--- title: "Simpro Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Simpro Software - reviews, pricing plans, popular comparisons to other Billing and Invoicing products and more." source_url: "https://www.capterra.com/p/10529/Simpro-Enterprise/" page_type: "product" language: "en" --- # Simpro Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Simpro ## What is Simpro? Simpro is the leading global provider of field service management software for the trades. We offer solutions to help trade businesses work smarter, provide exceptional service, and maximize profitability. Features include quoting, estimating, scheduling, inventory management, communicating in the field, improving cash flow, and reporting. Our workflows support break & fix service, large-scale project management, and planned maintenance job management. ## What is Simpro used for? [Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Quoting](https://www.capterra.com/quoting-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/) Overall rating Based on 148 user reviews Reviews sentiment Positive 76% Neutral 8% Negative 16% Starting price Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Simpro alternatives Highest Rated [4.6 (1,471)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (3,316)](https://www.capterra.com/p/120109/Xero/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (2,058)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,318)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10529/Simpro-Enterprise/alternatives/) ## FAQs about Simpro Overview ### What problems does Simpro solve? Simpro solves fragmented field service workflows by connecting leads, quotes, scheduling, job tracking, inventory, timesheets, job costing, invoicing, and payments in one system. Service managers, dispatchers, office administrators, technicians, and finance teams use it to prevent lost job cards, reduce duplicate data entry, improve visibility into project costs, and bill faster. Answer based on 47 reviews Overview ### Which roles and teams benefit most from Simpro? Simpro is most used by business owners, directors, and executives who need visibility into job profitability, scheduling, and operational performance. Office managers, operations leaders, and project teams rely on it to coordinate field service workflows, quoting, invoicing, and resource allocation, while estimators and accounts staff support accurate pricing and billing. Answer based on 146 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Simpro built for? Simpro is built primarily for small businesses in the trades, with 95% of reviewers from small companies and Construction leading at 35%. It serves electrical contractors, plumbers, HVAC technicians, security companies, fire protection specialists, and related field service teams, with additional use in Security and Investigations at 17%. Answer based on 147 reviews Features and Usability ### What are the key features of Simpro? Simpro includes core field service features like quoting, job scheduling, dispatch management, invoicing, and job costing. Reviewers also highlight differentiators such as inventory management, purchase orders, technician time tracking, and mobile app access for field updates, photos, and signatures, supporting lead-to-payment workflow management in one system. Answer based on 62 reviews Integrations ### Which third-party tools and platforms does Simpro integrate with? Simpro integrates with Xero, Microsoft Outlook, Google Calendar, Groundplan, QuickBooks Online, QuickBooks Desktop, Square Payments, and Zoho CRM. It supports over 40 integrations overall, with additional connections in the catalog including Gmail, Google Drive, HubSpot CRM, Mailchimp, NetSuite, and Asana. Answer based on 34 reviews Getting Started and Support ### How easy is it to onboard and train a team on Simpro? Simpro offers in-person training, live online sessions, webinars, documentation, and videos, which help teams get started. Reviewers say field staff and everyday users often learn core tasks fairly quickly, while admins, small businesses, and teams handling setup, customization, or data migration usually need more time because the system has a steep learning curve. Answer based on 51 reviews Getting Started and Support ### What customer support options does Simpro offer, and how do users rate the experience? Simpro offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as helpful, friendly, and strong during onboarding and training, but experiences are mixed after setup, with some reporting long waits, inconsistent follow-up, unresolved issues, and uneven chat availability. Answer based on 62 reviews Ease of use ### How easy is Simpro to use? Simpro works well for day-to-day job management once teams learn the system, but ease of use is mixed. Many field service and trade businesses find common tasks straightforward after training, while new users often find the interface dated, menu-heavy, and slower to navigate during setup, reporting, and scheduling. Answer based on 47 reviews ## Features AI summary Based on 16,165 Billing and Invoicing reviews Capterra data shows that buyers of billing and invoicing software rank the following features as their top priorities: - **Invoice Processing** (**53%** of reviewers rated this feature as critical) - **Invoice Creation** (**55%**) - **Quotes/Estimates** (**56%**) Simpro supports all three of the features reviewers value most: **Invoice Processing**, **Invoice Creation**, and **Quotes/Estimates**. Together, these capabilities help businesses create quotes faster, turn estimates into invoices with fewer manual steps, and manage billing more accurately, allowing teams to improve cash flow and keep customer transactions organized. Invoice Creation 4.1 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Create invoices from scratch or have recurring invoices Quotes/Estimates 2.9 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Online Invoicing 4.0 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Create, send, and view electronic invoices Mobile Access 2.9 (23) 73.91% of 23 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Billing & Invoicing 3.5 (20) 65.00% of 20 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Calendar Management 3.4 (12) 83.33% of 12 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Simpro 241 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Quoting: Generate rule-based quotes for clients automatically - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Backup: Data is backed up automatically to prevent data loss - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Bid Management: Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Portal: Gateway through which end users can view past bills and pay current invoices - Bills of Material: Material list of manufacturing parts and associated costs - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Budget Management: Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure - Budget Tracking: Track actual spending to ensure it's in line with the planned budget - Budgeting/Forecasting: Create budgets based on historical data and future projections - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calibration Management: Schedule the calibration of instrumentation and maintenance requirements - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Change Order Management: Tracks all change orders submitted across projects and updates the budget to reflect the most recent costs - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Checklists: An itemized to do list that can be edited as tasks are completed - Class Scheduling: Schedule in-person or online classes - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Commercial: Specialized for organizations who focus on commercial projects and processes - Commercial Properties: Designed to serve commercial properties - Commercial/Industrial: For commercial and industrial purposes - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Contractor Database: Easily track all contractor information in one centralised location - Contractor Management: Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) - Cost Database: Collection of data related to the costs associated with various items, products, services, or activities - Cost Estimating: Forecast the cost and resources required to complete a project - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Cost-to-Completion Tracking: Forecast of the expenses necessary for project completion - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Portal: A website or login for customers to access information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Imaging: Convert paper files into digital images - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electrical Estimating: Estimating software designed for electrical businesses - Electronic Forms: Digital forms that are shared and accessed online - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Equipment Tracking: Track the location of specific equipment at all times - Estimating: Estimate expected cost based on various factors before a project begins - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Facility Asset Management: Manage and track high-value assets including office equipment, furniture & more - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Storage: Store and access documents, forms, and photos in one centralized place - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - For AEC Industry: Primarily serving architecture, engineering, and construction industry professionals - For Commercial and/or Industrial Electrical Contractors: Primarily serving commercial or industrial locations needing electrical work - For General Contractors: Intended to be used by general contractors - For HVAC Companies: Software designed specifically for HVAC companies - For Locksmiths: Software is designed specifically for use of locksmith companies - For Mechanical Equipment: Specifically for mechanical devices such as vehicles, factory equipment, and tools that include ductwork - For Plumbing Industry: Serving plumbing industry professionals - For Residential: Specialized for organizations who focus on residential projects - For Schools: Designed to be used by kindergarten, primary, middle, and senior secondary schools. - Forecasting: Form predictions based on past and present data/trends - Forms Automation: Automate repetitive tasks such as filling out information or creating certain types of forms - Forms Management: Store, manage and track all forms in a centralized location - Geographic Maps: Visualize locations on a map - Geolocation: Determines the location of a device using GPS or an IP address - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Historical Reporting: Information, data and reports that are being tracked over time - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Integrated Business Operations: Integrated suite of industry-specific operations management applications (Supply Chain, HR, Project Management, Manufacturing, etc.) - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Job Costing: Calculate total itemized costs, including initial costs and any changes - Job Management: Manage and track all job information and associated tasks - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Key & Lock Management: Establish procedures for monitoring locations of keys - Kitting: Group and package individual but related items as one package set - Labor Cost Reporting: Report on the allocation and distribution of labor costs across projects - Labor Rates: Track, manage, and standardize customer rates for services performed by technicians - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Milestone Tracking: Monitor task progress and planned accomplishments to better manage project status - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Mobile Payments: Clients can submit payments via mobile devices - Mobile Signature Capture: Capture signatures via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Location: Manage and support multiple locations - Multiple Projects: Ability to handle several projects simultaneously - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Online Booking: Book meetings and appointments through a website or digital platform - Online Invoicing: Create, send, and view electronic invoices - Online Payments: Accept and process online payment transactions - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Parts Management: Track parts inventory levels and manage re-stocking - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Payment Processing: Accept, record, and reconcile financial transactions - Percent-Complete Tracking: Level of completion within a task - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Predictive Maintenance: Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Pricing and Cost Calculations: Calculate rule-based prices for a product/service - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Prioritization: Arrange tasks based on the level of priority or urgency - Process Modeling & Designing: Visually identify, define, and map all details and relationships surrounding business process models and elements - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Billing: Business model that bills clients an amount based on the project/task/job performed - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Planning/Scheduling: Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints - Project Time Tracking: Measure time to completion or hours worked for projects - Project Tracking: Monitor the progress of projects from start to finish - Project Workflow: Create, manage, or update project workflows. - Projections: Estimate or forecast of a future scenario based on the study of present trends - Proposal Generation: Create proposals based on costs of labor and materials - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - QR Codes: Matrix barcode that stores information - Qualification Tracking: Track certifications, qualifications, and licenses for employees, contractors, etc. - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Recurring Invoicing: Generate recurring invoices - Recurring Orders: Managing orders that a customer purchases repeatedly and regularly - Recurring Tasks: Set the frequency of a task's occurrence - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reorder Management: Purchase and replenish product stock based on inventory levels and needs - Repair Tracking: Allows service businesses to track ongoing repairs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Residential Properties: For residential properties - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Safety Management: Identify and assess hazards to ensure the well-being of employees, assets, and the environment - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Serial Number Tracking: Track and assign specific serial numbers to products - Service History: Track work performed and resources used for past customers, sites, or assets - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Messaging: Send messages via SMS - Spatial Analysis: A study of entities based on topological, geographic and geometric attributes. - Status Tracking: Track the status over time for a request, process, asset, or transaction - Subcontractor Management: Track information, qualifications, and contact details of subcontractors - Supplier Management: Manage all supplier data and operations - Takeoff: Measure digital plans to calculate labor and materials needed - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Technician Management: Oversee technicians and track their assigned work orders - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Testing/QA Management: Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timesheet Management: Track the amount of time spent on a job or task - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vehicle Tracking: Real-time vehicle tracking for monitoring location, route, speed, etc. - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Warehouse Management: Manage and track operations and inventory within warehouses - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty - Work Order Creation: Create a new work order - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 3.9 (147) 3.9 Based on 147 reviews ## Pricing Value for money 3.7 (138) [View pricing plan details](https://www.capterra.com/p/10529/Simpro-Enterprise/pricing/) SIMPRO Premium Contact vendor for details It includes: - Quoting & Estimating - Field & Contractor Scheduling - Real-Time Inventory Management and Purchasing - Field Operations Management - Invoicing & Payments - Accounting & Financing - Reporting & BI SIMPRO Premium & Digital Forms Contact vendor for details It includes: - Custom Form Builder With Drag-and-Drop Function - Intelligent Form Population - Centralized Form Database and Management System - Workflow Automation - Electronic Send and Share Capability - Lets Field Technicians Swiftly Collect Data When On-Site SIMPRO Premium & Data Feeds Contact vendor for details It includes: - Data Source Monitoring & Extraction - Automatically Scan Data - Process PDF CSV Excel & Text File Attachments - Automated Data Entry - Workflow Triggers and Rules-Based Automation Value for money 3.7 (138) 3.7 Based on 138 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (143) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (143) 3.8 Based on 143 reviews ## User reviews Overall rating 4.0 Based on 148 reviews Filter by rating 5(72) 4(40) 3(12) 2(7) 1(17) Mentioned topic Sorted by most recent BW Ben W. operations Environmental Services ### "Stay well away " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 5, 2026 My overall experience with Simpro was extremely disappointing. It caused a great deal of stress and frustration, and we found the system clunky, unintuitive, and inefficient to use. The customer support was poor, and getting meaningful assistance when we needed it was difficult. The one thing they seemed to do well was send invoices and marketing emails. Beyond that, our experience fell well short of what we expected. When we asked to end our contract early because the system wasn't meeting our needs, we were simply told that we had to pay out the remainder of the contract. We felt our concerns were dismissed rather than addressed, which made an already frustrating experience even more disappointing. Based on our experience, I believe there are far better alternatives available. My advice would be to do thorough research before committing to Simpro, as once you're locked into a contract, it can be very difficult to leave. The one thing they seemed to do well was send invoices and marketing emails. Beyond that, our experience fell well short of what we expected. We also found ourselves locked into a contract for a system that didn't meet the expectations set during the sales process, which only added to the frustration. Based on our experience, I believe there are far better alternatives available. My advice would be to do thorough research before committing to Simpro, as once you're locked into a contract, it can be very difficult to leave. Pros There was honestly nothing I liked about Simpro. The best part of the entire experience was when our binding contract finally ended and we were able to leave. That was the only positive outcome. Based on our experience, I wouldn't recommend Simpro to others. Cons What I liked least about Simpro was the complete lack of support and communication. Whenever we needed help, it was difficult to get clear answers or meaningful assistance. The training materials and videos were poor, and the trainers didn't appear to have the practical knowledge needed to answer real-world questions. We found the system clunky, difficult to use, and not what we were led to expect. Based on our experience, I would not recommend Simpro to anyone looking for a reliable business management system. Switched from [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) We made the switch because we were looking for a system that offered better business management, improved tracking, and more efficient workflows. We needed software that would help us run our business more effectively and provide greater visibility across our operations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Office Admin Utilities ### "Robust and comprehensive job management tool with a steep learning curve" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 24, 2026 Overall, my experience with the software has been highly positive despite a steep learning curve. It has completely streamlined how we manage our jobs, inventory, and field staff. The software is incredibly robust and capable, which makes it ideal for businesses that need to track comprehensive job costing. While it does feel overly complex and click heavy at times, the massive boost to our back office organization makes it well worth implementing. Pros It is an absolute powerhouse when it comes to keeping our quoting, job management, and invoicing tied together in one single source of truth. The depth of the project management features and job costing tools makes it incredibly easy to track real time profits and expenses on larger projects. Having our asset management and inventory updates sync automatically with billing saves the office team tons of admin hours every single week. Cons The system layout can feel quite clunky and rigid when you are first learning how to navigate it. It often takes far too many clicks just to get through a simple daily task like revising an invoice or editing purchase orders. The mobile app can also be a bit delicate after updates, occasionally lagging or requiring a full reinstall to get field notes to sync properly up to the main office dashboard. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Joe H. Junior Project Manager Construction ### "Simpro Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2026 Overall, my experience with Simpro has been very positive. It’s a powerful all-in-one platform that really helps streamline job management, from quoting through to completion and invoicing. Once you get used to how everything is structured, it becomes a central hub for running day-to-day operations efficiently. The scheduling, job tracking, and integration between different parts of the system stand out the most, saving time and improving visibility across projects. While there are a few areas that take some getting used to, the benefits definitely outweigh the drawbacks. Overall, it’s a reliable system that adds real value to managing jobs, teams, and business performance. Pros The user interface is very intuitive, making it easy to onboard new team members without extensive training. Job scheduling and dispatching are extremely efficient and it’s simple to assign work, track progress, and update jobs in real time. The integration between quoting, invoicing, and job management is seamless, which saves a lot of time and reduces admin errors. Reporting features are strong, giving clear insights into job costs, profitability, and overall business performance. The mobile app is a big plus for field engineers — they can update jobs, upload photos, and capture signatures on-site. Inventory management is well organised and helps keep track of stock levels accurately. Customer support is responsive and helpful when issues do come up. The system is very scalable, so it works just as well for growing businesses as it does for larger teams. Cons The PO (purchase order) system and work orders can be quite delicate. they need to be handled in very specific ways, otherwise it’s easy to throw off a job’s financial figures. Some workflows require multiple steps, which can slow things down for straightforward tasks. Occasional lag and the odd system crash can be frustrating, particularly when working on larger jobs or detailed quotes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Braden B. Managing Director Construction ### "AVOID at all costs!!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 25, 2026 AVOID at all costs!! This company is only after your money. The sales person had an amazing pitch and sold me on convenience and process driven application which was meant to reduce the admin staff I require, instead, I had to employ an additional staff member to work Simpro properly. First - they charged a discounted rate of approx $6000NZD for set up (our replacement software Tradify had NIL set up cost). The set up was incomplete and incompatible, it was meant to reconcile with Xero however it completely missed supplier invoices, or at best sent them across incorrectly. Invoicing was a nightmare, and could take several hours to produce a single invoice. Because they couldn't get their supplier invoice system to work properly, we were told that the only solution was for the supplier to change their invoices to suit Simpro! This defies belief, the supplier is an international company LOL. When the new staff member was employed, they wanted $750NZD for 3hours of training!! Then, for every "user" it costs $200NZD per month, and if that "user" needs the mobile app, another $50NZD for month. Upon contacting them to complain, they had no complaints policy or procedure, no escalation process and when I pushed, their only response was to talk to their lawyers! I now have to finish off my contract with them as they catch you on a minimum 12 month term even though they have failed to meet their obligations. Pros Their sales pitch. They came to me to do the set up. They are great marketers of their own branding... Cons Almost every aspect. The software is really only suitable for large, multisite businesses who have the budget to spend on the software and the staff to manage it. Switched from [NextMinute](https://www.capterra.com/p/187040/NextMinute/) Looking for a more complete software, was sold on great promises. Alternatives considered [Tradify](https://www.capterra.com/p/152413/Tradify/) Reasons for choosing Simpro Believed the sales pitch, if were to work as it should I would have needed to spent less time on admin Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PS Peter S. Backend Developer Information Technology and Services ### "SIMPRO REVIEW" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 23, 2026 my overall experience, I like it because it make my make my work more easier and straight forward! I will highly recommend it Pros This application has really helped me with my project management right come job quotes costing to to my task maintenance planning Cons It is time consuming, it takes time to learn and the interface to my is kinda clunky, I think they can do better with it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HK Harry K. IT and Business Support Building Materials ### "Simpro Update After 1 Year" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 19, 2026 Really impressed - personally I can't see any other way of working for the foreseeable. I would recommend it to any business in a similar trade, as long as they are able to put the work in for implementation & ongoing dev. Pros Simpro has proven itself to be a reliable CRM system for our business. It is flexible and customisable to suit our ever-changing business workflows and now we've been going for a while we find it very easy to use. Cons Support can be lacking especially when it comes to the mobile application. The usual response it just to re-install the app. Alternatives considered [BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/) Reasons for choosing Simpro The reason was mainly due to pricing & specific business needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EE Edward E. Estimator Construction ### "Avoid at all cost!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 February 28, 2026 After 2 years we are ready to quit! Very outdated, the user interface is awkward and not intuitive, it reminds us of Windows 95! We regularly loose work, I had to enter my notes THREE times recently! Support was friendly but decided that it was probably our fault and won't do anything. Infuriating!! Pros Lots of options, capable of lots from quoting to invoicing, with lots of integrations with other software Cons Loses work regularly, not intuitive, expensive. Any issues are your fault not theirs so problems during get fixed Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reasons for choosing Simpro Working offline was a large consideration but it's no longer possible Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Jazmine K. Operations Manager Electrical/Electronic Manufacturing ### "Operations Manager" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 25, 2026 Our experience was both frustrating and time consuming. We were sold a software program that was both not a good fit for our industry and overly complicated. We tried and tried to find solutions, but nothing worked. We requested our money back since they made the mistake in overselling it and also not really paying attention to our company needs, but no one response. They took $2300 from us and delivered nothing. The company has the worst customer service and support. Pros I thought the training was okay. \[sensitive content hidden\] our training knew how to explain and answer questions the best he could. Cons The representative that sold us the problem, missed very important aspects of our company. Aspects that later on showed up during the training, and that no one knew or cared to handle. The software was not a good fit for our industry. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reasons for choosing Simpro Yes, we did because we thought it was better based on our three meeting with the salesperson. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Michael G. Project Manager Construction ### "Monopolistic and extortionate behaviour" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 10, 2026 Pros That it was founded in Brisbane and was once local QLD company. Unfortunately the Pro was flexibility of users (adding or subtracting licences to suit the staff fluctuations of business) but they are removing this option with minimum users and lock-in contracts. Cons Being hit with a lock-in contract option of 3-years or 5-years at an ‘expected’ 8% per annum (CPI + 5%) locked in to a minimum user quantity. The alternative option is the threat of a ‘12% (subject to change)’ per annum increase. Extortionate approach. Bought out key competitor AroFlo and now playing this monopolistic card. SimPRO claims ‘scaling together’ in the proposal, if I increased charge out rates by 8% or 12% per annum for the next 5-years we wouldn’t have any customers left, we’ll be scaling alright, scaling backwards Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR cory R. Ops Transportation/Trucking/Railroad ### "simpro 2025" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 11, 2025 Excellent for job costing, tracking expenses, integrating with accounting software, and efficient invoicing/payments. Pros powerful features for scheduling, inventory, and project management, though users note a steep learning curve, sometimes clunky UI, and challenges with complex custom reporting or specific regional setups. Cons issues importing data, with many feeling it adds extra steps and slows workflows despite its powerful backend. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10529/Simpro-Enterprise/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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