# Simpro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Simpro the right Billing and Invoicing solution for you? Explore 146 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10529/Simpro-Enterprise/reviews --- Simpro 4 (146) [View alternatives](https://www.capterra.com/p/10529/Simpro-Enterprise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 23rd, 2026 # Reviews of Simpro Ease of use 3.7 Customer Service 3.8 ## Pros and Cons in Reviews Joe H Junior Project ManagerConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “The scheduling, job tracking, and integration between different parts of the system stand out the most, saving time and improving visibility across projects. While there are a few areas that take some getting used to, the benefits definitely outweigh the drawbacks.“ May 18, 2026 Braden B Managing DirectorConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “The set up was incomplete and incompatible, it was meant to reconcile with Xero however it completely missed supplier invoices, or at best sent them across incorrectly.“ March 25, 2026 Joe H Junior Project ManagerConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “The integration between quoting, invoicing, and job management is seamless, which saves a lot of time and reduces admin errors.“ May 18, 2026 Joseph A Accounts managerConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Additionally, report customisation is limited unless you have advanced skills or external tools, which can be a challenge for teams needing flexible reporting“ August 4, 2025 PS Peter S Backend DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “This application has really helped me with my project management right come job quotes costing to to my task maintenance planning“ March 23, 2026 PS Peter S Backend DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “It is time consuming, it takes time to learn and the interface to my is kinda clunky, I think they can do better with it“ March 23, 2026 Joe H Junior Project ManagerConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “Reporting features are strong, giving clear insights into job costs, profitability, and overall business performance.“ May 18, 2026 Joseph A Accounts managerConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “While Simpro is a powerful platform for job management, one of the things I liked least was its user interface, which can feel a bit clunky and unintuitive—especially for new users.“ August 4, 2025 ## Showing most helpful reviews Showing 1-25 of 146 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dean K. Marketing & PR Manager Construction Used the software for: 6-12 months ### "Transformative Field Service Management" June 6, 2022 4.0 Pros The end-to-end solution of simPRO, from Lead to Invoicing, has helped to transform and streamline our business processes, going from an old server-based system to this new cloud-based system. Overall simPRO is a versatile field service management and service desk software that can also incorporate the management of larger projects. Cons Asset management and asset/job history could be more transparent. The system is very much geared towards assets that do not have multiple parts to them as it's difficult to see what parts have been replaced or haven't over time, plus you cannot see total asset spend of callouts. Review Source Response from Simpro Software June 28, 2022 Hi Dean, Thank you so much for leaving this incredibly insightful review. Feedback like this inspires our team to continue innovating and creating the best experience for our customers. We are thrilled to hear that simPRO has helped transform and streamline your business processes. We also appreciate your feedback in regard to asset management. I would implore you to submit this to our Ideas Portal; every idea submitted is reviewed by the simPRO team. simPRO has a development team dedicated solely to acting on these suggestions and in the last year alone, the team has been able to resolve over 120 ideas. Thank you again, Dean! Looking forward to continue working with you. PT Pippa T. Director Security and Investigations Used the software for: 1-2 years ### "Excellent Product & Support" March 8, 2022 5.0 From the first contact with Simpro, they were excellent. \[SENSITIVE CONTENT HIDDEN\] who was great, came to see us and showed us what it could do for us, so having to consider very carefully following a failed software implementation with another provider, we decided to proceed with them. They weren't the cheapest but we got a good feel for the company and we haven't been disappointed. It wasn't an easy task transferring our data to Simpro and was very time consuming but has been completely worth it now it's up and running. Pros It's very user friendly and just works for our business Cons Occasionally we find there is no fix for something we want to change to suit our needs but there is usually a way around it and support are very helpful with suggestions. I am able to submit suggestions to a forum in which they consider putting changes in place if they can. Reason for choosing Simpro There were many cloud based products but they were either very cheap with little support and no reputation as such or they were hugely over and above what we needed and much more expensive. Simpro seemed to fit in pricewise with us although I do feel the office licenses are quite expensive in comparison to the mobile. Switched from [Act!](https://www.capterra.com/p/175860/Act/) Alarm master let us down during the implementation from ACT! by selling to a company who did not want to continue to support the product we had invested in. In hindsight, we are glad this happened as Simpro is a far better product and there is no comparison. Act! did not do what we needed anymore as we needed more of a workflow management tool. Review Source Response from Simpro Software March 17, 2022 Hi there Pippa, we cannot thank you enough for your kind words and feedback! Success stories like this inspires our team everyday. We look forward to continuing our partnership. Wishing you all the best! CH Carl H. director Construction Used the software for: 6-12 months ### "simpro honest review" November 13, 2025 1.0 one we would like to forget, but they won't let you due to binding contract. They promised to work with us to part ways after agreeing the system wasn't working only for their vice president of sales to completely renege on this. Pros They're good at marketing, to point of contract being signed. They suggest an intuitive leaning platform.... Cons the system requires a full time inputter, is extremely time consuming and the results do not warrant the input. after sales service is offensive at best. Be very careful about the contract which you will NOT be allowed to alter at all unless its to their advantage. Review Source PS Peter S. Backend Developer Information Technology and Services Used the software for: Less than 6 months ### "SIMPRO REVIEW" March 23, 2026 4.0 my overall experience, I like it because it make my make my work more easier and straight forward! I will highly recommend it Pros This application has really helped me with my project management right come job quotes costing to to my task maintenance planning Cons It is time consuming, it takes time to learn and the interface to my is kinda clunky, I think they can do better with it Review Source JA Joel A. Operations Manager Construction Used the software for: 6-12 months ### "simPRO works well for our us" October 10, 2019 5.0 The software has really improved the overall functionality of our business as a whole. There are flaws in the simPRO Enterprise software... but I would still say that it is the best software for our business, that I could see. We tried many other software packages... and none of them had as many features and worked as well with our workflow. Pros The workflow in simPRO is quite comprehensive and yet logical. We love the ability to turn a lead into a quote... then track it into a job, and to an invoice and payment. The fact that our staff can login to the software anywhere in the world makes working on the road so easy. Quoting in simPRO can be easy and straightforward when the software is set up properly. The simPRO Mobile App is logical and easy for our technicians to add time and materials to in the field. The ability to easily add photos and attachments to the job is a nice feature. Also, tracking asset information and test readings is another great feature. Invoicing is logical and fairly easy. Taking payments and giving credit memos is also very easy to do. Inventory management, purchase orders, vendor receipts and vendor invoices are all handled quite well. We struggle keeping up with our vendor receipts, but we like the workflow. We also like the project management aspect of the software. Cons Learning the software was hard for a lot of our employees. Although the software is logical, it's not always straightforward to do certain tasks. Because simPRO is such a global software, certain features do not always translate to Canadian business practice. We find the inventory management part of the software to be a little overwhelming.... and adding/removing parts on work orders can be hard. Alternatives considered [Joblogic](https://www.capterra.com/p/134632/JobLogic/)[FieldAware](https://www.capterra.com/p/120648/FieldAware/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing Simpro The simPRO workflow seemed the most logical and ultimately checked off the most "boxes" from a features standpoint. Review Source Response from Simpro Software October 14, 2019 Hi Joel, thanks for your review! We're happy to hear that simPRO has helped your business in so many areas of your workflow. If you ever run into any issues or need help with any simPRO features, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO LK Lorne K. Owner Construction Used the software for: 1-2 years ### "Oversold and Overpriced " January 24, 2023 3.0 Sales oversold what the pros would be. Pros Able to build an inventory with cost and man hours for estimating. Cons Difficult to customize and inflexible.Reports are not consistent.Bookkeeper HATES it.Taxes aren't displayed on invoices in a way that makes sense and are not separated for PST and GST.Invoices have layout and wording that confuses people and staff.Strange names for address info for site vs customer billing.Mobile app won't auto save, causing much data to be lost if app doesn't recognize a button press or interrupting in the middle of an entry and lost when app selected again, even if still open. Initial training had many holes and caused a lot of stumbling and frustration through the whole process.Continued training is more expensive than hiring a 90 ton crane with an operator.Imports of materials and client lists is often incomplete. Reason for choosing Simpro I though SimPro would be better because it was more established, but that seems like more of a drawback now. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) I though I had outgrown jobber and wanted a more capable system Review Source Response from Simpro Software June 5, 2023 Dear Lorne K, Thank you for taking the time to share your feedback about Simpro on Capterra. We appreciate your honesty and want to assure you that your concerns are important to us. We're glad to hear that you found some value in Simpro, with inventory and estimating. However, we understand that you encountered challenges with customisation and flexibility, which caused difficulties in tailoring the software to your specific needs. We apologise for any frustration this may have caused and want you to know that we're constantly working on improving our customisation options to better meet the diverse requirements of our users. We apologise for any confusion caused by the layout and wording of invoices. Our aim is to provide an intuitive and user-friendly interface, and we appreciate your feedback as it helps us identify areas for improvement. Simpro Premium includes a Form Builder feature which allows you to create your own invoice templates, and we feel this may be beneficial to your business. We recently released a free and on-demand Masterclass, Form Builder Foundations, which may help alleviate your concerns on this topic. You can find a link to this in our Events and Webinars listings on the Simpro website - https://www.simprogroup.com/resources/events-webinars. We apologize for the difficulties you've encountered with the mobile app, particularly with auto-saving and data loss. We understand the frustration this can cause, and our development team is actively working to improve the app's functionality to provide a smoother user experience. We appreciate your patience and understanding as we strive to address these issues. We also want to address your concerns about initial training and the completeness of imports. We apologise for any gaps in your training experience and any incomplete imports you've encountered. Our training team is continuously working to improve our training materials and ensure a comprehensive onboarding process for all users. We appreciate your feedback and will take it into account as we refine our training program. We're truly sorry to hear that your experience with Simpro has not met your expectations. We want to assure you that your satisfaction is of utmost importance to us, and we're committed to addressing your concerns and improving your overall experience. We appreciate your candid feedback, as it helps us identify areas where we can enhance our software and services. If you have any further questions or would like to discuss your concerns in more detail, please don't hesitate to reach out to our dedicated support team. We're here to assist you and work towards resolving any outstanding issues. Thank you for choosing Simpro, and we hope to regain your trust by delivering the value and functionality you expected. Best regards, RT Russell T. Partner Construction Used the software for: 6-12 months ### "Customer Service is horrible, lots of broken promises." March 16, 2022 2.0 Our experience with Simpro started out great. The sales person promised us the world and we bought in. The onboarding process was partially hampered by Covid so the whole process was done online. We worked our way though that and started to use the program. We even switched our accounting software to one that was compatible with their system. A lot of the features that they promised to be seamless were not and I kept getting told that it would get better and that they would work on it. The tax features were not compatible in Canada, even though we were assured numerous times that they were and when they finally admitted that they weren't they promised they would fix the issues. We limped along with the software for about 6 months all the while being promised that the issues were being fixed. During this time we saw a definite drop in revenue, that corrected itself when we cancelled the software. We eventually got in contact with upper management, they promised to work with us and make things right. Unfortunately that is all it was, promises that were never followed through on. After cancelling Simpro we were promised that they would keep in contact and even potentially talk about refunding some money. From that point on they refused to reply to emails or phone calls. Stay away. They only care about collecting your money and will say whatever they need to to do this. Pros The Quote features and catalogue worked well. Cons Time entering, looking back on jobs, live time costing Alternatives considered [Joblogic](https://www.capterra.com/p/134632/JobLogic/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[Fieldpoint](https://www.capterra.com/p/43548/Fieldpoint/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Simpro At the time thought it was the closest one to cover all of our needs. Review Source Response from Simpro Software May 16, 2022 Hi there Russell, Thank you for your candid feedback and details in regard to your experience with simPRO. We are deeply saddened to hear that you had a less than ideal experience with our software and team. We understand the implementation process can be a lot of work for your business. Our training process is robust and can take a significant amount of time, however, it is essential for long-term success with our software. We are also disappointed to hear that you were not pleased with the experience you had with our upper management; serving our customers is a top priority of ours, and we want to make sure it is being showcased through all of our simPRO departments. We have reached out to your Account Management team to have them assist you in any way possible. Once again, we would like to sincerely apologize for any negative experience you have had, and we wish you all the best in your future endeavors. BE Brad E. Electrician Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "You will be sold a dream" July 28, 2021 3.0 If you are a small business without several administration staff DO NOT PURCHASE this product. Their sales people will sell you a dream and promise you the world. When it comes down to the training and implementation ( Which for me was a contractor, not a Simpro employee ) you will quickly watch the promised features and dreams fall away in front of your eyes. My trainer, who I admit was great, did mention that Simpro sales people had been promising things that weren't able to be met by the trainers. If you are a small contractor looking to make the step into a software package, I would highly recommend Fergus or Tradify. They lack a few features but believe me, they will out perform Simpro 10x in ease of use, layout and cost. Pros There are some good features to this software, and on paper it works amazingly. A few stand out features for me are: - Inventory management - Asset Management - Would be great for large scale project management - Integration Cons \- Complications with the app syncing. The app will not automatically refresh itself so every-time there is a change you will need to have all your staff update their app - Expense, be prepared for implementation to cost thousands of dollars. - Overall SMUG (Im right you're wrong) attitude you will receive from many of their staff - Their timesheet functionality is poor, they tell you you can use these start stop timers in the app and how good they are. When you use them it overlaps time in the time sheet rendering in inaccurate and unusable. Good luck getting the tech support team to spend time with you to figure it out. They will quickly find a way to blame you for the issue and move on. - Many of the great features do not operate smoothly, you will need someone in your office to constantly monitor everything. Alternatives considered [Tradify](https://www.capterra.com/p/152413/Tradify/)[Fergus](https://www.capterra.com/p/155571/Fergus/) Reason for choosing Simpro Simpro has more features and more integration options Switched from [Fergus](https://www.capterra.com/p/155571/Fergus/) Fergus is a small team with limited resources so their R&D is slow. Fergus is an amazing app with really friendly staff however Simpro sold me a dream and I took the bait. Simpro does have may features Review Source TO Timothy O. General Manager Construction Used the software for: 2+ years ### "Comprehensive Solution " October 9, 2019 4.0 Implementing simPRO is one of the more significant reasons for our growth over the past five years. Having visibility into job costing throughout the project rather than just when the project is finished, has allowed us to spot and react to project issues earlier. The ability to view a project from start to finish, including all job purchases, labor entries as well as customer invoices and the status of payments, has liberated management to concentrate on more strategic issues to drive growth and improve overall. Pros I like that we can track a job/project through the entire process starting with Lead Generation to creating an Estimate and then converting the estimate into a Job/Project all the way through to the final invoice. All stages of the project life cycle can be tracked and job-costing is a breeze because all job Purchase Orders, technician time sheets, etc. are visible. The inventory management capabilities are a significant improvement over our previous methods. Having all of our vendor's products entered into the Catalog with visibility into our current on-hand inventory makes things more efficient during the estimating process and provides means of controlling how and when materials are assigned to jobs. Cons The user interface can be improved a little to make accessing information a bit more intuitive. It is not difficult by any measure, but I would like to see more flexibility and drag-and-drop capabilities - especially with the estimating portion. Alternatives considered [Rev.io Billing](https://www.capterra.com/p/25471/Rev-io/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Simpro I liked the fact the the software was initially conceived and developed by someone that had experience as a contractor. Since many contractors share the same pain points related to tracking and controlling job costs, I felt that these would be addressed more effectively than a software developed for a generic audience or industry. Review Source Response from Simpro Software October 10, 2019 Hi Tim, thanks for your review! We're happy to hear that simPRO has contributed to your business growth. If you run into any issues or need any help with simPRO features, reach out to our Customer Support team or visit the simPRO Help Guide: https://helpguide.simprogroup.com. Best, Team simPRO RH Rob H. Vice President Construction Used the software for: Less than 6 months ### "Robust and intuitive field management software" October 14, 2019 4.0 Overall, this has been an amazing experience for us. The software feels like just what the doctor ordered and we are very happy with the choice. The simPRO team has been rock solid, supportive, knowledgeable, and fun to work with from day 1. Pros When it comes to field service management this is custom software which is hard to beat. simPRO is bringing a new level and caliber of organization and efficiency to our business and we are still implementing all that it offers. Our field techs now have vastly more relevant information at their fingertips than ever before which is empowering them to be more productive, efficient, and professional. Cons There are a few confusing aspects of the contacts database and how it relates and connects to jobs, quotes, customers, etc. There are a number of static fields which do not populate from the existing customer database when it seems they should. For instance, if we have an existing contact, we can not simply lookup and connect it to a site contact or invoice contact without some hoops and hurdles. Alternatives considered [Tradify](https://www.capterra.com/p/152413/Tradify/)[ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) Reason for choosing Simpro simPRO had the right balance of features and an intuitive interface that seemed best suited to our needs. Also, the level of support, knowledge, documentation, and professionalism was/is impressive. Because they are specialized in field service, they know the solutions businesses like ours need first hand--and this shows as soon as you begin to interact with their team. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) ZohoCRM and Quickbooks were not providing the solutions appropriate to our business. We were in need of field management software which was cloud based and highly mobile. Neither ZohoCRM or Quickbooks could provide the kind of detailed information needed by our field techs to be efficient and provide accurate reporting and job costing. Review Source Response from Simpro Software October 21, 2019 Hi Rob, thanks for taking the time to review simPRO! We're glad to hear that simPRO is helping your business become more organized and efficient. We encourage you to submit your ideas in regards to the contacts database to the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). Our dedicated product development team uses customer suggestions to regularly enhance simPRO features. If you need any other assistance, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO cR cory R. Ops Transportation/Trucking/Railroad Used the software for: I used a free trial ### "simpro 2025" December 11, 2025 5.0 Excellent for job costing, tracking expenses, integrating with accounting software, and efficient invoicing/payments. Pros powerful features for scheduling, inventory, and project management, though users note a steep learning curve, sometimes clunky UI, and challenges with complex custom reporting or specific regional setups. Cons issues importing data, with many feeling it adds extra steps and slows workflows despite its powerful backend. Review Source MT Marek T. CEO Financial Services Used the software for: 1-2 years ### "Simpro Review" May 24, 2023 5.0 Overall, my experience with Simpro was positive. The software provided a comprehensive solution for managing all aspects of my field service operations. The job scheduling, dispatching, and tracking features allowed me to optimize my workforce and ensure timely service delivery. The integrated inventory management module helped me maintain control over my stock levels and reduce delays caused by missing parts. The ability to generate insightful reports and analyze performance metrics greatly aided in making informed business decisions. While the initial setup was a bit challenging, the software proved to be reliable and efficient in streamlining my field service processes. Pros One of the things I liked most about Simpro was its comprehensive suite of features for managing field service operations. The software provided robust tools for job scheduling, dispatching, and tracking. The intuitive interface made it easy to assign tasks to field technicians and monitor their progress in real-time. Additionally, the integrated inventory management module helped streamline the ordering and tracking of parts and materials. The ability to generate detailed reports and analyze key metrics provided valuable insights into the performance of my field service business. Cons While Simpro had many strengths, one aspect I liked least was the initial setup and implementation process. It required some time and effort to configure the software according to my specific business requirements. The customization options, while extensive, could be overwhelming for new users. Additionally, the pricing structure could be more flexible, as some features were only available in higher-priced plans. Despite these minor drawbacks, once the system was set up, it proved to be a valuable asset for my field service business. Review Source Response from Simpro Software June 5, 2023 Dear Marek, Thank you for your positive review of Simpro on Capterra! We greatly appreciate your feedback and the time you took to share your experience with our field service management software. We're thrilled to hear that Simpro has been a game-changer for your business. The ease of tracking jobs and the improvements it has brought to your job and work supervisor are truly rewarding to hear. We understand the importance of having comprehensive functionalities for efficient job scheduling, dispatching, and tracking, and we're glad that Simpro has been able to meet those needs for you. Our team has worked hard to develop these tools, and your satisfaction is a testament to their dedication. We also acknowledge your feedback about the initial setup and implementation process. We apologize for any challenges you faced, and we're continuously working on enhancing our onboarding process to make it as seamless as possible for all users. Your feedback is invaluable in helping us improve and provide a better experience to our customers. Regarding the functionality available on higher plans, we understand that not every business requires all the additional features. That's why we offer Simpro Premium, which provides a comprehensive suite of features that meet the needs of many customers. Additionally, we offer a range of add-ons that can be customized to your unique requirements, allowing you to tailor the software to suit your specific needs. Once again, we appreciate your support and choosing Simpro as your field service management solution. We're here to support you at every step, and we're committed to continuously improving our software to exceed your expectations. If you ever need assistance or have further suggestions, our dedicated support team is here to help. Regards, Simpro JN John N. Director Construction Used the software for: 2+ years ### "Powerful product but needs to listen to the consumers and bulk up" October 25, 2023 5.0 Pros Catalogue imports, Pre builds and Cost Centres Cons Better task management, able to have more users involved and collaborate via task management, improved project planning, Mobile app for field workers way too clunky, an enterprise level mobile app.Attachments for projects/service/asset is terrible. And accessing them from Enterprise is the same terrible interface/clunkiness. We have other apps being able to have attachements against certain elements and reviewing said elements much quicker on both ends. Its still very backwards download/upload functions. Alternatives considered [ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) Review Source AM Andrew M. Estimator Construction Used the software for: 2+ years ### "Game Changing Product" March 8, 2022 4.0 Overall a very positive experience, particularly with the level of support provided by the customer support staff at simPRO. Since using the software we have dramatically reduced the use of hard copy paperwork, saving our staff members lots of time which can now be used productively on other areas of the business. Overall it has significantly impacted our business processes and enabled us to develop and grow as a company. Pros The software provides us with a centralised platform that integrates all aspects of our workflow processes. It provides an organised structure for maintaining all information relating to a specific quotes/jobs in one place, with easy access to all relevant staff members. Cons A specific area of the software we find challenging is the catalogue. The catalogue is very difficult to maintain as it works on the assumption that suppliers are able/willing to provide catalogue upload lists and doesn't account for suppliers using the same part number for different products. Review Source Response from Simpro Software March 17, 2022 Hi there Andrew, thank you so much for your kind words! It is this kind of feedback that inspires our team to constantly improve and support businesses like yours. Looking forward to our continual partnership! GS Gerald S. President Facilities Services Used the software for: 6-12 months ### "SimPRO for commercial HVAC" May 20, 2020 3.0 Pros The software is relatively easy to use once you understand the workflow. Setting up the system for the first time was very easy. Customer support has been good. The quotes portion of this software is a breeze. Cons Over all this software to me has more pros than cons although some of the cons are very big in my line of work as a commercial HVAC Mechanical Contractor. The office, administration, scheduling , quoting and reports are very good though the tech work orders (ie job cards as SimPRO calls them) are probably the one of the largest pains we suffer with as a commercial HVAC Mechanical Service Company. The main problem is that Simpro will not allow you to create one Service Ticket to send to the customer that shows the techs write up of the worked performed, the techs on the job and the total hours. If two techs worked on a centrifugal chiller tear down for two weeks Simpro would generate a service write up with the same job number for each tech for each day. That’s two Simpro Service tickets a day for two weeks which totals 20 Service tickets that we have to send the customer just to show the total hours worked each day versus having one service ticket that the customer signs showing tech names and the total hours worked each day. We have talked to Simpro Support about this and there is nothing they can do or will do about this. On the accounting and estimating side of this software Simpro uses Margin percentage (Simpro calls it Gross Margin) and not Gross Margin dollars. From what I understand Simpro originated in Australia and they use mark up percentage where as in America we use Gross Margin so beware. Review Source Response from Simpro Software May 26, 2020 Hi Gerald, Thank you for your feedback. We're glad to hear that it has been easy for you to use simPRO for your business. In regards to your technical issues, our US-based Customer Success team is happy to work with you to provide a solution. Please reach out to customersuccess.us@simpro.co. Best, Team simPRO RV Ross V. Director Construction Used the software for: 2+ years ### "Plumbing Review" February 23, 2022 3.0 Pros The things I like most about this software are the prebuilds - we need to work harder on merging suppliers and part numbers to ensure we get the most out of this program Cons Merging plumbing supplier parts is a nightmare and also no easy way to do so. Review Source Response from Simpro Software March 17, 2022 Hi there Ross, thank you so much for this feedback. Your input is very important to us, and we appreciate the insight you have expressed. Please reach out to your local support team with any technical concerns or inquiries. They are always more than happy to assist! JH John H. CEO Mechanical or Industrial Engineering Used the software for: 2+ years ### "Think Twice" November 16, 2019 2.0 Support is lacking made several attempts while in Denver to meet with our customer support member and on three separate occasions they failed to meet with me that was all I need to realize simPRO does not care about longevity of their clients. They don't listen to our needs or concerns but inform us we need more training Pros Dispatching, Purchase order, Estimating and billing portion of the software top notch flow great to together awesome Cons Job costing, tax reporting time tracking and reporting don't function well In fact to tools you would need to manage your business don't work Reason for choosing Simpro functionality of the software that is until we need to start managing our business Switched from [Explorer Shafers](https://www.capterra.com/p/159688/Explorer-Shafers/) Mobile application Review Source Response from Simpro Software November 19, 2019 Hi John, Thank you for your feedback. We're happy to hear that simPRO has helped you with dispatching, estimating, and billing. Our dedicated Customer Success & Support team at simPRO is available 24/6 via online chats and phone. We value our customers and are here to solve any issues you have within simPRO. Additionally, our Customer Success team was specifically developed to help our customers over the long run with consultation beyond the standard technical support. We also welcome customers to visit our Denver office. However, we are under no obligation to meet with customers outside of a work setting. Please reach out to Customer Success at customersuccess@simpro.us if you would like to discuss this further. SB Steve B. General Manager Construction Used the software for: 2+ years ### "One of the best decisions in the last 7 years " February 17, 2022 5.0 A seamless and well supported transition and every interaction with simpro was a win for us Pros Simpro completely changed our business. Everything is now totally trackable and transparent Our errors have reduced dramatically Cons It’s all good, that is, there is nothing that we can find fault with that causes us any issues Review Source Response from Simpro Software March 17, 2022 Hi there Steve, we cannot thank you enough for your kind words! Hearing that simPRO was able to change your business is nothing short of inspiring to our team. We are so grateful to be apart of your business journey, and look forward to continuing to support you. Thank you again! VR Verified Reviewer Innovation ' Compliance Manager Used the software for: 2+ years ### "Fantastic, business has been able to grow with zero additional admin cost." January 11, 2018 5.0 Too many benefits to outline. it has helped us streamline our business and really push forward. I cant recommend simPRO enough. Now that more features are being developed it is getting stronger and stronger, Pros The system is user-friendly and very easy to navigate. They have a great support team that are always available. An open API has allowed us to link the system with other software like Xero, Ground Plan and especially Allsaved Mobile. Cons The schedule needs work. Review Source Response from Simpro Software May 2, 2018 Hi there, thank you for your kind words. We are glad to hear that our service is helping you to improve your business, and glad to hear that you are satisfied with our solutions! With regards to your suggestions for improvement, please do not hesitate to head over to our Ideas Portal (which can be found at http://helpguide.simprogroup.com/Content/simPRO-Ideas-Portal-Guidelines.htm) to lodge your suggestions! We really value our customer¿s ideas and contributions. From, Team simPRO GW Graeme W. Managing Director Facilities Services Used the software for: 2+ years ### "Long term simPRO user" February 17, 2022 5.0 On the whole good Pros Job management and the system is relatively intuitive and easy to learn Cons System strong on job costing & management - could be improved to further support high volume recurring job service businesses Review Source Response from Simpro Software March 17, 2022 Hi there Greame, thank you for your kind review of simPRO! We are so honored to work with you and your business. It is stories like yours that inspire and motivate our team to consistently improve our software. We look forward to continuing to support your business growth! SB Shane B. Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Good Job management software - poor mobile software" October 27, 2020 3.0 Pros The software is pretty excellent when it comes to creating, managing and invoicing jobs with day to day clients. Most aspects of the desktop software are quite easy to use and understand. The original setup is quite a task but once you have the system running it works well. It would be hard to loose a job like a papertrail could be lost. Cons The mobile platform is rubbish. Constant crashing and syncing errors. From a technician and management perspective the platform either doesnt record any of your information for the day because it failed to sync or it crashes and wont log you in on the day. Constantly resetting the apps database to login and sync my phone. Paper would be faster and more efficient some days. The worst part about this is the application on android has not had an update since april 2019. (18 Months) It also has an average rating of 1.6 stars with 368 approximate reviews. The company obviously cares very little about its field component. Review Source CM Chris M. Business Solutions Manager Environmental Services Used the software for: Less than 6 months ### "Full, end-to-end management of the customer lifecyle" March 1, 2022 5.0 We are a large customer of simPRO and they have chosen to work in genuine partnership with us. Many of the ideas we have for improvements have not only been accepted but improved upon to deliver solutions that will further enhance their overall product offer. Pros The ability to mangage and develop the customer relationship from lead to invoicing and payment makes simPRO an obvious choice for any business that needs full visibility. The design of the software follows a logical flow so makes adoption easier. Cons Like many solutions of this type, they come from a reactive maintenance background with pre-planned maintenance a later add-on. simPRO has some capability around this but it is not fully featured as things stand. However, we are working with simPRO to deliver much needed functionality to properly deal with the scheduling and invoicing implications of PPM based contracts. Review Source Response from Simpro Software March 17, 2022 Hi there Chris, we cannot thank you enough for your kind words! We are honored to work with you and your business, and are inspired by success stories like yours. We look forward to continue supporting your business growth! DW Dean W. Director Construction Used the software for: I used a free trial ### "Terrible System " April 9, 2024 1.0 Very poor. We were told that the system does not work for everyone and do not feel they took any time trying to understand our business before signing us up and then charged us £5k to exit the contract. Pros Nothing. It did not work for our business and we had to pay £5k to exit the contract after a few calls and less than 1 day trying to implement it Cons Everything. It don't work without a purchase order system which could not work for our business, it was not customisable, it could not do a lot of things our business needed it to do and instead of speeding uor business upo it would have slowed us down and cost us more money employing more staff Review Source AS Alana S. Service Coordinator Security and Investigations Used the software for: 6-12 months ### "Love it!" February 17, 2022 5.0 Excellent for logistical dispatch! Pros I adore the ease of job creation, scheduling and tracking! Cons I would love to be able to schedule a job right from the schedule. Reason for choosing Simpro I was not involved in this decision, it was chosen before my hire date. Review Source Shawn C. Service Manager Construction Used the software for: 1-2 years ### "Excellent Product!" September 19, 2019 5.0 Pros Ease of use, overall a great product. Good support, smooth implementation. Cons Like any product, the implementation was a huge task, but overall things went smoothly Review Source Response from Simpro Software September 20, 2019 Hi Shawn, thanks for your feedback! We're glad to hear that implementation went smoothly and that you've had an overall good experience with simPRO. If you ever need help with simPRO features, be sure to visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.