# Simpro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Simpro the right Billing and Invoicing solution for you? Explore 145 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10529/Simpro-Enterprise/reviews --- Simpro 4 (145) [View alternatives](https://www.capterra.com/p/10529/Simpro-Enterprise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 23rd, 2026 # Reviews of Simpro Ease of use 3.7 Customer Service 3.8 ## Pros and Cons in Reviews PS Peter S Backend DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “This application has really helped me with my project management right come job quotes costing to to my task maintenance planning“ March 23, 2026 Braden B Managing DirectorConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “The set up was incomplete and incompatible, it was meant to reconcile with Xero however it completely missed supplier invoices, or at best sent them across incorrectly.“ March 25, 2026 KH Krystle H Accounts Receivable SpecialistConstruction, 51 - 200 employeesUsed the software for: 6-12 months. “It is also great for documents, communication with the team and can use it in the field via their smartphone app.“ November 6, 2024 cr cory r OpsTransportation/Trucking/Railroad, 501 - 1,000 employeesUsed the software for: I used a free trial. “issues importing data, with many feeling it adds extra steps and slows workflows despite its powerful backend.“ December 11, 2025 PS Peter S Backend DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “my overall experience, I like it because it make my make my work more easier and straight forward!“ March 23, 2026 Joseph A Accounts managerConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Additionally, report customisation is limited unless you have advanced skills or external tools, which can be a challenge for teams needing flexible reporting“ August 4, 2025 MT Marek T CEOFinancial Services, 2 - 10 employeesUsed the software for: 1-2 years. “The job scheduling, dispatching, and tracking features allowed me to optimize my workforce and ensure timely service delivery.“ May 24, 2023 PS Peter S Backend DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “It is time consuming, it takes time to learn and the interface to my is kinda clunky, I think they can do better with it“ March 23, 2026 ## Showing most helpful reviews Showing 1-25 of 145 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dean K. Marketing & PR Manager Construction Used the software for: 6-12 months ### "Transformative Field Service Management" June 6, 2022 4.0 Pros The end-to-end solution of simPRO, from Lead to Invoicing, has helped to transform and streamline our business processes, going from an old server-based system to this new cloud-based system. Overall simPRO is a versatile field service management and service desk software that can also incorporate the management of larger projects. Cons Asset management and asset/job history could be more transparent. The system is very much geared towards assets that do not have multiple parts to them as it's difficult to see what parts have been replaced or haven't over time, plus you cannot see total asset spend of callouts. Review Source Response from Simpro Software June 28, 2022 Hi Dean, Thank you so much for leaving this incredibly insightful review. Feedback like this inspires our team to continue innovating and creating the best experience for our customers. We are thrilled to hear that simPRO has helped transform and streamline your business processes. We also appreciate your feedback in regard to asset management. I would implore you to submit this to our Ideas Portal; every idea submitted is reviewed by the simPRO team. simPRO has a development team dedicated solely to acting on these suggestions and in the last year alone, the team has been able to resolve over 120 ideas. Thank you again, Dean! Looking forward to continue working with you. VR Verified Reviewer COO Construction Used the software for: 6-12 months ### "Excellent Program - HIGHLY Recommend!" February 20, 2022 5.0 Pros They are continuously improving and updating simPRO. In comparison to other similar programs I've tried, it's not all pretty bells & whistles, it's bells & whistles with tangible depth and detail. Cons The implementation seemed cumbersome initially, but absolutely essential given the range of the software. The training was excellent and the customer service/help-desk is great. Alternatives considered [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Intuit Field Service Management](https://www.capterra.com/p/186363/Intuit-Field-Service-Management-ES/)[Corrigo](https://www.capterra.com/p/14544/Corrigo-CMMS-Property-Mgmt/) Switched from [FieldAware](https://www.capterra.com/p/120648/FieldAware/)[mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/)[Field Service Management](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/) I review our needs annually- simPRO was a clear choice for us. Review Source Response from Simpro Software March 17, 2022 Thank you so much for this incredible review and feedback! It is success stories like this that inspire our teams to constantly improve. We are thrilled to hear that you have had such a pleasant experience with our support teams, they are always here to help! Looking forward to continue supporting your business growth. RD Renico D. Payroll and system administrator Construction Used the software for: 6-12 months ### "Simpro not for me" February 12, 2025 3.0 The program was not as user friendly and we struggled to get stuff done Pros You could schedule your different teams and track their time Cons There is just to much going on and did not suite our business, they are to expensive Review Source Response from Simpro Software April 14, 2025 Hi there, Thank you for taking the time to share your thoughts. We appreciate your feedback and are glad to hear that you found value in the scheduling and time-tracking features. We understand that every business has unique needs, and it's important to find a solution that aligns well with your specific requirements. We strive to offer a comprehensive platform, and we recognize that this can sometimes feel overwhelming. Your insights are important to us, and we continually work to enhance the user experience and provide better value. If you have any specific suggestions or if there's anything we can do to assist you further, please don't hesitate to reach out. We’re here to help and support you in any way we can. Best regards Louise PT Pippa T. Director Security and Investigations Used the software for: 1-2 years ### "Excellent Product & Support" March 8, 2022 5.0 From the first contact with Simpro, they were excellent. \[SENSITIVE CONTENT HIDDEN\] who was great, came to see us and showed us what it could do for us, so having to consider very carefully following a failed software implementation with another provider, we decided to proceed with them. They weren't the cheapest but we got a good feel for the company and we haven't been disappointed. It wasn't an easy task transferring our data to Simpro and was very time consuming but has been completely worth it now it's up and running. Pros It's very user friendly and just works for our business Cons Occasionally we find there is no fix for something we want to change to suit our needs but there is usually a way around it and support are very helpful with suggestions. I am able to submit suggestions to a forum in which they consider putting changes in place if they can. Reason for choosing Simpro There were many cloud based products but they were either very cheap with little support and no reputation as such or they were hugely over and above what we needed and much more expensive. Simpro seemed to fit in pricewise with us although I do feel the office licenses are quite expensive in comparison to the mobile. Switched from [Act!](https://www.capterra.com/p/175860/Act/) Alarm master let us down during the implementation from ACT! by selling to a company who did not want to continue to support the product we had invested in. In hindsight, we are glad this happened as Simpro is a far better product and there is no comparison. Act! did not do what we needed anymore as we needed more of a workflow management tool. Review Source Response from Simpro Software March 17, 2022 Hi there Pippa, we cannot thank you enough for your kind words and feedback! Success stories like this inspires our team everyday. We look forward to continuing our partnership. Wishing you all the best! JA Joel A. Operations Manager Construction Used the software for: 6-12 months ### "simPRO works well for our us" October 10, 2019 5.0 The software has really improved the overall functionality of our business as a whole. There are flaws in the simPRO Enterprise software... but I would still say that it is the best software for our business, that I could see. We tried many other software packages... and none of them had as many features and worked as well with our workflow. Pros The workflow in simPRO is quite comprehensive and yet logical. We love the ability to turn a lead into a quote... then track it into a job, and to an invoice and payment. The fact that our staff can login to the software anywhere in the world makes working on the road so easy. Quoting in simPRO can be easy and straightforward when the software is set up properly. The simPRO Mobile App is logical and easy for our technicians to add time and materials to in the field. The ability to easily add photos and attachments to the job is a nice feature. Also, tracking asset information and test readings is another great feature. Invoicing is logical and fairly easy. Taking payments and giving credit memos is also very easy to do. Inventory management, purchase orders, vendor receipts and vendor invoices are all handled quite well. We struggle keeping up with our vendor receipts, but we like the workflow. We also like the project management aspect of the software. Cons Learning the software was hard for a lot of our employees. Although the software is logical, it's not always straightforward to do certain tasks. Because simPRO is such a global software, certain features do not always translate to Canadian business practice. We find the inventory management part of the software to be a little overwhelming.... and adding/removing parts on work orders can be hard. Alternatives considered [Joblogic](https://www.capterra.com/p/134632/JobLogic/)[FieldAware](https://www.capterra.com/p/120648/FieldAware/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing Simpro The simPRO workflow seemed the most logical and ultimately checked off the most "boxes" from a features standpoint. Review Source Response from Simpro Software October 14, 2019 Hi Joel, thanks for your review! We're happy to hear that simPRO has helped your business in so many areas of your workflow. If you ever run into any issues or need help with any simPRO features, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO LK Lorne K. Owner Construction Used the software for: 1-2 years ### "Oversold and Overpriced " January 24, 2023 3.0 Sales oversold what the pros would be. Pros Able to build an inventory with cost and man hours for estimating. Cons Difficult to customize and inflexible.Reports are not consistent.Bookkeeper HATES it.Taxes aren't displayed on invoices in a way that makes sense and are not separated for PST and GST.Invoices have layout and wording that confuses people and staff.Strange names for address info for site vs customer billing.Mobile app won't auto save, causing much data to be lost if app doesn't recognize a button press or interrupting in the middle of an entry and lost when app selected again, even if still open. Initial training had many holes and caused a lot of stumbling and frustration through the whole process.Continued training is more expensive than hiring a 90 ton crane with an operator.Imports of materials and client lists is often incomplete. Reason for choosing Simpro I though SimPro would be better because it was more established, but that seems like more of a drawback now. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) I though I had outgrown jobber and wanted a more capable system Review Source Response from Simpro Software June 5, 2023 Dear Lorne K, Thank you for taking the time to share your feedback about Simpro on Capterra. We appreciate your honesty and want to assure you that your concerns are important to us. We're glad to hear that you found some value in Simpro, with inventory and estimating. However, we understand that you encountered challenges with customisation and flexibility, which caused difficulties in tailoring the software to your specific needs. We apologise for any frustration this may have caused and want you to know that we're constantly working on improving our customisation options to better meet the diverse requirements of our users. We apologise for any confusion caused by the layout and wording of invoices. Our aim is to provide an intuitive and user-friendly interface, and we appreciate your feedback as it helps us identify areas for improvement. Simpro Premium includes a Form Builder feature which allows you to create your own invoice templates, and we feel this may be beneficial to your business. We recently released a free and on-demand Masterclass, Form Builder Foundations, which may help alleviate your concerns on this topic. You can find a link to this in our Events and Webinars listings on the Simpro website - https://www.simprogroup.com/resources/events-webinars. We apologize for the difficulties you've encountered with the mobile app, particularly with auto-saving and data loss. We understand the frustration this can cause, and our development team is actively working to improve the app's functionality to provide a smoother user experience. We appreciate your patience and understanding as we strive to address these issues. We also want to address your concerns about initial training and the completeness of imports. We apologise for any gaps in your training experience and any incomplete imports you've encountered. Our training team is continuously working to improve our training materials and ensure a comprehensive onboarding process for all users. We appreciate your feedback and will take it into account as we refine our training program. We're truly sorry to hear that your experience with Simpro has not met your expectations. We want to assure you that your satisfaction is of utmost importance to us, and we're committed to addressing your concerns and improving your overall experience. We appreciate your candid feedback, as it helps us identify areas where we can enhance our software and services. If you have any further questions or would like to discuss your concerns in more detail, please don't hesitate to reach out to our dedicated support team. We're here to assist you and work towards resolving any outstanding issues. Thank you for choosing Simpro, and we hope to regain your trust by delivering the value and functionality you expected. Best regards, RT Russell T. Partner Construction Used the software for: 6-12 months ### "Customer Service is horrible, lots of broken promises." March 16, 2022 2.0 Our experience with Simpro started out great. The sales person promised us the world and we bought in. The onboarding process was partially hampered by Covid so the whole process was done online. We worked our way though that and started to use the program. We even switched our accounting software to one that was compatible with their system. A lot of the features that they promised to be seamless were not and I kept getting told that it would get better and that they would work on it. The tax features were not compatible in Canada, even though we were assured numerous times that they were and when they finally admitted that they weren't they promised they would fix the issues. We limped along with the software for about 6 months all the while being promised that the issues were being fixed. During this time we saw a definite drop in revenue, that corrected itself when we cancelled the software. We eventually got in contact with upper management, they promised to work with us and make things right. Unfortunately that is all it was, promises that were never followed through on. After cancelling Simpro we were promised that they would keep in contact and even potentially talk about refunding some money. From that point on they refused to reply to emails or phone calls. Stay away. They only care about collecting your money and will say whatever they need to to do this. Pros The Quote features and catalogue worked well. Cons Time entering, looking back on jobs, live time costing Alternatives considered [Joblogic](https://www.capterra.com/p/134632/JobLogic/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[Fieldpoint](https://www.capterra.com/p/43548/Fieldpoint/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Simpro At the time thought it was the closest one to cover all of our needs. Review Source Response from Simpro Software May 16, 2022 Hi there Russell, Thank you for your candid feedback and details in regard to your experience with simPRO. We are deeply saddened to hear that you had a less than ideal experience with our software and team. We understand the implementation process can be a lot of work for your business. Our training process is robust and can take a significant amount of time, however, it is essential for long-term success with our software. We are also disappointed to hear that you were not pleased with the experience you had with our upper management; serving our customers is a top priority of ours, and we want to make sure it is being showcased through all of our simPRO departments. We have reached out to your Account Management team to have them assist you in any way possible. Once again, we would like to sincerely apologize for any negative experience you have had, and we wish you all the best in your future endeavors. BE Brad E. Electrician Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "You will be sold a dream" July 28, 2021 3.0 If you are a small business without several administration staff DO NOT PURCHASE this product. Their sales people will sell you a dream and promise you the world. When it comes down to the training and implementation ( Which for me was a contractor, not a Simpro employee ) you will quickly watch the promised features and dreams fall away in front of your eyes. My trainer, who I admit was great, did mention that Simpro sales people had been promising things that weren't able to be met by the trainers. If you are a small contractor looking to make the step into a software package, I would highly recommend Fergus or Tradify. They lack a few features but believe me, they will out perform Simpro 10x in ease of use, layout and cost. Pros There are some good features to this software, and on paper it works amazingly. A few stand out features for me are: - Inventory management - Asset Management - Would be great for large scale project management - Integration Cons \- Complications with the app syncing. The app will not automatically refresh itself so every-time there is a change you will need to have all your staff update their app - Expense, be prepared for implementation to cost thousands of dollars. - Overall SMUG (Im right you're wrong) attitude you will receive from many of their staff - Their timesheet functionality is poor, they tell you you can use these start stop timers in the app and how good they are. When you use them it overlaps time in the time sheet rendering in inaccurate and unusable. Good luck getting the tech support team to spend time with you to figure it out. They will quickly find a way to blame you for the issue and move on. - Many of the great features do not operate smoothly, you will need someone in your office to constantly monitor everything. Alternatives considered [Tradify](https://www.capterra.com/p/152413/Tradify/)[Fergus](https://www.capterra.com/p/155571/Fergus/) Reason for choosing Simpro Simpro has more features and more integration options Switched from [Fergus](https://www.capterra.com/p/155571/Fergus/) Fergus is a small team with limited resources so their R&D is slow. Fergus is an amazing app with really friendly staff however Simpro sold me a dream and I took the bait. Simpro does have may features Review Source TO Timothy O. General Manager Construction Used the software for: 2+ years ### "Comprehensive Solution " October 9, 2019 4.0 Implementing simPRO is one of the more significant reasons for our growth over the past five years. Having visibility into job costing throughout the project rather than just when the project is finished, has allowed us to spot and react to project issues earlier. The ability to view a project from start to finish, including all job purchases, labor entries as well as customer invoices and the status of payments, has liberated management to concentrate on more strategic issues to drive growth and improve overall. Pros I like that we can track a job/project through the entire process starting with Lead Generation to creating an Estimate and then converting the estimate into a Job/Project all the way through to the final invoice. All stages of the project life cycle can be tracked and job-costing is a breeze because all job Purchase Orders, technician time sheets, etc. are visible. The inventory management capabilities are a significant improvement over our previous methods. Having all of our vendor's products entered into the Catalog with visibility into our current on-hand inventory makes things more efficient during the estimating process and provides means of controlling how and when materials are assigned to jobs. Cons The user interface can be improved a little to make accessing information a bit more intuitive. It is not difficult by any measure, but I would like to see more flexibility and drag-and-drop capabilities - especially with the estimating portion. Alternatives considered [Rev.io Billing](https://www.capterra.com/p/25471/Rev-io/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Simpro I liked the fact the the software was initially conceived and developed by someone that had experience as a contractor. Since many contractors share the same pain points related to tracking and controlling job costs, I felt that these would be addressed more effectively than a software developed for a generic audience or industry. Review Source Response from Simpro Software October 10, 2019 Hi Tim, thanks for your review! We're happy to hear that simPRO has contributed to your business growth. If you run into any issues or need any help with simPRO features, reach out to our Customer Support team or visit the simPRO Help Guide: https://helpguide.simprogroup.com. Best, Team simPRO RH Rob H. Vice President Construction Used the software for: Less than 6 months ### "Robust and intuitive field management software" October 14, 2019 4.0 Overall, this has been an amazing experience for us. The software feels like just what the doctor ordered and we are very happy with the choice. The simPRO team has been rock solid, supportive, knowledgeable, and fun to work with from day 1. Pros When it comes to field service management this is custom software which is hard to beat. simPRO is bringing a new level and caliber of organization and efficiency to our business and we are still implementing all that it offers. Our field techs now have vastly more relevant information at their fingertips than ever before which is empowering them to be more productive, efficient, and professional. Cons There are a few confusing aspects of the contacts database and how it relates and connects to jobs, quotes, customers, etc. There are a number of static fields which do not populate from the existing customer database when it seems they should. For instance, if we have an existing contact, we can not simply lookup and connect it to a site contact or invoice contact without some hoops and hurdles. Alternatives considered [Tradify](https://www.capterra.com/p/152413/Tradify/)[ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) Reason for choosing Simpro simPRO had the right balance of features and an intuitive interface that seemed best suited to our needs. Also, the level of support, knowledge, documentation, and professionalism was/is impressive. Because they are specialized in field service, they know the solutions businesses like ours need first hand--and this shows as soon as you begin to interact with their team. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) ZohoCRM and Quickbooks were not providing the solutions appropriate to our business. We were in need of field management software which was cloud based and highly mobile. Neither ZohoCRM or Quickbooks could provide the kind of detailed information needed by our field techs to be efficient and provide accurate reporting and job costing. Review Source Response from Simpro Software October 21, 2019 Hi Rob, thanks for taking the time to review simPRO! We're glad to hear that simPRO is helping your business become more organized and efficient. We encourage you to submit your ideas in regards to the contacts database to the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). Our dedicated product development team uses customer suggestions to regularly enhance simPRO features. If you need any other assistance, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO cR cory R. Ops Transportation/Trucking/Railroad Used the software for: I used a free trial ### "simpro 2025" December 11, 2025 5.0 Excellent for job costing, tracking expenses, integrating with accounting software, and efficient invoicing/payments. Pros powerful features for scheduling, inventory, and project management, though users note a steep learning curve, sometimes clunky UI, and challenges with complex custom reporting or specific regional setups. Cons issues importing data, with many feeling it adds extra steps and slows workflows despite its powerful backend. Review Source bL brendan L. It Engineer Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Constantly improving, but still needs some extra features" June 3, 2024 4.0 Pros Overall it is easy to use and the customer support is fast and helpful. Cons I would like to see more customisation in permissions for viewing and changing data. Review Source AL Allison L. Office Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "simPRO as a paperless program" February 24, 2022 4.0 We find we are not losing job cards anymore which means we get to charge out every job that is complete. But we still have to manually check jobs that the technician may not have used the correct status. This can be a bit frustrating and time consuming. Invoicing is very easy and great to be able to delete one if it needs improvements or change the charge to customer etc. Copying jobs is another great feature and also creating recurring jobs is fantastic. Once you get the hang of it and finding little features along the way it is great. We have been using it 2 years and still finding out things but also still frustrated that problem areas that a lot of users report/request are not solved fast enough. We as users of the software, working in many different scenarios should show the developers what changes they need to make rather than what they want to add. Pros Great to change to Cloud Based product. Customer support is the best. Nice to be able to talk to real people and have them remote in and help with issues. Cons Not being able to keep any other modules open other than Jobs Quotes Purchase Order Receipts Invoices. It would be great to keep the People, Schedule Catalogue Invoices Utilities and Reports open in tabs at the top. I have to duplicate the pages in case I get a phone call and have to enter a new job or do a customer query otherwise I have to re-start my report, for example, all over again. simPRO is not very comfortable being duplicated. Dealing with stock is extremely difficult and transferring Work notes and Technician notes over to another job if the Electrician has written in wrong job or cost centre. Some reports are not suitable and you cannot customise a report beyond the parameters it was created from. Review Source Response from Simpro Software March 17, 2022 Hi there Allison, thank you so much for this feedback. We are so happy to hear about your experience with our support team. They are always happy to assist in any way possible! We really appreciate the insight into some of your frustration. We always encourage our customers to add their thoughts and ideas to our Ideas Portal. Every idea submitted is reviewed by our simPRO team. Currently most of the "Top Ideas" on the ideas portal are in progress or committed to, and we look forward to sharing these features with the community soon. Thank you again for the feedback! DL Debbie L. Office Administrator Telecommunications Used the software for: 2+ years ### "Simpro Review" February 23, 2022 3.0 No easy manual to follow. Have to do online training to learn how to do something or have to reach out for help. Help guides are not available for every scenario. Easier to learn MYOB than Simpro because of the lack of a look up manual of how to do something. Pros Once set up quoting is easier. Scheduling helps with knowing where all staff are. However it is a full time job for one person just to keep everything right in simpro. Cons Not all information goes to the right place. You think receipts of goods purchased are going to jobs but are not all the time. It does not automatically update the cost price on the job so if you do not activate updates the actual cost is not recouped in invoicing Reason for choosing Simpro The auto downloads from our supplier which do not work like we were sold on. Its not fully automated. Manually have to enter receipts and orders. Review Source CV Carl V. Managing Director Used the software for: 1-2 years ### "The best software I ever got, been using a year and has transformed my business." January 11, 2018 5.0 Pros I have tried all of them and this is truly cloud based, it keep all my suppliers, customers, employees and subcontractors details in one place and tracks all reminders like contracts and certificates and suppliers insurances and training need. The quoting system is the best we have used and it produces great looking quotes very easily. Once you have secured a project costing a job from labour to materials and subcontractors is effortless. We use it for jobs from £75 to £5m and everyone in our business loves it. It give you complete visibility on profit and costs. We also use it to create all purchase orders, subcontract orders and everyone in the business does there time sheet on it, my payroll now takes 60 minutes as opposed most of the day. We have saved more than the cost of this software in admin costs alone, the pricing model is great as you can kick off for just £70 per month. We all invoice and raise progress applications on it and do all our debt collection. We also manage our vehicle fleet, plant and have clients who log in to give us work and also monitor their assets we maintain. It has a task feature which is average and we don't use it for project management as there are much better free online soltuions for Gantt charts etc. It is very powerful and so will seem daunting for smaller companies And technophobes, but in reality I taught my 10 year old to use it in 5 mins. I used Trimble before this. Cons Word processing could be slicker but there is an easy Work around. Rest of bugs they have resolved, it gets constant updates and upgrades. Review Source Response from Simpro Software May 2, 2018 Hi Carl, wow! Thank you so much for your detailed feedback. We¿re so happy to see just how much our business has helped you, and how satisfied you are with our service. With regards to your comments on Word processing, feel free to contact our support team on 0800 622 6376 if you require assistance, otherwise, please don¿t hesitate to head over to our Ideas Portal (which can be found at http://helpguide.simprogroup.com/Content/simPRO-Ideas-Portal-Guidelines.htm) to put your suggestions in about how we could improve! From, Team simPRO. MH Matthew H. Major Accounts Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "first time user" February 17, 2022 5.0 My overall experience is positive, it's a big system that's capable of many more things than we use currently so that's good to know we still have more to learn and more to gain by learning more etc. Pros From the first day using simpro I found it easy to navigate and or find a solution/answer for what I was trying to achieve. I have now increased my knowledge of the system to the point that I am implementing new systems for the team here that have been using this for 4 years. Cons in jobs /invoicing & quotes, when doing a long list of parts the "add a part field" should be top and bottom or the cursor should automatically be back in the field. progress invoices are complicated but maybe i just need to do more training on them. Switched from [MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/) more value for money. Review Source Response from Simpro Software March 17, 2022 Hi there Matthew, thank you for your kind words. Hearing that we were able to provide a solution to what you were trying to achieve inspires our team to continually improve our software to support your business. We look forward to continue working with you; wishing you all the best! WH Will H. Installation Manager Security and Investigations Used the software for: 6-12 months ### "Simpro" June 7, 2023 4.0 Positive and controllable Pros Looks professional and has transformed our daily processes Cons Project Gant charts could be more flexible Review Source Response from Simpro Software June 18, 2023 Hi Will, Thank you for sharing your feedback on Simpro. We appreciate your positive review and are thrilled to hear that it has transformed your daily processes. Regarding your comment about project Gantt charts, we understand the importance of flexibility in visualizing and managing projects. We continuously strive to enhance our features and encourage you to share some more detail of what you would like to see improved with the Gantt charts feature on our Customer Ideas Portal! We're glad you made the switch to Simpro and we look forward to supporting your business's growth and success. JH Jeanette H. Owner Construction Used the software for: 6-12 months ### "Good but takes time to get used to" February 28, 2022 4.0 Overall I'm pleased that we have moved to simPro although I'm frustrated at the time it's taking us to get to grips with it. Pros The quoting element is good but needs to be more customizable as our customers often change their minds. It would also be great if all the quotes in our existing software could have been imported but this isn't something that Simpro do. The mobile app is great as it allows me to keep a track of the team, allows the team to add pictures to the job and they can compete pre start audits. Cons It's HUGE and takes quite a while to get used to. It's also not the most intuitive software I've ever used. The help desk team is brilliant though. Review Source Response from Simpro Software March 17, 2022 Hi there Jeanette, thank you so much for your feedback! It is reviews like this that inspire us to constantly improve in any way that we can. Once again, we thank you for this insight and look forward to supporting your business growth. VR Verified Reviewer Office Manager Construction Used the software for: 2+ years ### "Office Manager " April 21, 2024 1.0 Not good any more. This product is not well supported by customer support Pros I dont like it at all, Simpro was sold off to an offshore investor. Since then no customer support are available and their product is often offline and the mobile apps don't upload Techn notes Cons No customer support, software often down and slow and mobile app not working properly Review Source JO Jonathan O. PMO Service Desk Coordinator Information Technology and Services Used the software for: Less than 6 months ### "SimPro Critical For our Business" February 17, 2022 5.0 Very good experience with simPro. Intuitive features Pros SimPro has a very clean and easy to use UI. There are loads of features you can use to integrate simPro into our business processes. Looking forward to using simPro as a tool for a lot more aspects of our business and processes Cons The custom reporting is a bit difficult and confusing. Review Source Response from Simpro Software March 17, 2022 Hi there Jonathan, thank you so much for your kind words and feedback! We are so happy to hear that you are looking forward to using simPRO in more aspects of your business. Please reach out to your local support team anytime you need assistance with the software; they are always happy to help. Thank you again! mS martin S. director Construction Used the software for: 6-12 months ### "Out of date, overly complicated, unituotive." September 13, 2022 2.0 It didnt start well as the original sales person made false claims about some of the features, to the point i refused to have any moe contact with them. and slightly blurred pricing on number of licenses will be charged at what point. also it turns out if you leave your data isnt your data. The one good thing was the person who took the training, just a shame it was such a poor software to train on. Pros getting rid of it. however to be fair the lovely person who took me through training was very good at training. Cons the entire user interface is exceptionally poorly designed. Navigating and making changes to anything was like working through outdated menu software from years gone by. if you forgot to press save you loose it. I raed the reviews before purchasing and it was a common theme that it was difficult to use but worth it in the end. Well maybe it is but there are many other options out there that dont make you go around the houses and walk over glass to get to ther side of the road. why go through that pain when other much more user friendly better set out and intuitive systems exist. Review Source CM Chris M. Business Solutions Manager Environmental Services Used the software for: Less than 6 months ### "Full, end-to-end management of the customer lifecyle" March 1, 2022 5.0 We are a large customer of simPRO and they have chosen to work in genuine partnership with us. Many of the ideas we have for improvements have not only been accepted but improved upon to deliver solutions that will further enhance their overall product offer. Pros The ability to mangage and develop the customer relationship from lead to invoicing and payment makes simPRO an obvious choice for any business that needs full visibility. The design of the software follows a logical flow so makes adoption easier. Cons Like many solutions of this type, they come from a reactive maintenance background with pre-planned maintenance a later add-on. simPRO has some capability around this but it is not fully featured as things stand. However, we are working with simPRO to deliver much needed functionality to properly deal with the scheduling and invoicing implications of PPM based contracts. Review Source Response from Simpro Software March 17, 2022 Hi there Chris, we cannot thank you enough for your kind words! We are honored to work with you and your business, and are inspired by success stories like yours. We look forward to continue supporting your business growth! DW Dean W. Director Construction Used the software for: I used a free trial ### "Terrible System " April 9, 2024 1.0 Very poor. We were told that the system does not work for everyone and do not feel they took any time trying to understand our business before signing us up and then charged us £5k to exit the contract. Pros Nothing. It did not work for our business and we had to pay £5k to exit the contract after a few calls and less than 1 day trying to implement it Cons Everything. It don't work without a purchase order system which could not work for our business, it was not customisable, it could not do a lot of things our business needed it to do and instead of speeding uor business upo it would have slowed us down and cost us more money employing more staff Review Source AS Alana S. Service Coordinator Security and Investigations Used the software for: 6-12 months ### "Love it!" February 17, 2022 5.0 Excellent for logistical dispatch! Pros I adore the ease of job creation, scheduling and tracking! Cons I would love to be able to schedule a job right from the schedule. Reason for choosing Simpro I was not involved in this decision, it was chosen before my hire date. Review Source Shawn C. Service Manager Construction Used the software for: 1-2 years ### "Excellent Product!" September 19, 2019 5.0 Pros Ease of use, overall a great product. Good support, smooth implementation. Cons Like any product, the implementation was a huge task, but overall things went smoothly Review Source Response from Simpro Software September 20, 2019 Hi Shawn, thanks for your feedback! We're glad to hear that implementation went smoothly and that you've had an overall good experience with simPRO. If you ever need help with simPRO features, be sure to visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/)[Equipment Maintenance](https://www.capterra.com/equipment-maintenance-software/)[Work Order](https://www.capterra.com/work-order-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.