--- title: "Page 2 | Simpro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Simpro the right Billing and Invoicing solution for you? Explore 151 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/10529/Simpro-Enterprise/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Simpro 3.9 (151) [View alternatives](https://www.capterra.com/p/10529/Simpro-Enterprise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 2 - Reviews of Simpro ## Showing most helpful reviews Showing 26-50 of 151 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AK Alex K. Director Environmental Services Used the software for: 2+ years ### "More than 10 years as a customer—high costs and disappointing support" October 6, 2026 1.0 We have used Simpro for more than 10 years and currently pay more than $250 per user licence per month. Unfortunately, our experience with customer support has repeatedly fallen well short of what we expect from a platform at this price. A recent forms and proposal-formatting issue demonstrates our frustration. We first reported it on 15 July 2026, and it was escalated to \[sensitive content hidden\] on 24 July, who acknowledged the problem. We followed up on 2 and 4 September, including an example showing the faults in our forms. On 7 September, we were advised that a fix was awaiting quality assurance approval. We emailed again on 21 September requesting a resolution timeframe. As of 7 October, that email remains unanswered and the issue continues to affect our ability to provide professionally formatted proposals to clients. Meanwhile, we have received two sales calls promoting payment-system add-ons and have been advised of a 15% increase in our monthly subscription fee. This has been particularly frustrating while an acknowledged problem affecting our business remains unresolved. We are now making progress towards moving away from Simpro. After more than a decade, our decision reflects the ongoing gap between the subscription cost and the practical support we receive. Pros We are making progress towards moving away from Simpro. Given our experience, the day we complete that transition will be very satisfying. Cons The high ongoing cost and lack of meaningful customer support are our main concerns. At $250 per user licence per month, we expect timely responses and practical assistance when something goes wrong. Instead, requests for help have repeatedly resulted in referrals to external affiliates offering additional paid training, generally requiring a half-day booking. In our experience, direct assistance with form customisation and practical problem-solving has been very limited. Our current formatting issue has remained unresolved for almost three months, despite repeated contact and acknowledgement from Simpro. The lack of follow-through, unanswered requests for a timeframe and continued sales contact have left us with little confidence in the support provided. Review Source BW Ben W. operations Environmental Services Used the software for: 6-12 months ### "Stay well away " August 5, 2026 1.0 My overall experience with Simpro was extremely disappointing. It caused a great deal of stress and frustration, and we found the system clunky, unintuitive, and inefficient to use. The customer support was poor, and getting meaningful assistance when we needed it was difficult. The one thing they seemed to do well was send invoices and marketing emails. Beyond that, our experience fell well short of what we expected. When we asked to end our contract early because the system wasn't meeting our needs, we were simply told that we had to pay out the remainder of the contract. We felt our concerns were dismissed rather than addressed, which made an already frustrating experience even more disappointing. Based on our experience, I believe there are far better alternatives available. My advice would be to do thorough research before committing to Simpro, as once you're locked into a contract, it can be very difficult to leave. The one thing they seemed to do well was send invoices and marketing emails. Beyond that, our experience fell well short of what we expected. We also found ourselves locked into a contract for a system that didn't meet the expectations set during the sales process, which only added to the frustration. Based on our experience, I believe there are far better alternatives available. My advice would be to do thorough research before committing to Simpro, as once you're locked into a contract, it can be very difficult to leave. Pros There was honestly nothing I liked about Simpro. The best part of the entire experience was when our binding contract finally ended and we were able to leave. That was the only positive outcome. Based on our experience, I wouldn't recommend Simpro to others. Cons What I liked least about Simpro was the complete lack of support and communication. Whenever we needed help, it was difficult to get clear answers or meaningful assistance. The training materials and videos were poor, and the trainers didn't appear to have the practical knowledge needed to answer real-world questions. We found the system clunky, difficult to use, and not what we were led to expect. Based on our experience, I would not recommend Simpro to anyone looking for a reliable business management system. Switched from [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) We made the switch because we were looking for a system that offered better business management, improved tracking, and more efficient workflows. We needed software that would help us run our business more effectively and provide greater visibility across our operations. Review Source JM Jonathan M. Director Construction Used the software for: Less than 6 months ### "Promised "No More Excel," Delivered Pure Clunkiness & Admin Chaos" October 4, 2026 1.0 Our overall experience was frustrating, time-consuming, and full of administrative chaos. Simpro overpromised during the sales stage and failed to deliver on basic trade functionalities during onboarding. We ultimately forced a $40,000+ contract cancellation because we kept a paper trail of every broken promise. After this whole ordeal, we went back to Tradify and started utilizing more of its features. Going back to a platform built for trade businesses that actually works without the clunkiness has been a huge breath of fresh air. Make sure Simpro can independently prove it can handle your specific trade calculations before signing any long-term agreement. Pros Nothing about the software itself stood out as positive. The only upside was that their accounts department eventually issued us a full credit note for $40,000+ to wipe our contract balance to $0.00 after we challenged their pre-sales misrepresentations. Cons Clunky & Non-Intuitive Interface: Basic setup requires navigating endless confusing menus, and the platform feels completely out of touch with real trade workflows. Broken Sales Promises: Sales reps guaranteed in writing that Simpro would end "Excel chaos" and handle digital quoting seamlessly. Weeks into onboarding, their own implementation consultant admitted on record that Simpro cannot handle complex corrugated roofing calculations natively and that we would have to stick with external spreadsheets. Poor Account Support: Account management and support were slow and unhelpful when we hit major operational roadblocks. Internal Administrative Disconnect: Their internal departments completely failed to communicate—Legal initially claimed to have reviewed sales call recordings, then later claimed under the Privacy Act that no recordings existed. Weeks after our balance was zeroed out by accounts, an external collection agency emailed us out of the blue chasing payment for the cancelled contract. Switched from [Tradify](https://www.capterra.com/p/152413/Tradify/) We originally made the switch from Tradify because Simpro’s sales team promised in writing that their platform would eliminate "Excel chaos," streamline our digital quoting, and centralize all our operational workflows into one place. In reality, Simpro proved to be extremely clunky and non-intuitive. Weeks into onboarding, their own implementation consultant admitted on record that Simpro couldn't natively handle complex corrugated roofing calculations and that we would have to keep using external spreadsheets anyway. After a complete administrative nightmare—which ultimately ended with Simpro issuing a $40,000+ credit note to wipe our balance to $0.00 and cancel the contract—we went straight back to Tradify. Leaning further into Tradify's features has been a massive breath of fresh air; it actually works seamlessly for Kiwi trade workflows without the bloated menus, hidden limitations, and broken sales promises. Review Source VR Verified Reviewer Office Admin Utilities Used the software for: 6-12 months ### "Robust and comprehensive job management tool with a steep learning curve" June 24, 2026 5.0 Overall, my experience with the software has been highly positive despite a steep learning curve. It has completely streamlined how we manage our jobs, inventory, and field staff. The software is incredibly robust and capable, which makes it ideal for businesses that need to track comprehensive job costing. While it does feel overly complex and click heavy at times, the massive boost to our back office organization makes it well worth implementing. Pros It is an absolute powerhouse when it comes to keeping our quoting, job management, and invoicing tied together in one single source of truth. The depth of the project management features and job costing tools makes it incredibly easy to track real time profits and expenses on larger projects. Having our asset management and inventory updates sync automatically with billing saves the office team tons of admin hours every single week. Cons The system layout can feel quite clunky and rigid when you are first learning how to navigate it. It often takes far too many clicks just to get through a simple daily task like revising an invoice or editing purchase orders. The mobile app can also be a bit delicate after updates, occasionally lagging or requiring a full reinstall to get field notes to sync properly up to the main office dashboard. Review Source Joe H. Junior Project Manager Construction Used the software for: 2+ years ### "Simpro Review" May 18, 2026 5.0 Overall, my experience with Simpro has been very positive. It’s a powerful all-in-one platform that really helps streamline job management, from quoting through to completion and invoicing. Once you get used to how everything is structured, it becomes a central hub for running day-to-day operations efficiently. The scheduling, job tracking, and integration between different parts of the system stand out the most, saving time and improving visibility across projects. While there are a few areas that take some getting used to, the benefits definitely outweigh the drawbacks. Overall, it’s a reliable system that adds real value to managing jobs, teams, and business performance. Pros The user interface is very intuitive, making it easy to onboard new team members without extensive training. Job scheduling and dispatching are extremely efficient and it’s simple to assign work, track progress, and update jobs in real time. The integration between quoting, invoicing, and job management is seamless, which saves a lot of time and reduces admin errors. Reporting features are strong, giving clear insights into job costs, profitability, and overall business performance. The mobile app is a big plus for field engineers — they can update jobs, upload photos, and capture signatures on-site. Inventory management is well organised and helps keep track of stock levels accurately. Customer support is responsive and helpful when issues do come up. The system is very scalable, so it works just as well for growing businesses as it does for larger teams. Cons The PO (purchase order) system and work orders can be quite delicate. they need to be handled in very specific ways, otherwise it’s easy to throw off a job’s financial figures. Some workflows require multiple steps, which can slow things down for straightforward tasks. Occasional lag and the odd system crash can be frustrating, particularly when working on larger jobs or detailed quotes. Review Source Braden B. Managing Director Construction Used the software for: 6-12 months ### "AVOID at all costs!!" March 25, 2026 1.0 AVOID at all costs!! This company is only after your money. The sales person had an amazing pitch and sold me on convenience and process driven application which was meant to reduce the admin staff I require, instead, I had to employ an additional staff member to work Simpro properly. First - they charged a discounted rate of approx $6000NZD for set up (our replacement software Tradify had NIL set up cost). The set up was incomplete and incompatible, it was meant to reconcile with Xero however it completely missed supplier invoices, or at best sent them across incorrectly. Invoicing was a nightmare, and could take several hours to produce a single invoice. Because they couldn't get their supplier invoice system to work properly, we were told that the only solution was for the supplier to change their invoices to suit Simpro! This defies belief, the supplier is an international company LOL. When the new staff member was employed, they wanted $750NZD for 3hours of training!! Then, for every "user" it costs $200NZD per month, and if that "user" needs the mobile app, another $50NZD for month. Upon contacting them to complain, they had no complaints policy or procedure, no escalation process and when I pushed, their only response was to talk to their lawyers! I now have to finish off my contract with them as they catch you on a minimum 12 month term even though they have failed to meet their obligations. Pros Their sales pitch. They came to me to do the set up. They are great marketers of their own branding... Cons Almost every aspect. The software is really only suitable for large, multisite businesses who have the budget to spend on the software and the staff to manage it. Alternatives considered [Tradify](https://www.capterra.com/p/152413/Tradify/) Reason for choosing Simpro Believed the sales pitch, if were to work as it should I would have needed to spent less time on admin Switched from [NextMinute](https://www.capterra.com/p/187040/NextMinute/) Looking for a more complete software, was sold on great promises. Review Source Michael G. Project Manager Construction Used the software for: 2+ years ### "Monopolistic and extortionate behaviour" February 10, 2026 1.0 Pros That it was founded in Brisbane and was once local QLD company. Unfortunately the Pro was flexibility of users (adding or subtracting licences to suit the staff fluctuations of business) but they are removing this option with minimum users and lock-in contracts. Cons Being hit with a lock-in contract option of 3-years or 5-years at an ‘expected’ 8% per annum (CPI + 5%) locked in to a minimum user quantity. The alternative option is the threat of a ‘12% (subject to change)’ per annum increase. Extortionate approach. Bought out key competitor AroFlo and now playing this monopolistic card. SimPRO claims ‘scaling together’ in the proposal, if I increased charge out rates by 8% or 12% per annum for the next 5-years we wouldn’t have any customers left, we’ll be scaling alright, scaling backwards Review Source TC Tricia C. Director Business Supplies and Equipment Used the software for: 2+ years ### "Good Product but appalling customer service. Huge price increases and no accountability." September 21, 2026 2.0 Such a good system but have been waiting 15 years for changes that allegedly were happening and never have happened. Outrageous price increases Pros Simpro is a great business tool for scheduling, managing stock, invoicing but the appalling customer service and exorbitant price increases are making it a no go for small business. . Cons Simpro has increased prices outrageously over the past few years. This year 15% alone!!! They have over committed themselves and are now on a money grab trying to force "lightening" on the customers when its performance is poor. They make changes to the back end that cripple emailing out from the system then take 3 days to resolve. Cistomer service is appaling. Alternatives considered [ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) Reason for choosing Simpro Fell for sales talk, THEN EVERYTHING YOU WANT TO DO IS EXTRA AND COSTS A FORTUNE Review Source EE Edward E. Estimator Construction Used the software for: 2+ years ### "Avoid at all cost!" February 28, 2026 1.0 After 2 years we are ready to quit! Very outdated, the user interface is awkward and not intuitive, it reminds us of Windows 95! We regularly loose work, I had to enter my notes THREE times recently! Support was friendly but decided that it was probably our fault and won't do anything. Infuriating!! Pros Lots of options, capable of lots from quoting to invoicing, with lots of integrations with other software Cons Loses work regularly, not intuitive, expensive. Any issues are your fault not theirs so problems during get fixed Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing Simpro Working offline was a large consideration but it's no longer possible Review Source JK Jazmine K. Operations Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Operations Manager" February 25, 2026 1.0 Our experience was both frustrating and time consuming. We were sold a software program that was both not a good fit for our industry and overly complicated. We tried and tried to find solutions, but nothing worked. We requested our money back since they made the mistake in overselling it and also not really paying attention to our company needs, but no one response. They took $2300 from us and delivered nothing. The company has the worst customer service and support. Pros I thought the training was okay. \[sensitive content hidden\] our training knew how to explain and answer questions the best he could. Cons The representative that sold us the problem, missed very important aspects of our company. Aspects that later on showed up during the training, and that no one knew or cared to handle. The software was not a good fit for our industry. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Simpro Yes, we did because we thought it was better based on our three meeting with the salesperson. Review Source Joseph A. Accounts manager Construction Used the software for: 1-2 years ### "Professional and Balanced" August 4, 2025 5.0 My overall experience with Simpro has been positive. It’s a comprehensive job management system that helped streamline operations, particularly in areas like scheduling, quoting, job tracking, and invoicing. The integration between field staff and office workflows was especially useful, and having everything in one place improved our efficiency and visibility Pros Professional , full work force management, Tracking cost and tracking revenue for a multiple projects. very powerful tools specially for toadies Cons While Simpro is a powerful platform for job management, one of the things I liked least was its user interface, which can feel a bit clunky and unintuitive—especially for new users. It sometimes takes multiple clicks to get to common tasks, which slows down workflows. Additionally, report customisation is limited unless you have advanced skills or external tools, which can be a challenge for teams needing flexible reporting Review Source HK Harry K. IT and Business Support Building Materials Used the software for: 1-2 years ### "Simpro Update After 1 Year" March 19, 2026 5.0 Really impressed - personally I can't see any other way of working for the foreseeable. I would recommend it to any business in a similar trade, as long as they are able to put the work in for implementation & ongoing dev. Pros Simpro has proven itself to be a reliable CRM system for our business. It is flexible and customisable to suit our ever-changing business workflows and now we've been going for a while we find it very easy to use. Cons Support can be lacking especially when it comes to the mobile application. The usual response it just to re-install the app. Alternatives considered [BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/) Reason for choosing Simpro The reason was mainly due to pricing & specific business needs. Review Source CH Carl H. director Construction Used the software for: 6-12 months ### "simpro honest review" November 13, 2025 1.0 one we would like to forget, but they won't let you due to binding contract. They promised to work with us to part ways after agreeing the system wasn't working only for their vice president of sales to completely renege on this. Pros They're good at marketing, to point of contract being signed. They suggest an intuitive leaning platform.... Cons the system requires a full time inputter, is extremely time consuming and the results do not warrant the input. after sales service is offensive at best. Be very careful about the contract which you will NOT be allowed to alter at all unless its to their advantage. Review Source cR cory R. Ops Transportation/Trucking/Railroad Used the software for: I used a free trial ### "simpro 2025" December 11, 2025 5.0 Excellent for job costing, tracking expenses, integrating with accounting software, and efficient invoicing/payments. Pros powerful features for scheduling, inventory, and project management, though users note a steep learning curve, sometimes clunky UI, and challenges with complex custom reporting or specific regional setups. Cons issues importing data, with many feeling it adds extra steps and slows workflows despite its powerful backend. Review Source PS Peter S. Backend Developer Information Technology and Services Used the software for: Less than 6 months ### "SIMPRO REVIEW" March 23, 2026 4.0 my overall experience, I like it because it make my make my work more easier and straight forward! I will highly recommend it Pros This application has really helped me with my project management right come job quotes costing to to my task maintenance planning Cons It is time consuming, it takes time to learn and the interface to my is kinda clunky, I think they can do better with it Review Source RD Renico D. Payroll and system administrator Construction Used the software for: 6-12 months ### "Simpro not for me" February 12, 2025 3.0 The program was not as user friendly and we struggled to get stuff done Pros You could schedule your different teams and track their time Cons There is just to much going on and did not suite our business, they are to expensive Review Source Response from Simpro Software April 14, 2025 Hi there, Thank you for taking the time to share your thoughts. We appreciate your feedback and are glad to hear that you found value in the scheduling and time-tracking features. We understand that every business has unique needs, and it's important to find a solution that aligns well with your specific requirements. We strive to offer a comprehensive platform, and we recognize that this can sometimes feel overwhelming. Your insights are important to us, and we continually work to enhance the user experience and provide better value. If you have any specific suggestions or if there's anything we can do to assist you further, please don't hesitate to reach out. We’re here to help and support you in any way we can. Best regards Louise Delaney H. Office Manager Construction Used the software for: Less than 6 months ### "Disappointing and wasted money - HORRIBLE SUPPORT" August 2, 2024 2.0 I would not recommend Simpro to a single individual I know at this point. The run around and lack of care to resolve issues, or even address them, is astounding. I was told I would have someone from operations reach out to me by end of day (I have been trying to get help for a week), to only receive an email the following day it would be the end of the following week. Management needs to discuss how to handle the situation, not once has someone called me other than to offer me more "free" training. IF YOU ARE ON THE FENCE OR ARE WANTING TO TRY SOMETHING NEW DO NOT USE THIS PROGRAM. They do not care about the company they care about their numbers. You are not a person to them you are just a contract. Pros The only item of value with this program would be the financial reporting. This is a program that the customer has to work for, it does not work for the customer. My implementation rep was the only person who actually seems to care and did try very hard to make this work for us. Cons 1\. Customer support - if you have an issue, expect 2-3 days if not weeks for a reply, good luck if it is an issue impacting your operations, you will be dead in the water. Speaking with a live person could take days, the chat is always down, and apparently the office is always closed stateside. 2. The field app is limited, does not allow for easy use between devices, information does not get saved or stored and is constantly being lost. You also cannot search for customers on the app. It is very limited for functionality, service and quoting is all that can be accessed. The time clocking also does not allow for after hours service calls to be logged and documented correctly. 3. The "block" scheduling is complicated and does not work well for service jobs that need to move between technicians. 4. Everything is "view" prohibited, if you are not in the correct view you cannot do basic functions. 5. ON BOARDING COST - you pay for basic training of the program, which they have hundreds of online videos that would do the same thing - THEY DO NOT LIFT A FINGER IN BRINING YOUR DATA OVER YOU DO EVERYTHING. When I was initially starting I TRIPPLE CONFIRMED the onboarding fee was to help bring over our old data from Service Fusions, jobs/invoices/cost etc. I was told yes they bring it all over to make us whole - this is not true. You get a template to bring your materials in and customers over BUT you do this all yourself. ALSO, I was told the forms to be able to attached to jobs and fill out were not extras, apparently its a separate app and fee entirely. SALES - The sales individual I worked with sold me lies, I was incredibly clear on what I needed and was requiring from our next software. I was told multiple things that turned out to not be true, and were confirmed by people in the organization that I was not told true items and in fact I was very clear about what I needed and had been misrepresented by they coworker. GUARANTEE - This company does not have a 30-90 day money back guarantee for a non-functioning program. I did everything they asked of me and more during implementation, my rep even confirmed I exceeded their expectations of a new role out YET, I cannot get help on getting a refund for a program I was very eager to use, but has turned out to be doing more harm to the business than good. I have done everything to make this work for us and just wanted a conversation regarding a refund and what my options are since the program really is not working for us. The lack of follow up and support from "upper management" on a so called "important and escalated" issue is disheartening. Alternatives considered [WEX Field Service Management](https://www.capterra.com/p/183763/Payzerware/)[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Simpro The SALES representative promised items and assurances regarding the program that we were interested in having, WHICH ended up not being true. Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) We were wanting a stronger financial reporting program, AIA and progress billing tracking/capabilities, and a stronger more user friendly field app. Review Source WB Wesley B. Technical Lead Construction Used the software for: Less than 6 months ### "This system works perfect for our business" September 5, 2019 5.0 1 - Sales Guy : I'm super happy that rep came out to help me sell this software to the owners of my company. We had an awesome chat and he supported me time and time again. We did face difficulties in some parts of the implementation, but rep did an awesome job of feidling my questions and providing answers. 2 - Onsite Phase 1: We feel entirely honored that we had the opportunity to be brought into this system with our on-site trainer. He has been with simPRO for quite some time and has a lot of great experience. The solutions he delivered to us in our routine were exactly what we needed to progress. 3 - Support: Everyone on my team loves the fact that we can call and bug someone about this software and we are welcomed to do so. The support staff are happy to answer questions, they make me feel like they are literally on my team whenever I have questions. We both look our current system and find the exact solution to whatever issue I have had. Pros I am able to customize and report on about pretty much everything I could possibly desire. We are all very happy with the way this system handles assets, we will be able to move our entire previous work history into these notes as it pertains to site location. We don't really care who owns the property. Our service life is about 10 years, it is very normal that owners change. This system organizes information perfectly to suite our needs. Cons We had a very unique QuickBooks system that had many quirks. I am a troubleshooter by heart and couldn't rest until we discovered a way to take the info kept in QuickBooks and bring it to simPRO. Ultimately, this was discovered to be double duty and not worth the effort. In the defense of simPRO - they did advise me that this was the case. I was very stubborn. Looking back on that experience it definitely went as well as it possibly could considering how much I was 'addicted' to that information. It did turn out that the route of not importing that work history, due to its complexity, was the right decision. Reason for choosing Simpro simPRO was able to organize data exactly how we needed it to be done to suit our business. When booking demos with other products the account managers seemed to focus way too much time on what they thought would be interesting to me rather than discovering what I needed exactly. Rep did an awesome job of identifying exactly what I needed to see to make my decision, he focused his time to show me how this could work for what I needed the software to be. With his help I knew that I was making the right decision on the software that I was purchasing. Implementation isn't easy and we still have a few minor challenges but overall I am thrilled that we were able to decide on simPRO. Review Source Response from Simpro Software September 13, 2019 Hi Wesley, Thank you for your feedback! We're happy to hear that simPRO is suiting your business needs. If you need any additional assistance, feel free to reach out to our Customer Support team. Best, Team simPRO JN John N. Director Construction Used the software for: 2+ years ### "Powerful product but needs to listen to the consumers and bulk up" October 25, 2023 5.0 Pros Catalogue imports, Pre builds and Cost Centres Cons Better task management, able to have more users involved and collaborate via task management, improved project planning, Mobile app for field workers way too clunky, an enterprise level mobile app.Attachments for projects/service/asset is terrible. And accessing them from Enterprise is the same terrible interface/clunkiness. We have other apps being able to have attachements against certain elements and reviewing said elements much quicker on both ends. Its still very backwards download/upload functions. Alternatives considered [ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) Review Source MD Maykon D. Diretor Civil Engineering Used the software for: Less than 6 months ### "Arkon-Simpro" June 5, 2023 4.0 Em resumo, vejo o Simpro como uma ferramenta poderosa que me ajuda a aprimorar a eficiência operacional do meu negócio e automatizar tarefas. Com o Simpro, posso otimizar os processos de negócios, promover a colaboração entre as equipes e obter melhores resultados em termos de produtividade. Pros Uma das principais vantagens do Simpro é sua capacidade de mapear e visualizar os processos de negócios de forma clara e concisa. Isso me permite identificar gargalos, pontos de melhoria e oportunidades de automação, ajudando-me a tomar decisões informadas para otimizar as operações da minha empresa. Cons Embora eu reconheça que o Simpro é altamente personalizável em muitos aspectos, sinto que há algumas áreas onde gostaria de ter uma personalização mais abrangente. Por exemplo, gostaria de ter a capacidade de personalizar relatórios de acordo com minhas necessidades específicas ou ajustar certas configurações para melhor atender ao meu tipo de negócio. Acredito que uma maior flexibilidade nessas áreas poderia melhorar ainda mais a adaptabilidade do Simpro para diferentes tipos de negócios. Review Source Response from Simpro Software June 12, 2023 Dear Maykon Thank you for your valuable feedback on Simpro. We are delighted to hear that it has had a positive impact on your business operations and efficiency by automating tasks. We understand that customization and tailored reporting are important for businesses. In addition to our wide range of standard reports, Simpro also offers BI Reporting, a tool that allows you to build your own reports and dashboards to meet your specific needs. You can find more information about this feature in our Help Guide (https://helpguide.simprogroup.com/Content/Service-and-Enterprise/BI-Reporting.htm). At Simpro, we are constantly striving to streamline processes, promote collaboration, and enhance productivity. We value your input and encourage you to share any additional customization suggestions on our Ideas Portal. This helps us prioritize enhancements and tailor Simpro to better meet the needs of our users. If you ever need assistance or have further suggestions, our dedicated support team is here to assist you. Feel free to reach out to us at any time. Thank you once again for your feedback and for choosing Simpro. Dean K. Marketing & PR Manager Construction Used the software for: 6-12 months ### "Transformative Field Service Management" June 6, 2022 4.0 Pros The end-to-end solution of simPRO, from Lead to Invoicing, has helped to transform and streamline our business processes, going from an old server-based system to this new cloud-based system. Overall simPRO is a versatile field service management and service desk software that can also incorporate the management of larger projects. Cons Asset management and asset/job history could be more transparent. The system is very much geared towards assets that do not have multiple parts to them as it's difficult to see what parts have been replaced or haven't over time, plus you cannot see total asset spend of callouts. Review Source Response from Simpro Software June 28, 2022 Hi Dean, Thank you so much for leaving this incredibly insightful review. Feedback like this inspires our team to continue innovating and creating the best experience for our customers. We are thrilled to hear that simPRO has helped transform and streamline your business processes. We also appreciate your feedback in regard to asset management. I would implore you to submit this to our Ideas Portal; every idea submitted is reviewed by the simPRO team. simPRO has a development team dedicated solely to acting on these suggestions and in the last year alone, the team has been able to resolve over 120 ideas. Thank you again, Dean! Looking forward to continue working with you. MS Mark S. Technical Manager Facilities Services Used the software for: 1-2 years ### "Simpro - Maintenance Company" March 22, 2024 3.0 In general you need to go into the setup of Simpro with your eyes open. Test all essential workflows as there will be snags. However, once all the issues are overcome and teams understand and own processes the Simpro works well. Pros Once set up, data on a range of plant and equipment can be recorded and monitored in real time. Quoting is quick with catalogs and pre-builds available. The open API is excellent with a range of add on options available to customize the build. Cons The asset importing function is difficult to use as it is asset based and not site based, meaning you have to use multiple templates when creating a site asset list. The time management of real time to scheduled is very clunky and hard to report on for accurate information. Switched from [Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/)[Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) Due to age of software and requirement for asset based reporting and not job. Review Source DL Debbie L. Office Administrator Telecommunications Used the software for: 2+ years ### "Simpro Review" February 23, 2022 3.0 No easy manual to follow. Have to do online training to learn how to do something or have to reach out for help. Help guides are not available for every scenario. Easier to learn MYOB than Simpro because of the lack of a look up manual of how to do something. Pros Once set up quoting is easier. Scheduling helps with knowing where all staff are. However it is a full time job for one person just to keep everything right in simpro. Cons Not all information goes to the right place. You think receipts of goods purchased are going to jobs but are not all the time. It does not automatically update the cost price on the job so if you do not activate updates the actual cost is not recouped in invoicing Reason for choosing Simpro The auto downloads from our supplier which do not work like we were sold on. Its not fully automated. Manually have to enter receipts and orders. Review Source TB Tyler B. COO Security and Investigations Used the software for: 2+ years ### "Great Product for SMB" September 12, 2019 5.0 It is pretty good. The support improved with the transition from Australia to local US support. Things have sort of gone backward since rep left though and now the support isn't the same and I really believe that a lot of it has to do with the fact that rep had done so many implementations that he knew the different ways to skin the cat to achieve implementation objectives. Pros Ease of use, functionality, easy to scale up and down with the software. Cons I hate the fact that I cannot remove the ability by security group to download whatever is on the screen. This is a huge data info/sec problem. For a business product I should have the ability to limit employee's ability to download a CSV file from any screen effectively handing out my pipeline, customer list, etc to whomever they want. There should be some control for this and this is almost to the point where the product is unusable because of security requirements we have from our own customers. Reason for choosing Simpro The fire testing portion of the product seemed at the time to be the best we looked at. There are better test and inspect platforms but they do not integrate or are standalone products. Switched from [DICE Central Station](https://www.capterra.com/p/92929/DICE-Central-Station/) Dice Matrix's integrated service platform did not offer the full end to end funcationality for our security/fire alarm company. Simpro was the only one that seemed to offer full functional and a user friendly GUI that was cloud based so that everything was tracked. Review Source Response from Simpro Software September 16, 2019 Hi Tyler, thanks for your feedback! We have contacted our US Customer Success team about your concern, and someone will be in contact with you to work through this. If there is anything else you need, please visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to speak with Customer Support via phone or chats, or to access the Help Guide resources. Best, Team simPRO RS Robert S. Owner Security and Investigations Used the software for: 1-2 years ### "SimPRO and ProSec Integration" October 10, 2019 4.0 SimPRO is a great tool to use for the type of business we operate. It helps us manage material and labor costs very effectively. Once you are properly trained and understand how the system works, preparing quotes is quick and the documents are professional looking. Pros Job costing is an important concern for us and SimPRO does an excellent job of tracking job costs. We are hoping for continual development in the ease of use for tracking labor and time on the job, but overall, SimPRO does a great job of job cost management. Cons Seems clunky and non-intuitive at first and training from SimPRO after the initial roll out is not complimentary and quite costly. Also, there are some features that I wish could be improved, such as contract / agreement integration and a more intuitive way to find / locate jobs on the fly using the mobile app. I am looking forward to the rollout of the new SimPRO Mobile app, which may address the later concern. Alternatives considered [RazorSync](https://www.capterra.com/p/130989/RazorSync/) Reason for choosing Simpro Several reasons... SimPROs offices are local for us. Also, we liked the job costing capability that it has. Good people that are responsive to calls and offer help to simple issues over the phone. Review Source Response from Simpro Software October 21, 2019 Hi Robert, thanks for your feedback. We're glad that simPRO has helped your business with job costing. Regarding searching for jobs, the new simPRO Mobile app not only eases tracking of labor time, but it also allows users to search for jobs that are scheduled or assigned to you and all pending and progress jobs. Check out this page for more details: https://www.simpro.us/solutions/simpro-mobile. We also appreciate your feedback on the initial implementation and training. We understand it's a time and financial commitment. Because simPRO touches every area of your business, allowing 4-5 days of training means we can work through your unique workflow to customize the content to specifically align with your business goals. We ensure everyone on your team understands how to get the most from simPRO, so you can get up and running as quickly as possible. Best, Team simPRO Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.