# Page 2 | Simpro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Simpro the right Billing and Invoicing solution for you? Explore 145 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10529/Simpro-Enterprise/reviews --- Simpro 4 (145) [View alternatives](https://www.capterra.com/p/10529/Simpro-Enterprise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Page 2 - Reviews of Simpro ## Showing most helpful reviews Showing 26-50 of 145 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Braden B. Managing Director Construction Used the software for: 6-12 months ### "AVOID at all costs!!" March 25, 2026 1.0 AVOID at all costs!! This company is only after your money. The sales person had an amazing pitch and sold me on convenience and process driven application which was meant to reduce the admin staff I require, instead, I had to employ an additional staff member to work Simpro properly. First - they charged a discounted rate of approx $6000NZD for set up (our replacement software Tradify had NIL set up cost). The set up was incomplete and incompatible, it was meant to reconcile with Xero however it completely missed supplier invoices, or at best sent them across incorrectly. Invoicing was a nightmare, and could take several hours to produce a single invoice. Because they couldn't get their supplier invoice system to work properly, we were told that the only solution was for the supplier to change their invoices to suit Simpro! This defies belief, the supplier is an international company LOL. When the new staff member was employed, they wanted $750NZD for 3hours of training!! Then, for every "user" it costs $200NZD per month, and if that "user" needs the mobile app, another $50NZD for month. Upon contacting them to complain, they had no complaints policy or procedure, no escalation process and when I pushed, their only response was to talk to their lawyers! I now have to finish off my contract with them as they catch you on a minimum 12 month term even though they have failed to meet their obligations. Pros Their sales pitch. They came to me to do the set up. They are great marketers of their own branding... Cons Almost every aspect. The software is really only suitable for large, multisite businesses who have the budget to spend on the software and the staff to manage it. Alternatives considered [Tradify](https://www.capterra.com/p/152413/Tradify/) Reason for choosing Simpro Believed the sales pitch, if were to work as it should I would have needed to spent less time on admin Switched from [NextMinute](https://www.capterra.com/p/187040/NextMinute/) Looking for a more complete software, was sold on great promises. Review Source Michael G. Project Manager Construction Used the software for: 2+ years ### "Monopolistic and extortionate behaviour" February 10, 2026 1.0 Pros That it was founded in Brisbane and was once local QLD company. Unfortunately the Pro was flexibility of users (adding or subtracting licences to suit the staff fluctuations of business) but they are removing this option with minimum users and lock-in contracts. Cons Being hit with a lock-in contract option of 3-years or 5-years at an ‘expected’ 8% per annum (CPI + 5%) locked in to a minimum user quantity. The alternative option is the threat of a ‘12% (subject to change)’ per annum increase. Extortionate approach. Bought out key competitor AroFlo and now playing this monopolistic card. SimPRO claims ‘scaling together’ in the proposal, if I increased charge out rates by 8% or 12% per annum for the next 5-years we wouldn’t have any customers left, we’ll be scaling alright, scaling backwards Review Source EE Edward E. Estimator Construction Used the software for: 2+ years ### "Avoid at all cost!" February 28, 2026 1.0 After 2 years we are ready to quit! Very outdated, the user interface is awkward and not intuitive, it reminds us of Windows 95! We regularly loose work, I had to enter my notes THREE times recently! Support was friendly but decided that it was probably our fault and won't do anything. Infuriating!! Pros Lots of options, capable of lots from quoting to invoicing, with lots of integrations with other software Cons Loses work regularly, not intuitive, expensive. Any issues are your fault not theirs so problems during get fixed Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing Simpro Working offline was a large consideration but it's no longer possible Review Source Guy F. Director Telecommunications Used the software for: 2+ years ### "Far from great, avoid if possible. " August 5, 2025 1.0 It started off pretty bad, they missed training meetings, each time it was a different staff member, as they had left. Support has been poor, product does get slightly improved every now and then. But generally not great. Its a shame, because it has the potential to be great. Just lacking good software developers. Pros I'll come back to this. Struggling to think of anything. I suppose being on hold for 30 minutes at a time, allows for me to reflect my life choices of this software... Cons Support is poor. App requires full reinstall after every update. Regularly has bugs and work is lost. Prices have recently gone up again and there are regular outages. If you try ringing, it's usually a long wait. Support tickets are normally days, not hours for responses. Review Source JK Jazmine K. Operations Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Operations Manager" February 25, 2026 1.0 Our experience was both frustrating and time consuming. We were sold a software program that was both not a good fit for our industry and overly complicated. We tried and tried to find solutions, but nothing worked. We requested our money back since they made the mistake in overselling it and also not really paying attention to our company needs, but no one response. They took $2300 from us and delivered nothing. The company has the worst customer service and support. Pros I thought the training was okay. \[sensitive content hidden\] our training knew how to explain and answer questions the best he could. Cons The representative that sold us the problem, missed very important aspects of our company. Aspects that later on showed up during the training, and that no one knew or cared to handle. The software was not a good fit for our industry. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Simpro Yes, we did because we thought it was better based on our three meeting with the salesperson. Review Source Joseph A. Accounts manager Construction Used the software for: 1-2 years ### "Professional and Balanced" August 4, 2025 5.0 My overall experience with Simpro has been positive. It’s a comprehensive job management system that helped streamline operations, particularly in areas like scheduling, quoting, job tracking, and invoicing. The integration between field staff and office workflows was especially useful, and having everything in one place improved our efficiency and visibility Pros Professional , full work force management, Tracking cost and tracking revenue for a multiple projects. very powerful tools specially for toadies Cons While Simpro is a powerful platform for job management, one of the things I liked least was its user interface, which can feel a bit clunky and unintuitive—especially for new users. It sometimes takes multiple clicks to get to common tasks, which slows down workflows. Additionally, report customisation is limited unless you have advanced skills or external tools, which can be a challenge for teams needing flexible reporting Review Source HK Harry K. IT and Business Support Building Materials Used the software for: 1-2 years ### "Simpro Update After 1 Year" March 19, 2026 5.0 Really impressed - personally I can't see any other way of working for the foreseeable. I would recommend it to any business in a similar trade, as long as they are able to put the work in for implementation & ongoing dev. Pros Simpro has proven itself to be a reliable CRM system for our business. It is flexible and customisable to suit our ever-changing business workflows and now we've been going for a while we find it very easy to use. Cons Support can be lacking especially when it comes to the mobile application. The usual response it just to re-install the app. Alternatives considered [BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/) Reason for choosing Simpro The reason was mainly due to pricing & specific business needs. Review Source CH Carl H. director Construction Used the software for: 6-12 months ### "simpro honest review" November 13, 2025 1.0 one we would like to forget, but they won't let you due to binding contract. They promised to work with us to part ways after agreeing the system wasn't working only for their vice president of sales to completely renege on this. Pros They're good at marketing, to point of contract being signed. They suggest an intuitive leaning platform.... Cons the system requires a full time inputter, is extremely time consuming and the results do not warrant the input. after sales service is offensive at best. Be very careful about the contract which you will NOT be allowed to alter at all unless its to their advantage. Review Source CW Christine W. Accounts Construction Used the software for: 2+ years ### "Very easy and convenience to use " July 28, 2025 4.0 Pros I started use Simpro since 2021 and crossed three different entities. Very easy and convenience to use. Cons The problem is that we could not copy files/jobs from one entity to another entity, only some basic information Review Source RD Renico D. Payroll and system administrator Construction Used the software for: 6-12 months ### "Simpro not for me" February 12, 2025 3.0 The program was not as user friendly and we struggled to get stuff done Pros You could schedule your different teams and track their time Cons There is just to much going on and did not suite our business, they are to expensive Review Source Response from Simpro Software April 14, 2025 Hi there, Thank you for taking the time to share your thoughts. We appreciate your feedback and are glad to hear that you found value in the scheduling and time-tracking features. We understand that every business has unique needs, and it's important to find a solution that aligns well with your specific requirements. We strive to offer a comprehensive platform, and we recognize that this can sometimes feel overwhelming. Your insights are important to us, and we continually work to enhance the user experience and provide better value. If you have any specific suggestions or if there's anything we can do to assist you further, please don't hesitate to reach out. We’re here to help and support you in any way we can. Best regards Louise Delaney H. Office Manager Construction Used the software for: Less than 6 months ### "Disappointing and wasted money - HORRIBLE SUPPORT" August 2, 2024 2.0 I would not recommend Simpro to a single individual I know at this point. The run around and lack of care to resolve issues, or even address them, is astounding. I was told I would have someone from operations reach out to me by end of day (I have been trying to get help for a week), to only receive an email the following day it would be the end of the following week. Management needs to discuss how to handle the situation, not once has someone called me other than to offer me more "free" training. IF YOU ARE ON THE FENCE OR ARE WANTING TO TRY SOMETHING NEW DO NOT USE THIS PROGRAM. They do not care about the company they care about their numbers. You are not a person to them you are just a contract. Pros The only item of value with this program would be the financial reporting. This is a program that the customer has to work for, it does not work for the customer. My implementation rep was the only person who actually seems to care and did try very hard to make this work for us. Cons 1\. Customer support - if you have an issue, expect 2-3 days if not weeks for a reply, good luck if it is an issue impacting your operations, you will be dead in the water. Speaking with a live person could take days, the chat is always down, and apparently the office is always closed stateside. 2. The field app is limited, does not allow for easy use between devices, information does not get saved or stored and is constantly being lost. You also cannot search for customers on the app. It is very limited for functionality, service and quoting is all that can be accessed. The time clocking also does not allow for after hours service calls to be logged and documented correctly. 3. The "block" scheduling is complicated and does not work well for service jobs that need to move between technicians. 4. Everything is "view" prohibited, if you are not in the correct view you cannot do basic functions. 5. ON BOARDING COST - you pay for basic training of the program, which they have hundreds of online videos that would do the same thing - THEY DO NOT LIFT A FINGER IN BRINING YOUR DATA OVER YOU DO EVERYTHING. When I was initially starting I TRIPPLE CONFIRMED the onboarding fee was to help bring over our old data from Service Fusions, jobs/invoices/cost etc. I was told yes they bring it all over to make us whole - this is not true. You get a template to bring your materials in and customers over BUT you do this all yourself. ALSO, I was told the forms to be able to attached to jobs and fill out were not extras, apparently its a separate app and fee entirely. SALES - The sales individual I worked with sold me lies, I was incredibly clear on what I needed and was requiring from our next software. I was told multiple things that turned out to not be true, and were confirmed by people in the organization that I was not told true items and in fact I was very clear about what I needed and had been misrepresented by they coworker. GUARANTEE - This company does not have a 30-90 day money back guarantee for a non-functioning program. I did everything they asked of me and more during implementation, my rep even confirmed I exceeded their expectations of a new role out YET, I cannot get help on getting a refund for a program I was very eager to use, but has turned out to be doing more harm to the business than good. I have done everything to make this work for us and just wanted a conversation regarding a refund and what my options are since the program really is not working for us. The lack of follow up and support from "upper management" on a so called "important and escalated" issue is disheartening. Alternatives considered [WEX Field Service Management](https://www.capterra.com/p/183763/Payzerware/)[FieldFusion](https://www.capterra.com/p/189337/FieldFusion/)[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Simpro The SALES representative promised items and assurances regarding the program that we were interested in having, WHICH ended up not being true. Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) We were wanting a stronger financial reporting program, AIA and progress billing tracking/capabilities, and a stronger more user friendly field app. Review Source KH Krystle H. Accounts Receivable Specialist Construction Used the software for: 6-12 months ### "A good tool for bigger companies, with an IT dept and training schedule" November 6, 2024 4.0 Once you get the hang of it, it's very useful. There can be some setbacks like price, starting up, scaling and frequent software updates Pros It has a user friendly interface, which makes it quick to pickup. It is also great for documents, communication with the team and can use it in the field via their smartphone app. Cons It can be pricer the smaller businesses, and there are potential add ons that you really need. Review Source PS Peter S. Backend Developer Information Technology and Services Used the software for: Less than 6 months ### "SIMPRO REVIEW" March 23, 2026 4.0 my overall experience, I like it because it make my make my work more easier and straight forward! I will highly recommend it Pros This application has really helped me with my project management right come job quotes costing to to my task maintenance planning Cons It is time consuming, it takes time to learn and the interface to my is kinda clunky, I think they can do better with it Review Source bL brendan L. It Engineer Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Constantly improving, but still needs some extra features" June 3, 2024 4.0 Pros Overall it is easy to use and the customer support is fast and helpful. Cons I would like to see more customisation in permissions for viewing and changing data. Review Source MT Marek T. CEO Financial Services Used the software for: 1-2 years ### "Simpro Review" May 24, 2023 5.0 Overall, my experience with Simpro was positive. The software provided a comprehensive solution for managing all aspects of my field service operations. The job scheduling, dispatching, and tracking features allowed me to optimize my workforce and ensure timely service delivery. The integrated inventory management module helped me maintain control over my stock levels and reduce delays caused by missing parts. The ability to generate insightful reports and analyze performance metrics greatly aided in making informed business decisions. While the initial setup was a bit challenging, the software proved to be reliable and efficient in streamlining my field service processes. Pros One of the things I liked most about Simpro was its comprehensive suite of features for managing field service operations. The software provided robust tools for job scheduling, dispatching, and tracking. The intuitive interface made it easy to assign tasks to field technicians and monitor their progress in real-time. Additionally, the integrated inventory management module helped streamline the ordering and tracking of parts and materials. The ability to generate detailed reports and analyze key metrics provided valuable insights into the performance of my field service business. Cons While Simpro had many strengths, one aspect I liked least was the initial setup and implementation process. It required some time and effort to configure the software according to my specific business requirements. The customization options, while extensive, could be overwhelming for new users. Additionally, the pricing structure could be more flexible, as some features were only available in higher-priced plans. Despite these minor drawbacks, once the system was set up, it proved to be a valuable asset for my field service business. Review Source Response from Simpro Software June 5, 2023 Dear Marek, Thank you for your positive review of Simpro on Capterra! We greatly appreciate your feedback and the time you took to share your experience with our field service management software. We're thrilled to hear that Simpro has been a game-changer for your business. The ease of tracking jobs and the improvements it has brought to your job and work supervisor are truly rewarding to hear. We understand the importance of having comprehensive functionalities for efficient job scheduling, dispatching, and tracking, and we're glad that Simpro has been able to meet those needs for you. Our team has worked hard to develop these tools, and your satisfaction is a testament to their dedication. We also acknowledge your feedback about the initial setup and implementation process. We apologize for any challenges you faced, and we're continuously working on enhancing our onboarding process to make it as seamless as possible for all users. Your feedback is invaluable in helping us improve and provide a better experience to our customers. Regarding the functionality available on higher plans, we understand that not every business requires all the additional features. That's why we offer Simpro Premium, which provides a comprehensive suite of features that meet the needs of many customers. Additionally, we offer a range of add-ons that can be customized to your unique requirements, allowing you to tailor the software to suit your specific needs. Once again, we appreciate your support and choosing Simpro as your field service management solution. We're here to support you at every step, and we're committed to continuously improving our software to exceed your expectations. If you ever need assistance or have further suggestions, our dedicated support team is here to help. Regards, Simpro JN John N. Director Construction Used the software for: 2+ years ### "Powerful product but needs to listen to the consumers and bulk up" October 25, 2023 5.0 Pros Catalogue imports, Pre builds and Cost Centres Cons Better task management, able to have more users involved and collaborate via task management, improved project planning, Mobile app for field workers way too clunky, an enterprise level mobile app.Attachments for projects/service/asset is terrible. And accessing them from Enterprise is the same terrible interface/clunkiness. We have other apps being able to have attachements against certain elements and reviewing said elements much quicker on both ends. Its still very backwards download/upload functions. Alternatives considered [ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) Review Source MD Maykon D. Diretor Civil Engineering Used the software for: Less than 6 months ### "Arkon-Simpro" June 5, 2023 4.0 Em resumo, vejo o Simpro como uma ferramenta poderosa que me ajuda a aprimorar a eficiência operacional do meu negócio e automatizar tarefas. Com o Simpro, posso otimizar os processos de negócios, promover a colaboração entre as equipes e obter melhores resultados em termos de produtividade. Pros Uma das principais vantagens do Simpro é sua capacidade de mapear e visualizar os processos de negócios de forma clara e concisa. Isso me permite identificar gargalos, pontos de melhoria e oportunidades de automação, ajudando-me a tomar decisões informadas para otimizar as operações da minha empresa. Cons Embora eu reconheça que o Simpro é altamente personalizável em muitos aspectos, sinto que há algumas áreas onde gostaria de ter uma personalização mais abrangente. Por exemplo, gostaria de ter a capacidade de personalizar relatórios de acordo com minhas necessidades específicas ou ajustar certas configurações para melhor atender ao meu tipo de negócio. Acredito que uma maior flexibilidade nessas áreas poderia melhorar ainda mais a adaptabilidade do Simpro para diferentes tipos de negócios. Review Source Response from Simpro Software June 12, 2023 Dear Maykon Thank you for your valuable feedback on Simpro. We are delighted to hear that it has had a positive impact on your business operations and efficiency by automating tasks. We understand that customization and tailored reporting are important for businesses. In addition to our wide range of standard reports, Simpro also offers BI Reporting, a tool that allows you to build your own reports and dashboards to meet your specific needs. You can find more information about this feature in our Help Guide (https://helpguide.simprogroup.com/Content/Service-and-Enterprise/BI-Reporting.htm). At Simpro, we are constantly striving to streamline processes, promote collaboration, and enhance productivity. We value your input and encourage you to share any additional customization suggestions on our Ideas Portal. This helps us prioritize enhancements and tailor Simpro to better meet the needs of our users. If you ever need assistance or have further suggestions, our dedicated support team is here to assist you. Feel free to reach out to us at any time. Thank you once again for your feedback and for choosing Simpro. AL Allison L. Office Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "simPRO as a paperless program" February 24, 2022 4.0 We find we are not losing job cards anymore which means we get to charge out every job that is complete. But we still have to manually check jobs that the technician may not have used the correct status. This can be a bit frustrating and time consuming. Invoicing is very easy and great to be able to delete one if it needs improvements or change the charge to customer etc. Copying jobs is another great feature and also creating recurring jobs is fantastic. Once you get the hang of it and finding little features along the way it is great. We have been using it 2 years and still finding out things but also still frustrated that problem areas that a lot of users report/request are not solved fast enough. We as users of the software, working in many different scenarios should show the developers what changes they need to make rather than what they want to add. Pros Great to change to Cloud Based product. Customer support is the best. Nice to be able to talk to real people and have them remote in and help with issues. Cons Not being able to keep any other modules open other than Jobs Quotes Purchase Order Receipts Invoices. It would be great to keep the People, Schedule Catalogue Invoices Utilities and Reports open in tabs at the top. I have to duplicate the pages in case I get a phone call and have to enter a new job or do a customer query otherwise I have to re-start my report, for example, all over again. simPRO is not very comfortable being duplicated. Dealing with stock is extremely difficult and transferring Work notes and Technician notes over to another job if the Electrician has written in wrong job or cost centre. Some reports are not suitable and you cannot customise a report beyond the parameters it was created from. Review Source Response from Simpro Software March 17, 2022 Hi there Allison, thank you so much for this feedback. We are so happy to hear about your experience with our support team. They are always happy to assist in any way possible! We really appreciate the insight into some of your frustration. We always encourage our customers to add their thoughts and ideas to our Ideas Portal. Every idea submitted is reviewed by our simPRO team. Currently most of the "Top Ideas" on the ideas portal are in progress or committed to, and we look forward to sharing these features with the community soon. Thank you again for the feedback! RH Rob H. Vice President Construction Used the software for: Less than 6 months ### "Robust and intuitive field management software" October 14, 2019 4.0 Overall, this has been an amazing experience for us. The software feels like just what the doctor ordered and we are very happy with the choice. The simPRO team has been rock solid, supportive, knowledgeable, and fun to work with from day 1. Pros When it comes to field service management this is custom software which is hard to beat. simPRO is bringing a new level and caliber of organization and efficiency to our business and we are still implementing all that it offers. Our field techs now have vastly more relevant information at their fingertips than ever before which is empowering them to be more productive, efficient, and professional. Cons There are a few confusing aspects of the contacts database and how it relates and connects to jobs, quotes, customers, etc. There are a number of static fields which do not populate from the existing customer database when it seems they should. For instance, if we have an existing contact, we can not simply lookup and connect it to a site contact or invoice contact without some hoops and hurdles. Alternatives considered [Tradify](https://www.capterra.com/p/152413/Tradify/)[ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) Reason for choosing Simpro simPRO had the right balance of features and an intuitive interface that seemed best suited to our needs. Also, the level of support, knowledge, documentation, and professionalism was/is impressive. Because they are specialized in field service, they know the solutions businesses like ours need first hand--and this shows as soon as you begin to interact with their team. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) ZohoCRM and Quickbooks were not providing the solutions appropriate to our business. We were in need of field management software which was cloud based and highly mobile. Neither ZohoCRM or Quickbooks could provide the kind of detailed information needed by our field techs to be efficient and provide accurate reporting and job costing. Review Source Response from Simpro Software October 21, 2019 Hi Rob, thanks for taking the time to review simPRO! We're glad to hear that simPRO is helping your business become more organized and efficient. We encourage you to submit your ideas in regards to the contacts database to the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). Our dedicated product development team uses customer suggestions to regularly enhance simPRO features. If you need any other assistance, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO MS Mark S. Technical Manager Facilities Services Used the software for: 1-2 years ### "Simpro - Maintenance Company" March 22, 2024 3.0 In general you need to go into the setup of Simpro with your eyes open. Test all essential workflows as there will be snags. However, once all the issues are overcome and teams understand and own processes the Simpro works well. Pros Once set up, data on a range of plant and equipment can be recorded and monitored in real time. Quoting is quick with catalogs and pre-builds available. The open API is excellent with a range of add on options available to customize the build. Cons The asset importing function is difficult to use as it is asset based and not site based, meaning you have to use multiple templates when creating a site asset list. The time management of real time to scheduled is very clunky and hard to report on for accurate information. Switched from [Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/)[Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) Due to age of software and requirement for asset based reporting and not job. Review Source DL Debbie L. Office Administrator Telecommunications Used the software for: 2+ years ### "Simpro Review" February 23, 2022 3.0 No easy manual to follow. Have to do online training to learn how to do something or have to reach out for help. Help guides are not available for every scenario. Easier to learn MYOB than Simpro because of the lack of a look up manual of how to do something. Pros Once set up quoting is easier. Scheduling helps with knowing where all staff are. However it is a full time job for one person just to keep everything right in simpro. Cons Not all information goes to the right place. You think receipts of goods purchased are going to jobs but are not all the time. It does not automatically update the cost price on the job so if you do not activate updates the actual cost is not recouped in invoicing Reason for choosing Simpro The auto downloads from our supplier which do not work like we were sold on. Its not fully automated. Manually have to enter receipts and orders. Review Source TB Tyler B. COO Security and Investigations Used the software for: 2+ years ### "Great Product for SMB" September 12, 2019 5.0 It is pretty good. The support improved with the transition from Australia to local US support. Things have sort of gone backward since rep left though and now the support isn't the same and I really believe that a lot of it has to do with the fact that rep had done so many implementations that he knew the different ways to skin the cat to achieve implementation objectives. Pros Ease of use, functionality, easy to scale up and down with the software. Cons I hate the fact that I cannot remove the ability by security group to download whatever is on the screen. This is a huge data info/sec problem. For a business product I should have the ability to limit employee's ability to download a CSV file from any screen effectively handing out my pipeline, customer list, etc to whomever they want. There should be some control for this and this is almost to the point where the product is unusable because of security requirements we have from our own customers. Reason for choosing Simpro The fire testing portion of the product seemed at the time to be the best we looked at. There are better test and inspect platforms but they do not integrate or are standalone products. Switched from [DICE Central Station](https://www.capterra.com/p/92929/DICE-Central-Station/) Dice Matrix's integrated service platform did not offer the full end to end funcationality for our security/fire alarm company. Simpro was the only one that seemed to offer full functional and a user friendly GUI that was cloud based so that everything was tracked. Review Source Response from Simpro Software September 16, 2019 Hi Tyler, thanks for your feedback! We have contacted our US Customer Success team about your concern, and someone will be in contact with you to work through this. If there is anything else you need, please visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to speak with Customer Support via phone or chats, or to access the Help Guide resources. Best, Team simPRO RS Robert S. Owner Security and Investigations Used the software for: 1-2 years ### "SimPRO and ProSec Integration" October 10, 2019 4.0 SimPRO is a great tool to use for the type of business we operate. It helps us manage material and labor costs very effectively. Once you are properly trained and understand how the system works, preparing quotes is quick and the documents are professional looking. Pros Job costing is an important concern for us and SimPRO does an excellent job of tracking job costs. We are hoping for continual development in the ease of use for tracking labor and time on the job, but overall, SimPRO does a great job of job cost management. Cons Seems clunky and non-intuitive at first and training from SimPRO after the initial roll out is not complimentary and quite costly. Also, there are some features that I wish could be improved, such as contract / agreement integration and a more intuitive way to find / locate jobs on the fly using the mobile app. I am looking forward to the rollout of the new SimPRO Mobile app, which may address the later concern. Alternatives considered [RazorSync](https://www.capterra.com/p/130989/RazorSync/) Reason for choosing Simpro Several reasons... SimPROs offices are local for us. Also, we liked the job costing capability that it has. Good people that are responsive to calls and offer help to simple issues over the phone. Review Source Response from Simpro Software October 21, 2019 Hi Robert, thanks for your feedback. We're glad that simPRO has helped your business with job costing. Regarding searching for jobs, the new simPRO Mobile app not only eases tracking of labor time, but it also allows users to search for jobs that are scheduled or assigned to you and all pending and progress jobs. Check out this page for more details: https://www.simpro.us/solutions/simpro-mobile. We also appreciate your feedback on the initial implementation and training. We understand it's a time and financial commitment. Because simPRO touches every area of your business, allowing 4-5 days of training means we can work through your unique workflow to customize the content to specifically align with your business goals. We ensure everyone on your team understands how to get the most from simPRO, so you can get up and running as quickly as possible. Best, Team simPRO AM Andrew M. Estimator Construction Used the software for: 2+ years ### "Game Changing Product" March 8, 2022 4.0 Overall a very positive experience, particularly with the level of support provided by the customer support staff at simPRO. Since using the software we have dramatically reduced the use of hard copy paperwork, saving our staff members lots of time which can now be used productively on other areas of the business. Overall it has significantly impacted our business processes and enabled us to develop and grow as a company. Pros The software provides us with a centralised platform that integrates all aspects of our workflow processes. It provides an organised structure for maintaining all information relating to a specific quotes/jobs in one place, with easy access to all relevant staff members. Cons A specific area of the software we find challenging is the catalogue. The catalogue is very difficult to maintain as it works on the assumption that suppliers are able/willing to provide catalogue upload lists and doesn't account for suppliers using the same part number for different products. Review Source Response from Simpro Software March 17, 2022 Hi there Andrew, thank you so much for your kind words! It is this kind of feedback that inspires our team to constantly improve and support businesses like yours. Looking forward to our continual partnership! CV Carl V. Managing Director Used the software for: 1-2 years ### "The best software I ever got, been using a year and has transformed my business." January 11, 2018 5.0 Pros I have tried all of them and this is truly cloud based, it keep all my suppliers, customers, employees and subcontractors details in one place and tracks all reminders like contracts and certificates and suppliers insurances and training need. The quoting system is the best we have used and it produces great looking quotes very easily. Once you have secured a project costing a job from labour to materials and subcontractors is effortless. We use it for jobs from £75 to £5m and everyone in our business loves it. It give you complete visibility on profit and costs. We also use it to create all purchase orders, subcontract orders and everyone in the business does there time sheet on it, my payroll now takes 60 minutes as opposed most of the day. We have saved more than the cost of this software in admin costs alone, the pricing model is great as you can kick off for just £70 per month. We all invoice and raise progress applications on it and do all our debt collection. We also manage our vehicle fleet, plant and have clients who log in to give us work and also monitor their assets we maintain. It has a task feature which is average and we don't use it for project management as there are much better free online soltuions for Gantt charts etc. It is very powerful and so will seem daunting for smaller companies And technophobes, but in reality I taught my 10 year old to use it in 5 mins. I used Trimble before this. Cons Word processing could be slicker but there is an easy Work around. Rest of bugs they have resolved, it gets constant updates and upgrades. Review Source Response from Simpro Software May 2, 2018 Hi Carl, wow! Thank you so much for your detailed feedback. We¿re so happy to see just how much our business has helped you, and how satisfied you are with our service. With regards to your comments on Word processing, feel free to contact our support team on 0800 622 6376 if you require assistance, otherwise, please don¿t hesitate to head over to our Ideas Portal (which can be found at http://helpguide.simprogroup.com/Content/simPRO-Ideas-Portal-Guidelines.htm) to put your suggestions in about how we could improve! From, Team simPRO. Similar Products Featured