# Page 3 | Simpro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Simpro the right Billing and Invoicing solution for you? Explore 145 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10529/Simpro-Enterprise/reviews --- Simpro 4 (145) [View alternatives](https://www.capterra.com/p/10529/Simpro-Enterprise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Page 3 - Reviews of Simpro ## Showing most helpful reviews Showing 51-75 of 145 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GS Gerald S. President Facilities Services Used the software for: 6-12 months ### "SimPRO for commercial HVAC" May 20, 2020 3.0 Pros The software is relatively easy to use once you understand the workflow. Setting up the system for the first time was very easy. Customer support has been good. The quotes portion of this software is a breeze. Cons Over all this software to me has more pros than cons although some of the cons are very big in my line of work as a commercial HVAC Mechanical Contractor. The office, administration, scheduling , quoting and reports are very good though the tech work orders (ie job cards as SimPRO calls them) are probably the one of the largest pains we suffer with as a commercial HVAC Mechanical Service Company. The main problem is that Simpro will not allow you to create one Service Ticket to send to the customer that shows the techs write up of the worked performed, the techs on the job and the total hours. If two techs worked on a centrifugal chiller tear down for two weeks Simpro would generate a service write up with the same job number for each tech for each day. That’s two Simpro Service tickets a day for two weeks which totals 20 Service tickets that we have to send the customer just to show the total hours worked each day versus having one service ticket that the customer signs showing tech names and the total hours worked each day. We have talked to Simpro Support about this and there is nothing they can do or will do about this. On the accounting and estimating side of this software Simpro uses Margin percentage (Simpro calls it Gross Margin) and not Gross Margin dollars. From what I understand Simpro originated in Australia and they use mark up percentage where as in America we use Gross Margin so beware. Review Source Response from Simpro Software May 26, 2020 Hi Gerald, Thank you for your feedback. We're glad to hear that it has been easy for you to use simPRO for your business. In regards to your technical issues, our US-based Customer Success team is happy to work with you to provide a solution. Please reach out to customersuccess.us@simpro.co. Best, Team simPRO MH Matthew H. Major Accounts Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "first time user" February 17, 2022 5.0 My overall experience is positive, it's a big system that's capable of many more things than we use currently so that's good to know we still have more to learn and more to gain by learning more etc. Pros From the first day using simpro I found it easy to navigate and or find a solution/answer for what I was trying to achieve. I have now increased my knowledge of the system to the point that I am implementing new systems for the team here that have been using this for 4 years. Cons in jobs /invoicing & quotes, when doing a long list of parts the "add a part field" should be top and bottom or the cursor should automatically be back in the field. progress invoices are complicated but maybe i just need to do more training on them. Switched from [MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/) more value for money. Review Source Response from Simpro Software March 17, 2022 Hi there Matthew, thank you for your kind words. Hearing that we were able to provide a solution to what you were trying to achieve inspires our team to continually improve our software to support your business. We look forward to continue working with you; wishing you all the best! JK Jim K. VP Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Look for a better company" July 14, 2023 2.0 Sorry, but this company is out for money, not the customer. We went with them because they sounded good, but after four months, we needed help to get it online. They cram train in an all-day session, and the platform was built in Australia, so the vocabulary is quite different. We decided that it wasn't for us.And This is where it gets to be a problem you have to sign up for a year contract, and even if it does not work for you, you'll pay for that year. In other words, there is no guarantee if you are not happy with it, tough luck, you'll pay for it, and way.When it talks 6 to 9 months to get the platform up and working, that is a problem, and then you have a problem with their platform, and it will not work.Their response is you have a year contract. We don't care if you can't use it. You have a contract for a year.I can only say one thing don't go with these guys there in it to make their money any way they canThere are other companies out there. Just careful Pros There are none to talk about. Their just a lousy company Cons When it talks 6 to 9 months to get the platform up and working, that is a problem, and then you have a problem with their platform, and it is not going to work. Review Source NT Njela T. Managing Director Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Job management system " March 1, 2022 4.0 When you pay for training, they are great and very helpful. Pros We have used Simpro for over 4 years, and we never loose a job! No more paper work, loosing jobs and jobs to be invoiced. Everything is tracked. Our techs use the app and update all parts and labour straight away. It's saved us so much time Cons Intergration with Xero is getting better. Reason for choosing Simpro Comprehensive job management system. The only reason why I chose Simpro over job mate. Review Source Response from Simpro Software March 17, 2022 Hi there Njela, thank you so much for your insight! We are thrilled to hear that simPRO has saved your team time, and reduced paperwork. That is what we love to hear! It is feedback like this that inspires our team to constantly improve our software. We are looking forward to supporting your business growth! WH Will H. Installation Manager Security and Investigations Used the software for: 6-12 months ### "Simpro" June 7, 2023 4.0 Positive and controllable Pros Looks professional and has transformed our daily processes Cons Project Gant charts could be more flexible Review Source Response from Simpro Software June 18, 2023 Hi Will, Thank you for sharing your feedback on Simpro. We appreciate your positive review and are thrilled to hear that it has transformed your daily processes. Regarding your comment about project Gantt charts, we understand the importance of flexibility in visualizing and managing projects. We continuously strive to enhance our features and encourage you to share some more detail of what you would like to see improved with the Gantt charts feature on our Customer Ideas Portal! We're glad you made the switch to Simpro and we look forward to supporting your business's growth and success. FG Faye G. Operations Manager Construction Used the software for: 2+ years ### "Simpro feedback" March 7, 2022 4.0 Pros Simpro has excellent features to streamline processes like auto triggered notifications. These are helping our company take the step forward to compete with big players in helping us look professional. Cons The set up can be tricky. I have made numerous phone calls to your support line for them try investigate why something doesn't work as thought. There is lots of great people in the support team and they generally go out of their way to help resolve the issue. Review Source Response from Simpro Software March 17, 2022 Hi there Faye, thank you so much for this feedback. We understand the implementation process can be a lot of work for your business. Our training process is robust and can take a significant amount of time; however, it is essential for long term success with our software. We are looking forward to continue supporting your business! JH Jeanette H. Owner Construction Used the software for: 6-12 months ### "Good but takes time to get used to" February 28, 2022 4.0 Overall I'm pleased that we have moved to simPro although I'm frustrated at the time it's taking us to get to grips with it. Pros The quoting element is good but needs to be more customizable as our customers often change their minds. It would also be great if all the quotes in our existing software could have been imported but this isn't something that Simpro do. The mobile app is great as it allows me to keep a track of the team, allows the team to add pictures to the job and they can compete pre start audits. Cons It's HUGE and takes quite a while to get used to. It's also not the most intuitive software I've ever used. The help desk team is brilliant though. Review Source Response from Simpro Software March 17, 2022 Hi there Jeanette, thank you so much for your feedback! It is reviews like this that inspire us to constantly improve in any way that we can. Once again, we thank you for this insight and look forward to supporting your business growth. ND Nicola D. Office Manager Construction Used the software for: 2+ years ### "Right From the Beginning!" September 12, 2019 4.0 As I said above, we were one of the first Canadian users - and simPRO did not yet have it's US presence. They were so accommodating - they would come in to work early and catch us at the end of our days. Even with the time difference, they did everything in their power to make our implementation go smoothly. And immediately after we went live, they were attentive to our change requests. Pros simPRO Enterprise is functional! And improving all the time. It's quick to load and easy to navigate. Now, this may be because we were one of the first to use it in Canada, but the level of customer service and attention to the users requests throughout our set up and subsequent upgrades has been amazing. Cons I would say, it has a learning curve - but if your implementation team are on the ball - you'll be ok! Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) The online and therefore remote usability was a huge plus to our company.... QuickBooks Online just wasn't there yet. Review Source Response from Simpro Software September 13, 2019 Hello Nicola! Thanks for your review. We're so glad to hear that our Implementation Consultants were able to get your business up and running smoothly on simPRO. If you ever need additional help in simPRO, reach out to our Customer Support team or visit the simPRO Help Guide: https://helpguide.simprogroup.com. Best, Team simPRO DS Darren S. Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Need to listen to your users SimPro." February 17, 2022 3.0 Pros Good general features and relatively easy to setup and use. Cons They take soo long to implement user suggestions, they have a forum and voting system for ideas but then take no notice of this when the do their upgrades, come on SimPro start listening to your users... Review Source Response from Simpro Software March 17, 2022 Hi there Darren, thank you for your feedback and details regarding your experience with simPRO. With over 150,000 simPRO users, the Ideas Portal receives many suggestions every day. We can reassure you though that every idea submitted is reviewed by the simPRO team. Many factors go into prioritisation of development including how many users will benefit from the feature, and the knock on effects it may cause to others. simPRO has a development team dedicated solely to acting on these suggestions and in the last year alone, the team has been able to resolve over 120 ideas. Currently most of the "Top Ideas" on the ideas portal are in progress or committed to, and we look forward to sharing these features with the community soon. Please reach out to us with any further questions or concerns. Once again, we sincerely thank you for this feedback! JS John S. Sales and Marketing Manager Construction Used the software for: 2+ years ### "SimPro Suite is a CRM that Provides a Great Software and Excellent Supprt" September 30, 2019 5.0 All clients and leads are easily entered. The site locations are very important since we may deal with a Property Management firm, that has several sites. Each site a specific entity, ie., LLC or related corporate entity. Sites have different Property Managers, Building Supers and in many cases different Purchasing Managers and Account managers. Pros Our company, Tesco Fire Services, Inc., has been using SimPro for several years. As a sales and marketing manager, I used SimPro as a tool for leads, prospects and eventually clients. It worked fine for me. Implementation Consultant with SimPro visited our office a few weeks ago and introduced me to so much more SimPro has to offer. She showed me all I was missing and how to make SimPro more effective from a sales standpoint. Also, how SimPro enhances our quoting, service calls, billing, invoicing and most of all customer service. She is a first class professional. Her knowledge of SimPro is solid and her enthusiasm is infectious. She combines knowledge with humor. Especially for someone like me that is not a technological person to begin with. Thanks to her and team SimPro is making our lives easier, cost efficient and dependable. Cons I could lie and make something up, but that would be counterproductive. I like SimPro the way it is. Review Source VR Verified Reviewer Innovation ' Compliance Manager Used the software for: 2+ years ### "Fantastic, business has been able to grow with zero additional admin cost." January 11, 2018 5.0 Too many benefits to outline. it has helped us streamline our business and really push forward. I cant recommend simPRO enough. Now that more features are being developed it is getting stronger and stronger, Pros The system is user-friendly and very easy to navigate. They have a great support team that are always available. An open API has allowed us to link the system with other software like Xero, Ground Plan and especially Allsaved Mobile. Cons The schedule needs work. Review Source Response from Simpro Software May 2, 2018 Hi there, thank you for your kind words. We are glad to hear that our service is helping you to improve your business, and glad to hear that you are satisfied with our solutions! With regards to your suggestions for improvement, please do not hesitate to head over to our Ideas Portal (which can be found at http://helpguide.simprogroup.com/Content/simPRO-Ideas-Portal-Guidelines.htm) to lodge your suggestions! We really value our customer¿s ideas and contributions. From, Team simPRO Christian B. CEO Security and Investigations Used the software for: Less than 6 months ### "Good software for Service based Trades" October 8, 2019 4.0 I had used it briefly, then went another route due to some "must haves" I had with the mobile app. The mobile app has since come a long way and appears to have become much more usable for field techs. Pros With my employees being in the field and primarily using the mobile, it's nice to have a "mobile only" license for them. Other companies require everyone to have a full license which, in my opinion, is a waste since they won't use 10% of what that entails Cons Mandatory on-site setup and no ability to have a trial instance Alternatives considered [Claritysoft CRM](https://www.capterra.com/p/123868/Claritysoft-CRM/)[Zoho One](https://www.capterra.com/p/166175/Zoho-One/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Simpro SimPRO has offline capabilities with the app which is good since I am in the mountains and can't always get enough signal to clock in/out or get job information. Switched from [WorkflowMax](https://www.capterra.com/p/226306/WorkflowMax/) WorkflowMax and Xero bumped up their rates which brought the pricepoint into this tier Review Source Response from Simpro Software October 10, 2019 Hi Christian, thank you for your feedback. It's great to hear that your company is benefiting from simPRO's mobile capabilities! If you ever need help with any simPRO features, be sure to visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO JO Jonathan O. PMO Service Desk Coordinator Information Technology and Services Used the software for: Less than 6 months ### "SimPro Critical For our Business" February 17, 2022 5.0 Very good experience with simPro. Intuitive features Pros SimPro has a very clean and easy to use UI. There are loads of features you can use to integrate simPro into our business processes. Looking forward to using simPro as a tool for a lot more aspects of our business and processes Cons The custom reporting is a bit difficult and confusing. Review Source Response from Simpro Software March 17, 2022 Hi there Jonathan, thank you so much for your kind words and feedback! We are so happy to hear that you are looking forward to using simPRO in more aspects of your business. Please reach out to your local support team anytime you need assistance with the software; they are always happy to help. Thank you again! CU Carl U. Vice President, Sales & Marketing Consumer Electronics Used the software for: 2+ years ### "Growth, Development & " September 12, 2019 4.0 Bring CRM, quote management, inventory, service & billing has been a benefit that cannot be overstated! We've grown with the SimPro product & the team has been so receptive to our needs. Bringing customer service to the US has reduced the wait time & ability to address issues by 90% (not to mention the familiarity of speaking the same language)! Pros SimPro has helped our bottom line grow & grow & brings many departments into 1 platform! Cons Items like customer contacts & customer setup require multiple data entries. Quote forms needs higher level of editing to produce a pleasing, eye-catching aesthetic presentation form. Alternatives considered [BidMagic Proposal Software](https://www.capterra.com/p/92076/BidMagic-Proposal-Software/) Reason for choosing Simpro SimPro just offered a higher level of integration for all departments in our company Review Source Response from Simpro Software September 13, 2019 Hi Carl, thanks for taking the time to review simPRO! We appreciate your feedback. Feel free to submit your ideas in regards to custom Quotes to the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). Our dedicated product development team uses customer suggestions to regularly enhance simPRO features. Best, Team simPRO GW Graeme W. Managing Director Facilities Services Used the software for: 2+ years ### "Long term simPRO user" February 17, 2022 5.0 On the whole good Pros Job management and the system is relatively intuitive and easy to learn Cons System strong on job costing & management - could be improved to further support high volume recurring job service businesses Review Source Response from Simpro Software March 17, 2022 Hi there Greame, thank you for your kind review of simPRO! We are so honored to work with you and your business. It is stories like yours that inspire and motivate our team to consistently improve our software. We look forward to continuing to support your business growth! NS Nichole S. Business Manager Security and Investigations Used the software for: Less than 6 months ### "Worth every penny!" October 4, 2019 5.0 Our workflow is much more efficient and all users can easily see the information they need to do their jobs. The implementation/set-up was essential in getting us up and running quickly and without the frustrations that can come with learning anything new. Our Implementation Consultant has been fantastic! I have been in contact multiple times with the Help Desk/Software Support and they are great too! Pros Rather than a cookie cutter software, we were able to build simPRO specifically for OUR company's needs. It is saving us more time than I ever imagined! It is user friendly from both the administration and technician standpoint. My technicians are actually excited about using simPRO because it is straightforward and efficient. Cons It has taken time to get it up and running just the way we want it, but that would be the case with any software. Alternatives considered [Rev.io Billing](https://www.capterra.com/p/25471/Rev-io/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing Simpro It was important to have a cloud-based system and one that would grow with our company. Switched from [RazorSync](https://www.capterra.com/p/130989/RazorSync/) Our previous field management software was too cumbersome to retrieve information and was limited in its functioning. Review Source Response from Simpro Software October 10, 2019 Hi Nichole, thank you for taking the time to review simPRO! We're glad to hear that your technicians have had a positive experience with our software. If you ever need help with any simPRO features, be sure to visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO JB Jeannette B. Office Manager Facilities Services Used the software for: 1-2 years ### "Great to have everything in one place" March 4, 2022 5.0 I only do the invoicing and purchase orders Pros I do the invoicing and it works very well for me. Cons There are things I would like to be a bit easier. Switched from [BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/) They were disgustingly expensive and wanted a lot of money on top if we required anything to be added. The system was not the easiest to use either. We advise people to avoid them at all costs. Review Source Response from Simpro Software March 17, 2022 Hi there Jeannette, thank you so much for your feedback. We are constantly looking for new ways to improve, and this is the kind of insight that is so helpful to us. We are looking forward to continue supporting your business growth and success. Wishing you all the best! mS martin S. director Construction Used the software for: 6-12 months ### "Out of date, overly complicated, unituotive." September 13, 2022 2.0 It didnt start well as the original sales person made false claims about some of the features, to the point i refused to have any moe contact with them. and slightly blurred pricing on number of licenses will be charged at what point. also it turns out if you leave your data isnt your data. The one good thing was the person who took the training, just a shame it was such a poor software to train on. Pros getting rid of it. however to be fair the lovely person who took me through training was very good at training. Cons the entire user interface is exceptionally poorly designed. Navigating and making changes to anything was like working through outdated menu software from years gone by. if you forgot to press save you loose it. I raed the reviews before purchasing and it was a common theme that it was difficult to use but worth it in the end. Well maybe it is but there are many other options out there that dont make you go around the houses and walk over glass to get to ther side of the road. why go through that pain when other much more user friendly better set out and intuitive systems exist. Review Source SB Shane B. Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Good Job management software - poor mobile software" October 27, 2020 3.0 Pros The software is pretty excellent when it comes to creating, managing and invoicing jobs with day to day clients. Most aspects of the desktop software are quite easy to use and understand. The original setup is quite a task but once you have the system running it works well. It would be hard to loose a job like a papertrail could be lost. Cons The mobile platform is rubbish. Constant crashing and syncing errors. From a technician and management perspective the platform either doesnt record any of your information for the day because it failed to sync or it crashes and wont log you in on the day. Constantly resetting the apps database to login and sync my phone. Paper would be faster and more efficient some days. The worst part about this is the application on android has not had an update since april 2019. (18 Months) It also has an average rating of 1.6 stars with 368 approximate reviews. The company obviously cares very little about its field component. Review Source AM Andrew M. Project Manager Construction Used the software for: 1-2 years ### "Great solution!" October 10, 2019 5.0 Our experience has been great. We have been using it for about 6 months tho we have had it over a year. Still learning different things we need to do to get it set up. I wish it was easier to get going out of the gate. Pros Bid creation. It is great to be able to pull a part from our catalog and then have a time associated to it and not need to calculate it. Cons There are some ease of use issue complaints I have gotten from our team. But once you get a hang of it, it is great. Just a bit of a learning curve from what they are used to. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) To have job costing and inventory management capabilities Review Source Response from Simpro Software October 14, 2019 Hi Andrew, thanks for your feedback! We're glad to hear that you've had a positive experience with simPRO. If you ever run into any issues or need help with any simPRO features, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO CM Chris M. Business Solutions Manager Environmental Services Used the software for: Less than 6 months ### "Full, end-to-end management of the customer lifecyle" March 1, 2022 5.0 We are a large customer of simPRO and they have chosen to work in genuine partnership with us. Many of the ideas we have for improvements have not only been accepted but improved upon to deliver solutions that will further enhance their overall product offer. Pros The ability to mangage and develop the customer relationship from lead to invoicing and payment makes simPRO an obvious choice for any business that needs full visibility. The design of the software follows a logical flow so makes adoption easier. Cons Like many solutions of this type, they come from a reactive maintenance background with pre-planned maintenance a later add-on. simPRO has some capability around this but it is not fully featured as things stand. However, we are working with simPRO to deliver much needed functionality to properly deal with the scheduling and invoicing implications of PPM based contracts. Review Source Response from Simpro Software March 17, 2022 Hi there Chris, we cannot thank you enough for your kind words! We are honored to work with you and your business, and are inspired by success stories like yours. We look forward to continue supporting your business growth! MC Mark C. Managing Director Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Excellent product with good support" March 4, 2022 4.0 Helps are keep track all our enquiries, quotes and jobs all in one place. Pros Excellent at keeping track of costs on projects Cons Quote forms (templates) are a bit 'clunky' Switched from [Synergist](https://www.capterra.com/p/124869/Synergist/) Required more features Review Source Response from Simpro Software March 17, 2022 Hi there Mark, thank you so much for your kind review! We are so glad that simPRO has helped track costs for your projects. We are looking forward to continually supporting your business growth! DW Dean W. Director Construction Used the software for: I used a free trial ### "Terrible System " April 9, 2024 1.0 Very poor. We were told that the system does not work for everyone and do not feel they took any time trying to understand our business before signing us up and then charged us £5k to exit the contract. Pros Nothing. It did not work for our business and we had to pay £5k to exit the contract after a few calls and less than 1 day trying to implement it Cons Everything. It don't work without a purchase order system which could not work for our business, it was not customisable, it could not do a lot of things our business needed it to do and instead of speeding uor business upo it would have slowed us down and cost us more money employing more staff Review Source HM Hoss M. IT Project Manager Renewables & Environment Used the software for: 1-2 years ### "simPRO is good, but can be better!" February 17, 2022 4.0 Pros Workflow - There is a clear process. Keeps everyone on the same page. It provides a framework and process for submitting, reviewing, approving, assigning and tracking project requests. Security - It's highly secured as far as our experience. Cons Invoicing flexibility - We need a proper Integration capability. Custom fields - This is limited. Dynamic Emails - It's not easy to have access to custom fields in the emails. Review Source Response from Simpro Software March 17, 2022 Hi there Hoss, thank you for your feedback and details regarding your experience with simPRO. Your input is very important to us, and we appreciate the insight you have expressed. We prioritize ensuring the software fits your business model and functionality, and this feedback is incredibly helpful to us. Once again, we thank you for this information and look forward to continuing to support your business! AS Alana S. Service Coordinator Security and Investigations Used the software for: 6-12 months ### "Love it!" February 17, 2022 5.0 Excellent for logistical dispatch! Pros I adore the ease of job creation, scheduling and tracking! Cons I would love to be able to schedule a job right from the schedule. Reason for choosing Simpro I was not involved in this decision, it was chosen before my hire date. Review Source Similar Products Featured