--- title: "Page 4 | Simpro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 4 - Is Simpro the right Billing and Invoicing solution for you? Explore 151 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/10529/Simpro-Enterprise/reviews/?page=4" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Simpro 3.9 (151) [View alternatives](https://www.capterra.com/p/10529/Simpro-Enterprise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 4 - Reviews of Simpro ## Showing most helpful reviews Showing 76-100 of 151 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DW Dean W. Director Construction Used the software for: I used a free trial ### "Terrible System " April 9, 2024 1.0 Very poor. We were told that the system does not work for everyone and do not feel they took any time trying to understand our business before signing us up and then charged us £5k to exit the contract. Pros Nothing. It did not work for our business and we had to pay £5k to exit the contract after a few calls and less than 1 day trying to implement it Cons Everything. It don't work without a purchase order system which could not work for our business, it was not customisable, it could not do a lot of things our business needed it to do and instead of speeding uor business upo it would have slowed us down and cost us more money employing more staff Review Source BJ Bruce J. owner Security and Investigations Used the software for: Less than 6 months ### "decieved" January 19, 2022 3.0 Pros quoting software with the ability to transform to jobs Cons My very first question and reason for switching was to be able to do ACH and Credit card on recurring invoices. I was told we could all the way through the process but no one could tell me how. Finally I was told it was a problem on how it was set up on square's end. Finally I was able to get a live person at square that informed me the only way they can accept ACH is if the invoice is created in square NOT in sim PRO. I have spent countless hours and dollars being lied to! Review Source Response from Simpro Software March 17, 2022 Hi there Bruce, thank you for your feedback and details regarding your experience with simPRO. Your input is very important to us, and we appreciate the insight you have expressed. We are saddened to hear that you had a negative experience with our software's integration with Square. We prioritize ensuring the software fits your business model and functionality, and we sincerely apologize for the frustration that this caused. Once again, we apologize for any negative experience you have had, and we wish you all the best in your future endeavors. AS Alana S. Service Coordinator Security and Investigations Used the software for: 6-12 months ### "Love it!" February 17, 2022 5.0 Excellent for logistical dispatch! Pros I adore the ease of job creation, scheduling and tracking! Cons I would love to be able to schedule a job right from the schedule. Reason for choosing Simpro I was not involved in this decision, it was chosen before my hire date. Review Source JM Jaroth M. Student Computer Software Used the software for: 6-12 months ### "simPro to manage like a professional" April 30, 2022 5.0 I like it, it's a great software, but in some things it need to be better. Pros I really love and like the way that you can use the functions and the tools to manage your business in a great way, I like that the graphic interface it's professional and the way that you can order your business, it's absolutely good Cons I don't like that some functions and tools don't have the best use, or are obsolete, because there are some functions that comply with the the use of other function. Review Source Response from Simpro Software May 9, 2022 Hi there Jaroth, Thank you so much for this kind review! Your feedback is greatly appreciated and helps us to constantly improve. We look forward to continuing to support your business growth. Wishing you all the best! Shawn C. Service Manager Construction Used the software for: 1-2 years ### "Excellent Product!" September 19, 2019 5.0 Pros Ease of use, overall a great product. Good support, smooth implementation. Cons Like any product, the implementation was a huge task, but overall things went smoothly Review Source Response from Simpro Software September 20, 2019 Hi Shawn, thanks for your feedback! We're glad to hear that implementation went smoothly and that you've had an overall good experience with simPRO. If you ever need help with simPRO features, be sure to visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO JS Jarey S. President Telecommunications Used the software for: Less than 6 months ### "Streamlining our process" June 7, 2019 4.0 I can leave town and still keep an eye on jobs, billing and progress. I can approve jobs, make modifications by just logging in from anywhere. The time it takes to do a task of my staff and myself has been reduced tremendously. Finding a client file vs just looking it up in simPRO is huge time saver! Pros Saving of Staff time, less paperwork, easier to find info on clients quickly. Also the log of every event from who created a job, to notes from a phone call. Makes it easy to look at timeline. Cons Not being able to share attatchments within software from office to field level without going outside of software. Not being able to modify inventory on completed invoice. Trainers were great, but they were not familiar with my industry. Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing Simpro simPRO had dealers within my industry that I could relate to. The other alternative was more geared to the electrical and HVAC fields. Also simPRO was willing to come to my office and do a training. Review Source Response from Simpro Software June 20, 2019 Hi Jarey, thank you for taking the time to review simPRO! We're glad to hear that simPRO is helping you save time in your daily operations. If you need any additional help with attachments, invoicing, or other simPRO features, please refer to the simPRO helpdesk: https://helpdesk.simprogroup.com. NP Nicole P. Office Manager Machinery Used the software for: 1-2 years ### "So many uses" September 13, 2019 4.0 Pros I love being able to integrate all the processes, from my technicians time, to purchase orders, to inventory tracking, and customer asset management. Simpro offers a robust system, with more features than we will probably ever be able to use. Cons As our company has grown, we have had to add several users, causing what was a reasonable price to be quite expensive now. Technicians and sales app doesn't always cooperate especially in areas of poor cell service. Review Source Response from Simpro Software September 24, 2019 Hi Nicole! Thank you for your review! We're glad to hear that you have been able to integrate your processes with simPRO. In regards to issues with cell service, our updates to simPRO Mobile allow you to work offline and then sync your information once your connection is re-established. If you continue to have issues or if there is anything else we can assist with, please reach out to simPRO Customer Support via online chats or phone. Best, Team simPRO JS Justin S. CEO Used the software for: 6-12 months ### "Great experience overall! Amazing staff, especially training and support team!" March 15, 2018 5.0 Pros Unlike a lot of other job management software we looked at, simPRO offers in-person training and live US support. The software itself is robust and offers plenty of functionality for our painting business, but it really comes down to the training and continued support. We looked at some cheaper options, and although training was an additional expense, it was worth every penny. Without the training, we would have been lost and unable to use the software. The trainers are great and keep training light and are knowledgeable business consultants. Highly recommend!!! Cons The user interface and dashboard are a bit dated, but I know the development team is working on updating in the future. Other than that, no complaints! SimPRO runs our whole painting business operations and workflows. Review Source Response from Simpro Software April 19, 2018 Hi Justin, thank you for your review. We¿re always happy to see businesses take advantage of our training and support, and even happier when it leaves them feeling confident and satisfied. If you¿ve got any suggestions for further development and improvement of our product, please don¿t hesitate to head over to our Ideas Portal (which can be found at: http://helpguide.simprogroup.com/Content/Welcome.htm). As always, we appreciate the feedback! From, Team simPRO DS Dan S. Owner Retail Used the software for: Less than 6 months ### "Excellent software to run our business!" September 6, 2019 5.0 This is a great software that we will be using for a long time! Pros Customer support is always available when we need them and extremely easy to work with. SimPro software has extensive features to grow with our business. It is an all-in-one solution for us and eliminated the need for complex integrations. Cons Setup took some time and implementing required a lot of tweaks to the setup. But, with the amount of features we are utilizing it was to be expected. It also really helped to have a Simpro implementation specialist onsite during the process. Much better than trying to do it remotely like we have with previous software. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Simpro Cost and pre-configured features Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Did not track inventory and software was slow Review Source Response from Simpro Software September 13, 2019 Hello Dan! Thank you for your feedback! It's great to hear that both our Customer Support and our software features have been helpful for your business. If you ever need additional guidance in simPRO, be sure to visit the simPRO Help Guide: https://helpguide.simprogroup.com SP Sam P. Special Projects Construction Used the software for: 6-12 months ### "Waste of Time and Money" May 18, 2020 1.0 Its a pump and dump. You have a sales guy on the front side who does a discovery session that involves overselling the project and trying to force your needs into their fit for purpose model. Not listening not proving the softwares capability. Pros What it was sold as being able to do, the local support with redundancy into other regions. Cons Nothing turned out to be true, local support hang up on you, phones go dead, system doesn't live up to the hype. We are seriously considering going to spreadsheets after dealing with this company. Reason for choosing Simpro We were assured it was fit for purpose. It is rubbish. Switched from [AroFlo](https://www.capterra.com/p/166811/AroFlo/) Aroflo was insanely data entry intensive requiring tons of double entry and no local support when issues arise. Review Source Response from Simpro Software May 22, 2020 Hi Sam, Thank you for your feedback. Our simPRO team will be in contact to discuss further. Best, Team simPRO bL brendan L. It Engineer Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Constantly improving, but still needs some extra features" June 3, 2024 4.0 Pros Overall it is easy to use and the customer support is fast and helpful. Cons I would like to see more customisation in permissions for viewing and changing data. Review Source Serge Isidore K. Gestion clientèle Wholesale Used the software for: Less than 6 months ### "Logiciel de facturation et des interventions" June 28, 2023 4.0 Dans l'ensemble , Simpro apporte sa simplicité d'utilisation , l'amélioration des flux de trésorerie et le reporting et dotée d'une vague de fonctionnalité, d'assurance rapides et professionnels aux entreprises . Je le recommande Pros Simpro est un logiciel qui développe une vague des solutions pour aider les entreprises. Trop d'avantage et permet de relier d'autres logiciels pour apporter plus aux entreprises Cons Simpro , un logiciel très intéressant apportant une énorme qualification dans la gestion des interventions et en aidant également les entreprises à fournir de meilleurs expérience aux clients Review Source Response from Simpro Software July 3, 2023 Hi Serge, Thank you for your valuable feedback on Simpro. We're delighted to hear that Simpro has provided you with a user-friendly experience, improved cash flow, and robust reporting capabilities. Our goal is to empower businesses like yours by delivering efficiency and professionalism. We're also thrilled that our wide range of integrations has enhanced your experience with Simpro. In addition, we offer an open API that allows you to customize and extend the software's functionality to meet your specific needs. Feel free to explore additional connections through our open API if you ever require further customization. We sincerely appreciate your support, and we're fully committed to continuously enhancing our software to exceed your expectations. If you have any additional suggestions or need assistance, please don't hesitate to reach out to our dedicated support team. Best regards, VR Verified Reviewer Installed Systems Sales Support & Account Manager Construction Used the software for: 6-12 months ### "Simpro" May 21, 2020 5.0 Overall we love it. it's made our processes tighter and financials much clearer Pros I like the fact that it is specifically made for the Australian and New Zealand construction industry. It uses our language and follows our legislation. It's very rigid and processed in the way it does things which ensures things are done properly. Cons Overall it's very good, but you have to do it their way which involves a bit of change management for the team. Review Source Response from Simpro Software May 22, 2020 Thanks for your review! We're happy to hear that simPRO has been able to improve your business processes. Best, Team simPRO VR Verified Reviewer Client Services Lead- EMEA Marketing and Advertising Used the software for: I used a free trial ### "Simpro- Simply the best tool to have for all the answers " September 12, 2024 4.0 Overall a good tool to keep all the information in one place. Pros Easy to use and integrate other tools like Tango, Calendar etc. Tutorials are self explanatory and quick set up. Safe longin enabled via Okta. Free trial period is good to evaluate the tool. Cons Customization is not very well established. Also it needs some automation. Review Source AG Anthony G. Projects Used the software for: 2+ years ### "Simpro is basic and clunky" July 10, 2018 2.0 Pros It works for very basic things, and if you are a very basic user or currently incredibly disorganised it might be able to help you. Cons It is very clunky. The basics do not work well, and they keep adding functionality that seem unneeded and frankly odd. It will leave you disappointed at the core inflexibility. Even with a huge amount of feedback to this effect, meaningful improvements are never made. Get used to using workarounds. Review Source Response from Simpro Software October 30, 2018 Hello Anthony! Thanks for your review, we¿re really glad to hear you¿re liking our solutions. If you do have any questions or concerns at any point, please do not hesitate to contact your national simPRO Customer Success team, or head to our helpguide which is designed to answer any and all simPRO questions. It can be found at: http://helpdesk.simprogroup.com/. From, Team simPRO JK Jamie K. Office Manager Security and Investigations Used the software for: 1-2 years ### "Alliant Security" September 6, 2019 3.0 It has been a challenge to learn but mostly because our company does not provide the right training Pros The customer support is amazing. I learned the program form them guiding me through everything Cons Not the easiest program to learn it also is missing some features the would come in handy. Reason for choosing Simpro Previous office manager decision Review Source Response from Simpro Software September 13, 2019 Hi Jamie, thank you for taking the time to review simPRO. We're glad to hear that you've been able to benefit from our Customer Support team! In terms of additional features, if there is anything you would like to see in simPRO, be sure to share your thoughts in the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). We take suggestions seriously, and we have a dedicated product development team monitoring and using these ideas to enhance our software. Best, Team simPRO JM Jessica M. Operations Telecommunications Used the software for: 6-12 months ### "Home Automation Use" July 20, 2020 5.0 Setup and onsite training was a HUGE help. Pros With all our leads, projects and service needs we were able to tie every type of job into one system for accurate billing. Cons Reporting seems to be lacking in areas where we'd like to see the data gathered from field technicians into material report. Alternatives considered [AlarmBiller](https://www.capterra.com/p/234357/AlarmBiller/)[D-Tools System Integrator (SI)](https://www.capterra.com/p/152733/System-Integrator-SI-2016/)[mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/)[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) Reason for choosing Simpro Onsite training, plus a platform that never needs to be upgraded. All the new features and additions come online to each user without additional charge. Review Source Response from Simpro Software July 21, 2020 Hi Jessica, thank you for your positive feedback! If you ever need additional assistance, visit the simPRO Helpdesk (helpdesk.simprogroup.com) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO SB Steve B. Director Security and Investigations Used the software for: 6-12 months ### "Good software but very unflexible " March 13, 2019 4.0 Initial sales presentation was very good, .... the training was in depth and again good. But once we had finished the training and trying to set up the system ourselves the software is far far too complex and producing the results we want seems impossible. We genuinely feel we have been sold the software and left with it. Would i recommend this product absolutely not. Advice to any potential new customers, see exactly what you want the software to do and how it will work/look. Don't take the salesmans word it will do it. Trust me, it probably won't Pros The software has the potential to be very good but .... Cons ... the forms are utterly inflexible and customer support is absolutely terrible. Communication from my so called account manager is non existent even though i have spoken to him and he knows we are having issues. I really am utterly disappointing in this product and the company. We have invested thousands of pounds and countless hours trying to set up the system, as they promise so much, but in reality they have delivered very little, and certainly for us, an unusable system. Even after we told SimPro we are considering cancelling our monthly contract we still didn't hear from our account manager or anyone else. Is this what they call customer care ?? .... or maybe its customer don't care. Review Source EF Emily F. Accounts Security and Investigations Used the software for: 2+ years ### "a nice software" March 9, 2022 4.0 Easy to understand with Job and invoicing. data transferring to xero is quick. most of functions are user friendly. Pros Simpro is easy to use and link with Xero. Cons Stock control and reports need more details for supporting internal control. Review Source JP Jody P. Controller Retail Used the software for: 2+ years ### "Simpro" July 22, 2020 5.0 Pros Simpro is a powerful platform and integrates very well with other financial software that we use. It allows for all departments in our company to work seamlessly together. Cons In the accounting function, certain credits and refunds push over improperly. Review Source Response from Simpro Software July 23, 2020 Hi Jody, thanks for your review! We're glad to hear that simPRO is helping your departments work well together. If you need additional assistance with the accounting integration, please visit the simPRO Helpdesk (helpdesk.simprogroup.com) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO MS Michael S. Construction Manager Construction Used the software for: 2+ years ### "Great productivity tool for dispatch and tracking" October 22, 2018 5.0 Pros Our company was growing and we began looking for software to track and manage our field technicians. We tried out many different softwares on the market. As soon as we tried SimPro we knew it was the software for us. We've been using this software since 2015 and it has streamlined our scheduling, dispatch, and invoicing. Additionally, it allows live tracking of technicians. After technician completes the job, there is no paperwork to deal with and all the information is synced to our office immediately. Cons While SimPro has a great staff and video tutorials that will help train you, it is a robust software and has many features that will take some time to learn. Review Source CB Cheryl B. VP Security and Investigations Used the software for: 2+ years ### "We even help sell simPro" July 21, 2020 5.0 Excellent Pros simPro is start to finish. Sales/project jobs and service jobs/technician types in notes remotely, clocks and and out, straight to billing and managing an A/R. Cons Some of the reports are not well explained or thought out. Review Source Response from Simpro Software July 22, 2020 Hi Cheryl, thanks for your review! We're glad to hear that simPRO is helping you in so many areas of your operations. If you have any questions about the reporting features, please visit the simPRO Helpdesk (helpdesk.simprogroup.com) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO FB Frank B. CEO Security and Investigations Used the software for: 2+ years ### "simPRO makes money" September 6, 2019 5.0 Great team and great support Pros My profit margins have significantly increased since implementation. The software is easy to use, intuitive and provides a universal platform for all employees to work from. Cons There is nothing I am not satisfied with Review Source LM Lori M. President Public Safety Used the software for: Less than 6 months ### "Best overall Service/Project Software on the Market" January 4, 2019 5.0 It has saved us money overall by bringing all employees into the same software program eliminating unnecessary phone calls and conversations internally to determine job status, order status, etc. Customer service is amazing from the training, hand holding during implementation and customer support after the sale. simPRO believes in relationships with their clients. They don't sell you then disappear. Pros simPRO allowed us to bring all of our employees together into one software package from lead to quote to job management to invoicing and receiving payments. It even tracks field personnel time. This allowed us to cancel several other software programs that we were using and got everybody on the same page saving time which saves money. Cons It takes some time to learn all the nuances of the program to become fluent in "simPROese". Review Source Response from Simpro Software January 10, 2019 Hi there Lori. Great to hear feedback from you, and to hear that you, and your business, are happy with the service that we provide. As always, if you require ongoing support with simPRO¿s solutions, we encourage you to contact your local Support Team to voice your feedback so we can assist. For our contact details, follow this link and scroll to the bottom of the page for our contact information across the globe: http://helpguide.simprogroup.com/Content/Welcome.htm From Team simPRO rC richard C. Director, CA Used the software for: 1-2 years ### "Transformational. Easily the most impressive application I've come across in recent years. " January 11, 2018 5.0 I am actively recommending simPro across my newtork of trusted partners. Pros The coherent integration of capabilities ' functionality across the full E2E process, from: initial customer contact; through estimating; execution (delivery); invoicing; seamless integration with Xero. Optimises workflow ' scheduling; reduces cost; reduces risk (audit trail; H'S); removes paper; removes duplication; increases transparency across the business; improves return on all assets ' resources (inventory; vehicles; skilled technicians). Love that it enables a large 'estate' of technical (installed) assets / equipment (v high value) to be managed, and scheduled for an ongoing programme of maintenance - is a huge value add for a technical service contractor to be able to offer this to an 'end-customer', who often has no means of effectively managing own asset register / 'estate'. Powerful MI to model, refine ' improve profitability job by job; by line of business. Review Source Response from Simpro Software May 2, 2018 Hi there Richard, thank you so much for the kind feedback. It is great to hear that we are providing you with a service that is beneficial to your business and your staff! It¿s also great to hear that you are referring our service to your network. From, Team simPRO Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.