# Page 4 | Simpro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Simpro the right Billing and Invoicing solution for you? Explore 145 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10529/Simpro-Enterprise/reviews --- Simpro 4 (145) [View alternatives](https://www.capterra.com/p/10529/Simpro-Enterprise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Page 4 - Reviews of Simpro ## Showing most helpful reviews Showing 76-100 of 145 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ED Elizabeth D. Office Administration Consumer Services Used the software for: 6-12 months ### "Great Customer Service" July 21, 2020 5.0 From the beginning everyone I have worked with has been incredible. If they don't have an answer for you right at the moment they will always go back to the drawing board and figure a solution out for you. They are customer focused and truly do whatever they can to make your company run smoothly. Pros Their customer service is awesome. There are so many different ways to get in touch with someone and they're quick to respond. Cons There are some aspects of it that make a little difficult for pool companies to operate from, but just makes you think outside of the box and change your business structure. Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing Simpro Less expensive, more customization available Review Source Response from Simpro Software July 22, 2020 Hi Elizabeth, thank you for taking the time to review simPRO! We're happy to hear that you've had such a positive experience with our Customer Support team. Best, Team simPRO Shawn C. Service Manager Construction Used the software for: 1-2 years ### "Excellent Product!" September 19, 2019 5.0 Pros Ease of use, overall a great product. Good support, smooth implementation. Cons Like any product, the implementation was a huge task, but overall things went smoothly Review Source Response from Simpro Software September 20, 2019 Hi Shawn, thanks for your feedback! We're glad to hear that implementation went smoothly and that you've had an overall good experience with simPRO. If you ever need help with simPRO features, be sure to visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO JS Jarey S. President Telecommunications Used the software for: Less than 6 months ### "Streamlining our process" June 7, 2019 4.0 I can leave town and still keep an eye on jobs, billing and progress. I can approve jobs, make modifications by just logging in from anywhere. The time it takes to do a task of my staff and myself has been reduced tremendously. Finding a client file vs just looking it up in simPRO is huge time saver! Pros Saving of Staff time, less paperwork, easier to find info on clients quickly. Also the log of every event from who created a job, to notes from a phone call. Makes it easy to look at timeline. Cons Not being able to share attatchments within software from office to field level without going outside of software. Not being able to modify inventory on completed invoice. Trainers were great, but they were not familiar with my industry. Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing Simpro simPRO had dealers within my industry that I could relate to. The other alternative was more geared to the electrical and HVAC fields. Also simPRO was willing to come to my office and do a training. Review Source Response from Simpro Software June 20, 2019 Hi Jarey, thank you for taking the time to review simPRO! We're glad to hear that simPRO is helping you save time in your daily operations. If you need any additional help with attachments, invoicing, or other simPRO features, please refer to the simPRO helpdesk: https://helpdesk.simprogroup.com. JS Justin S. CEO Used the software for: 6-12 months ### "Great experience overall! Amazing staff, especially training and support team!" March 15, 2018 5.0 Pros Unlike a lot of other job management software we looked at, simPRO offers in-person training and live US support. The software itself is robust and offers plenty of functionality for our painting business, but it really comes down to the training and continued support. We looked at some cheaper options, and although training was an additional expense, it was worth every penny. Without the training, we would have been lost and unable to use the software. The trainers are great and keep training light and are knowledgeable business consultants. Highly recommend!!! Cons The user interface and dashboard are a bit dated, but I know the development team is working on updating in the future. Other than that, no complaints! SimPRO runs our whole painting business operations and workflows. Review Source Response from Simpro Software April 19, 2018 Hi Justin, thank you for your review. We¿re always happy to see businesses take advantage of our training and support, and even happier when it leaves them feeling confident and satisfied. If you¿ve got any suggestions for further development and improvement of our product, please don¿t hesitate to head over to our Ideas Portal (which can be found at: http://helpguide.simprogroup.com/Content/Welcome.htm). As always, we appreciate the feedback! From, Team simPRO DS Dan S. Owner Retail Used the software for: Less than 6 months ### "Excellent software to run our business!" September 6, 2019 5.0 This is a great software that we will be using for a long time! Pros Customer support is always available when we need them and extremely easy to work with. SimPro software has extensive features to grow with our business. It is an all-in-one solution for us and eliminated the need for complex integrations. Cons Setup took some time and implementing required a lot of tweaks to the setup. But, with the amount of features we are utilizing it was to be expected. It also really helped to have a Simpro implementation specialist onsite during the process. Much better than trying to do it remotely like we have with previous software. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Simpro Cost and pre-configured features Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Did not track inventory and software was slow Review Source Response from Simpro Software September 13, 2019 Hello Dan! Thank you for your feedback! It's great to hear that both our Customer Support and our software features have been helpful for your business. If you ever need additional guidance in simPRO, be sure to visit the simPRO Help Guide: https://helpguide.simprogroup.com SP Sam P. Special Projects Construction Used the software for: 6-12 months ### "Waste of Time and Money" May 18, 2020 1.0 Its a pump and dump. You have a sales guy on the front side who does a discovery session that involves overselling the project and trying to force your needs into their fit for purpose model. Not listening not proving the softwares capability. Pros What it was sold as being able to do, the local support with redundancy into other regions. Cons Nothing turned out to be true, local support hang up on you, phones go dead, system doesn't live up to the hype. We are seriously considering going to spreadsheets after dealing with this company. Reason for choosing Simpro We were assured it was fit for purpose. It is rubbish. Switched from [AroFlo](https://www.capterra.com/p/166811/AroFlo/) Aroflo was insanely data entry intensive requiring tons of double entry and no local support when issues arise. Review Source Response from Simpro Software May 22, 2020 Hi Sam, Thank you for your feedback. Our simPRO team will be in contact to discuss further. Best, Team simPRO Serge Isidore K. Gestion clientèle Wholesale Used the software for: Less than 6 months ### "Logiciel de facturation et des interventions" June 28, 2023 4.0 Dans l'ensemble , Simpro apporte sa simplicité d'utilisation , l'amélioration des flux de trésorerie et le reporting et dotée d'une vague de fonctionnalité, d'assurance rapides et professionnels aux entreprises . Je le recommande Pros Simpro est un logiciel qui développe une vague des solutions pour aider les entreprises. Trop d'avantage et permet de relier d'autres logiciels pour apporter plus aux entreprises Cons Simpro , un logiciel très intéressant apportant une énorme qualification dans la gestion des interventions et en aidant également les entreprises à fournir de meilleurs expérience aux clients Review Source Response from Simpro Software July 3, 2023 Hi Serge, Thank you for your valuable feedback on Simpro. We're delighted to hear that Simpro has provided you with a user-friendly experience, improved cash flow, and robust reporting capabilities. Our goal is to empower businesses like yours by delivering efficiency and professionalism. We're also thrilled that our wide range of integrations has enhanced your experience with Simpro. In addition, we offer an open API that allows you to customize and extend the software's functionality to meet your specific needs. Feel free to explore additional connections through our open API if you ever require further customization. We sincerely appreciate your support, and we're fully committed to continuously enhancing our software to exceed your expectations. If you have any additional suggestions or need assistance, please don't hesitate to reach out to our dedicated support team. Best regards, VR Verified Reviewer Installed Systems Sales Support & Account Manager Construction Used the software for: 6-12 months ### "Simpro" May 21, 2020 5.0 Overall we love it. it's made our processes tighter and financials much clearer Pros I like the fact that it is specifically made for the Australian and New Zealand construction industry. It uses our language and follows our legislation. It's very rigid and processed in the way it does things which ensures things are done properly. Cons Overall it's very good, but you have to do it their way which involves a bit of change management for the team. Review Source Response from Simpro Software May 22, 2020 Thanks for your review! We're happy to hear that simPRO has been able to improve your business processes. Best, Team simPRO AG Anthony G. Projects Used the software for: 2+ years ### "Simpro is basic and clunky" July 10, 2018 2.0 Pros It works for very basic things, and if you are a very basic user or currently incredibly disorganised it might be able to help you. Cons It is very clunky. The basics do not work well, and they keep adding functionality that seem unneeded and frankly odd. It will leave you disappointed at the core inflexibility. Even with a huge amount of feedback to this effect, meaningful improvements are never made. Get used to using workarounds. Review Source Response from Simpro Software October 30, 2018 Hello Anthony! Thanks for your review, we¿re really glad to hear you¿re liking our solutions. If you do have any questions or concerns at any point, please do not hesitate to contact your national simPRO Customer Success team, or head to our helpguide which is designed to answer any and all simPRO questions. It can be found at: http://helpdesk.simprogroup.com/. From, Team simPRO JK Jamie K. Office Manager Security and Investigations Used the software for: 1-2 years ### "Alliant Security" September 6, 2019 3.0 It has been a challenge to learn but mostly because our company does not provide the right training Pros The customer support is amazing. I learned the program form them guiding me through everything Cons Not the easiest program to learn it also is missing some features the would come in handy. Reason for choosing Simpro Previous office manager decision Review Source Response from Simpro Software September 13, 2019 Hi Jamie, thank you for taking the time to review simPRO. We're glad to hear that you've been able to benefit from our Customer Support team! In terms of additional features, if there is anything you would like to see in simPRO, be sure to share your thoughts in the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). We take suggestions seriously, and we have a dedicated product development team monitoring and using these ideas to enhance our software. Best, Team simPRO JM Jessica M. Operations Telecommunications Used the software for: 6-12 months ### "Home Automation Use" July 20, 2020 5.0 Setup and onsite training was a HUGE help. Pros With all our leads, projects and service needs we were able to tie every type of job into one system for accurate billing. Cons Reporting seems to be lacking in areas where we'd like to see the data gathered from field technicians into material report. Alternatives considered [AlarmBiller](https://www.capterra.com/p/234357/AlarmBiller/)[D-Tools System Integrator (SI)](https://www.capterra.com/p/152733/System-Integrator-SI-2016/)[mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/)[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) Reason for choosing Simpro Onsite training, plus a platform that never needs to be upgraded. All the new features and additions come online to each user without additional charge. Review Source Response from Simpro Software July 21, 2020 Hi Jessica, thank you for your positive feedback! If you ever need additional assistance, visit the simPRO Helpdesk (helpdesk.simprogroup.com) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO SB Steve B. Director Security and Investigations Used the software for: 6-12 months ### "Good software but very unflexible " March 13, 2019 4.0 Initial sales presentation was very good, .... the training was in depth and again good. But once we had finished the training and trying to set up the system ourselves the software is far far too complex and producing the results we want seems impossible. We genuinely feel we have been sold the software and left with it. Would i recommend this product absolutely not. Advice to any potential new customers, see exactly what you want the software to do and how it will work/look. Don't take the salesmans word it will do it. Trust me, it probably won't Pros The software has the potential to be very good but .... Cons ... the forms are utterly inflexible and customer support is absolutely terrible. Communication from my so called account manager is non existent even though i have spoken to him and he knows we are having issues. I really am utterly disappointing in this product and the company. We have invested thousands of pounds and countless hours trying to set up the system, as they promise so much, but in reality they have delivered very little, and certainly for us, an unusable system. Even after we told SimPro we are considering cancelling our monthly contract we still didn't hear from our account manager or anyone else. Is this what they call customer care ?? .... or maybe its customer don't care. Review Source EF Emily F. Accounts Security and Investigations Used the software for: 2+ years ### "a nice software" March 9, 2022 4.0 Easy to understand with Job and invoicing. data transferring to xero is quick. most of functions are user friendly. Pros Simpro is easy to use and link with Xero. Cons Stock control and reports need more details for supporting internal control. Review Source JP Jody P. Controller Retail Used the software for: 2+ years ### "Simpro" July 22, 2020 5.0 Pros Simpro is a powerful platform and integrates very well with other financial software that we use. It allows for all departments in our company to work seamlessly together. Cons In the accounting function, certain credits and refunds push over improperly. Review Source Response from Simpro Software July 23, 2020 Hi Jody, thanks for your review! We're glad to hear that simPRO is helping your departments work well together. If you need additional assistance with the accounting integration, please visit the simPRO Helpdesk (helpdesk.simprogroup.com) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO MS Michael S. Construction Manager Construction Used the software for: 2+ years ### "Great productivity tool for dispatch and tracking" October 22, 2018 5.0 Pros Our company was growing and we began looking for software to track and manage our field technicians. We tried out many different softwares on the market. As soon as we tried SimPro we knew it was the software for us. We've been using this software since 2015 and it has streamlined our scheduling, dispatch, and invoicing. Additionally, it allows live tracking of technicians. After technician completes the job, there is no paperwork to deal with and all the information is synced to our office immediately. Cons While SimPro has a great staff and video tutorials that will help train you, it is a robust software and has many features that will take some time to learn. Review Source CB Cheryl B. VP Security and Investigations Used the software for: 2+ years ### "We even help sell simPro" July 21, 2020 5.0 Excellent Pros simPro is start to finish. Sales/project jobs and service jobs/technician types in notes remotely, clocks and and out, straight to billing and managing an A/R. Cons Some of the reports are not well explained or thought out. Review Source Response from Simpro Software July 22, 2020 Hi Cheryl, thanks for your review! We're glad to hear that simPRO is helping you in so many areas of your operations. If you have any questions about the reporting features, please visit the simPRO Helpdesk (helpdesk.simprogroup.com) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO FB Frank B. CEO Security and Investigations Used the software for: 2+ years ### "simPRO makes money" September 6, 2019 5.0 Great team and great support Pros My profit margins have significantly increased since implementation. The software is easy to use, intuitive and provides a universal platform for all employees to work from. Cons There is nothing I am not satisfied with Review Source LM Lori M. President Public Safety Used the software for: Less than 6 months ### "Best overall Service/Project Software on the Market" January 4, 2019 5.0 It has saved us money overall by bringing all employees into the same software program eliminating unnecessary phone calls and conversations internally to determine job status, order status, etc. Customer service is amazing from the training, hand holding during implementation and customer support after the sale. simPRO believes in relationships with their clients. They don't sell you then disappear. Pros simPRO allowed us to bring all of our employees together into one software package from lead to quote to job management to invoicing and receiving payments. It even tracks field personnel time. This allowed us to cancel several other software programs that we were using and got everybody on the same page saving time which saves money. Cons It takes some time to learn all the nuances of the program to become fluent in "simPROese". Review Source Response from Simpro Software January 10, 2019 Hi there Lori. Great to hear feedback from you, and to hear that you, and your business, are happy with the service that we provide. As always, if you require ongoing support with simPRO¿s solutions, we encourage you to contact your local Support Team to voice your feedback so we can assist. For our contact details, follow this link and scroll to the bottom of the page for our contact information across the globe: http://helpguide.simprogroup.com/Content/Welcome.htm From Team simPRO rC richard C. Director, CA Used the software for: 1-2 years ### "Transformational. Easily the most impressive application I've come across in recent years. " January 11, 2018 5.0 I am actively recommending simPro across my newtork of trusted partners. Pros The coherent integration of capabilities ' functionality across the full E2E process, from: initial customer contact; through estimating; execution (delivery); invoicing; seamless integration with Xero. Optimises workflow ' scheduling; reduces cost; reduces risk (audit trail; H'S); removes paper; removes duplication; increases transparency across the business; improves return on all assets ' resources (inventory; vehicles; skilled technicians). Love that it enables a large 'estate' of technical (installed) assets / equipment (v high value) to be managed, and scheduled for an ongoing programme of maintenance - is a huge value add for a technical service contractor to be able to offer this to an 'end-customer', who often has no means of effectively managing own asset register / 'estate'. Powerful MI to model, refine ' improve profitability job by job; by line of business. Review Source Response from Simpro Software May 2, 2018 Hi there Richard, thank you so much for the kind feedback. It is great to hear that we are providing you with a service that is beneficial to your business and your staff! It¿s also great to hear that you are referring our service to your network. From, Team simPRO JO Jennifer O. Accounting Manager Facilities Services Used the software for: 1-2 years ### "Streamlined" July 9, 2020 4.0 Overall it has made everything we do and record-keeping so much more efficient. Pros Our process have been so streamlined since we started using Simpro. It makes having checks and balances so much easier and communicating with our customers. Cons You have to be on top of making sure every single setting is correctly set and we have had issues organizing the contacts. Reason for choosing Simpro NA Review Source Response from Simpro Software July 10, 2020 Hi Jennifer, thanks for your review! We're happy to hear that simPRO has made it easy to communicate with your customers. If you need any technical assistance, visit the simPRO Helpdesk (helpdesk.simprogroup.com) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO MR Meridyth R. Installation Manager Renewables & Environment Used the software for: 1-2 years ### "Great Software & Great Price" July 10, 2020 5.0 Our experience has been great so far. A few hiccups with our accounting department & Quickbooks. But, for the service & installation departments it has really helped with efficiency in getting the work done, invoiced & collected. Pros I like that all of the information about each job is consolidated in one place & easy to understand. Cons There is nothing that I really don't like or am unhappy with. And the software is always improving! Reason for choosing Simpro It seemed like the best fit for our industry/business. Review Source Response from Simpro Software July 13, 2020 Hi Meridyth, thank you for taking the time to review simPRO! We're happy to hear that you've had a positive experience with our software! Best, Team simPRO JR Jaron R. Safety Officer Used the software for: 1-2 years ### "SimPro has greatly improved our invoicing and estimating capabilities. " April 5, 2018 5.0 Pros If there is one thing, to say, I like most about SimPro, it would have to be the ability to quote, create a scheduled job, and invoice that Job all in a matter of minutes compared to hand typing everything over and over again, or losing track of time. It's just simple. Cons There are minor things about SimPro that could use work, but overall there is nothing I can say I like least about the software. Review Source Response from Simpro Software October 21, 2018 Hello Jaron, we¿re glad to hear our product has helped you to speed up your general admin time! We noticed that you referenced a few minor opportunities for improvement; any ideas or suggestions that you have are more than welcome to be contributed through our Ideas Portal (http://helpguide.simprogroup.com/Content/simPRO-Ideas-Portal-Guidelines.htm). We invite you to head on over there when you can and input some of your advice. LD Lesley D. Director of Business Development Security and Investigations Used the software for: 1-2 years ### "simPRO review" September 12, 2019 4.0 Pros Layout is easy to use. Able to customize invoices, etc. Tracks inventory. Cons Purchased the software and then almost immediately needed to upgrade to get the features we'd like. Alternatives considered [Rev.io Billing](https://www.capterra.com/p/25471/Rev-io/) Review Source Response from Simpro Software September 13, 2019 Hello Lesley, thank you for your feedback! If you ever need additional assistance, reach out to our Customer Support team or visit the simPRO Help Guide: https://helpguide.simprogroup.com. Best, Team simPRO SP Sergi P. CEO Used the software for: 2+ years ### "Best project/working orders software" March 2, 2018 5.0 Pros SimPRO takes care of everything on the day to day of any project-oriented or and working order/repairs cycle. Cons Not super easy to use but they have a good training team. There are a lot of functionality that you will need to know. A good training process is a must. Review Source Response from Simpro Software April 19, 2018 Hello Sergi, thanks for the 5 stars! We¿re glad to hear you¿re taking advantage of our training and support that we offer with regards to learning how the program works with your business. We know it can seem a bit overwhelming, so if you have any new questions or concerns, please don¿t hesitate to contact our customer support team who will help you further. From, Team simPRO. JL Jeanette L. Front desk/receptionist/voice of Proguard Security and Investigations Used the software for: 1-2 years ### "simPRO Enterprise- Review" October 16, 2019 4.0 Pros I like the ease of use. When I enter information it updates right then so anyone needing the information can see it right away. I like that this software works for all our needs. Cons I have not really found anything I like least and am still learning more daily. Review Source Response from Simpro Software October 21, 2019 Hello Jeanette, thanks for your review! We're happy to hear that simPRO works for all of your needs. If you ever run into any issues or need help with any simPRO features, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO Similar Products Featured