# Page 5 | Simpro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Simpro the right Billing and Invoicing solution for you? Explore 145 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10529/Simpro-Enterprise/reviews --- Simpro 4 (145) [View alternatives](https://www.capterra.com/p/10529/Simpro-Enterprise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Page 5 - Reviews of Simpro ## Showing most helpful reviews Showing 101-125 of 145 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Managing Director Construction Used the software for: 6-12 months ### "NOT a project management software" December 21, 2017 1.0 Pros Can not say we had any pro come from using simpro very much let down. Plenty of other software packages out there Cons Would not recommend to anyone to use. we operate as a commercial electrical company with 20 employees and it could not project manage our work. Review Source GC Gwyneth C. Administration Manager Security and Investigations Used the software for: Less than 6 months ### "Well worth the effort in setup" February 17, 2022 4.0 Pros Comprehensive features, with easy integration with accounting package. Quite a bit of setup required. Cons More features in the mobile app would be appreciated (eg ability to view customers and sites without outsite job completion, ability to view custom fields & modify site notes). Review Source Response from Simpro Software March 17, 2022 Hi there Gwyneth, thank you for your kind words. Our team here at simPRO is motivated by success stories like yours, and we want you to know that we sincerely appreciate you and your business. We look forward to continuing to support your business growth. Wishing you all the best! AE Andrew E. Director of Engineering Food & Beverages Used the software for: 6-12 months ### "Great Potentiel" September 26, 2019 4.0 Pros The ability to track service work as well as quote and track costs on construction projects. Cons The Connect app on the phones is difficult to use and the Mobile App does not have enough functionality. Review Source Response from Simpro Software September 30, 2019 Hi Andrew, thanks for your feedback. It's great to hear that simPRO has helped you with tracking service work, tracking costs, and quoting. Feel free to submit your ideas in regards to our mobile app functionality to the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). Our dedicated product development team uses customer suggestions to regularly enhance simPRO features. Best, Team simPRO PB Paul B. Director Facilities Services Used the software for: Less than 6 months ### "Constant miss selling of product and poor implementation team" March 1, 2022 1.0 Poor software, Poor management, poor implementation, Avoid at all costs Pros The sales team at Sim Pro promised us the world and everything we said we needed they insisted that the software could produce these for us. Only to find out they couldn't after we had signed up and started implementation. Cons The reports that generate off the back of a service visit are extremely poor and the SimPro team are extremely poor in helping with simple adjustment requests Review Source Response from Simpro Software March 17, 2022 Hi there Paul, thank you for your feedback and details regarding your experience with simPRO. Your input is very important to us, and we appreciate the insight you have expressed. We are saddened to hear that you had a negative experience with our software. We prioritize ensuring the software fits your business model and functionality, and we sincerely apologize that it didn't seem to be the right fit for your business. Once again, we apologize for any negative experience you have had, and we wish you all the best in your future endeavors. GE Guy E. Sales manager Used the software for: 1-2 years ### "A perfect job costing and project management system for trades and the construction industry" January 11, 2018 5.0 SimPro is a large feature-packed system, so the learning curve is quite steep - to SimPro's credit they have a very well designed extensive training process, which covered everything. Pros The project costings, scheduling and industry-specific features such as, CIS, supplier catalogs and asset management - makes it the ideal software for SMEs in this space. It's also the most comprehensive job costings app for Xero and QBO. Review Source Response from Simpro Software May 2, 2018 Hello Guy, thanks for your kind words, we¿re glad to hear that our features make us a useful and powerful tool for service businesses. As always, our support are there to help you with any issues in learning and training, and are happy to lead you in the right direction to ensure you are getting the most out of our service. From, Team simPRO CC Christopher C. Principal Construction Used the software for: 1-2 years ### "Simpro Review " September 15, 2019 5.0 Our overall experience has been good. The Simpro team provided good start up training, follow up and customer support. Pros The best part of the Simpro software is it’s ability to cover every stage of a project from the very first call or email to the final billing/payment and every step in between. Cons The least favorite part of Simpro is the amount of time for learning, setting up and getting to a position where it will start to expedite the overall process. With so little time free time in the day it’s proven difficult to allocate the dedicated person and or time. Review Source Response from Simpro Software September 16, 2019 Hi Christoper! Thank you for your review. We're glad to hear that simPRO has helped with every stage of your projects. If there is anything else you need, be sure to visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support via phone or chats or to access our Help Guide resources. Best, Team simPRO AK Andrew K. Manager Consumer Services Used the software for: 1-2 years ### "clunky, unreliable, very poor accounting, very poor reporting, anything reoccurring is a joke " October 5, 2018 1.0 Pros good idea poorly executed, there is not much to like about Simpro, everything is meant to be in one place but there is no management for inductions or on site requirements Cons Everything works 60% of what you need, Eforms is constantly broken, Simpro connect crashes and looses jobs. Review Source Response from Simpro Software October 30, 2018 Hello Andrew, we’re sorry that you feel our product has not offered you the right functionality for your business. We truly value our customers and always endeavour to offer them a comprehensive and positive experience. We’d like to ask you to please contact your closest simPRO Customer Success team to discuss your feedback further, their details can be found here: http://helpdesk.simprogroup.com/ We look forward to hearing from you. From, Team simPRO. İEY İbrahim Enes Y. Project Manager & Business Analyst Defense & Space Used the software for: 6-12 months ### "Project management and workflow simplified" November 13, 2022 4.0 Pros Great user interface, satisfying number of templates for project management processes Cons It still requires additional templates and improved precise drawing tools. Review Source HP Helen P. Sales and Marketing Manager Security and Investigations Used the software for: 2+ years ### "simPRO Enterprise Review" September 12, 2019 4.0 Pros The ability to access it from anywhere with an internet/data connection. Cons I use the desktop version so nothing so far. Review Source Response from Simpro Software September 13, 2019 Hi Helen, thanks for your feedback! If you ever need additional help in simPRO, reach out to our Customer Support team or visit the simPRO Help Guide: https://helpguide.simprogroup.com. Best, Team simPRO PT Peter T. gm Consumer Services Used the software for: 6-12 months ### "Very Poor" August 31, 2018 1.0 Do not use it Pros The promise of what it could of been. It has potential and we trialed it for a while. We like the fact that everything is on one place, ie customers staff and costs. Cons Expensive as you have to sign up with full training and access to trial it. Very expensive mistake as we could not get it to work reliably Review Source Response from Simpro Software October 30, 2018 Hi Peter, it’s very disappointing to hear that you feel our solutions did not match your business needs. We pride ourselves on working with our customers to ensure that our solutions work optimally for them, their team and their business. We’d like to direct you to please contact your closest simPRO Customer Success team (their details can be found here: http://helpdesk.simprogroup.com/) so that we can discuss your feedback and how to better improve your satisfaction with simPRO’s solutions. Looking forward to speaking with you soon! From, Team simPRO. MH Mike H. owner Security and Investigations Used the software for: 2+ years ### "Excellent choice" July 21, 2020 5.0 Pros simple to use. Loaded with features and makes work easy to do again Cons Only main issues is the price compared to others. But you get what you pay for! Review Source Response from Simpro Software July 22, 2020 Hi Mike, we appreciate your positive feedback! Best, Team simPRO EN Erik N. Owner Construction Used the software for: Less than 6 months ### "Awesome " April 5, 2019 5.0 The best all in one software for tracking time and invoicing Pros The ability to schedule recurring jobs The attachments of assets Cons I liked everything in the software I Would like recurring po sent to vendor for parts for the recurring jobs Review Source Response from Simpro Software June 20, 2019 Hi Erik, thank you for your fantastic feedback, it's great to hear that are getting great results from simPRO! In regards to recurring POs, we recommend speaking with your local support team to find out how other simPRO clients are handling recurring PO's. You can find the details on the simPRO helpdesk - https://helpdesk.simprogroup.com/. simPRO's functionality is always growing and our clients play a major role in guiding the direction of our product development. Please share your idea in the Ideas Portal (go to "Help > Suggest and Idea" menu option in your simPRO solution) and vote on the ideas already submitted by other members of the community. We take suggestions seriously, and we have a dedicated development team monitoring and using these ideas to enhance the solution. Many thanks from Team simPRO! PB Priya B. IT/Admin Support Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Streamlined CRM/Fleet Management" August 17, 2018 5.0 SimPro is a vast improvement over our previous legacy software. The support and training at the start was helpful in lessening the chaos that comes with making such a huge transition. It is perfect for certain service industries, such as electricians, general contractors, etc. Pros Ease of finding available appointments. Cons Inability to add important notes to contact record Review Source Response from Simpro Software October 30, 2018 Hi there Priya! We are so excited to hear that you are so happy with our product. Regarding your suggestion for improvements we¿d like to direct you to submit it through the simPRO Ideas Portal, which can be found here: http://helpguide.simprogroup.com/Content/simPRO-Ideas-Portal-Guidelines.htm If you have any other concerns or issues with your product please do not hesitate to contact us. Have a great day! From, Team simPRO. KH Kaitlin H. Purchasing Manager Information Technology and Services Used the software for: Less than 6 months ### "Citywide Solutions Inc. Review" September 5, 2019 5.0 Pros Simpro is the best software around for the kind of industry we are in. It's easy to use from start to finish. From doing the quotes, to making the job, purchasing materials, scheduling, actually doing the job, then invoicing. All around this software makes it so easy for us to get the job done and still provide the best customer service to our customers. Cons The only thing that we don't like is that it takes time to figure out what we need and what we don't in Simpro. But after you take the time to sit down and go through the steps, it's a great software. Review Source Response from Simpro Software September 13, 2019 Hi Kaitlin! Thanks for your review. We're glad to hear that simPRO is making things easy for your business! If you ever need additional guidance in simPRO, feel free to reach out to Customer Support or visit the simPRO Help Guide: https://helpguide.simprogroup.com BS Bill S. Project Manager Industrial Automation Used the software for: Less than 6 months ### "Solid Software for CRM" October 14, 2019 4.0 It is very nice to keep our team on the same page. We can see what is done with each customer in the timeline. Pros I really like the way the software is laid out. Pretty easy to navigate. Cons Sometimes can be a little sluggish. We have been kicked offline a couple of times. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source Response from Simpro Software October 16, 2019 Hi Bill, thanks for your review! It's great to hear that you've had a positive experience with simPRO. In terms of your connectivity issues, we rarely encounter outages in our US centers. If you continue to experience connectivity issues, please reach out to Customer Success (customersuccess@simpro.us) so we can determine whether this is an issue in simPRO or an issue with your local provider. Best, Team simPRO KD Kristin D. Co-Owner Used the software for: Less than 6 months ### "Robust Software with Outstanding Customer Support!" May 7, 2018 5.0 Pros Great for Flat Rate or Time & Materials, or both! Great equipment tracking, inventory tracking, allows custom fields, setup has a lot of choices to fit your needs, Great on-boarding and training team, Very user friendly, easy to navigate. Highly recommend. Cons I think with any software change, there is a lot of time spent up front in setting up. Plan on taking time to get setup and know that once you lay a great foundation, it will be well worth it. Review Source Response from Simpro Software October 30, 2018 Hello Kristin! Thanks for your review, we¿re really glad to hear you¿re liking our solutions. If you do have any questions or concerns at any point, please do not hesitate to contact your national simPRO Customer Success team, or head to our helpguide which is designed to answer any and all simPRO questions. It can be found at: http://helpdesk.simprogroup.com/. From, Team simPRO JA Jennifer A. Vice President Construction Used the software for: Less than 6 months ### "Very Disappointing Company " May 13, 2020 1.0 SimPro has been an incredible waste of time for our business, their salesman a "Yes Man" sold us on all that it could and would do for our business instead countless hours were wasted, none of what he promised performed as stated. Now the company will not respond to us, will not refund our money, will not acknowledge we were lied to, their trainers were not prepared and didn't know how to help up. All this situation did was waste countless hours or our business time and we accomplished nothing. I do not recommend this system to anyone based on our experience and now lack of communication on resolving the issue. Pros We were excited to implement this process into our business as \[SENSITIVE CONTENT HIDDEN\] their salesman assured us it would work for our business model. Cons Nothing we were sold or told would work ended up working. This has been an extremely disappointing, costly and frustrating experience with SimPro. Review Source Response from Simpro Software May 19, 2020 Hi Jennifer, Thank you for your feedback. Our Customer Success team has contacted your business to provide a refund. If you need further assistance, please reach out to us at customersuccess@simpro.us. Best, Team simPRO PM Pauline M. Administration Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "This product is transparent and very easy to use, so much support is available." July 24, 2017 5.0 Being able to record, trace and update all invoices, stock movements and payments etc Pros Every thing is traceable, if you make a mistake you can easily fix it, being able to import and export information via csv files is time saving, it is a great compliment to Xero software Cons I would like to be able to go back a screen by pressing the back arrow. It would be good to be able to copy & paste jobs and cost centres when scheduling staff timesheets Review Source SG Sergio G. Owner Construction Used the software for: Less than 6 months ### "simPRO Launching Review" September 9, 2019 5.0 Centralizing our information on customers and jobs is what I really like about the software and the support from simPRO staff is outstanding. Pros What I like most about the software is the fact that we are able to centralize all the information associated with one job. This was always a challenge in the past. Cons There is a bit of a learning curve and building in the beginning. Reason for choosing Simpro It seem to be geared towards what we did mainly PM and service calls. Review Source Response from Simpro Software September 13, 2019 Hi Sergio! Thank you for your feedback. It's great to hear that simPRO has helped you organize your customers and jobs. If you ever need additional help in simPRO, reach out to our Customer Support team or visit the simPRO Help Guide: https://helpguide.simprogroup.com. Best, Team simPRO PH Paul H. Director Used the software for: 2+ years ### "Great for tracking jobs" November 8, 2017 5.0 Pros Easy to use lots of time-saving features , Staff learn very quickly . Great for sending customers reports / photos Cons Some days it runs a bit slow have to wait for jobs to update ,need to have a good internet connection Review Source PO Pascale O. Business Development Used the software for: 6-12 months ### "Simplified work flow." April 9, 2018 5.0 Pros I like the functionality of the quotes and cost centers. It make the estimate easier to understand. Cons I would like to have more flexibility in the design of the page layouts. Currently the software is very limited. Review Source Response from Simpro Software October 30, 2018 Hello Pascale, It¿s great to hear that we have made your estimating systems easier. With regards to your suggestions for the page layouts, please don't hesitate to head over to our Ideas Portal (http://helpguide.simprogroup.com/Content/simPRO-Ideas-Portal-Guidelines.htm) where you can send your advice to our team directly. As always, we appreciate the feedback! From, Team simPRO. RF Rob F. Director Construction Used the software for: Less than 6 months ### "Rovac" February 17, 2022 5.0 Very good so far Pros Cost tracking is very important to us and this works very well Cons Timesheet control is a bit clumsy and not easy to input Reason for choosing Simpro Best fit for our workflows and good demo Review Source Response from Simpro Software March 17, 2022 Hi there Rob, thank you so much for this wonderful review and feedback. We are so happy to hear that simPRO has been a great fit for your workflows and has helped your business keep track of cost. This feedback is so important to us, and we are looking forward to continually supporting your business growth! AC Audrina C. Project Coordinator Construction Used the software for: Less than 6 months ### "Great Customer Service and Software" July 22, 2020 5.0 Pros I appreciate all of the assistance we have received while implementing the simPro software. Many people in my office are visual learners and I think it's wonderful that there is on-site training on how to use the software. Cons Integrating our old software to simPRO was difficult due to our old software running on DOS. However, we did receive a lot of assistance with how to best input our data into the new software. Review Source Response from Simpro Software July 23, 2020 Hi Audrina, thank you for your feedback! We're glad to hear the on-site training was helpful for your staff. If you ever need additional assistance, visit the simPRO Helpdesk (helpdesk.simprogroup.com) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO AL Andrea L. Owner Used the software for: 2+ years ### "We have been able to increase staffing numbers and turn over without increase admin " November 7, 2017 5.0 Pros Its easy to use, our staff can use it on the road. we can invoice same day. We can import supplier invoices directly into our cost centre Review Source PC Phillip C. Sales and Account Manager Security and Investigations Used the software for: Less than 6 months ### "Amazing software" September 5, 2019 5.0 Pros Creates a great communication tool and helps bring clarity throughout the whole company Cons Alot of data to enter before you can use it, but that only makes sense. Worth it once you do all the work! Review Source Response from Simpro Software September 13, 2019 Hi Phillip! Thanks for taking the time to review simPRO. We appreciate your feedback! If you ever need additional help with simPRO features, reach out to our Customer Support team or visit the simPRO Help Guide: https://helpguide.simprogroup.com Similar Products Featured