simPRO Software

simPRO Software

4.5 / 5 25 reviews

Who Uses This Software?

Enterprise was designed by trade and service contractors for the trade and service industry, including plumbing, electrical, data networking, solar, HVAC and security.


Average Ratings

25 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • simPRO Software
  • simprogroup.com/au
  • Founded 2002
  • Australia

About simPRO Software

simPRO Enterprise is job management software designed for trade and service industry businesses managing complex project and maintenance jobs. With extensive features for estimating, maintenance and project management, paired with smart, efficient scheduling, seamless field connectivity, on-site invoicing and payment and more, Enterprise will guide your business to provide exceptional service, and maximise your efficiency and profitability.


simPRO Software Features

  • Contractor Database
  • Insurance Tracking
  • License Tracking
  • Permit Tracking
  • Skills & Competencies
  • Task Management
  • Work Hour Tracking
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Dispatch Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Planning Calendar
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management

simPRO Software Reviews Recently Reviewed!


The best software I ever got, been using a year and has transformed my business.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I have tried all of them and this is truly cloud based, it keep all my suppliers, customers, employees and subcontractors details in one place and tracks all reminders like contracts and certificates and suppliers insurances and training need.
The quoting system is the best we have used and it produces great looking quotes very easily.
Once you have secured a project costing a job from labour to materials and subcontractors is effortless. We use it for jobs from £75 to £5m and everyone in our business loves it.
It give you complete visibility on profit and costs.
We also use it to create all purchase orders, subcontract orders and everyone in the business does there time sheet on it, my payroll now takes 60 minutes as opposed most of the day.

We have saved more than the cost of this software in admin costs alone, the pricing model is great as you can kick off for just £70 per month.

We all invoice and raise progress applications on it and do all our debt collection.

We also manage our vehicle fleet, plant and have clients who log in to give us work and also monitor their assets we maintain.

It has a task feature which is average and we don't use it for project management as there are much better free online soltuions for Gantt charts etc.

It is very powerful and so will seem daunting for smaller companies And technophobes, but in reality I taught my 10 year old to use it in 5 mins.

I used Trimble before this.

Cons: Word processing could be slicker but there is an easy Work around.

Rest of bugs they have resolved, it gets constant updates and upgrades.

Vendor Response

by simPRO Software on May 02, 2018

Hi Carl, wow! Thank you so much for your detailed feedback. We¿re so happy to see just how much our business has helped you, and how satisfied you are with our service. With regards to your comments on Word processing, feel free to contact our support team on 0800 622 6376 if you require assistance, otherwise, please don¿t hesitate to head over to our Ideas Portal (which can be found at http://helpguide.simprogroup.com/Content/simPRO-Ideas-Portal-Guidelines.htm) to put your suggestions in about how we could improve! From, Team simPRO.

SimPro has made my life much easier in securing new business. Everything I require is right there.

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Likely

Pros: The system is very user friendly. I am able to log in all my prospects and keep an accurate record of all contacts, calls made emails sent and received. Attachments for all documents at your fingertips. Since many of my prospects have multiple sites, I can list each site with on-premises contacts for our scheduling and operations department. Nothing falls through the cracks. The training and assistance from the SimPro Staff is magnificent. SimPro professionals are outstanding. They conducted the training and made certain our team was comfortable with SimPro before leaving. For those of us who have basic technological skills, the help I received from SimPro is amazing. This is the type of staff who connects with me just to, "say hello and how are things going?" This is not too common in today's business environment. Clients are thrilled that during a meeting I can pull up Simpro and provide answers to all their questions. I recommend SimPro to anyone who is looking for a user friendly CRM that works.

Cons: I had to keep remembering to hit the save button following data input. Also, I had a bad habit of hitting the back key instead of cancel. Once I got over these it was smooth sailing.

Overall: Increased sales. Better organizing of prospects, jobs and client needs.

Great experience overall! Amazing staff, especially training and support team!

Mar 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Unlike a lot of other job management software we looked at, simPRO offers in-person training and live US support. The software itself is robust and offers plenty of functionality for our painting business, but it really comes down to the training and continued support. We looked at some cheaper options, and although training was an additional expense, it was worth every penny. Without the training, we would have been lost and unable to use the software. The trainers are great and keep training light and are knowledgeable business consultants. Highly recommend!!!

Cons: The user interface and dashboard are a bit dated, but I know the development team is working on updating in the future. Other than that, no complaints! SimPRO runs our whole painting business operations and workflows.

Vendor Response

by simPRO Software on April 18, 2018

Hi Justin, thank you for your review. We¿re always happy to see businesses take advantage of our training and support, and even happier when it leaves them feeling confident and satisfied. If you¿ve got any suggestions for further development and improvement of our product, please don¿t hesitate to head over to our Ideas Portal (which can be found at: http://helpguide.simprogroup.com/Content/Welcome.htm). As always, we appreciate the feedback! From, Team simPRO

Fantastic, business has been able to grow with zero additional admin cost.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is user-friendly and very easy to navigate.

They have a great support team that are always available. An open API has allowed us to link the system with other software like Xero, Ground Plan and especially Allsaved Mobile.

Cons: The schedule needs work.

Overall: Too many benefits to outline. it has helped us streamline our business and really push forward. I cant recommend simPRO enough. Now that more features are being developed it is getting stronger and stronger,

Vendor Response

by simPRO Software on May 02, 2018

Hi there, thank you for your kind words. We are glad to hear that our service is helping you to improve your business, and glad to hear that you are satisfied with our solutions! With regards to your suggestions for improvement, please do not hesitate to head over to our Ideas Portal (which can be found at http://helpguide.simprogroup.com/Content/simPRO-Ideas-Portal-Guidelines.htm) to lodge your suggestions! We really value our customer¿s ideas and contributions. From, Team simPRO

Transformational. Easily the most impressive application I've come across in recent years.

Jan 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The coherent integration of capabilities ' functionality across the full E2E process, from: initial customer contact; through estimating; execution (delivery); invoicing; seamless integration with Xero.

Optimises workflow ' scheduling; reduces cost; reduces risk (audit trail; H'S); removes paper; removes duplication; increases transparency across the business; improves return on all assets ' resources (inventory; vehicles; skilled technicians).

Love that it enables a large 'estate' of technical (installed) assets / equipment (v high value) to be managed, and scheduled for an ongoing programme of maintenance - is a huge value add for a technical service contractor to be able to offer this to an 'end-customer', who often has no means of effectively managing own asset register / 'estate'.

Powerful MI to model, refine ' improve profitability job by job; by line of business.

Overall: I am actively recommending simPro across my newtork of trusted partners.

Vendor Response

by simPRO Software on May 02, 2018

Hi there Richard, thank you so much for the kind feedback. It is great to hear that we are providing you with a service that is beneficial to your business and your staff! It¿s also great to hear that you are referring our service to your network. From, Team simPRO

A perfect job costing and project management system for trades and the construction industry

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The project costings, scheduling and industry-specific features such as, CIS, supplier catalogs and asset management - makes it the ideal software for SMEs in this space. It's also the most comprehensive job costings app for Xero and QBO.

Overall: SimPro is a large feature-packed system, so the learning curve is quite steep - to SimPro's credit they have a very well designed extensive training process, which covered everything.

Vendor Response

by simPRO Software on May 02, 2018

Hello Guy, thanks for your kind words, we¿re glad to hear that our features make us a useful and powerful tool for service businesses. As always, our support are there to help you with any issues in learning and training, and are happy to lead you in the right direction to ensure you are getting the most out of our service. From, Team simPRO

Simpro is basic and clunky

Jul 09, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It works for very basic things, and if you are a very basic user or currently incredibly disorganised it might be able to help you.

Cons: It is very clunky. The basics do not work well, and they keep adding functionality that seem unneeded and frankly odd. It will leave you disappointed at the core inflexibility.

Even with a huge amount of feedback to this effect, meaningful improvements are never made.

Get used to using workarounds.

Excellent software and customer support

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: How much money it saves me. The level of efficiency and production I have because of simPRO is remarkable. The software is used be everyone in my office.

Cons: I was looking for a complete software solution for a while before I found simPRO. The only con is that they didn't come to the US sooner.

Vendor Response

by simPRO Software on April 18, 2018

Hi there Frank, wow! Thanks so much for your kind words. We appreciate any and all comments from customers, it just makes it that much more special when they're from someone who is happy and satisfied with our service. From, Team simPRO.

Best project/working orders software

Mar 02, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: SimPRO takes care of everything on the day to day of any project-oriented or and working order/repairs cycle.

Cons: Not super easy to use but they have a good training team. There are a lot of functionality that you will need to know. A good training process is a must.

Vendor Response

by simPRO Software on April 18, 2018

Hello Sergi, thanks for the 5 stars! We¿re glad to hear you¿re taking advantage of our training and support that we offer with regards to learning how the program works with your business. We know it can seem a bit overwhelming, so if you have any new questions or concerns, please don¿t hesitate to contact our customer support team who will help you further. From, Team simPRO.

This product is transparent and very easy to use, so much support is available.

Jul 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Every thing is traceable, if you make a mistake you can easily fix it, being able to import and export information via csv files is time saving, it is a great compliment to Xero software

Cons: I would like to be able to go back a screen by pressing the back arrow. It would be good to be able to copy & paste jobs and cost centres when scheduling staff timesheets

Overall: Being able to record, trace and update all invoices, stock movements and payments etc

SimPro has greatly improved our invoicing and estimating capabilities.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: If there is one thing, to say, I like most about SimPro, it would have to be the ability to quote, create a scheduled job, and invoice that Job all in a matter of minutes compared to hand typing everything over and over again, or losing track of time. It's just simple.

Cons: There are minor things about SimPro that could use work, but overall there is nothing I can say I like least about the software.

Great for tracking jobs

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use lots of time-saving features , Staff learn very quickly .
Great for sending customers reports / photos

Cons: Some days it runs a bit slow have to wait for jobs to update ,need to have a good internet connection

We have been able to increase staffing numbers and turn over without increase admin

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Its easy to use, our staff can use it on the road. we can invoice same day. We can import supplier invoices directly into our cost centre

simPRO is a great tool.

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I have found simPRO to be a very easy to use program. All our needs are looked after with the one product.

Wonderful software, and even better support team!

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The amount of time reduced by using SimPro was amazing. Very effective software. We use it pretty much every day now, and it has made communication between administration and field workers much more simple.

Overall: We reduced our invoice if time by a lot and the software has made it tremendously easier to schedule jobs and creat quotes. Having the ability to do most of the invoicing work on the job site is very helpful.

Good support. Good functionality. Easy integration with Qbo

Jun 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to schedule my Service jobs and recurring jobs. Invoicing takes no time at all. Quotes are easy.

Cons: Inventory management is difficult in my business. Also forgot to hit save a few times and lost my quote. Learnt that lesson!

Vendor Response

by simPRO Software on June 18, 2017

Thanks for the feedback Megan! Please let us know if you'd like our Customer Success team to work with you to see if we can make inventory management smoother for your business.

We have been very pleased with the performance and service provided by SimPro.

Jan 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: An extremely customisable tool which can be tailored to fit each business's requirements. It's modular design means you can build in as little or as much as you need.

Cons: It is a complex tool to set up at the start but that's why SimPro always support your implementation in the first week as part of the package.

Vendor Response

by simPRO Software on April 25, 2018

Hi there David, thanks so much for your feedback, as always we appreciate it! Please don¿t hesitate to contact us if you require further training or support when using our product, we are always here to help. From, Team simPRO.

NOT a project management software

Dec 21, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Can not say we had any pro come from using simpro very much let down. Plenty of other software packages out there

Cons: Would not recommend to anyone to use. we operate as a commercial electrical company with 20 employees and it could not project manage our work.

Simplified work flow.

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the functionality of the quotes and cost centers. It make the estimate easier to understand.

Cons: I would like to have more flexibility in the design of the page layouts. Currently the software is very limited.

Robust Software with Outstanding Customer Support!

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Great for Flat Rate or Time & Materials, or both! Great equipment tracking, inventory tracking, allows custom fields, setup has a lot of choices to fit your needs, Great on-boarding and training team, Very user friendly, easy to navigate. Highly recommend.

Cons: I think with any software change, there is a lot of time spent up front in setting up. Plan on taking time to get setup and know that once you lay a great foundation, it will be well worth it.

Very Happy with the product, made my life a lot easier!

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, office to field connectivity is great, absolutely love the product. Unbelievable what you can see in real time, job costing is top notch- very easy to see your profit and loss on every job. Even our customers are giving us great feedback on it!

Cons: In all honesty, I haven't really found one yet, but I've only been using the software a few months and I'm still I'm learning the product.

Its Easy to use and great to update time sheets on.

Jun 21, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, Able to update time sheets and look for jobs, I think that many companies will benefit from Simpro.

Cons: When it freezes up or doesn't load at all, its frustrating because i have to start all over again, simpro is overall a good website to use

Mixed

May 03, 2016
2/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: Have been along term user after countless bugs and software update floors i am sad to say it time to move on as the product is no longer supported properly and only focused on new sale not maintaining the existing clientd

Vendor Response

by simPRO Software on January 29, 2018

Hi Damien, Thank you for your simPRO review. We appreciate your feedback. A simPRO representative will be in contact to discuss your feedback and to assist with the software requirements for your business. Kind regards, Belinda Kelly PR & Communications Manager simPRO Software

Excellent - couldn't work without it

Feb 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The system is fantastic - we were drowning in paper work previously. It's very easy once you get a handle on everything, which is easy with the training SimPRO provides. All my boys know exactly what jobs they need to do everyday and they can even pick up and parts they need while on the road. I'm no longer being ripped off by my suppliers either!

Vendor Response

by simPRO Software on June 18, 2017

Hi James, thanks for the feedback! Glad to hear our software is working as intended.

Great piece of software - recommended to several clients.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Allows businesses to track profitability by Job and links with accounting software like Xero.

However, real power is that it completely organises the business and deals with all the annoying admin. This allows a business to grow without adding the extra admin.

Overall: Need to be committed to change and get buy in from everyone involved to make the most of its functionality.

Vendor Response

by simPRO Software on May 02, 2018

Thanks for your feedback, Tim! We¿re always glad to hear that our solutions are improving businesses and their operations. From, Team simPRO.