--- title: "Simpro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Simpro the right Billing and Invoicing solution for you? Explore 151 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/10529/Simpro-Enterprise/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-05" --- Simpro 3.9 (151) [View alternatives](https://www.capterra.com/p/10529/Simpro-Enterprise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 5th, 2026 # Reviews of Simpro Ease of use 3.7 Customer Service 3.7 ## Pros and Cons in Reviews Joe H Junior Project ManagerConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “The scheduling, job tracking, and integration between different parts of the system stand out the most, saving time and improving visibility across projects. While there are a few areas that take some getting used to, the benefits definitely outweigh the drawbacks.“ May 18, 2026 Braden B Managing DirectorConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “The set up was incomplete and incompatible, it was meant to reconcile with Xero however it completely missed supplier invoices, or at best sent them across incorrectly.“ March 25, 2026 Joe H Junior Project ManagerConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “The integration between quoting, invoicing, and job management is seamless, which saves a lot of time and reduces admin errors.“ May 18, 2026 cr cory r OpsTransportation/Trucking/Railroad, 501 - 1,000 employeesUsed the software for: I used a free trial. “issues importing data, with many feeling it adds extra steps and slows workflows despite its powerful backend.“ December 11, 2025 Shyam Kishor P Office AdminUtilities, 2 - 10 employeesUsed the software for: 6-12 months. “It is an absolute powerhouse when it comes to keeping our quoting, job management, and invoicing tied together in one single source of truth.“ June 24, 2026 Joseph A Accounts managerConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Additionally, report customisation is limited unless you have advanced skills or external tools, which can be a challenge for teams needing flexible reporting“ August 4, 2025 Joe H Junior Project ManagerConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “Reporting features are strong, giving clear insights into job costs, profitability, and overall business performance.“ May 18, 2026 PS Peter S Backend DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “It is time consuming, it takes time to learn and the interface to my is kinda clunky, I think they can do better with it“ March 23, 2026 ## Showing most helpful reviews Showing 1-25 of 151 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christian B. CEO Security and Investigations Used the software for: Less than 6 months ### "Good software for Service based Trades" October 8, 2019 4.0 I had used it briefly, then went another route due to some "must haves" I had with the mobile app. The mobile app has since come a long way and appears to have become much more usable for field techs. Pros With my employees being in the field and primarily using the mobile, it's nice to have a "mobile only" license for them. Other companies require everyone to have a full license which, in my opinion, is a waste since they won't use 10% of what that entails Cons Mandatory on-site setup and no ability to have a trial instance Alternatives considered [Claritysoft CRM](https://www.capterra.com/p/123868/Claritysoft-CRM/)[Zoho One](https://www.capterra.com/p/166175/Zoho-One/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Simpro SimPRO has offline capabilities with the app which is good since I am in the mountains and can't always get enough signal to clock in/out or get job information. Switched from [WorkflowMax](https://www.capterra.com/p/226306/WorkflowMax/) WorkflowMax and Xero bumped up their rates which brought the pricepoint into this tier Review Source Response from Simpro Software October 10, 2019 Hi Christian, thank you for your feedback. It's great to hear that your company is benefiting from simPRO's mobile capabilities! If you ever need help with any simPRO features, be sure to visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO VR Verified Reviewer COO Construction Used the software for: 6-12 months ### "Excellent Program - HIGHLY Recommend!" February 20, 2022 5.0 Pros They are continuously improving and updating simPRO. In comparison to other similar programs I've tried, it's not all pretty bells & whistles, it's bells & whistles with tangible depth and detail. Cons The implementation seemed cumbersome initially, but absolutely essential given the range of the software. The training was excellent and the customer service/help-desk is great. Alternatives considered [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Intuit Field Service Management](https://www.capterra.com/p/186363/Intuit-Field-Service-Management-ES/)[Corrigo](https://www.capterra.com/p/14544/Corrigo-CMMS-Property-Mgmt/) Switched from [FieldAware](https://www.capterra.com/p/120648/FieldAware/)[mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/)[Field Service Management](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/) I review our needs annually- simPRO was a clear choice for us. Review Source Response from Simpro Software March 17, 2022 Thank you so much for this incredible review and feedback! It is success stories like this that inspire our teams to constantly improve. We are thrilled to hear that you have had such a pleasant experience with our support teams, they are always here to help! Looking forward to continue supporting your business growth. Guy F. Director Telecommunications Used the software for: 2+ years ### "Far from great, avoid if possible. " August 5, 2025 1.0 It started off pretty bad, they missed training meetings, each time it was a different staff member, as they had left. Support has been poor, product does get slightly improved every now and then. But generally not great. Its a shame, because it has the potential to be great. Just lacking good software developers. Pros I'll come back to this. Struggling to think of anything. I suppose being on hold for 30 minutes at a time, allows for me to reflect my life choices of this software... Cons Support is poor. App requires full reinstall after every update. Regularly has bugs and work is lost. Prices have recently gone up again and there are regular outages. If you try ringing, it's usually a long wait. Support tickets are normally days, not hours for responses. Review Source PT Pippa T. Director Security and Investigations Used the software for: 1-2 years ### "Excellent Product & Support" March 8, 2022 5.0 From the first contact with Simpro, they were excellent. \[SENSITIVE CONTENT HIDDEN\] who was great, came to see us and showed us what it could do for us, so having to consider very carefully following a failed software implementation with another provider, we decided to proceed with them. They weren't the cheapest but we got a good feel for the company and we haven't been disappointed. It wasn't an easy task transferring our data to Simpro and was very time consuming but has been completely worth it now it's up and running. Pros It's very user friendly and just works for our business Cons Occasionally we find there is no fix for something we want to change to suit our needs but there is usually a way around it and support are very helpful with suggestions. I am able to submit suggestions to a forum in which they consider putting changes in place if they can. Reason for choosing Simpro There were many cloud based products but they were either very cheap with little support and no reputation as such or they were hugely over and above what we needed and much more expensive. Simpro seemed to fit in pricewise with us although I do feel the office licenses are quite expensive in comparison to the mobile. Switched from [Act!](https://www.capterra.com/p/175860/Act/) Alarm master let us down during the implementation from ACT! by selling to a company who did not want to continue to support the product we had invested in. In hindsight, we are glad this happened as Simpro is a far better product and there is no comparison. Act! did not do what we needed anymore as we needed more of a workflow management tool. Review Source Response from Simpro Software March 17, 2022 Hi there Pippa, we cannot thank you enough for your kind words and feedback! Success stories like this inspires our team everyday. We look forward to continuing our partnership. Wishing you all the best! JA Joel A. Operations Manager Construction Used the software for: 6-12 months ### "simPRO works well for our us" October 10, 2019 5.0 The software has really improved the overall functionality of our business as a whole. There are flaws in the simPRO Enterprise software... but I would still say that it is the best software for our business, that I could see. We tried many other software packages... and none of them had as many features and worked as well with our workflow. Pros The workflow in simPRO is quite comprehensive and yet logical. We love the ability to turn a lead into a quote... then track it into a job, and to an invoice and payment. The fact that our staff can login to the software anywhere in the world makes working on the road so easy. Quoting in simPRO can be easy and straightforward when the software is set up properly. The simPRO Mobile App is logical and easy for our technicians to add time and materials to in the field. The ability to easily add photos and attachments to the job is a nice feature. Also, tracking asset information and test readings is another great feature. Invoicing is logical and fairly easy. Taking payments and giving credit memos is also very easy to do. Inventory management, purchase orders, vendor receipts and vendor invoices are all handled quite well. We struggle keeping up with our vendor receipts, but we like the workflow. We also like the project management aspect of the software. Cons Learning the software was hard for a lot of our employees. Although the software is logical, it's not always straightforward to do certain tasks. Because simPRO is such a global software, certain features do not always translate to Canadian business practice. We find the inventory management part of the software to be a little overwhelming.... and adding/removing parts on work orders can be hard. Alternatives considered [Joblogic](https://www.capterra.com/p/134632/JobLogic/)[FieldAware](https://www.capterra.com/p/120648/FieldAware/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing Simpro The simPRO workflow seemed the most logical and ultimately checked off the most "boxes" from a features standpoint. Review Source Response from Simpro Software October 14, 2019 Hi Joel, thanks for your review! We're happy to hear that simPRO has helped your business in so many areas of your workflow. If you ever run into any issues or need help with any simPRO features, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO LK Lorne K. Owner Construction Used the software for: 1-2 years ### "Oversold and Overpriced " January 24, 2023 3.0 Sales oversold what the pros would be. Pros Able to build an inventory with cost and man hours for estimating. Cons Difficult to customize and inflexible.Reports are not consistent.Bookkeeper HATES it.Taxes aren't displayed on invoices in a way that makes sense and are not separated for PST and GST.Invoices have layout and wording that confuses people and staff.Strange names for address info for site vs customer billing.Mobile app won't auto save, causing much data to be lost if app doesn't recognize a button press or interrupting in the middle of an entry and lost when app selected again, even if still open. Initial training had many holes and caused a lot of stumbling and frustration through the whole process.Continued training is more expensive than hiring a 90 ton crane with an operator.Imports of materials and client lists is often incomplete. Reason for choosing Simpro I though SimPro would be better because it was more established, but that seems like more of a drawback now. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) I though I had outgrown jobber and wanted a more capable system Review Source Response from Simpro Software June 5, 2023 Dear Lorne K, Thank you for taking the time to share your feedback about Simpro on Capterra. We appreciate your honesty and want to assure you that your concerns are important to us. We're glad to hear that you found some value in Simpro, with inventory and estimating. However, we understand that you encountered challenges with customisation and flexibility, which caused difficulties in tailoring the software to your specific needs. We apologise for any frustration this may have caused and want you to know that we're constantly working on improving our customisation options to better meet the diverse requirements of our users. We apologise for any confusion caused by the layout and wording of invoices. Our aim is to provide an intuitive and user-friendly interface, and we appreciate your feedback as it helps us identify areas for improvement. Simpro Premium includes a Form Builder feature which allows you to create your own invoice templates, and we feel this may be beneficial to your business. We recently released a free and on-demand Masterclass, Form Builder Foundations, which may help alleviate your concerns on this topic. You can find a link to this in our Events and Webinars listings on the Simpro website - https://www.simprogroup.com/resources/events-webinars. We apologize for the difficulties you've encountered with the mobile app, particularly with auto-saving and data loss. We understand the frustration this can cause, and our development team is actively working to improve the app's functionality to provide a smoother user experience. We appreciate your patience and understanding as we strive to address these issues. We also want to address your concerns about initial training and the completeness of imports. We apologise for any gaps in your training experience and any incomplete imports you've encountered. Our training team is continuously working to improve our training materials and ensure a comprehensive onboarding process for all users. We appreciate your feedback and will take it into account as we refine our training program. We're truly sorry to hear that your experience with Simpro has not met your expectations. We want to assure you that your satisfaction is of utmost importance to us, and we're committed to addressing your concerns and improving your overall experience. We appreciate your candid feedback, as it helps us identify areas where we can enhance our software and services. If you have any further questions or would like to discuss your concerns in more detail, please don't hesitate to reach out to our dedicated support team. We're here to assist you and work towards resolving any outstanding issues. Thank you for choosing Simpro, and we hope to regain your trust by delivering the value and functionality you expected. Best regards, RT Russell T. Partner Construction Used the software for: 6-12 months ### "Customer Service is horrible, lots of broken promises." March 16, 2022 2.0 Our experience with Simpro started out great. The sales person promised us the world and we bought in. The onboarding process was partially hampered by Covid so the whole process was done online. We worked our way though that and started to use the program. We even switched our accounting software to one that was compatible with their system. A lot of the features that they promised to be seamless were not and I kept getting told that it would get better and that they would work on it. The tax features were not compatible in Canada, even though we were assured numerous times that they were and when they finally admitted that they weren't they promised they would fix the issues. We limped along with the software for about 6 months all the while being promised that the issues were being fixed. During this time we saw a definite drop in revenue, that corrected itself when we cancelled the software. We eventually got in contact with upper management, they promised to work with us and make things right. Unfortunately that is all it was, promises that were never followed through on. After cancelling Simpro we were promised that they would keep in contact and even potentially talk about refunding some money. From that point on they refused to reply to emails or phone calls. Stay away. They only care about collecting your money and will say whatever they need to to do this. Pros The Quote features and catalogue worked well. Cons Time entering, looking back on jobs, live time costing Alternatives considered [Joblogic](https://www.capterra.com/p/134632/JobLogic/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[Fieldpoint](https://www.capterra.com/p/43548/Fieldpoint/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Simpro At the time thought it was the closest one to cover all of our needs. Review Source Response from Simpro Software May 16, 2022 Hi there Russell, Thank you for your candid feedback and details in regard to your experience with simPRO. We are deeply saddened to hear that you had a less than ideal experience with our software and team. We understand the implementation process can be a lot of work for your business. Our training process is robust and can take a significant amount of time, however, it is essential for long-term success with our software. We are also disappointed to hear that you were not pleased with the experience you had with our upper management; serving our customers is a top priority of ours, and we want to make sure it is being showcased through all of our simPRO departments. We have reached out to your Account Management team to have them assist you in any way possible. Once again, we would like to sincerely apologize for any negative experience you have had, and we wish you all the best in your future endeavors. BE Brad E. Electrician Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "You will be sold a dream" July 28, 2021 3.0 If you are a small business without several administration staff DO NOT PURCHASE this product. Their sales people will sell you a dream and promise you the world. When it comes down to the training and implementation ( Which for me was a contractor, not a Simpro employee ) you will quickly watch the promised features and dreams fall away in front of your eyes. My trainer, who I admit was great, did mention that Simpro sales people had been promising things that weren't able to be met by the trainers. If you are a small contractor looking to make the step into a software package, I would highly recommend Fergus or Tradify. They lack a few features but believe me, they will out perform Simpro 10x in ease of use, layout and cost. Pros There are some good features to this software, and on paper it works amazingly. A few stand out features for me are: - Inventory management - Asset Management - Would be great for large scale project management - Integration Cons \- Complications with the app syncing. The app will not automatically refresh itself so every-time there is a change you will need to have all your staff update their app - Expense, be prepared for implementation to cost thousands of dollars. - Overall SMUG (Im right you're wrong) attitude you will receive from many of their staff - Their timesheet functionality is poor, they tell you you can use these start stop timers in the app and how good they are. When you use them it overlaps time in the time sheet rendering in inaccurate and unusable. Good luck getting the tech support team to spend time with you to figure it out. They will quickly find a way to blame you for the issue and move on. - Many of the great features do not operate smoothly, you will need someone in your office to constantly monitor everything. Alternatives considered [Tradify](https://www.capterra.com/p/152413/Tradify/)[Fergus](https://www.capterra.com/p/155571/Fergus/) Reason for choosing Simpro Simpro has more features and more integration options Switched from [Fergus](https://www.capterra.com/p/155571/Fergus/) Fergus is a small team with limited resources so their R&D is slow. Fergus is an amazing app with really friendly staff however Simpro sold me a dream and I took the bait. Simpro does have may features Review Source TO Timothy O. General Manager Construction Used the software for: 2+ years ### "Comprehensive Solution " October 9, 2019 4.0 Implementing simPRO is one of the more significant reasons for our growth over the past five years. Having visibility into job costing throughout the project rather than just when the project is finished, has allowed us to spot and react to project issues earlier. The ability to view a project from start to finish, including all job purchases, labor entries as well as customer invoices and the status of payments, has liberated management to concentrate on more strategic issues to drive growth and improve overall. Pros I like that we can track a job/project through the entire process starting with Lead Generation to creating an Estimate and then converting the estimate into a Job/Project all the way through to the final invoice. All stages of the project life cycle can be tracked and job-costing is a breeze because all job Purchase Orders, technician time sheets, etc. are visible. The inventory management capabilities are a significant improvement over our previous methods. Having all of our vendor's products entered into the Catalog with visibility into our current on-hand inventory makes things more efficient during the estimating process and provides means of controlling how and when materials are assigned to jobs. Cons The user interface can be improved a little to make accessing information a bit more intuitive. It is not difficult by any measure, but I would like to see more flexibility and drag-and-drop capabilities - especially with the estimating portion. Alternatives considered [Rev.io Billing](https://www.capterra.com/p/25471/Rev-io/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Simpro I liked the fact the the software was initially conceived and developed by someone that had experience as a contractor. Since many contractors share the same pain points related to tracking and controlling job costs, I felt that these would be addressed more effectively than a software developed for a generic audience or industry. Review Source Response from Simpro Software October 10, 2019 Hi Tim, thanks for your review! We're happy to hear that simPRO has contributed to your business growth. If you run into any issues or need any help with simPRO features, reach out to our Customer Support team or visit the simPRO Help Guide: https://helpguide.simprogroup.com. Best, Team simPRO RH Rob H. Vice President Construction Used the software for: Less than 6 months ### "Robust and intuitive field management software" October 14, 2019 4.0 Overall, this has been an amazing experience for us. The software feels like just what the doctor ordered and we are very happy with the choice. The simPRO team has been rock solid, supportive, knowledgeable, and fun to work with from day 1. Pros When it comes to field service management this is custom software which is hard to beat. simPRO is bringing a new level and caliber of organization and efficiency to our business and we are still implementing all that it offers. Our field techs now have vastly more relevant information at their fingertips than ever before which is empowering them to be more productive, efficient, and professional. Cons There are a few confusing aspects of the contacts database and how it relates and connects to jobs, quotes, customers, etc. There are a number of static fields which do not populate from the existing customer database when it seems they should. For instance, if we have an existing contact, we can not simply lookup and connect it to a site contact or invoice contact without some hoops and hurdles. Alternatives considered [Tradify](https://www.capterra.com/p/152413/Tradify/)[ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) Reason for choosing Simpro simPRO had the right balance of features and an intuitive interface that seemed best suited to our needs. Also, the level of support, knowledge, documentation, and professionalism was/is impressive. Because they are specialized in field service, they know the solutions businesses like ours need first hand--and this shows as soon as you begin to interact with their team. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) ZohoCRM and Quickbooks were not providing the solutions appropriate to our business. We were in need of field management software which was cloud based and highly mobile. Neither ZohoCRM or Quickbooks could provide the kind of detailed information needed by our field techs to be efficient and provide accurate reporting and job costing. Review Source Response from Simpro Software October 21, 2019 Hi Rob, thanks for taking the time to review simPRO! We're glad to hear that simPRO is helping your business become more organized and efficient. We encourage you to submit your ideas in regards to the contacts database to the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). Our dedicated product development team uses customer suggestions to regularly enhance simPRO features. If you need any other assistance, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO ED Elizabeth D. Office Administration Consumer Services Used the software for: 6-12 months ### "Great Customer Service" July 21, 2020 5.0 From the beginning everyone I have worked with has been incredible. If they don't have an answer for you right at the moment they will always go back to the drawing board and figure a solution out for you. They are customer focused and truly do whatever they can to make your company run smoothly. Pros Their customer service is awesome. There are so many different ways to get in touch with someone and they're quick to respond. Cons There are some aspects of it that make a little difficult for pool companies to operate from, but just makes you think outside of the box and change your business structure. Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing Simpro Less expensive, more customization available Review Source Response from Simpro Software July 22, 2020 Hi Elizabeth, thank you for taking the time to review simPRO! We're happy to hear that you've had such a positive experience with our Customer Support team. Best, Team simPRO CW Christine W. Accounts Construction Used the software for: 2+ years ### "Very easy and convenience to use " July 28, 2025 4.0 Pros I started use Simpro since 2021 and crossed three different entities. Very easy and convenience to use. Cons The problem is that we could not copy files/jobs from one entity to another entity, only some basic information Review Source MT Marek T. CEO Financial Services Used the software for: 1-2 years ### "Simpro Review" May 24, 2023 5.0 Overall, my experience with Simpro was positive. The software provided a comprehensive solution for managing all aspects of my field service operations. The job scheduling, dispatching, and tracking features allowed me to optimize my workforce and ensure timely service delivery. The integrated inventory management module helped me maintain control over my stock levels and reduce delays caused by missing parts. The ability to generate insightful reports and analyze performance metrics greatly aided in making informed business decisions. While the initial setup was a bit challenging, the software proved to be reliable and efficient in streamlining my field service processes. Pros One of the things I liked most about Simpro was its comprehensive suite of features for managing field service operations. The software provided robust tools for job scheduling, dispatching, and tracking. The intuitive interface made it easy to assign tasks to field technicians and monitor their progress in real-time. Additionally, the integrated inventory management module helped streamline the ordering and tracking of parts and materials. The ability to generate detailed reports and analyze key metrics provided valuable insights into the performance of my field service business. Cons While Simpro had many strengths, one aspect I liked least was the initial setup and implementation process. It required some time and effort to configure the software according to my specific business requirements. The customization options, while extensive, could be overwhelming for new users. Additionally, the pricing structure could be more flexible, as some features were only available in higher-priced plans. Despite these minor drawbacks, once the system was set up, it proved to be a valuable asset for my field service business. Review Source Response from Simpro Software June 5, 2023 Dear Marek, Thank you for your positive review of Simpro on Capterra! We greatly appreciate your feedback and the time you took to share your experience with our field service management software. We're thrilled to hear that Simpro has been a game-changer for your business. The ease of tracking jobs and the improvements it has brought to your job and work supervisor are truly rewarding to hear. We understand the importance of having comprehensive functionalities for efficient job scheduling, dispatching, and tracking, and we're glad that Simpro has been able to meet those needs for you. Our team has worked hard to develop these tools, and your satisfaction is a testament to their dedication. We also acknowledge your feedback about the initial setup and implementation process. We apologize for any challenges you faced, and we're continuously working on enhancing our onboarding process to make it as seamless as possible for all users. Your feedback is invaluable in helping us improve and provide a better experience to our customers. Regarding the functionality available on higher plans, we understand that not every business requires all the additional features. That's why we offer Simpro Premium, which provides a comprehensive suite of features that meet the needs of many customers. Additionally, we offer a range of add-ons that can be customized to your unique requirements, allowing you to tailor the software to suit your specific needs. Once again, we appreciate your support and choosing Simpro as your field service management solution. We're here to support you at every step, and we're committed to continuously improving our software to exceed your expectations. If you ever need assistance or have further suggestions, our dedicated support team is here to help. Regards, Simpro AL Allison L. Office Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "simPRO as a paperless program" February 24, 2022 4.0 We find we are not losing job cards anymore which means we get to charge out every job that is complete. But we still have to manually check jobs that the technician may not have used the correct status. This can be a bit frustrating and time consuming. Invoicing is very easy and great to be able to delete one if it needs improvements or change the charge to customer etc. Copying jobs is another great feature and also creating recurring jobs is fantastic. Once you get the hang of it and finding little features along the way it is great. We have been using it 2 years and still finding out things but also still frustrated that problem areas that a lot of users report/request are not solved fast enough. We as users of the software, working in many different scenarios should show the developers what changes they need to make rather than what they want to add. Pros Great to change to Cloud Based product. Customer support is the best. Nice to be able to talk to real people and have them remote in and help with issues. Cons Not being able to keep any other modules open other than Jobs Quotes Purchase Order Receipts Invoices. It would be great to keep the People, Schedule Catalogue Invoices Utilities and Reports open in tabs at the top. I have to duplicate the pages in case I get a phone call and have to enter a new job or do a customer query otherwise I have to re-start my report, for example, all over again. simPRO is not very comfortable being duplicated. Dealing with stock is extremely difficult and transferring Work notes and Technician notes over to another job if the Electrician has written in wrong job or cost centre. Some reports are not suitable and you cannot customise a report beyond the parameters it was created from. Review Source Response from Simpro Software March 17, 2022 Hi there Allison, thank you so much for this feedback. We are so happy to hear about your experience with our support team. They are always happy to assist in any way possible! We really appreciate the insight into some of your frustration. We always encourage our customers to add their thoughts and ideas to our Ideas Portal. Every idea submitted is reviewed by our simPRO team. Currently most of the "Top Ideas" on the ideas portal are in progress or committed to, and we look forward to sharing these features with the community soon. Thank you again for the feedback! DC David C. Managing Director Construction Used the software for: 6-12 months ### "Simpro" August 18, 2022 4.0 We have had a good experience with Simpro implementation team and our consultant was great. The suppourt team are not as well versed in the software and sometimes don't come up with the correct solution to the problem Pros Easy to implement the back office side works really well and gives the ability to manage stock and jobs easily. The integration into Quickbooks is flawless and is a great boon. Cons The mobile app is hard to use not intuative and lacks some funtionality. Reason for choosing Simpro It had the best user interface across the board, the best integration into Quickbooks and had 80% of the functionality we required. Review Source DW Dale W. Director Retail Used the software for: 2+ years ### "Simpro Enterprise" February 24, 2022 4.0 Really good Pros Relatively easy to use. The jobbing features in general are easy. Interest on overdue invoices should be better set up and integrate with Xero better. Currently is manual and very time consuming. PO's should have better restrictions but are easy to use. Great help menu and find it very easy to follow when I need help. When there are Simpro Enterprise or Connect problems would like immediate notification as this affects job syncing and slows our process down. Cons Integration was easy but we had help from our Laser Group business development manager Reason for choosing Simpro Non applicable Review Source Response from Simpro Software March 17, 2022 Hi there Dale, thank you so much for providing this feedback! We are thrilled to hear that you have found our Help Desk useful. Anytime that you run into problems that are slowing down your process, please reach out to your local support line. They are always here to help and assist you! Thank you again for this feedback. RO Ryan O. Projects Administration Construction Used the software for: 2+ years ### "simPRO Review" February 17, 2022 5.0 Support is amazing, once you have an idea of what is going on the software becomes very easy to use Pros Total business management package that also allows for easy integration Cons During the setup process you really need to know what you are doing, certain things are hard to go back and change Review Source Response from Simpro Software March 17, 2022 Hi there Ryan, thank you so much for the kind words. Our simPRO team is motivated by success stories like yours, and we want you to know that we sincerely appreciate you, your business, and feedback. We look forward to continuing to support your business and grow with you! JK Jim K. VP Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Look for a better company" July 14, 2023 2.0 Sorry, but this company is out for money, not the customer. We went with them because they sounded good, but after four months, we needed help to get it online. They cram train in an all-day session, and the platform was built in Australia, so the vocabulary is quite different. We decided that it wasn't for us.And This is where it gets to be a problem you have to sign up for a year contract, and even if it does not work for you, you'll pay for that year. In other words, there is no guarantee if you are not happy with it, tough luck, you'll pay for it, and way.When it talks 6 to 9 months to get the platform up and working, that is a problem, and then you have a problem with their platform, and it will not work.Their response is you have a year contract. We don't care if you can't use it. You have a contract for a year.I can only say one thing don't go with these guys there in it to make their money any way they canThere are other companies out there. Just careful Pros There are none to talk about. Their just a lousy company Cons When it talks 6 to 9 months to get the platform up and working, that is a problem, and then you have a problem with their platform, and it is not going to work. Review Source FG Faye G. Operations Manager Construction Used the software for: 2+ years ### "Simpro feedback" March 7, 2022 4.0 Pros Simpro has excellent features to streamline processes like auto triggered notifications. These are helping our company take the step forward to compete with big players in helping us look professional. Cons The set up can be tricky. I have made numerous phone calls to your support line for them try investigate why something doesn't work as thought. There is lots of great people in the support team and they generally go out of their way to help resolve the issue. Review Source Response from Simpro Software March 17, 2022 Hi there Faye, thank you so much for this feedback. We understand the implementation process can be a lot of work for your business. Our training process is robust and can take a significant amount of time; however, it is essential for long term success with our software. We are looking forward to continue supporting your business! DS Darren S. Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Need to listen to your users SimPro." February 17, 2022 3.0 Pros Good general features and relatively easy to setup and use. Cons They take soo long to implement user suggestions, they have a forum and voting system for ideas but then take no notice of this when the do their upgrades, come on SimPro start listening to your users... Review Source Response from Simpro Software March 17, 2022 Hi there Darren, thank you for your feedback and details regarding your experience with simPRO. With over 150,000 simPRO users, the Ideas Portal receives many suggestions every day. We can reassure you though that every idea submitted is reviewed by the simPRO team. Many factors go into prioritisation of development including how many users will benefit from the feature, and the knock on effects it may cause to others. simPRO has a development team dedicated solely to acting on these suggestions and in the last year alone, the team has been able to resolve over 120 ideas. Currently most of the "Top Ideas" on the ideas portal are in progress or committed to, and we look forward to sharing these features with the community soon. Please reach out to us with any further questions or concerns. Once again, we sincerely thank you for this feedback! JV Jane V. Office Manager Music Used the software for: Less than 6 months ### "Alot of work to transition but so far worth the work put into it" February 18, 2022 4.0 When they tell you planning and implementing is hard they are not lying. It takes lots of time investment and should be done in stages. The software offers so much and you need to figure out what matters first and slowly work into the other things. Pros Service order flow, scheduling, invoicing. Also, the training and support is fantastic. Trainer kept us on track and productive. Came back when we were ready to launch and cleared up alot of things. Cons The mobile app needs some help, but I think most do at this point in the world of technology. We expected a little more and hope more is in development Reason for choosing Simpro Tried the other product and it failed us. The product couldn't meet our needs and the support was terrible. Review Source Response from Simpro Software March 17, 2022 Hi there Jane, thank you so much for this wonderful feedback! We are thrilled to hear that you have had such a positive experience with our training and support teams. We understand the implementation process can be a lot of work for your business. Our training process is robust and can take a significant amount of time; however, it is essential for long term success with our software. We are looking for to continually supporting your business growth. Wishing you all the best! DH Daryl H. Operations Admin Officet Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Simpro Review " February 23, 2022 5.0 Fully satisfied. Simpro has been a huge leap from where we were at prior. Simpro has increased productivity tenfold./ Pros Simpro has Multiple Features that have increased efficacy across different factors of our business. from Scheduling, Purchasing invoicing ECT. Cons Speed of implementing discussed ideas, through the ideas process Review Source Response from Simpro Software March 17, 2022 Hi there Daryl, thank you so much for this kind review and feedback! We are thrilled to hear the simPRO has helped increase efficiency across your business. That is the kind of success story we love to hear! We thank you for your business and look forward to supporting you. Wishing you well! VR Verified Reviewer data analyst Accounting Used the software for: Less than 6 months ### "the ideal software for project management. " November 10, 2022 5.0 I recommand this sofware because it's really helps to get project done very quickly Pros Simpro is an excellent software for project management. it embeds features such as estimation, planning, execution of tasks, inventory management. it's really a complete and quite easy to use software. Cons I have to use it at least for 3 pojects to get my hands on it. Alternatives considered [MeasureSquare](https://www.capterra.com/p/175111/Measure-Square/) Review Source KB Kimberly B. Bookkeeper and Administrative Staff Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "SimPro" March 8, 2022 5.0 It is very useful for a business entity. Pros What I like most about the software is how SimPro integrates the payroll and processes, it is very efficient to use and can help every entity to minimize the time allotted to every business transaction. Cons What I like least about simpro is when we cannot edit the time allotted for each day to an employee. Review Source HM Hoss M. IT Project Manager Renewables & Environment Used the software for: 1-2 years ### "simPRO is good, but can be better!" February 17, 2022 4.0 Pros Workflow - There is a clear process. Keeps everyone on the same page. It provides a framework and process for submitting, reviewing, approving, assigning and tracking project requests. Security - It's highly secured as far as our experience. Cons Invoicing flexibility - We need a proper Integration capability. Custom fields - This is limited. Dynamic Emails - It's not easy to have access to custom fields in the emails. Review Source Response from Simpro Software March 17, 2022 Hi there Hoss, thank you for your feedback and details regarding your experience with simPRO. Your input is very important to us, and we appreciate the insight you have expressed. We prioritize ensuring the software fits your business model and functionality, and this feedback is incredibly helpful to us. Once again, we thank you for this information and look forward to continuing to support your business! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.