Who Uses This Software?

Advertising Agencies, Marketing Firms, Digital Agencies, PR Firms, Creative Agencies, In-House Creative Teams


Average Ratings

257 Reviews

  • 4 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $38.00/month/user
    See pricing details
  • Pricing Details
    Pricing starts at $38 per user, per month for 10 minimum users.
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Workamajig
  • www.workamajig.com/
  • Founded 2003
  • United States

About Workamajig

Workamajig Platinum is a fully integrated Creative Agency software system that includes everything from Project Management, Resource Management and Agency Management to Creative Collaboration, CRM & Sales & Time-Tracking. Workamajig began over 25 years ago as an operations and technology consulting firm to creative shops & we've been putting that expertise to use ever since. More than 3,000 creative teams rely on Workamajig every day.


Workamajig Features

  • Campaign Management
  • Collaboration
  • Document Management
  • File Sharing
  • Project Management
  • Task Management
  • Time Tracking
  • Billing & Invoicing
  • Client Management
  • Collaboration
  • File Sharing
  • Marketing Calendar
  • Project Management
  • Task Management
  • Time Tracking
  • Alerts/Notifications
  • Capacity Monitoring
  • Color Coding
  • Dependency Tracking
  • Drag & Drop
  • Milestone Tracking
  • Progress Tracking
  • Task Management
  • Templates

Vendor has not completed this information.

  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Portfolio Management
  • Resource Management
  • Time & Expense Tracking
  • Traditional Methodologies
  • Budget Management
  • Collaboration
  • Dashboard
  • Issue Management
  • Milestone Tracking
  • Portfolio Management
  • Project Planning
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Task Management
  • Time & Expense Tracking
  • Collaboration Tools
  • Cost-to-Completion Tracking
  • Gantt Charts
  • Kanban Board
  • Milestone Tracking
  • Percent-Complete Tracking
  • Prioritization
  • Status Tracking
  • Time & Expense Tracking
  • Capacity Management
  • Data Visualization
  • Demand Forecasting
  • Drag & Drop
  • Employee Scheduling
  • Filtered Search
  • Resource Allocation
  • Skills Tracking
  • Utilization Management
  • Collaboration Tools
  • Create Subtasks
  • Gamification
  • Gantt/Timeline View
  • Mobile Access
  • Percent-Complete Tracking
  • Recurring Task Management
  • Reporting/Analytics
  • Spreadsheet View
  • Task Board View
  • Time Tracking
  • To-Do List View
  • Activity Tracking
  • Billing & Invoicing
  • Expense Tracking
  • Project Tracking
  • Reimbursement Management
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Automatic Time Capture
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Employee Database
  • Mobile Time Tracking
  • Multiple Billing Rates
  • Offline Time Tracking
  • Overtime Calculation
  • Timesheet Management
  • Vacation/Leave Tracking
  • Access Controls/Permissions
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Customizable Dashboard
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Mobile Access
  • Task Management
  • Third Party Integrations
  • Workflow Configuration

Workamajig Reviews Recently Reviewed!


Capterra loader

Great Project Management & CRM Software for Mid-Sized Agencies

Oct 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Workamajig helps our brand management agency track all necessary project information in one central location. Everything can be documented, from tasks to meetings, time entry, creative briefs, project proofs, PO's and invoicing. It is fairly easy to use. Also it is great for looking up projects from the past and creating new dockets based on the structure of past projects.

Because Workamajig is web-based it provides a very user-friendly interface for team members no matter where they are located.

Project home pages can be customized by each user, so they can show or hide a dashboard that features what is most important to them based on their role or how they work. Access rights and privileges are easy to assign as well.

Cons: It can take a while for new users to get used to where everything is accessed as far as entry points for critical information or reports that you can pull. The user interface can be a bit confusing for project income forecasting - for example having to open more than one area of the project to enter Accounting information and billing dates, as well as checking off - "Include in Forecast" at the estimate stage. There are also many ways to achieve the same goal but it can be more confusing than helpful for some - I think there could be some simplification of steps needed for setting up things like project sales forecasts.

Overall: Overall I really like this software and would highly recommend it to any small to mid-sized agency that needs help to organize their project flow, tracking, client and vendor communications/task tracking/follow up and A/R or A/P.

Vendor Response

by Workamajig on November 20, 2018

Hi Shelly,

Thank you for sharing!
I'm glad to hear that your team is gaining value from having everything detailed in Workamajig.

I'd like to do what I can to make your experience even better. We do have different options available for revenue forecasting, as flexibility is necessary to cover the various needs in this area. Ex: fixed fee vs. time and materials, and the ability to create different versions of estimates on a single project, and decide which should be a part of the revenue forecast.

We'd love to hear your thoughts on how we can simplify this, while providing the same flexibility - please let us know at support@workamajig.com.

Looking forward to hearing from you :)

Regards,
Hannah
Team WMJ [: ]

A valuable tool that helps keep track of project schedules and milestones geared to creatives.

Jan 15, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: No longer in flash, it is an elegant design that is easy to read. The customer support is good. They work with you and often bugs are fixed. Projects are clearly sorted by deadline.

Cons: It's great for simple deadlines, but It doesn't have any tools to sort out congested schedules. e.g. what software can stop someone from being booked 84 hours in a single work day.

It's very manual. updating projects can be time consuming and human error with the interface has lead to scheduling errors. It's not very compatible with other common office programs (e.g. can't get it to sync for meetings in outlook and we don't want to use jig for all our meetings). This means we only use a small portion of the software relating to project schedules and budget.

Hard to establish priorities.

Some information is hard to find with their interface. (e.g. several clicks to find the task number required to enter your time if you are entering a task that you weren't assigned)

Overall: an overview of projects and their due dates organized by tasks.

Vendor Response

by Workamajig on February 16, 2018

Hi Bill,

Thank you for sharing your experience with Workamajig; the areas that work well and the one's we can improve upon. We do have solutions to the specific concerns you mentioned, but I don't want to get too granular on this thread. I've asked our support team to reach out to you directly.

As always, please feel free to reach out to support@workamajig.com with any questions - we're here to help!

Regards,
Hannah
Team WMJ

I've used it across two different agencies for the past 8 years

Jan 09, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: When setup properly on the front end it can do a great job exporting status reports for our team, which is a task that would mean someone manually updating a spreadsheet if we didn't have workamajig.

Cons: It's project management input functions (diaries) are too linear. Wkmjg works great for simple jobs like print ads and radio scripts but when it comes to projects with a lot of parrallel tasks, moving at the same time, it doesn't compare to products like Basecamp. For instance, I could never use wkmjg to build a website (or any complex digital pieces) where I need to set deadlines for multiple disciplines and keep their resources and conversation separate from one another. For example, my designer shouldn't have to wade through a ton of diary posts between the QA team to find my last post to him. I also think the accounting side of wkmjg is something that was designed a long time ago and has just been gradually tacked on and added to and it's in need of a audit and complete redesign to make it more user firendly for both agency accountants and the project managers reviewing billing worksheets on the other end.

Vendor Response

by Workamajig on February 27, 2018

Hi Brandon,

Thank you for taking the time to provide your feedback as it helps us improve our product and user experience. Our team is happy to review issues and help streamline processes at support@workamajig.com.

Best regards,
Megan
Team WMJ

Workamajig

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Workamajig is easy to set up, easy to use, and easy to train new employees. You can jump in using everything or ease in using different applications. The training staff is great at answering questions, and they are very helpful in getting set up, and walking you through various changes as your business changes and grows.

Cons: We chose to use our own server, instead of being on the Workamajig server. I would recommend that you be on the Workamajig server, as they make certain that updates are completed in a timely manner, and in the long run will make your life easier. This is not really something that I dislike about the software, but a recommendation that I would make to someone thinking about purchasing.

Overall: Overall, my experience with Workamajig has been great. If there is something that I feel would make my life easier, they send it to the engineers who review, and add to the next update. If I have special reports that I need, but cannot figure out on my own, they create them for me. They have helped walk me step by step through the process from day one, and have made many updates and improvements to the software along the way that has been beneficial.

Vendor Response

by Workamajig on November 15, 2018

Hi Terri,

Thank you for taking the time to review our product. I'm happy to hear that your team is gaining value from Workamajig and that you found it easy to set up!

As always, our team is here to help at support@workamajig.com.

Regards,
Hannah
Team WMJ [: ]

Capterra loader

Worka-meh-jig

Aug 10, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Pros: Budget tracking. Time management. That it can serve as a single source for the entire length of a project, making it easy to track progress over time and locating assets from as far back as the beginning.

Cons: The clunky interface. The difficulty of navigation. That anyone can look at any diary post, regardless of whether they are on the job or not. That you can't download all attachments at once. That it still runs in Flash despite Flash being the industry standard from 10 years ago.

Overall: I try to use it as little as possible. From an interface that makes me pray that future generations never see it, for fear of embarrassment, to a completely average list of features, most of which are completely useless to me, I find workamajig is best and perhaps only suited as a time entry and billing platform. Strip it of all the bloated nonsense and I think you have a much better product.

Vendor Response

by Workamajig on October 09, 2018

Hi Ryan,

Thank you for taking the time to share your feedback. Workamajig has released our Platinum interface, which is HTML5 based and we have resources available for our Platinum users including new walk-throughs to help navigate the interface as well as Platinum tips listed in this link: http://help.workamajig.com/platinum-tips.

Our training team is also happy to aide our clients in the transition from Flash to Platinum with complimentary training on the new interface.

Our team is waiting to assist at training@workamajig.com.

Best regards,
Megan
Team WMJ

As a Workamajig Admin I am extremely impressed with it's ability to help manage projects.

Jan 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: I love Workamajig's User Interface. After using various Project Management softwares in my day, Workamajig Platinum User Interface is easy to navigate and has an extremely successful adaptation for users. I also love the ability to customize workflows, add in additional deliverables based on the approval cycle, and communicate with other team members within the system.

Cons: While building out the workflows within Workamajig we had quite a few 'workamarounds' that we had to come up with in order for the system to meet our needs. An example is: I wanted an email to fire when a task was assigned, which was possible on all tasks, but the first one. One of our workamarounds for that was to have the first task be assigned to the PM and was titled "Close this Task" so that the next task would fire an email to the appropriate team member. That's just an example of some of the workamarounds we had to come up with. The Deliverables were also very difficult for us to monitor the status of.

Overall: Workamajig is a fantastic solution for a Marketing Project Management tool. It allows the Project Manager and subsequent teams to manage projects with ease while also interacting with billing, time tracking, and overall profitability analysis.

Vendor Response

by Workamajig on February 13, 2018

Hi Allison,

Thank you for taking the time to share your experience and feedback as it will help us continue to improve our user experience. Please let us know if we can be of any assistance at support@workamajig.com.

Best regards,
Megan
Team WMJ

Capterra loader

14+ years using WMJ

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to integrate our CRM, time tracking, project management, and accounting to leverage the ability to look at our leading and lagging KPIs to be profitable.

Cons: The variety of offering the software can do is massive. Deciding in our office whats a priority to run as efficiently as possible can be challenging. For example, there is WIP in the software but because of our size its the right fit for us.

Overall: From dealing with customer service to upgrades to the software over the years the overall experience has been exceptional. I work on the Finance side but whats wonderful that it doesn't matter which piece of the software you go in to, the layout and functionalities throughout are consistent. In a small office under 20 sometimes people only touch parts of the software or their roles cross, the customization that WMJ offers to be able to handle the crossover in security and viewing ability makes this feasible.

Being able to leverage the ability to look at financials by client/campaign/project and then report on efficiency and profitability is important to our management team.

Vendor Response

by Workamajig on November 16, 2018

Hi Rachel,

Thank you for taking the time to review Workamajig. It's great to hear from someone who's been with us for so long, benefitting from the very features we've spent years developing!

As always, please feel free to reach out to support@workamajig.com with any questions, comments or suggestions.

Regards,
Hannah
Team WMJ [: ]

Workamajig is an excellent project management tool plus more!

Oct 26, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is the ease of use for the admin functionality. When the business comes for updates, its easy to come up with a solve and address their business needs.

We have expanded Workamajig use in so many facets of the business. Due to this and the automation that can be set up with other applications we are taking efficiency to the next level.

Cons: Teaching the business was a little bit of a struggle since there are so many ways to get to what they are looking for. Although listing this as a con, it can be taken as a positive also. People think and operate in different ways! URL's can also be supplied and set as a bookmark to help users out.

Overall: I can't get into specifics on how our company uses Workamajig due to confidentiality reasons, but I will say the Workamajig team whether it is the leadership, support or engineering team is definitely a Class A organization. They put forth the time and effort to support their customers which is priceless in todays environment!

Vendor Response

by Workamajig on November 12, 2018

Hi there,

Thank you for taking the time to review our product.
I'm so happy to hear that you're team is gaining value from Workamajig!

If there's anything we can do to make your experience ever better, please feel free to reach out to support@workamajig.com :)

Regards,
Hannah
Team WMJ [: ]

It'll do what you need it to do.

Oct 26, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: One of the few solutions that connects time tracking, project management, fairly sophisticated accounting and billing, media contracts, utilization reporting, and more.

Cons: Its not intuitive. The products ease-of-use has improved with the latest version, Platinum, but its still not as intuitive as most main stream software. Users/managers of the product need some pretty specific knowledge of the software to get the most out of it.

Overall: We used two separate systems for accounting and project workflow, this was one of the few that pulled them together in a more native manner. If you want workflow software, there are many out there that are FAR better than this solution, and the same can be said for accounting software. But until Quickbooks-like solution or Basecamp-like products natively integrate, this is probably the next best thing.

Vendor Response

by Workamajig on November 05, 2018

Hi Dan,

We appreciate your honest feedback, as it gives us the opportunity to continue to improve our product.

We are happy to provide training on the new Platinum interface as well as review current processes for streamlining options. We also have resources available for our Platinum users including new walk-throughs to help navigate the interface as well as Platinum tips listed in this link: http://help.workamajig.com/platinum-tips.

I will have you account manager follow-up.

Best regards,
Megan
Team WMJ

Long time user

Aug 16, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Pros: Timesheet capabilities. I don't use it for much else at this point, I use Outlook Tasks to keep track of what you call "my activities".

Cons: No integration with Outlook or Google Calendar. The search function doesn't seem fully developed, doens't always populate the things we are looking for. Requires a lot of refreshing. No mobile app. There is not a great personal task option, not everything I need to complete needs to be on an activity.

Overall: This is the third agency I've used Jig at. Every place has it set up different but the pain points I mentioned above are consistent at each place. I haven't seen the platform evolve much over time, I can't believe there isn't a calendar integration yet or a mobile app.

Vendor Response

by Workamajig on August 23, 2018

We appreciate your honest feedback, as it gives us the opportunity to continue to improve our product. There are available solutions to the specific issues mentioned and we'd love to help you resolve them, but don't want to get too granular on this thread.

Included is a link to our help guide about calendar sync options with Google/Exchange:
http://help.workamajig.com/calendar-overview

Also, we are happy to provide training on our Platinum interface and how to use the phone browser for time entry and calendar functions. Our team is waiting at support@workamajig.com to help you.

Best regards,
Megan
Team WMJ

Great for timesheets, but steep learning curve

Nov 09, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to track and change time for projects.

Cons: Not very user-friendly. There is a somewhat steep learning curve just to figure out how to locate projects and track time. Icons are small, unclear, and don't relate at all to the actions they represent.

I also have problems attaching documents to diary notes at times. It seems like special characters (even dashes) set these problems off, but I'm not entirely sure because Workamajig doesn't always give me a clear diagnosis.

Vendor Response

by Workamajig on November 29, 2018

Hi there,

Thank you for your review of Workamajig.

Workamajig is designed to be an enterprise solution for creative firms taking the place of all other systems; Project Management, Time Tracking/Resource Management, CRM, Accounting, etc.
To ensure information flows correctly between the different modules, detailed set-up and implementation is imperative.
We understand this can be time consuming in the beginning, but is meant to streamline processes moving forward.

If your project manager assigns a task to you, it will default in your projects and tasks and you would simply need to enter your hours. There are also a few other options for tracking time, and we'd be happy to review this with you.

Feel free to reach out at any time at support@workamajig.com. We're here to help!

Regards,
Hannah
Team WMJ [: ]

Extremely clunky

Dec 06, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Workamajig has all of the core features you'd want in any project management tool. The implementation of those features on the other hand....

Cons: The user interface is downright terrible. It is clunky, it doesn't refresh when it is supposed to and the load times are extremely laggy. The software is also extremely buggy. I have had many instances where I have definitely entered data only to go back and find that what I entered was missing. It's hard to do anything with confidence when there are this many bugs!

Overall: If you are looking for a project management tool I would strongly recommend looking elsewhere!

Vendor Response

by Workamajig on December 11, 2018

Hi there,

Thank you for your candid review of our product, as it helps us to continue to improv.

Have you had an opportunity to check out the all new Workamajig Platinum Interface?
We've completely rebuilt the product to be more responsive, intuitive and easier to navigate.
There's no added costs for platinum and you can check it out at any time by simply adding /platinum to the end of your login url.
We've also set up walk-throughs to help you navigate the new interface and can offer free training on the new apps.

Please feel free to reach out with any questions at support@workamajig.com - we're here to help!

Regards,
Hannah
Team WMJ [: ]

We selected this tool to streamline our agency functions, increasing efficiency and productivity.

Apr 18, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money

Pros: Project management software tool specific to the advertising agency structure and workflow. Integration of all the necessary parts from beginning (new client, new project) to end (billing).

Monthly updates. They listen to users' feedback and make updates in response.

Cons: Initial setup took a full year. It was a big process and should have been accomplished quicker. Availability of trainers and time allowed were limited. There is some limitation to customization but it seems to be improving.

Vendor Response

by Workamajig on May 16, 2018

Hi Jennifer,

Thank you for sharing your experience as it gives us the opportunity to continue to improve our product and implementation process.

As you mentioned, Workamajig is designed to be an enterprise solution for creative firms taking the place of all other systems; Project Management, Time Tracking/Resource Management, CRM, Accounting, etc. To ensure information flows correctly between the different modules, detailed set-up and implementation is imperative. We understand this can be time consuming in the beginning, but is meant to streamline processes moving forward.

We greatly appreciate your feedback and please let us know if there are any enhancements that would improve user experience at feedback@workamajig.com.

Best regards,
Megan
Team WMJ

Great if set up right - Platinum needs help

Oct 26, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It's easy to navigate and find what you're looking for.

Cons: It's unfortunate that you've decided to stop updating Classic Workamajig. Platinum has some great features, but because it's a responsive site (as it changes size), it's difficult for me to work with on my computer. I can't have two windows open side by side, Workamajig Platinum and another window (which I'm using to enter information from into Workamajig). If I have them side by side, I can't see the information needed in Jig, and Jig continually tries to resize itself and resubmit information via reloading the page when the window is resized. I never had this problem in Classic. Please fix this!

Overall: As a project manager it's been very useful in keeping project information all in one place. I've worked at another ad agency who didn't chose to have Workamajig help custom tailor the system to them and it failed miserably. That's not the case here and it works well.

Vendor Response

by Workamajig on November 13, 2018

Hi Jessica,

Thank you for sharing your experience with Workamajig as we are constantly working to better our user experience. Please feel free to reach out if you have any questions at support@workamajig.com.

Best regards,
Megan Ivan
Team WMJ

My Company is New to Workamajig Platinum

Oct 26, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: As a millennial with pretty decent technology navigation skills / understanding how to quickly and efficiently learn program to my needs, Workamajig is pretty user friendly. I am aware there are lots of paths of the program that I don't use, but those that I do are relatively easy to maneuver.

Cons: I don't think older generations have an easy time learning the program, then causing understanding problems within our company. Unless they are tech geniuses basically, I don't think this is a program that could just be inserted into a company without having knowledge/understanding gaps.

Vendor Response

by Workamajig on November 02, 2018

Hi Keagan,

Thanks for taking the time to review our product! I'm glad to hear that you enjoy using Workamajig and are having an easy time of it.

I'd love to understand a bit more which knowledge gaps you are referring to. We do offer personalized training and have built in walk-throughs that cover all the basic workflows.

We are always looking to improve and I've asked our support team to follow up regarding the knowledge gaps you mentioned.

As always, please feel free to reach out with any questions at support@workamajig.com.

Regards,
Hannah
Team WMJ [: ]

Workamajig is fine until we find something better

Nov 05, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like being able to track projects within the software and the diary/conversation portion of the project to see where things were left if a project becomes stagnant.

Cons: The software is not user friendly ... especially the Platinum version. It makes it too confusing and Platinum can't do everything Classic can. I feel Workamajig makes tracking harder than what it should be.

Overall: You need to make sure you have a trainer who understands the software. We have not in the past and it's incredibly frustrating to have a training session with someone who is guessing their way around the software ... again, this shows how the program is NOT user friendly.

Vendor Response

by Workamajig on November 28, 2018

Hi Kristen,

Thank you for your honest feedback as we are continually working to improve our user experience.

We have resources available for our Platinum users including new walk-throughs to help navigate the interface as well as Platinum tips listed in this link: http://help.workamajig.com/platinum-tips.

Our client satisfaction team is here to insure you are getting the most from the training sessions by checking-in after each session and periodically thru the year. They are happy to address any concerns at training@workamajig.com.

Best regards,
Megan
Team WMJ

One of the only ways to gain a 360 degree view of your business

Nov 02, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Workamajig is a fully integrated agency management, which means that you can see a direct connection between projects, resources, time, money and profit.

Cons: The CRM/sales component and the vendor management components of the software are its least powerful options. Also, the fact that data are kept in silos means we can't find correlations as deeply as we wanted, but this is mitigated by the fact that there are plenty of excellent and powerful reports and reporting options.

Overall: We have used Workamajig for over a decade. We first used it for its time management and project management functions, but then we transferred our accounting onto Workamajig and now have a complete dashboard for our business.

Vendor Response

by Workamajig on November 19, 2018

Thank you for sharing your feedback. As you mentioned, WMJ was designed to be an enterprise solution for the creative communications industry; we are happy to hear your firm is utilizing the full system and WMJ is delivering value to your business!

We are continually working to improve our user experience and would appreciate additional details on how we could improve our CRM module. Our support team is happy submit enhancement ideas at support@workamajig.com.

Best regards,
Megan
Team WMJ

Interface Overload

Oct 26, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: There are many different features and uses for workamajig.

Cons: Theres so much you can do with the tool it almost becomes overwhelming. I would suggest making the interface a little more user friendly and finding a way to better divide and display each of the features available to users.

Overall: Overall the program functions well and haven't had much difficulty navigating the main interfaces. Once getting more in-depth with the program it begins to become complex and overwhelming.

Vendor Response

by Workamajig on October 29, 2018

Hi there,

Thank you for your review! We appreciate your honest feedback as it gives us the opportunity to continue to improve our product.

Have you had an opportunity to check out the new Workamajig Platinum Interface? We've completely rebuilt the product to be more responsive, intuitive and easier to navigate. There's no added costs for platinum and you can check it out at any time by simply adding /platinum to the end of your login url. We've also set up walk-throughs to help you navigate the new interface and can offer free training on the new apps.

To take advantage of the free Platinum training offer or to ask any questions at all, please reach out to support@workamajig.com and our support team will be happy to assist you.

Regards,
Hannah
Team WMJ [: ]

Will Know More Soon

Oct 26, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: We have been on WMJ for about five years now and are in the process of moving from the legacy product to Platinum as well. We are also moving our accounting over to the platform beginning Jan 1st. Hoping Platinum makes the product better value for us then it has been.

Cons: Onboarding was extremely difficult and we never really got it set up the way it should be. We are doing a reboot with the move to Platinum.

Vendor Response

by Workamajig on October 31, 2018

Thank you for your feedback! Workamajig is designed to be an enterprise solution for creative firms taking the place of all other systems. To ensure information flows correctly between the different modules, detailed set-up and implementation is imperative. We understand this can be time consuming and want to aide in a smooth transition to Platinum for your team.

We are happy to offer complimentary training on the new interface and we have resources available for our Platinum users including new walk-throughs to help navigate the interface as well as Platinum tips listed in this link: http://help.workamajig.com/platinum-tips.

I will have our training team follow-up to get a session scheduled.

Best regards,
Megan
Team WMJ

WMJ Review- 3 years in

Oct 29, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Search bar feature-- I love that you can search for any vendor, vendor number, project number at the top of the screen quickly and easily.

Cons: Some of the reports are not as easily customizable as others. They ARE customizable in the new mainframe, Platinum, but we still use the Classic version. Eventually we will have to learn the new software and switch over. It could pose challenges, as they will no longer update the Classic version once Platinum is fully functioning.

Overall: Our experience with WMJ has been mostly positive. It is always a transition to move over to a new agency and accounting software. They were very helpful during the transition with a lot of training and reaching out from our contact at WMJ.

Vendor Response

by Workamajig on November 15, 2018

Hi Rachel,

Thank you for taking the time to share your experience. We are glad to hear you feel supported by our training and support team.

Our goal is to help our clients easily transition to the new Platinum interface, so we are happy to offer complimentary training on Platinum to aide in this process. Please let us know how we can be of service at support@workamajig.com.

Best regards,
Megan
Team WMJ

Workamajig Works!

Oct 26, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Love the seamless integration between estimating and invoicing. Scheduling works well, and has the added benefit of several print views. Conversations has been a great way to keep all project details and updates in one location.

Cons: Some databases are still a bit tricky to access- searching for closed projects can be time consuming.

Overall: Workamajig has been great to work with! We been a user since Creative Manager, through "classic", and are now fully integrated into Platinum (in fact we were in Beta for most of the development of Platinum). Support is wonderful- questions are answered promptly, in a clear, concise manner.

Vendor Response

by Workamajig on November 21, 2018

Hi Lynn,

Thank you for for taking the time to share your experience with Workamajig.
It's great to hear from someone who has been with us since the beginning, benefitting from the very features we've spent years developing.

The custom reports feature does have the option to include closed projects. Closing a project is to remove them from typical searches on the inactive/active projects lists.

As always, we're here if you need anything at all at support@workamajig.com.

Regards,
Hannah
Team WMJ [: ]

WMJ Is The Best!

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of using it. It's simple to learn and makes what would be a very hectic workplace , work smoothly.

Cons: The amount of steps when assigning a task was greatly improved when WMJ platinum came out. I think uploading files and where the files are stored could be improved. At an advertising agency there are 100's of files uploaded a day and they can be difficult to find and keep track of.

Overall: We have WMJ and our WMJ team to thank for our organization at our company. It's a great way to track time for our clients and our bosses as well as easy to use.

Vendor Response

by Workamajig on December 05, 2018

Hi there,

I'm happy to hear that your ream has gained value from Workamajig, and that it's helped with your company's organization.

I'd like to do what I can to make your experience even better. You can open up the Project - Files area in Workamajig to drag-n-drop files into Workamajig.

We'd love to help with the difficulty you mentioned in finding/tracking your files, but we will need some additional details. Please email support@workamajig.com and we'll be glad to help!

Regards,
Hannah
Team WMJ [: ]

Seems fine for what it does.

Mar 18, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Web-based software makes it easy to access from any computer.

Time entry is intuitive.

Ability to copy weeks handy for longer projects.

Ability to run reports on project time spent seems robust.

Cons: Seems very complicated overall.

Ability to search on legacy version seems limited, Platinum seems to have fixed this.

Overall: I am a stereotypical "End User". I just log in to enter my time towards the projects I work on. That seems easy enough, and the only real problem I ever encounter is when the account manager hasn't set up the project correctly. That usually just involves a short conversation with the account manager and they are able to quickly resolve it. In the Platinum version of Woramajig, the time entry feature is even more intuitive and the copy week function is a HUGE timesaver. My supervisors seem to enjoy the ease in pulling time spent on a completed project in order to forecast future similar projects.

Overall, this is the best system for time entry I have used at a company, but my experience is very limited. It's much better than paper forms or Excel worksheets.

Pretty good and a definite improvement over the old system

Oct 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: We previously had separate systems for project management, timers for time sheets, time sheet entry, and tracking sales and prospects. With Workamajig it lets us do everything in one place. No more having 4 or 5 different websites or applications open at once.

Cons: The flash version constantly freezes for me. This generally wouldn't be a problem as they're moving away from the flash version anyways, but there are issues with the new Platinum version. Meetings are moving around or disappearing without a user making those decisions. When stopping a timer it will occasionally record that you've been working for negative time or just 0 out.

Vendor Response

by Workamajig on November 07, 2018

Thank you for sharing your feedback. We are glad to hear WMJ has provided an integrated solution for your team. We would like to make your experience better by investigating the issues you are having with the calendar and timer. Our support team is waiting to help at support@workamajig.com.

Best regards,
Megan Ivan
Team WMJ

They've come a long way

Aug 14, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: WMJ provides a solid platform for each sector of the creative business. It's relatively easy to track time, create budgets & schedules, and monitor projects overall. The interface is clean and appealing, especially in the Platinum update.

Cons: The flash version is archaic and extremely buggy. The updated version can be glitchy and doesn't automatically update to the current day. When entering tasks or time, it often has glitches and errors, or adds to the wrong fields.

Overall: Overall, the product is an extremely effective tool for workflow and data logging, if only some of the bugs could get ironed out.

Vendor Response

by Workamajig on October 08, 2018

Hi Monte,

Thank you for sharing your experience with Workamajig; the areas that work well and the ones we can improve upon. We are constantly striving to better our user experience and would like to further investigate the errors occurring. A member of our support team will follow-up shortly. You can also reach them with any questions at support@workamajig.com

Best regards,
Megan Ivan
Team WMJ

I only use the program to enter my time.

Nov 02, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Clear display of information. Unce you learn how to use the basic functions is easy to use.

Cons: Not easy to find functions. When a new update is applied, is glitchy. Hard to find stuff.

Overall: I use the program everyday to enter my time, is easy as long as I know the project number exactly; as soon as I miss a dash or extra space or in any way different from the set name, it takes for ever to find the info. It will be nice that I can add time in the same project line but at different times without opening a new line.

The timer works good but once the window is open you can not get it to disappear, even when you stop it. So I don't use it. For my needs is good.

Vendor Response

by Workamajig on November 19, 2018

Hi Andrea,

We appreciate your feedback, as it gives us the opportunity to continue to improve our product.

I believe there is an available solution to make entering your time to projects easier. We'd love to review the WMJ project schedule, but don't want to get too granular on this thread. Our team is happy to schedule a training or review via email at support@workamajig.com.

Best regards,
Megan
Team WMJ

Review

Oct 26, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I like that you can create a bunch of different job needs (estimates, time sheets, etc) all in one system.

Cons: I struggle with the new format because i have to go into a bunch of windows to get one piece of info and then exit and then go back through the process when i have to update something again. I spend more time going through the windows than working on the job.

The calendar job start and end dates are absolutely infuriating. Every time i change one date, others change. it will even change the logic option (must start on, must end on) on me, which doesn't make sense. Our projects are so different, i just want to be able to put whatever dates I want without the system trying to correct me.

Vendor Response

by Workamajig on October 30, 2018

Hi Caitlyn,

Thank you for taking the time to review our product, your feedback is important to us.
I'm glad to hear that having everything in one system has been a benefit to you.

There are available solutions to the specific issues you mentioned and we'd love to help you resolve them but don't want to get too granular on this thread. Your account manager will be reaching out to you shortly.

Regards,
Hannah
Team WMJ [: ]

Workamajig keeps advancing

Oct 26, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the software because of it's functionality and how many different ways there are to measure your productivity. I think it is complementary to many different roles within a company from accounting to project management to traffic monitoring, benefitting all of them equally.

Cons: Although I like that WMJ continues to update and make the software more useful, I find that sometimes it's not very intuitive, especially while trying to train other team members on the many steps.

Overall: I really do like WMJ, it's been my favorite software I've used this far.

Vendor Response

by Workamajig on November 05, 2018

Thank you for sharing; we are glad to hear WMJ benefits multiple roles within your firm.

To aide our clients in transitioning to Platinum, we are happy to provide complimentary training. We also have resources available for our Platinum users including new walk-throughs to help navigate the interface as well as Platinum tips listed in this link: http://help.workamajig.com/platinum-tips.

Best regards,
Megan
Team WMJ

Workamajig

Oct 26, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Once you get up to speed, Workamajig is fairly intuitive. It's also nice that the jobs, time reporting, and billing are all integrated in the one tool.

Cons: The most frustrating part about Workamajig is its flash-based nature. The new Platinum solution is missing some critical features for our agency, so I'm not sure if this is a solution for us moving forward.

Vendor Response

by Workamajig on October 29, 2018

Hi Samantha,

Thank you for sharing your experience with Workamajig.
Workamajig Platinum has been completely rolled out in HTML5, and is designed to be more responsive, intuitive and easier to navigate. We are offering free training on the new Platinum apps and would love the opportunity to review your use of the tool.

We are always looking to improve our product. I've asked our support team to reach out to you regarding the features you feel are missing from Workamajig Platinum and the free training information.

As always, please feel free to reach out to support@workaamjig.com with any questions.

Regards,
Hannah
Team WMJ [: ]

Workamajig does it all

Oct 26, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I like that it let's you integrate all aspects of the business. From finance to scheduling. It has lots of capabilities in one package.

Cons: Figuring out how to use all the features is not so straight forward. It takes a lot of research to learn how to do certain functionalities such as setting up tasks lists for users.

Vendor Response

by Workamajig on October 31, 2018

Hi Abraham,

Thank you for your feedback as it gives us the opportunity to continue to improve our product. As you mentioned, Workamajig is designed to be an enterprise solution for creative firms taking the place of all other systems. To insure information flows correctly between the different modules, detailed set-up and implementation is imperative. We understand this can be time consuming.

We have resources available for our Platinum users including new walk-throughs to help navigate the interface as well as Platinum tips listed in this link: http://help.workamajig.com/platinum-tips.

Our team is also happy to address questions at support@workamajig.com

Best regards,
Megan
Team WMJ

Features for small to mid agencies

Oct 26, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Time keeping/tracking. Customizeable desktop to see active jobs and notes about them.

Cons: Copying/moving estimates and POs over to new jobs... For example... a project worked on in 2017 includes estimates and POs that would rollover to a new 2018 job. Workamajig does not allow you to do this. You have to copy and paste.

Vendor Response

by Workamajig on November 21, 2018

Hi there,

Thank you for sharing your experience with our product. I'm glad to hear that you've gained value from timekeeping and the customizable desktops in Workamajig.

We do have available solutions for the issues you mentioned. Workamajig does not require you to add a project for each new year. you have the option to keep an existing PO open into the new year. If you need to create a new project, you can copy from the old project so the estimate will be carried over.
You also have the option to copy an existing PO and change the amount/project etc..

As always, we're here to help at support@workamajig.com. Please feel free to reach out with any questions.

Regards,
Hannah
Team WMJ [: ]

Workamajiging Hours

Oct 26, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to look up job numbers without having to contact administrators directly.

I like that you can customize the profile with pictures.

The copy and paste feature for projects recently worked on.

Cons: Changing the browser window size changes the format of everything.

Hard to find workamajig platinum if you don't already have it bookmarked.

The requirement to change the password every so often is a hassle.

Overall: It took a little getting used to at first but after a week It was no problem.

Emails notifications are helpful when forgetting to put in hours. Only takes a few min. To enter in the time so it is much better than physical time sheets.

Vendor Response

by Workamajig on November 12, 2018

Hi Bryce,

Thank you for taking the time to share your feedback as we as constantly striving to improve our user experience.

The browser windows change size as responsive design, so that if you're running WMJ platinum on a phone vs tablet vs desktop, it will change the user interface to make the most of the available browser screen space.

Password settings can be reviewed with your firm's system admin.

Please let our team know if you have any questions at support@workamajig.com.

Best regards,
Megan Ivan
Team WMJ

JIG

Oct 26, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: JIG provides reasonable daily schedule management.

Cons: Flash, Flash, Flash.

The name of the product is silly really. I am a little embarrassed when a client asks what we use.

Vendor Response

by Workamajig on October 30, 2018

Hi Tony,

Thank you for taking the time to review our product.
Have you had an opportunity to check out the all new Workamajig Platinum Interface? We've completely rebuilt the product to be more responsive, intuitive and easier to navigate and have already rolled this out for most users. There's no added costs for platinum and you can check it out at any time by simply adding /platinum to the end of your login url. We've also set up walk-throughs to help you navigate the new interface and can offer free training on the new apps.
Please reach out to support@workaamjig.com with any questions, or to schedule your free platinum training.

Regards,
Hannah
Team WMJ [: ]

P.S. Re the name; we really wanted it to be 'Super Awesome Free Range Low Calorie Agency Management Software Application', but we were denied that option...

Getting Jiggy

Aug 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very intuitive UI. Has a lot of features beyond budget tracking and project management. I feel like I am just scraping the surface of all the capabilities.

Cons: Still not very mobile friendly. A little clunky on Chrome with some to the drop downs.

Overall: It's made it a lot easier for me to track my teams status as it relates to budgets. Trying to get people to a place where they are fully aware of the time they have invested and what they have left. Using platinum and a project management tool has been rewarding. We are starting to use it more to track content and progression of jobs. I hope that it replaces trello so we are more integrated between departments.

Vendor Response

by Workamajig on August 23, 2018

Hi Mark,

Thank you for sharing your experience. We are glad to hear Workamajig is delivering value to your firm. Our support team is happy to investigate the issues you are experiencing with accessing on mobile/Chrome. I will have your account manager reach out to get additional information.

Best regards,
Megan
Team WMJ

Works well for our team

Oct 26, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: This software has the ability to cover several aspects of the business, from finance and sales to project management and time tracking. It is great to be able to have al resources in one program. Our account manager is also great in helping us fully understand the capabilities and settings. She is always available to help train us to use the software even better.

Cons: There are some detailed features that we want to use, but are not currently in the software.

Vendor Response

by Workamajig on November 06, 2018

Hi there,

Thank you for taking the time to review Workamajig! I'm glad to hear that your team has gained value by having using our product for many areas of business.

We would love to look into the unavailable features you mentioned, can you please email support@workamajig.com with additional details? Looking forward to hearing from you!

As always, please feel free to reach out with any questions.

Regards,
Hannah
Team WMJ [: ]

Director of Account Management

Aug 10, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Timesheet organization, budgeting and reporting are all things I need to be aware of in live time to have my team do their jobs the best to their ability. Workamajig allows us to pull these reports in nearly real time so we can adjust projects, create efficiencies and course correct as needed.

Cons: Resource Management is key for our agency, and the system makes resource management a big job to keep up with. To keep resourcing updated, there is lot of maintenance required in the system. So much so, that we may default to google docs or another system entirely.

Vendor Response

by Workamajig on October 08, 2018

Hi Lauren,

Thank you for sharing your feedback on WMJ; the areas that work well and the ones we can improve upon. We are constantly striving to better our user experience and our support team is happy to review questions as well as ways to streamline processes at support@workamajig.com.

Best regards,
Megan Ivan
Team WMJ

Effective, sometimes.

Oct 26, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Great for managing time with shorter projects or orknxedre that won't span more than a couple days. The platinum update was a great improvement upon the old system with some great features for working on smaller projects.

Cons: The aren't always helpful and somethings

Disrupt work on a creative side because there is no lead time or announcement of when and what the updates will be. Granted that might be given to others and not relayed down to our team and that is an internal issue

Vendor Response

by Workamajig on December 05, 2018

Hi there,

Thank you for sharing your experience with our product, the parts that work well and the ones you feel we can improve on.

Workamajig is designed to support long and short projects, and we'd be happy to review your use of the program to ensure you are maximizing your ROI.

Additionally, you can subscribe to receive release notes regarding software updates. In Platinum, click your avatar and click 'edit default settings' and check off 'Receive System Messages'.

Please feel free to reach out with any questions at support@workamajig.com - we're here to help!

Regards,
Hannah
Team WMJ [: ]

My Review

Oct 26, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Being able to update my timesheet from anywhere

Cons: Being in flash, the awkwardness of the windows, and the extreme lack of design make it a very clunky program to use.

Overall: If I didn't have to use it at work, then I would never otherwise use it. The extreme lack of design seriously hampers the software.

Vendor Response

by Workamajig on November 21, 2018

Hi there,

Thank you for your feedback. I'd like to improve your experience with our product.

Have you had an opportunity to check out the all new Workamajig Platinum Interface?
We've completely rebuilt the product to be more responsive, intuitive and easier to navigate and have already rolled this out for most users.
There's no added costs for platinum and you can check it out at any time by simply adding /platinum to the end of your login url.
We've also set up walk-throughs to help you navigate the new interface and can offer free training on the new apps.

Please feel free to reach out with any questions at support@workamajig.com.

Regards,
Hannah
Team WMJ [: ]

Overall clunky unclear interface

Oct 26, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: It allows me to track my time, as required by my company.

Cons: The overall UI seems clunky and difficult to navigate. As a disclaimer, I use platinum which I know is still beta. The endless amount of sidebar pull-out drawers is a confusing and difficult way to structure this type of software. It's very easy to lose your place. I'm a fairly minimal user of Workamajig at this point, my main uses are tracking time in my time sheet, marking tasks complete, and reviewing the schedule to see who should receive the ticket next.

Vendor Response

by Workamajig on October 30, 2018

Hi there,

Thank you for your review of Workamajig.
All of the functions you mentioned can be done straight from the Task Card from the Today-Creatives screen. You can enter time, mark task as completed, and by using the Folder icon you can quickly navigate to the Schedule of the related project.

They can also switch to the task grid view to expand the row to enter time/mark as completed without opening up side panels.

Please feel free to reach out to support@workamajig.com and we'll be happy to walk through this with you.

Regards,
Hannah
Team WMJ [: ]

A review

Oct 26, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: In Platinum, you can star specific tasks, which helps to organize your day and keep track of what you should be working on.

Cons: Platinum requires more clicks to do the same thing (like 100%ing tasks), and I frequently couldn't figure out how to do certain things after my experience with Classic. Classic frequently bugs out and requires a refresh (and logging in again).

Vendor Response

by Workamajig on November 16, 2018

Hi Mark,

Thank you for taking the time to share your experience; the areas that work well and the ones we can improve upon.

We are happy to offer complimentary training to aide our clients in transitioning from Classic to Platinum. We also have resources available for our Platinum users including new walk-throughs to help navigate the interface as well as Platinum tips listed in this link: http://help.workamajig.com/platinum-tips.

Our training team is happy to get a review scheduled at training@workamajig.com

Best regards,
Megan
Team WMJ

Executive Assistant to Managing Partners

Oct 26, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: You can easily view other calendars to schedule a meeting. Meeting times can be easily broken down. I've always been an Outlook calendar user, but we use WMJ for meetings and manage time billed to a client project.

Cons: Printing others calendars is probably my biggest gripe with WMJ. When I print out other peoples calendars it prints my name on the bottom of the page. It should read like "Jane Doe 00/00/00 - Printed By XXXXXX".

Vendor Response

by Workamajig on November 01, 2018

Thank you for sharing your feedback! I believe we have a resolution to the issue mentioned; when printing the calendar using Calendar View option, you can also choose "Display Legend." This will print the legend on the printout since each calendar can have multiple people or resource selected to view/print.

Please let us know if you have further questions and if we can be of any assistance at support@workamajig.com.

Best regards,
Megan Ivan
Team WMJ

Platinum vs Original

Nov 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: - Interface looks great

- Lots of fantastic features from project management to timesheets to tracking budgets

Cons: - Diary posts don't print consistent formatting

- Some features lost from the previous version

- Timesheets can get glitchy when adjusting and deleting hours as you go throughout the day

Overall: -I was trained on Workamajig Platinum and original at the same time as the office was transitioning from the old version when I was onboarding. In the end, the functionality of the original version made it necessary to stick to the old one to get work done though I prefer the look and feel of Platinum.

- Please make Platinum able to print diaries without losing formatting -- our office needs hard copies

- Also please add the missing "Track Budgets" selection on "Schedule" in Platinum which is needed to do timesheets and estimates. Previous version had to customize to add the column of check boxes, but not sure where this is in Platinum.

- One more request for copying templates from another project --- would be great to have the ability to copy over without copying the people who were previously assigned to that project.

Workamajig is as powerful as it is complicated

Oct 26, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that how all the functions thread together. Platinum has a better interface than the old version that some people in our office uses. Once you have a handle on the software you can unlock a lot of it's potential.

Cons: It can be complicated sometimes. It is not as intuitive as I would like, so I need to ask a more seasoned user how to execute PO search functions, etc., and even then it can be trial and error.

Overall: Workamajig makes it easy to track your project. It seems to track everything from start to delivery. But I feel that our organization isn't using it to it's full potential. For instance, I don't use it to estimate projects. We use excel for that. it seems like I should be using it from start to finish and not just to enter my time and write PO's. I wish we knew it completely, we could really tap into it's power. I would love it if it was as intuitutive as an Apple product.

Better upgrades

Nov 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I'm really liking the new Platinum version, and seeing what new features are offered. Especially now that I can use it on my iPad!

Cons: Don't like that I lost the ability to open a page in a new window.

Overall: Really like the live/speed aspect, that as soon as someone approves their time, I can see it right away and add it to the billing. The newer features that allow me to drill down into more information, or click on a link to take me to a new screen is turning out to be super helpful to solve issues.

Vendor Response

by Workamajig on November 26, 2018

Hi Jennifer,

Thank you for taking the time to share your experience with our product.
I'm happy to hear that you're enjoying the updates we've worked to develop, and that you've gained value from the real time updates in Workamajig!

Please note that if ctrl+click the page you'd like to open, it will open in a separate window :)

Please feel free to reach out with any questions at support@workamajig.com.

Regards,
Hannah
Team WMJ [: ]

Great customer support; up and coming product

Jun 07, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: This product is up and coming. It has a lot of great features but not everything but their developers are currently developing more and more each day. If you are a customer you can put in requests for how you want things to work and they submit them as tickets to their developers to consider.

The software has a lot of features already that you can use and are adding more each release (about once a month).

The customer service is great and the software is very very reasonably priced.

Cons: The current system requires manual work on our part in some cases to accomplish things that used to be automated in the system we used to use. The manual work is time consuming for us.

Since the developers are currently working on the product the system does have some bugs and we discover them occasionally and have to work around them until Workamajig can fix them.

Vendor Response

by Workamajig on May 24, 2018

Hi Ellie,

Thank you for taking the time to share your experience! As Platinum continues to improve, we are happy to provide training on new features and review streamlining processes. Let us know if we can be of any assistance at support@workamajig.com.

Best regards,
Megan
Team WMJ

Workamajig is great!

Nov 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the billing system the best but all features are great especially when you see it as an overall inclusive system.

The new dashboards are awesome. always looking for more ways for all employees to see and take ownership.

Love the new V card area. works awesome.

Cons: Deliverables are still a bit weak and clunky. they could be more flexible and intuitive.

would like to see more ways to share profit without employees drilling down to figure out employee cost or salaries.

Overall: Been on the system since 2005 and it keeps getting stronger and stronger. thanks for all the updates.

Vendor Response

by Workamajig on November 19, 2018

Hi Lisa,

Thank you for taking the time to share your feedback; we appreciate your input as we continue working to better our user experience. Please let us know if we can assist with any questions that arise at support@workamajig.com.

Best regards,
Megan
Team WMJ

Workamajig is Our Agency Brain

Oct 26, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Best attributes:

Project management

Client management

Project messages

Time tracking

Cons: Traffic

Not easy to setup

Not compatible with Quickbooks

Steep learning curve

Difficult to get all employees and clients onboarded

Vendor Response

by Workamajig on November 06, 2018

Hi Nancy,

Thank you for sharing your experience with Workamajig. I'm glad to hear you're gaining value with our product.

Workamajig is designed to be an enterprise solution for creative firms taking the place of all other systems; Project Management, Time Tracking/Resource Management, CRM, Accounting/Quickbooks, etc.
To ensure information flows correctly between the different modules, detailed set-up and implementation is imperative.
We understand this can be time consuming in the beginning, but is meant to streamline processes moving forward.

As always we're here to help. Please feel free to reach out to support@workamajig.com with any questions.

Regards,
Hannah
Team WMJ [: ]

Powerful

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: SQL Database backend makes advanced customization possible

Cons: It is too hard to conceal cost rates from most users. We've never been able to use any sort of profitability reporting, because it was too easy for almost any user to reverse engineer what anyone else in the company was getting paid.

Overall: Really easy to learn, DB access and APIs make integrations and extension much easier.

Vendor Response

by Workamajig on October 30, 2018

Hi Randy,

Thank you for sharing your experience with Workamajig. I'm glad your enjoying our product, and I'd like to improve your experience.
To limit users from accessing this payroll information, you can simply set the security rights to hide labor costs. Please see the attached link for a step by step guide.

http://help.workamajig.com/faq-accounting$EmployeeCost

Your account manager will be reaching out to you directly in case you need assistance in getting this set up.

Regards,
Hannah
Team WMJ [: ]

Not ideal, but the best option we've found so far

Nov 06, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: How integrated it is for timekeeping, accounting and media.

Cons: Because it's so customizable, it can be very overwhelming and confusing to know how best to set it up to utilize features for your business. I would recommend utilizing a Workamajig consultant to get everything set up for best practices.

Project scheduling and management features are clunky to use, and require ongoing attention and updates to keep things current.

Overall: Workamajig is an integrated tool that's useful for agency management. It's helped consolidate the programs and software needed to run the business.

Vendor Response

by Workamajig on November 19, 2018

Thank you for sharing your experience with Workamajig; the areas that work well and the ones we can improve upon as we are constantly working to better our user experience. Please feel free to reach out if you encounter any issues at support@workamajig.com

Best regards,
Megan
Team WMJ

Workmajig is a great tool

Nov 02, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It performs lots of functions and integrates great with finance and allows seamless communication between team members.

Cons: Finding settings and features that the system might have is difficult. Software obviously designed by engineers not by designers.

Overall: I have been using Workamajig for about 7 years now and I always find it does everything I require. Customer service is also useful because you can always get a quick response to your simplest of questions and they even go as far as walking you through to a good solution

Vendor Response

by Workamajig on November 19, 2018

Thank you for sharing and we'd like to make your experience even better!

We have resources available for our Platinum users including new walk-throughs to help navigate the interface as well as Platinum tips listed in this link: http://help.workamajig.com/platinum-tips.

Our team is also happy to address questions at support@workamajig.com

Best regards,
Megan
Team WMJ