# Page 3 | Clio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Clio the right Law Practice Management solution for you? Explore 1720 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/105428/Clio/reviews --- Clio 4.7 (1720) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 3 - Reviews of Clio ## Showing most helpful reviews Showing 51-75 of 1720 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EW Elan W. Managing Member Law Practice Used the software for: 2+ years ### "Clio - An Excellent Law Practice " May 3, 2026 5.0 Overall, my experience with has been excellent with some rare hiccups over the years. I've been a Clio customer for over ten years and it remains an excellent value for the money. Pros is easy to use, offering an intuitive interface that outputs editable PDF bills/invoices seamlessly. The analytics/reports are also useful. Cons The templates offered are not that robust, and there was no option for direct output to Microsoft Word or RTF. To effectively use , one really has to know a lot about editing PDFs. Review Source SA Sandra A. Paralegal Law Practice Used the software for: 2+ years ### "Constant innovation helping us become more efficient" May 13, 2026 5.0 It really has evolved since I first used it 6 years ago- love that they are constantly improving, adding new features, and are always offering opportunities for us to learn and become more efficient. Pros The constant improvements, new features, response to customer ideas and suggestions- they really listen, and prompt service/inquiries response Cons Nothing I don't like- but perhaps we could have special pricing for smaller firms (1-3 people)- as opposed to having pricing for each user with additions that become available. For example, to add more than 3 courts for court rules, there is an additional cost to upgrade; or to get AI Manage, license per user- where perhaps in a small firm having a "firm" license price might be more effective. Review Source PG Peggy G. Legal Assistant Law Practice Used the software for: 1-2 years ### "Great Client & Matter Management Software" May 14, 2025 4.0 My overall experience with has been good. There are several areas where I believe improvements can be made. They are constantly rolling out updates to the software and they do accept recommendations from their subscribers so I believe it will get better with time. The software hits on practically every aspect needed by a law firm so I would recommend it if you wanted assistance in managing your firm. Pros I like that it offers an academy so you can learn how to properly work the software. They also have an extensive help section that allows you to seek assistance at any time and most times I have found a solution. I also like that if allows you to track a client from beginning to end and offers you the option to enter as much information on a client and matter as you wish. Cons What I like least about is that there is not an easy way to invoice a client who has hired the firm on a flat rate instead of hourly. It will allow the flat rate however it does not allow you to break down the time with descriptions of the work completed without jumping through a lot of hoops. It can be done however it requires several steps and can use up quite a bit of time. Switched from [8am MyCase](https://www.capterra.com/p/115613/MyCase/) Because we wanted a more in-depth software that would keep track of more information. Review Source VR Verified Reviewer Lawyer Law Practice Used the software for: Less than 6 months ### "Do not recommend for Australian lawyers " September 25, 2025 1.0 Dissatisfied. Beware that if you’re not happy with their service and you’ve paid for a yearly subscription, they will say they will "check refund eligibility" and just cancel your account and not refund you without advising you. Pros Payments was good - it was the only thing that worked well for me. Payments and billing generally Cons Everything else. The platform is not suitable for Australian practitioners — it is very US-centric and doesn’t align with our requirements. The system feels clunky and fidgety. Smokeball and Leap are far better alternatives for Australian firms. Alternatives considered [Smokeball](https://www.capterra.com/p/133656/Smokeball/) Reason for choosing Clio By mistake - going back to Smokeball much better. Review Source Response from Clio October 9, 2025 Thank you for reaching out and sharing your feedback. We’re sorry to hear Clio has not met your expectations and that your experience with our cancellation process was frustrating. We take any concerns raised by our customers seriously and understand the importance of clarity and transparency in service agreements. Clio’s subscription terms, including our refund policy, are outlined during sign-up and in our Terms of Service. While we do not offer refunds for monthly subscriptions after activation, we should have communicated this more clearly at the point of your cancellation request, rather than after processing it. We acknowledge the confusion this may have caused, and we will review our internal processes to ensure clearer and more timely responses in the future. We understand Clio may not have been the right fit for your workflow. Our aim is always to set realistic expectations during demonstrations by showing core functionality and relevant features for Australian firms. We will JG Judith G. Senior Family Law Clerk Law Practice Used the software for: 1-2 years ### "Fast and efficient Email management." May 4, 2026 4.0 The transition from our previous software to Clío was challenging, however, since then we have been very happy with the program. Pros makes email linking and docketing very smooth when integrated with Outlook Express. It has saved our firm a lot of time beign able to link, docket and file the documents in one step. Cons Name searching is sometimes very specific when linking emails, and at times, even correctly enters accounts that do not populate for linking. Switched from [AbacusLaw](https://www.capterra.com/p/18374/AbacusLaw/) pricing, lack of support, ease of use, and downgrading of services. Review Source LC Lou C. Managing Partner Legal Services Used the software for: 1-2 years ### "Getting better every month!" October 29, 2025 5.0 Pros The customer service attention is outstanding. We have shortened the time to receive payments from clients using Pay. Having one place to store all our client data, documents and notes regarding the work with do with them is invaluable. Clio always seems to be listening to customer feedback and rolling out updates and improvements. Seems like as a company, they have their core values figured out. Cons Still hoping better integration between Draft, Grow and Manage is on the way. Grow needs a little help but it is our go to for intake. Alternatives considered [LEAP](https://www.capterra.com/p/147413/LEAP/) Reason for choosing Clio Better reviews. Online access. No need for a "desktop". Review Source VR Verified Reviewer Managing Attorney Law Practice Used the software for: 2+ years ### "Satisfied customer." August 8, 2025 5.0 is terrific. The company is at the forefront of legal technology. They are always innovating, and in my experience, they put their customers first. Pros is an essential part of my law firm’s operations and profitability. Its intuitive interface makes daily workflows seamless, and the excellent customer support ensures issues are resolved quickly. I highly recommend Clio. Five stars! Cons Duo is not as helpful as I hoped it would be. The "analyzer feature" is very helpful. The "assistant" aspects are not up to par yet. Review Source Sarah G. Owner Marketing and Advertising Used the software for: 2+ years ### "The only software you will ever need for a Law Firm" April 16, 2026 5.0 I work with my client, a personal injury law firm. I do marketing emails and try to help them keep their business running smoothly and efficiently. Pros integrates our law practice so anyone can be logged in at anytime and access a patient's file and see their medical reports and accident photos and see the client's status. Cons We didn't label all of the clients as clients when we went in so when we merged with a 3rd party software to send marketing emails, many insurance company contacts came up instead of only clients. Review Source Lisa S. Partner Law Practice Used the software for: 1-2 years ### "Overall Good" August 4, 2025 4.0 Good! It's a little difficult to use at first. Good customer service though. I would find it better if I could email from the platform directly. Pros I love the ability to organize the documents and easily move documents around to different files and folders. Also uploading the documents from different programs/platforms is quick and easy. Cons The inability to open an email saved and respond to it through Outlook. Also, sometimes the launcher does not work, and I have to download the document sought to revise it. Review Source MI Maria I. Paralegal Law Practice Used the software for: 2+ years ### "Clio is Reliable " May 7, 2026 5.0 I would think twice before using another software, is reliable for all of my work. The rest of my team thinks the same. Pros I have used since I started this job and right from the start I have never had issues. The program is easy to navigate and keep track of all work completed. Cons There are not many cons that come to mind, whenever the program has any issues I get alerts and the issue is fixed within a couple minutes. Review Source CF Cynthia F. Law clerk Law Practice Used the software for: 1-2 years ### "Great interface " May 14, 2026 5.0 My overall experience has been successful and I enjoy using . The interface is easy to use and access. Pros The interface is very user friendly and easy to access. It is straightforward to easily access files. Billing is also straightforward and easy to access. Cons There are not many perks in the interface in total. However, the transitioning between and our previous software was easy to access. Switched from [LawMaster](https://www.capterra.com/p/237710/LawMaster/) The software was being eliminated and we needed something user friendly Review Source MC Maria C. Attorney Legal Services Used the software for: 1-2 years ### "Clio is a great product. " June 19, 2025 5.0 Excellent. Every time that I have a question, I get a quick answer, and everyone is always willing to take their time to ensure that I have no further issues. Pros It is easy to use. The website's layout is easy to navigate. Customer service is good. is always innovating its product. Cons I want to see the Grow and Clio Manage options for merging. These software programs do not fully communicate. Review Source RO Rochelle O. CEO Law Practice Used the software for: 2+ years ### "Long time user" May 12, 2026 5.0 Pros Our family law firm has been using for almost 7 years. It has helped us stand out from other firms by providing easy communication and case efficiency. Our team loves the ability to manage documents and share with our clients. And the customer support is unbeatable. Cons I do wish that was all inclusive rather than having to purchase features separately. For smaller firms it because cost prohibitive to use all of the options. Review Source TP Timothy P. Attorney Law Practice Used the software for: 2+ years ### "Efficient, Cloud-Based Practice Management for Modern Law Firms" May 8, 2026 5.0 Pros does an excellent job of combining case management, billing, calendaring, document storage, client communication, and task management into one centralized system. Cons Base pricing may seem reasonable, many useful features require paid add-ons such as Grow, Clio Draft, or Clio Duo AI. Review Source JC James C. President Law Practice Used the software for: 2+ years ### "We Love Clio's Versatility" February 5, 2025 5.0 For our dozen or so users, we work seamlessly and can find the right case detail whenever needed. Support has always helped to find a solution. Pros gives us flexibility to handle various case types while maintaining consistent practices throughout the firm. Clio has a high degree of customization, and we use several integrations to achieve our client goals. We now use Clio Duo to track down missing details and information. We also have scheduled weekly reports automatically pop into our inbox. Cons I would love to see an internal tool to track automatically all client related work in and other apps. We now use an integrated app for that, but it has some limitations. Alternatives considered [Centerbase](https://www.capterra.com/p/75540/Centerbase/) Reason for choosing Clio One reason was 's overall vision and the commitment to being the industry leader. Switched from [AbacusLaw](https://www.capterra.com/p/18374/AbacusLaw/) We needed an effective cloud based system to keep tech advances automatically, so we eliminated a lag between MS apps and the required intergations. Review Source LM Lisa M. Legal Assistant Law Practice Used the software for: 1-2 years ### "Recommended" May 13, 2026 5.0 Excellent. I recommended it to my cousin for her husband's law firm I like it so much! They are great with support when I have questions. Pros I love the ease of tracking time on a matter, easily creating new matters for previous clients, emailing to a matter to keep track of correspondence and documents. Cons If you start a matter in Manage, it doesn't link it to the client in Clio Grow. Just remember to start in Clio Grow and it is fine! Review Source CP Chris P. Lawyer Law Practice Used the software for: 2+ years ### "Clio Review - CSP Law Corporation" August 6, 2025 5.0 Universally positive - never had a bad experience. Would recommend to all law firms (whether small, medium or large). Pros Built-in platform features (e.g. practice management, document management, invoicing), third-party integrations (e.g. Microsoft Outlook & OneDrive, QuickBooks) Customer support is also top notch. Cons Lack of Accounting & other add-ons available to Canadian firms - hopefully addressed in near future. Review Source NB Natalia B. Attorney Legal Services Used the software for: 2+ years ### "Intuitive, but needs better project management. " March 21, 2025 4.0 Have been using for 5 years. Overall happy but wish there were better project management features. I have also had the hardest time with certain integrations on Mac. Pros Very intuitive to use. It’s is also visually appealing. Cons Missing features like team chat. Horrible task management. Also, wish grow, manage and accounting were all in one screen. Not sure why it needs to be three different windows. Switched from [Rocket Matter](https://www.capterra.com/p/82112/Rocket-Matter/) Hard to remember now from 5+ years ago but it must have been missing some critical features. Review Source DH DeAnna H. Attorney Law Practice Used the software for: 2+ years ### "So, so much more than a case management system. Give them your money, already." February 2, 2025 5.0 offered me guidance when I first set up my firm, and they continue to offer support and innovation as my practice becomes larger. Their blog offers constructive suggestions. I couldn't be happier. Pros This platform is extremely easy to learn and to use--I mean, none of us went to law school to work as IT experts, right?! is constantly innovating and the company is open to suggestions from users. The customer service is second to none with fast, fast, fast! responses. They are also extremely communicative about any issues that may offer challenges to their customers. Cons I wish some aspects of the invoicing system were more flexible. Review Source AS Amanda S. Paralegal Law Practice Used the software for: 6-12 months ### "Clio is a LIFE SAVER!" May 5, 2026 5.0 I have never been able to walk onto a job and learn the system they use so easily. It makes document management a breeze. The value for your money is unbelievable. I have reached to Customer service and always been greeted with friendliness. The Team is awesome. Pros The ease of use! Learning it only took a couple of hours. Anything is fixable/editable! I can send documents to be signed or just to be received in a couple of clicks. Cons I genuinely can't think of one thing I do not like about ! Everything I do can be fixed if need be. Review Source MM Monica M. Paralegal Law Practice Used the software for: 1-2 years ### "Clio Navigation" May 5, 2026 5.0 Pros The ability to easily navigate and access necessary files. The support team response makes any issue almost non existent. Cons The learning curve from one product to another might be a challenge but not impossible. It takes time to learn a completely new system but makes it easy to do so. Review Source SA Sonia A. Legal Assistant Law Practice Used the software for: 1-2 years ### "User-friendly platform and reliable staff" May 14, 2026 4.0 I would recommend to other firms. It is very easy to track important case information and sync. Pros When there are questions to be asked, accessibility to support staff is something you can depend on and they are always very friendly and willing to help. Cons Visually, looks a bit outdated, however, that is also what makes it very easy to use and navigate. Review Source bB brooklynn B. paralegal, legal assistant Law Practice Used the software for: Less than 6 months ### "Clio Review" May 4, 2026 4.0 I enjoy its accessibility and user friendly navigation. Though I am new to , I picked up on it pretty quickly because of how laid out everything it. You do not have to search through hundreds of tabs to find what you are looking for. Pros The ability to have all of your casework in one spot. It allows you the convenience of being able to touch case files more often without having to read through every single page that could be in a physical file. Cons I think the tabs could be simplified. In previous systems that I have used, there is specifically a tab for all communication, phone calls, text, emails, in person meetings. That was easier for me to keep track of and to know exactly where to look when searching for that information. Review Source TG Tania G. Paralegal Legal Services Used the software for: 1-2 years ### "Simple and easy to use!" November 20, 2025 4.0 Overall experience was a 9/10. I used for very basic things and I enjoyed it. My law firm needed more overall so we switched systems but I’m sure I would’ve still enjoyed Clio just the same. Pros I liked the ease of use. It was easy to navigate without have to watch long tutorials. It was also very easy to upload and draft necessary documents. I also enjoyed being notified when clients texted back. Cons I was not a huge fan in how the communication was displayed. When looking at email threads it was a bit hard to understand who contacted who and who said what. Review Source MW Melissa W. Director of Planning and Development Law Practice Used the software for: 2+ years ### "Clio is a Must!" November 25, 2024 5.0 I use it for everything. My phone call notes and client meetings. I print my notes for files to help staff know what I know. We only use for task and case upkeep so all the information and status is in one place. Pros Efficient for case management, designed for easy use and the most responsive team I’ve ever seen for management application. Cons I would like to have more options for my calendar (more like a daytimer feel) with a calendar view that supports tasks management and notes. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Clio Because does so much more. Everything is all in one application. Switched from [Amicus Attorney](https://www.capterra.com/p/80199/Amicus-Attorney/) Efficiency and reliability. Ease of use and consistency. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.