# Page 37 | Clio Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 37 - Is Clio the right Law Practice Management solution for you? Explore 1691 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/105428/Clio/reviews

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Clio

4.7 (1691)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 25th, 2026

# Page 37 - Reviews of Clio

## Showing most helpful reviews

Showing 901-925 of 1691 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BM

Becky M.  
Paralegal  
Government Administration  
Used the software for: 1-2 years

### "Clio is a great way to manage your legal practice!"

August 22, 2018

5.0

I am very pleased with Clio and what it has done for our office. Like I mentioned above, Clio has stream lined our workflow in our office to ensure better use of time and retention of documentation.

Pros

I like the functionality of Clio, it is easy to use and offers a great customer service for those times where I am unfamiliar on how to use a specific function. It has streamlined our workflow in our office to ensure better use of time and retention of documentation.

Cons

The one item that I like the least about Clio would have to be the syncing with Outlook. I believe the link is currently broken and being repaired but it seems to be a continuous problem with Clio.

Review Source

Response from Clio

August 24, 2018

Thanks for the review, Becky! We appreciate your patience as we clear up a couple kinks. Please feel free to contact our support team if you encounter further issues: support@clio.com

JM

John M.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "Clio is Essential"

December 10, 2019

5.0

The strength of Clio for our practice is that the platform holds so much promise. The great thing about Clio is that they take feedback from users and develop new features based on that feedback.

Pros

Clio allows me to automate administrative functions relating to time and billing. It has become the backbone of my practice.

Cons

Analytics and Reporting are uniform. There are a few hacks to slice the data but overall this is a limited issue.

Reason for choosing Clio

Function and Value.

Review Source

DB

Dawn B.  
Certified Fraud Examiner  
  
Used the software for: 2+ years

### "HORRIBLE - STAY AWAY, FAR AWAY"

September 19, 2017

1.0

I have never come across a software solution that will likely bury law firms. I want to give this zero stars but that wasn't an option, just like the others in the software that are basic. STAY AWAY FROM THIS! TERRIBLE

Cons

Absolutely horrible software. Never ever choose this to run your firm. You will be very sorry for setting for an "easy time clock". You cannot protect your data! No audit trail and easy to erase actual transactions without know who did it!

Review Source

DC

Daniel C.  
Attorney  
Legal Services  
Used the software for: 2+ years

### "Clio makes my practice run"

October 20, 2016

5.0

I opened a solo practice right out of law school. Clio's reasonable monthly rates made subscribing an easy decision. Right away, I got into the habit of entering clients, automating documents, sending files and communications through a secure portal. Clio encouraged these great habits, made them simple and consistent.

Cons

Features have been added to higher tiered membership levels, that didn't exist when I signed up. In order to access the new features, there's a steep price increase.

Review Source

AP

Angel P.  
Director of Media  
Law Practice  
Used the software for: 6-12 months

### "Best Customer Service Around"

April 5, 2023

5.0

Pros

I love the ease of use. The program is fairly straightforward, the staff is always quick to assist and pleasant

Cons

I wish that Clio Manage could communicate with Clio Grow. I also wish there was a way to see deleted or recover documents, forms and other items.

Review Source

AD

Anique D.  
Billing Clerk  
Law Practice  
Used the software for: 1-2 years

### "Excellent Practice Management System"

August 7, 2019

4.0

Pros

Billing clients is faster and more efficient than previous practice management systems that I have used in the past. It's to keep track of billable and non-billable time. I really like how customizable the matter dashboards are - and since the recent update, it's now a lot more streamlined. I also like that I can access Clio from anywhere including on my cell phone. Their consumer service is very responsive, knowledgeable and helpful.

Cons

Reporting is our biggest issue with Clio. We rely heavily on customizable reports and Clio is currently not able to do that.

Review Source

JW

Jason W.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "CLIO IS A KEY PLATFORM"

November 11, 2019

5.0

CLIO serves as the backbone of our practice management. Every team member has CLIO access and our firm uses it as our primary case management system.

Pros

1\. Ease of use for staff 2. Flexibility to use at the office, in court, or a client meeting outside the office 3. Ability to organize a client file - from organizing document, client communications, and billing - in one easy to use platform

Cons

I really don't have a con to mention at this point

Review Source

LG

LIsa G.  
Legal Assistant  
Law Practice  
Used the software for: Less than 6 months

### "Blown Away How Easy Clio Is To Use"

June 15, 2020

5.0

Very positive. I am new to using this software billing system. I have used others in the past. This by far is the easiest to use. I love it!

Pros

It's very user friendly, intuitive. The first time I used it, it was easy. A lot of explanations of things within the software if you aren't sure about something or a task you'd like to do. If it's not there, there is a live chat as well a support via the phone 24/5. The customer service attendants are so friendly, they answer calls almost immediately, they solve your problem, or if they can't, contact their supervisor (while you are on the phone) and get back to you quickly. I like that they are available after work hours and you can call at any time. That is great for people who work late into the night.

Cons

Importing from another clio account where you use UTBMS codes could be easier so you don't have to reinsert the codes after importing.

Switched from

[ProLaw](https://www.capterra.com/p/35611/ProLaw/)

Price

Review Source

GR

Gregory R.  
Owner  
Law Practice  
Used the software for: 2+ years

### "Slam Dunk; Takes no time to keep your time"

August 7, 2019

5.0

Pros

I'm able to capture time on mobile device and expenses too; generate accurate invoices in moments; does trust accounting too.

Cons

Wish it integrated with email directly. Wish I could generate documents in word, and use them across clients AND have clients interact with the documents - adding changes for example - or getting signatures - outside of Clio and have the final doc end up in their folder.

Review Source

VC

Vernita C.  
Owner  
Law Practice  
Used the software for: 1-2 years

### "Great for the most part"

May 1, 2020

4.0

Great program with the exception of the above

Pros

I love the dashboard that shows you how you are progressing towards your goals.

Cons

When a person gives a retainer there is no way to have that amount as a credit that is already set up in their account. You have to wait to accrue an invoice, and send it to them as paid. It would be WAY better if a client gives me a $2000 invoice, it remains a credit in their account from which the law firm withdraws its legal fees. There is no simple automatic way to do this- ( At least the last time that I checked with customer service)

Review Source

MP

Mark P.  
Attorney  
Legal Services  
Used the software for: 1-2 years

### "Clio Includes Many Features and Functions That Make "

December 3, 2019

5.0

Clio is a great tool that is valuable for attorneys and law firms of all sizes. The amount of features is very expansive and our small firm has likely not even scratched the surface of the tools that Clio offers.

Pros

Allows me to provide all of my billable hours and descriptions in one location. Also allows me to run a timer for current assignments to ensure that my times are accurate.

Cons

As far as I have been able to tell, this software does not allow for a seamless, or easy to use integration with other cloud based sites, such as OneDrive or Dropbox. Would be nice if I could have all of these platforms linked.

Review Source

GA

Gerald A.  
Pest Control Technician  
  
Used the software for: 2+ years

### "Easy to use! "

June 10, 2018

5.0

Pros

This software is great for capturing time and expenses. You can edit and print bills too. Great for any business and it's cloud based so you can make entries from anywhere.

Cons

Haven't run into any cons yet! I use it daily . Maybe just that it does not have spell check. Also sometimes it freezes up but that does nit hapoen very often. Other than that, I am pleased with the functionality of this software.

Review Source

RF

Rene F.  
Attorney  
Law Practice  
Used the software for: 1-2 years

### "Keep my office running efficiently. "

January 16, 2020

5.0

Great. Their customer service is extremely helpful.

Pros

Clio has been a great addition to my office and has allowed me and my staff to be more effective and efficient. Clio Pay has helped in the collection of my fees and give the client flexibility in payment.

Cons

The software has some many features, I know I’m not using Clio to its full capacity.

Alternatives considered

[8am MyCase](https://www.capterra.com/p/115613/MyCase/)[Rocket Matter](https://www.capterra.com/p/82112/Rocket-Matter/)

Reason for choosing Clio

Reviews and other Attorney

Review Source

CJ

Caleb J.  
Paralegal  
Law Practice  
Used the software for: Less than 6 months

### "Buyer beware - Don't get hooked"

October 24, 2022

1.0

We decided to switch to Clio for the sake of improving our case management software experience. Clio promised a free month. Once we started with Clio, we realized the migration of data from our old case management software was incomplete. Even after Clio tried to fix that, a large number of items did not port over from our old software to Clio. Some of the features we hoped would be better were not, so we tried to cancel our subscription within the free 30 days and get a refund (we had already been charged for the remaining 11 months of the first year). Clio is currently stonewalling us tooth and nail to keep the money. Besides the salesman, everyone we interacted with from Clio gave the impression of incompetence. There are better options for slightly cheaper that likely will treat your company better. Don't go with Clio.

Pros

The timekeeping system for logging your time is seamless. That is the only advantage this program has over another case management software we reviewed.

Cons

Poor customer service, less streamlined than our other case management software (MyCase), slightly more expensive, impossible to get a refund.

Review Source

KM

Kelly M.  
Founder/Owner  
  
Used the software for: 2+ years

### "Very pleased overall - best business decision I've made since going solo."

July 24, 2018

5.0

Pros

User friendly, visually appealing, incorporates almost everything I need into one product. Love that I can send print or send invoices so easily, track time and payments, enter client information, upload and share documents, calendar with reminders, etc. Like and use the app too.

Cons

Sometimes too long of a wait to get technical support. Also, don't like when only email support and they just keep sending Clio articles - which I can find on my own. I am contacting support because I cannot find a solution in the articles, not because I want to be sent links to a bunch of articles to read.

Review Source

BD

Bonnie D.  
Director of Marketing and Technology/Paralegal  
Law Practice  
Used the software for: 2+ years

### "Clio is so easy to use and integrates with other software to create a streamline legal practice."

February 6, 2018

5.0

Our clients can pay online now and we can easily update matter information. All our the necessary documents and information is available anytime on mobile devices so if the information is needed while in court, it's easy to access.

Pros

It's easy to manipulate and the customization allows us to confirm it to our needs. There are several options to set up fields and it's easy to create custom documents.

Cons

During a software integration, we lost an entry field and are having difficulties retrieving it. W didn't lose the content in the existing matters, but now, that content won't populate in our documents. All of our existing clients are affected.

Review Source

CW

Camille W.  
Legal Assistant  
Legal Services  
Used the software for: 2+ years

### "I've had a great experience using Clio. It lessens wasted time compared to only using paper files."

August 31, 2017

5.0

More time to focus on actual work product.

Pros

I like Clio's ease of use, and the ability to quickly store and look up information about a matter. A lot of Clio is customizable to a firm's preferences or specific needs which is great. The customer service team is helpful and knowledgeable.

Cons

It's not 100% customizable, but software rarely is. Some pieces of information can't be deleted once a user deactivates their account which can cause minor issues.

Review Source

AA

Amal A.  
Attorney  
Law Practice  
Used the software for: Less than 6 months

### "Not my favorite"

December 14, 2023

3.0

Overall experience is acceptable, but there are definitely better case management systems out there for less money and more capabilities and ease of use.

Pros

The billing was really convenient to navigate and add up hours

Cons

The screens always look really crowded, and not easy to navigate. Pricey and does not include all functionalities for the same price of other case management systems.

Review Source

RS

Ryan S.  
Lawyer  
Law Practice  
Used the software for: 6-12 months

### "Clio is exceptional "

December 12, 2023

5.0

Pros

The efficiency of streamlining my practice .

Cons

Could be a smoother interface and have a tad of a better user guide

Review Source

VR

Verified Reviewer  
Developer  
Computer Software  
Used the software for: 6-12 months

### "Manage your law firm from home with Clio"

August 3, 2022

4.0

Pros

Very satisfied with how dynamic and intuitive the user interface that Clio offers us is, highly recommended.

Cons

I could notice that the integrations are not entirely clear, sometimes they become confusing.

Review Source

AU

Appalenia U.  
Principal Attorney  
Law Practice  
Used the software for: 2+ years

### "Exceeds Expectations"

March 27, 2020

5.0

I've been a Clio user for 5 years and I'm still learning all of the functionality. I use it for my solo practice, and for firms of which I am of-counsel. It's very easy to use and the customer support is always pleasant.

Pros

Easy billing functions Cool integrations with LawPay, DocuSign, QB, et. Excellent Customer Service

Cons

The reporting functions are sub par. My Clio launcher doesn't import modified documents the way I thought it would/should.

Review Source

VA

Vanessa A.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "Worth It"

March 18, 2020

5.0

Pros

It is user friendly and there's a place for everything. I used it throughout my law school clinical experience and when my firm needed to upgrade their G-Drive system, CLIO immediately came to mind. I used other softwares prior to law school as a paralegal and CLIO is still the one I'd recommend.

Cons

The administrator of the software has access to slightly more features that the everyday user.

Review Source

Zachary C.  
Summer Law Clerk  
Law Practice  
Used the software for: 6-12 months

### "Great Time/Work Management for Law Student Learning"

January 1, 2019

5.0

Pros

I used Clio as a law student in a legal clinic and the software taught me the invaluable importance of time management. You can track time by client and specific client by project, along with the hourly rate for each client.

Cons

The mobile app didn't always keep track of time as well as I liked. It was a little glitchy.

Review Source

VR

Verified Reviewer  
Counsel  
Law Practice  
Used the software for: 2+ years

### "Clio works"

December 14, 2018

5.0

Clio is fantastic. I have no real complaints.

Pros

Clio works the way it's supposed to and makes automating tedious tasks simple.

Cons

There's been two instances of Clio's support system failing. One involved receiving messages intended for other recipients. The other involved a billing problem and lack of communication to users that the billing system broke temporarily.

Review Source

CM

Carol M.  
Paralegal  
Legal Services  
Used the software for: 2+ years

### "Customer service is top notch."

April 18, 2018

5.0

Organization!

Pros

Easy to navigate. Love the tasks, it keeps us organized and professional with follow-ups with clients

Cons

Cannot create individual trust listing report per attorney. This slows us down a bit when we review billing. Billing profiles are associated with client, it would be better from a billing standpoint to have it associate with the matter (we have several clients with several matters, which are billed differently)

Review Source

Response from Clio

April 20, 2018

Hi Carol, Thanks so much for your feedback regarding our product! We're glad to count you as a customer. I've passed your suggestions regarding trust management on to our product team. Hope that helps!

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