Who Uses This Software?

The Shipwire Platform is designed for brands and retailers of all sizes to connect their products to the market through all sales channels, whether direct-to-consumer or business-to-business.


Average Ratings

3 Reviews
  • 1 / 5
    Overall
  • 1.5 / 5
    Ease of Use
  • 1 / 5
    Customer Service

Product Details

  • Starting Price
    $0.01/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Shipwire
  • www.shipwire.com
  • Founded 2006
  • United States

About Shipwire

The Shipwire Platform is a cloud-based software platform that enables thousands of brands and online retailers to manage their order fulfillment operations. The Shipwire Platform connects to fulfillment centers, shipping tools, web services, innovative developer tools and is integrated with top ecommerce platforms that put it at the forefront of cloud logistics. We are rapidly moving to create applications that make it simple to control your logistics network from any device, anywhere.


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Shipwire Features

  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart
  • Air Shipping
  • Bills of Lading
  • Container Shipping
  • Freight Shipping
  • Ground Shipping
  • Import / Export
  • Ocean Shipping
  • Parcel Shipping
  • Quotes / Estimates
  • Shipment Tracking
  • Warehouse Management

Shipwire Reviews

Shipwire - the worst mistake you will ever do. stay way - i already paid big time

Jul 27, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: nothing

Cons: all - useless service

Overall:

Published 2 seconds ago
Worst service you will ever get

Before you even start to read - stay away. if its too long - skip it, and simply look for another solution.

Worst service ever. they will promise everything to make you sign and ship your inventory, the minute it will arrive ridiculous fees will appear, your customers will get damaged goods, and you will find out no one is really care. if you will do the same mistake like i did - and ship your inventory from abroad, you are done. they will try to take any dime you have.

they ruin my Amazon records by shipping orders late (and with wrong items), ruin the reputation with your partners with neglected packaging - and deliver damaged goods (twice). ruin your changes to win paypal cases - cuz they cant provide shipping labels (paypal needed it to confirm we shipped it to the buyer - $140 i lost for nothing).

Stay away - dont buy the stories, find another company. nightmare is the right word, greedy American cooperation, with customer service like in Pakistan

look for my shipwire experience on Facebook

Recommendations to other buyers: stay away - found another solution

losses and nightmares

Oct 23, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support
1 / 5
Value for Money

Comments: few years ago started with shipwire, was great, but now they lost hundreds of dollars worth merchandise of mine inside their warehouse locations, and no one compensated me that loss, and also they are badly delaying shipping out so causing me more loss of money, loss of customers, and business reputaion.

Like Your Product Held Hostage?

Jun 09, 2015
1/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: Dismal customer service to top a lackluster execution.

Beware hidden fees. They want to push you to a shipping service of their choice where they can take a cut. Extra fee per order to ship USPS.

Horrid customer service. Ask a question, have someone creep over your history and try to apply new charges before the question is answered. Call them and have calls dropped repeatedly (its a new phone system!).

Took 3 months to get inventory removed. Bled into Xmas season, so they got super busy and service went even farther down. Goods held hostage until a variety of untrue fees paid.

Beware! Stay away from this one.

Vendor Response

by Shipwire on June 10, 2015

Hi Tyler, I apologize for your frustration with Shipwire. Your feedback is valuable to us. Our records indicate we have not had any business transactions since December 2013, please note Shipwire has since grown 5 times its size in customer care department. We are sorry to see you go. Your feedback is appreciated!