--- title: "Shipwire Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Shipwire Software - reviews, pricing plans, popular comparisons to other Warehouse Management products and more." source_url: "https://www.capterra.com/p/105628/Shipwire/" page_type: "product" language: "en" publication_date: "2026-09-28" --- # Shipwire Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Shipwire ## What is Shipwire? The Shipwire Platform is a cloud-based software platform that enables thousands of brands and online retailers to manage their order fulfillment operations. The Shipwire Platform connects to fulfillment centers, shipping tools, web services, innovative developer tools and is integrated with top ecommerce platforms that put it at the forefront of cloud logistics. We are rapidly moving to create applications that make it simple to control your logistics network from any device, anywhere. ## What is Shipwire used for? [Warehouse Management](https://www.capterra.com/warehouse-management-software/)[Shipping](https://www.capterra.com/shipping-software/)[Shopping Cart](https://www.capterra.com/shopping-cart-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $30 Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Shipwire?[Manage this product listing](https://www.g2.com/products/shipwire/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Shipwire 1.3 (16) VS. [4.9 (16)](https://www.capterra.com/p/268142/Kentro/reviews/) Starting Price $30 Per Month Starting Price $225 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.0 (16) Ease Of Use 4.7 (598) Value For Money 1.4 (14) Value For Money 5.0 (517) Customer Service 1.2 (16) Customer Service 4.7 (574) ## Shipwire alternatives [4.6 (963)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (423)](https://www.capterra.com/p/146241/Zoho-Inventory/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (77)](https://www.capterra.com/p/148441/SKULabs/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.8 (13)](https://www.capterra.com/p/125034/SalesWarp/#reviews) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## FAQs about Shipwire Overview ### Which roles and teams benefit most from Shipwire? Shipwire is most used by operations managers, business directors, and company owners who oversee order fulfillment, inventory movement, and shipping performance. Sales and business development teams use it to support customer delivery commitments, while marketing operations and communications teams coordinate product availability and campaign-related distribution. Answer based on 14 reviews Overview ### What company size and specific industries is Shipwire built for? Shipwire is designed for retail businesses of varying sizes that need dropshipping automation for order fulfillment, inventory control, inventory visibility, and supply chain processing. It fits companies in the retail sector that manage product distribution and want help handling fulfillment and stock tracking. Features and Usability ### What are the key features of Shipwire? Shipwire offers order management, order fulfillment, inventory management, and warehouse management for handling stock and shipments. It also includes shipment tracking, returns management, reporting/analytics, and shipping management across parcel, ground, air, freight, ocean, and container shipping, plus API and shipping services integration. Integrations ### Which third-party tools and platforms does Shipwire integrate with? Shipwire integrates with over 20 third-party tools and platforms, including Shopify, BigCommerce, Adobe Commerce, NetSuite, ShipStation, Salesforce Marketing Cloud, PayPal, and Keap. It also connects with PrestaShop, Brightpearl, Ordoro, Rithum, Squarespace, Shift4Shop, Solid Commerce, and Stitch Labs. Getting Started and Support ### What training and onboarding options does Shipwire offer? Shipwire provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided training, while documentation offers written reference material and videos provide visual walkthroughs for learning product features and setup steps. Getting Started and Support ### What customer support options does Shipwire offer? Shipwire provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. These channels give users multiple ways to seek help, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 1,951 Warehouse Management reviews Capterra reviewers highlight these as the features buyers value most when choosing warehouse management software: - **Inventory Management** (**65%** of reviewers rated this feature as critical) - **Inventory Tracking** (**63%**) - **Order Management** (**57%**) Shipwire supports **Inventory Management** and **Order Management**, giving businesses a way to control stock levels and handle order workflows more efficiently. However, it does not include **Inventory Tracking**. Instead, it offers **Receiving** (**48%**) and **Shipping Management** (**48%**), which support inbound and outbound warehouse operations. Together, these features help businesses keep goods moving accurately and on time, providing teams with better control over fulfillment and daily warehouse activity. Air Shipping Ship packages/goods by aircraft API Application programming interface that allows for integration with other systems/databases Container Shipping Shipping products/goods in containers CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Service Management Manage relationships with customers and address customer concerns Freight Shipping Shipping products/goods by land, sea or air Shipwire 27 features ### All Features - Air Shipping: Ship packages/goods by aircraft - API: Application programming interface that allows for integration with other systems/databases - Container Shipping: Shipping products/goods in containers - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Service Management: Manage relationships with customers and address customer concerns - Freight Shipping: Shipping products/goods by land, sea or air - Ground Shipping: Shipping products/goods by land - Import/Export Management: Management of inbound and outbound shipments in the context of international trade - Inventory Management: Track and manage inventory levels to maintain proper supply - Kitting: Group and package individual but related items as one package set - Ocean Shipping: Transportation of goods/products over long distances using ship - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Parcel Shipping: Manage and organize the shipping, tracking, and delivery of packages - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Receiving: Manage all receiving processes within a warehouse - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Returns Management: Track and facilitate returns of products sold - Shipment Tracking: The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. - Shipping Management: Manage and track orders being shipped to customers - Shipping Services Integration: Integrates with shipping services - Sourcing Management: Negotiate best prices and choose the right vendor for various purchases - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supplier Management: Manage all supplier data and operations - Transportation Management: Organize and track the physical movement of goods from one location to another - Warehouse Management: Manage and track operations and inventory within warehouses --- Get Advice We can help you find the software with the features you need. Features 1.9 (14) 1.9 Based on 14 reviews ## Pricing Value for money 1.4 (14) Free Trial Free Version Basic $30.00 Per Month Value for money 1.4 (14) 1.4 Based on 14 reviews ## Integrations [ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Keap](https://www.capterra.com/p/76390/Infusionsoft/)[ Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[ ShipStation](https://www.capterra.com/p/155621/ShipStation/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 1.2 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 1.2 (16) 1.2 Based on 16 reviews ## User reviews Overall rating 1.3 Based on 16 reviews Filter by rating Counts reflect reviews available in this feed. 5(0) 4(0) 3(2) 2(1) 1(13) Mentioned topic Recent reviews first, then most helpful SA Sales Sales Used the software for: 1-3 years ### "losses and nightmares" 1.0 October 27, 2015 few years ago started with shipwire, was great, but now they lost hundreds of dollars worth merchandise of mine inside their warehouse locations, and no one compensated me that loss, and also they are badly delaying shipping out so causing me more loss of money, loss of customers, and business reputaion. DO Director of Business Development Director of Business Development Used the software for: 3-5 years ### "Do yourself a favor and use a different company" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 7, 2019 Please look elsewhere for your fulfillment needs. I’ve been trying the cancel my subscription for 6 months now. Their platform is full of glitches. If you have an order with more than 50 or so line items it will crash and force you to call their customer service team for help, of which you will receive NONE. I’ve gotten my service cancellation orders cancelled by their agents twice due to “no response” when their emails were responded to right away. If you have a question that’s outside of their script or what they’re used to they will route your request to “engineering” which means you have to start all over. If you have an urgent order to get out with right turn around, good luck. They’ll take 3+ weeks to route it. Their system has often held orders because of back ordered items yet when you review your order, there’s no shortages. Do yourself a favor, and go somewhere else. Pros You can upload orders, which is convenient. You can automate fulfillment for e-commerce using a 3rd party connector. As long as the item orders per customer are 1-2 pcs the system works as it should. Cons If you have a bigger order, our want to transfer all of your inventory they are not capable. Your merchandise will be held hostage by a broken down system and mediocre customer service agents. AM Andrea M. OM Used the software for: 3-5 years ### "Outsourced bad support, horrible experience" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 November 29, 2023 One of the worst warehouse experiences we had Pros At first Shipwire looked great and they have a lot of features but all in all it is more of a platform, meaning their focus lies there and not in actually order dispatch or support Cons Outsourced support, agents are not well trained at all. Slow responses with canned responses. Horrible experience with shipping parcels Wrong stock counts Lost parcels Really bad support Long processing for work orders and many mistakes made We have been using them for about 2 years and then left. It was the best decision we have made. Shipwire seems to put their focus in trying to provide a good interface with many features but it seems their focus does not lie in the most important thing which is actually order dispatch, proper service. BA Board Advisor Board Advisor Used the software for: 3-5 years ### "Terrible on all counts" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 6, 2018 Terrible - buggy system, expensive, no support for customer care at all. They simply don't care: dirty products, badly packaged, software that stops working and prevents customers from ordering for TEN DAYS, I could go on and on. First time I think I've ever written a bad review for a company. Someone please some up with an alternative company - or fire the CEO at this company and find someone capable of leadership. Pros When it works. Which is sometimes. The auto shipping calculation and international warehouses are why we use them. Cons When it fails. Which is frequently. With very poor service. MA Marketing and Communication Coordinator Marketing and Communication Coordinator Used the software for: 1-3 years ### "Easy to use, but customer service isn't the best" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 July 11, 2019 We face some frustrations, but overall it's a great platform. Pros The platform is very intuitive and simple to use. It's easy to change and update orders. It's an excellent system. Cons The customer service isn't great. Even when they can be reached, it's not easy to get a solution to an issue. CE CEO CEO Used the software for: 1-3 years ### "Look elsewhere, Shipwire is a logistical nightmare" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 22, 2018 Pros There is no justification for any pros at all for Shipwire, we had our inventory and relied on them for our shipping operations for a year, and the entire time we were basically looking to get away from them as quickly as we can, but we couldn't. Cons Where do we even start? Non-existent customer service, mishandlings and misshipping of our packages. They don't even own and operate their own warehouses. It is borderline impossible to address any issues that pop up. Good luck even making simple changes to an order. BEWARE. OW owner owner Used the software for: 3-5 years ### "Garbage Company. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 16, 2018 They will not save you money, and in fact you will lose thousands! Money and time will be spent getting far away from them. Do your own research. You'll find years of similar horror stories. People don't spend their time making websites and blogs telling people to stay away from a company unless it is seriously messed up. You've been warned. Pros at first we liked that hey linked into shopify. Cons I can't list all the problems with this company. Literally everything is shit, except for their service at getting you signed up and locked in. They are the best company until your products are in their warehouses. DI DIRECTOR DIRECTOR Used the software for: 1-3 years ### "How to destroy cusomter relationships" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 3, 2022 Terrible. We went from making a profit to have to terrible customer reviews and having to shut down our UK arm of the business. It cost us in excess of half a million GBP. Customer service was non-existent. Pros Nothing. Everything about the software and the company was terrible. It took their programmers weeks and weeks to resolve anything. Cons It was unable to calculate stock accuracy Kari I. First Mate Sales & Account Mgt Used the software for: 3-5 years ### "As a small company we had to switch fulfillment centers due to lack of service. " 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 July 19, 2018 It was easy to use, the interface is extremely friendly. Pros Shipwire was easy to use and the system itself was very functional. It worked almost seamlessly with Shopify's interface. You could create your own orders, track orders, ship internationally, and track inventory. Cons As a small company we had a terrible experience with customer service. For a couple of years in a row, over the holidays, it took Shipwire a couple of months to count our inventory in and then several weeks to ship it. Orders were late or were simply not shipped out. We had no leverage to get them to count our inventory in on time and it was disastrous. MO Marketing Operations Marketing Operations Used the software for: 1-3 years ### "Some Pros and Cons" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 August 14, 2018 In the end, we took our business to a smaller warehouse that could remain agile and cut costs for our growing business. Pros Using Shipwire for product fulfillment requires almost no work on the client's part. You can easily integrate popular marketplaces and your orders will automatically be sent to the warehouse locations based on your business rules. Orders ship within 48 hours in most cases. It is fairly simple to restock your warehouse locations and expand to more locations as your business needs change. The add on of Shipsurance was helpful and saved us time and money when filing lost package claims. Cons Shipwire was not easy to work with. Once an order was sent to the warehouse it was almost impossible to cancel. There was little to no accountability when the warehouse would make a mistake. Wait times for special projects was up to 2-3 weeks during peak holiday season, which is nearly impossible for a small business to handle. [View all Reviews](https://www.capterra.com/p/105628/Shipwire/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.