# Page 2 | EZClaim Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is EZClaim the right Medical Billing solution for you? Explore 128 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/106348/EZClaim-Medical-Billing/reviews --- EZClaim 4.5 (128) [View alternatives](https://www.capterra.com/p/106348/EZClaim-Medical-Billing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 19th, 2026 # Page 2 - Reviews of EZClaim ## Showing most helpful reviews Showing 26-50 of 128 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SF Shanetrice F. MEDICAL BILLER, CODER, PCT MANAGER Medical Practice Used the software for: 1-2 years ### "It does the job for Small Practice" March 17, 2026 5.0 EZClaim provides a straightforward and functional billing solution that is particularly well-suited for small to mid-sized medical practices. The system emphasizes ease of use and affordability over advanced automation and high-level analytics. Operational Challenges Limited Automation: Many processes (e.g., follow-ups, advanced reporting) require manual handling. Basic Interface: The system design is functional but lacks modern usability enhancements. Pros Easy to Use (Beginner-Friendly), Cost-Effective for Small Clinics,Faster Claims & Payments.Excellent Customer Support: Support staff are described as knowledgeable, responsive, and dedicated to solving issues promptly. I had a dedicated team member that gave me their number for any troubles and we still keep in contact after they left the team. Cons Basic User Interface (Outdated Feel). Not fully integrated with Practice Fusion. When patient demo updates are made in Practice Fusion the office has to make the biller aware so it can also be updated in EzClaim. If there is a name or DOB correction Ezclaim creates a duplicate account. That becomes a known issue and make you have to do double the work. Then turn around and resubmit the claim that now cost extra to fix and resend. Switched from [INSYNCR](https://www.capterra.com/p/152616/PresentationPoint/) SWITCHED BILLING COMPANIES, THEN SWITCHED MID-CYCLE Review Source onel M. OWNER, MLS, BSc, CPC Management Consulting Used the software for: 2+ years ### "Thoughts That Should Matter" February 24, 2026 4.0 While the current system is functional, it falls short of the standard required to remain competitive in today’s rapidly evolving environment. Significant operational improvements are necessary to enhance customer satisfaction, because without them, clients will inevitably migrate to organizations that offer more reliability, transparency, and partnership. The healthcare revenue cycle is becoming increasingly competitive. AI is transforming many industries, but in medical billing, the technology is not yet accurate enough to replace clearinghouses, certified coders, or experienced billers. Human oversight remains essential due to regulatory complexity, payer variability, and the high financial impact of errors. However, for human expertise and technology to work together effectively, the organization’s infrastructure must align with both client needs and the expectations of partners like TriZetto. Progress cannot happen when the approach is “take it or leave it.” That mindset weakens trust, damages long‑term relationships, and ultimately harms the organization’s reputation. True growth comes from listening to clients, collaborating on solutions, and adapting internal processes to meet modern industry standards. Organizations that embrace partnership—not rigidity—are the ones that stand out, retain clients, and thrive in a competitive, AI‑driven world. Pros It’s a web‑based platform that’s intuitive, user‑friendly, and easy to navigate, especially for new clients who may be unfamiliar with the system. The layout is straightforward, the functions are clearly labeled, and the learning curve is minimal, which helps clients get up to speed quickly and operate with confidence. Cons The price is a bit high compared to other markets. Many bugs are still occurring and have not yet been resolved. The statement freeze bug has been ongoing for a while, and if it happens on the weekend, you will have to wait until Monday for any assistance. At times, there can be a delayed response when urgent help is needed. Some support tickets have gone unanswered, so I need to follow up again. I've encountered numerous issues with ERA, including transactions not being processed correctly, putting me in a difficult position with my clients. I have contacted Trizerro three times about lowering my subscription as a small business, but the answer has always been no. There seems to be no consideration for clients like me, who have been loyal since the beginning. I believe that long-term clients should receive better pricing when they reach out to negotiate their monthly subscription. Overall, the service has been very unstable and slow lately. Alternatives considered [Waystar](https://www.capterra.com/p/45512/ZirMed/)[Availity](https://www.capterra.com/p/68854/Availity/)[Tebra](https://www.capterra.com/p/129169/Tebra/)[Speedy Claims](https://www.capterra.com/p/129536/Speedy-Claims/)[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) Reason for choosing EZClaim because I have been with you since the start, and switching over is starting all over again Review Source CM Claire M. Owner Mental Health Care Used the software for: 2+ years ### "EZClaim is easy to use!" February 24, 2026 5.0 I have been using EZClaim for many years and have always been very satisfied. The layout for a small billing practice is perfect. Information is clear and relevant to my needs. I can generate reports to my providers giving them essential information about their patients and practices. Pros Ease of use is the most important item. It helps to make my practice run smoothly and time efficient. I have looked at other programs in the past and find EZClaim the best value for the money. It gives me the exact information I need in clear, easy to understand format. Cons Not much! Any glitches are dealt with quickly and efficiently. I have never encountered an issue that wasn't quickly resolved. Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/) Reason for choosing EZClaim EZClaim is specific to my behavioral health billing practice. I don't need to integrate EHR. I worked with a provider who used Tebra (Kareo) and while I tried to learn that system for the billing end, it was very complicated and confusing. Review Source KH Kristin H. Owner Medical Practice Used the software for: 2+ years ### "The BEST billing software" February 25, 2026 5.0 The support in ezClaim is great. I feel like I get assistance and answers quickly. I am able to very easily see all of my data and also have reports that can show almost anything! Pros I could not be happier with ezClaim! As a billing company I love the ease of having multiple clinics in one application. The ability to easily search all claim and service line data is fantastic. I use this feature multiple times per day. I have been using ezClaim for about 5 years and haven't seen a software since that I think is better; and I have been on many demos with new clients. So many software systems just get too complicated and fancy. I love the ease and simplicity of ezClaim. Cons It works well importing claims from Practice Fusion as a EHR, but a downfall for sure for many clinics is that it isn't an all in one. Switched from [Medisoft](https://www.capterra.com/p/266691/Medisoft/) Wanted a web based multi user system with more features but really needed a software that would integrate with practice fusion. Review Source HH Heather H. Medical Billing Specialist and company president Financial Services Used the software for: 2+ years ### "A Billers Dream! " February 24, 2026 5.0 Absolutely the best customer service of any software I've ever used, excellent training and tech support. As a biller this is my #1 favorite accounting program! Pros As a biller I am absolutely thrilled with the capabilities of this software. Using spreadsheet style "cells" throughout the program you can easily search for items, or edit bulk items in just a few easy steps. This is absolutely the best billing program I've used. Claim friendly, biller friendly and integrates with a number of different programs! Cons I do wish that there was a patient portal, where patients could actually view their entire statement, print receipts, or send questions. It bothers patients that they are sent a link to make payment but they can't actually see what the balance is for. The calendar is not practice friendly either. Review Source Cameron F. Director of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "EZ Claim makes my life easy" February 24, 2026 5.0 Overall, I have nothing but positive words to say about EZClaim. From navigating billing, payments, and even addressing support tickets, the whole team has been great and supportive Pros EZClaim is very user-friendly and streamlines the majority of the billing process through its built-in automations. Its ability to integrate and communicate with other software systems has been especially valuable. We were even able to develop our own EMR and seamlessly import claims into EZClaim without difficulty. Cons Its reporting features can feel somewhat clunky, and the reports could be more intuitive and easier to read. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/)[Therabill](https://www.capterra.com/p/109769/TheraBill/) WebPT did not integrate well and was restricting a lot of information regarding our claims and was very expensive Review Source CHERIE F. ADMINISTRATOR Hospital & Health Care Used the software for: 2+ years ### "BEST EMR OUT THERE!!!!" March 2, 2026 5.0 I have used many EMR systems, this is by far, the best program ever!! It is efficient, user friendly, and an all around fantastic program Pros The pricing is lower than any other EMR that I have found. It is user friendly for sure. If you know how to use Windows, then you can teach yourself EZClaim! The customer service is fantastic and any help you ever need, there is always someone there quickly! Cons I cannot think of a thing I do not like! Wait, yes I can. I guess for me, it was time consuming in the very beginning. You have to enter all your practice information, to include, all provider information, procedure codes and diagnosis codes. That could be different now, I do not know. Alternatives considered [Athena](https://www.capterra.com/p/155897/Athena/) Reason for choosing EZClaim The price was much cheaper, and the ease of use was 100 times better Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Price too high, not enough support for me when I needed it. Review Source YY Yury Y. Billing Medical Practice Used the software for: 2+ years ### "Fits our needs perfectly" February 25, 2026 5.0 Our billing company has been using EZClaim since 2008. Very happy with the system design, and support. Every requirement that we, or our clients had EZClaim billing and EZClaim Scheduler were able to accommodate. Pros Software features fit our, and our clients' needs. Scheduler and Billing apps are connected, and functioning well together. Support is knowledgeable and responsive, just outstanding. Ability to create 837 and process 277, 835 EDI file for direct exchange with payers. Cons https://portal.ezclaim.com is useful for providers to access their schedule, but it is neglected by EZClaim. Inability to access or slowness are often reported by the users. Microsoft Azure.... Issues and outages that are outside of EZClaim control. Hope EZClaim reviews and improve their infrastructure and architecture. Reporting is robust, but reports still look like they where created in 1990s. Review Source VR Verified Reviewer Systems Engineer Non-Profit Organization Management Used the software for: 2+ years ### "Great medical billing software that fits all needs" February 24, 2026 5.0 Overall experience has been very positive. Easy to customize and get going. Support is very responsive. Our system is hosted by EZClaim and we've never had to deal with an outage from EZClaim. Priced very reasonably. Have been using almost 10 years and would recommend to others. Pros The software is very customizable. We have multiple departments that all bill differently, yet EZClaim is able to meet the needs of each one. The import options are also great; we have multiple EHR systems that we export from and into EZClaim and the software is able to handle it. It can be hosted on-premise or by EZClaim. Cons Our environment is hosted directly by EZClaim. Staff use RDP to connect into the hosted environment. I wish the security behind the remote connection was more strict as there is a lack of two factor authentication to connect. Review Source Alisha H. Controller Hospital & Health Care Used the software for: 1-2 years ### "Would be lost without it" February 24, 2026 5.0 I am satisfied with the usefulness of system to our business and would be lost without it. I would love a system to find out what types of things we are not using but could. Pros I like the easiness of uploading and sending out the claims to all the carriers. I would like to start using the system to also upload the payments and learn some of the things that I do not know. It is a subsidiary for our accounting program and provides us with a true rule of business and patient portal. Cons I know there is more I do not know and wish there was a training system to learn from, I fill like we do not use it to its full potential for our business. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing EZClaim Worked great with our custom client based system Review Source AJ Alexis J. Director Hospital & Health Care Used the software for: 2+ years ### "Reliable and Straightforward Medical Billing Software" February 24, 2026 4.0 Overall, EZClaim has been a dependable solution for professional medical billing. It performs well for claims submission and tracking and does what it is designed to do without unnecessary complexity. While it may not have all the modern features of larger enterprise systems, it provides solid value for organizations that prioritize reliability and straightforward billing workflows. Pros EZClaim is very straightforward and functional for professional claims submission. The claim creation process is logical, and it integrates well with clearinghouses. It is especially helpful for smaller practices or billing companies that need a clean, efficient workflow without overly complex features. The reporting tools are practical and help track billing performance. Customer support has been responsive when we have needed assistance. Cons The interface feels somewhat dated compared to newer cloud-based platforms. Some customization options require manual workarounds, and training new users takes some orientation time. It is not as robust for large, multi-location organizations looking for highly advanced automation or analytics. Review Source VR Verified Reviewer Office Manager Medical Practice Used the software for: 1-2 years ### "Great Billing Software" February 24, 2026 5.0 EZClaim has been great for our billing company. The software is very easy to learn and use. The onboarding team was great and very helpful to get everything set up. The pricing is a reasonable and a value for what they offer. Customer service is attentive and responsive. Pros The ease of use, value for money, customer service is easy to access and responsive. Very little bugs or issues. Onboarding team helped our team get set up and ensured everything was running smooth. Support is easy to access and get responses. Cons It can be a little difficult to get someone on the phone for help but the responsiveness via email makes up for it. Alternatives considered [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing EZClaim I don't remember which alternative products we were considering. Review Source JB Jody B. RN, Office Manager Medical Practice Used the software for: 2+ years ### "EZClaim highly recommended" February 27, 2026 5.0 Our overall experience with EZClaim has been very positive. EZClaim is easy to install and integrates well with our EMR. Occasionally an account is duplicated but that is a quick fix. Pros What I like best about EZClaim is the ease of integration with our EMR which allows for the streamlining of our billing and accounts receivable. Cons What I like least about EZClaim is that we are a very small, one provider, private pay only, medical practice and would appreciate a scaled down package for our size. We do not use EZClaim's features to the full extent (such as insurance claim billing) so a reduced rate for the size of our practice would be appealing. Alternatives considered [Amazing Charts](https://www.capterra.com/p/80992/Amazing-Charts/) Reason for choosing EZClaim EMR compatibility with our new EMR and cost Switched from [Amazing Charts](https://www.capterra.com/p/80992/Amazing-Charts/) EMR compatibility with our new EMR and cost Review Source HM Heather M. PM Non-Profit Organization Management Used the software for: 2+ years ### "Easy Peasy" February 25, 2026 3.0 Fairly easy to use. It is frustrating as the administrator that I cannot reset the passwords for my staff, especially given that we have multiple employees cycling through. Pros I like that it is easy to use as I have a lot of rotating staff and turnover at our front office. I That it is now a cloud based service and I do not have to be onsite to access the database as I work in a different location. Cons Cannot build custom reports. Cannot have two instances open at once. Cannot hide/remove fields that do not apply to our practice. That a claim does not open to the date field and to the POS field. I would also like to be able to build out the statements in different formats and what I call our superbill in scheduler. I would love if I could sync scheduler with Gmail. Review Source CD Cathy D. Billing and Coding Manager Medical Practice Used the software for: 2+ years ### "EZ Claim Satisfied Customer" February 24, 2026 5.0 Our Group has used EZ Claim for the past 8 years and overall I would say we have been satisfied customers. Pros I like the ease of training and staff for end users. I also believe that EZ Claims has been a great value for the cost. Cons Historically, there wasn't anything that I did not like about EZ Claim. Recently, I would have to say customer service has fell below their typical standard. Review Source JC Jillene C. Program Specialist II Accounting Used the software for: 2+ years ### "Program Specialist II" February 24, 2026 5.0 Very Good!! Easy to navigate, easy to send and get back, easy to print claims. If you need help its at your finger tips. I like it!!! Pros Easy to follow/learn. When I have needed assistance, the staff at EzClaim is very helpful and they get back to me in a timely matter. Cons I really don't have any negatives about EZClaim. I have been working with it for 5 years. I have had to figure out many things with it using the online help and have had good success. Our claims are easy to sent and get back. Review Source MH Megan H. Utilization and Billing Specialist Hospital & Health Care Used the software for: 1-2 years ### "Easy to Use" February 24, 2026 5.0 Overall, I like the system, and I have been able to learn and effectively use it relatively easily. I don't use all the features as they aren't pertinent to my job but the ones I use work well. Pros I am able to submit my claims without problem and, if there's a problem with the claim, I am able to see exactly what the problem is and correct it as necessary. I also like that I am able to leave myself detailed notes to refer to in each claim. I also really love the responsiveness of the help team. When I ran into a big problem I couldn't figure out, I got to have a video call with a support team member which helped me a lot. Cons It took me a while to learn some of the features I use. However, I will say that once you know what you're doing, it's an easy system to use. Also, I have had some difficulty locating the help I need in the help section and have sometimes resorted to an internet search or YouTube. Review Source SW Stacey W. Billing Manager Medical Practice Used the software for: 2+ years ### "Excellent Software" February 24, 2026 5.0 I am very pleased with the system. Whenever I need help from customer service, they are always available. Pros It is very user friendly. The system is easy to navigate around. Sending out claims and posting payments has never been easier. Cons I wish they had more options for different types of reports. I also wish they was an easier way to post refunds to patient accounts. Switched from [PracticeSuite](https://www.capterra.com/p/116370/PracticeSuite/) not compatible anymore with other medical software we use. Review Source MP Mary P. Office Manager Medical Practice Used the software for: 2+ years ### "Office Manager" February 24, 2026 5.0 Awesome Experience. I love the program. It is very user friendly and when you have a question you call the 800 number and someone helps you with the issue and they are so helpful that you never forget. Pros I love the simplicity of the program. The IT department is very professional, personal and helpful when I have any issues with EZClaim. Cons I have no issues. I love how it works for me. The IT Department is so very helpful I never have a negative thought about it. Review Source KO Karina O. Senior Billing and Collections Specialist Accounting Used the software for: 2+ years ### "EZ Claim Review" February 24, 2026 4.0 overall experience is 7/8/10. if the suggestions I gave were updated than definitely could make it a 8.3/10. Pros Very user friendly for what needs to be done for a small company. The reports are very useful as well. Cons It could have some improvements, like being able to search an account by state would help a lot. pdfs also do not need to be viewed on the software so having the option to opt out of that question could help too. Review Source MT Melinda T. Office Manager Mental Health Care Used the software for: 1-2 years ### "EZ Claim was a life- saver!" March 2, 2026 5.0 After our system crashed we needed help. Being so used to our old system, it was a challenge to start anew. Everyone that has helped was very patient, and walked us through slowly to help us understand. Whenever I needed help, it was a phone call away! Pros It is user friendly. Training was great. Had all our questions and issues answered. Very helpful staff. Cons The print on the website was very small. Was not able to make it any bigger. Would like more report options. Review Source DK Daman K. co owner Medical Practice Used the software for: 2+ years ### "Very happy overall with this billing software" February 26, 2026 5.0 Great! Good baseline software, especially for a small business. Would recommend and have recommended to associates Pros Ease of use, simple, good service. It is user intuitive. We have been using the program for years, they don't have a lot of extra fees Cons Hard to get a hold of at times since they are on East coast time. Sometimes had to wait a long time over the phone for support Review Source JP Jennifer P. Billing Manager Medical Practice Used the software for: 2+ years ### "Billing Manager" February 24, 2026 4.0 Pros Ease of use and the value for money, very easy to learn and billing is simple. Patient management is also pretty cut and dry. Cons lack of reporting specifics, sometimes there are bugs and it seems to crash out of the blue, but overall it is an easy system to use. Review Source JC Jeanette C. Billing Specialist Non-Profit Organization Management Used the software for: 1-2 years ### "Billing Specialist" February 24, 2026 5.0 My overall experience with EZClaim has been wonderful. The customer service representatives have always been able to resolve my problems within a short amount of time. They are always pleasant and friendly. If resolving my issues was going to take longer than expected they aways kept me informed of the process. I did not have to guess about a solution. Pros It has been a very easy system to utilize. I have always enjoyed the easy of logging in. The system always lets us know when there is going to be an update. Cons The thing I liked least about EXClaim was being unable to login while the system is being update. I know that is not something that can be changed but I find myself needing to login during these times but I understand. Review Source AC Alisha C. Owner Medical Practice Used the software for: 2+ years ### "User Friendly" February 24, 2026 4.0 EZClaim customer service is topnotch. They go above and beyond to make the daily billing process go smoothly. Pros EZClaim is very user friendly. I have used multiple billing software and this has an easy flow for insurance collections. Cons The posting of ERAs that have to be manually posted if the patient has made a payment prior to the ERA comes in. Switched from [Cmd](https://www.capterra.com/p/199044/Cmd/) The product was more cost efficient and user friendly. 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