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Rx30 is an end-to-end pharmacy management software solution that provides an easy-to-use pharmacy management platform with a fully integrated point-of-sale system, fully-integrated e-care and a clinical opportunities platform. The Rx30 system offers fully automated e-scripts, automated prescription processing, and more than 80 integration partners. This software also helps community pharmacies maximize efficiency, grow their business, and better serve their patients.
Provider
Outcomes
Located In
United States
Foundation
1982
Open API
Unverified
Deployment
On-Premise Windows, On-Premise Linux
Mobile Apps
Android, iOS
Training
Webinars, In Person, Videos, Documentation
Support
Phone Support, Email/Help Desk, Knowledge Base, Chat
Rx30 is a pharmacy management platform designed for single or multilocation independent pharmacies, specialty pharmacies, compounding pharmacies, nursing homes and LTC facilities, and hospitals.
Content Source: Rx30
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Rx30 Reviews
Pros
It is relatively easy to run the report that I used. It has supported the growth of a very successful business.
With this software, you have absolute control operation with all the interfaces, which allows you to not have to make other investments, easy handling THE BEST.
Very user friendly whicj is key in this business. The ease in use is fantastic.
The support on the POS side as been outstanding. Support for the pharmacy management system has been good also, I would qualify it as 8 out 10.
Cons
Maybe someone calls back a few weeks later. They have the absolute worst customer service ever.
Initially, just trying to get someone on the phone is next to impossible. The fees are outrageous for support and transmission.
CUSTOMER SERVICE IS TERRIBLE. It used to be incredible the past year has been TERRIBLE.
Lots of confusion occurs at the register because it is slow and tedious to use. My experience over has been costly.
"RX30 is an intuitive pharmacy software system that is capable to do the many different functions."
Overall: This software is capable to do all the functions the more expensive software systems can do at a better price.
Pros: I like how easy this system is to use. If you are not sure, there is an RX university you can go through to help learn every aspect of rx30.
Cons: I like least about the customer support. I usually have to wait at least 30 minutes and most times even longer for someone to help me. It especially was a bigger problem when the POS changed.
"the best ever "
Overall: loved it was such a good program the best and user friendly
Pros: every thing there best simple and easy to use
Cons: the way to look up patients need Beter ways to find them faster
"The most unrealible pharmacy system "
Overall: Every issue takes days or months to resolve. There is no help available. The help desk is not capable of troubleshooting the most straightforward problems
Pros: nothing. The system is very difficult to use
Cons: service, response time, functionality, tech support
"Save your money and look to Micro Merchant"
Overall: Read above!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Pros: We had great training when we switched from Opus-Ism. The system has great features that make its use simple.
Cons: Everything works great but LOOK OUT if you run into any problem. Their customer service is atrocious. Hopefully, if you have a problem, it happens when you're looking to close your pharmacy for 2 weeks because that's about how long it takes for someone to call you back to help, if at all. Just to have a simple question answered such as if a certain printer is compatible with the RX system took 5 business days to get an answer. If you ask to speak to a manager they can't get a hold of anyone and no one calls you back. They try to make you feel better by telling you that your call is being elevated to the highest level but all that means is that no one will call you back for days. Unfortunately they bought out Opus-Ism which was a great company. Opus had technicians that would physically come out to your store to fix any problems that couldn't be dealt with over the phone. RX30 sells you roses but gives you s__t in return.
"Fantastic Product with Great Customer Service"
Overall: I am very happy with this software. It does what it needs to do and the customer service is exceptional
Pros: Ease of use and customer service that goes above and beyond. Every issue I ran into was well known by their customer service and was handled quickly and efficiently.
Cons: Occasional glitches after software updates, but that is to be expected with anything.
