Transaction Data Systems

Rx30 Pharmacy System

3.5 / 5 13 reviews


Average Ratings

13 Reviews
  • 3.5 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

Vendor Details

  • Transaction Data Systems
  • www.rx30.com/
  • Founded 1977
  • United States

About Rx30 Pharmacy System

Rx30 is a total Pharmacy Management Software application that truly acts as the hub for all pharmacy management activities, including prescription dispensing, fully automated refills and reminders, workflow management, medication therapy management and STAR ratings management.


Rx30 Pharmacy System Features

  • Automatic Refills
  • Barcode Generation
  • Compounding
  • E-Prescribing
  • Insurance Processing
  • Inventory Management
  • Multi-Store Management
  • Online Refills
  • Pill Imaging
  • Point of Sale (POS)
  • Prescription Processing
  • Rx Image Scanning
  • Signature Capture

Rx30 Pharmacy System Reviews Recently Reviewed!


Rx30 is NOT RECOMMENDED to anyone that worked on windows system. System/Service/people is horrible.

Jan 11, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: -There is a long list of stuff not to like. My experience as a tech working with Rx30 has been frustrating and Time consuming to say the least. Every day I have to call Rx30 with several issues and each time they generate a ticket on which they suppose to call. Half of the time, they don't call back to help. I don't know if they ignore us because the owner piss them off or they don't care about their customers. To list some off the issues.

1) Every time we RTS medications from will-call thru workflow, atleast few medications get stuck in the system every time. WE call to get it fixed each time and it happens again next time (time wasted)

2) Sometimes when we put prescriptions ON HOLD and we go process them later in the future, something is always missing on the prescription (either the sig, or the original image, or origin code. (again this results in wasted time)

3) Sometimes when i bill a secondary insurance for split-bill, this system does not recognise it on refill and you have to manually double bill. Other systems i worked on do not require that.

4) For cash prescritions, they have to be actually REVERSED for some reason. This not make sense. Why we have to Reverse a Cash Claim. It will not let me change the prescription info..

5) WHen adding doctors or new drug, sometimes the system lets you add the doctor/drug from the inputting screen, sometimes you have to go to a totally different screen to carry out that function. (again time wasted)

6) SYSTEM not good.

Overall: NO BENEFITS AT ALL. WE wasted a lot of time on training, lot of time on the phone trying to solve issues/problems with the help desk. They dont call back many times. The same problems come up on a weekly basis. I have a computer technician degree and this system is not designed good. too many commands, too many buttons to push to get something done. NOT RECOMMENDED. SPEND YOUR MONEY ELSEWHERE.

Most systems have something positive, but so far, I have not able to come up with anything. I am a technician and I work with system for 3 months. System very hard to learn. all Commands are in many different places, and this causes me to spend lot of time inputting, filling, rebilling, or inputting patient demographics. Nothing to like about the software and whenever i speak with their help desk about issue, they say that its user error and training issue. They don't admit that the system has many flaws. One of their employee come onsite to train and even she said the system has many issues and she can't get them to fix it. She dont have any answers to some questions because she know the system does work well. BY BOSS IS SO FED UP WITH THESE GUYS, HE IS CHANGING TO PIONEERRX ONLY AFTER 3 MONTHS . I BEEN TRAINING ON PIONEERRX AND THAAT SYSTEM SEEMS EASY AND USER FRIENDLY. Rx30 Is NOT USER FRIENDLY AND EVEN THE HELP DESK IS NOT CLIENT FRIENDLY.

I been a Rx30 client for 3 months. I am having daily issues, with no successful help from Rx30 staff

Jan 02, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: very rigid in and not easy to work with. no real workflow (workflow goes only one way from Input to Packaging and Rx Review). Rx and POS system don't communicate two way (to put a prescription back from Will-call to Hold, you have to manualy change the status from Will call to Hold, or be able to edit the rx. The system commands, such as Rx Input, packaging, RPh final verfication, ability to edit rx, to reverse/edit rx, put on hold are all over the screen and have to work with F (F1-F8) buttons on the screen. You have to use both mouse and Keyboard for best functionality. System has a huge time lag of 3-10 minutes from my experience, if Rph sends prescription back to be edited to input tech for correction before it comes back even if the technician fixes it immediately. The Reject button (F5) on RPH verfication screen allows you to REJECT a prescription with reason, but it has no purpose since it does not send the prescription back to the tech. There are no real Ques for REfill manager, For New Rx Manager, Faxed Prescriptions, Trouble shooting or rejected prescriptions. The Auto Refill has not worked since I opened 3 months ago because they can't figure out the Universal Pharmacist role or Virtual pharmacist. You can Que a prescription to be filled in the future on a certain date, but on that date, you have to manually go process that prescription. The service desk does not return calls in a timely manner. we have 3 issue tickets open daily.

Overall: I am a pharmacist since 2005 and I have opened 3 pharmacies before this new store I have now, and I have never experienced so many issues with a pharmacy management system as I have with TDS Rx30. I have spent money on the system and training so far, and I have experienced zero benefit. The system has costed my actual money, wasted time, and created daily stress while using the system. The system has not been operating as designed since It was setup initially and the Rx30 techs can attest to that. I have asked for lots of help over the last 3 months to fix certain issues, but they have failed to fix the issues. Rx30 service reps are very quick to assume and claim that the issues are there either because we did not get enough training or because we did something wrong. This is a lennox based system and so each command/feature has to be used very methodically. The Rx30 system is spread out all over the screen and you need to know where to go if you want to accomplish anything. On the bottom, there is a list of commands going from the left to the right of the screen, that have sub-numbered commands averaging any where from 10-20 sub-commands. To input a new prescription, you have to go to a different area, to edit the same prescription after, lets say it gets denied by the insurance, you have to go to a diffferent area. To see what you got paid on a certain prescription, you have to go to a different area. Besides that, Medications are billed as packages (like inhalers), some in grams, some in milliliters, some in units (there is no consistency; this results in mistakes). As I mentioned before, there are no Ques Or boxes for things like Refills, pending refill, electronic prescriptions, future dated prescriptions (these items are buried under different commands on the bottom of the screen, as sub-numbered commands). The Rx30 system and the POS do not operate as one. They do not operate and communicate back and forth. They have a delivery App that can be downloaded on a tablet, which is great, but if you ringout a prescription for delivery, its is very difficult to return it to HOLD incase patient declines the prescription. It's a long tedious process. The signature capture device and the register communication and commands are wierd and slow (for example, when using a credit card, patients get to chose from Debt US, Debt Credit ). Lots of confusion occurs at the register because it is slow and tedious to use. My experience over has been costly.

Top of the Line Pharmacy Software

Sep 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Rx30 turns your average pharmacy system into a customizable portal that allows for personal patient care from a 21st century pharmacy.

Cons: It can take a couple of hours to get in contact with customer service when you have an issue. Customer service is always very helpful when you are able to get a hold of someone though.

Overall: Rx30 has been a part of my pharmacy for many years and has always been easy to work with. Rx30 always trys to be as convenient as possible for it's customers. Growing with them at their own rate.

Capterra-loader

RX30 is an intuitive pharmacy software system that is capable to do the many different functions.

Jun 22, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how easy this system is to use. If you are not sure, there is an RX university you can go through to help learn every aspect of rx30.

Cons: I like least about the customer support. I usually have to wait at least 30 minutes and most times even longer for someone to help me. It especially was a bigger problem when the POS changed.

Overall: This software is capable to do all the functions the more expensive software systems can do at a better price.

Reporting was the prompt to my call.

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and detailed functionality. Constant updates and changes to the software means not getting left behind in the industry.

Cons: Some updates are not "necessary". This translates to additional key strokes and slower processing times.

Its simple..... THE BEST

Dec 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: control operation and constant updates.

Cons: really like all.

Overall: With this software, you have absolute control operation with all the interfaces, which allows you to not have to make other investments, easy handling....... THE BEST

Recommendations to other buyers: the perfect choice.

clunky, not user-friendly, hard to get support

Mar 13, 2018
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I was told that it is a more secure system since it is not a window based, meaning it is less than likely to get hacked or get infected.

Cons: almost everything. Everything takes so many steps. As a user, you have to know where to go, everything is hiding behind the function keys (F1, F2, F4, etc...).

I used Rx30 working as a pharmacy technician before becoming a teacher.

Apr 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Rx30 is very user friendly and simple to use, once you spend time learning the menus, which are themselves easy to navigate. Printing reports, entering prescriptions, and maintaining stock was a breeze with Rx30.

Cons: My one con for Rx30 is the POS system. The POS was on a server that consistently froze. I am not sure that this was the software, and perhaps a hardware glitch.

Great service, very easy to use. No one has more capabilities to drive revenue and adherence By f

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Adherence and education

Great service, literally live

Great functionality

Very easy to transition to them, training staff was great

RX30 is very difficult to use until you memorize the many different menus and sub menus.

Apr 23, 2018
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: It is fast at processing information and scripts. It is also very fast at reporting. The company is proactive in adding new capabilities.

Cons: Very menu driven and difficult for a new user to learn. Reporting is difficult. Customer service is slow to respond. Sometimes, takes a day to hear back.

An older software that is still snappy and functional.

Mar 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It has a fairly easy format to get used to. It has a surprising amount of features and allows for a smooth workflow.

Cons: Sometimes communications go down. That being said, the customer service and IT team are on the ball and will quickly get you back up and running.

Terrible system

Jun 09, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: I worked at an independent pharmacy and managed the LTC department. When we switched from PharmaServ to RX30 there were many promises made that were not fulfilled. For instance, they marketed the software of having the capability to set "refills too soon" to process at a date when it was fillable and "virtual pharmacist" would automatically process. After acquiring the system, we were trying to utilize this feature and the support team said it was impossible to do this. You could set the RX to process at a later date, but you would still have to physically process it.

The system itself is VERY keystroke heavy. It is LINUX based, so report generating and tracking is very difficult to anyone who was raised in the 21st century. Building compounds and billing was also very labor intensive.

Customer support was subpar. They were very responsive when they were courting us to make the switch. Once it happened, whenever I needed a change made in the LTC module, I would never get a call back.

Incredibly in-depth application

Feb 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Numerous interfaces and very knowledgable support. We have a small chain of pharmacies and have no complaints.