# Rx30 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rx30 the right Pharmacy solution for you? Explore 66 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/106388/Rx30-Pharmacy-System/reviews --- Rx30 4.1 (66) [View alternatives](https://www.capterra.com/p/106388/Rx30-Pharmacy-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Rx30 Ease of use 4.2 Customer Service 3.8 ## Pros and Cons in Reviews RJ RICHARD J Pharmacist-In-ChargePharmaceuticals, 2 - 10 employeesUsed the software for: More than 2 years. “We had great training when we switched from Opus-Ism. The system has great features that make its use simple.“ August 15, 2024 AH Arbi H PharmacistPharmaceuticals, 2 - 10 employeesUsed the software for: More than 2 years. “My recent issue was for a simple label adjustment, I had to call 4 times (about 40 minutes hold time each time I called) and chatted 3 times regarding this issue and no one from label department Calls back. As I write this review, I am on hold with them (18 minutes). And this is not the only customer service issue.“ May 12, 2022 FP Frank P ownerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “User friendly, good for independent pharmacies.“ June 4, 2025 FP Frank P ownerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “They terrible with support.“ June 4, 2025 pc pablo c pharmacy techHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “every thing there best simple and easy to use“ November 19, 2024 EN Elena N sup. pharmacistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “There is no help available.“ September 26, 2024 pc pablo c pharmacy techHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “loved it was such a good program the best and user friendly“ November 19, 2024 WS William S ownerPharmaceuticals, 11 - 50 employeesUsed the software for: More than 2 years. “They are always "creating a ticket" that literally does nothing. “ August 28, 2023 ## Showing most helpful reviews Showing 1-25 of 66 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EM Emily M. president/pharmd Pharmaceuticals Used the software for: 2+ years ### "/great system" July 22, 2022 5.0 great, customer service could be better. hard to get an immediate response unless you do an online chat. Pros Integration is great inventory system is easy to use filling rx will never be easier Cons none. not many cons. it is a easy system. Alternatives considered [PioneerRx](https://www.capterra.com/p/106400/PioneerRX/) Reason for choosing Rx30 none Review Source KN Karen N. PIC/owner Used the software for: ### "Great Product, Great Service" October 29, 2013 5.0 I am a very small independent retail pharmacy. With the industry changing the way it is, it is crucial to have a system that will provide you with the security, documentation, and billing required. I did a lot of research and HBS was the winner. The intial sales rep was patient and honest and provided very helpful information. Pros: 1. Set up and installation went smoothly. We did it ourselves with there assitance via phone. 2. Equipment has had no problems. We did have a monitor go out under warranty. No issues replacing. 3. Customer service is outstanding. We know how important it is to get reimbursement dollars quickly and how frustrating 3rd party rejections can be. CS readily available on the phone and very knowledgeable. Rectified most issues quickly on the phone or got back to me very promptly. 4. Very helpful with setting up all aspects of the software to get reports, etc 5. Worked with my budget. 6. Included POS system with my purchase. Very useful and again customer service was excellent. Helped get credit cards working, set up AR accounts, PSE sales. Excellent for getting tax reports, billing and other documentation. Cons: None really to speak of. Some glitches after updates or 3rd party required changes, but that is with any update anywhere. Customer service was aware of glitches and those problems were rectified very quickly. It took me a while to get used to pushing "tab" key instead of 'enter' but that is not a problem anymore:) Overall, I am very pleased with the product and the service. If you are looking for an economical system that can take care of virtually every aspect of the retail pharmacy business, you really need to check out HBS. With all of the regulations, etc...it is imprtant to have a system capable of taking care of those needs, but also be able to use the product effectively. HBS is your answer. Hopefully this info will be helpful to some of you out there. I know how overwhelmed I was in trying to choose a system. I am very happy with my choice and I think you would be too. Review Source CA Christine A. Pharmacy Owner Pharmaceuticals Used the software for: 2+ years ### "Transaction Data Systems (Rx30) Pharmacy Software" July 1, 2019 2.0 While under warranty my server went down. It took the entire day with no software to get up and running on an alternate computer in the pharmacy. That was only after waiting 45 minutes on hold to get support. Instead of sending me another server the staff sent 3 different Dell technicians out that were unable to fix my server. Only then, at my request, did they agree to have my server shipped to them while I got a loaner. After 3 months I received my server back still broken. After shutting the pharmacy down 3 times for over an hour they sent a Dell technician that confirmed the hard drive was not installed. Rx30 tells me it was working when it left the facility and that the "hard drive must have come out during shipping". My request for a discount on support was ignored. This occurred in November and was not fixed until March. Now I am operating on an old version because the one I was using when the software went down would not work. To say they have no appreciation for their customers is an understatement. The staff at Rx30 will not make any adjustments on their end but have no problem leaving you unoperable with no pharmacy software. I will definitely not purchase Rx30 again and highly recommend buying a different pharmacy software. Pros What I like most about this software is that I have grown accustom to using the program. Cons The customer support is horrible. Initially, just trying to get someone on the phone is next to impossible. The fees are outrageous for support and transmission. The Rx30 team does not treat you as a valued customer. The support that you pay an extreme amount for is fair at best. Alternatives considered [PioneerRx](https://www.capterra.com/p/106400/PioneerRX/) Reason for choosing Rx30 Because I did not do my research Review Source AB Andy B. IT Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Terrible Customer Support" April 12, 2021 5.0 Customer support used to be excellent. For the first few years we could reach someone who took ownership of the problem and got it resolved. Lately, support has become terrible. Very friendly people who answer the calls or chats, but are only able to record information and create a case. No followup, even when return calls are promised. I've now had a case opened for 12 days and 4 different "technicians" have become involved, but nobody is working on the problem. Pros Very feature rich, supports almost every pharmacy management function desired. Cons We like all the features of this software. It's an excellent product. As long as nothing goes wrong. Review Source WS William S. owner Pharmaceuticals Used the software for: 2+ years ### "Worst Customer Service Ever!" August 28, 2023 1.0 Overall, RX30 has been a nightmare to work with Pros There is nothing to like about these frauds. Cons It's impossible to speak with anyone that can actually help. They are always "creating a ticket" that literally does nothing. Maybe someone calls back a few weeks later. They have the absolute worst customer service ever. DO NOT USE THEM! YOU WILL REGRET IT! Review Source TC Todd C. Pharmacy owner and PIC Pharmaceuticals Used the software for: 2+ years ### "Buyer beware" November 2, 2022 1.0 No benefits. Pros The e prescribing feature is easy to use. Cons There is always a problem somewhere in the system. Unless you are very familiar with the software you need to contact customer service. If you need customer service you are out of luck because it doesn’t exist as far as I can tell. Reason for choosing Rx30 I must have been drunk. Review Source AH Arbi H. Pharmacist Pharmaceuticals Used the software for: 2+ years ### "Very bad customer service. " May 12, 2022 2.0 Bad Pros Prescription processing and insurance billing is fast Cons Very bad customer service. My recent issue was for a simple label adjustment, I had to call 4 times (about 40 minutes hold time each time I called) and chatted 3 times regarding this issue and no one from label department Calls back. As I write this review, I am on hold with them (18 minutes). And this is not the only customer service issue. Review Source JR JIM R. Pharmacist and Owner Pharmaceuticals Used the software for: 2+ years ### "Was great, now not the case!" September 14, 2020 2.0 In the past, I shouted from the mountain tops how good Rx30 was. Now all of a sudden it has went to the crapper! Pros Functional and independent minded, can customize infinitely. Cons Customer Support is horrific! Was VERY good now I feel like I am an island in the middle of a hurricane. Nowhere to turn and can't get a voice on a telephone in a timely manner. Just a recent change in customer support is making me start to look for other pharmacy dispensing software. IT IS TERRIBLE! Review Source pM peter M. Pharmacist/Owner Retail Used the software for: 6-12 months ### "Worst technical support EVER" February 1, 2021 3.0 If I have a problem I am pretty much on my own to solve it... Pros Very functional, although somewhat rigid. Very capable, actually other than a lot of stop edits, this OS is very good for the money. Cons Technical support is nil. Ticket after ticket goes unanswered, or MAYBE they will call you back in a week or so. I have been using this software short of 6 months, and I believe I know more about the system than the people that answer the technical support line. They have yet to transfer my e-script images from my last software. Reason for choosing Rx30 Very widely used, figured it had to be a good product, didn't count on the worst customer service I've experienced in 40 years of pharmacy Review Source JP Jathan P. owner Pharmaceuticals Used the software for: 2+ years ### "Customer Service is TERRIBLE" February 27, 2019 2.0 NO ONE WILL RETURN A PHONE CALL NO ONE KNOWS ANYTHING ABOUT THE SYSTEM IT IS THE WORST CUSTOMER SERVICE OF ANY SOFTWARE I USE IN MY PHARMACY AND THAT IS SAYING A LOT MY LICENSE NUMBER IS 106010 IF YOU WANT TO DISPUTE MY REVIEW FEEL FREE TO CONTACT ME THAT WOULD BE THE FIRST TIME YOU RETURNED MY CALL Pros Easy to use and used to be great until the last year Cons CUSTOMER SERVICE IS TERRIBLE it used to be incredible the past year has been TERRIBLE Review Source AM Adam M. PIC, GM Used the software for: ### "Great Customizable System" July 26, 2010 5.0 I would recommend any pharmacy looking at a host system to give HBS a try. The key strokes are minimal and customizable at that. As business grows or changes it seems that HBS has a solution ready to make the sytem work better on an individual basis. Pros I have been very pleased with the HBS system. It seems that no matter what problem I give to support they find a way to make it happen. I have had many things customized to fit the needs of my stores, and HBS has come through with those request. The windows based system is easy to navigate and also has interfaces with just about every type of robotic or work flow system available to date. Cons I really haven't found many. Like any computer product things will come up that take time to fix, but nothing really sticks out at this time. We operate some high volume retail stores off of one server and have not experienced any downtime due to server issues. Review Source PI Paul I. President Used the software for: ### "RxGeneysis combines dispensing and patient care all in one system!" September 16, 2014 5.0 Pros: We use HBS RxGenesys program. It is the only system I know that combines dispensing functions with patient care. The dispensing functions are easy to use and right inside the same chart we can make all of our clinical notes related to patient care including MTM. It meets all the requirements needed for Minnesota Medicaid's MTM requirements. Great for dispensing and with a few tweaks it could be great for patient care. Even saying that there is nothing I have seen on the market that comes even close. Cons: They need to finish a few features of the system related to reporting a current med list but the free form space for charting allows a work around for now. Overall: Great dispensing system and more important to me and others who see patient care as the future of pharmacy it provides the ability to document patient care as part of the dispensing system. Customer service is great which took them some time after they acquired the old JasCorp system but they listened and made the necessary changes. Review Source RM R M. Owner Used the software for: ### "HBS for your pharmacy" August 23, 2010 5.0 If you are preparing for the future and would like a software company that is stable, reactive to your needs and a voice of reason, you should be using the HBS Pharmacy System. I have based many opportunities on whether, with HBS, I can grow with confidence and profitability with the influx of referrals and also the requirements of the new referral (eg, LTC facility with their new software with e-MAR and e-prescribing functionality...HBS was already connected). Pros Tremendous attributes for daily operations, for operational & business management, inventory control and integration into other parallel healthcare software (eg, Medicine-On-Time). The support and ease of use have no peers! Cons None. Usual problems are due to my own operational issues. Review Source HV Hertha V. RPh PIC Used the software for: ### "I have had HBS Rxgenesis for 10+ years. " August 7, 2015 5.0 I converted to Jasrx 10+ years ago. It was one of the first windows based pharmacy software out. A few years back HBS bought out Jas and the software became Rxgenesis. The software is so user friendly. Every pharmacist or tech or student I have in the pharmacy agrees. I have been very happy with the customer service. They dial into my system with a phone call or get me to the person I need to fix a problem. I cant figure out why any store would put in these monster software systems that take a person 2 weeks to learn...put in an HBS system and know what you need to do in a day ! I really like my pharmacy software! Review Source PC Pete C. Used the software for: ### "Bob O'Neill IVR support" December 1, 2016 5.0 Whenever IVR has issues my rep resolves them immediately or by the end of the day of the request. Recently we had an IVR issue and my rep was not available for personal reasons,however, another rep, my rep's temporary replacement was able to look back at previous notes and resolved the issue. It would be nice if all HBS software support staff would note the issue and the resolution. my rep is an example of good customer service the old fashion way. Review Source JG Jo G. Manager Used the software for: ### "The HBS program is very user friendly." October 28, 2015 5.0 There are so many avenues that it's difficult to know them all. It would be helpful if there were some kind of cheat sheet to lead you into different areas. Many programs are unutilized due to lack of knowledge. The daily functions are easy to learn and maneuver through the system and most of our operators learn very quickly Review Source JN John N. Owner Used the software for: ### "RxGENYSES the Best" August 7, 2015 5.0 RxGENYSES AND HBS have been nothing but outstanding in serving my pharmacy soft ware needs. The system is very easy to operate and the tech support staff takes care of my problems (very few) very quickly and efficiently. I would not have another system. Review Source JO Jack O. manager Used the software for: ### "pharmacy manager" July 6, 2010 5.0 great system, glad I updated. Pros windows version makes the system quicker for our applications. scanner is a plus, overall the new system was great. Cons none so far. Review Source RB Robert B. Pharmacist/Owner Used the software for: ### "HBS Genesys... Easy to Use" November 6, 2015 5.0 HBS as a company are excellent to work with. Customer service is top notch with any problems. Sales staff are polite and honest! Review Source MS Mike S. Used the software for: ### "Incredibly in-depth application" February 16, 2015 5.0 Numerous interfaces and very knowledgable support. We have a small chain of pharmacies and have no complaints. Review Source YM Yousry M. Owner. / RPIC Used the software for: ### "I've used HBS. since day 1 of opening my store by far the best decision I have made in businesd" August 7, 2015 5.0 The staff is always and immediately available for questions even after hours Review Source JB Jeffrey B. Pharmacy Director Used the software for: ### "very user friendly whicj is key in this business. The ease in use is fantastic!" August 7, 2015 5.0 see above to describe pros and cons Review Source FP Frank P. owner Health, Wellness and Fitness Used the software for: 2+ years ### "support is terrible" June 4, 2025 3.0 7 out of 10 becuase they have gotten bigger purchasing other software companies and forget customer service a long the way. They terrible with support. Pros User friendly, good for independent pharmacies. you are able to open multple stations and has a lot of features. Cons Support is a mess. They used to answer and help with issues quicker. Now ,even after escalating very important issues it takes days and sometimes they dont even call to assist you in solving your pending problems. Review Source RJ RICHARD J. Pharmacist-In-Charge Pharmaceuticals Used the software for: 2+ years ### "Save your money and look to Micro Merchant" August 15, 2024 4.0 Read above!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Pros We had great training when we switched from Opus-Ism. The system has great features that make its use simple. Cons Everything works great but LOOK OUT if you run into any problem. Their customer service is atrocious. Hopefully, if you have a problem, it happens when you're looking to close your pharmacy for 2 weeks because that's about how long it takes for someone to call you back to help, if at all. Just to have a simple question answered such as if a certain printer is compatible with the RX system took 5 business days to get an answer. If you ask to speak to a manager they can't get a hold of anyone and no one calls you back. They try to make you feel better by telling you that your call is being elevated to the highest level but all that means is that no one will call you back for days. Unfortunately they bought out Opus-Ism which was a great company. Opus had technicians that would physically come out to your store to fix any problems that couldn't be dealt with over the phone. RX30 sells you roses but gives you s\_\_t in return. Reason for choosing Rx30 A beautiful picture was painted by their salesperson Review Source pC pablo C. pharmacy tech Health, Wellness and Fitness Used the software for: 1-2 years ### "the best ever " November 19, 2024 5.0 loved it was such a good program the best and user friendly Pros every thing there best simple and easy to use Cons the way to look up patients need Beter ways to find them faster Review Source Similar Products Featured ## Related categories [Pharmacy](https://www.capterra.com/pharmacy-software/)[Retail POS System](https://www.capterra.com/retail-pos-system-software/)