# Page 2 | Rx30 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Rx30 the right Pharmacy solution for you? Explore 66 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/106388/Rx30-Pharmacy-System/reviews --- Rx30 4.1 (66) [View alternatives](https://www.capterra.com/p/106388/Rx30-Pharmacy-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Rx30 ## Showing most helpful reviews Showing 26-50 of 66 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EN Elena N. sup. pharmacist Health, Wellness and Fitness Used the software for: 2+ years ### "The most unrealible pharmacy system " September 26, 2024 2.0 Every issue takes days or months to resolve. There is no help available. The help desk is not capable of troubleshooting the most straightforward problems Pros nothing. The system is very difficult to use Cons service, response time, functionality, tech support Review Source KG Kamal G. Pharmacist in Charge Pharmaceuticals Used the software for: Less than 6 months ### "I been a Rx30 client for 3 months. I am having daily issues, with no successful help from Rx30 staff" January 3, 2018 1.0 I am a pharmacist since 2005 and I have opened 3 pharmacies before this new store I have now, and I have never experienced so many issues with a pharmacy management system as I have with TDS Rx30. I have spent money on the system and training so far, and I have experienced zero benefit. The system has costed my actual money, wasted time, and created daily stress while using the system. The system has not been operating as designed since It was setup initially and the Rx30 techs can attest to that. I have asked for lots of help over the last 3 months to fix certain issues, but they have failed to fix the issues. Rx30 service reps are very quick to assume and claim that the issues are there either because we did not get enough training or because we did something wrong. This is a lennox based system and so each command/feature has to be used very methodically. The Rx30 system is spread out all over the screen and you need to know where to go if you want to accomplish anything. On the bottom, there is a list of commands going from the left to the right of the screen, that have sub-numbered commands averaging any where from 10-20 sub-commands. To input a new prescription, you have to go to a different area, to edit the same prescription after, lets say it gets denied by the insurance, you have to go to a diffferent area. To see what you got paid on a certain prescription, you have to go to a different area. Besides that, Medications are billed as packages (like inhalers), some in grams, some in milliliters, some in units (there is no consistency; this results in mistakes). As I mentioned before, there are no Ques Or boxes for things like Refills, pending refill, electronic prescriptions, future dated prescriptions (these items are buried under different commands on the bottom of the screen, as sub-numbered commands). The Rx30 system and the POS do not operate as one. They do not operate and communicate back and forth. They have a delivery App that can be downloaded on a tablet, which is great, but if you ringout a prescription for delivery, its is very difficult to return it to HOLD incase patient declines the prescription. It's a long tedious process. The signature capture device and the register communication and commands are wierd and slow (for example, when using a credit card, patients get to chose from Debt US, Debt Credit ). Lots of confusion occurs at the register because it is slow and tedious to use. My experience over has been costly. Cons very rigid in and not easy to work with. no real workflow (workflow goes only one way from Input to Packaging and Rx Review). Rx and POS system don't communicate two way (to put a prescription back from Will-call to Hold, you have to manualy change the status from Will call to Hold, or be able to edit the rx. The system commands, such as Rx Input, packaging, RPh final verfication, ability to edit rx, to reverse/edit rx, put on hold are all over the screen and have to work with F (F1-F8) buttons on the screen. You have to use both mouse and Keyboard for best functionality. System has a huge time lag of 3-10 minutes from my experience, if Rph sends prescription back to be edited to input tech for correction before it comes back even if the technician fixes it immediately. The Reject button (F5) on RPH verfication screen allows you to REJECT a prescription with reason, but it has no purpose since it does not send the prescription back to the tech. There are no real Ques for REfill manager, For New Rx Manager, Faxed Prescriptions, Trouble shooting or rejected prescriptions. The Auto Refill has not worked since I opened 3 months ago because they can't figure out the Universal Pharmacist role or Virtual pharmacist. You can Que a prescription to be filled in the future on a certain date, but on that date, you have to manually go process that prescription. The service desk does not return calls in a timely manner. we have 3 issue tickets open daily. Review Source Zeki U. Web Designer Pharmaceuticals Used the software for: 2+ years ### "La mejor compañía de farmacéutica" May 1, 2022 5.0 Usamos el servicio diariamente ya que estamos envueltos en el rubro farmacéutico y gracias a Rx30 nuestra labor se ha vuelto mucho más llevadera, lo que hacíamos en un día hoy podemos hacerlo en 1 hora gracias a ellos. Pros Sinceramente hace mucho tiempo trabajamos con esta compañía y nos ha sido de gran ayuda la implementación de sus servicios a nuestra empresa. Poseen un inventario y sistema totalmente completos en farmacéutica y con la tecnología más actual para tener un mejor desempeño, estamos muy contentos con Rx30. Cons Nos gusta todo, trabajar con Rx30 fue nuestra mejor decisión. Alternatives considered [SRS Pharmacy Systems](https://www.capterra.com/p/136168/PKon-Rx/) Switched from [Abacus Pharmacy Plus](https://www.capterra.com/p/100991/Abacus-Pharmacy-Plus-Software/)[VIP Pharmacy Management System](https://www.capterra.com/p/141484/VIP-Pharmacy-Management-System/) Hicimos el cambio por la facilidad de manejo y la flexibilidad de sus servicios Review Source LW LORI W. PHARMACIST Pharmaceuticals Used the software for: 2+ years ### "NOT A GOOD BUY " April 22, 2021 1.0 I cannot think of anything special about this system. Any pluses that the software may have is far outweighed by the poor support piece that is presently in place. Pros The customer support people are very nice, but there needs to be a greater amount of people to address the problems. The software is adequate. Cons The time it takes to respond to a problem is horrifying. For example, the POS, point of sale, at our store has been down since mid Monday. It is now Thursday, and the same promise that we have received for the past 4 days is "tomorrow", or "we will escalate the problem". This is causing extreme customer dissatisfaction because we are unable to process credit or debit cards. After we do finally get our POS back, we will need to enter everything into the system, because we have been keeping track of everything by paper. We are unable to check down the register or make bank deposits. Every prescription will have to be manipulated in order to ring it in, due to the fact that when the POS is down, whatever has been entered into the system will not link to the POS. Are there that many problems/customers in the support queue that need to be resolved? Are the problems that grand that it takes DAYS to resolve them? The system we had before was SRS, and they had the same day response time. There was a time that we needed a part replaced, but it was overnighted and fixed by the next day. I had to have the program adjusted for including the strength of the medication on the label. It took a couple of days to have that done. In the meantime, I was adjusting the labels myself every time a new medication came in that was incomplete on the label. Review Source NK Nirmal K. technician Hospital & Health Care Used the software for: Less than 6 months ### "Rx30 is NOT RECOMMENDED to anyone that worked on windows system. System/Service/people is horrible. " January 12, 2018 1.0 NO BENEFITS AT ALL. WE wasted a lot of time on training, lot of time on the phone trying to solve issues/problems with the help desk. They dont call back many times. The same problems come up on a weekly basis. I have a computer technician degree and this system is not designed good. too many commands, too many buttons to push to get something done. NOT RECOMMENDED. SPEND YOUR MONEY ELSEWHERE. Most systems have something positive, but so far, I have not able to come up with anything. I am a technician and I work with system for 3 months. System very hard to learn. all Commands are in many different places, and this causes me to spend lot of time inputting, filling, rebilling, or inputting patient demographics. Nothing to like about the software and whenever i speak with their help desk about issue, they say that its user error and training issue. They don't admit that the system has many flaws. One of their employee come onsite to train and even she said the system has many issues and she can't get them to fix it. She dont have any answers to some questions because she know the system does work well. BY BOSS IS SO FED UP WITH THESE GUYS, HE IS CHANGING TO PIONEERRX ONLY AFTER 3 MONTHS . I BEEN TRAINING ON PIONEERRX AND THAAT SYSTEM SEEMS EASY AND USER FRIENDLY. Rx30 Is NOT USER FRIENDLY AND EVEN THE HELP DESK IS NOT CLIENT FRIENDLY. Cons \-There is a long list of stuff not to like. My experience as a tech working with Rx30 has been frustrating and Time consuming to say the least. Every day I have to call Rx30 with several issues and each time they generate a ticket on which they suppose to call. Half of the time, they don't call back to help. I don't know if they ignore us because the owner piss them off or they don't care about their customers. To list some off the issues. 1) Every time we RTS medications from will-call thru workflow, atleast few medications get stuck in the system every time. WE call to get it fixed each time and it happens again next time (time wasted) 2) Sometimes when we put prescriptions ON HOLD and we go process them later in the future, something is always missing on the prescription (either the sig, or the original image, or origin code. (again this results in wasted time) 3) Sometimes when i bill a secondary insurance for split-bill, this system does not recognise it on refill and you have to manually double bill. Other systems i worked on do not require that. 4) For cash prescritions, they have to be actually REVERSED for some reason. This not make sense. Why we have to Reverse a Cash Claim. It will not let me change the prescription info.. 5) WHen adding doctors or new drug, sometimes the system lets you add the doctor/drug from the inputting screen, sometimes you have to go to a totally different screen to carry out that function. (again time wasted) 6) SYSTEM not good. Review Source Jim H. Pharmacist Retail Used the software for: 2+ years ### "RX30 is an intuitive pharmacy software system that is capable to do the many different functions." June 22, 2018 4.0 This software is capable to do all the functions the more expensive software systems can do at a better price. Pros I like how easy this system is to use. If you are not sure, there is an RX university you can go through to help learn every aspect of rx30. Cons I like least about the customer support. I usually have to wait at least 30 minutes and most times even longer for someone to help me. It especially was a bigger problem when the POS changed. Review Source VR Verified Reviewer Pharmacy Manager Used the software for: 6-12 months ### "RX30 is very difficult to use until you memorize the many different menus and sub menus. " April 23, 2018 3.0 Pros It is fast at processing information and scripts. It is also very fast at reporting. The company is proactive in adding new capabilities. Cons Very menu driven and difficult for a new user to learn. Reporting is difficult. Customer service is slow to respond. Sometimes, takes a day to hear back. Review Source JB John B. Advertising Manager Pharmaceuticals Used the software for: 2+ years ### "Top of the Line Pharmacy Software" September 18, 2018 5.0 Rx30 has been a part of my pharmacy for many years and has always been easy to work with. Rx30 always trys to be as convenient as possible for it's customers. Growing with them at their own rate. Pros Rx30 turns your average pharmacy system into a customizable portal that allows for personal patient care from a 21st century pharmacy. Cons It can take a couple of hours to get in contact with customer service when you have an issue. Customer service is always very helpful when you are able to get a hold of someone though. Review Source JR Justin R. Used the software for: 2+ years ### "HBS Review " July 19, 2016 4.0 HBS software is straight-forward and user-friendly. Tech support is always there for us and most helpful whenever we need them. Pros Quick, user friendly. Keyboard-based interface that does not constantly require mouse use, or counter space taken up by mousepad. Cons Weather related power outages require us to sometimes call to have some features reset, but not a fault of the operating system itself. Review Source SB Sedly B. Manager Pharmaceuticals Used the software for: 2+ years ### "Long time customer " July 14, 2016 5.0 I have always had quick and positive feedback from all departments in HBS. If I had a question on charges the credit department call me back within 30 minutes. Hardware was excellent to work with never had a complaint. Pros The pharmacy system was the easiest system to use. When I had relief pharmacist said it worked with other systems ours was the easiest pick up. Cons I don't really have any cons on the software. Review Source aS al S. pic Pharmaceuticals Used the software for: 2+ years ### "al spitale , majoria drugs metairie, la" December 1, 2016 5.0 Majora's has been an hbs customer for many years, we have always had a good working relationship and have always found them to be ready and willing to answer any challenge, and we have had a few over the years.the support team is very responsive to any challenges we have. I would recommend them . special thanks to my reps, my go to people Pros good support, friendly people Review Source Aaron M. Pharmacist Pharmaceuticals Used the software for: Less than 6 months ### "Fantastic Product with Great Customer Service" June 15, 2019 5.0 I am very happy with this software. It does what it needs to do and the customer service is exceptional Pros Ease of use and customer service that goes above and beyond. Every issue I ran into was well known by their customer service and was handled quickly and efficiently. Cons Occasional glitches after software updates, but that is to be expected with anything. Review Source TP Toby P. Owner Used the software for: 2+ years ### "Reporting was the prompt to my call." February 2, 2018 5.0 Pros Ease of use and detailed functionality. Constant updates and changes to the software means not getting left behind in the industry. Cons Some updates are not "necessary". This translates to additional key strokes and slower processing times. Review Source FB Frank B. manager Used the software for: ### "HBS Software review" August 20, 2014 5.0 We have been using HBS for about 5 years and the system has served us well. We have ben using the RxAXIS version. We also purchased the POS register that interfaces with the HBS system. The RxAXIS system will handle all of your day to day processing needs quickly and efficiently. We especially like the coordination of benefits feature that allows us to bill a primary and secondary insurance. Also, the COB feature allows us to process all of the coupon cards from the drug manufacturers. Recently , we started a delivery program to patients in the hospital upon discharge. The hand held device which interfaces with the POS system allow us to deliver at bedside, record signatures, and except payment in real time from all of the major back cards. The support on the POS side as been outstanding! Support for the pharmacy management system has been good also, I would qualify it as 8 out 10. The system is very stable and does not crash!! The HBS system has a lot of standard reports for monitoring your business but at times I wish that they were a little more flexible. There are times that I want to extract specific information and can't quite find the right report or I am unable to modify the statndard reports to meet my needs. There is no perfect system. Overal, I rate the HBS system and it's suport people 9 out of 10. Review Source BS Brian S. pharmacist/owner Pharmaceuticals Used the software for: 2+ years ### "Its simple..... THE BEST" December 2, 2016 5.0 With this software, you have absolute control operation with all the interfaces, which allows you to not have to make other investments, easy handling....... THE BEST Pros control operation and constant updates. Cons really like all. Review Source PN PETER N. RPh Used the software for: 1-2 years ### "clunky, not user-friendly, hard to get support" March 13, 2018 2.0 Pros I was told that it is a more secure system since it is not a window based, meaning it is less than likely to get hacked or get infected. Cons almost everything. Everything takes so many steps. As a user, you have to know where to go, everything is hiding behind the function keys (F1, F2, F4, etc...). Review Source DT Daniel T. Technician Used the software for: 6-12 months ### "An older software that is still snappy and functional." March 16, 2018 4.0 Pros It has a fairly easy format to get used to. It has a surprising amount of features and allows for a smooth workflow. Cons Sometimes communications go down. That being said, the customer service and IT team are on the ball and will quickly get you back up and running. Review Source RD Robert D. Pharmacist in Charge/Owner Used the software for: ### "Easy to use " August 8, 2015 5.0 We have been using HBS Software for over 30 years. In fact we were one of HBS's original customers. We have always found using this software straight forward and easy. New enhancements are always being made to meet our needs in fields such as billing, reports, etc. All of these factors allow for greater ease of use and greater efficiency. If there are any problems or questions, we have always found Customer Service quick to respond. They always resolve any issues in a timely manner. We have two part time pharmacists who worked at chain pharmacies. They both stated that using the HBS Software was by far easier and more complete than the software packages they were previously using. This allow us to quickly acclimate them into the process thus saving time and money during their training period. I have been an HBS customer since the use computers in pharmacy started. I would highly recommend using HBS software and all of the services of HBS to anyone. Review Source GA Glenn A. Operations Manager Used the software for: ### "HBS development of the TCG retail interface for AdherePac" March 15, 2016 5.0 After working very closely with Karen Tredinnick and her development team over the last six months, HBS has completed development on the TCG Retail Interface for AdherePac. We were able to satisfy all state and federal requirements for the proper labeling of TCG AdherePac pouches for the retail environment. Additionally we were able to modify the nursing home module's method of sending files to the TCG ATP to better suit the complexity of a retail patient's profile and streamline the process in which the file was sent. Furthermore, the fact that I also use a ScriptPro robotics system required additional efforts to ensure medication fills were not duplicated across both platforms and this goal was achieved. I now have the ability to service both LTC and retail patients with my AdherePac system while meeting the unique requirements of both of those environments. The flexibility to develop and custom program interfaces like these in a timely fashion is something I feel HBS was more than receptive to and willing to execute. As a technology rich store I rely on this kind of support to make new programs and technology work seamlessly with my host system which is why I fully support the whole team at HBS. Review Source CD Chase D. Teacher Used the software for: 2+ years ### "I used Rx30 working as a pharmacy technician before becoming a teacher. " April 5, 2018 4.0 Pros Rx30 is very user friendly and simple to use, once you spend time learning the menus, which are themselves easy to navigate. Printing reports, entering prescriptions, and maintaining stock was a breeze with Rx30. Cons My one con for Rx30 is the POS system. The POS was on a server that consistently froze. I am not sure that this was the software, and perhaps a hardware glitch. Review Source MA Mark A. EVP Used the software for: 1-2 years ### "Great service, very easy to use. No one has more capabilities to drive revenue and adherence By f" August 24, 2017 5.0 Pros Adherence and education Great service, literally live Great functionality Very easy to transition to them, training staff was great Review Source SD Shaun D. Financial analyst Pharmaceuticals Used the software for: 6-12 months ### "New to Healthcare Industry" January 11, 2018 2.0 Pros It is relatively easy to run the report that I used. It has supported the growth of a very successful business. Cons Timely and difficult to pull report. I have to organize date once it is pulled. You can not look at snapshots in time of the data. Review Source TS Timothy S. Pharmacist Used the software for: ### "Terrible system" June 9, 2016 1.0 I worked at an independent pharmacy and managed the LTC department. When we switched from PharmaServ to RX30 there were many promises made that were not fulfilled. For instance, they marketed the software of having the capability to set "refills too soon" to process at a date when it was fillable and "virtual pharmacist" would automatically process. After acquiring the system, we were trying to utilize this feature and the support team said it was impossible to do this. You could set the RX to process at a later date, but you would still have to physically process it. The system itself is VERY keystroke heavy. It is LINUX based, so report generating and tracking is very difficult to anyone who was raised in the 21st century. Building compounds and billing was also very labor intensive. Customer support was subpar. They were very responsive when they were courting us to make the switch. Once it happened, whenever I needed a change made in the LTC module, I would never get a call back. Review Source MJ Missy J. Director of Operations Used the software for: ### "Kudos! From a long time customer and self proclaimed problem child of pharmacy software..." March 2, 2016 5.0 HBS has served us since 1998 with excellent customer service, an ideal retail software model, and some of the nicest folks in the industry. As the title of our review indicates, we consider ourselves the squeaky wheel of software users because we are a compounding only pharmacy and have many special needs. In spite of the problems associated with creating and perfecting new software modules, HBS has continuously updated, upgraded and innovated to bring us what we need to run our business in the most efficient and cost conscience manner. We have been very satisfied with the product, the price and mostly the people who stand behind it. Even though they are Yankees and talk funny, we love them and appreciate them and the massive effort they put forth to satisfy us slow talking southerners. Review Source RP Richard P. CEO Used the software for: ### "A Busy Pharmacy A Workhorse of a PIC" August 7, 2015 4.0 We are a LTC pharmacy utilizing HBS with over 20 workstations in our network. We use the batch processing capabilities of the system for cycle billing which makes management of over 300 facilities and 3,500 beds manageable. Our system has interfaces with Docutrack, Medicine on Time, EMars, Net Rx, and Mevesi. A lot of moving parts, handled well by the software! We find the software to be durable and the support to be excellent. We have access to customer support for questions and issues, programming for enhancements, and hardware for times when they are needed. While the software does not have the "pretty" features of a true windows based program, the core programs are functional, robust and easy to learn. Review Source Similar Products Featured