# BestRx Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BestRx the right Pharmacy solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/106390/BestRxWin/reviews --- BestRx 4.7 (71) [View alternatives](https://www.capterra.com/p/106390/BestRxWin/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of BestRx Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews eb emily b Owner/ Pharmacist Pharmaceuticals, 2 - 10 employeesUsed the software for: More than 2 years. “Overall our business has grown due to our ability to quickly and efficiently process prescriptions for our patients; they love us!“ June 13, 2023 AP Amul P Owner/Pharmacist Health, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Not being able to enter names for Receiving pharmacist and transferring out pharmacist names while transferring RXS in and out.“ June 9, 2023 aa adedayo a PHARMACISTPharmaceuticals, 2 - 10 employeesUsed the software for: More than 2 years. “Able to safe credit card and charge is more faster than my previous software.“ June 16, 2023 AP Ankit P MANAGERPharmaceuticals, 2 - 10 employeesUsed the software for: More than 2 years. “POS does not have the feature to generate reports for OTC items received by date range and supplier name. “ August 27, 2023 VR Vincent R President Pharmaceuticals, 11 - 50 employeesUsed the software for: More than 2 years. “Software has a wealth of features, exceptional support and extreme flexibility in deployment and use at a very reasonable cost.“ June 9, 2023 ZM Zachary M Pharmacy ManagerPharmaceuticals, 2 - 10 employeesUsed the software for: 6-12 months. “I don't like that the software doesn't separate prescription numbers between non controls, C2s, and C3-C5s.“ June 22, 2023 VP Vish P Pharmacist Retail, 11 - 50 employeesUsed the software for: More than 2 years. “Simply amazing and best decision ever as I had worked all other competitor some r extremely expensive, poor customer services and hard to reach someone.“ June 9, 2023 RP Rajar P PharmacistPharmaceuticals, 2 - 10 employeesUsed the software for: More than 2 years. “Accounts recievable management is not good, customer systems support is not as good as it used to be.“ June 16, 2023 ## Showing most helpful reviews Showing 1-25 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use amar P. Managing member Pharmaceuticals Used the software for: 2+ years ### "Best value for startup pharmacies" December 5, 2019 4.0 Pros \- simple and clean interface - very cost effective - well suited for low volume pharmacies with 2-3 users working simultaneously Cons \- Not highly customizable compared to major competitors - does not support simultaneous use of over 5 stations Review Source Response from BestRx Pharmacy Software May 16, 2022 Thank you for taking the time to share your feedback! We would invite you to contact our customer support team so we can determine what additional types of customizations would be helpful and how we can best support your pharmacy's needs. MS Mark S. President Retail Used the software for: 2+ years ### "Best rx system " June 8, 2023 5.0 Absolutely very happy and will recommend highly and will continue as long as I am in business Pros Ease of use and up to date on new requirements and great reports and faster access to data and faster access to help Cons It is getting pricey and some times the updates created little bugs and issues but they do solves them quickly Reason for choosing BestRx It was the best for my size of business ease of use ,price and customer service Switched from [LeadTrac](https://www.capterra.com/p/132569/LeadTrac/) Other system was difficulty and most of my friends who had best rx and if we needed any pharmacist help it was available without worrying about training themOn your system Review Source Response from BestRx Pharmacy Software June 14, 2023 Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. As always, please don't hesitate to reach out if we can assit you. Thank you for being a valued BestRx customer! jP jignesh P. PHARMACIST Pharmaceuticals Used the software for: 2+ years ### "Do not use this software , you will headache every day" October 23, 2025 1.0 completely dissatisfied , poor customer service , complete mess , long wait to talk to someone with no result at the end Pros It was very user friendly system originally but sold to Red Sail Tech and problems started with everything nothing good left Cons Do not get this software now its not old good its been sold to Pioneer rx, poor customer service, so many glitches in the software , power line switch is not good Review Source PB Prasanna B. Pharmacist Pharmaceuticals Used the software for: 2+ years ### "Manager" June 16, 2023 5.0 The best software as compared to the several other's I have used. Pros Very easy to use and train people on this system, if something need updating or if we are looking for a new feature they are very responsive and will get it in upcoming updates, Cons Charge account management and tracking prescription deliveries in the system is not that advanced but after sometime we get used to it. Alternatives considered [QSA.net](https://www.capterra.com/p/138629/QSA-net/) Reason for choosing BestRx ease of use and navigation in the system to different features. Review Source Response from BestRx Pharmacy Software June 19, 2023 Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. We appreciate your feedback and will share your suggestions with our developers to identify ways we can enhance the account management and delivery tracking functionality in the future. Thank you for being a valued BestRx customer! bG ben G. pharmacist Pharmaceuticals Used the software for: 2+ years ### "very easy and fast to use bestrx software" June 8, 2023 5.0 very good, fast problem solutions and remote fixing same time, anytime, like its speed, very fast Pros very easy and fast to use bestrx software.. delivery program for capture sign.. very fast Cons not much all works well. there are more features i am still to use actually. Alternatives considered [PrimeRx](https://www.capterra.com/p/106399/PrimeRx/) Reason for choosing BestRx bestrx is simpler to use and faster .. as you can use keyboard shortcuts vs the mouse with primerx or other software Review Source Response from BestRx Pharmacy Software June 14, 2023 Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. Thank you for being a valued BestRx customer! BP Bharat P. Pharmacy owner Pharmaceuticals Used the software for: 6-12 months ### "The Medicine Shoppe Pharmacy, Brandon Florida" June 7, 2022 4.0 Staff is really nice , overall very good Pros Customer service and easy to use software Cons some problem in the past took too long to take care of. Some time I fil that support staff is not totally trained or aware of all the features that BestRx has. Example....setting up my EDI order ....started with.... Bestrx do not have this option, and it took three months to set it up. Alternatives considered [PioneerRx](https://www.capterra.com/p/106400/PioneerRX/)[PrimeRx](https://www.capterra.com/p/106399/PrimeRx/) Reason for choosing BestRx One of my friend recommended and also talking to Jeremy did help move towards Bestrx Switched from [Rx30](https://www.capterra.com/p/106388/Rx30-Pharmacy-System/) Customer service Review Source Response from BestRx Pharmacy Software June 9, 2022 Thank you for taking the time to share your experience with our software and team so far. We are happy to hear things have been going well and you are happy with our service. We also appreciate your feedback about setting up your EDI. We have always had EDI as an option however, you must be on the proper support tier to have access to this feature. Additionally, the pharmacy has to initiate the request and then we have to wait on the wholesaler to finalize setup and send us the file before we can complete the EDI setup. Unfortunately, we don't have a lot of control over the setup process as a result. Again, thank you so much for your feedback and review. If we can be of any additional assistance, please let us know! LD Lisa D. Pharmacist in Charge Pharmaceuticals Used the software for: 2+ years ### "Great Pharmacy Software" June 13, 2023 5.0 My overall experience has been generally good. I have been using Best Rx Pharmacy software for 13 years and I have no complaints. Pros Best Rx is very user friendly, and the integration process is very quick and efficient with minimal down time. Cons The only aspect I dislike is the ability to find a patient by the date of birth Alternatives considered [PrimeRx](https://www.capterra.com/p/106399/PrimeRx/) Reason for choosing BestRx More familiar with Best Rx and more user friendly Review Source Response from BestRx Pharmacy Software June 14, 2023 Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. You are able to search for a patient by their date of birth in BestRx. If you contact our customer support team, we would be happy to show you how! Thank you for being a valued, long-standing BestRx customer! AP Amrish P. Pharmacist Retail Used the software for: 2+ years ### "Awesome Service and Software" May 11, 2022 5.0 Great, Awesome, Excellent. Customer service is untouchable. Every time I call, all is done promptly. Pros Very simple and easy to use and you can train anyone in 2-4 hours and that's the best thing Cons One little thing, When Electronic rx is sent as DAW, I wish system would not allow to substitute to generic. Alternatives considered [PioneerRx](https://www.capterra.com/p/106400/PioneerRX/) Reason for choosing BestRx Easy and simple to use and has every bells and whistles which you need for retail pharmacy. Review Source Response from BestRx Pharmacy Software May 16, 2022 Thank you for taking the time to share your feedback with us! We are happy to hear that you are happy with our software and customer support. We also appreciate you sharing your concern about the generic substitutions, which we will be sharing with our development team. As of right now, although the generic substitution alert will pop up, you are able to select whether or not you would like to utilize it. If you have any other questions, please don't hesitate to reach out to our customer support team! CB Chandni B. Owner Pharmaceuticals Used the software for: 1-2 years ### "One of the best" June 15, 2023 5.0 Pros I can quickly get a hold of a trained technician and get my issues resolved. This is CRUCIAL when you are in the middle of an issue with 10 other things going on. Thank you for making technical support a priority! Cons There are several features I requested that are very important and a safety issue a while back and the developers still have not gotten to it. I feel like this feature is crucial. (I would like the allergy field not to be automatically filled in as NKDA but as a requirement for someone to click NKDA or input the allergy information). The reason for this is liability. If someone comes back and says we dispensed something they were allergic to, then having a hard stop for allergies allows us to legally show we asked for allergy information and it is set in our workflow. Please contact me for further clarification. Reason for choosing BestRx I chose it based on recommendations. Our previous software was incredible as well, but the technical support team was not as strong. Review Source Response from BestRx Pharmacy Software June 16, 2023 Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. We appreciate your feedback as well and will have a member of our team contact you to discuss them further. Thank you for being a valued BestRx customer! MO Min O. Pharmacist Health, Wellness and Fitness Used the software for: 2+ years ### "BestRx for the Customers" June 15, 2023 5.0 Pros BestRx connects to customers without leaving the BestRx system. BestRx is letting pharmacy to text with other customers, and letting them request their refills through Phone Apps now. Also, BestPOS is connected to BestRx, so I don't need to worry about the pick-up signature by the customers since it's stored in the BestRx program. Also, it helps me to control my inventory easily since it adds when I receive an order from my vendors. Also, BestPOS is able to connect with Pointy system which helps to bring new customers into this store. Cons Because it connects all, such as PDMP, Text, ERx, etc., in one BestRx, it takes long lag time sometimes to check individual patient with PDMP especially. Also, Text sometimes takes long lag time to load the messages and gets the notification. Review Source Response from BestRx Pharmacy Software June 16, 2023 Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are glad your experience has been a positive one overall so far. We appreciate your feedback and would encourage you to reach out to our customer support team if you continue to experience lags with text messages and message notifications so we can troubleshoot the issue and assist. Thank you for being a valued BestRx customer! nP nisha P. PIC Retail Used the software for: 2+ years ### "The only system that I will ever use at my pharmacy" June 7, 2022 5.0 Cant complain, their tech support is excellent. Anytime we have questions it is answered in one quick phone call. Pros BestRX is extremely user friendly. I myself work at the pharmacy 7 days a week. When I need to put in a temporary or once in a while pharmacist to help cover me on days I cant work I never have to worry about them not being able to use/learn the system. Cons Best Rx needs to work on their queues. Being able to put something into a Queue and then leaving it rejected/hold should be an option Review Source Response from BestRx Pharmacy Software June 9, 2022 Thank you for taking the time to share your experience with the BestRx software and our support team. We are happy to hear everything has been going well! We also appreciate your feedback about the queues. The BestRx software does have that ability. Please call our customer support team so we can help you set up a Rejected queue, where scripts will stay until they are fixed. (Moving scripts out of the Rejected queue can be automatic or manual, whichever you prefer.) Thank you again for being a valued BestRx customer! VP Vish P. Pharmacist Retail Used the software for: 2+ years ### "Best pharmacy systems " June 9, 2023 5.0 Simply amazing and best decision ever as I had worked all other competitor some r extremely expensive, poor customer services and hard to reach someone. Pros Very easy to use in terms of functionality and access of customer services is super. Cons Missing may be few features as of now but eventually it would available. Review Source Response from BestRx Pharmacy Software June 14, 2023 Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. Thank you for being a valued BestRx customer! jP jignesh P. PHARMACIST Pharmaceuticals Used the software for: 2+ years ### "user friendly" June 15, 2023 5.0 excellent Pros easy to use for even untrained person, fast and efficient Cons database crashes sometimes, nothing other Review Source Response from BestRx Pharmacy Software June 16, 2023 Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. Please reach out to our customer service team if you continue to have issues with your database. We would be happy to troubleshoot this for you. Thank you for being a valued BestRx customer! CS Charolette S. owner/pharmacies Pharmaceuticals Used the software for: 2+ years ### "Perfect name "BestRx""" June 15, 2023 5.0 Pros I love everything about this application, its easy to use and efficient by all means. Cons Not much but just wish it calculated the day supply Review Source Response from BestRx Pharmacy Software June 16, 2023 Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are happy to hear that everything is going well so far. We did want to mention that the system can be set up to automatically calculate the days supply. We will have a member of our support team reach out to walk you through how to do this. Thank you for being a valued BestRx customer! DS Daivik S. Pharmacy Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Very good service, but some improvement needed" May 11, 2022 4.0 Pros Easy to use, easy to learn. Very good customer service. Cons Some glitches, like schedule to fill doesnt work properly. Reverse claim should not be allowed without manager override, Loosing money claim should not be allowed without manage override Alternatives considered [Rx30](https://www.capterra.com/p/106388/Rx30-Pharmacy-System/)[PrimeRx](https://www.capterra.com/p/106399/PrimeRx/) Review Source Response from BestRx Pharmacy Software May 18, 2022 Thank you for taking the time to share your feedback and experience. We would like to learn more about what you are encountering with the schedule to fill functionality. Please reach out to your Business Development Manager or Customer Service so we can assist you. We will also share your other suggestions internally and explore the possibly of implementing them in the future. ZM Zachary M. Pharmacy Manager Pharmaceuticals Used the software for: 6-12 months ### "Best Care Pharmacy BestRx Review" June 22, 2023 4.0 Pros BestRx software is easy to use. Customer support is wonderful and always able to answer my questions and help me with any issues that arise. I like the integration features with other services that are utilized (i.e. PMP). Cons I don't like that the software doesn't separate prescription numbers between non controls, C2s, and C3-C5s. I also don't like that you can't open multiple patient profiles while only having 1 BestRx window open. Review Source Response from BestRx Pharmacy Software June 27, 2023 Thank you for taking the time to share your experience with our software and customer support team. We are happy to hear that everything is going well so far. We wanted to let you know that we recently added new functionality/settings in BestRx that address both of your suggestions. Please contact our support team at your earliest convenience and we would be happy to walk you through it! MP Mehul P. PHARMACIST Health, Wellness and Fitness Used the software for: 1-2 years ### "Best Pharmacy Software" June 9, 2023 5.0 Excellent Pros Easy to use compare to other software in market. Cons It would be great to get Automatic Daily report printing during next update Review Source Response from BestRx Pharmacy Software June 14, 2023 Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. We are actually working on implementing your suggestion and will be sending additional information as it becomes available. Thank you for being a valued BestRx customer! JS Jitendra S. Pharmacist Retail Used the software for: 2+ years ### "BestRx Best Software" June 9, 2023 5.0 Pros Easy to use software with any new comer can easily understand the basics Cons some part of COB processing and claim processing Review Source Response from BestRx Pharmacy Software October 13, 2023 Thank you for taking the time to share your experience with BestRx. We are so glad to hear you are enjoying your software so far and that it has been easy to use/learn. When you have time, we would love to hear more about how we could improve our COB/claim processing workflow. Again, we thank you for your review and for being a valued BestRx customer! JM John M. PHARMACIST MANAGER Pharmaceuticals Used the software for: 6-12 months ### "Best Rx Pharmacy review" June 15, 2023 5.0 We have had a very positive experience Pros Ease of implantation, ease of use, affordability Cons nothing really negative about the system Reason for choosing BestRx ease of use and affordability Review Source Response from BestRx Pharmacy Software June 16, 2023 Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. Thank you for being a valued BestRx customer! SP Sam P. manager Hospital & Health Care Used the software for: 2+ years ### "pharmacy owner" June 15, 2023 5.0 Pros everything that best rx offered is good. they should include more features and reporting. Cons no fax log cleanup itself. Erx image should have bigger font. Review Source Response from BestRx Pharmacy Software June 16, 2023 Thank you for taking the time to share your experience with our pharmacy software. We are glad your experience has been positive so far. We are happy to share that there is a setting you can use to make the E-Rx image font larger. We will have a member of our support team reach out to walk you through how to do this. Thank you for being a valued BestRx customer! LB LaKasia B. Pharmacist Pharmaceuticals Used the software for: 2+ years ### "Great Software." June 15, 2023 4.0 I really enjoy the good level of customer service and availability. Pros Easy to learn and navigate. Tech team is very knowledgeable. Cons Additional cost for necessary features. Review Source Response from BestRx Pharmacy Software June 16, 2023 Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. As always, please don't hesitate to reach out if we can assist you. Thank you for being a valued BestRx customer! MA Mohammad A. Owners Pharmaceuticals Used the software for: 2+ years ### "Owner" May 11, 2022 4.0 Very good Pros Easy to use system and friendly and good service Cons Slow sometimes and need improvement on processing Review Source Response from BestRx Pharmacy Software May 16, 2022 Thank you for taking the time to share your experience with our pharmacy management software and our support team. We appreciate your feedback on what has been working well for you, as well as the areas we can continue to enhance our software. We will share your recommendations with our development team! KP Kinjalkumar P. Pharmacist Retail Used the software for: 2+ years ### "Best system out there" June 13, 2023 4.0 Great software. Pros Easy of use. Great Customer support. Nice interface. Cons Having issue with printer. Trying to figure it out is sometime harder. Reason for choosing BestRx Easy of use and best customer service Review Source Response from BestRx Pharmacy Software June 14, 2023 Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and are glad that it is reflected in your experience so far. If you continue to experience issues with your printer, please don't hesitate to reach out so we can assist you. Thank you for being a valued BestRx customer! LM Lalit M. Pharmacy Manager Pharmaceuticals Used the software for: Less than 6 months ### "Nice software " June 9, 2023 5.0 Very appreciative Pros Customer service is always available. Very interactive Cons Should have some caps lock so that if pharmacist want can talk to patients before selling Review Source Response from BestRx Pharmacy Software June 14, 2023 Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. We would like to learn more about your suggestion, so a member of our team will be contacting you. Thank you for being a valued BestRx customer! vS vijay S. PHARMACIST IN CHARGE Retail Used the software for: 1-2 years ### "Best Rx review " June 9, 2023 3.0 Pros easy customer service and help desk. It was easy to get hold of the computer help desk Cons Dual billing and medication database. Prescription billing information of past is very hard to read Reason for choosing BestRx pricing and live training for 2 days Review Source Response from BestRx Pharmacy Software June 14, 2023 Thank you for taking the time to share your experience with our pharmacy software and our customer service team. We are very proud of our industry-leading support and easy-to-use software. We are glad that it is reflected in your experience so far. We appreciate your feedback and encourage you to reach out if we can help with anything. Thank you for being a valued BestRx customer! Similar Products Featured ## Related categories [Pharmacy](https://www.capterra.com/pharmacy-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.