Micro Merchant Systems

PrimeRx

4 / 5 18 reviews

Who Uses This Software?

Pharmacies: independent pharmacies, drug store chains, Specialty, hospital/outpatient, mail-order, compounding pharmacies, long-term care facility, 340B, closed door, physician office, regional chains


Average Ratings

18 Reviews
  • 4 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $150.00/month
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Micro Merchant Systems
  • www.micromerchantsys.com
  • Founded 1989
  • United States

About PrimeRx

PrimeRx pharmacy management system for independent, retail pharmacies, multi-store owners, and hospitals with custom workflows and a completely automated fill, bill, and communication process. PrimeRx enhances pharmacies overall productivity with tools to simplify workflow, patient and provider intake, process claims, label and dispensing, and managing inventory. PrimeRx is a total pharmacy dispensing solution.


PrimeRx Features

  • Automatic Refills
  • Barcode Generation
  • Compounding
  • E-Prescribing
  • Insurance Processing
  • Inventory Management
  • Multi-Store Management
  • Online Refills
  • Pill Imaging
  • Point of Sale (POS)
  • Prescription Processing
  • Rx Image Scanning
  • Signature Capture

PrimeRx Reviews Recently Reviewed!


excellent

May 19, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: easy to use, overall quality is premium, a little expensive. easy access to resources , teamviewer is hlepful

Cons: functionality, lack of some function with the most current practice.

It is pretty easy to use, their support is really good.

May 18, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Overall ease of use, I feel that they have enough features and functionality built in to run our business. Their support is amazing, the are available 24/7.

Cons: Drug prices needs to be entered manually into the software. Also extra charge for customer sign log is kind of unfair.

Vendor Response

by Micro Merchant Systems on May 21, 2018

Dear PrimeRx user, Do appreciate your comments. We are not sure what do you mean by Drug prices needed to be entered manually in the software? This is an automated feature and we update Drug prices daily. We also provide free EDI Integration with your wholesalers, so that even the Cost of the Drugs can be updated automatically - hence we are not sure about why would you need to enter the prices in manually. We will have a Support tech reach out you immediately to see if we can understand and then provide a resolution to this. Please email us at support@micromerchantsystems.com if you encounter any issues. We really appreciate your support. Thank you,

Capterra-loader

It took me only a couple of weeks to learn the essentials!

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is on one page and there's no need to go thru several steps to process claims. I like how the claim status and billing info is displayed with all the information of the claim amount.

Cons: Boxed error messages that come up sometimes which show flaws in programming
Dual billing insurances are a two step process. You can't bill two insurances together. I would love to see Will call items in blue, as the current way that color is only for filed prescriptions.

Overall: Stress free billing. Most important

Vendor Response

by Micro Merchant Systems on May 21, 2018

Dear PrimeRx User, Thank you for your comments - we do appreciate the 5 star ratings and your continuous support. Dual Insurance is a one step process. IF the Billing sequence is defined, then the system bills to Primary, and upon Copay sends the claim to the secondary for copay collection - automatically. Allow us to have a trainer reach out to you. We will take you through a one-on-one session and explain this simple process. At that time, our trainer will also discuss the option for Will Call in a different color and get more input from you on that - we are always taking suggestions for customization - hence this should be addressed as well. Thank you,

It is very user friendly but has a lot of flaws if you need to maintain same patients monthly

May 17, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: it is very user friendly. Easy to use. Free training. Great support only at the managerial level. Great interface but need to spend time to set it up and get trained. A lot of useful reports.

Cons: it doesn't link the rxs if you got refills on them. It shows as they are expired. it is very manual system.

Overall: it is low cost for the start up.

Vendor Response

by Micro Merchant Systems on May 21, 2018

Dear PrimeRx User, While we appreciate the comments on ease of use, we do want to address the other comments. The Refill Queues, Refill Compliance, Dashboards, Med Sync option are some of the features used by the pharmacies on a day to day basis to ensure that Patients are being attended to on a regular basis. We train all our users, encourage them to join the Webinars, look at the online video portal for continuous training so that they can learn and implement the queues, and automated features in their pharmacies. I can assure you that we can address your issue, and have another training session scheduled to take you through these options. Once you go through the options, and implement them in your pharmacy, I can assure you, that you will be able to automate the monthly maintenance of your patients. Thank you,

Overall great and helpful.

May 17, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I think the overall functionality and aesthetic view of the program is nice.
The way everything is organized and built makes it user friendly.
New workers easily adapt to the program and it takes little to no time for them to get used to it.

Cons: I believe maybe it might be better if there was a tutorial on how you can configure things yourself.

Vendor Response

by Micro Merchant Systems on May 22, 2018

Dear PrimeRx user, Appreciate the testimonials. In relation to Tutorials, have you tried the online PrimePORTAL videos? If not, please log on to our website www.micromerchantsystems.com and create an account to view the videos. You will find some videos that will have configuration guidance. You can also call Support and schedule a one-on-one session with an analyst who can explain the different options that we have. As always, your continued support is appreciated. Thank you,

i have been using this software for over 25 years and have had no issues with it.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The software is every easy to use and easy to teach other employees how to use it. The software is very straight foward and you do not have to know much about computer to work the software.You the option of using just the key board or use in combination with a mouse to work the software.There is no need to learn different shortcuts or symbols to use the software.

Cons: the only problem i have is with the up dates to the software. a lot of times i have to call to find out if there is any update to software

Overall: A very simple way to run a pharmacy software that is easy to teach other pharmacist how to use it.

Vendor Response

by Micro Merchant Systems on May 21, 2018

Thank so much for the 5-star review and value your time taking time to validate your PrimeRx experience. We are thrilled to hear such good feedback, and that our pharmacy management system helps with your pharmacy workflow. For software updates: When launching PrimeRx, check the bottom right corner - there will be a pop-up message or go to Tools>Manage Message. Click on New Version - PrimeRx with the version number. A message detail will pop up with instructions. Call us if you need anything, our customer support is available 24/7. Quality service is our top priority. To answer your question about new version available.

Great experience with Prime Rx. Highly recommend anyone looking for a Rx software

May 15, 2018
3/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy of navigation . Has many useful functions comes with All the bells and whistles. Easy training manual to instruct new employees

Cons: Minor glitches here and there nothing the the desk can't resolve . One times system stalls. Not to many issues.

Vendor Response

by Micro Merchant Systems on May 21, 2018

Dear PrimeRx User, Thank you for your continued Support. Please email us at support@micromerchantsystems.com should you encounter any issues. Thank you,

the system is good and easy to use

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: it is easy to use and very friendly and easy to learn, very easy to enter information and do the billing and check the prescription

Cons: the system is slow sometimes and some other times it freeze, it can also be better if it can show the shap of the tablets or the capsule which help more being more accurate

Vendor Response

by Micro Merchant Systems on May 21, 2018

Dear PrimeRx User, Thank you for giving us a 5 star Rating. However we want to make sure that we evaluate your current hardware and Network to see if there is anything that we can do to help you address the freezing issue that you have pointed out. PrimeRx is a true Windows System, and does rely on the hardware and network that it is installed upon. It maybe possible that we may need to simply upgrade your memory or PC to address this issue. Once we do an evaluation and change some local infrastructure, I am sure, that the freezing issue will be addressed. We appreciate your support and strive for 100% satisfaction from our clients. Thank you,

Great Software and Support

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use windows base software. So many features that I am still not familiar with. Every major update it gets better and more functions are added.

Cons: When system/software updates occur, sometimes overnight the following morning after an update we exprience a few issues but are usually resolved after a support call.

Vendor Response

by Micro Merchant Systems on May 21, 2018

Sir, We encourage our users to take advantage of the PrimePORTAL - the online learning tool. This portal will give you access to videos, that will keep you updated with the latest software features and functionalities. We truly appreciate your Support. Thank you,

Its ok

May 14, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that the software has different ways you can look up information based on what kind of information you are looking for. The thing I use the most is the processing of the 835 files. Its fast and easy. I also post payments in the claims processing tab. Its nice to have different ways you can pull the information and make the prescription as paid.

Cons: I don't like the inventory tab function. There is way too many issues with trying to form a report that is specified to what you are looking for. I believe that it is not pulling the information fully and I hope someone fixes it. I really wanted to just pull a report on our current inventory and there is way too many issues with how the system counts. Especially when the order is filed or unbilled. The way the inventory is counted leaves the inventory reports off.

Overall: It is easy to look things up in different ways

Vendor Response

by Micro Merchant Systems on May 21, 2018

Thank so much for the review. We value your 5-Star review that PrimeRx is an easy-to-use pharmacy management system. To learn more about features and functionally kindly take advantage of the PrimePORTAL - the online learning tool. This portal will give you access to videos, that will keep you updated with the latest software features and functionalities. Please feel free to reach out to our customer support team 24/7 if you have any inventory questions and to discuss how to solve your inventory reports. Inventory pulls all the information once the Rx is Billed.

Good. Customer Service is efficient.

May 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the software because it is user-friendly. Most of the employees in MetroPharm Inc are able to use the software. In addition, the customer service is always available.

Cons: I do not like the software at times because it can be slow. Sometimes, it will freeze and it makes it inconvenient

Overall: N/A

Vendor Response

by Micro Merchant Systems on May 21, 2018

Dear PrimeRx user, We appreciate the comments you have written and glad to hear that our customer service has been efficient. Regarding your system being slow and freezing at times, it could be due to many factors, which may include your hardware and network. I will have one of our SME(Subject Matter Expert) reach out to you and look into why this may be the case and get this resolved as soon as possible. Our goal is to make sure you can utilize PrimeRx to its full potential and making sure you can be a 100% satisfied customer. We thank you for your continued support. Thank you,

So far so good, have not had any issues and support has been good.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The software is quite user friendly. It is very advanced compared to my previous employer and gives much optionality with Point of sale. The ease of access when requiring technical support is also very appealing.

Cons: Although Still new to the software so I have not found much of anything that I am against or have had major issues with. I am continuing to find different things that I like and do not like but for the most part my experiences have been that of very positive.

Vendor Response

by Micro Merchant Systems on May 17, 2018

Dear Mr. Patel, Thank you for the Five-Star review! We are thrilled to hear PrimeRx is highly user-friendly and offers a complete suite of tools that can be adapted to meet your pharmacy¿s specific needs. Many of these features are unique to PrimeRx and are unmatched by our competitors. As you work with the pharmacy software, you will experience several workflow features: RxSync¿ ¿ Sync all Refills to one date, Two-way Outbound Calling, SMS/TXT, advising them that the Rx is Ready for Pick Up, Refill Compliance Dashboard shows your entire refill management, and Return to Stock Queue if an Rx is not pick-up after 14 days. Please feel free to reach out to our customer support team 24/7 if you have any questions. We know that running a pharmacy is a 24/7 proposition, and pride ourselves on being available to assist our clients at any time. To reach us during non-business hours, please call our toll-free number, (866) 495-3999, and leave a message in our after-hours mailbox.

I've been using micro merchant for all my stores for the past 10 years and it has everything!

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the fact that integrates with everything is amazing. They have a POS system, they also have a Delivery module, specialty module just to name some.

Cons: So far I haven't found anything that I've disliked with Micro Merchant Systems. There support is amazing along with everything about the company

Overall: Billing, Support, Sync, Delivery. This software has it all

Vendor Response

by Micro Merchant Systems on May 16, 2018

Sir, Thank you for the AWESOME review :) We work hard for such rave reviews and we get motivated to do even better, so that we can keep getting such comments from loyal clients like you. We keep striving for excellence - always Thank you for supporting us.

It was easy to use and great supporting staff

May 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to learn system. most features are self explanatory. and great supporting staff when needed. software updated frequently, price schedule and third party processing information.

Cons: there may be some glitches after update but resolved quickly. Sunday afternoon support can be difficult since it routed to on-call support.

Overall: training time was reduce since staff can pick-up easily

Vendor Response

by Micro Merchant Systems on May 16, 2018

Sir, We appreciate your reviews and comments. On Sunday, our timings are from 10.00 am to 5.00 pm and we are half staffed on that day since most pharmacies are closed. However we will review the call logs to determine the number of calls coming in and will re-staff appropriately. Our Support Managers will be looking in to that so that we can support you efficiently on any day and given time. Thank you for supporting us.

Works better than most pharmacy systems

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Regular updates and customer support are also significantly better than most pharmacy systems.
The system is user friendly and makes it easy to train new users.

Cons: Some standard reporting could be better and provide more information. The ability to have the reports customized does not readily occur.

Vendor Response

by Micro Merchant Systems on May 15, 2018

Thank so much for the great review and taking time to express your PrimeRx experience. The team here at Micro Merchant Systems is thrilled to hear such good feedback, and we¿re proud to be one of the best pharmacy management systems in the industry. Our company motto, ¿Software without Limits,¿ is a testament to our commitment to continual improvement and innovation.

Capterra-loader

MicroMerchant has become more user friendly and has updated their systems in order to meet the deman

May 10, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Prime Rx is Windows based and therefore the data that is entered into the system is easily retrievable , thereby making reporting accurate and easy

Cons: There are few Cons about this system. The software is robust and therefore uses a lot of memory of the system which can slow down the computer s that it is installed on

Overall: manages my whole operation

Vendor Response

by Micro Merchant Systems on May 15, 2018

Wow! Thank you so much for this great 5-star review. We appreciate you being a loyal customer and helping to share the PrimeRx experience with everyone. We work hard to make sure every client receives personal attention, quick responses and, maximum impact on productivity, of course, the best possible pharmacy management system! We¿re here for you anytime.¿

Capterra-loader

easy to use and teach- very happy with the product

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: support is easy- great product, lots of updates to stay current. i personally met and deal with some of the senior staff and owner.

Cons: hardware issues is a pain- possible field agent to come set up? i understand that hardware is not your field of expertise, but your prices are high but i understand why. this can get outdated with software version.

Vendor Response

by Micro Merchant Systems on May 15, 2018

Dear PrimeRx User, Firstly, we do appreciate the fact that you took out the time to provide a testimonial. We also strive to exceed our customers expectations. We do provide Hardware maintenance at a very competitive price. We are a TRUE WINDOWS based system - this allows our users, to simply shop for a PC with a price that they are comfortable with, and we will work with you to install our products and services on that PC. For this sole reason alone, most pharmacies find it cost-effective to not pay anything extra for the maintenance, and simply upgrade their hardware as and when required. This gives you the choice along with the savings. We value your feedback and will come back to you with a possible solution that may work for your benefit. Thank you for always supporting us

I have been using PrimeRx Micro Merchant Systems for All my 3 Stores from almost 6 years now

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very user friendly system . Support are great whenever we called someone is handling call very professionally.

Cons: Once a while technician taking little longer then usual but all over we are very satisfied with the systems

Vendor Response

by Micro Merchant Systems on April 13, 2018

Dear Mr. Patel, Appreciate the testimonial. We strive to ensure that all our customers are satisfied with the products and services that we provide. Thank you for being a loyal customer. Team MMS