# PrimeRx Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PrimeRx the right Pharmacy solution for you? Explore 102 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/106399/PrimeRx/reviews --- PrimeRx 4 (102) [View alternatives](https://www.capterra.com/p/106399/PrimeRx/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Reviews of PrimeRx Ease of use 4.3 Customer Service 4.0 ## Pros and Cons in Reviews GM Gretchen M Manager Compounding SpecialistPharmaceuticals, 2 - 10 employeesUsed the software for: More than 2 years. “It's pretty easy to navigate the system & having training videos "on demand" helps with new hires or brushing up on specific parts of the system not used as often.“ October 3, 2024 mk mike k pharmacy ownerPharmaceuticals, 2 - 10 employeesUsed the software for: 6-12 months. “filing prescription feature, can not auto submit when Rx are due to prevent other pharmacies from billing for the same prescription“ October 8, 2024 AL Atara L pharmacist in chargePharmaceuticals, 11 - 50 employeesUsed the software for: More than 2 years. “It allows us to have a good workflow in a retail setting.“ June 21, 2024 DA Deepak A ownerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Horrible and wish I could change but it is not easy to have profiles convert to a new system and can be costly“ December 23, 2025 NM Nidhin M OwnerPharmaceuticals, 11 - 50 employeesUsed the software for: More than 2 years. “Overall, while there are areas for improvement, PrimeRX has provided a satisfactory solution for my software needs.“ October 3, 2024 rt rick t pharmacistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “add on can be expensive and drug interaction feature is not fully fuctional. and drug names will be changed or cut short after updates which will cause confusion and errors“ December 24, 2025 KK Kyryl K ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “I prefer this program ahead of any other as it continues to innovate and expand their product service line.“ June 24, 2024 DA Deepak A ownerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Most generics do not link with brands.“ December 23, 2025 ## Showing most helpful reviews Showing 1-25 of 102 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use sameh K. Pharmacist Pharmaceuticals Used the software for: 1-2 years ### "Very Intelligent software" December 22, 2022 5.0 Pros \-ease of use-large database-intellegent inventory management Cons No cons.It became very important in my pharmacyI liked it very much Review Source Response from Micro Merchant Systems March 6, 2023 Dear Pharmacy, Thank you very much for a PrimeRx 5-star review on Capterra. Thank you for your valuable feedback. We take great pride in our work, and our sincerest hope is that it helps each one of our customers accomplish their goals. Your feedback has demonstrated that it does, and we appreciate you letting us know. Please let me know if you need any additional services. PR Parvin R. Owner, supervising pharmacist Pharmaceuticals Used the software for: 2+ years ### "With MMS for 20 years " October 17, 2024 5.0 Overall I’m happy with Micromarchent, I’ve been using them for last 20 years Pros Easy to use but to be fair this is all I used since I opened my own pharmacy Cons Expensive. I heard that Best Rx charges 16c for each transmission whereas MMS is 18c Review Source Response from Micro Merchant Systems October 22, 2024 Parvin, Thank you for your long-standing loyalty and for sharing your experience with us! We're glad to hear that you've found MMS easy to use over the past 20 years. It’s great to know that our platform has been a reliable choice for your pharmacy. We understand that pricing is an important factor, and we continually evaluate our costs to ensure we provide the best service possible. Your feedback about the transmission rates is appreciated, and we’ll take it into consideration. If you ever have questions or need assistance, please feel free to reach out. We're here to support you! Best regards, The PrimeRx Team MV Michael V. Pharmacy Manager Medical Practice Used the software for: 2+ years ### "Poor performance" October 9, 2024 2.0 The current situation is causing a great deal of frustration. The ESP team is helpful but has limited capabilities due to dependencies on the Dev Team. It is surprising that neither legal counsel nor a pharmacist is overseeing the regulations, requirements for controls, and tax laws for each state. The text messaging issue has persisted since August with no resolution yet. Additionally, there are promoted and charged functions that do not work as advertised. Pros The data entry function, the work queue. Cons Text and email not working consistently. Missing multiple messages from 50% of customers. Offering free shipping and receiving customer complaints. PMP not functioning correctly. Control Team unfamiliar with all PMP requirements for different states. Recurring PMP errors without resolution. Approximately one hour spent correcting each error. Inability to calculate for Vet's and specific state requirements. The system inability to handle compounds Drug Interaction Checks are not accurate. No idea when the GSDD is updated or if it is even up to date. In the beginning Fill My Refill only worked for apple users but not Android. Review Source Response from Micro Merchant Systems October 18, 2024 Michael, Thank you for your candid feedback. We're sorry to hear about your frustrations with the system, particularly regarding the text and email functions, PMP errors, and overall performance. We take these concerns seriously and are committed to resolving them. Your comments have been submitted to support@PrimeRx.io and escalated to the development team. Please reach out to support@PrimeRx.io and provide your pharmacy name, contact person, and NABP number to successfully begin resolving your issues. sT stephanie T. pharmacist Health, Wellness and Fitness Used the software for: 1-2 years ### "health america pharmacy review" October 15, 2024 5.0 excellent customer service very courteous and considerate Pros easy to navigate thru prescription processing Cons nothing the system is great and navigating processing prescription is a breeze if any errors occur i can call customer service and with in minutes issue resolved Review Source Response from Micro Merchant Systems October 22, 2024 Stephanie< Thank you for your fantastic review! We’re thrilled to hear that you find our system easy to navigate and that processing prescriptions has been a breeze for you. It’s great to know that our customer service team is delivering excellent support and resolving any issues quickly. Your kind words about our courteous and considerate staff mean a lot to us. If you ever have any questions or need assistance, don’t hesitate to reach out. We’re always here to help at support@primerx.io. Best regards, The PrimeRx Team SR Siddikur R. Owner Pharmaceuticals Used the software for: 2+ years ### "Awesome Pharmacy Software" October 3, 2024 5.0 great! knowledgeable customer assistance Pros lot of options and diverse reports that can be made Cons Sometimes theres a long wait for diff departments to call back, not always. Review Source Response from Micro Merchant Systems October 4, 2024 Siddikur, Thank you for your review! We're thrilled that you find our software versatile, especially with the various options and reports available. We appreciate your patience regarding callback times, and we’re continuously working to improve our response efficiency. It's also wonderful to hear that you've had a positive experience with our knowledgeable customer assistance. Your feedback helps us get better, and we're grateful for your support! Thank you Michele Daniels Markeitng & Communications Manager KL Kelley L. Practice Manager RN Medical Practice Used the software for: 2+ years ### "Practice Manager RN" October 3, 2024 3.0 When the program is running great there really are no concerns. Every time an upgrade is down there is no explanation on what has changed. Pros The program itself has been fine as long as there are no issues. Cons Our inventory is always inaccurate. We have had to completely re due count a few times and still find inconsistences. It has been a little better since last update. It is very difficult to understand(language barrier) any staff we talk to when there are concerns. Review Source Response from Micro Merchant Systems October 4, 2024 Thank you for sharing your experience with our program. We’re glad to hear that, when functioning properly, it meets your needs as a Practice Manager. We sincerely apologize for the challenges you’ve encountered with inventory accuracy and the language barrier when communicating with our support team. We understand how important accurate inventory management is, and we're actively working on improvements to address these inconsistencies. Your feedback about the updates is invaluable, and we will ensure that clearer explanations accompany future upgrades to keep our users informed about the changes. If you have any further suggestions or specific concerns, please feel free to reach out. We're committed to enhancing your experience and appreciate your patience as we work to resolve these issues. Michele Daniels Marketing & Communications Mgr KH Kyle H. Owner Pharmaceuticals Used the software for: 2+ years ### "You get what you pay for. Don’t fall into the trap!" January 4, 2025 2.0 Bad. I wish I pay extra at the beginning for a better software. Pros It is cheaper upfront than most well established pharmacy software. Cons disorganized for the most part. Customer service always not knowledgeable and will try to brush you off. When I am typing this, their text messaging system has been down for over a month with no ETA. Our customers start complaining and we don’t know what to do. Not to mention that they are based in east coast and cs support hours is very not friendly to west coast pharmacy. Review Source KV Keishla V. Intake Manager Pharmaceuticals Used the software for: 2+ years ### "Prime Rx Review" October 3, 2024 3.0 It has been ok to work with throughout the years. I feel like Prime Rx is excelling in trying to make it more convenient for us . Pros I like how efficient it is and how easy it is to train someone to understand prime rx. It is self-explanatory. Cons There are too many glitches especially when there is an upgrade available. Review Source Response from Micro Merchant Systems October 4, 2024 Keishla, Thank you for sharing your thoughts on PrimeRx! We’re glad to hear that you find the software efficient and user-friendly, making it easy to train new team members. We also appreciate your feedback regarding the glitches, especially during upgrades. We understand how these issues can disrupt your workflow, and we’re actively working on enhancements to improve stability and performance. Kindly reach out to us to see if we can address your concerning issues. It’s encouraging to hear that you recognize our efforts to make PrimeRx more convenient for you. Your insights are invaluable as we continue to improve. If you have any further suggestions or need assistance, please don’t hesitate to reach out! Michele Daniels mdaniels@primerx.io ES EARL S. Pharmacist Pharmaceuticals Used the software for: 2+ years ### "Sometimes ARGG!" October 15, 2024 3.0 Requires extra work on many topics. Processing is normally ok with exceptions Pros As good as any other system with some perks: Product size correction House account Verification of patient rx groups Cons Drug change on refill, royal pia. Drugs contracts change and many drugs are not available. Who's the Einstein that figured that out. Inability to change co-pays per our price list (discounted electronic coupons) Inability to charge on house accounts with out signing. we are in an assisted living facility. nurses need to pick up rxs and jams up our register line. inabilty to charge credit cards from processing terminal for rxs that are mailed out Need to add many drugs not in the system. Email and texting function is too expensive. Review Source PR Pierre R. CEO Pharmaceuticals Used the software for: 2+ years ### "The worst ever" October 3, 2024 1.0 The worst customer service The worst technical support Cases are open for months Techs disappear once they dont know how to do things Hours and hours over the phone trying to reach someone who knows what he is doing They let the new techs train on our issues which wastes tons of time Review Source Response from Micro Merchant Systems October 4, 2024 I’m very sorry to hear about your experience. Please contact me at mdaniels@primerx.io, and I will ensure that you are connected with our Customer Service Director to discuss your concerns and work towards resolving them. Thank you, Michele Daniels Marketing & Communications Manager LS Lauren S. Lead Tech Pharmaceuticals Used the software for: 1-2 years ### "Great system! " June 21, 2024 5.0 Overall, great experience. Easy to use and easy to understand. Pros Best pharmacy software out there. Has some minor kinks, especially during updates but aside from that, if we run into issues, they are usually resolved relatively quickly. Cons Support sometimes doesn't understand problems when work stations get flipped flopped. Sometimes when unfiling prescriptions, you have to hit entire a thousand times. When process erxs, the software will close out randomly. Software is a little unstable and when they release updates, they don't do tests to see if they're compatible with other softwares like RMS POS Switched from [Rx30](https://www.capterra.com/p/106388/Rx30-Pharmacy-System/) Eaiser to use and don't have to print all prescriptions Review Source Response from Micro Merchant Systems June 27, 2024 Thank you for taking the time to share your review of PrimeRx! We’re delighted to hear that you consider it the best pharmacy software out there and appreciate your recognition of our quick issue resolution. We apologize for the minor kinks you’ve experienced, especially during updates, and for any challenges with support understanding certain problems. Your feedback is incredibly valuable, and we’re committed to improving our software’s stability and compatibility with other systems like RMS POS. Your insights help us make PrimeRx better, and we’re grateful for your continued support and understanding. HB Hitesh B. Pharmacy manager/owner Health, Wellness and Fitness Used the software for: 2+ years ### "Stay away from this software, very very poor customer service. " September 28, 2022 1.0 I would walk away with this company any given moments if I am not stuck initially since there is lots of data transfer if I want to switch over to other company. I will never get their service for any of my new pharmacy Pros Ease of use. It is very user friendly software Cons The worst part of their software is whenever they update the version it has tons of issues and they have the worst customer service ever. If you call them 5 times for the same issue, all 5 person have a different answer and your issue never gets resolved quickly. Alternatives considered [BestRx](https://www.capterra.com/p/106390/BestRxWin/) Reason for choosing PrimeRx I was new to industry and had no idea how terrible primerx is. Review Source Response from Micro Merchant Systems March 6, 2023 Dear Sir, I am so sorry you feel this way about PrimeRx customer service. Can I help you by bringing your issues to the head of Customer Services? jJ jae J. supervising pharmacist Pharmaceuticals Used the software for: 2+ years ### "pharmacist" October 9, 2024 5.0 satisfy all function which easy and simple to access Pros it is easy to use,all function program is convienent Cons lot of program which i don,t know how to use Review Source Response from Micro Merchant Systems October 22, 2024 Hi Jae, Thank you for your review! We’re glad to hear that you find our program easy to use and that it satisfies your needs with its convenient functions. We understand that it can be overwhelming to navigate through many features. If you ever need assistance or would like to learn more about how to use specific functions, please don’t hesitate to reach out. We’re here to help you get the most out of our software at support@primerx.io to schedule additional training and support with the new features. Best Regards, The PrimeRx Team LD Lin D. Sp Pharmaceuticals Used the software for: 2+ years ### "Experience about PrimeRx" October 6, 2024 5.0 Pros Easy to use and excellent customer service! Cons Price transparency, some advance customer service is not available during weekends Review Source Response from Micro Merchant Systems October 8, 2024 Thank you for your feedback! We’re delighted to hear that you find PrimeRx easy to use and that our customer service has been a positive experience for you. We always strive to make our platform as user-friendly and supportive as possible. Regarding your concerns about price transparency, we’re actively working on improving this aspect to ensure more clarity for our users. We also appreciate your comments about weekend support availability, and we will take this into consideration as we look to expand and improve our service hours. Your input is incredibly valuable to us, and we’re committed to continuing to enhance PrimeRx based on feedback like yours. Thank you again for sharing your experience! RR Robert R. Head pharmacist Pharmaceuticals Used the software for: 1-2 years ### "Great product" October 11, 2024 5.0 Has been great, easy to learn and use. Able to teach new employees easliy Pros Customer service is great and quick to call back Cons Cost. To replace items it can get costly Review Source Response from Micro Merchant Systems October 22, 2024 Hi Robert< Thank you for your positive review! We’re delighted to hear that you find our product easy to learn and use, and that you’ve had a great experience with our customer service team. It’s wonderful to know that you can teach new employees easily! We understand that costs can be a concern, and we appreciate your feedback regarding item replacement. We continually strive to provide value alongside our offerings. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help at support@primerx.io. SP Suman P. PHARMACIST Pharmaceuticals Used the software for: 1-2 years ### "BEST IN RX SOFTWARE" October 11, 2024 4.0 BEST IN THE PHARMAY SOFTWARE WORLD, IN MY OPINION Pros BEST CUSTOMER SERVICE AND EASY TO USE PLATFORM Cons I COULD NOT THINK OF ANY. OTHER THAN THE COST Review Source Response from Micro Merchant Systems October 22, 2024 Hi Suman, Thank you so much for your amazing review! We’re thrilled to hear that you consider us the best in Rx software and that you find our platform easy to use. Our team takes great pride in providing exceptional customer service, and it’s wonderful to know that it has made a positive impact on your experience. We appreciate your feedback regarding cost, and we’re always looking for ways to provide value to our customers. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to support you at support@primerx.io! MB Mina B. Pharmacist Pharmaceuticals Used the software for: 1-2 years ### "Great overall " October 3, 2024 4.0 It’s pretty well. I dealt with other apps before but that’s the best Pros Smooth and nice to deal with. Best app there Cons Sometimes its slow and doesn’t respond very well Review Source Response from Micro Merchant Systems October 4, 2024 Mina, Thank you for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you find our app smooth and enjoyable to use. It's great to know you consider it the best among others you've tried. We also appreciate your feedback regarding the app's performance. We're actively working on optimizing speed and responsiveness, and your insights will help us prioritize improvements. If you have any further suggestions or if there's anything else we can do to enhance your experience, please feel free to reach out. We're here to help! Michele Daniels Marketing and Communications Manager DP Dipak P. PIC Pharmaceuticals Used the software for: 1-2 years ### "Pharmacist " October 11, 2024 1.0 Pros Nothing. Not a flawless system. Too many screens Cons Help desk. Not fully trained help desk. Alternatives considered [PioneerRx](https://www.capterra.com/p/106400/PioneerRX/) Reason for choosing PrimeRx Price only.. Review Source SL Sherri L. Manager Pharmaceuticals Used the software for: 2+ years ### "Whitemarsh AA+" August 13, 2024 5.0 Excellent the support staff is knowledgeable and great at working out kinks. Pros The ease and flow of the program is superior to other programs. It’s a great system to have. Cons Prime rx is a great software company. I can’t say anything other than great reviews Review Source Response from Micro Merchant Systems August 21, 2024 Dear Sherri, Thank you so much for your 5-star review! 🌟 We're thrilled to hear that you had an excellent experience with PrimeRx and our customer service team. Your satisfaction is our top priority, and we're glad we could meet your expectations. If you ever need any further assistance or have any suggestions, please don't hesitate to reach out. We're here to support you every step of the way! Thank you for being a valued part of the PrimeRx community! Sincerely Michele Daniels PrimeRx Marketing and Communications Manager sA sarfaraz A. pharmacist owner Health, Wellness and Fitness Used the software for: 2+ years ### "primerx review" June 21, 2024 5.0 Pros PrimeRx is very a reliable and easy system to use. its very user friendly Cons There is nothing that i can say bad about this Review Source Response from Micro Merchant Systems June 27, 2024 Thank You for Your Review! Dear Sarfaraz, Thank you for your wonderful review of PrimeRx software! Your positive feedback is greatly appreciated and motivates us to keep delivering top-notch service. If you need any further assistance, please feel free to reach out. We're always here to help. Thanks again for your support! Michele Daniels Marketing and Communications Manager DW Dennis W. owner Pharmaceuticals Used the software for: 2+ years ### "It could be better " August 28, 2018 3.0 There's a love/hate relationship with it . Right now is heavily leaning toward hate because of the latest update where you have to toggle bill to unbill just to change a typo on a sig. Pros The workflow and dashboard is useful. Sending script and e-request pretty easy. Cons The lag that it experience when loading e-rx pending script. The inability to edit ex direction /sig when the medication is billed ( thanks to the latest update.) Every update seems to make it worst for some reason. No fast shortcut to view linked E-RX. Review Source Response from Micro Merchant Systems August 29, 2018 Sir, We did look into the reason, as to why the SIG field was locked. The reason for this was, is if the Rx was transmitted and verified by the RPh - if at a later point some tech wanted to change the SIG from Take in the morning to take at night - or if they change the way the RPh wrote instructions on how to take the medication - we wanted to ensure that this behavior was controlled. I understand that to handle a typo, you have to basically unlock a BILLED Rx - and that's a process that you have to go through, however in terms of audits and error's, we wanted to avoid un-intentional consequences when someone changes an Adjudicated and Verified Rx, that is why we decided to lock all the fields. However I see that it causes you to lean heavily on hating the feature. Allow us to see if we can come up with a configuration so that users who want to implement tighter controls, they can configure it accordingly and uses who do not want to lock this field can keep it open. Thank you ME Mohamed E. owner Medical Practice Used the software for: 2+ years ### "Good system if the maintenance dept hire knowledgeable techs" February 15, 2023 1.0 3 out of 10 Pros All in one Primerx, PrimePOS.Good system if the maintenance dept hires knowledgeable techs Cons Tech support.Good system if the maintenance dept hires knowledgeable techs Review Source Response from Micro Merchant Systems March 6, 2023 Dear Sir, Thank you for the kind comments about PrimeRX and PrimePOS. But I would like to help you with your tech issues. Please feel free to email me; I hope to resolve all your tech issues. Very Best Michele Daniels Marketing and Communications Manager DM Diana M. Owner Pharmaceuticals Used the software for: 2+ years ### "It is very user friendly but has a lot of flaws if you need to maintain same patients monthly" May 17, 2018 3.0 it is low cost for the start up. Pros it is very user friendly. Easy to use. Free training. Great support only at the managerial level. Great interface but need to spend time to set it up and get trained. A lot of useful reports. Cons it doesn't link the rxs if you got refills on them. It shows as they are expired. it is very manual system. Review Source Response from Micro Merchant Systems May 21, 2018 Dear PrimeRx User, While we appreciate the comments on ease of use, we do want to address the other comments. The Refill Queues, Refill Compliance, Dashboards, Med Sync option are some of the features used by the pharmacies on a day to day basis to ensure that Patients are being attended to on a regular basis. We train all our users, encourage them to join the Webinars, look at the online video portal for continuous training so that they can learn and implement the queues, and automated features in their pharmacies. I can assure you that we can address your issue, and have another training session scheduled to take you through these options. Once you go through the options, and implement them in your pharmacy, I can assure you, that you will be able to automate the monthly maintenance of your patients. Thank you, RA Raja A. Pharmacist / Owner Pharmaceuticals Used the software for: Less than 6 months ### "Worst Pharmacy Software" February 10, 2020 1.0 I am ready to move out, my 5K I spent on them is down the drain Pros So far, 6 months since we shifted, I am having so many issues with software, I do not like anything about it. Cons 1\. They will tell you that Automatic refills is an option, but the way software is designed, I do not think it is called automatic refill. You have to manually pull report of what was filled in last month and go through it and refill again. 2. EDI set up for ordering medication is horrible. Instead of leaving the order in wholesaler's cart, primeRx system will submit it, so if there are any errors, like quantity or alternate NDC's you will not be able to catch. 3. Their delivery module can and will charge the patients twice for same Rx when it is on charge account. I almost lost facility contract due to this inaccurate billing. 4.Upper management is THE WORST. ALL THEY ARE CONCERNED ABOUT IS TO GET CONTRACT SIGNED, AFTER THAT YOU ARE ON YOUR OWN. 5.Support technicians can barely speak english and most of the times clue less. Reason for choosing PrimeRx A friend recommended and \[SENSITIVE CONTENT HIDDEN\] from prime Rx gave incorrect information about software and its options. Review Source aS ashraf S. pharmacist Pharmaceuticals Used the software for: 2+ years ### "the system is good and easy to use" May 15, 2018 5.0 Pros it is easy to use and very friendly and easy to learn, very easy to enter information and do the billing and check the prescription Cons the system is slow sometimes and some other times it freeze, it can also be better if it can show the shap of the tablets or the capsule which help more being more accurate Review Source Response from Micro Merchant Systems May 21, 2018 Dear PrimeRx User, Thank you for giving us a 5 star Rating. However we want to make sure that we evaluate your current hardware and Network to see if there is anything that we can do to help you address the freezing issue that you have pointed out. PrimeRx is a true Windows System, and does rely on the hardware and network that it is installed upon. It maybe possible that we may need to simply upgrade your memory or PC to address this issue. Once we do an evaluation and change some local infrastructure, I am sure, that the freezing issue will be addressed. We appreciate your support and strive for 100% satisfaction from our clients. Thank you, Similar Products Featured ## Related categories [Pharmacy](https://www.capterra.com/pharmacy-software/)[Retail POS System](https://www.capterra.com/retail-pos-system-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.