--- title: "PrimeRx Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PrimeRx the right Pharmacy solution for you? Explore 102 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/106399/PrimeRx/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- PrimeRx 4 (102) [View alternatives](https://www.capterra.com/p/106399/PrimeRx/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of PrimeRx Ease of use 4.3 Customer Service 4.0 ## Pros and Cons in Reviews KH Kyle H OwnerPharmaceuticals, 2 - 10 employeesUsed the software for: More than 2 years. “It is cheaper upfront than most well established pharmacy software.“ January 4, 2025 DA Deepak A ownerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Horrible and wish I could change but it is not easy to have profiles convert to a new system and can be costly“ December 23, 2025 GM Gretchen M Manager Compounding SpecialistPharmaceuticals, 2 - 10 employeesUsed the software for: More than 2 years. “It's pretty easy to navigate the system & having training videos "on demand" helps with new hires or brushing up on specific parts of the system not used as often.“ October 3, 2024 KH Kyle H OwnerPharmaceuticals, 2 - 10 employeesUsed the software for: More than 2 years. “Customer service always not knowledgeable and will try to brush you off. When I am typing this, their text messaging system has been down for over a month with no ETA.“ January 4, 2025 AL Atara L pharmacist in chargePharmaceuticals, 11 - 50 employeesUsed the software for: More than 2 years. “It allows us to have a good workflow in a retail setting.“ June 21, 2024 DA Deepak A ownerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Most generics do not link with brands.“ December 23, 2025 SP Snehal P PharmacistMedical Devices, 2 - 10 employeesUsed the software for: 1-2 years. “Easy to navigate, simple, quick and very effective“ October 22, 2024 mk mike k pharmacy ownerPharmaceuticals, 2 - 10 employeesUsed the software for: 6-12 months. “filing prescription feature, can not auto submit when Rx are due to prevent other pharmacies from billing for the same prescription“ October 8, 2024 ## Showing most helpful reviews Showing 1-25 of 102 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use sameh K. Pharmacist Pharmaceuticals Used the software for: 1-2 years ### "Very Intelligent software" December 22, 2022 5.0 Pros \-ease of use-large database-intellegent inventory management Cons No cons.It became very important in my pharmacyI liked it very much Review Source Response from Micro Merchant Systems March 6, 2023 Dear Pharmacy, Thank you very much for a PrimeRx 5-star review on Capterra. Thank you for your valuable feedback. We take great pride in our work, and our sincerest hope is that it helps each one of our customers accomplish their goals. Your feedback has demonstrated that it does, and we appreciate you letting us know. Please let me know if you need any additional services. KM Kristina M. Pharmacy Tech Medical Practice Used the software for: 6-12 months ### "REVIEW IN MD" October 3, 2024 4.0 So far my overall experience has been good. Pros What I like best about PrimeRx was our trainer \[sensitive content hidden\]. They were both very nice and understanding Cons I don't like that it seems like some days the screens change in appearance. Switched from [Datascan Pharmacy Software](https://www.capterra.com/p/120411/Datascan-Pharmacy-Software/) Was not my choice was the owner of the practice Review Source Response from Micro Merchant Systems October 4, 2024 Kristina, Thank you so much for your review! We're glad to hear that you had a positive training experience—it's great to know our trainers made a difference for you. We understand your concern about the screen appearance changes, and we’ll look into this to ensure consistency. Your feedback is valuable, and we're happy that your overall experience has been good. If there's anything else you'd like to share or need help with, feel free to reach out! Sincerrely Yours, Michele Daniels Marketing and Communications Manager mdaniels@primerx.io PT Payal T. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Wish I can start over somewhere else " January 29, 2025 1.0 Where can I start? It’s never ending story. Many negative experiences to mention over 4 years. Wish it was easier to switch the software. On more than one occasion agents have logged in without consent screen come up on the screen, and when there weren’t any problems or issues that needed to be worked on. You just go into the Phamracy and find out someone went Through your computer because the screen name was still there. How is that ethical? Agents keep themselves connected. Settings and things that used to work fine will be all changed and messed up so it always always always takes so many efforts ans frustration to go in circles to get anything fixed in one go. Then the agent don’t feel like it’s important to let us know what all was changed. Ridiculous! Pros Nothing at all. More frustrating each time than satisfying Cons I did not have a choice but to choose MMS due to my partners Review Source PO Priscilla O. owner Pharmaceuticals Used the software for: 1-2 years ### "primerx consideration" December 16, 2024 4.0 Impressive especially with the new merger with Pioneer Pros Wide range of selection, lot of meds available Cons Brand medications are the or higher price Review Source Response from Micro Merchant Systems June 3, 2025 Dear Priscilla, Thank you for your feedback on PrimeRx. We're thrilled you appreciate our wide medication selection and recognize the benefits. We understand your concerns about brand medication pricing. PrimeRx MARKET offers real-time price comparisons from over 40 suppliers, helping you find the best deals. Please use this link to find out about discounted purchasing> https://www.primerx.io/market/ RS Rizwan S. Pharmacist Retail Used the software for: 2+ years ### "PrimeRX 30+ years " June 21, 2024 4.0 It’s been great so far. I am really looking forward to primerx going web based instead of software base. I’ve worked in medical clinics and MDLand EMR for example so webs based. It’s so much more smoother and doesn’t crash . You don’t have to worry about back up and slow and glitchy performance Pros It’s easy to use . I’ve used best rx but I like the simplicity of primeRX Cons It crashes often. The customer support is inconsistent. Some tech support are knowledgeable others are not. I had to make a list of the best tech support representatives Review Source Response from Micro Merchant Systems June 27, 2024 Thank you for your detailed review and for being a loyal PrimeRx user for over 30 years! We’re thrilled to hear that you find our software easy to use and appreciate its simplicity compared to other options. We apologize for the occasional crashes and the inconsistency in customer support you’ve experienced. Your feedback is invaluable, and we are committed to improving our system stability and training our support team to ensure consistent, high-quality service. Thank you once again for your feedback and for sticking with us. We look forward to continuing to serve you and providing a seamless experience with our upcoming web-based solution. May I have your pharmacy's name and NABP#, I will have a customer service rep contact you. KH Kyle H. Owner Pharmaceuticals Used the software for: 2+ years ### "You get what you pay for. Don’t fall into the trap!" January 4, 2025 2.0 Bad. I wish I pay extra at the beginning for a better software. Pros It is cheaper upfront than most well established pharmacy software. Cons disorganized for the most part. Customer service always not knowledgeable and will try to brush you off. When I am typing this, their text messaging system has been down for over a month with no ETA. Our customers start complaining and we don’t know what to do. Not to mention that they are based in east coast and cs support hours is very not friendly to west coast pharmacy. Review Source MV Michael V. Pharmacy Manager Medical Practice Used the software for: 2+ years ### "Poor performance" October 9, 2024 2.0 The current situation is causing a great deal of frustration. The ESP team is helpful but has limited capabilities due to dependencies on the Dev Team. It is surprising that neither legal counsel nor a pharmacist is overseeing the regulations, requirements for controls, and tax laws for each state. The text messaging issue has persisted since August with no resolution yet. Additionally, there are promoted and charged functions that do not work as advertised. Pros The data entry function, the work queue. Cons Text and email not working consistently. Missing multiple messages from 50% of customers. Offering free shipping and receiving customer complaints. PMP not functioning correctly. Control Team unfamiliar with all PMP requirements for different states. Recurring PMP errors without resolution. Approximately one hour spent correcting each error. Inability to calculate for Vet's and specific state requirements. The system inability to handle compounds Drug Interaction Checks are not accurate. No idea when the GSDD is updated or if it is even up to date. In the beginning Fill My Refill only worked for apple users but not Android. Review Source Response from Micro Merchant Systems October 18, 2024 Michael, Thank you for your candid feedback. We're sorry to hear about your frustrations with the system, particularly regarding the text and email functions, PMP errors, and overall performance. We take these concerns seriously and are committed to resolving them. Your comments have been submitted to support@PrimeRx.io and escalated to the development team. Please reach out to support@PrimeRx.io and provide your pharmacy name, contact person, and NABP number to successfully begin resolving your issues. PR Parvin R. Owner, supervising pharmacist Pharmaceuticals Used the software for: 2+ years ### "With MMS for 20 years " October 17, 2024 5.0 Overall I’m happy with Micromarchent, I’ve been using them for last 20 years Pros Easy to use but to be fair this is all I used since I opened my own pharmacy Cons Expensive. I heard that Best Rx charges 16c for each transmission whereas MMS is 18c Review Source Response from Micro Merchant Systems October 22, 2024 Parvin, Thank you for your long-standing loyalty and for sharing your experience with us! We're glad to hear that you've found MMS easy to use over the past 20 years. It’s great to know that our platform has been a reliable choice for your pharmacy. We understand that pricing is an important factor, and we continually evaluate our costs to ensure we provide the best service possible. Your feedback about the transmission rates is appreciated, and we’ll take it into consideration. If you ever have questions or need assistance, please feel free to reach out. We're here to support you! Best regards, The PrimeRx Team KL Kelley L. Practice Manager RN Medical Practice Used the software for: 2+ years ### "Practice Manager RN" October 3, 2024 3.0 When the program is running great there really are no concerns. Every time an upgrade is down there is no explanation on what has changed. Pros The program itself has been fine as long as there are no issues. Cons Our inventory is always inaccurate. We have had to completely re due count a few times and still find inconsistences. It has been a little better since last update. It is very difficult to understand(language barrier) any staff we talk to when there are concerns. Review Source Response from Micro Merchant Systems October 4, 2024 Thank you for sharing your experience with our program. We’re glad to hear that, when functioning properly, it meets your needs as a Practice Manager. We sincerely apologize for the challenges you’ve encountered with inventory accuracy and the language barrier when communicating with our support team. We understand how important accurate inventory management is, and we're actively working on improvements to address these inconsistencies. Your feedback about the updates is invaluable, and we will ensure that clearer explanations accompany future upgrades to keep our users informed about the changes. If you have any further suggestions or specific concerns, please feel free to reach out. We're committed to enhancing your experience and appreciate your patience as we work to resolve these issues. Michele Daniels Marketing & Communications Mgr KV Keishla V. Intake Manager Pharmaceuticals Used the software for: 2+ years ### "Prime Rx Review" October 3, 2024 3.0 It has been ok to work with throughout the years. I feel like Prime Rx is excelling in trying to make it more convenient for us . Pros I like how efficient it is and how easy it is to train someone to understand prime rx. It is self-explanatory. Cons There are too many glitches especially when there is an upgrade available. Review Source Response from Micro Merchant Systems October 4, 2024 Keishla, Thank you for sharing your thoughts on PrimeRx! We’re glad to hear that you find the software efficient and user-friendly, making it easy to train new team members. We also appreciate your feedback regarding the glitches, especially during upgrades. We understand how these issues can disrupt your workflow, and we’re actively working on enhancements to improve stability and performance. Kindly reach out to us to see if we can address your concerning issues. It’s encouraging to hear that you recognize our efforts to make PrimeRx more convenient for you. Your insights are invaluable as we continue to improve. If you have any further suggestions or need assistance, please don’t hesitate to reach out! Michele Daniels mdaniels@primerx.io HP Hardik P. Pharmacist Pharmaceuticals Used the software for: 2+ years ### "Vista Pharmacy " October 9, 2024 5.0 Good with overall Service and function. I will recommend to everyone to use prime rx Pros Very efficient to use and quick response to fix the issue Cons Finding the right person to fix the issue Review Source Response from Micro Merchant Systems October 18, 2024 Hardik< Thank you for your feedback! We're glad to hear that you're finding PrimeRx efficient and that our team is quick to resolve issues. We understand that finding the right person to assist can sometimes be challenging, and we're continuously working to streamline that process for a smoother experience. We appreciate your recommendation and are committed to providing the best service possible! If you need any additional assistance, feel free to reach out to us at support@PrimeRx.com. pC pablo C. pharmacy tech Mechanical or Industrial Engineering Used the software for: 6-12 months ### "pablo chavez " October 11, 2024 5.0 very good all the colors there so nice and bright love love love Pros all the colors there so nice and bright love love love Cons not being able to have to pages open hate hate Switched from [Rx30](https://www.capterra.com/p/106388/Rx30-Pharmacy-System/) company want to change to prime that why Review Source Response from Micro Merchant Systems October 22, 2024 Hi Pablo, Thank you for your enthusiastic review! We’re thrilled to hear that you love the bright colors in our software—it’s wonderful to know that they enhance your experience. We appreciate your feedback about the inability to have two pages open simultaneously, and we’re always looking for ways to improve our user experience. Your input is invaluable as we continue to develop PrimeRx. If you have any other questions or suggestions, please don’t hesitate to reach out. We’re here to support you at support@primerx.io MN Mohammed N. Pharmacist Pharmaceuticals Used the software for: 2+ years ### "Pharmacy software" October 13, 2024 5.0 Excellently easy lot of good features to use Pros Simple software and easy to use and navigate Cons It’s nothing . Very user friendly software Review Source Response from Micro Merchant Systems October 22, 2024 Thank you so much for your wonderful review! We’re delighted to hear that you find our pharmacy software simple, user-friendly, and easy to navigate. It’s great to know that you appreciate the many features we offer. Your feedback truly motivates us to keep improving and providing the best experience possible. If you have any questions or need assistance, please feel free to reach out. We’re here to help at support@primerx.io. Best regards, The PrimeRx Team SL Sherri L. Manager Pharmaceuticals Used the software for: 2+ years ### "Whitemarsh AA+" August 13, 2024 5.0 Excellent the support staff is knowledgeable and great at working out kinks. Pros The ease and flow of the program is superior to other programs. It’s a great system to have. Cons Prime rx is a great software company. I can’t say anything other than great reviews Review Source Response from Micro Merchant Systems August 21, 2024 Dear Sherri, Thank you so much for your 5-star review! 🌟 We're thrilled to hear that you had an excellent experience with PrimeRx and our customer service team. Your satisfaction is our top priority, and we're glad we could meet your expectations. If you ever need any further assistance or have any suggestions, please don't hesitate to reach out. We're here to support you every step of the way! Thank you for being a valued part of the PrimeRx community! Sincerely Michele Daniels PrimeRx Marketing and Communications Manager ES EARL S. Pharmacist Pharmaceuticals Used the software for: 2+ years ### "Sometimes ARGG!" October 15, 2024 3.0 Requires extra work on many topics. Processing is normally ok with exceptions Pros As good as any other system with some perks: Product size correction House account Verification of patient rx groups Cons Drug change on refill, royal pia. Drugs contracts change and many drugs are not available. Who's the Einstein that figured that out. Inability to change co-pays per our price list (discounted electronic coupons) Inability to charge on house accounts with out signing. we are in an assisted living facility. nurses need to pick up rxs and jams up our register line. inabilty to charge credit cards from processing terminal for rxs that are mailed out Need to add many drugs not in the system. Email and texting function is too expensive. Review Source SC Shan C. Pharmacist Health, Wellness and Fitness Used the software for: 2+ years ### "Pharmacist" June 22, 2024 5.0 Pros I think PrimeRx because it is very easy to use. Everyone can pick up very fast. Cons I don't like PrimeRx because it doesnt allow me to send email to prescriber directly. Review Source Response from Micro Merchant Systems July 1, 2024 We’re thrilled to hear that you find PrimeRx easy to use and that it’s quick for everyone to pick up. Ease of use is one of our top priorities, and we’re glad it’s positively impacting your experience. Kindly note that you can email the prescriber if you go to the patient history, refill request section, and look for the email checkbox. Make sure it is on. If you need help finding the button, kindly contact us at support@primerx.io. SP Snehal P. Pharmacist Medical Devices Used the software for: 1-2 years ### "Pharmacist " October 22, 2024 5.0 It’s great, anyone can learn so fast plus it has all useful tools Pros Easy to navigate, simple, quick and very effective Cons So many unnecessary duplicate tabs, sometime it slows down but overall runs smoothly Review Source Response from Micro Merchant Systems October 23, 2024 Dear Snehal, Thank you for your feedback! We're thrilled to hear that you find the system easy to navigate, quick, and effective, with useful tools that make learning fast for users. Your note about the duplicate tabs and occasional slowdown is valuable to us. We're always looking for ways to streamline and enhance the user experience, and feedback like yours helps us improve. If you have any specific suggestions on how we can further optimize, feel free to share! We're committed to making sure PrimeRx continues to deliver the best for our users. Best Regards, The PrimeRx Team TK Tahsin K. System Admin Pharmaceuticals Used the software for: 1-2 years ### "A lil fine tuning in UX needed" October 3, 2024 4.0 Very good , once you get the hold of it first time the rest of the experience is smoothe sailing Pros the way all the data are all sorted in front of the users are very clean, Makes it up for a very clean user experience Cons Some windows short cuts which are used frequently messes up the prime rx while use, if can be fixed would be better Review Source Response from Micro Merchant Systems October 8, 2024 Thank you for your review! We’re glad to hear that you appreciate how the data is presented and that you’re having a clean user experience overall. It’s great to know that once you get the hang of it, the platform runs smoothly for you. We also appreciate your feedback regarding the Windows shortcuts and will mention the suggestions to the development team> Your input is valuable in helping us fine-tune PrimeRx, and we’re committed to making those improvements. Thanks again for sharing your experience, and we’re happy to hear things are smooth sailing for you! AR Alliso R. PharmD Pharmaceuticals Used the software for: 1-2 years ### "Great system" October 3, 2024 5.0 Excellent. Always trying to improve product and open to suggestions Pros Ease of use, helpdesk has fast turn around time. Computer tech that comes to store is the best Cons At times a help desk representative is hard to understand Review Source Response from Micro Merchant Systems October 4, 2024 Allison, Thank you so much for your kind words! We're thrilled to hear that you find our system easy to use and that our helpdesk team is meeting your expectations with a fast turnaround time. We'll also make sure to pass along your compliments to our technician – they take great pride in providing the best service possible. If there's anything else we can do for you, please don't hesitate to reach out! Markeing Manager mK mike K. pharmacy owner Pharmaceuticals Used the software for: 6-12 months ### "pharmacy owner" October 8, 2024 5.0 Pros Easy to use, good customer service, audit friendly Cons filing prescription feature, can not auto submit when Rx are due to prevent other pharmacies from billing for the same prescription Review Source Response from Micro Merchant Systems October 15, 2024 Thank you for your feedback! We’re happy to hear that you find PrimeRx easy to use, with good customer service and audit-friendly features. We understand your concern regarding the filing prescription feature and the need for an auto-submit option to prevent other pharmacies from billing for the same prescription. Your suggestion is valuable, and we've shared it with our development team for consideration in future updates. If you have any further questions or need assistance, feel free to reach out to us at support@primerx.io. We’re here to help! Thank you for choosing PrimeRx! DW Dennis W. owner Pharmaceuticals Used the software for: 2+ years ### "It could be better " August 28, 2018 3.0 There's a love/hate relationship with it . Right now is heavily leaning toward hate because of the latest update where you have to toggle bill to unbill just to change a typo on a sig. Pros The workflow and dashboard is useful. Sending script and e-request pretty easy. Cons The lag that it experience when loading e-rx pending script. The inability to edit ex direction /sig when the medication is billed ( thanks to the latest update.) Every update seems to make it worst for some reason. No fast shortcut to view linked E-RX. Review Source Response from Micro Merchant Systems August 29, 2018 Sir, We did look into the reason, as to why the SIG field was locked. The reason for this was, is if the Rx was transmitted and verified by the RPh - if at a later point some tech wanted to change the SIG from Take in the morning to take at night - or if they change the way the RPh wrote instructions on how to take the medication - we wanted to ensure that this behavior was controlled. I understand that to handle a typo, you have to basically unlock a BILLED Rx - and that's a process that you have to go through, however in terms of audits and error's, we wanted to avoid un-intentional consequences when someone changes an Adjudicated and Verified Rx, that is why we decided to lock all the fields. However I see that it causes you to lean heavily on hating the feature. Allow us to see if we can come up with a configuration so that users who want to implement tighter controls, they can configure it accordingly and uses who do not want to lock this field can keep it open. Thank you ME Mohamed E. owner Medical Practice Used the software for: 2+ years ### "Good system if the maintenance dept hire knowledgeable techs" February 15, 2023 1.0 3 out of 10 Pros All in one Primerx, PrimePOS.Good system if the maintenance dept hires knowledgeable techs Cons Tech support.Good system if the maintenance dept hires knowledgeable techs Review Source Response from Micro Merchant Systems March 6, 2023 Dear Sir, Thank you for the kind comments about PrimeRX and PrimePOS. But I would like to help you with your tech issues. Please feel free to email me; I hope to resolve all your tech issues. Very Best Michele Daniels Marketing and Communications Manager DM Diana M. Owner Pharmaceuticals Used the software for: 2+ years ### "It is very user friendly but has a lot of flaws if you need to maintain same patients monthly" May 17, 2018 3.0 it is low cost for the start up. Pros it is very user friendly. Easy to use. Free training. Great support only at the managerial level. Great interface but need to spend time to set it up and get trained. A lot of useful reports. Cons it doesn't link the rxs if you got refills on them. It shows as they are expired. it is very manual system. Review Source Response from Micro Merchant Systems May 21, 2018 Dear PrimeRx User, While we appreciate the comments on ease of use, we do want to address the other comments. The Refill Queues, Refill Compliance, Dashboards, Med Sync option are some of the features used by the pharmacies on a day to day basis to ensure that Patients are being attended to on a regular basis. We train all our users, encourage them to join the Webinars, look at the online video portal for continuous training so that they can learn and implement the queues, and automated features in their pharmacies. I can assure you that we can address your issue, and have another training session scheduled to take you through these options. Once you go through the options, and implement them in your pharmacy, I can assure you, that you will be able to automate the monthly maintenance of your patients. Thank you, RA Raja A. Pharmacist / Owner Pharmaceuticals Used the software for: Less than 6 months ### "Worst Pharmacy Software" February 10, 2020 1.0 I am ready to move out, my 5K I spent on them is down the drain Pros So far, 6 months since we shifted, I am having so many issues with software, I do not like anything about it. Cons 1\. They will tell you that Automatic refills is an option, but the way software is designed, I do not think it is called automatic refill. You have to manually pull report of what was filled in last month and go through it and refill again. 2. EDI set up for ordering medication is horrible. Instead of leaving the order in wholesaler's cart, primeRx system will submit it, so if there are any errors, like quantity or alternate NDC's you will not be able to catch. 3. Their delivery module can and will charge the patients twice for same Rx when it is on charge account. I almost lost facility contract due to this inaccurate billing. 4.Upper management is THE WORST. ALL THEY ARE CONCERNED ABOUT IS TO GET CONTRACT SIGNED, AFTER THAT YOU ARE ON YOUR OWN. 5.Support technicians can barely speak english and most of the times clue less. Reason for choosing PrimeRx A friend recommended and \[SENSITIVE CONTENT HIDDEN\] from prime Rx gave incorrect information about software and its options. Review Source aS ashraf S. pharmacist Pharmaceuticals Used the software for: 2+ years ### "the system is good and easy to use" May 15, 2018 5.0 Pros it is easy to use and very friendly and easy to learn, very easy to enter information and do the billing and check the prescription Cons the system is slow sometimes and some other times it freeze, it can also be better if it can show the shap of the tablets or the capsule which help more being more accurate Review Source Response from Micro Merchant Systems May 21, 2018 Dear PrimeRx User, Thank you for giving us a 5 star Rating. However we want to make sure that we evaluate your current hardware and Network to see if there is anything that we can do to help you address the freezing issue that you have pointed out. PrimeRx is a true Windows System, and does rely on the hardware and network that it is installed upon. It maybe possible that we may need to simply upgrade your memory or PC to address this issue. Once we do an evaluation and change some local infrastructure, I am sure, that the freezing issue will be addressed. We appreciate your support and strive for 100% satisfaction from our clients. Thank you, Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.