--- title: "PrimeRx Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PrimeRx the right Pharmacy solution for you? Explore 102 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/106399/PrimeRx/reviews/" page_type: "reviews" language: "en" --- PrimeRx 4 (102) [View alternatives](https://www.capterra.com/p/106399/PrimeRx/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of PrimeRx Ease of use 4.3 Customer Service 4.0 ## Pros and Cons in Reviews GM Gretchen M Manager Compounding SpecialistPharmaceuticals, 2 - 10 employeesUsed the software for: More than 2 years. “It's pretty easy to navigate the system & having training videos "on demand" helps with new hires or brushing up on specific parts of the system not used as often.“ October 3, 2024 mk mike k pharmacy ownerPharmaceuticals, 2 - 10 employeesUsed the software for: 6-12 months. “filing prescription feature, can not auto submit when Rx are due to prevent other pharmacies from billing for the same prescription“ October 8, 2024 NM Nidhin M OwnerPharmaceuticals, 11 - 50 employeesUsed the software for: More than 2 years. “Overall, while there are areas for improvement, PrimeRX has provided a satisfactory solution for my software needs.“ October 3, 2024 ES EARL S PharmacistPharmaceuticals, 2 - 10 employeesUsed the software for: More than 2 years. “inabilty to charge credit cards from processing terminal for rxs that are mailed out“ October 15, 2024 SH Scott H PharmacstRetail, 2 - 10 employeesUsed the software for: More than 2 years. “I loved all their detailed functions and all the nice updates.“ October 3, 2024 EP Eric P manager, PICPharmaceuticals, 2 - 10 employeesUsed the software for: 1-2 years. “Also proactive communications to our pharmacy regarding pmp updates and guidance pertaining to new versions were lacking“ October 11, 2024 KH Kyle H OwnerPharmaceuticals, 2 - 10 employeesUsed the software for: More than 2 years. “It is cheaper upfront than most well established pharmacy software.“ January 4, 2025 DA Deepak A ownerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Horrible and wish I could change but it is not easy to have profiles convert to a new system and can be costly“ December 23, 2025 ## Showing most helpful reviews Showing 1-25 of 102 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use sameh K. Pharmacist Pharmaceuticals Used the software for: 1-2 years ### "Very Intelligent software" December 22, 2022 5.0 Pros \-ease of use-large database-intellegent inventory management Cons No cons.It became very important in my pharmacyI liked it very much Review Source Response from Micro Merchant Systems March 6, 2023 Dear Pharmacy, Thank you very much for a PrimeRx 5-star review on Capterra. Thank you for your valuable feedback. We take great pride in our work, and our sincerest hope is that it helps each one of our customers accomplish their goals. Your feedback has demonstrated that it does, and we appreciate you letting us know. Please let me know if you need any additional services. PO Priscilla O. owner Pharmaceuticals Used the software for: 1-2 years ### "primerx consideration" December 16, 2024 4.0 Impressive especially with the new merger with Pioneer Pros Wide range of selection, lot of meds available Cons Brand medications are the or higher price Review Source Response from Micro Merchant Systems June 3, 2025 Dear Priscilla, Thank you for your feedback on PrimeRx. We're thrilled you appreciate our wide medication selection and recognize the benefits. We understand your concerns about brand medication pricing. PrimeRx MARKET offers real-time price comparisons from over 40 suppliers, helping you find the best deals. Please use this link to find out about discounted purchasing> https://www.primerx.io/market/ MV Michael V. Pharmacy Manager Medical Practice Used the software for: 2+ years ### "Poor performance" October 9, 2024 2.0 The current situation is causing a great deal of frustration. The ESP team is helpful but has limited capabilities due to dependencies on the Dev Team. It is surprising that neither legal counsel nor a pharmacist is overseeing the regulations, requirements for controls, and tax laws for each state. The text messaging issue has persisted since August with no resolution yet. Additionally, there are promoted and charged functions that do not work as advertised. Pros The data entry function, the work queue. Cons Text and email not working consistently. Missing multiple messages from 50% of customers. Offering free shipping and receiving customer complaints. PMP not functioning correctly. Control Team unfamiliar with all PMP requirements for different states. Recurring PMP errors without resolution. Approximately one hour spent correcting each error. Inability to calculate for Vet's and specific state requirements. The system inability to handle compounds Drug Interaction Checks are not accurate. No idea when the GSDD is updated or if it is even up to date. In the beginning Fill My Refill only worked for apple users but not Android. Review Source Response from Micro Merchant Systems October 18, 2024 Michael, Thank you for your candid feedback. We're sorry to hear about your frustrations with the system, particularly regarding the text and email functions, PMP errors, and overall performance. We take these concerns seriously and are committed to resolving them. Your comments have been submitted to support@PrimeRx.io and escalated to the development team. Please reach out to support@PrimeRx.io and provide your pharmacy name, contact person, and NABP number to successfully begin resolving your issues. sT stephanie T. pharmacist Health, Wellness and Fitness Used the software for: 1-2 years ### "health america pharmacy review" October 15, 2024 5.0 excellent customer service very courteous and considerate Pros easy to navigate thru prescription processing Cons nothing the system is great and navigating processing prescription is a breeze if any errors occur i can call customer service and with in minutes issue resolved Review Source Response from Micro Merchant Systems October 22, 2024 Stephanie< Thank you for your fantastic review! We’re thrilled to hear that you find our system easy to navigate and that processing prescriptions has been a breeze for you. It’s great to know that our customer service team is delivering excellent support and resolving any issues quickly. Your kind words about our courteous and considerate staff mean a lot to us. If you ever have any questions or need assistance, don’t hesitate to reach out. We’re always here to help at support@primerx.io. Best regards, The PrimeRx Team PR Parvin R. Owner, supervising pharmacist Pharmaceuticals Used the software for: 2+ years ### "With MMS for 20 years " October 17, 2024 5.0 Overall I’m happy with Micromarchent, I’ve been using them for last 20 years Pros Easy to use but to be fair this is all I used since I opened my own pharmacy Cons Expensive. I heard that Best Rx charges 16c for each transmission whereas MMS is 18c Review Source Response from Micro Merchant Systems October 22, 2024 Parvin, Thank you for your long-standing loyalty and for sharing your experience with us! We're glad to hear that you've found MMS easy to use over the past 20 years. It’s great to know that our platform has been a reliable choice for your pharmacy. We understand that pricing is an important factor, and we continually evaluate our costs to ensure we provide the best service possible. Your feedback about the transmission rates is appreciated, and we’ll take it into consideration. If you ever have questions or need assistance, please feel free to reach out. We're here to support you! Best regards, The PrimeRx Team PP Priti P. Pharmacist Pharmaceuticals Used the software for: 2+ years ### "Excellent service " October 20, 2024 5.0 Very pleasant and knowledgeable. Enthusiastic staff . Pros Service is excellent and very prompt . Very knowledgeable staff and always willing to help . Cons Price is little higher than other softwares . Review Source Response from Micro Merchant Systems October 22, 2024 Thank you so much for your wonderful review! We're thrilled to hear that you’ve had a positive experience with our service and that our knowledgeable team has been helpful and enthusiastic. We pride ourselves on delivering excellent customer support. We understand that pricing is an important consideration, and we continually strive to provide the best value for the quality of service we offer. Your feedback is invaluable, and we appreciate your insights. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help! Best regards, The PrimeRx Team ES EARL S. Pharmacist Pharmaceuticals Used the software for: 2+ years ### "Sometimes ARGG!" October 15, 2024 3.0 Requires extra work on many topics. Processing is normally ok with exceptions Pros As good as any other system with some perks: Product size correction House account Verification of patient rx groups Cons Drug change on refill, royal pia. Drugs contracts change and many drugs are not available. Who's the Einstein that figured that out. Inability to change co-pays per our price list (discounted electronic coupons) Inability to charge on house accounts with out signing. we are in an assisted living facility. nurses need to pick up rxs and jams up our register line. inabilty to charge credit cards from processing terminal for rxs that are mailed out Need to add many drugs not in the system. Email and texting function is too expensive. Review Source MR Mayur R. Pharmacist Pharmaceuticals Used the software for: 2+ years ### "Overall good Pharmacy software , Highly recommended!!!" October 11, 2024 5.0 Overall good Pharmacy software , Highly recommended!!! Pros easy to use and customize and easy to follow up tag Cons become slow as the day goes (mostly after 4 pm) Review Source Response from Micro Merchant Systems October 22, 2024 Hi Mayur, Thank you for your wonderful review and recommendation! We’re glad to hear that you find our pharmacy software easy to use and customize, as well as effective for following up with tags. We appreciate your feedback about the software slowing down later in the day. We’re continually working to optimize performance, and your insights are invaluable as we make improvements. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help at support@primerx.io! Best regards, The PrimeRx Team MN Mohammed N. Pharmacist Pharmaceuticals Used the software for: 2+ years ### "Pharmacy software" October 13, 2024 5.0 Excellently easy lot of good features to use Pros Simple software and easy to use and navigate Cons It’s nothing . Very user friendly software Review Source Response from Micro Merchant Systems October 22, 2024 Thank you so much for your wonderful review! We’re delighted to hear that you find our pharmacy software simple, user-friendly, and easy to navigate. It’s great to know that you appreciate the many features we offer. Your feedback truly motivates us to keep improving and providing the best experience possible. If you have any questions or need assistance, please feel free to reach out. We’re here to help at support@primerx.io. Best regards, The PrimeRx Team VW Vivian W. Founder Pharmaceuticals Used the software for: 2+ years ### "Excellent support " October 11, 2024 5.0 Very smooth phone calls all the time. Support is there when we need them Pros Support is always there during our business days Cons All the best service provided. Nothing bad Review Source Response from Micro Merchant Systems October 22, 2024 Hi Vivian< Thank you for your fantastic review! We’re thrilled to hear that you’ve consistently experienced excellent support from our team. It’s great to know that our availability during business hours has made a positive impact on your experience. We appreciate your feedback and are glad to hear that your interactions with our support team have been smooth. If you ever need assistance or have any questions, please don’t hesitate to reach out. We’re here to help at support@primerx.io! Best regards, The PrimeRx Team HB Hitesh B. Pharmacy manager/owner Health, Wellness and Fitness Used the software for: 2+ years ### "Stay away from this software, very very poor customer service. " September 28, 2022 1.0 I would walk away with this company any given moments if I am not stuck initially since there is lots of data transfer if I want to switch over to other company. I will never get their service for any of my new pharmacy Pros Ease of use. It is very user friendly software Cons The worst part of their software is whenever they update the version it has tons of issues and they have the worst customer service ever. If you call them 5 times for the same issue, all 5 person have a different answer and your issue never gets resolved quickly. Alternatives considered [BestRx](https://www.capterra.com/p/106390/BestRxWin/) Reason for choosing PrimeRx I was new to industry and had no idea how terrible primerx is. Review Source Response from Micro Merchant Systems March 6, 2023 Dear Sir, I am so sorry you feel this way about PrimeRx customer service. Can I help you by bringing your issues to the head of Customer Services? GM Gretchen M. Manager Compounding Specialist Pharmaceuticals Used the software for: 2+ years ### "MMS is THE system of today & tomorrow" October 3, 2024 4.0 I have worked with MMS since 2017 & really like the constant updates to their system as the pharmacy profession evolves Pros It's pretty easy to navigate the system & having training videos "on demand" helps with new hires or brushing up on specific parts of the system not used as often. Cons The medication cost (patient pay $ amount) isn't retained with every refill or editing rx's. Review Source Response from Micro Merchant Systems October 4, 2024 Gretchen, Thank you so much for your review! We're thrilled to hear that you find MMS easy to navigate and that the training videos have been helpful for onboarding and refresher training. We appreciate your feedback regarding the retention of medication costs with refills or edits, and we'll definitely take that into consideration for future improvements. It's wonderful to have a long-term user like you, and we’re committed to continuing our updates to meet the evolving needs of the pharmacy profession. Thanks again for your support since 2017. Thank you, Michele Daniels Maketing & Commincations Manager EP Eric P. manager, PIC Pharmaceuticals Used the software for: 1-2 years ### "PrimeRx review" October 11, 2024 3.0 PrimeRx is an easy-to-use system that has nice utility. However customer service was not prompt and attentive to our needs. Also proactive communications to our pharmacy regarding pmp updates and guidance pertaining to new versions were lacking Pros this system is user friendly in maneuvering through and good for retail and mail order pharmacy clients Cons customer service is poor- not getting back to the proper person and extension during specified hours in office; closing out tickets without actually fully resolving the problem or concern at hand Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) utility and features for mail order pharmacy Review Source SR Siddikur R. Owner Pharmaceuticals Used the software for: 2+ years ### "Awesome Pharmacy Software" October 3, 2024 5.0 great! knowledgeable customer assistance Pros lot of options and diverse reports that can be made Cons Sometimes theres a long wait for diff departments to call back, not always. Review Source Response from Micro Merchant Systems October 4, 2024 Siddikur, Thank you for your review! We're thrilled that you find our software versatile, especially with the various options and reports available. We appreciate your patience regarding callback times, and we’re continuously working to improve our response efficiency. It's also wonderful to hear that you've had a positive experience with our knowledgeable customer assistance. Your feedback helps us get better, and we're grateful for your support! Thank you Michele Daniels Markeitng & Communications Manager TK Tahsin K. System Admin Pharmaceuticals Used the software for: 1-2 years ### "A lil fine tuning in UX needed" October 3, 2024 4.0 Very good , once you get the hold of it first time the rest of the experience is smoothe sailing Pros the way all the data are all sorted in front of the users are very clean, Makes it up for a very clean user experience Cons Some windows short cuts which are used frequently messes up the prime rx while use, if can be fixed would be better Review Source Response from Micro Merchant Systems October 8, 2024 Thank you for your review! We’re glad to hear that you appreciate how the data is presented and that you’re having a clean user experience overall. It’s great to know that once you get the hang of it, the platform runs smoothly for you. We also appreciate your feedback regarding the Windows shortcuts and will mention the suggestions to the development team> Your input is valuable in helping us fine-tune PrimeRx, and we’re committed to making those improvements. Thanks again for sharing your experience, and we’re happy to hear things are smooth sailing for you! CD Colby D. PIC Hospital & Health Care Used the software for: 6-12 months ### "Expensive system with poor service" October 8, 2024 2.0 For the extremely high price that is paid, the service does not keep up. Pros I do not see any qualities of PrimeRx that would make me consider recommending it to anyone. Cons Service is horrible. I have no consistent contact with anyone. Sales rep or anyone else. Extremely slow in getting response and solutions, if any response is received. Too many times have to reach out multiple times to request help and even then response is not always received. Review Source Response from Micro Merchant Systems October 15, 2024 Thank you for your honest feedback. We’re sorry to hear about your experience with PrimeRx and understand your frustration with the service and lack of consistent communication. This is not the level of support we strive to provide. We’ve already contacted the head of our support department to address these concerns and prioritize a resolution for you. Please don’t hesitate to reach out to us directly at support@primerx.io for any further assistance or concerns. We are committed to improving your experience and ensuring better communication moving forward. Thank you for sharing your thoughts, and we appreciate your patience as we work to make things right. VH Venus H. Director Of Pharmacy Pharmaceuticals Used the software for: 2+ years ### "Simplicity and User Friendly" October 3, 2024 3.0 We enjoyed using PrimeRx as it met our needs. Pros Simplicity of platform. User friendly. Helpful staff. Cons Not scalable for larger operations. Does not integrate well with online platforms. Review Source Response from Micro Merchant Systems October 4, 2024 Venus, Thank you for your review! We're happy to hear that you appreciate the simplicity of our platform and find it user-friendly, and we're glad our staff has been helpful. We understand the need for scalability and better integration with online platforms, and we appreciate your feedback as it helps us improve. Here is a listing of our PrimeRx integrations: https://www.primerx.io/integrations/ We're glad that PrimeRx has met your needs, and if there's anything else we can do for you, please don't hesitate to reach out! Michele Daniels Marketing and Communications Manager AR Alliso R. PharmD Pharmaceuticals Used the software for: 1-2 years ### "Great system" October 3, 2024 5.0 Excellent. Always trying to improve product and open to suggestions Pros Ease of use, helpdesk has fast turn around time. Computer tech that comes to store is the best Cons At times a help desk representative is hard to understand Review Source Response from Micro Merchant Systems October 4, 2024 Allison, Thank you so much for your kind words! We're thrilled to hear that you find our system easy to use and that our helpdesk team is meeting your expectations with a fast turnaround time. We'll also make sure to pass along your compliments to our technician – they take great pride in providing the best service possible. If there's anything else we can do for you, please don't hesitate to reach out! Markeing Manager sP shreena P. TECHNICIAN Pharmaceuticals Used the software for: 2+ years ### "Updated primerx " June 23, 2024 5.0 Easy to learn new stuff updated version it better than before Pros Easy going it’s really useful and easy to use software Cons Nothing really I like everything about primerx Review Source Response from Micro Merchant Systems July 1, 2024 Thank you for sharing your positive experience with PrimeRx! Pros: We're delighted to hear that you find PrimeRx useful and easy to use. Making our software intuitive and user-friendly is a key focus for us, so your feedback is greatly appreciated. Cons: It's wonderful to know that you haven't encountered any issues and that you're enjoying everything about PrimeRx. Your satisfaction is our top priority. Comments (Benefits): We're pleased that you find learning new features easy and that you appreciate the improvements in our updated version. We continuously strive to enhance our software based on user feedback. Thank you once again for your kind words. If you ever have any suggestions or need assistance, please don't hesitate to reach out. sA sarfaraz A. pharmacist owner Health, Wellness and Fitness Used the software for: 2+ years ### "primerx review" June 21, 2024 5.0 Pros PrimeRx is very a reliable and easy system to use. its very user friendly Cons There is nothing that i can say bad about this Review Source Response from Micro Merchant Systems June 27, 2024 Thank You for Your Review! Dear Sarfaraz, Thank you for your wonderful review of PrimeRx software! Your positive feedback is greatly appreciated and motivates us to keep delivering top-notch service. If you need any further assistance, please feel free to reach out. We're always here to help. Thanks again for your support! Michele Daniels Marketing and Communications Manager DW Dennis W. owner Pharmaceuticals Used the software for: 2+ years ### "It could be better " August 28, 2018 3.0 There's a love/hate relationship with it . Right now is heavily leaning toward hate because of the latest update where you have to toggle bill to unbill just to change a typo on a sig. Pros The workflow and dashboard is useful. Sending script and e-request pretty easy. Cons The lag that it experience when loading e-rx pending script. The inability to edit ex direction /sig when the medication is billed ( thanks to the latest update.) Every update seems to make it worst for some reason. No fast shortcut to view linked E-RX. Review Source Response from Micro Merchant Systems August 29, 2018 Sir, We did look into the reason, as to why the SIG field was locked. The reason for this was, is if the Rx was transmitted and verified by the RPh - if at a later point some tech wanted to change the SIG from Take in the morning to take at night - or if they change the way the RPh wrote instructions on how to take the medication - we wanted to ensure that this behavior was controlled. I understand that to handle a typo, you have to basically unlock a BILLED Rx - and that's a process that you have to go through, however in terms of audits and error's, we wanted to avoid un-intentional consequences when someone changes an Adjudicated and Verified Rx, that is why we decided to lock all the fields. However I see that it causes you to lean heavily on hating the feature. Allow us to see if we can come up with a configuration so that users who want to implement tighter controls, they can configure it accordingly and uses who do not want to lock this field can keep it open. Thank you ME Mohamed E. owner Medical Practice Used the software for: 2+ years ### "Good system if the maintenance dept hire knowledgeable techs" February 15, 2023 1.0 3 out of 10 Pros All in one Primerx, PrimePOS.Good system if the maintenance dept hires knowledgeable techs Cons Tech support.Good system if the maintenance dept hires knowledgeable techs Review Source Response from Micro Merchant Systems March 6, 2023 Dear Sir, Thank you for the kind comments about PrimeRX and PrimePOS. But I would like to help you with your tech issues. Please feel free to email me; I hope to resolve all your tech issues. Very Best Michele Daniels Marketing and Communications Manager DM Diana M. Owner Pharmaceuticals Used the software for: 2+ years ### "It is very user friendly but has a lot of flaws if you need to maintain same patients monthly" May 17, 2018 3.0 it is low cost for the start up. Pros it is very user friendly. Easy to use. Free training. Great support only at the managerial level. Great interface but need to spend time to set it up and get trained. A lot of useful reports. Cons it doesn't link the rxs if you got refills on them. It shows as they are expired. it is very manual system. Review Source Response from Micro Merchant Systems May 21, 2018 Dear PrimeRx User, While we appreciate the comments on ease of use, we do want to address the other comments. The Refill Queues, Refill Compliance, Dashboards, Med Sync option are some of the features used by the pharmacies on a day to day basis to ensure that Patients are being attended to on a regular basis. We train all our users, encourage them to join the Webinars, look at the online video portal for continuous training so that they can learn and implement the queues, and automated features in their pharmacies. I can assure you that we can address your issue, and have another training session scheduled to take you through these options. Once you go through the options, and implement them in your pharmacy, I can assure you, that you will be able to automate the monthly maintenance of your patients. Thank you, RA Raja A. Pharmacist / Owner Pharmaceuticals Used the software for: Less than 6 months ### "Worst Pharmacy Software" February 10, 2020 1.0 I am ready to move out, my 5K I spent on them is down the drain Pros So far, 6 months since we shifted, I am having so many issues with software, I do not like anything about it. Cons 1\. They will tell you that Automatic refills is an option, but the way software is designed, I do not think it is called automatic refill. You have to manually pull report of what was filled in last month and go through it and refill again. 2. EDI set up for ordering medication is horrible. Instead of leaving the order in wholesaler's cart, primeRx system will submit it, so if there are any errors, like quantity or alternate NDC's you will not be able to catch. 3. Their delivery module can and will charge the patients twice for same Rx when it is on charge account. I almost lost facility contract due to this inaccurate billing. 4.Upper management is THE WORST. ALL THEY ARE CONCERNED ABOUT IS TO GET CONTRACT SIGNED, AFTER THAT YOU ARE ON YOUR OWN. 5.Support technicians can barely speak english and most of the times clue less. Reason for choosing PrimeRx A friend recommended and \[SENSITIVE CONTENT HIDDEN\] from prime Rx gave incorrect information about software and its options. Review Source aS ashraf S. pharmacist Pharmaceuticals Used the software for: 2+ years ### "the system is good and easy to use" May 15, 2018 5.0 Pros it is easy to use and very friendly and easy to learn, very easy to enter information and do the billing and check the prescription Cons the system is slow sometimes and some other times it freeze, it can also be better if it can show the shap of the tablets or the capsule which help more being more accurate Review Source Response from Micro Merchant Systems May 21, 2018 Dear PrimeRx User, Thank you for giving us a 5 star Rating. However we want to make sure that we evaluate your current hardware and Network to see if there is anything that we can do to help you address the freezing issue that you have pointed out. PrimeRx is a true Windows System, and does rely on the hardware and network that it is installed upon. It maybe possible that we may need to simply upgrade your memory or PC to address this issue. Once we do an evaluation and change some local infrastructure, I am sure, that the freezing issue will be addressed. We appreciate your support and strive for 100% satisfaction from our clients. Thank you, Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.