# Page 3 | PrimeRx Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is PrimeRx the right Pharmacy solution for you? Explore 102 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/106399/PrimeRx/reviews --- PrimeRx 4 (102) [View alternatives](https://www.capterra.com/p/106399/PrimeRx/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 3 - Reviews of PrimeRx ## Showing most helpful reviews Showing 51-75 of 102 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MB Mina B. Pharmacist Pharmaceuticals Used the software for: 1-2 years ### "Great overall " October 3, 2024 4.0 It’s pretty well. I dealt with other apps before but that’s the best Pros Smooth and nice to deal with. Best app there Cons Sometimes its slow and doesn’t respond very well Review Source Response from Micro Merchant Systems October 4, 2024 Mina, Thank you for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you find our app smooth and enjoyable to use. It's great to know you consider it the best among others you've tried. We also appreciate your feedback regarding the app's performance. We're actively working on optimizing speed and responsiveness, and your insights will help us prioritize improvements. If you have any further suggestions or if there's anything else we can do to enhance your experience, please feel free to reach out. We're here to help! Michele Daniels Marketing and Communications Manager mK mike K. pharmacy owner Pharmaceuticals Used the software for: 6-12 months ### "pharmacy owner" October 8, 2024 5.0 Pros Easy to use, good customer service, audit friendly Cons filing prescription feature, can not auto submit when Rx are due to prevent other pharmacies from billing for the same prescription Review Source Response from Micro Merchant Systems October 15, 2024 Thank you for your feedback! We’re happy to hear that you find PrimeRx easy to use, with good customer service and audit-friendly features. We understand your concern regarding the filing prescription feature and the need for an auto-submit option to prevent other pharmacies from billing for the same prescription. Your suggestion is valuable, and we've shared it with our development team for consideration in future updates. If you have any further questions or need assistance, feel free to reach out to us at support@primerx.io. We’re here to help! Thank you for choosing PrimeRx! SP Suman P. PHARMACIST Pharmaceuticals Used the software for: 1-2 years ### "BEST IN RX SOFTWARE" October 11, 2024 4.0 BEST IN THE PHARMAY SOFTWARE WORLD, IN MY OPINION Pros BEST CUSTOMER SERVICE AND EASY TO USE PLATFORM Cons I COULD NOT THINK OF ANY. OTHER THAN THE COST Review Source Response from Micro Merchant Systems October 22, 2024 Hi Suman, Thank you so much for your amazing review! We’re thrilled to hear that you consider us the best in Rx software and that you find our platform easy to use. Our team takes great pride in providing exceptional customer service, and it’s wonderful to know that it has made a positive impact on your experience. We appreciate your feedback regarding cost, and we’re always looking for ways to provide value to our customers. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to support you at support@primerx.io! EP Eric P. manager, PIC Pharmaceuticals Used the software for: 1-2 years ### "PrimeRx review" October 11, 2024 3.0 PrimeRx is an easy-to-use system that has nice utility. However customer service was not prompt and attentive to our needs. Also proactive communications to our pharmacy regarding pmp updates and guidance pertaining to new versions were lacking Pros this system is user friendly in maneuvering through and good for retail and mail order pharmacy clients Cons customer service is poor- not getting back to the proper person and extension during specified hours in office; closing out tickets without actually fully resolving the problem or concern at hand Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) utility and features for mail order pharmacy Review Source DP Dipak P. PIC Pharmaceuticals Used the software for: 1-2 years ### "Pharmacist " October 11, 2024 1.0 Pros Nothing. Not a flawless system. Too many screens Cons Help desk. Not fully trained help desk. Alternatives considered [PioneerRx](https://www.capterra.com/p/106400/PioneerRX/) Reason for choosing PrimeRx Price only.. Review Source PO Priscilla O. owner Pharmaceuticals Used the software for: 1-2 years ### "primerx consideration" December 16, 2024 4.0 Impressive especially with the new merger with Pioneer Pros Wide range of selection, lot of meds available Cons Brand medications are the or higher price Review Source Response from Micro Merchant Systems June 3, 2025 Dear Priscilla, Thank you for your feedback on PrimeRx. We're thrilled you appreciate our wide medication selection and recognize the benefits. We understand your concerns about brand medication pricing. PrimeRx MARKET offers real-time price comparisons from over 40 suppliers, helping you find the best deals. Please use this link to find out about discounted purchasing> https://www.primerx.io/market/ RS Rizwan S. Pharmacist Retail Used the software for: 2+ years ### "PrimeRX 30+ years " June 21, 2024 4.0 It’s been great so far. I am really looking forward to primerx going web based instead of software base. I’ve worked in medical clinics and MDLand EMR for example so webs based. It’s so much more smoother and doesn’t crash . You don’t have to worry about back up and slow and glitchy performance Pros It’s easy to use . I’ve used best rx but I like the simplicity of primeRX Cons It crashes often. The customer support is inconsistent. Some tech support are knowledgeable others are not. I had to make a list of the best tech support representatives Review Source Response from Micro Merchant Systems June 27, 2024 Thank you for your detailed review and for being a loyal PrimeRx user for over 30 years! We’re thrilled to hear that you find our software easy to use and appreciate its simplicity compared to other options. We apologize for the occasional crashes and the inconsistency in customer support you’ve experienced. Your feedback is invaluable, and we are committed to improving our system stability and training our support team to ensure consistent, high-quality service. Thank you once again for your feedback and for sticking with us. We look forward to continuing to serve you and providing a seamless experience with our upcoming web-based solution. May I have your pharmacy's name and NABP#, I will have a customer service rep contact you. pP pranavkumar P. pharmacy tech Pharmaceuticals Used the software for: 1-2 years ### "pharmacy tech" July 3, 2024 5.0 best software i can use easy to learn great teamwork Pros great software THAT YOU CAN USE VERY EASILY Cons sometimes get slow but you can get backup easy Review Source Response from Micro Merchant Systems August 3, 2024 Hi Pranavkumar, Thank you for taking the time to review our software! We're thrilled to hear that you find it easy to use and learn, and that it promotes great teamwork. We appreciate your feedback on the performance issues you've encountered. Our team is continually working on optimizing the software to ensure smooth and efficient operation. Rest assured, we're dedicated to providing a reliable and effective solution, and the easy backup option is there to ensure your data is always safe. Thanks again for your support and insights! AL Atara L. pharmacist in charge Pharmaceuticals Used the software for: 2+ years ### "Westgate Pharmacy" June 21, 2024 4.0 Pros We enjoy the ease of use. It allows us to have a good workflow in a retail setting. Cons The clinical drug database needs to be reassessed. Sometimes the drug interactions give completely inaccurate information. Also, many times Prime Rx links medications incorrectly ex. it does not associate a generic to other equivalent generics Also, sometimes the customer service representatives have trouble understanding what issue we are facing, Review Source Response from Micro Merchant Systems June 27, 2024 Thank you for sharing your review of PrimeRx! We're delighted to hear that you enjoy the ease of use and that it supports a good workflow in your retail setting. We apologize for the issues you've experienced with the clinical drug database and customer service. Your feedback regarding inaccurate drug interactions and the incorrect linking of generics is crucial, and we are committed to reassessing and improving these features. Additionally, we will work on enhancing our customer service team's ability to understand and address your concerns more effectively. Your insights help us make PrimeRx better, and we truly appreciate your continued support and understanding rT rick T. pharmacist Health, Wellness and Fitness Used the software for: 2+ years ### "Supervising pharmacist " December 24, 2025 5.0 Customer service and tech support are excellent with micro merchant. Our system downtime is minimal considering we have to run all our computers and software quite a long time on a daily basis. Pros User friendly software and good tech support. All updates are being done remotely. They also send out details about your update via email and you can easily learn about those updates once you login. Cons Some glitches after updates and system will crash multiple times during the day. Prices on extra services can be expensive like Rx scanning and signature capture on delivery Review Source Response from Micro Merchant Systems January 6, 2026 Thank you, Rick, for your feedback and for being a PrimeRx customer for over two years. We’re glad our platform and support team continue to support your daily operations, and we appreciate your transparency around updates and add-on services. Your input helps us strengthen stability, value, and the experience we deliver to independent pharmacies. -The PrimeRx Team sP shreena P. TECHNICIAN Pharmaceuticals Used the software for: 2+ years ### "Updated primerx " June 23, 2024 5.0 Easy to learn new stuff updated version it better than before Pros Easy going it’s really useful and easy to use software Cons Nothing really I like everything about primerx Review Source Response from Micro Merchant Systems July 1, 2024 Thank you for sharing your positive experience with PrimeRx! Pros: We're delighted to hear that you find PrimeRx useful and easy to use. Making our software intuitive and user-friendly is a key focus for us, so your feedback is greatly appreciated. Cons: It's wonderful to know that you haven't encountered any issues and that you're enjoying everything about PrimeRx. Your satisfaction is our top priority. Comments (Benefits): We're pleased that you find learning new features easy and that you appreciate the improvements in our updated version. We continuously strive to enhance our software based on user feedback. Thank you once again for your kind words. If you ever have any suggestions or need assistance, please don't hesitate to reach out. KK Kyryl K. Manager Hospital & Health Care Used the software for: 2+ years ### "PrimeRx Review " June 24, 2024 5.0 Pros Great straightforward program with many customizable features to meet any user's approach. I prefer this program ahead of any other as it continues to innovate and expand their product service line. Cons There are no cons to the system, but mainly minor feature requested that have been submitted to be implemented at a later date. Review Source Response from Micro Merchant Systems July 1, 2024 Thank you for taking the time to leave such a thoughtful review of PrimeRx! Pros: We’re thrilled to hear that you find our program straightforward and appreciate the customizable features we offer. Your preference for PrimeRx and recognition of our ongoing innovation and expansion efforts truly motivate us to keep improving. Cons: We're glad to know that you haven't encountered any major issues with the system. We value your feedback on minor feature requests and are committed to continuously enhancing our product. Rest assured, we are working on implementing those features in future updates. Thank you once again for your kind words and valuable input. If you have any more suggestions or need assistance, please don't hesitate to reach out. SC Shan C. Pharmacist Health, Wellness and Fitness Used the software for: 2+ years ### "Pharmacist" June 22, 2024 5.0 Pros I think PrimeRx because it is very easy to use. Everyone can pick up very fast. Cons I don't like PrimeRx because it doesnt allow me to send email to prescriber directly. Review Source Response from Micro Merchant Systems July 1, 2024 We’re thrilled to hear that you find PrimeRx easy to use and that it’s quick for everyone to pick up. Ease of use is one of our top priorities, and we’re glad it’s positively impacting your experience. Kindly note that you can email the prescriber if you go to the patient history, refill request section, and look for the email checkbox. Make sure it is on. If you need help finding the button, kindly contact us at support@primerx.io. JL Jenny L. Multiple Pharmacy Owner Pharmaceuticals Used the software for: 2+ years ### "PrimeRX Review " October 13, 2020 5.0 We had been using PrimeRX for 10+ years with multiple pharmacies. PrimeRx provided top-notched and exceptional services to independent pharmacy owners. Pros The system is very simple and has an user friendly interface. Training new staff to use the software is a breeze. They also have a lot of training videos online, and they offer training classes as well. Their customer support is great and have been able to resolve my issues quickly. Their support team and developers continue to be innovative in adding new features as well as adding functionality when requested. They respond promptly and problems are resolved very quickly. Their support team enjoys working with customers to fully understand the problems to produce the proper solutions. The software is built specifically for the independent pharmacy owner. They are definitely the market leaders in the independent pharmacy management solution space. Cons There's nothing I don't like about this software Alternatives considered [Datascan Pharmacy Software](https://www.capterra.com/p/120411/Datascan-Pharmacy-Software/)[Opus](https://www.capterra.com/p/188181/Opus-Behavioral-Health/)[Pharmacy Management Systems](https://www.capterra.com/p/100048/Pharmacy-Management-Systems/) Switched from [BestRx](https://www.capterra.com/p/106390/BestRxWin/) More User friendly and more efficient Review Source Response from Micro Merchant Systems October 19, 2020 Dear Jenny, Thank you for the 5-star review. I will make sure to pass on the review to all departments. I am sure everyone will appreciate your kinds words. If there is anything else you need from us, please don't hesitate to reach out to us! Ernie N. President Used the software for: 2+ years ### "easy to use and teach- very happy with the product" May 10, 2018 5.0 Pros support is easy- great product, lots of updates to stay current. i personally met and deal with some of the senior staff and owner. Cons hardware issues is a pain- possible field agent to come set up? i understand that hardware is not your field of expertise, but your prices are high but i understand why. this can get outdated with software version. Review Source Response from Micro Merchant Systems May 15, 2018 Dear PrimeRx User, Firstly, we do appreciate the fact that you took out the time to provide a testimonial. We also strive to exceed our customers expectations. We do provide Hardware maintenance at a very competitive price. We are a TRUE WINDOWS based system - this allows our users, to simply shop for a PC with a price that they are comfortable with, and we will work with you to install our products and services on that PC. For this sole reason alone, most pharmacies find it cost-effective to not pay anything extra for the maintenance, and simply upgrade their hardware as and when required. This gives you the choice along with the savings. We value your feedback and will come back to you with a possible solution that may work for your benefit. Thank you for always supporting us Vasant M. CEO and Chief Pharmacist Used the software for: 1-2 years ### "It took me only a couple of weeks to learn the essentials!" May 17, 2018 5.0 Stress free billing. Most important Pros Everything is on one page and there's no need to go thru several steps to process claims. I like how the claim status and billing info is displayed with all the information of the claim amount. Cons Boxed error messages that come up sometimes which show flaws in programming Dual billing insurances are a two step process. You can't bill two insurances together. I would love to see Will call items in blue, as the current way that color is only for filed prescriptions. Review Source Response from Micro Merchant Systems May 21, 2018 Dear PrimeRx User, Thank you for your comments - we do appreciate the 5 star ratings and your continuous support. Dual Insurance is a one step process. IF the Billing sequence is defined, then the system bills to Primary, and upon Copay sends the claim to the secondary for copay collection - automatically. Allow us to have a trainer reach out to you. We will take you through a one-on-one session and explain this simple process. At that time, our trainer will also discuss the option for Will Call in a different color and get more input from you on that - we are always taking suggestions for customization - hence this should be addressed as well. Thank you, DW Dawn W. Account Executive Pharmaceuticals Used the software for: 2+ years ### "Its ok" May 14, 2018 3.0 It is easy to look things up in different ways Pros I like that the software has different ways you can look up information based on what kind of information you are looking for. The thing I use the most is the processing of the 835 files. Its fast and easy. I also post payments in the claims processing tab. Its nice to have different ways you can pull the information and make the prescription as paid. Cons I don't like the inventory tab function. There is way too many issues with trying to form a report that is specified to what you are looking for. I believe that it is not pulling the information fully and I hope someone fixes it. I really wanted to just pull a report on our current inventory and there is way too many issues with how the system counts. Especially when the order is filed or unbilled. The way the inventory is counted leaves the inventory reports off. Review Source Response from Micro Merchant Systems May 21, 2018 Thank so much for the review. We value your 5-Star review that PrimeRx is an easy-to-use pharmacy management system. To learn more about features and functionally kindly take advantage of the PrimePORTAL - the online learning tool. This portal will give you access to videos, that will keep you updated with the latest software features and functionalities. Please feel free to reach out to our customer support team 24/7 if you have any inventory questions and to discuss how to solve your inventory reports. Inventory pulls all the information once the Rx is Billed. AR APARNA R. Pharmacist Health, Wellness and Fitness Used the software for: 2+ years ### "Highs and lows" August 12, 2019 4.0 Pros Very user-friendly easy to use. Can train someone to use the software in matter or hours. Cons Good luck to tech support trying to rectify an issue. takes a few weeks at times, sometimes by fixing the issue, they create a new one. Not all customer support know what they are doing. Review Source Response from Micro Merchant Systems August 14, 2019 Dear Aparna, Thank you for the 4-star review and your kind words about PrimeRx. I apologize for your frustration. Please remember MMS support will do their utmost help resolve any issues you might have. Kindly call or email any tech issues, we will do our best to solve for you. Also please use our support resources by sending your queries to support@micromerchantsystems.com. For most cases when you need support to solve immediate issues, the support is right there, we looked at your call logs and see that for most cases where the pharmacy has called, (like label adjustments, assistance with a report etc.) you may not need immediate attention, By emailing the Support distribution list, instead of you finding the right department, the appropriate analyst will reach out to you. For immediate issues you can always rely on our 7 day support team. More than 95% of your current tickets have been handled by them in that manner. Sincerely yours, Marketing Manager AE Azzam E. President Retail Used the software for: 2+ years ### "Bad customer service" June 30, 2022 3.0 I contacted \[SENSITIVE CONTENT\]so many Times and he never calls or at least acknowledge my emails. Very careless.. I was going to switch to another software, he started to call me to convince me to stay, now again I'm having issues getting my problems taking care off.. Pros communication module, prime pay, online payment requests a signature request Cons i dont like when all the great features stop working and customer service is not there when its needed Reason for choosing PrimeRx I choose prime RX because it was the only system i had experience with Review Source Response from Micro Merchant Systems March 6, 2023 Hi Azzam, I am sorry you are going through issues with MMS. I have read your comments. How can I help? sL sidney L. supervising pharmacist Pharmaceuticals Used the software for: 2+ years ### "i have been using this software for over 25 years and have had no issues with it." May 15, 2018 5.0 A very simple way to run a pharmacy software that is easy to teach other pharmacist how to use it. Pros The software is every easy to use and easy to teach other employees how to use it. The software is very straight foward and you do not have to know much about computer to work the software.You the option of using just the key board or use in combination with a mouse to work the software.There is no need to learn different shortcuts or symbols to use the software. Cons the only problem i have is with the up dates to the software. a lot of times i have to call to find out if there is any update to software Review Source Response from Micro Merchant Systems May 21, 2018 Thank so much for the 5-star review and value your time taking time to validate your PrimeRx experience. We are thrilled to hear such good feedback, and that our pharmacy management system helps with your pharmacy workflow. For software updates: When launching PrimeRx, check the bottom right corner - there will be a pop-up message or go to Tools>Manage Message. Click on New Version - PrimeRx with the version number. A message detail will pop up with instructions. Call us if you need anything, our customer support is available 24/7. Quality service is our top priority. To answer your question about new version available. NW Nicole W. Pharmacy Manager Hospital & Health Care Used the software for: 1-2 years ### "Softwar is improving" February 13, 2020 4.0 Lots of bumps in the road. And a big learning curve. This last update has improved many things that were safety and quality concerns. Software is improving with time. Pros Pharmacist Verification of prescriptions. Ability to order from 2 wholesale companies within the software. Be able to search by drug name within patient profile. Cons Inability to search by Rx number. Inability to put a hard expiration stop date on insurances. Customer service isn't always helpful and usually short or snooty with me when I call in. Reason for choosing PrimeRx cost Switched from [SystemOne](https://www.capterra.com/p/129105/SystemOne/) Opening additional pharmacy - cost Review Source Response from Micro Merchant Systems February 27, 2020 Thank you for the 4 star review! Micro Merchant Systems provides LIVE Support 7 Days of the Week through Phone, Email, or Chat. Chat: www.micromerchantsystems.com Kindly call 516-408-3999 Email: Support@micromerchantsystems.com If you need one-on-one training email us at Support@micromerchantsystems.com DR Dmitry R. Pharmacist Hospital & Health Care Used the software for: 2+ years ### "Primerx Review" August 31, 2018 4.0 Pros Hot keys, a lot of information at your fingertips. Cons Many glitches/bugs. Programmers add on new features without addressing current bugs. Some features only create headaches without the added value. Review Source Response from Micro Merchant Systems September 4, 2018 Sir, We will have an analyst reach out to you asap to understand the glitches that you are referring to. With every release we do provide a comprehensive list of updates and changes in our release notes. It could be possible that a function that was working one way, was changed intentionally at the suggestion of pharmacies - and maybe that could be something that was being referred to. In any case, we will definitely reach out to see which issues you are referring to, and will also attempt to change your experience with PrimeRx. Our goal is to exceed your expectations. In the meantime, please do reach out to support@micromerchantsystems.com if you need us for any reason whatsoever. If you can kindly respond to my email personally with the name of your pharmacy or your contact info, that would be appreciated. It will help us reach out to you and get those issues addressed efficiently and to your satisfaction Thank you Team MMS Jamie S. Pharmacy Pharmaceuticals Used the software for: 2+ years ### "slow update" September 17, 2020 4.0 Good Pros I like the fact I can work on 2 patients the same time Cons when we id a problem ... it takes months to fix it Review Source Response from Micro Merchant Systems October 6, 2020 Dear Sir, Thank you for the 4 star review. PrimeRx is constantly updating new features and functions. Now we are offer Real-Time Prescription Benefit by Surescripts. If you ever have a problem with long delays in fixing your issue - please feel free to contact me at mdaniels@micromerchantsystems.com JK James K. Owner Pharmaceuticals Used the software for: 2+ years ### "ton of bells and whistles, but they don't ring or whistle" August 30, 2018 1.0 terrible, have an issue from 6 month ago. ePrescriptions get assigned top wrong patients and medications. they know they have a problem, but cant fix it. POS super slow with CC processing. Pros a lot of temp pharmacist know how to use it Cons terrible customer service. every update the is an issues. After an update, they don't install every option you have, the only way to know when you run in to problems. No written procedures for their won techs. Review Source Response from Micro Merchant Systems September 4, 2018 Sir, Please allow us to reach out to you tomorrow and see what is it that we can do to change your views and experience about PrimeRx We take the comments from our customers, whether positive or negative - to heart. We will strive to get through your list of issues to see if we can arrange for more training sessions and for an analyst to go through your system with your staff and resolve all the issues. In the meantime, please feel free to reach out to support@micromerchantsystems.com to escalate or list out any issues. You will receive a call from our agents first thing in the morning. Thank you, Team MMS MD Meyer D. CEO Pharmaceuticals Used the software for: 6-12 months ### "Skrillex-Promises" July 10, 2020 3.0 False promises, ended up transferring and now regretting. Theses guys don’t know Pharmacy and independent pharmacy ownership. They just know $$$$$ Pros Lots of options and capabilities. However... Cons Capabilities does not mean it’s actually implemented and practiced. Promises from uppper management to tweak and improve certain functions but empty promises Switched from [Datascan Pharmacy Software](https://www.capterra.com/p/120411/Datascan-Pharmacy-Software/) Promise of services which data scan lacked Review Source Response from Micro Merchant Systems July 20, 2020 Sir, Your review is duly noted. We make all our efforts to service our clients with the best of products and services. Yes, PrimeRx has a lot of features, and although we am not sure which specific feature is not implemented that is being referred, it is apparent that you as a client are not satisfied - and that is something that we don't take lightly. We will reach out you and make sure that we get a list of your concerns and address all of them in a timely manner. Hopefully after which you will change your opinion about our products and service. Similar Products Featured