# Page 2 | PioneerRx Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is PioneerRx the right Pharmacy solution for you? Explore 92 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/106400/PioneerRX/reviews --- PioneerRx 4.8 (92) [View alternatives](https://www.capterra.com/p/106400/PioneerRX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of PioneerRx ## Showing most helpful reviews Showing 26-50 of 92 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Jae M. Pharmacy Technician Hospital & Health Care Used the software for: 6-12 months ### "Pharmacy Technician " December 16, 2025 5.0 Pros I like that claim insurance billing is fast. Sometimes it saves info from old prescriptions, so I don’t have to type it again. Cons I like everything about PioneerRX, I was able to help my customers get their prescription done in less than 10 mins! Review Source BP Ben P. Pharmacy Technician Hospital & Health Care Used the software for: 2+ years ### "PioneerRx Review" March 26, 2024 5.0 PioneerRx is great. Their customer service techs are able fix most issues in minutes and are easy to work with. Pros PioneerRx has great reports that can be customized to whatever we are needing. This really helps us find pretty much anything that we need. Cons We attempted to do a virtual inventory with PioneerRx and it did not work out very well. We had to go back to having a physical inventory. Review Source Rowena D. Certified Pharmacy Technician Used the software for: 2+ years ### "I am very impressed with PioneerRX's functionality and versatility." March 16, 2018 5.0 The ability to customize the software to maximize our workflow is great. We also love the ability to glean data from PioneerRX to analyze our business. Pros The best aspect of PioneerRx by far is their customer service (Erica, in particular is great). They are very responsive to help requests, often calling back within minutes of a request. They are willing to spend as much time as needed with you until you are satisfied the issue has been resolved. In the rare instance they are unable to answer your question right away, they will forward the issue to someone who can answer the question and most importantly, they follow through with you. The PioneerRx software itself is amazing. The software can be customized to fit your workflow. There is a wealth of information waiting to be explored within PioneerRX. There are many ways to leverage PioneerRX to maximize workflow and profitability. Another positive aspect of PioneerRx is the online community of current users. There are forums for anyone who has questions about how certain aspects of PioneerRX work in a practical setting. There is also a way to upvote requests from users, so that you have some input in how PioneerRX is developed in the future. Being so open to feedback is just another great aspect of their customer service. Overall it is the best pharmacy software I have used, to date. Cons There is nothing in particular that I do not like about PioneerRX. I would like the developers of PioneerRx to continue to listen to the community regarding changes they wish to see in Pioneer. Review Source amar P. Managing Partner Pharmaceuticals Used the software for: 2+ years ### "Best balance of ease of use and security features" December 5, 2019 5.0 Pros \- Highly customizable workflow - granular admin, pharmacist and tech access controls - Custom Rx Audit report make life easy for desk audits - DIR estimator - Profit report can be generated factoring in estimated DIR or GER fees - Cash pricing estimator based on chain competitors near you - POS and sale data can be accessed from any workstation & POS integrated within Rx module - Control medication Perpetual Inventory can be maintained within the software ❤ - Training portal gives admin, a clear view of progress in training for each staff member - Customer ID info is available at the POS window as well as Pharmacist verification screen - Create patient profile by simply scanning Drivers License - PMP data submitted automatically - More secure since program can run without needing windows admin privileges ( helps prevents unauthorized software program installs ) Cons \- Onboarding & maintenance cost is high compared others in the market. ( worth the cost though ) - Patient profile history could use a search feature instead of filtering - Review Source VR Verified Reviewer Pharmacy Intern Hospital & Health Care Used the software for: 2+ years ### "One of the best software I've used so far" January 5, 2019 5.0 With how easy the program is to use it makes training very simple. All the buttons are shown and it's easy to navigate throughout the different tabs. You're able to also put in a request for one of the PioneerRx techs to call you so that you don't have to get tied up with trying to call them. When you put in the request you're able to provide information on the issue and most times they're calling back to let you know that they solved the issue you were having. Pros I like how easy this software is to learn and use. The ability to have a PioneerRx member contact you in case of any software issues is also very handy especially during rush hour in the pharmacy. Cons Some recent issues we've had in the past few months is that the program will freeze up. We tried to merge several stores onto one server and it caused issues throughout the stores. The main issue was the lag time and that it would freeze out all the computers within the pharmacy. We recently switched over to another software due to the lagging we had experienced. Review Source CC Cortney C. Pharmacy Technician Health, Wellness and Fitness Used the software for: 6-12 months ### "A whole new world " May 3, 2024 5.0 Pros I started using Pioneer at my new job, and came from using enterprise. Two completely different layouts and it was tough for a couple months to get used to the ease of Pioneer. It was overwhelming at first with all the different screens it can open, but I love that it is not an outdated system. Cons A con I have with pioneer is that I have to manually add a lot of the medications sometimes when I am looking for a med to fill. Switched from [Enterprise Suite](https://www.capterra.com/p/207188/Upwork/) In December of 2024 I got a new job and they were using Pioneer vs enterprise. Review Source Terry M. Pharmacist Used the software for: 2+ years ### "No perfect softward package but this is as close as I have used. Came to DDM because of Pioneer." April 11, 2018 5.0 Pros Interface and forthought. For the most part everything is intuitive. Operation is practically flawless which is amazing on a Windows platform-very stable. Even though we primarily use in house support, Pioneer is very responsive when called upon. Higher resolution pill thumbnails are much needed-contrast is poor and makes it difficult to read imprinting Cons Higher resolution pill thumbnails are much needed-contrast is poor in some cases and makes it difficult to read imprinting. Review Source Kara B. Pharmacist Used the software for: 1-2 years ### "PioneerRx gives our pharmacists the tools necessary to provide the highest level care!" February 1, 2018 5.0 Central management of numerous stores and higher level of pharmaceutical care due to user friendly data and customizable workflow. Pros The numerous workflow options allow you to customize the workflow to meet your store's unique needs and the customer service supports you every step of the way! Cons Conversion from RX30 to PioneerRx was difficult. I do not believe we could have planned any better and still there were problems. After 11 months on PioneerRx we still have to have RX30 access for audit purposes because escripts did not transfer in a usable format. Review Source JJ Jason J. Pharmacist Pharmaceuticals Used the software for: Less than 6 months ### "Pathetic customer service " September 8, 2023 1.0 Couldn’t get rep to email back in a timely manner and doesn’t have time to ensure customer has basic understanding of system before purchasing Pros Not sure Sales staff loves to talk on their time which is usually bugging you during your busiest timeBut will not work with you on your time table Cons Customer service s extremely poorDoesn’t email back Will not work with customer to explain system before purchasing Review Source Brittany J. Certified Pharmacy Technician Pharmaceuticals Used the software for: 1-2 years ### "I've been impressed with Pioneer since day one. Our old computer software was a nightmare." March 7, 2018 4.0 User Friendly and increase in Customer Care Pros I love that its user friendly. You can easily train a new employee on the software. It really opens a lot of doors for better customer care. Also, the Software is constantly improving with updates and new features that really keep you up to date and your pharmacy moving forward. Review Source NO Nicole O. Pharmacy Tech Used the software for: 2+ years ### "Very easy to use! " March 5, 2018 5.0 Pros I like the convenience of this program. But I don't really have anything to compare it to. I used RX30 during an internship and it's much easier than that! Thank you for all the hard work you do! Cons I think that it would be nice to ask "are you sure you want to import this person" before it actually imports them. I find myself doing that a lot. Also, I think that it would be convenient to have a messaging system so that i can tell other terminal operators and pharmacist things without actually going to them in person. If I could just send them a message to tell them something it would just pop up on the bottom right of the screen that would be very convenient. Thank You! Review Source RH Raaed H. pharmacist Health, Wellness and Fitness Used the software for: 2+ years ### "If you have a pharmacy, get PioneerRX" September 5, 2019 5.0 Pioneer Rx helps me take care of my patients the best way possible and in a timely manner Pros Pioneer offers a ton of features from a simple pharmacy that does simple rx filling to pharmacies that immunize, deliver, MTM and more... Ease of use and speed is great! Cons Not much really. Overall a great program. It covers all my needs. I only wish we could personalize a few features a little more Review Source TS Tyler S. PIC Pharmaceuticals Used the software for: 2+ years ### "Absolutely LOVE this software and the people at Pioneer Rx." March 13, 2018 5.0 An advantage over anybody that is not using Pioneer Rx software. Pros The features, ease of use, and mostly the customer service. I feel that I have the best software available at an affordable price to put my pharmacy in a position to succeed. Also the commitment to keep up with the ever-changing field of pharmacy. The people that I've worked with over the past few year have always amazed me with the knowledge, speed, and kindness they bring everyday. Cons Wholesale integration is good but could be GREAT if they could bring in a more robust and accurate rebate model to ensure we are getting the best price every time. Review Source BC Bill C. President Used the software for: 2+ years ### "It is great having a system that is superior to previous systems, particularly the Customer Service." June 29, 2018 5.0 Pros Having the reasons to want to pick five stars in each category. It is refreshing to deal with a company that has a great product, terrific Customer Service that you hear from in a matter of minutes, not hours or days. Specialists that are familiar with the answers, and the correct one either responds to you or is gotten on the call. The weekly upgrades are a real benefit as well. Cons If PioneerRx could figure out how to stop DIR fees, that would be the ultimate. Since that is probably not going to happen, we will continue to enjoy the best choice we made in recent times by switching to PioneerRx. Review Source CS Chelsea S. Pharmacy Tech Retail Used the software for: 2+ years ### "Wonderful customer service and support team. Easy to navigate and train other staff on." May 4, 2018 5.0 It offers a ton of tips to help the pharmacy run and is very easy to train new staff on so everyone is on the same page! Pros I love how easy this system is to use. Some pharmacy software in the past was hard to follow and you had to spend time searching for different functions. This system is very easy to use and if we have issues the support team is amazing and always right at our service. Cons I do not have any complaints. I do not like how many up dates this system has but each week I read the update descriptions and I am good to go. The direction and layout of this software is amazing and is my top choice for any pharmacy! Review Source CH Chad H. Pharmacist in charge Used the software for: 2+ years ### "Pioneer is the best operating system I have ever used. " June 1, 2018 5.0 too many to list! Pros I love the ease of use, the customer service is second to none. The response times for the support reps is exceptionally quick. Support always makes it their priority to help you resolve any and all issues. I like the fact that they ask for our feedback to help improve the operating system. Having worked for a few chains and using their systems they are are really missing out. Cons I really can think of nothing that could make the operating system better. Continuing to listen to the users and making minor adjustments will add to the already exceptional operating system. Review Source LE LAURA E. CPHT Hospital & Health Care Used the software for: 2+ years ### "I HAVE HAD A GREAT EXPERIENCE" April 10, 2018 5.0 Pros LOVE THE FEATURES, ELIGIBILIY CHECK, EASE OF INSURANCE RECONCILIATION, POS FEATURES A OUTSTANDING (LOVE THAT IT TELL YOU IF A PATIENT HAS ANOTHER RX WAITING TO BE PICKED UP WHEN YOU RING THEM OUT, EASE OF ITEM CHANGES LIKE ADDING ONE CHANGING ONE , SEARCHING FOR DOCTORS TO ADD TO SYSTEM AND PHARMACIES IS SO EASY, EASE OF TRANSFERING A RX WITH FAXING OPTIONS, HELP DESK IS FAST AND SUPER HELPFUL Cons SOMETIMES WHOLESALER PRICE UPDATES DO NOT APPLY QUICKLY OR ACCURATELY. SOME RX REJECTS ARE HARD TO FIX BY HAVING TO GO TO SEVERAL DIFFERENT PLACES TO ADD OR TAKE OUT INFO Review Source AR Andrew R. Staff Pharmacist Used the software for: 2+ years ### "I am very happy with the pioneer software for the most part. Seems to do what it's supposed to do." July 11, 2018 5.0 Pros There are lots of things to love about pioneer. One of my favorite features is the ability to generate and fax a prescription transfer so that I don't have to waste my time doing it over the phone. I also like how there is a central database of doctors so that i rarely have to manually enter MD info. The ability to look up insurance info is wonderful also. Many things to like about pioneer. Cons I would love it if the software could generate and place our McKesson order, but I think that it's partially the fault of our corporate policies as opposed to Pioneer. Review Source RB ROB B. OWNER Used the software for: 2+ years ### "Pioneer has streamlined our workflow. It makes perpetual inventory and ordering more efficient." June 22, 2018 5.0 Pros I love the support received. They are always willing to take the time to help and are quick to respond. Pioneer allowed us to streamline and grow our sync program to over 850 patients. Pioneer has allowed us to easily set up perpetual inventory for rx and retail items and order those items automatically instead of using manual processes. The reporting is great. You can really dial in to whatever metric you are looking for. Cons The clinical side of pioneer could be much less bulky and more user friendly. (CMRs, goal setting, CPESN, etc) Review Source EY Eddie Y. PIC/Manager Used the software for: Less than 6 months ### "Not pleased with the conversion process." June 20, 2017 4.0 Automation of tasks, knowing where a patient's prescription stands in the fill process, integrated POS, and more. Pros \- User interface is nice to look at - General support line has been prompt and helpful so far - Lots of features within the software - Almost everything within the software is automated, which saves time down the line - Lots of preparation beforehand to get you ready for conversion and software use Cons they actually did not make it a smooth transition when it came to the live date. For example, 1. Insurances didn't convert correctly, but they fixed it by next day 2. Not enough help on site on live week. Only 1 installer was provided and he was occupied with fixing the conversion issues, not much time was left for actual walk-throughs with my staff 3. Sample of our prescription label provided to them at least 2 weeks in advance, label presented on live day looked nothing like it, which was very disappointing 4. General lack of follow up and communication from Pioneer's help team regarding problems. I had to email and ask for a supervisor to get some kind of resolution to our problems. The feeling was like they did a system conversion and neglected the issues of the customer. Review Source kA khaled A. owner Used the software for: 2+ years ### "great, as promised, punctual, flexible. " January 24, 2018 5.0 Pros ease of use, flexibility, full view of the third party reimbursements. Cons can't open more than 1 script in windows at a time. i.e: If I am working on a script, and still haven't finished typing it, then a customer comes and asks for a refill, I can't leave the script that I'm working on as is. I have to "save it" to be able to get out of it. And I can't save it until at least the patient, doctor, drug, sig have been entered. Review Source TU Traci U. owner/pharmacist Used the software for: 2+ years ### "The Pioneer software has prevented errors, saved the pharmacy money and educated me on information. " June 27, 2018 5.0 Pros I love the many ways we can manipulate the data to fit our needs. I also am very happy with the service provided when calling for help. It is definitely a company with the small business owner in mind. The way the software keeps up with the Rx's-for example if a patient has more than one we get notified and keeps them together. also great for inventory which saves time. Cons I cannot think of anything! If I put down something- it would probably be only my ignorance about the system. haha WELL DONE Review Source CB Charli B. Pharmacy Technician Used the software for: 2+ years ### "Pioneer is so user friendly!" April 6, 2018 5.0 Nothing is coming to mind at the moment, but I know that Pioneer is always working to improve the sofeware. Keep up the great work! Pros The sofeware is very easy to use and can be picked up quickly even by someone that has never worked in a pharmacy setting before. Our pharmacy is always finding new ways to use the software to make our workflow more timely to give our customers a faster fills. The support team at Pioneer is always there when we have questions or concerns. They're super fast to respond to our calls and always friendly! Review Source SH Sara H. pharmacist Hospital & Health Care Used the software for: 2+ years ### "Pioneerrx" February 12, 2019 5.0 provides Accuracy, Dependable customer service, ease of use is much better than previous used software! Pros Customer Support. Screen shot problems and they call back immediately. By far best in business. Cons Difficulty of MAR and sigs. Once learning curve established it has gotten better. Review Source TO Tracy O. Pharmacist in Charge Used the software for: 2+ years ### "Started off rocky but I enjoy working on it now! I think it is a very good pharmacy system!" May 30, 2018 5.0 Pros Before pioneer, we never had point of sale. I love the interface between the two. It's nice you can track the workflow of rx pickups. I like the directory for doctor lookup and third parties. There is a "phone" icon button to submit any help questions....helpdesk if very quick to respond to help with rejects or just general questions. Cons My biggest issue is overrides. They are there but using them and picking the correct one I just can't get the hang of. It is getting better! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.