# Page 3 | PioneerRx Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is PioneerRx the right Pharmacy solution for you? Explore 92 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/106400/PioneerRX/reviews --- PioneerRx 4.8 (92) [View alternatives](https://www.capterra.com/p/106400/PioneerRX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of PioneerRx ## Showing most helpful reviews Showing 51-75 of 92 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LW Lisa W. PIC Pharmaceuticals Used the software for: 2+ years ### "positive" May 16, 2018 5.0 This software allows me to do my job with ease. Pros PioneerRx is easy to navigate and there is a high level of functionality for all of our pharmacy needs, from processing prescriptions to generating financial reports. It is also reassuring to know that the remote Support Team, as well as our local rep, are accessible and helpful in resolving most issues that arise in a timely manner. Cons On occasion, some of our preferred settings need to be reset after the weekly software update. Review Source JR Jeremy R. Owner Used the software for: ### "PioneerRX review for Rawls Pharmacy" December 15, 2012 5.0 Overall, it's great software. None of the cons are that major, nor would they prevent me from purchasing the program again. I highly recommend pioneerRX. Pros The program is very easy to learn. Has most of the features you want in modern pharmacy software. It is easy to see detailed third party claim info. Post edit prevents a lot of lost reimbursement due to errors (especially handy when other pharmacist fill in for you that aren't too familiar with pack sizes, etc). Highly customizable. Nearly every detail of labels and reports can be formatted for your specific needs. Has all the workflow features when you need them, can be turned off when you don't. Really too many features to name each one. As far as support, the phone at pioneerRX is always answered by a person. They are very helpful, plus they are always adding new features to the program making life easier. Cons The only feature I have seen in other current software that isn't featured in pioneer is the ability to capture the image of a prescribers signature and attach it to their profile for easy comparison durring verification checks. There is the occasional "lost" label that never prints, but I have had this issue with other programs as well. Sometimes it would be nice to be able to change a manual price directly, instead of having to enter a sub-screen. Review Source AB Abraham B. Owner/President Pharmaceuticals Used the software for: 2+ years ### "best pharmacy software!!" March 7, 2018 5.0 Pros One of the most user friendly pharmacy software on the market. Great interface, every task is easy to complete; From adding a patient, to submitting a prescription to running customized reports. Great capabilities with sync, patient reminders/outreach, integration with our wholesaler and inventory. Ease of accounting and pos intergration. When we need help, the expert pioneer staff always calls us back promptly (most of the time within a minute!!). Review Source EQ Elizabeth Q. Pharmacy Technician Used the software for: 2+ years ### "Software has been incredibly easy to use. " July 11, 2018 5.0 Pros I love the color coding for prescription statuses. The tabs are well-organized and generally help me find what I am looking for. I also like the ease of checking inventory in the system because it makes my job easier. The search bank for isurances is also top-notch. Cons None, At this time, I do not see any improvements I would consider sharing. I would like to make the font larger on the screen, but that is a function I think I can do. Review Source SS Sean S. Pharmacy Technician, CphT Pharmaceuticals Used the software for: 6-12 months ### "Very Helpful and Professional." March 22, 2018 5.0 The ability to customize recurrent sig codes and fill dates with day supplies and ndc listings make repetitive tasks simpler and reduces user error. Pros The ease of use and the consistency. The Ability to customize and change functions as needed to meet our needs and those of our patients. The ability to adress and issue with a live person a click away and by phone within seconds sometimes of submitting a ticket instead of the hours I spent waiting for a reply from HBS, It has been an excellent change of pace. Cons The only item i'd like to see change on a whim is the ability to show both NDC's On the label of a split billed item! Everything else has been excellent and with the range of customization offered by the help desk you simply cannot go wrong. Review Source BD Brent D. Pharmacist/Owner Used the software for: 2+ years ### "Intuitive, easy to use pharmacy software" July 10, 2018 5.0 Increased efficiency and profitability at the pharmacy Pros The software is very robust, yet everything is still easy to find making it a very intuitive system. New employees have picked it up after only a few days having worked different systems for years Cons Updates are almost too frequent. It is very hard to implement updates once you have become accustomed to processing or using the system a certain way. Review Source TD Travis D. Cpht Used the software for: 2+ years ### "Dealing with Pioneer is like taking a drive on Sunday with no vehicles on the road- Smooth sailing" June 1, 2018 5.0 Pros I simply Love the fact that the customer service is extremely helpful & patient. When I first started using this system I had to call a lot, but fortunately for me The support staff was Wise helped me with my fear of this software even thou we are somewhat enemies.... Go Vols!!! Cons Whenever I figure that out I'll definitely let you know , but you've seriously surpassed my expectations. Review Source KD Kayla D. Director of Pharmacy Used the software for: 1-2 years ### "PioneerRx is great to work with and has largely contributed to the success of our pharmacy. " May 16, 2018 5.0 Pros I work in a new organization that is continuously growing, adding new specialties, and offering new services. PioneerRx software and staff are innovative and flexible enough to facilitiate our dynamic business model. I am very thankful for the PioneerRx employees who have helped me succeed in using this software to its fullest. Cons I would like to see more compatibility with infusion pharmacy (my apologies if this is actually already an available feature, because I would not be surprised if it was and I just missed the memo). Review Source BT Brenda T. Senior Technician Used the software for: 2+ years ### "Great software! Account Manager is amazing! She always goes above and beyond for us!" February 9, 2018 5.0 Pros The ease and functionality of the software. The support we receive from our account manager. The updates, idea board....list is endless Cons You have to stay up on the reconciliation and call quite a bit to make sure they are getting all of your 835 files. That the POS only fully integrates with Heartland. Review Source JM John M. pharmacist/owner Used the software for: 1-2 years ### "Pioneer has far exceeded my expectations." April 5, 2018 5.0 Pros Pioneer is very easy to use and the ability to search for insurance information on a patient and to search for doctor information is invaluable. Those features save so much time which saves us money. I have worked on several other software systems and Pioneer is by far the best I have used. Cons Sometimes trouble shooting for a dual insurance bill can be difficult, but customer support always is available when I need it. Review Source MR Maria R. Lead Pharmacy Tech Used the software for: 1-2 years ### "Challenging at first, with use it became easy." January 26, 2018 4.0 Pros Everyday tasks like, digital persona makes it easy when changing users and logging in, color codes when looking in profiles easy to identify status of prescriptions. Cons Some features, for example on inventory, when generating order if you get out you loose any changes you did to order, have to start over. When generating order you don't know if item is in stock until you place order. Review Source jS john S. Operations Hospital & Health Care Used the software for: 2+ years ### "Great Software. Helps manage a lot of back end tasks while you can focus on your real task at hand. " March 1, 2018 5.0 Pros Can use Excel to import anything needed. Also, if you can use Microsoft Word you can pickup PioneerRx quick. Cons There are some weird restrictions in terms of actions and reports, but they do take suggestions for new features. Review Source FK Fawad K. Staff Pharmacist Pharmaceuticals Used the software for: 6-12 months ### "Much better compared to other pharmacy software programs. Highly recommended! " May 24, 2018 5.0 Pros PioneerRx pharmacy software is very user friendly. It has all the tools and functions any good pharmacy software should have. The staff is very professional and helpful. They resolve any issues you might have right away. Cons Even though it is one of the best pharmacy software what I personally feel is they should bring the cost a little down and make it more affordable. I know a lot of independent pharmacies which uses other programs just because PioneerRx is too expensive for them. Review Source JS Jim S. Pharmacist / Owner Used the software for: 2+ years ### "It has been great " April 10, 2018 5.0 Pros I love the great support I get . I love the fact that the program is updated at least weekly . I also love Orbit Review Source QP QUINEE P. Pharmacist in Charge/ Co-Owner Used the software for: 6-12 months ### "Wonderful experience. Calls in a timely manner. Very helpful..." March 19, 2018 5.0 There are so many thing implemented. Auto fills, text messages when meds are ready. Talking points with patients "Incomplete action", delivery system that scans, Drug interaction check, helps with pricing when ptn does not have insurance- we are able to compare with retail chain and our prices as well. I am exploring new things everyday. There are many features that can be displayed at your wanting Pros Always helps promptly. Very professional, and great attitude. Review Source sS suzanne S. pharmacy tech Pharmaceuticals Used the software for: 6-12 months ### "every time I call support I am helped immediately when tracie pundyke is in the office.!the best!!" January 24, 2018 5.0 ease of use Pros the software is easy to use, self explanatory, and once you learn the ins and outs it is helpful - especially with all the alerts and reminders and workflow aides Cons it is not good at warning you when someone else is entering an escript at the same time you are and some of the overrides are difficult but I only have to call tracie to help Review Source AG Amber G. Cpht Pharmaceuticals Used the software for: 2+ years ### "Transfers" August 11, 2019 5.0 Pros We received transfers from pharmacies with this software and its easy to navigate. Cons Not really anything I don't like about it Review Source vV vijay V. pharmacy manager Pharmaceuticals Used the software for: 6-12 months ### "Hard time getting hold of customer service,no after hours." August 14, 2017 5.0 we have few pros and lot of cons comapared to previous software... Pros editing on prescription and changing NDCs while reviewing...we could scan rx before we type prescription Cons customer service i will give negative rating....they take ages to solve problems...no after hours line.... Review Source TW Travis W. PIC Used the software for: ### "Travis' Opinion" December 21, 2012 4.0 I am very happy I switched to Pioneer Rx. My customers are safer. I am much more informed about the state of a prescription (both financially and where it is in processing). The majority of fill in pharmacists tell me they really enjoy this system and are trying to get their employers to switch as well. Pros Searching sales, IOU's, onhand/reordering, receipts is very easy. Has several options you can utilize or ignore with a checkbox depending on your store setup. Complete retrievability of who did what on prescriptions, drugs, sales, etc...due to fingerprint or PIN # requirement. Reconciliation very speedy. Pioneer continually updating their system with improvents. Cons Tab buttons while entering third party payments auto default and add extra steps. Total scripts for the day not displayed on main screen yet. Review Source AJ Al J. President Retail Used the software for: Less than 6 months ### "Beware from the Accounting Department" February 12, 2017 4.0 I would have rated pioneer a perfect 5 star if it wasn't for a woman from their accounting department. I have always had a great experience with Candace, the equipment set up the team and technical support team. However, the woman ( from accounting) was no joy to talk to. She was very rude and disrespectful to me when I called her to question the extra month charge on my bill. She kept yelling at me and insisted that I must pay this extra charge simply because I already received a good discount on the purchase of the software. Worst, she added finance charges to that extra charge and couldn't explain to me the reason for this. Review Source LJ Latoya J. Pharmacy clerk Retail Used the software for: Less than 6 months ### "My Experience with Pioneer has been amazing from the software program down to the customer service." May 31, 2018 5.0 Pros I like most about this software is that if I come across any problem using the software, being that I am a new user, Pioneer support is always there to help with a quick reliable response. Cons I can't say that I have any Cons for this software. My 2 month experience as been amazing to say the least. Review Source WG Will G. Owner Used the software for: ### "BEST PHARMACY SYSTEM, PERIOD!!" March 20, 2014 5.0 I have worked on several different pharmacy processing systems and Pioneer is far and away the best that I have ever worked on. It is an extremely user friendly system that offers tons of features that make the process simpler. From importing physician information, to finding commercial insurance coverage for patients, to tracking prescriptions from input to final sale, this system is geared to propel pharmacy processing to another level. I will say though, the thing I like most about Pioneer is the customer service. I know every time I call them a live person will answer the phone and get me the assistance I need in a very timely manner. Overall, a wonderful system from a wonderful company!! Review Source aS ash S. pharmacist Retail Used the software for: Less than 6 months ### "good and comprehensive system but you will be nickeled and dimed" April 19, 2018 2.0 I own a chain of stores, they wanted my business so they offered me a package, after I paid and had them set up in my trial store, i told them so how do drivers capture signatures and they told me oh you want to capture signatures thats an extra cost, I told them that I already negotiated and was part of the price, after speaking to their manager they said no we already gave you enough discounts and getting signatures is extra, i lost almost investment to them but i decided that they will not see another dime from me, their way or the highway approach, be careful with them and hidden costs Pros system seems to be advanced , you can generate many reports, i never got to use it much as after installation they wanted some hidden fees Cons they give you a special for you to sign up then they don't deliver on their promise, hidden fees , multiple steps to process a script Review Source PB Paul B. Owner-Pharmacist Used the software for: ### "Outstanding Software - Does Everything!" December 15, 2012 5.0 I have tried PharmaServ and QS/1's NRX systems. Pioneer Rx leaves them in the dust AND costs less! Their technical support is friendly, fast and effective. Pros Easy to use, Excellent (and immediate) customer service, contains all the features of our last two software vendors at a fraction of the cost, constantly adding new features at user's request, Stable system that literally does everything a pharmacy (even one that sells D.M.E., and does compounding) needs. Cons None! This System has no downside. Review Source JD Joe D. Manager Used the software for: ### "Very Modern" December 17, 2012 5.0 Most of the systems you see are old programs with a new face (GUI) on it. Not with PioneerRX .Everything is new from the gound up. Shop all you want, but you can't find a better system. Pros Very modern system. It should will be around for several years. Everything is up to date which makes it very user friendly. Requires little training. Support can login and fix issues quick and easy. Cons The only things this system can't do are things that have not been invented yet. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.