Ticketfly

Ticketfly

4.5 / 5 11 reviews


Average Ratings

11 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $100.00/month
  • Deployment
    Cloud, SaaS, Web
  • Support
    24/7 (Live Rep)

Vendor Details

  • Ticketfly
  • www.ticketfly.com
  • Founded 2009
  • United States

About Ticketfly

Ticketfly is a next-generation ticketing and marketing company from the first folks to sell event tickets online. The Ticketfly platform integrates your ticketing, website, and social networking. When you list a show for sale, our content management system will automatically update your website, Facebook, and Twitter pages. It will also include Youtube videos, artist links and bios.


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Ticketfly Features

  • Barcode / Ticket Scanning
  • Box Office Management
  • Concessions Management
  • Customer Database
  • Event Management
  • Fundraising Management
  • General Admission
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Reserved Seating
  • Season Tickets
  • Ticket Brokering
  • VIP & Discount Tickets

Ticketfly Reviews Recently Reviewed!


Easy to customize to organizations needs

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ticketfly has been our ticketing platform for 3+ years and we love it. Easy to customize to fit our needs and easy for the consumer to use. Support team is amazing as well and really goes above and beyond to help with whatever you need.

Cons: They were recently acquired by Eventbrite so I think we'll eventually have to transition to their platform, which I think is way lower quality.

Overall: Amazing ticketing platform that is easy to use and makes us look really professional.

Completely unsuccessful, from product performance through customer service.

Jun 18, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons:
I attempted to use Ticketfly to purchase tickets to an Austin City Limits Moody Theatre event in Austin, Texas.

The software lagged over and over as to its seating diagrams and click throughs, and then frequently made sizing errors in the screen view.

There were no remaining side by side seats for the event I had chosen. After selecting one singleton ticket, Ticketfly's software pushes users to checkout with no apparent way to return to search the seating diagrams for a second seat. I did somehow get back, but I couldn¿t exactly tell you how.
The checkout was equally troubling. I received a payment processing error, three times, when there were abundant funds at the bank.
When I contacted Ticketfly customer support, it took them 12 working hours to respond. Glad this wasn't a "day of attendance" problem.
Rather than identify what went wrong from Customer Service, I got a "customer fetch list" look here, try this, read the FAQ, etc.
All of the enumerated error types which I was instructed to search and debug for myself, or work-around, were field limited data comparisons any tenth grade programmer could automate.

Thank you Ticketfly. I guess I won't be attending the Stevie Winwood concert in September.

Overall: None. Ticketfly was a complete and utter waste of user time. Yield to this consumer was negative.

I've used this for purchasing concert tickets

Apr 05, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the fact that it's super easy to use for purchasing tickets and it's pretty cool how they show a lot of other events/concerts going on so you can possibly check out more bands you like that are playing.

Cons: The service fees are annoying. I almost wish the ticket prices that are shown would just include any service fees and that sort of thing instead of getting me excited for the cost and then all of a sudden it bumps up with the extra costs.

Ticketfly is pretty fly

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Quick and easy to search and purchase tickets

Cons: Services fees are absolutely ridiculous and greatly increase the cost of tickets.

Overall: I've only used ticketfly a couple times but it worked well and I got my tickets and was admitted to the show without any issues. Much like other ticket vendors it all goes sour when you purchase multiple tickets and then get hit with the service fees at the end. Paying service fees for an electronic ticket is absolute bull crap and shouldn't be allowed. Much like Ticketmaster, Ticketfly uses these fees to pad their bottom line and generate revenue. I always suggest purchasing tickets from the venue box office but if you must...ticketfly is as good as the rest at getting you tickets from the convenience of your pc.

Ticketfly review

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software was great everything works great and easy to use. Well written code with no bugs. I love the software but didn't enjoy the show tonight at the Revolution Hall in Portland Oregon.

I go to a lot of concerts and use Ticketfly to search for tickets

Jul 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ease of searching for tickets for specific bands/performers and specific towns or cities. The ticket choice menus are simple and easy to understand. Comes in handy when you are looking for that band that you've been waiting to see for ages!

Cons: I guess there is no real negative to Ticketfly. I am just not a fan of reselling tickets in general, but understand that other than obvious scalpers (and there are many out there), things happen, and you may need to sell your ticket to a show for some reason.

this product has been great for our events

Apr 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love the ease in setting up an event. You don't have to be super tech savvy to use. Highly recommend.

Cons: This product does seem a little pricey. I also had a hard time setting up a free event. So doesn't fit for all needs.

What a breath of fresh air

Aug 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've used their service to purchase tickets and was always surprised that a service a slick as this was offered with such reasonable fees. On top of that, whenever I had an issue, their customer support folks were beyond helpful.
When I finally needed a ticketing service for events that I throw, they were first on my list and they have not disappointed. Quick response time to inquiry. Willing to negotiate fees. A TON of tools (although I don't know how much f them I'll actually need....a lot seemed geared towards venues).

Hard to make it through. Prices confusing

Apr 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I love purchasing things on the go. I want my tickets and I want to know my seats. This makes it a possibility.

Cons: What I like least was it didn't seem to be very intuitive nor was there a real forum to answer my questions. The last G.A. Tickets I purchased showed a price range yet no reason for the price difference. They also did not indicate when they would ship and I had a hard time getting those questions answered

Kylie Ticketfly

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I use Ticketfly relatively often to purchase last minute tickets for local events. Prices are generally high, but this is due to the nature of the timing.

Quick and easy service. Reliable website - trusted payment method. I use this often to purchase tix

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the ease of use and the wide availability of tickets. I also trust that my payment information will not be compromised.

Cons: I believe there is a significant upcharge in the price of tickets. Also, service fee is high and could be purchased elsewhere.