# EchoSpan Flexible 360 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about EchoSpan Flexible 360 Software - reviews, pricing plans, popular comparisons to other Onboarding products and more. Source: https://www.capterra.com/p/106417/EchoSpan-360-Degree-Feedback --- # EchoSpan Flexible 360 Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) EchoSpan Flexible 360 ## What is EchoSpan Flexible 360? EchoSpan Flexible 360 is a 360-degree feedback software designed to simplify employee reviews and foster professional growth. It offers customizable competencies, rating scales, and rater groups, with options to import existing materials or use its competency library. The browser-based platform features an intuitive interface compatible with desktop and mobile devices, requiring minimal training. Real-time dashboards track project status, while the Project Autopilot feature streamlines administration. The software generates detailed feedback reports with customizable charts and tables. Its Development Planning Module helps employees create actionable improvement plans. Additional tools include a writing assistant, reading suggestions, and a legal scan for inappropriate content. EchoSpan supports multiple languages and integrates with HR systems. ## What is EchoSpan Flexible 360 used for? [360 Degree Feedback](https://www.capterra.com/360-degree-feedback-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/)[Performance Management System](https://www.capterra.com/performance-appraisal-software/) Overall rating Based on 74 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $6 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## EchoSpan Flexible 360 alternatives Highest Rated [4.8 (116)](https://www.capterra.com/p/131885/Spidergap/reviews/) Starting price $1099.00 Per User, Per Month [4.6 (156)](https://www.capterra.com/p/154170/Employee-Effectiveness/reviews/) Starting price Contact vendor for pricing [4.6 (97)](https://www.capterra.com/p/169660/Leapsome/reviews/) Starting price Contact vendor for pricing [4.6 (175)](https://www.capterra.com/p/156106/Hibob/reviews/) Starting price Contact vendor for pricing [View all alternatives](https://www.capterra.com/p/106417/EchoSpan-360-Degree-Feedback/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Surveys & Feedback 4.9 (22) 90.91% of 22 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Reporting/Analytics 4.8 (20) 90.00% of 20 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Anonymous Feedback 5.0 (18) 100.00% of 18 reviewers that rated this feature as important or highly important Allow reviewers to provide anonymous feedback to encourage honest conversations Customizable Questions 5.0 (13) 107.69% of 13 reviewers that rated this feature as important or highly important Tailored or customizable questions for more targeted and relevant data collection Progress Tracking 5.0 (12) 100.00% of 12 reviewers that rated this feature as important or highly important Reporting on how each user, task or process has advanced since its initiation Customizable Templates 5.0 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements EchoSpan Flexible 360 51 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Dashboard to view the status of ongoing processes, identify current incidents and track past activities Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Creation, administration, and evaluation of assessments or tests Compare key metrics for the business against prominent players in the industry Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Catalog, manage, and develop employee skill sets Add customized logos and colors to align with company branding Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Protect sensitive data for digital privacy Reminders sent via email Electronic storage of staff/employee contact information and job status in a centralized repository Track employee schedules, availability, and performance across projects and tasks Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Establish measurable goals and objectives and track their progress over a specific period of time Document completed by employee to assist with career and personal development to reach short term and long term goals Identify, track, and respond to negative feedback Provides real-time feedback and assessments on employee performance, skills, and accomplishments Peer/teammate feedback and review on individual's performance Evaluation process that provides feedback on an employee's job performance Organize and manage the accomplishments and development of employees or performance of applications or systems Create, fill out, and send performance reviews to individual employees Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Pre-written repository of questions that can be reused within a course or for assessment or interviews Process of choosing individuals who will assess and provide feedback on an employee's performance during a performance appraisal Ratings/Reviews Receive data and information in real time Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Follow the progression of a task associated with performance reviews An individual's evaluation of his or her own strengths, weaknesses, and skills Online portal through which end users can access the system, manage tasks, or obtain information Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Assess skills, outcomes and results using preset metrics and averages Get Advice We can help you find the software with the features you need. Features 4.8 (65) 4.8 Based on 65 reviews ## Pricing Value for money 4.8 (60) Free Trial [View pricing plan details](https://www.capterra.com/p/106417/EchoSpan-360-Degree-Feedback/pricing/) EchoSpan Flexible 360 $6.00 Per User,Per Month It includes: - Anonymous Ratings - Competency Creation - Competency Library - Customizable Rating Scale - Database Creation - Unlimited Questions - Unlimited Reports - Web-Based Setup Value for money 4.8 (60) 4.8 Based on 60 reviews ## Integrations [ Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[ UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[ SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/)[ ADP HR Assist](https://www.capterra.com/p/173960/HR-Assist/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (74) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (74) 5.0 Based on 74 reviews ## User reviews Overall rating 4.9 Based on 74 reviews Filter by rating 5(65) 4(9) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent EW Elyse W. Manager, Talent Management Automotive ### "Excellent Tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2026 Pros I've worked with a few other 360 assessments in my career and I have to say - I am beyond impressed with the EchoSpan platform. Once you are walked through the system, it is incredibly easy to use from a deployment standpoint and managing the process. Beyond that, the individual reports and group reports are outstanding. Being able to pull together a group of people's information into a summarized document, save an enormous amount of time in reviewing for themes and key areas of development. Lastly, I cannot forget to mention how quick and thorough responses are that I receive from the support team. Cons You need someone to walk you through it before diving in. Once you have that, it makes a lot of sense where things are but they overview provides a very good download of what to do that you wouldn't naturally think to look for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ST Shayne T. Co owner Construction ### "Excellent survey platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 February 16, 2026 Using Echospan Flexible 360 feels smooth and straightforward. It’s easy to set up surveys, the feedback is clear and meaningful, and the reports make it simple to see strengths and areas for growth, which makes the whole process feel supportive rather than overwhelming. Pros One thing I really like about the EchoSpan Flexible 360 is how easy it is to customize the feedback surveys. I can adjust the questions and reports to fit exactly what my team needs, and the automated results make it simple to spot areas for growth. Cons While using EchoSpan Flexible 360, we found the initial setup process to be more complicated than expected. The reporting and dashboards also felt a bit limited, making it harder to quickly get the insights we wanted. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Owner Human Resources ### "5 Stars. Unmatched Power Backed by World-Class Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2025 My overall experience with EchoSpan has been outstanding. The platform itself is incredibly powerful. The learning process was made incredibly easy and enjoyable thanks to the support I received. The team, particularly \[sensitive content hidden\], was patient and clear, ensuring I had everything I needed to leverage the platform's full capabilities. This combination of a highly flexible tool and dedicated support gave me complete confidence in deploying it for my clients. Pros The platform's sheer flexibility is a massive pro; its feature set is so robust that I can't imagine a complex organizational scenario it couldn't handle. What I liked most is the exceptional customer service that makes that power accessible. In every exchange, the team went beyond simply answering questions. They asked thoughtful follow-up questions and approached every conversation with a supportive tone that was focused on empowering me as a user. A powerful platform is one thing, but having it backed by a team that ensures you can use it effectively is what I think truly sets EchoSpan apart. Cons Given how robust and flexible the platform is, the sheer number of features and configuration options can feel a bit overwhelming at first. When initially setting up a complex project, there's a brief moment of wondering exactly where to begin. But I'd classify this as a very temporary challenge. Any time I felt stuck, I contacted the support team and got real-time guidance. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Adaptability.............................. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BM Betty M. Learning and Development Coordinator Construction ### "Great Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2025 I have had good response from them when there are questions or problems. I have done over 1000 surveys over the years. Pros It gives lots of flexibility to tailor the 360 survey. You have different options on whether to include the supervisor in selecting the coworker rater list. Cons Sometimes it is not intuitive. There are times when it is not easy to find what you are looking for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Mary M. Human Capital Operations Manager Investment Management ### "Love Echospan!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 9, 2025 Pros Far and away the best customer service I've had with a vendor. They are responsive, helpful, and creative in finding solutions. They also help teach me to fish, so I feel confident and competent navigating the system. For the tool itself, we've found great value in the customization of surveys and reports. It is user friendly and easy to navigate. There are so many options and ways to configure, we can set-up exactly what we need. Cons It takes a minute to get up the learning curve - though I've found that the team is so helpful that it makes the experience relatively pain-free. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC Alan C. Director of Leadership and Learning Development Professional Training & Coaching ### "EchoSpan 360 is EXCELLENT" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 2, 2025 The software and the EchoSpan team made this a very smooth process, and they are always ready and willing to connect to answer any questions i may have. they couldn't be better. The generated reports are clear and simple to understand which makes it a critical part in anyone's development journey. I am very pleased with our choice to use this product and work with the EchoSpan team. Pros the EchoSpan Team is super supportive, and the software itself is easy to use and highly customizable. Cons Reflecting on the past 6 months or so using the EchoSpan 360 I cannot think of anything I did not like about the product or the experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WB Warren B. President CEO Professional Training & Coaching ### "A Highly Customizable 360° Solution Backed by Exceptional Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 25, 2025 EchoSpan is a powerful and highly customizable 360-degree feedback platform that offers the flexibility needed to support a wide range of client requirements. Their support transforms a robust and highly customizable tool into something accessible and approachable, regardless of technical expertise. The company's leadership also sets a positive tone-thoughtful, personable, and committed to continuous improvement. Echo Span is an excellent choice for teams that appreciate deep customization, competitive pricing with hands-on guidance. Pros EchoSpan is a powerful and highly customizable 360-degree feedback platform that offers the flexibility needed to support a wide range of client requirements. Cons The depth of configuration options can be detailed and complex for nontechnical administrators, but even so, the EchoSpan team excels at making the process manageable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD Sharon d. Managing Director Professional Training & Coaching ### "Exceptional Platform, Outstanding Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2025 My overall experience with EchoSpan has been outstanding. From the moment I started using the platform, I’ve been impressed by how intuitive, flexible, and reliable it is. The system delivers everything I need to run professional, high-impact 360° feedback processes with ease—and the level of client support is truly exceptional. The AI Feedback Assistant has been a game-changer, saving me hours of analysis while ensuring that feedback summaries are clear, accurate, and actionable. EchoSpan has elevated the quality and efficiency of my work, and I wouldn’t hesitate to recommend it to any organization or consultant looking for a top-tier feedback and engagement survey solution. Pros I’ve been conducting 360° feedback processes as part of my executive coaching practice for over 10 years, using other survey tools that couldn’t come close to what EchoSpan offers. What I like most about EchoSpan Flexible 360 is: 1.its exceptional value for money; 2.how intuitive and quick it was to learn; 3.the incredible support that came (and continues to come with it); and 4. the AI Feedback Assistant, which helps respondents provide clear, specific, and objective feedback, and produces outstanding summary reports. This feature alone has saved me countless hours of reviewing and organizing comments to identify key feedback themes. Finally, I also love that EchoSpan offers a version of this tool that allows me to run engagement surveys for my clients which is something I could never do with my previous feedback survey tool. I am all in with EchoSpan. I can't say enough about the people behind it or the tool itself! Cons Honestly, I can’t think of a single aspect of this tool that I dislike. Every feature I’ve used has exceeded expectations—from functionality to user experience and support. EchoSpan sets the bar high and lives up to every inch of it! Switched from [Insights](https://www.capterra.com/p/172565/OpaConnect/) The product was re-invented and while it was always clunky to use, it was so glitchy it became impossible to continue with. Alternatives considered [Panoramic Feedback](https://www.capterra.com/p/106435/Panoramic-Feedback/) [TruScore 360 Feedback Software](https://www.capterra.com/p/106423/360-Assessments/) [Spidergap 360 Feedback](https://www.capterra.com/p/131885/Spidergap/) [Leapsome](https://www.capterra.com/p/169660/Leapsome/) Reasons for choosing EchoSpan Flexible 360 Most of the other platforms I explored were designed for in-house IT teams to set up. They were overly complex, difficult to learn, and required far more time and technical involvement than I was willing to invest. A few might have worked, but their steep learning curves were discouraging and the deal-breaker was that none of their 360 tools allowed me to assign different question categories to specific respondent groups. This limitation meant I had to send all questions to all respondents, including people who weren’t in any position to observe the behaviours or actions being evaluated. I was amazed that such a fundamental feature could be missing. EchoSpan truly was a lifesaver to find! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CL Carly L. Office Manager Architecture & Planning ### "Great customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 November 12, 2025 Pros The end result. It's great to be able to collect data from our full staff and compile it nicely into a neat package. Cons The software can feel complicated and not very intuitive. There's is a significant learning curve, but customer service is always very responsive and able to help. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BJ Bonnaud J. Software Engineer Hospital & Health Care ### "Improved the given leadership feedback loop with accuracy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 16, 2025 Pros The aspect that was most concerning to me regards the amount of flexibility that I had concerning the review process. I managed to set up the rating scales, modify the evaluation forms, and changes in the flow according to our leadership competencies. Cons One of the weaknesses that need to be addresses is inadequate historical comparison across reports. It was difficult for me to check historical values of variability on several periods of review cycle without compiling data from the previous cycles. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/106417/EchoSpan-360-Degree-Feedback/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)