# EchoSpan Flexible 360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is EchoSpan Flexible 360 the right 360 Degree Feedback solution for you? Explore 75 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/106417/EchoSpan-360-Degree-Feedback/reviews --- EchoSpan Flexible 360 4.9 (75) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Reviews of EchoSpan Flexible 360 Ease of use 4.7 Customer Service 5.0 ## Pros and Cons in Reviews Sd Sharon d Managing DirectorProfessional Training & Coaching, Self-employedUsed the software for: 6-12 months. “Finally, I also love that EchoSpan offers a version of this tool that allows me to run engagement surveys for my clients which is something I could never do with my previous feedback survey tool.“ November 12, 2025 ST Shayne T Co ownerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “While using EchoSpan Flexible 360, we found the initial setup process to be more complicated than expected.“ February 16, 2026 WB Warren B President CEOProfessional Training & Coaching, 11 - 50 employeesUsed the software for: More than 2 years. “EchoSpan is a powerful and highly customizable 360-degree feedback platform that offers the flexibility needed to support a wide range of client requirements.“ November 25, 2025 AC Alan C Director of Leadership and Learning DevelopmentProfessional Training & Coaching, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Reflecting on the past 6 months or so using the EchoSpan 360 I cannot think of anything I did not like about the product or the experience.“ December 2, 2025 ST Shayne T Co ownerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “I can adjust the questions and reports to fit exactly what my team needs, and the automated results make it simple to spot areas for growth.“ February 16, 2026 BJ Bonnaud J Software EngineerHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “One of the weaknesses that need to be addresses is inadequate historical comparison across reports.“ April 16, 2025 Sd Sharon d Managing DirectorProfessional Training & Coaching, Self-employedUsed the software for: 6-12 months. “The AI Feedback Assistant has been a game-changer, saving me hours of analysis while ensuring that feedback summaries are clear, accurate, and actionable.“ November 12, 2025 ME Michelle E Learning Senior ManagerBanking, 10,001+ employeesUsed the software for: More than 2 years. “We have had challenges with the emails hitting out Spam folders and not being send to our participants. “ May 8, 2024 ## Showing most helpful reviews Showing 1-25 of 75 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sinclair S. Owner Management Consulting Used the software for: Less than 6 months ### "Excellent System with East to use Features and support" May 26, 2023 5.0 Excellent - easy to use and exceeded expectations Pros The flexibility of being able to change things like rater groups Cons There was nothing I did not like. All features were easy to use and support was available when needed Review Source PB Peter B. Leadership Development Consultant Hospital & Health Care Used the software for: 1-2 years ### "Echospan is the best choice for our organization" May 8, 2024 5.0 Pros The customer support is fantastic. Our success representative is helpful, knowledgeable and support. She understands the technical side of the tools, but also has experience in best practices and implementation. Cons Echospan is a bit more expensive than other tools on the market, but it is worth the extra money. Switched from [XM for Employee Experience](https://www.capterra.com/p/140443/Qualtrics-Employee-Engagement/) Customer service was terrible and the Qualtrics 360 was very complicated to set up. Review Source CL Carly L. Office Manager Architecture & Planning Used the software for: 2+ years ### "Great customer service" November 12, 2025 5.0 Pros The end result. It's great to be able to collect data from our full staff and compile it nicely into a neat package. Cons The software can feel complicated and not very intuitive. There's is a significant learning curve, but customer service is always very responsive and able to help. Review Source BJ Bonnaud J. Software Engineer Hospital & Health Care Used the software for: 6-12 months ### "Improved the given leadership feedback loop with accuracy" April 16, 2025 5.0 Pros The aspect that was most concerning to me regards the amount of flexibility that I had concerning the review process. I managed to set up the rating scales, modify the evaluation forms, and changes in the flow according to our leadership competencies. Cons One of the weaknesses that need to be addresses is inadequate historical comparison across reports. It was difficult for me to check historical values of variability on several periods of review cycle without compiling data from the previous cycles. Review Source MZ Mendy Z. HR Manager Capital Markets Used the software for: 2+ years ### "Human Resources" February 18, 2025 5.0 Pros The system has been stable, and \[sensitive content hidden\]'s swift responses have been a tremendous support. Cons Some of the functions are not available to system user, and I have to bother \[sensitive content hidden\]. She has been great. No major co ncerns. Review Source MF Megan F. Project and Training Coordinator Education Management Used the software for: 2+ years ### "Great Team Feedback Tool" November 20, 2024 5.0 Pros We love the opportunity Echospan provides for our teams to provide honest, authentic, constructive feedback. We love being able to edit the questions to fit the mission and values of our program. Cons I wish the N/A option on the radio button questions didn't calculate as a zero for the averages Review Source Response from EchoSpan December 4, 2024 Megan, We appreciate your feedback and are glad you have had a great experience with EchoSpan's tool! The N/A option does appear to be a zero when a survey is set up, however a zero does not get calculated in the averages if N/A gets selected. We will be sure to make that more clear. AG Amber G. Organizational Specialist Education Management Used the software for: 2+ years ### "Great feedback tool" October 7, 2024 5.0 Overall, it's a great experience. Easy to access the materials and review documents. Pros Online training to signup for assistance from a real person, assessment layout, time response in receiving the assessment, graphs, comment section for development opportunities, and more Cons Demo, trial to do before completing a group project. Review Source CA Cayme A. CEO Professional Training & Coaching Used the software for: Less than 6 months ### "I recommend!" January 16, 2025 5.0 The support is unmatched. With such high-tech, it can be easy to lose the human element and EchoSpan 360 has not lost that. They have a great product with great people supporting you along the way. Pros It's a very technical platform (on the back end), but it's pretty user-friendly once you take the time to review the guides that the team put together. In addition, you can't beat the support from real people! Cons I'm in the middle of running a project and so far, there are no cons. I hope my experience continues. Review Source VR Verified Reviewer VP Operations Management Consulting Used the software for: 2+ years ### "Easy to Use Platform and Great Support Team" May 3, 2022 5.0 is our go-to platform to launch 360 degree feedback assessment for all of our clients to support our Leadership Development and Coaching programs. Pros When deciding which 360 platform to use, it is critical for us to chose a partner that has a great support team to help us get set up and if we have additional questions. In addition, echospan provided a platform that is super easy to use for customers and administrators. Cons There is nothing I don't like about the platform and if there was, I would let echospan know and I am sure they would help us find a solution or consider adding it to their feature development. Reason for choosing EchoSpan Flexible 360 Better price point and a more tailor fit solution. Review Source VR Verified Reviewer Global Senior HR Business Partner Cosmetics Used the software for: 1-2 years ### " Echospan has been a very useful product for our company" March 19, 2019 5.0 We had a new senior team in place and they all had varying work styles and they tended to disagree a lot. The 360 helped coach focus on the areas they had in common and work backwards from there. Pros I liked the videos they provide which provide you with the answers to the majority of questions you may have. There on-line assistance was very timely and helpful. . I really liked the way you could run reports in several different format which allowed you to be more focused on the information you were looking for. Adding and deleting raters and was a very easy task. Cons There were a few things that were not intuitive when you first set up your account however going back to the home page always helped me. Review Source MA Maria A. Office Manager Used the software for: ### "Overall, a good experience!" May 19, 2016 4.0 I have just recently started using the system and overall, I like it! It has many more features then the old system I used to use. I like that you can upload Targets and Raters into the system without manually entering them (old system I had to!). You should be well versed with some type of 360 Survey administration background to get around and through the system. You have resources if you are having troubles but you really need to figure the system out independently. When you have an issue you need to send an email to the helpdesk. They are responsive and helpful but if you have a big issue it can take a while to explain it by typing your issues and waiting several hours to get an answer. I haven't gotten used to not picking up the phone and calling for help. That part can be a little frustrating especially when you have client's breathing down your neck for an immediate answer. The helpdesk does their best to help and they are always friendly. Really love the flexibility of the report on what you can include. The report is very easy to read overall although I found a few glitches now and again. Once I reached out to the helpdesk they took care of it quickly. I am happy with the new system and look forward to continuing to learn more! Review Source Response from EchoSpan May 20, 2016 Maria, we sincerely appreciate your feedback. It is important to us that our clients are completely satisfied with their experience with EchoSpan. We do understand that, due to the complexity and timing of some of our client¿s reviews, they require a more dedicated support approach. We have an Enterprise support program that can be opted into that provides clients with onboarding assistance, phone and email support from a dedicated senior client manager, and a 2 hour support request response time. In addition, we conduct a weekly training webinar on Mondays and a weekly Q&A webinar on Wednesdays for our clients so they have direct access to our Support team. LE Lorrina E. Partner Management Consulting Used the software for: 2+ years ### "Why EchoSpan is our go-to provider for 360 assessments" February 15, 2021 5.0 I have worked with EchoSpan for over 10 years and highly recommend their product. I first worked with them as an in-house talent assessment lead for a Fortune 100 company where EchoSpan was our 360 provider for our global 360 assessments. Their customer service and product were both incredible - and we were a demanding client. I have been an independent consultant for close to 10 years now, and my business partner and I both rely on EchoSpan to support our client needs across a range of industries and companies of all sizes. Our clients are also thrilled with EchoSpan's products and services. Pros The best feature about EchoSpan's software is its flexibility. So many 360 packages don't allow customization options (or options are limited), but it is what our clients want and need so EchoSpan is our go-to provider. In addition, if the software doesn't support our customization needs, the EchoSpan design team is always willing to work with us. Cons Nothing comes to mind. Reason for choosing EchoSpan Flexible 360 I continue to choose EchoSpan for two reasons: 1) Their product is high quality, flexible, and easy to use; 2) I love working with their team. \[SENSITIVE CONTENT HIDDEN\] and the entire EchoSpan team is clearly committed to delivering outstanding customer service and building partnerships with their clients. Review Source TS Talia S. Sr. Director of Content Strategy & Delivery Management Consulting Used the software for: 2+ years ### "EchoSpan is a Lifesaver!" May 3, 2022 5.0 My overall experience with has been overwhelmingly positive.: the platform is easy to use; the surveys are easy to customize; they offer phenomenal resources; and their customer service is fantastic. Pros EchoSpan is easy to use and customize. I love the user interface from both an administrative and end-user perspective. Cons I would appreciate being able to brand the 360 reports more. Review Source TS Tom S. Director of HR Government Administration Used the software for: 2+ years ### "The tool was very easy to use and utilizes great reports for displaying results. " April 4, 2018 5.0 Very targeted results helped to identify which competencies were in need of improvement as well as what areas the employee has excelled at. Pros The ease of use. I have had very few questions on how to login and use the software from raters. I like the competency library and the reading suggestions. Cons The limitation on number of raters when it comes to larger projects. It would be helpful to allow for more than 100 raters without costing per rater and having to add raters through contacting support. Review Source Response from EchoSpan April 11, 2018 Tom, We appreciate your feedback. Each Target, person being reviewed, in a 360 Project is limited to 100 Raters due to the increased demand on the reporting engine when a higher quantity of Raters are present. While we can easily accommodate over 100 Raters per Target, it does require project management time for our team to load the additional Raters from the back-end of the tool, so there is a small fee involved. Thank you again for your time and review of EchoSpan's 360 tool. LF Lindsey F. Program Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Easy to use and great customer service + customization" March 5, 2019 5.0 EchoSpan has been super helpful and friendly from the beginning when we start shopping around for 360 tools. Their tools are easy to use and manage + they include the features we needed (we can customize questions, reports, emails, etc). And the team is quick to get feedback on any questions or issues. Pros First and foremost, the EchoSpan customer service has been amazing. I never wait more than 2 hours for a response on any questions and they have helped me update, customize, and create multiple different reports for our program. The software is easy to use and navigate. And the reports come out great + they are easy to customize to get what we need. Cons I wish it was easier to customize without getting help (but then again, it's nice to pass along a request and have it done for us). Review Source Response from EchoSpan March 25, 2019 Lindsey, Thanks so much for your feedback about your experience with the tool and our support team members! We are so happy to hear that things are gong well with your program and that you're pleased with the functionality and support you've received! CR Cheryl R. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Experience Deploying a 360 Review to My Staff Team" January 15, 2021 5.0 I sought out this tool as a component of my professional development plan, in my executive leadership role. While some of my direct reports opted not to participate, which posed a challenge to my getting a really robust 360 perspective, my interactions with the EchoSpan team and software were top notch. Pros The software was easy to customize, to get at what I sought to learn from both my peers and my direct reports. The business development person from EchoSpan who I worked with was extremely helpful, responsive and knowledgeable - She made the whole process simple and enjoyable. Her name is \[SENSITIVE CONTENT HIDDEN\]. She is an exceptional representative for your company. Cons I honestly had no cons. It was an extremely positive experience - primarily due to my engagement with \[SENSITIVE CONTENT HIDDEN\]. Review Source MG Mai G. Project Excellence Consultant Management Consulting Used the software for: 2+ years ### "EchoSpan is Great!" May 3, 2022 5.0 Echospan is easy to use and navigate. The support team makes it easy for us as a firm to offer 360 solutions to our clients. Pros The software is intuitive and easy to use. The support team is excellent, responsive, and consultative in providing solutions. Cons So far, I have no negative feedback on the software. Review Source REC Robert Edward C. director, corporate initiatives Mining & Metals Used the software for: Less than 6 months ### "Simple, But Elegant" June 18, 2019 5.0 We are using the survey as part of our overall talent management activities. Pros Very intuitive and well designed. Very easy to customize to your exact needs. Very easy to get up and running in a short period of time. There is a very strong support component to their service, replete with training videos and Q&A brochures. We purchased the enterprise option and have found the dedicated support person to be a very helpful feature. Cons There are a very small number of advanced features in the application that are not readily observable. This has not posed any insurmountable problems, but spending as much time upfront in learning the intricacies of the application will pay huge dividends. Reason for choosing EchoSpan Flexible 360 NA Review Source KF Kathleen F. Senior Consultant Used the software for: 2+ years ### "I highly recommend the EchoSpan 360 assessment. From set up to reporting, it's user friendly!" May 15, 2018 5.0 Pros Great customer support and ease of use. I also appreciate the reporting options including the individual and overall reports. Very easy to customize. Cons I really like this software. I can't think of any cons. It's easy to use - even for a first timer - :) Review Source NM Nisha M. HR Business Partner Construction Used the software for: Less than 6 months ### "Easy to use, intelligent tool" March 28, 2017 4.0 We have been using EchoSpan 360-degree feedback tool for the past one month now. It is very easy to use and meets our business requirement 100%. The team behind the scenes provide excellent support with all the queries. They are super responsive and the turnaround is usually less than 12 hours. The reports functionality on the tool gets 5/5. They've got all the reports that you can possibly think of and just a click away! Overall, it's a great tool and I would highly recommend it to anyone who wants to run their own 360 surveys instead of hiring someone to do it for them. Pros Easy to navigate Great reporting tool Review Source JR Julie R. Used the software for: ### "Been using this software for 8 years and really like the ease of use and the great customer service!" May 24, 2016 5.0 The tool is great and so is the customer service. The only cons would be trying to extract the data for analysis. Also, when there are upgrades, I find it difficult to learn what they are since I am so busy with my workload, but that is not their fault. Review Source Response from EchoSpan May 26, 2016 Julie, thank you for your feedback. We are glad that you are continuing to enjoy using the tool! While our tool does allow administrators to export data to excel or csv files containing review status information, review responses, cross tabs and frequency distributions on a project level we understand that some accounts will have more complex needs. In these cases we can engage our development team to see if a custom solution will fit the needs of the client. EF Elizabeth F. Global Management and Professional Development Used the software for: ### "Top Notch Customizable EchoSpan 360-degree Feedback Tool" May 13, 2016 5.0 I have been working with the EchoSpan 360-degree Feedback Tool since 2008 and think it is extremely user-friendly, intuitive, very cost-effective, and easy to use. I have run hundreds of 360 surveys globally with this tool, and have run into minimal issues in 8 years. EchoSpan provides thorough customer service support, and their account team is accommodating and has made our large, organization wide surveys an easy process to implement. Last year I compared EchoSpan to two other tools on the market - I stayed with EchoSpan because of the user interface and cost effectiveness. Review Source KK Kit K. Executive Coach Professional Training & Coaching Used the software for: ### "EchoSpan journeying is very rewarding." December 9, 2016 5.0 Using the EchoSpan 360-degree feedback tool, Customer Support has guided me and, therefore, my organization through the twists and turns of creating a customized instrument, customized email letters, and provides on-going advice as the process rolls out. They are a superb strategic partner. Pros It's flexibility, clarity, completeness - it seems to have thought of everything we would need to be successful in our 360 project. Cons Dunno. Review Source VM Vicki M. Senior Human Resources Business Partner Consumer Goods Used the software for: Less than 6 months ### "Senior Human Resources Business Partner" August 7, 2018 5.0 Thus far we have had a very good experience, we have had to extend the dates so we are still a few weeks away from the reporting piece. Pros functionality, specifically the ability to make last minute changes as various points in the project Cons Emails - ensuring that you had the right buttons turned on to either send separately or as a group. The other item would be the dates that were required in the project phase, was unsure about the dates. Review Source RR Reed R. Used the software for: ### "A great product!" January 23, 2017 5.0 EchoSpan 360 Degree Feedback tool is very comprehensive and easy to use. I needed to implement a solution quickly and this tool enabled me to do just that. The support team was always available to help and assist. They have excellent customer service. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.