# EchoSpan Flexible 360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is EchoSpan Flexible 360 the right Talent Management solution for you? Explore 76 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/106417/EchoSpan-360-Degree-Feedback/reviews --- EchoSpan Flexible 360 4.9 (76) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Reviews of EchoSpan Flexible 360 Ease of use 4.6 Customer Service 5.0 ## Pros and Cons in Reviews ST Shayne T Co ownerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “I can adjust the questions and reports to fit exactly what my team needs, and the automated results make it simple to spot areas for growth.“ February 16, 2026 ST Shayne T Co ownerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “While using EchoSpan Flexible 360, we found the initial setup process to be more complicated than expected.“ February 16, 2026 Sd Sharon d Managing DirectorProfessional Training & Coaching, Self-employedUsed the software for: 6-12 months. “Finally, I also love that EchoSpan offers a version of this tool that allows me to run engagement surveys for my clients which is something I could never do with my previous feedback survey tool.“ November 12, 2025 BJ Bonnaud J Software EngineerHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “One of the weaknesses that need to be addresses is inadequate historical comparison across reports.“ April 16, 2025 WB Warren B President CEOProfessional Training & Coaching, 11 - 50 employeesUsed the software for: More than 2 years. “EchoSpan is a powerful and highly customizable 360-degree feedback platform that offers the flexibility needed to support a wide range of client requirements.“ November 25, 2025 AC Alan C Director of Leadership and Learning DevelopmentProfessional Training & Coaching, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Reflecting on the past 6 months or so using the EchoSpan 360 I cannot think of anything I did not like about the product or the experience.“ December 2, 2025 Sd Sharon d Managing DirectorProfessional Training & Coaching, Self-employedUsed the software for: 6-12 months. “The AI Feedback Assistant has been a game-changer, saving me hours of analysis while ensuring that feedback summaries are clear, accurate, and actionable.“ November 12, 2025 ME Michelle E Learning Senior ManagerBanking, 10,001+ employeesUsed the software for: More than 2 years. “We have had challenges with the emails hitting out Spam folders and not being send to our participants. “ May 8, 2024 ## Showing most helpful reviews Showing 1-25 of 76 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sinclair S. Owner Management Consulting Used the software for: Less than 6 months ### "Excellent System with East to use Features and support" May 26, 2023 5.0 Excellent - easy to use and exceeded expectations Pros The flexibility of being able to change things like rater groups Cons There was nothing I did not like. All features were easy to use and support was available when needed Review Source PB Peter B. Leadership Development Consultant Hospital & Health Care Used the software for: 1-2 years ### "Echospan is the best choice for our organization" May 8, 2024 5.0 Pros The customer support is fantastic. Our success representative is helpful, knowledgeable and support. She understands the technical side of the tools, but also has experience in best practices and implementation. Cons Echospan is a bit more expensive than other tools on the market, but it is worth the extra money. Switched from [XM for Employee Experience](https://www.capterra.com/p/140443/Qualtrics-Employee-Engagement/) Customer service was terrible and the Qualtrics 360 was very complicated to set up. Review Source CL Carly L. Office Manager Architecture & Planning Used the software for: 2+ years ### "Great customer service" November 12, 2025 5.0 Pros The end result. It's great to be able to collect data from our full staff and compile it nicely into a neat package. Cons The software can feel complicated and not very intuitive. There's is a significant learning curve, but customer service is always very responsive and able to help. Review Source MM Mary M. Human Capital Operations Manager Investment Management Used the software for: 1-2 years ### "Love Echospan!" December 9, 2025 5.0 Pros Far and away the best customer service I've had with a vendor. They are responsive, helpful, and creative in finding solutions. They also help teach me to fish, so I feel confident and competent navigating the system. For the tool itself, we've found great value in the customization of surveys and reports. It is user friendly and easy to navigate. There are so many options and ways to configure, we can set-up exactly what we need. Cons It takes a minute to get up the learning curve - though I've found that the team is so helpful that it makes the experience relatively pain-free. Review Source BJ Bonnaud J. Software Engineer Hospital & Health Care Used the software for: 6-12 months ### "Improved the given leadership feedback loop with accuracy" April 16, 2025 5.0 Pros The aspect that was most concerning to me regards the amount of flexibility that I had concerning the review process. I managed to set up the rating scales, modify the evaluation forms, and changes in the flow according to our leadership competencies. Cons One of the weaknesses that need to be addresses is inadequate historical comparison across reports. It was difficult for me to check historical values of variability on several periods of review cycle without compiling data from the previous cycles. Review Source MZ Mendy Z. HR Manager Capital Markets Used the software for: 2+ years ### "Human Resources" February 18, 2025 5.0 Pros The system has been stable, and \[sensitive content hidden\]'s swift responses have been a tremendous support. Cons Some of the functions are not available to system user, and I have to bother \[sensitive content hidden\]. She has been great. No major co ncerns. Review Source MF Megan F. Project and Training Coordinator Education Management Used the software for: 2+ years ### "Great Team Feedback Tool" November 20, 2024 5.0 Pros We love the opportunity Echospan provides for our teams to provide honest, authentic, constructive feedback. We love being able to edit the questions to fit the mission and values of our program. Cons I wish the N/A option on the radio button questions didn't calculate as a zero for the averages Review Source Response from EchoSpan December 4, 2024 Megan, We appreciate your feedback and are glad you have had a great experience with EchoSpan's tool! The N/A option does appear to be a zero when a survey is set up, however a zero does not get calculated in the averages if N/A gets selected. We will be sure to make that more clear. CA Cayme A. CEO Professional Training & Coaching Used the software for: Less than 6 months ### "I recommend!" January 16, 2025 5.0 The support is unmatched. With such high-tech, it can be easy to lose the human element and EchoSpan 360 has not lost that. They have a great product with great people supporting you along the way. Pros It's a very technical platform (on the back end), but it's pretty user-friendly once you take the time to review the guides that the team put together. In addition, you can't beat the support from real people! Cons I'm in the middle of running a project and so far, there are no cons. I hope my experience continues. Review Source VR Verified Reviewer VP Operations Management Consulting Used the software for: 2+ years ### "Easy to Use Platform and Great Support Team" May 3, 2022 5.0 is our go-to platform to launch 360 degree feedback assessment for all of our clients to support our Leadership Development and Coaching programs. Pros When deciding which 360 platform to use, it is critical for us to chose a partner that has a great support team to help us get set up and if we have additional questions. In addition, echospan provided a platform that is super easy to use for customers and administrators. Cons There is nothing I don't like about the platform and if there was, I would let echospan know and I am sure they would help us find a solution or consider adding it to their feature development. Reason for choosing EchoSpan Flexible 360 Better price point and a more tailor fit solution. Review Source VR Verified Reviewer Global Senior HR Business Partner Cosmetics Used the software for: 1-2 years ### " Echospan has been a very useful product for our company" March 19, 2019 5.0 We had a new senior team in place and they all had varying work styles and they tended to disagree a lot. The 360 helped coach focus on the areas they had in common and work backwards from there. Pros I liked the videos they provide which provide you with the answers to the majority of questions you may have. There on-line assistance was very timely and helpful. . I really liked the way you could run reports in several different format which allowed you to be more focused on the information you were looking for. Adding and deleting raters and was a very easy task. Cons There were a few things that were not intuitive when you first set up your account however going back to the home page always helped me. Review Source AH Adrianne H. HR Specialist Financial Services Used the software for: Less than 6 months ### "EchoSpan's Phenomenal Customer Support and Responsive Development Team" July 5, 2024 5.0 Overall, our experience with EchoSpan has exceeded our expectations. As mentioned previously, \[sensitive content hidden\] was truly phenomenal to work with. There were also new features that were developed, released to us, and refined during our review cycle, which made the reporting functionalities much more useful and informative for us. EchoSpan considered and implemented our feedback very quickly. Pros The support provided by \[sensitive content hidden\] was exceptional. She was extremely responsive, patient, and answered all of our questions (sometimes multiple times) to ensure that our review process and reports were tailored exactly as we preferred. Cons The admin platform can be a bit confusing to navigate and could perhaps be simplified or made more intuitive in the future. More explicit confirmation on reporting pages that reports are not being automatically distributed to targets when generated would be appreciated. Review Source SP Sibyl P. Client Center Leader Professional Training & Coaching Used the software for: 6-12 months ### "The best option for custom 360's with exceptional customer support" March 23, 2022 5.0 The ability to set up a powerful, custom 360 for our clients has been invaluable. The amazing customer support received from \[SENSITIVE CONTENT\], our account rep, is immeasurable. They have been extremely helpful in helping us set up the instrument and continue to support us as we go through different projects and/or want to customize certain aspects of the tool. Their response time to our questions is fast and we always feel like we are supported as we are still in a learning phase. Pros The software itself provides valuable, anonymous feedback for our clients to help aid in their leadership growth. It is It was easy to set up and easy to use. We can easily customize projects and the communication for each project. Cons There is nothing about this software that we have found that we do not like. Review Source NS Nate S. Assessments and Measurement Leader Utilities Used the software for: 2+ years ### "EchoSpan Review" March 4, 2020 5.0 EchoSpan has been a great partner as I've built out my company's 360 feedback program over the past few years. Their customer service is exceptional and they are great about listening to customers' ideas for enhancements to the product. Pros The EchoSpan platform is extremely easy to use. I've used other 360 feedback platforms in the past, but EchoSpan's is by far the most flexible and intuitive. EchoSpan has been able to meet my unique needs in 360 setup and administration and they are always adding new features. Cons The training manuals and videos are at times too high level to answer my specific questions. However, my contacts at EchoSpan are always very responsive to quickly address my questions. Reason for choosing EchoSpan Flexible 360 Ease of use, customer service, and cost. Review Source MC Marisa C. Director, Talent Management Used the software for: 2+ years ### "A great product backed by a solid team" August 19, 2016 5.0 I can't say enough good things about the Echospan 360-degree feedback tool! The platform is flexible, intuitive, and easy-to-use. We have been able to configure a variety of custom assessments aligned to our organization's leadership competency model while leveraging the robust content provided by Echospan. The user interface is simple and attractive, and the feedback from our users (primarily senior-level business leaders) has been overwhelmingly positive. In addition, the service we've received from Echospan has been exceptional. Their leadership team was flexible and patient as we worked through the contracting process. Our dedicated support partner is incredibly responsive and thorough in addressing our questions/requests and offering innovative ideas and solutions. Having used Echospan's 360-degree feedback platform across a variety of industries, in public and private sectors, and with organizations large and small, I would confidently recommend it to anyone looking to implement a robust yet cost effective 360-degree assessment program in their organization. Review Source KR Kathleen R. Director of Operations Used the software for: ### "Awesome right from the start!!!" May 15, 2016 5.0 We trialed the Echospan software in February 2016 to get a feel for the process and reporting before deciding if we wanted to use it for twenty 360s in March/April. We were quickly elated with the tool as compared to what we were using previously and have also compared it to another tool that one of our clients uses. In fact, even before trialing the software, the demo video, training videos, and the interactive demo with an Echospan representative had already convinced us that we had found something of quality that we were excited to use. I would HIGHLY recommend starting with the videos and a trial (we just ran a fake 360 with one of our colleagues and set a few of us up multiple times as different raters with different working relationships (direct report, supervisor, peer, ...)). This helped us understand how to use a good bit of the tool and see how things showed up in different views of the reporting prior to purchasing. To be honest, however, the tool "had us at hello"; we knew right away that there was no going back. Customer service and the development team have been OUTSTANDING; they've resolved all of our concerns/issues and have answered all of our questions to our great satisfaction both during the trial period and since purchasing. I cannot say enough about how truly impressed we've been with them. We are now in May 2016, just 3 months since finding Echospan, and are working on our 3rd project of running 360s for different clients through the tool, and it just keeps getting better and easier to use. The functionality of the product is outstanding, and we couldn't be happier with it. Review Source JP Janet P. Consultant Information Technology and Services Used the software for: Less than 6 months ### "EchoSpan for 360 Feedback Reviews" February 19, 2024 5.0 It was a great experience and I plan to continue using EchoSpan for all my client surveys. Pros I like the flexibility and customization features of Echospan. I could add, edit, and delete competencies to meet my client's needs. Reporting has a wealth of information. Importing raters was easy using Excel. However, the best part of using EchoSpan was the support provided by \[sensitive content hidden\]. She quickly responded to questions and ensured I knew how to use the software. She set up a test project for practice. She went above and beyond for client support. EchoSpan support is also very good. Cons Nothing really. Like any software, it has a learning curve but it is intuitive and easy to learn. Reason for choosing EchoSpan Flexible 360 Less expensive and easier to set up a 360 review quickly Review Source AH Aerowenn H. Program Manager Used the software for: 2+ years ### "Echospan offers a valuable and easy to use tool for 360 feedback reviews." June 14, 2017 5.0 Pros Echospan is easy to use. I can customize my 360 report questions and other features easily. The system allows me to create 360 feedback reports specific to the individual or group to be reviewed. Anytime I have a question, it's answered promptly and effectively by customer service, often with a foloow up to make sure all is well. Cons The annual fee is steep. It depends on how many reviews you actually use throughout the year as to whether the annual fee is worth it. We've re-upped several years in a row though though! Review Source PT Paula T. Senior OD BP Automotive Used the software for: 2+ years ### "Great System" October 11, 2018 5.0 The experience has been fantastic. From support, ease of use, customization and professional reports! Highly recommend Pros \- System is very intuitive and easy to use - Reports are generated with a click of a button - Can align current development activities into body of report - Participants can select their own raters in system - Automated email reminders to complete 360 feedback Cons \- Would like to place our own pictures on front of report and through suggested development activiites Review Source Response from EchoSpan November 9, 2018 Paula, Thank you for your review. We are glad to hear you are pleased with our 360 feedback tool. Custom images on report covers are a feature of the Enterprise edition of our tool. Additionally, customized pictures and graphics can be accommodated in reports. Just let our support team know the specifications and they can instruct you on how to include them or if it will require a minimal development effort for customization. RP Ruth P. HR Manager Construction Used the software for: 2+ years ### "Love the Echospan 360 Reviews!" August 29, 2016 5.0 Great support team; very quick to respond and find resolution Pros Ability to customize; cost effective; great tool to provide feedback Review Source TD Tara D. Executive Assistant Non-Profit Organization Management Used the software for: 1-2 years ### "EchoSpan Review" January 29, 2020 5.0 Pros I liked this software because of how easy it was to add custom competencies. I also liked the reminder system and how it could be customized. The training tools were perfect to learn how to use! Cons I wouldn't say there were any cons but since I was the the person who didn't originally set up the system at our organization, it took me awhile to figure out where everything was. Once I read the training materials, I was able to get a better understanding of where everything is and everything was great! Review Source SB Shrayashi B. Senior Consultant Management Consulting Used the software for: 2+ years ### "Great 360 Feedback Tool!" August 8, 2016 5.0 I have used Echospan as a partner for a few different companies that I have been employed with, and they have been outstanding in meeting the needs of each one. From using them directly, and for our clients, the system is flexible, easy to use and administer, and gives us the variety of options and customizations that we need for administration, tracking and reporting. I've investigated several other vendors, and Echospan is indeed at the top for their system functionality and flexibility, as well as their support. I would highly recommend their 360 product. Review Source CB Cherish B. Used the software for: ### "Review of EchoSpan 360-Degree Feedback Tool" May 17, 2016 5.0 We use EchoSpan's 360-Degree Feedback and Development Planning tool for many of our clients with projects ranging from an individual 360 to groups of 50 or more people. The tool is user-friendly and the customer service is top notch. The EchoSpan team is responsive and always willing to help with customizations and any questions we may have while a project is underway. Our clients find the feedback reports informative and beneficial as they continue to develop as leaders and many of our clients take advantage of the development planning tool as well, as an add-on to the feedback tool. Highly recommend! Review Source CW Crystal W. Executive Coach Management Consulting Used the software for: Less than 6 months ### "Expert Feedback " February 22, 2021 5.0 The tool is extremely intuitive and easy to implement. The customer support is stellar and helps make the overall administration of the tool seamless. Pros I have used EchoSpan in a previous capacity. It was the first resource I turned to when a client needed to deploy a 360 feedback tool in their organization. Cons I have no dislikes. The tool met my and the clients needs. Reason for choosing EchoSpan Flexible 360 The ease of use and quality product. Review Source MC Matt C. COO Used the software for: ### "EchoSpan - Very user friendly and efficient " May 10, 2016 5.0 I had a great experience with EchoSpan's 360 tool. All aspects of my review could be customized, management of the process was clear, and reports could be generated on demand. Our users complimented the modern look of the interface and did not require any instruction to complete their reviews. I would highly recommend this product to anyone looking for a solid 360 tool that can adapt to any process. Review Source SS Stefanie S. Director of patient experience Used the software for: ### "Echo span 360 feedback tool." May 16, 2016 5.0 I found that the software was very easy to work with and that I was able to customize the software to obtain the data that is most valuable to our organization. Whenever I ran into an issue with the software, customer service was prompt and excellent. 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