PestaRoo

PestaRoo

4 / 5 12 reviews

Who Uses This Software?

The independent pest control operator with a primary focus on the USA.


Average Ratings

12 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $59.00/month/user
  • Deployment
    Installed - Mac
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Business Hours

Vendor Details

  • PestaRoo
  • www.pestaroo.com
  • Founded 1985
  • United States

About PestaRoo

Mac OS X (or Windows). Beautiful with amazing Ease of Use and Visual Clarity. Unlimited customers, contact numbers, locations, work orders, and invoices. Tooltips and help notes on every screen. Daily or weekly view into Scheduling. Repeat scheduling. Easy A/R. View Location Maps. Prints WOs on plain NCR paper. Prints mailing labels, postcards, and sends emails for promotions. Tracks sales by technician, service type, town, or YTD. Incredible data mining. No contract required!


PestaRoo Features

  • Billing & Invoicing
  • Customer Service History
  • Dispatch Management
  • Fleet Management
  • Inventory Control
  • Mobile Access
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Property Layouts
  • Quotes / Estimates
  • Scheduling

PestaRoo Reviews

Disappointed! Horrible Experience with PestaRoo

Aug 01, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: In theory, it has great features

Cons: Is not compatible with Windows

Overall: We were excited about PestaRoo and all of the features it offered. Unfortunately, it seems this product is designed for and operates best with Apple products. It is supposed to adapt with windows, but we had constant glitching, certain applications wouldn't even open properly at all and it lost info we were entering after closing the application. I followed all written and video tutorials and still the program just wasn't cutting it. I do think that if I had Mac, it would have worked beautifully. I reached out to the owner/creator and the contacts for Customer service and tech support by email letting them know that I am dissatisfied with the product, and would like a refund especially since I used it for about a week. I was then told that the owner had tried to call three times to welcome us and go over any questions, which was untrue, he only reached out to me once. He never addressed my request for a refund and said I needed to let them teach me via phone how to make it work. I explained that we are a busy office and that the training they have available would be no different from what they would be telling me and that it is an Application problem and non-compatible. I emailed two other times requesting cancellation and refund, with no reply at all and then today I received another invoice for the next month's service. Ummm NO! I do not recommend PestaRoo to anyone Mac or otherwise simply due to the fact that they do not back their product enough to offer quality customer service or a satisfaction guarantee.

More glitches with each update!

Feb 29, 2016
2/5
Overall
1 / 5
Ease of Use
2 / 5
Customer Support

Comments: The software started off good a couple years ago. The make-your-own work orders is really the best feature of the program. Good luck if you run this program off Windows or a laptop. Each time new updates were introduced I would end up spending a month or two on the phone with them fixing things that used to work, but no longer did. As for the customer service... it really depends on who you get. The Support Manager was always as helpful as she could be. The Main Developer on the other hand was constantly dismissive and arrogant. I was told that I have to change how I run my business to fit their software. What spurred this review was after dealing with many minor-moderate glitches over the last 2 months I had a large problem with the product usage reports. It wasn't there. I am responsible for reporting to the Ag Commissioner every chemical used over the last month for every stop. So now I have to go through every paper copy and add them up myself. I contacted the developer to fix this. He said I did not leave a message over the weekend when I did, and then told me he would have to get back to me in 2 hours because he was going to lunch with some friends. A bad comment on a website would be the least of my worries if I treated one of my customers like that. Very unprofessional!

Software isn't nearly as easy as it says!

Feb 05, 2016
2/5
Overall
2 / 5
Ease of Use
5 / 5
Customer Support

Comments: Spent the week trying to figure out the system and it is lacking required information required by Washington State Dept. of Agriculture. Also formatting is a bit rough. On the pro side it will allow you to print work-orders and you don't have to buy special paper. I am giving a 5 for customer service because they did try calling. I am however out in the field during their hours.

Pestaroo

Sep 04, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: A great way manage a business.

PestaRoo

Aug 27, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great Program, Our business would not be what it is today without it.

Pestaroo is an amazing company!

Aug 23, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The support Pestaroo provides is amazing, no matter how simple the question they don't mind helping.

Review

Aug 23, 2013
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our customers like the new work orders showing what products used.
It is very easy to enter new products and service types. Overall, easy to use.

The only con I see is that I can not reprint the deposit report.

PestaRoo

Aug 22, 2013
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: There are lots of things I like about PestaRoo. I really like the accounting and billing features of the program. Also really like the way you can have virtually unlimited addresses linked under one main account. Also you never have to buy any pre printed forms to use, PestaRoo generates all the ones you could need. Chemical usage tracking is excellent. After getting use to the program I really don't have any complaints about any of it's features.

PestaRoo, 2nd to none!

Aug 22, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I know I'm supposed to say a con but I honestly can't, unless it's that PestaRoo doesn't run my company for me. I mean I do have to put SOME effort into it!! LOL Seriously, I've used PestaRoo several years and have to give it a 5 star. The customer support is second to none, in any business, any place!

Loving it

Aug 22, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We found Pestaroo after tried two other systems and being frustrated with those two.
They made the transition from the old one to Pestaroo so easy and very supportive, so we did not have to have any problems to run business as usual right after switching it.

It's easy to use and clean look on the screen. Simple yet enough to cover all kinds of pest control needs. I love their support system. I don't have to press 1 for English, press 2 for technical, ... to wait forever for urgent support. They always got our back and fast to respond either by phone or email.

I am the owner and this system protects business owners by not allowing 'iffy' inputs or deleting important information. Business owners have to trust employees to certain extent, but must have a system to protect the company. Pestaroo is really good at thinking about it. I enjoy using the system every day, and loving it after three years being the user.

PestaRoo

Aug 22, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Mike is always ready to help with any situation, no matter where he is, or when it is. Great support and super people.

The Perfect Software For My Business

Aug 22, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After a great deal of research to find the perfect software for my company, I chose PestaRoo. This is a great package to grow with my business because it's much more cost efficient than most of the other providers I looked at and is relatively easy to use. The customer service team is always available and are extremely helpful if I get stuck; that is a tremendous benefit for any technology driven product in my opinion. I would definitely recommend PestaRoo and have quite often referred their name to others in the industry who are on the hunt for the perfect pest control software.