CallFire

CallFire Hosted IVR

5 / 5 9 reviews

Who Uses This Software?

With the CallFire system, any sized customer is ideal. The software is easily scaleable to maximize a lean startup team, or help improve efficiency on the enterprise level.


Average Ratings

9 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month/user
  • Pricing Details
    Pay&Go starts at $5+. Free trial includes 30 credits, valid for 2 weeks.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • CallFire
  • www.CallFire.com
  • Founded 2005
  • United States

About CallFire Hosted IVR

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient. IVR systems, also known as phone trees, improve efficiencies by letting customers choose the type of help -- such as self-service or speaking with an agent -- that theyd prefer. IVR systems can be applied for both inbound and outbound messaging. The CallFire IVR system is easy to use and streamlines your communications.


CallFire Hosted IVR Features

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail

CallFire Hosted IVR Reviews Recently Reviewed!


Easy to use and feature rich, we've grown to absolutely love it.

May 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The UI is easy to navigate and all major features are clearly accessible from nearly anywhere. The reports are also powerful so we've been able to track & update metrics, increasing our overall productivity quite quickly.

Cons: Initially we were concerned the features may not be that beneficial to us but once we began to see an increase in revenue due to sending out discounts & promotions, along updates and notifications so easily, we were very pleased.

Capterra-loader

a simple tool for an effective business communication

Apr 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros:
It has a simple and easy to use interface that adapts to the necessary requirements in the framework of new technologies for business development, taking into account the voip technology.

Cons:
It presents small flaws with Microsoft's internet browser platform, it would be convenient to evaluate the situation and other products that work very well on this platform and when combined with CallFire would present better benefits

Overall:
I was easy to handle, fast and efficient for what was required at the time

Capterra-loader

Callfire auto dialer reduces the time when we placing calls to our client's customers.

Mar 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Callfire integrates with our CRM system. Therefore we can enter notes directly in the system. It is easy to use and the customer service is great.

Cons: There is nothing that we don't like about this software. Callfire meets everything we need in an auto dialer.

Use it all the time for my business

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use this software for all my outgoing calls. It allows me to schedule confirmations to my clients with one click of a button

Cons: I had it set up for me by a subcontracted programmer. I do not have the technical knowledge to manage my set up. Wish the company had people on call to set up things for me and later make changes

Overall: great software!

Capterra-loader

Great tool for VOIP

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We've gotten several numbers for our lead generation business from CallFire, and have never had a problem. Easy to buy and monitor these numbers

Cons: Interface is a bit antiquated, but after the learning curve it is relatively smooth. Sometimes customer support took a while to respond.. but I'm an impatient guy. :)

Overall: Great for getting VOIP numbers!

Great software for a great price

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to setup and easy to use. Lots of great data points, post campaigns, and great reports. Online login and setup is great when working remotely.

Cons: User interface can be a little tricky at first but once you get the hang of it, works well. Customer support is great but a little inconsistent at times.

Cheap, easy phone banking

Jul 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is the most cost-effective way we've found to do our online phone banking. It has a lot of customizable options in set up, and we can easily set up a campaign to gather information.

Cons: I'd prefer my agents/callers to not have to sign up for an account when they join a calling campaign. It results in unwanted marketing emails to people who aren't potential customers.

Overall: It allows us to do so much of our external outreach -- phone banking, texting, robo calls, and more!

Excellent for managing multiple call campaigns

Dec 12, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Versatile, fairly easy to use, easy to customize.

Cons: Sometimes tough to export data.

Overall: The non-profit agency that I work for has been using the Callfire Cloud Call Center for over 5 years now as a tool to better manage our customer service outreach. The software allows us to easily create small targeted calling campaigns for individual staff or a large multi-user campaign for customer service follow-up with our entire customer base. The metrics that the software provides allow us to track staff productivity during calls, see good versus bad phone numbers, a number of live answers, etc. The data/question screen allows for customized Q&A that operators can fill in while on a call and which can be exported to Excel for data mining later. One major complaint is when trying to export the data. Not sure if this is due to the size of the campaigns, internet connection, the software itself, or what but it can often take several clicks of the export/download option over many minutes (I've seen it take anywhere from 3 minutes which is reasonable to one time when I spent over 20 minutes trying to open a campaign and export/download the results). This issue we have witnessed on multiple occasions over the years so it's not an isolated incident but again, tough to truly track down what the problem is. Customer Service, however, has been great in trying to help us on the occasions when we needed info but could not get it from the system.

Love this app!!!

Apr 27, 2016
5/5
Overall

Comments: Absolutely amazing. If you have too many people to call, use this app. I love it as I simply hate dialing. This app saves my life and improves my productivity.

Pros: Easy to use, fast and efficient. Love it! Friendly staff!

Cons: None! Not a thing I encounter but may be the occassional Internet lag.