Who Uses This Software?

With the CallFire system, any sized customer is ideal. The software is easily scaleable to maximize a lean startup team, or help improve efficiency on the enterprise level.


Average Ratings

18 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month/user
  • Pricing Details
    Pay&Go starts at $5+. Free trial includes 30 credits, valid for 2 weeks.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • CallFire
  • www.CallFire.com
  • Founded 2005
  • United States

About CallFire

Put your outbound dialing into overdrive with CallFire's Cloud Call Center. Simply upload your contacts, and in minutes, CallFire's Power Dialer will connect your sales agents to live leads. CallFire can call up to 4 phone lines per agent and will leave answering machine messages. CallFire saves time by weeding out busy signals, bad phone numbers, and handling answering machines. Agents focus on speaking with live customers, leading to 20-30% increases in efficiency over manual dialing.


CallFire Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Call Center Management
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Lead Management
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Surveys
  • Call Recording
  • Call Routing
  • Caller Identification
  • Campaign Management
  • Conversion Tracking
  • CRM
  • IVR / Voice Recognition
  • Keyword Tracking
  • Channel Management
  • Contact Database
  • Email Marketing
  • Event Triggered Actions
  • Lead Management
  • Multi-Campaign
  • Auto-Dialing
  • Call List Management
  • Call Recording
  • Campaign Management
  • Dashboard
  • Data Management
  • Lead Capture
  • Lead Distribution
  • Lead Scoring
  • Performance Management
  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail
  • Auto Dialer
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • CRM
  • Inbound Call Center
  • IVR / Voice Recognition
  • Lead Distribution
  • Outbound Call Center
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

CallFire Reviews Recently Reviewed!


Callfire Review

Oct 09, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I was using some other auto dialing products before i got to know about Callfire from one my business mate. When i saw it working i was amazed. The uploading of the data, caller lists is very easy no matter if it is any file extension format it accepts all and shows you the exact call details on the screen as they are uploaded on it. We do not have to mention the unwanted details like address, zip, area code or postal code like rest of the dialer requires necessarily in order to get the calling list uploaded on the software. The call connectivity is excellent and i never have experienced a call drop or breakage call echo while dialing, (Provided sufficient internet bandwidth). They have got exiting upgraded features like messaging from a smart phone app. Call broadcasting and even you can track your call records as well. IVR (interactive voice responses) lets you set us inbound caller messages, product details, help center escalations till the time the caller is being answered by the next available agent. We also can make conference calls as well as call routing from this software. Also we can configure as many agents as we want on this dialer. We also can rely on the superior customer service as they are always available to help us with any technical issues.

Cons: Honestly, no hassle, nothing to say bad or anything which i dont like about this product. It worth's every single penny invested.Value for money and happy customer engagement.

Overall: It has been a great help for my business to generate more revenue with better quality and low maintenance problems.

Excellent for managing multiple call campaigns

Dec 12, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Versatile, fairly easy to use, easy to customize.

Cons: Sometimes tough to export data.

Overall: The non-profit agency that I work for has been using the Callfire Cloud Call Center for over 5 years now as a tool to better manage our customer service outreach. The software allows us to easily create small targeted calling campaigns for individual staff or a large multi-user campaign for customer service follow-up with our entire customer base. The metrics that the software provides allow us to track staff productivity during calls, see good versus bad phone numbers, a number of live answers, etc. The data/question screen allows for customized Q&A that operators can fill in while on a call and which can be exported to Excel for data mining later. One major complaint is when trying to export the data. Not sure if this is due to the size of the campaigns, internet connection, the software itself, or what but it can often take several clicks of the export/download option over many minutes (I've seen it take anywhere from 3 minutes which is reasonable to one time when I spent over 20 minutes trying to open a campaign and export/download the results). This issue we have witnessed on multiple occasions over the years so it's not an isolated incident but again, tough to truly track down what the problem is. Customer Service, however, has been great in trying to help us on the occasions when we needed info but could not get it from the system.

Use it all the time for my business

Feb 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use this software for all my outgoing calls. It allows me to schedule confirmations to my clients with one click of a button

Cons: I had it set up for me by a subcontracted programmer. I do not have the technical knowledge to manage my set up. Wish the company had people on call to set up things for me and later make changes

Overall: great software!

Easy to use and feature rich, we've grown to absolutely love it.

May 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The UI is easy to navigate and all major features are clearly accessible from nearly anywhere. The reports are also powerful so we've been able to track & update metrics, increasing our overall productivity quite quickly.

Cons: Initially we were concerned the features may not be that beneficial to us but once we began to see an increase in revenue due to sending out discounts & promotions, along updates and notifications so easily, we were very pleased.

Great software for a great price

Nov 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to setup and easy to use. Lots of great data points, post campaigns, and great reports. Online login and setup is great when working remotely.

Cons: User interface can be a little tricky at first but once you get the hang of it, works well. Customer support is great but a little inconsistent at times.

Easy to use

Jul 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: CallFire's Cloud Call Center is an easy to use phone banking tool to use. You can set up scripts, questions/responses, transfers, pre-recorded answering machine messages, etc.

Cons: Two main things: (1) I've noticed reporting from the Cloud Call Center can be buggy. Calls show as Live Answer when they were actually Answering Machine drops, for instance. (2) Apparently CallFire has deprioritized this tool, so they no longer officially support it. We've had accounts for years so we are grandfathered in, but this is problematic to me for our future use.

A very useful product

Jul 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: A User friendly product, enables managing many calls, highly customized and also provides easy online login facilities.

Cons: I did not come across any difficulty or any complications while using this product. The only draw back was that I was unable to view previously sent text.

Cheap, easy phone banking

Jul 18, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is the most cost-effective way we've found to do our online phone banking. It has a lot of customizable options in set up, and we can easily set up a campaign to gather information.

Cons: I'd prefer my agents/callers to not have to sign up for an account when they join a calling campaign. It results in unwanted marketing emails to people who aren't potential customers.

Overall: It allows us to do so much of our external outreach -- phone banking, texting, robo calls, and more!

Call Fire Review

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This system does it all. Does the mass text messaging , mass voicemail and its simple to use!

Cons: The only thing I didn't like was that the voicemail that was sent IF the person picks up the phone and it was supposed to go to their voicemail then it just hangs up on them. I think that if they answer it should at least have the recording to hear. Or bypass the answer option and show up in their voicemail box if at all possible.

Overall: The customer service team was great! They helped me figure out the kinks and gave me tips on converting my pre-recorded messages to a file that could up load and it was no headache at all!

Capterra loader

CallFire is an Effective & Affordable Solution

Dec 04, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - The voices for type-to-speech are pleasant, easy to understand

- It's really affordable

- The interface makes it easy to set up

- Live transfer is extremely useful

Cons: - I wish it had the ability to edit the text of a recording, or at least view the words being spoken so they can be copied to another response. It's a bit cumbersone to have to retype for small changes.

Overall: I was in a pinch with my billing admin out of the office for a long time, so I needed a solution to let clients know if their invoice was overdue. I set up CallFire and got fantastic results from the first time I used it. I love the option of transferring to a live person, too. It's been great for recouping late payments in my small business.

Capterra loader

Callfire auto dialer reduces the time when we placing calls to our client's customers.

Mar 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Callfire integrates with our CRM system. Therefore we can enter notes directly in the system. It is easy to use and the customer service is great.

Cons: There is nothing that we don't like about this software. Callfire meets everything we need in an auto dialer.

Great thus far!

May 23, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software has allowed my business to grow substantially. They make it very easy to use and you also do not have to sign up for a monthly subscription

Cons: I do not like the fact that you cannot see your past text sent out to your clients. That would help me be able to respond to other messages.

Overall: It is very user friendly.

Capterra loader

Great tool for VOIP

Jan 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We've gotten several numbers for our lead generation business from CallFire, and have never had a problem. Easy to buy and monitor these numbers

Cons: Interface is a bit antiquated, but after the learning curve it is relatively smooth. Sometimes customer support took a while to respond.. but I'm an impatient guy. :)

Overall: Great for getting VOIP numbers!

Works!

Jun 08, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Until now find me good software because it allows me to record calls, configure the auto dialer, is easy to use and handling in the interface without complications.

Cons: Until now I had no complications when using VoIP Call Tracking, on the contrary, it is simple to use and very practical.

Works like a charm with so much data!

Nov 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Amazing data! Of course this does a great job at making robo call campaigns; easy, quick and very effective. However I had no idea the amount of data that would be provided; geographical mapping, pick ups, voicemails, no answers, etc.

Cons: The main issue I have has more to do with my VOIP system, since it requires a direct phone number for call transfer it is hard to make it go to a specific person.

Overall: As a nonprofit that does client service, we use this to follow up with clients on a weekly basis. It has saved us so any man hours and the clients like have the gently reminders.

Capterra loader

a simple tool for an effective business communication

Apr 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros:

It has a simple and easy to use interface that adapts to the necessary requirements in the framework of new technologies for business development, taking into account the voip technology.

Cons:

It presents small flaws with Microsoft's internet browser platform, it would be convenient to evaluate the situation and other products that work very well on this platform and when combined with CallFire would present better benefits

Overall:

I was easy to handle, fast and efficient for what was required at the time

Great Tool For Out Going Calls

May 31, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: CallFire is a best auto dialer software for out going calls. CallFire is a powerfull telemarketing & call center tool. You can use CallFire easily for your all outgoing calls. You can monitor all calls to check results and performance of your team.

Cons: CallFire is easy to use and understandable options. It has friendly user enter face. Everything you feel need in an auto dialer, CallFire provides. It has great customer support service.

Love this app!!!

Apr 27, 2016
5/5
Overall

Comments: Absolutely amazing. If you have too many people to call, use this app. I love it as I simply hate dialing. This app saves my life and improves my productivity.

Pros: Easy to use, fast and efficient. Love it! Friendly staff!

Cons: None! Not a thing I encounter but may be the occassional Internet lag.