--- title: "CallFire Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CallFire Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/106571/CallFire-Cloud-Call-Center/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # CallFire Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CallFire ## What is CallFire? Put your outbound dialing into overdrive with CallFire's Cloud Call Center. Simply upload your contacts, and in minutes, CallFire's Power Dialer will connect your sales agents to live leads. CallFire can call up to 4 phone lines per agent and will leave answering machine messages. CallFire saves time by weeding out busy signals, bad phone numbers, and handling answering machines. Agents focus on speaking with live customers, leading to 20-30% increases in efficiency over manual dialing. ## What is CallFire used for? [Call Tracking](https://www.capterra.com/call-tracking-software/)[Inside Sales](https://www.capterra.com/inside-sales-software/)[Telemarketing](https://www.capterra.com/telemarketing-software/) Top alternative Featured Overall rating Based on 26 user reviews Reviews sentiment Positive 81% Neutral 12% Negative 8% Starting price $599 Usage Based, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CallFire?[Manage this product listing](https://www.g2.com/products/callfire/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CallFire 4.3 (26) VS. [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting Price $599 Usage Based, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (25) Ease Of Use 4.5 (271) Value For Money 4.3 (24) Value For Money 4.2 (239) Customer Service 4.1 (21) Customer Service 4.3 (249) ## CallFire alternatives [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars Highest Rated [4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (467)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars ## FAQs about CallFire Overview ### Which roles and teams benefit most from CallFire? CallFire is most used by marketing and outreach teams, sales and account managers, and business leaders who run phone and text campaigns for lead follow-up, customer notifications, and promotions. Operations and support staff use it to manage outbound calling workflows, while analysts and technical teams monitor campaign activity and communication performance. Answer based on 24 reviews Overview ### What company size and specific industries is CallFire built for? CallFire is designed for customers of any size, from lean startups to enterprise organizations. It fits companies that need a scalable communication platform to support small teams as they grow and to improve efficiency across larger operations. No specific industries are named in the vendor description. Features and Usability ### What are the key features of CallFire? CallFire offers outbound and inbound call center management, auto-dialer options including power, predictive, preview, and progressive dialing, plus call routing, call logging, call recording, and call monitoring. It also includes IVR, CRM, contact management, campaign management, reporting/analytics, call tracking metrics, and lead distribution. Pricing ### How much does it cost and what fees or limitations are included? CallFire starts at $99 per month for the Lite plan, with Startup at $199, Grow at $299, and Pro at $599 per month, all usage based except Lite. It offers a free version and free trial, charges no setup fees, and can be canceled anytime. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does CallFire offer? CallFire provides webinars, documentation, and videos to help teams get started. Webinars support live, guided instruction, documentation offers written reference material for setup and feature review, and videos provide visual walkthroughs that users can follow at their own pace. Answer based on 3 reviews Getting Started and Support ### What customer support options does CallFire offer? CallFire provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users describe support as helpful when reachable, but experiences vary, with some reporting slow responses, inconsistent follow-up, and occasional trouble getting issues resolved through submitted requests or the support line. Answer based on 8 reviews ## Features AI summary Based on 558 Call Center reviews Capterra data shows that buyers of IVR software rank the following features as their top priorities: - **Call Center Management** (**53%** of reviewers rated this feature as critical) - **Call Routing** (**57%**) - **Automatic Call Distribution** (**52%**) CallFire supports **Call Center Management** and **Call Routing**, giving teams the tools to oversee call activity and direct callers to the right destination more efficiently. However, it does not include **Automatic Call Distribution**. Instead, it offers other features that reviewers also rate as important, including **Call Logging** (**46%**), **Call Monitoring** (**44%**), and **Call Recording** (**46%**), helping businesses track conversations, review agent performance, and maintain records for quality control and follow-up. Call Center Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Routing 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Recording 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Disposition 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Track and report on call outcomes Call Tracking Metrics 3.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Measure campaign influence through collection of keyword tracking and revenue sources Caller ID 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone CallFire 40 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Management: Ability to handle large datasets - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Keyword Tracking: Track and monitor a specific set of keywords - Lead Distribution: Route and distribute your leads to third party buyers - Manual Dialer: Agents choose who to call and when - Multi-Campaign: Manage multiple campaigns in one system - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Survey/Poll Management: Create and administer polls and surveys - Text to Speech: Turns text into natural sounding speech - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.3 (25) 4.3 Based on 25 reviews ## Pricing Value for money 4.3 (24) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/106571/CallFire-Cloud-Call-Center/pricing/) Pro $599.00 Usage Based,Per Month It includes: - $10 Keywords - $1.75 Phone Numbers - 20000 Minutes/ Texts - Record Inbound Calls for Free - Text-to-Speech Support - Unlimited Contacts Grow $299.00 Usage Based,Per Month It includes: - 10000 Minutes/ Texts - $13 Keywords - $2 Phone Numbers - Record Inbound Calls for Free - Text-to-Speech Support - Unlimited Contacts Startup $199.00 Usage Based,Per Month It includes: - $15 Keywords - $2.25 Phone Numbers - 5500 Minutes/ Texts - Record Inbound Calls for Free - Text-to-Speech Support - Unlimited Contacts Lite $99.00 Per Month It includes: - $20 Keywords - 2500 Minutes/ Texts - $2.5 Phone Numbers - Record Inbound Calls for Free - Text-to-Speech Support - Unlimited Contacts Pay as you go $0.06 Per User, It includes: - $10 Phone Numbers - $25 Keywords - 6ยข Per Minute/ Texts - Record Inbound Calls for Free - Text-to-Speech Support - Unlimited Contacts Value for money 4.3 (24) 4.3 Based on 24 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (21) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (21) 4.1 Based on 21 reviews ## User reviews Overall rating 4.3 Based on 26 reviews Filter by rating Counts reflect reviews available in this feed. 5(15) 4(6) 3(3) 2(1) 1(1) Mentioned topic Recent reviews first, then most helpful RE Reviewer Founder / CEO Used the software for: Less than 1 year ### "CallFire is an Effective & Affordable Solution " 5.0 December 7, 2018 I was in a pinch with my billing admin out of the office for a long time, so I needed a solution to let clients know if their invoice was overdue. I set up CallFire and got fantastic results from the first time I used it. I love the option of transferring to a live person, too. It's been great for recouping late payments in my small business. Pros \- The voices for type-to-speech are pleasant, easy to understand - It's really affordable - The interface makes it easy to set up - Live transfer is extremely useful Cons \- I wish it had the ability to edit the text of a recording, or at least view the words being spoken so they can be copied to another response. It's a bit cumbersone to have to retype for small changes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Talent Aquisition Group Member Used the software for: 1-3 years ### "Callfire Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 11, 2018 It has been a great help for my business to generate more revenue with better quality and low maintenance problems. Pros I was using some other auto dialing products before i got to know about Callfire from one my business mate. When i saw it working i was amazed. The uploading of the data, caller lists is very easy no matter if it is any file extension format it accepts all and shows you the exact call details on the screen as they are uploaded on it. We do not have to mention the unwanted details like address, zip, area code or postal code like rest of the dialer requires necessarily in order to get the calling list uploaded on the software. The call connectivity is excellent and i never have experienced a call drop or breakage call echo while dialing, (Provided sufficient internet bandwidth). They have got exiting upgraded features like messaging from a smart phone app. Call broadcasting and even you can track your call records as well. IVR (interactive voice responses) lets you set us inbound caller messages, product details, help center escalations till the time the caller is being answered by the next available agent. We also can make conference calls as well as call routing from this software. Also we can configure as many agents as we want on this dialer. We also can rely on the superior customer service as they are always available to help us with any technical issues. Cons Honestly, no hassle, nothing to say bad or anything which i dont like about this product. It worth's every single penny invested.Value for money and happy customer engagement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Horrible support, and way too many calls dropped" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 March 28, 2022 Pros Interface is relatively easy to use. That's about it for now. IVR support is non-existent. Cons Customer support, which used to be decent, is now a form you fill out. The form you fill out goes into the ether. No response in email that form was received. Price is fairly expensive relative to Twilio. Call are being dropped 30% of the time. Despite our testing proof otherwise, they are blaming our phones for the issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Partner Used the software for: 3-5 years ### "Use it all the time for my business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 23, 2018 great software! Pros I use this software for all my outgoing calls. It allows me to schedule confirmations to my clients with one click of a button Cons I had it set up for me by a subcontracted programmer. I do not have the technical knowledge to manage my set up. Wish the company had people on call to set up things for me and later make changes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer National Account Manager Used the software for: 1-3 years ### "Easy to use and feature rich, we've grown to absolutely love it." 5.0 May 9, 2018 Pros The UI is easy to navigate and all major features are clearly accessible from nearly anywhere. The reports are also powerful so we've been able to track & update metrics, increasing our overall productivity quite quickly. Cons Initially we were concerned the features may not be that beneficial to us but once we began to see an increase in revenue due to sending out discounts & promotions, along updates and notifications so easily, we were very pleased. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Matt W. President Used the software for: 3-5 years ### "Where is the customer support? Can't log into my account, and can't reach anyone to get help!" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 July 13, 2023 Terrible. AWFUL. ABYSMAL. LAMENTABLE. Pros It's relatively easy to use and setup, and the customer service used to be great. Cons Now customer service is apparently non-existent. They don't answer the support line--EVER, in my experience over the past several weeks. I CANNOT ACCESS MY ACCOUNT TO MAKE ANY CHANGES TO CALL ROUTING BECAUSE I HAVE BEEN LOCKED OUT OF MY ACCOUNT, THERE IS NO OPTION FOR THE USER TO RESET WITHOUT ASSISTANCE, AND I KEEP SUBMITTING TROUBLE TICKETS THAT APPEAR TO GO NOWHERE. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Applications Support & Project Analysis Used the software for: 3-5 years ### "Easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 31, 2018 Pros CallFire's Cloud Call Center is an easy to use phone banking tool to use. You can set up scripts, questions/responses, transfers, pre-recorded answering machine messages, etc. Cons Two main things: (1) I've noticed reporting from the Cloud Call Center can be buggy. Calls show as Live Answer when they were actually Answering Machine drops, for instance. (2) Apparently CallFire has deprioritized this tool, so they no longer officially support it. We've had accounts for years so we are grandfathered in, but this is problematic to me for our future use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DG Don G. Used the software for: 3-5 years ### "Excellent for managing multiple call campaigns" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 15, 2016 The non-profit agency that I work for has been using the Callfire Cloud Call Center for over 5 years now as a tool to better manage our customer service outreach. The software allows us to easily create small targeted calling campaigns for individual staff or a large multi-user campaign for customer service follow-up with our entire customer base. The metrics that the software provides allow us to track staff productivity during calls, see good versus bad phone numbers, a number of live answers, etc. The data/question screen allows for customized Q&A that operators can fill in while on a call and which can be exported to Excel for data mining later. One major complaint is when trying to export the data. Not sure if this is due to the size of the campaigns, internet connection, the software itself, or what but it can often take several clicks of the export/download option over many minutes (I've seen it take anywhere from 3 minutes which is reasonable to one time when I spent over 20 minutes trying to open a campaign and export/download the results). This issue we have witnessed on multiple occasions over the years so it's not an isolated incident but again, tough to truly track down what the problem is. Customer Service, however, has been great in trying to help us on the occasions when we needed info but could not get it from the system. Pros Versatile, fairly easy to use, easy to customize. Cons Sometimes tough to export data. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Pamela C. Chief Experience Officer Used the software for: 3-5 years ### "Callfire auto dialer reduces the time when we placing calls to our client's customers." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2018 Pros Callfire integrates with our CRM system. Therefore we can enter notes directly in the system. It is easy to use and the customer service is great. Cons There is nothing that we don't like about this software. Callfire meets everything we need in an auto dialer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Research and Marketing Executive Used the software for: 1-3 years ### "Great and effective tool!" 5.0 December 20, 2018 An excellent product at a reasonable price. Pros Easy to use, productive and an efficient software. I use CallFire for all of my outgoing calls. A trustworthy product. Cons None. I did not come across any drawbacks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/106571/CallFire-Cloud-Call-Center/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.