# CallFire Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CallFire Software - reviews, pricing plans, popular comparisons to other IVR products and more. Source: https://www.capterra.com/p/106571/CallFire-Cloud-Call-Center/alternatives --- # CallFire Software Review 2026: Features, Integrations, Pros & Cons Last updated on December 14, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CallFire ## What is CallFire? Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient. IVR systems, also known as phone trees, improve efficiencies by letting customers choose the type of help -- such as self-service or speaking with an agent -- that theyd prefer. IVR systems can be applied for both inbound and outbound messaging. The CallFire IVR system is easy to use and streamlines your communications. ## What is CallFire used for? [Inside Sales](https://www.capterra.com/inside-sales-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/)[IVR](https://www.capterra.com/ivr-software/) Top alternative Featured Overall rating Based on 26 user reviews Reviews sentiment Positive 81% Neutral 12% Negative 8% Starting price $599 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CallFire?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.CallFire.com&name=CallFire) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CallFire 4.3 (26) VS. [4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting Price $599 Usage Based, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (25) Ease Of Use 4.3 (223) Value For Money 4.3 (24) Value For Money 4.1 (188) Customer Service 4.1 (21) Customer Service 4.1 (199) ## CallFire alternatives Highest Rated [4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/) Starting price $24.00 Per User, Per Month [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Disposition 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Track and report on call outcomes Call Tracking Metrics 3.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Measure campaign influence through collection of keyword tracking and revenue sources Call Center Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Caller ID 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Recording 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Routing 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria CallFire 40 features Application programming interface that allows for integration with other systems/databases System that automatically dials calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Assembly of graphs and charts for visualizing and tracking statistics/metrics Ability to handle large datasets A call center that primarily receives calls, typically customer service focused Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Track and monitor a specific set of keywords Route and distribute your leads to third party buyers Agents choose who to call and when Manage multiple campaigns in one system A call center that primarily makes calls, typically sales focused System automatically dials the next number on the contact list after the previous call ends System calls multiple numbers at once and connects the agent to the first number that answers System provides callee information to agent prior to the call to help determine whether or not to make the call Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Timed notification for any upcoming task, deadline, appointment, or activity View and track pertinent metrics to find patterns and gain insights from data Create and administer polls and surveys Turns text into natural sounding speech Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.3 (25) 4.3 Based on 25 reviews ## Pricing Value for money 4.3 (24) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/106571/CallFire-Cloud-Call-Center/pricing/) Pro $599.00 Usage Based,Per Month It includes: - $10 Keywords - $1.75 Phone Numbers - 20000 Minutes/ Texts - Record Inbound Calls for Free - Text-to-Speech Support - Unlimited Contacts Grow $299.00 Usage Based,Per Month It includes: - 10000 Minutes/ Texts - $13 Keywords - $2 Phone Numbers - Record Inbound Calls for Free - Text-to-Speech Support - Unlimited Contacts Startup $199.00 Usage Based,Per Month It includes: - $15 Keywords - $2.25 Phone Numbers - 5500 Minutes/ Texts - Record Inbound Calls for Free - Text-to-Speech Support - Unlimited Contacts Lite $99.00 Per Month It includes: - $20 Keywords - 2500 Minutes/ Texts - $2.5 Phone Numbers - Record Inbound Calls for Free - Text-to-Speech Support - Unlimited Contacts Pay as you go $0.06 Per User, It includes: - $10 Phone Numbers - $25 Keywords - 6¢ Per Minute/ Texts - Record Inbound Calls for Free - Text-to-Speech Support - Unlimited Contacts Value for money 4.3 (24) 4.3 Based on 24 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (21) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (21) 4.1 Based on 21 reviews ## User reviews Overall rating 4.3 Based on 26 reviews Filter by rating 5(15) 4(6) 3(3) 2(1) 1(1) Mentioned topic Sorted by most recent MW Matthew W. President Marketing and Advertising ### "Where is the customer support? Can't log into my account, and can't reach anyone to get help!" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 11, 2023 Terrible. AWFUL. ABYSMAL. LAMENTABLE. Pros It's relatively easy to use and setup, and the customer service used to be great. Cons Now customer service is apparently non-existent. They don't answer the support line--EVER, in my experience over the past several weeks. I CANNOT ACCESS MY ACCOUNT TO MAKE ANY CHANGES TO CALL ROUTING BECAUSE I HAVE BEEN LOCKED OUT OF MY ACCOUNT, THERE IS NO OPTION FOR THE USER TO RESET WITHOUT ASSISTANCE, AND I KEEP SUBMITTING TROUBLE TICKETS THAT APPEAR TO GO NOWHERE. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DW David W. Owner Automotive ### "Horrible support, and way too many calls dropped" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 24, 2022 Pros Interface is relatively easy to use. That's about it for now. IVR support is non-existent. Cons Customer support, which used to be decent, is now a form you fill out. The form you fill out goes into the ether. No response in email that form was received. Price is fairly expensive relative to Twilio. Call are being dropped 30% of the time. Despite our testing proof otherwise, they are blaming our phones for the issues. Reasons for choosing CallFire 6 years ago, this was a great company to use, now...not so much. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KD Kimbra d. Head server / manager at night Restaurants ### "Good for outbound calls " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 13, 2021 My experience has been a positive one. I think this a great app for a telemarketing business Pros This has been great for me while working telemarketing. It allowed for calls to be sorted and weeded through giving you good leads also it record's your phone call. Which is good for training and helps me with customer satisfaction. Calls go through quickly. Cons I really like this app I didn't see anything wrong with it. It is a bit pricey though Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CG Corey G. Lead coordinator Marketing and Advertising ### "Easy to use " 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 March 3, 2021 We used it for about a year then found a product that better suited our company. It was helpful during the transition from Manual calling to automatic calling. Pros This software was very easy to use. Did not have many features. It was straight forward and simple Cons I feel that with how simple it was that we were not able to customize the software enough for it to full benefit our companies needs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA Jay A. COO Information Technology and Services ### "Great outbound call center program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 8, 2020 CallFire has allowed us to get employees with little experience with call center programs up and running in a short period of time. Customer service was also very responsive. Pros The program is very easy to set up and use. Our out-bound callers were on-boarded and using the program in minutes. The reporting and call recording was very helpful in getting input form our prospects and for caller training. Cons The payment process is not as transparent as it could be. The program requires you to purchase credits that are applied to minutes. It would be easier just to purchase minutes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Technical Content Writer Education Management ### "Call tracking and recording software " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 July 21, 2020 Overall it is amazing if dont consider its customer service. Pros The feature that makes it different from others is the usability as it is quite easy to use and install. The call tracking and recording is much better. Cons The only disadvantage is the unwanted mails and texts which seems to be unwanted users. Other is the slow customer service that annoys alot. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JN Joel N. Data Analyst Information Technology and Services ### "CallFire Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 5, 2019 Best tool for mass communication that is cost-effective and easy to use. You can reach your customer base at the touch of a button and get whatever info needed to scale or improve your business. Great customer support as well. Pros There's so much that comes with this tool such as pre-recording feature for replies, script-setting, analytics, texting, phone banking just to name a few. All this actually make phone banking easy. For businesses, I'd say that it is the best way to reach out to customers and follow-up on them whether it involves taking a survey, getting feedback for particular product or even letting them know that you are about to launch a new product or service. It's flexible and customizable, which makes it even more your go-to choice for online banking. It's pricing is actually great and it gives you the value for your money with automated dialing feature for mass calls and of course, great customer service in case you have any problem that you would like to report. Cons I'd appreciate being able to edit text when you're recording to correct any accidental errors. Customization should be considered for standard reports so they can best suit specific business needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Research and Marketing Executive Marketing and Advertising ### "Great and effective tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 19, 2018 An excellent product at a reasonable price. Pros Easy to use, productive and an efficient software. I use CallFire for all of my outgoing calls. A trustworthy product. Cons None. I did not come across any drawbacks. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TV Taylor V. COO Real Estate ### "Pretty good text blasting tool" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 December 19, 2018 Pros Very intuitive and simple to import in contacts and draft a text to send. Reasonable prices per message. Cons Our lead managers who use this tool complained that it was difficult to track conversations. They felt that the inbox wasn't as user-friendly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Amber L. Founder / CEO Internet ### "CallFire is an Effective & Affordable Solution " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 5, 2018 I was in a pinch with my billing admin out of the office for a long time, so I needed a solution to let clients know if their invoice was overdue. I set up CallFire and got fantastic results from the first time I used it. I love the option of transferring to a live person, too. It's been great for recouping late payments in my small business. Pros \- The voices for type-to-speech are pleasant, easy to understand - It's really affordable - The interface makes it easy to set up - Live transfer is extremely useful Cons \- I wish it had the ability to edit the text of a recording, or at least view the words being spoken so they can be copied to another response. It's a bit cumbersone to have to retype for small changes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/106571/CallFire-Cloud-Call-Center/reviews/) Popular comparisons [CallRail vs CallFire](https://www.capterra.com/compare/106571-141829/CallFire-Cloud-Call-Center-vs-CallRail)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. 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