Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
  • Deployment
    Cloud, SaaS, Web
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • DialResults
  • www.dialresults.com
  • Founded 1979
  • United States

About DialResults C3

Powerful, affordable solution for managing a growing contact center, enhancing customers' experience and improving agent productivity. Some of our key features include: - Real Time Statistics and Reports - Live Monitoring and Coaching of Agents - Agent Scripting, Data Pop and CRM Integration Available - Blended Inbound/Outbound ACD, Queuing and IVR Capability - Agents and Supervisors can work from anywhere in the world - Custom Call Outcomes with Advanced Callback Management


DialResults C3 Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center

DialResults C3 Reviews

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