--- title: "SmartSolve Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SmartSolve Software - reviews, pricing plans, popular comparisons to other Complaint Management products and more." source_url: "https://www.capterra.com/p/106668/SmartSolve/" page_type: "product" language: "en" --- # SmartSolve Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SmartSolve ## What is SmartSolve? IQVIA's SmartSolve eQMS automates and simplifies the complex challenges of quality, supplier, regulatory, and risk management for life sciences by incorporating best-practice workflows, document and process management, electronic signatures, audit trails, dashboards and analytics, and automated validation. With SmartSolve, you have solutions to efficiently handle audits, take control of quality via the QMS system and supplier management, and maintain compliance with regulatory requirements. ## What is SmartSolve used for? [Document Management](https://www.capterra.com/document-management-software/)[Complaint Management](https://www.capterra.com/complaint-management-software/)[Change Management](https://www.capterra.com/change-management-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SmartSolve?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://pilgrimquality.com/&name=SmartSolve) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SmartSolve 4.2 (11) VS. [4.5 (538)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting Price Contact vendor Starting Price $25000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (11) Ease Of Use 4.1 (537) Value For Money 4.1 (10) Value For Money 4.2 (437) Customer Service 3.8 (11) Customer Service 4.5 (501) ## SmartSolve alternatives [4.4 (94)](https://www.capterra.com/p/192574/Dot-Compliance/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (132)](https://www.capterra.com/p/134050/Quality-Management-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.8 (124)](https://www.capterra.com/p/97557/QT9-Quality-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (112)](https://www.capterra.com/p/102848/EHS-Management-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/106668/SmartSolve/alternatives/) ## FAQs about SmartSolve Overview ### Which roles and teams benefit most from SmartSolve? SmartSolve is most used by quality teams, compliance managers, and safety coordinators who need to standardize quality events, manage corrective actions, and maintain audit-ready documentation. IT leaders and engineers support system configuration and integrations, while managers and technical writers use it to track processes, document changes, and improve operational consistency. Answer based on 11 reviews Overview ### What company size and specific industries is SmartSolve built for? SmartSolve is designed for organizations in the life sciences industry, including companies that need technology and services for quality management and compliant product lifecycle management. It is suited to teams involved in regulated product development, manufacturing, and oversight, rather than a specific company size segment. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of SmartSolve? SmartSolve offers case management, compliance tracking, audit planning, and risk management, along with CAPA, incident management, and complaint management. It also includes document management, configurable workflow, approval workflow, role-based permissions, reporting and analytics, alerts and notifications, and training management for quality and regulatory processes. Getting Started and Support ### What training and onboarding options does SmartSolve offer? SmartSolve provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars offer scheduled learning sessions, and documentation and videos provide reference material for self-paced review and feature guidance. Getting Started and Support ### What customer support options does SmartSolve offer? SmartSolve provides Email/Help Desk, a Knowledge Base, Phone Support, and 24/7 Live Rep assistance. No reviewer feedback on support is available here, so customer experience details such as response speed, helpfulness, or common frustrations cannot be stated from the catalog data. ## Features AI summary Based on 548 Complaint Management reviews Capterra reviewers highlight these as the features buyers value most when choosing complaint management software: - **Access Controls/Permissions** (**53%** of reviewers rated this feature as critical) - **Corrective and Preventive Actions (CAPA)** (**49%**) - **Multi-Channel Communication** (**69%**) SmartSolve includes **Access Controls/Permissions** and **Corrective and Preventive Actions (CAPA)**, giving teams control over user access while helping them track issues and put preventive steps in place. However, it does not offer **Multi-Channel Communication**. Instead, it provides **Email Management** (**59%**), which still supports complaint handling through a central email workflow, helping businesses manage case activity, maintain accountability, and respond to issues more consistently. Access Controls/Permissions 2.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Version Control 4.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Track revisions and updates made to files and navigate between different versions Activity Tracking 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Audit Trail 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. Collaboration Tools 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Compliance Tracking 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and report regulatory data to either internal management or external stakeholders SmartSolve 118 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Planning: Create a targeted plan, schedule resources, and determine long-term goals for the audit process - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Change Management: Track and monitor efficient handling of all changes/transitions - Change Planning: Planning training and tasks to facilitate the transition to new technology, process, or workflow. - Change Tracking: Track changes in laws and regulations and compare previous legislation to current legislation - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communications Management: Record and track all relevant internal and external communications - Complaint Management: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Course Management: Create, organize, and assign courses to users - Customer Complaint Tracking: Track customer complaints from initiation through resolution - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Defect Tracking: Process of tracking logged defects (errors) in a product or service to create new versions to fix the error - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Automation: Automated or logic-based workflows that assist in the creation of electronic documents - Document Capture: Scan, move or upload electronic files within the software's repository - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Coding & Control: Management and control of the creation, approval, and distribution of documents and processes to ensure they meet industry regulations - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - FDA Compliance: Track and ensure quality of products in accordance with food and drug administration (FDA) act - File Conversion: Convert files to a different format - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Incident Management: Manage and track all disruptions and incidents - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Internal Controls Management: Ensure internal objectives and compliance with policies are met - ISO Compliance: Guidelines set by the International Organization for Standardization - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Nonconformance Tracking: Identify issues and deviations from specifications - Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Policy Management: Create, manage, and track policies and procedures within an organization - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Quality Control: Ensure that quality requirements and standards are met across production processes - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Risk Analysis: Analyze potential risks across the organization - Risk Assessment: Initiate collection and analysis of known risks - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Risk Reporting: Reporting of risks associated with specific actions, events, or entities - Risk Scoring: Assess and score risks using risk matrices - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Root Cause Analysis: Identify and analyse the reasons behind accidents - Routing: Plan daily routes to optimize employee scheduling and provide directions - SCORM Compliance: Adherence to the standards outlined in the SCORM (Sharable Content Object Reference Model) framework - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Security Auditing: Systematic evaluation of the security of a company's overall security system and situation - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Self-paced Learning: Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge - Single Sign On: Allow users to access multiple services after entering their login credentials once - Skills Assessment: Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks - Skills Tracking: Track employee skills, competencies, training & qualifications - Sourcing Management: Negotiate best prices and choose the right vendor for various purchases - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supplier Management: Manage all supplier data and operations - Supplier Quality Control: Qualify, select, and monitor supply chain partners - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Tests/Assessments: Create tools to measure student retention of learning material and lessons - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Training Administration: Back-office tasks (i.e. schedule courses, organize resources, course registrations, and email reminders) - Training Management: Track employee/learner's progression through training programs - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vendor Master Data Management: Create and maintain quality vendor data through data validation, maintenance, and audit trails to ensure proper compliance and sourcing - Version Control: Track revisions and updates made to files and navigate between different versions - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.7 (11) 3.7 Based on 11 reviews ## Pricing Value for money 4.1 (10) ### Starting price Free trial not available Value for money 4.1 (10) 4.1 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (11) 3.8 Based on 11 reviews ## User reviews Overall rating 4.2 Based on 11 reviews Filter by rating 5(5) 4(4) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Technical Writer Hospital & Health Care ### "Solid System, Large Learning Curve" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 2, 2026 Pros My company recently swiched to using IQVIA for controlled document management. It is helpful for document change traceability and training. The help team is pretty responsive and has been helpful with questions and concerns. Cons This system is complex and many employees in my company have struggled to understand the processes involved because they are not always intuitive. It takes significant time and effort to learn and transfer documents to this system from an existing system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Ronald S. Clinical trials patient Medical Practice ### "Follow up " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 February 18, 2023 Pros I can log in my medical follow up without having to travel. Cons The software, over time, has very difficult times loading. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HH Honey H. Quality Assurance Manager Medical Devices ### "The SmartSolve Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 23, 2022 Hardy Diagnostics implemented SmartSolve in 2017. We went from being a "paper based" company to digital/electronic. It took some time for end users to get accustomed to the new process. We first implemented Change Management and Document Management, and it was a little rocky. The rough start was contributed by the fact that we were not sure what we wanted and how to get there. Our Project Manage did not provide the right guidance. Pilgrim was then purchased by IQVIA. With each module implementations, the process improved. IQVIA is responsive to your feedback and provide amazing support. They continue to improve the software and it gets better and better with each upgrade. Our reps \[SENSITIVE CONTENT\] and \[SENSITIVE CONTENT\] are amazing! We are looking forward to implementing Supplier Quality and Audit Management, as well as upgrading to version 11 (aka Apollo). Pros Tracking! I know who completed there task(s) and who is the bottleneck. Cons SmartSolve's page format and browsing is a little "clunky". We are working on upgrading to version 11. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AS Ana S. IT Engineer Medical Devices ### "Organized flows" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 13, 2022 Pros Ease of use of the system. All menu driven Cons every time a change is made i have to manually clear server cache Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JW Jeff W. Senior Manager Biotechnology ### "SmartSolve eQMS review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 11, 2022 Overall the experience has been above average. Pros Users seem to leverage out of the box function. We can export data. We only configured and did not customize, even for integration work. Cons For document management, I don't know of a way to see recently viewed documents. This is a feature in similar systems. Reasons for choosing SmartSolve Decision by the business based on features and requirements. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Employee Dev and Safety Coordinator Warehousing ### "Many Issues, Low Support" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 January 6, 2021 Pros Compliance Focused Software with Rigidity where needed. Cons Poor post purchase support, limited features and bad UI. Restrictions of users limited software for large company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User IT Leader Pharmaceuticals ### "Longer implementation than expected" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 19, 2018 Enhanced document management and training management capabilities (First two modules that have been implemented) Pros The document management approval process has certainly increased productivity in regards to sign-offs of SOPs. It is certainly flexible enough to handle training requirements for a smaller size company where requirements, positions,roles, and employee requirements are quite varied due to the needs when working for a smaller company that an employee may 'wear many hats'. So I would imagine a larger company with greater numbers would have no problem tailoring to fit the training requirements of many employees holding a position and its job roles. I am excited with the prospect of implementing the remaining modules (CAPA/NC/ Audit/Non Conformance....etc.). Cons Help application has a few errors/incorrect information in its content. Bugs/Issues languish in the support queue. Also the interface has some inconsistencies as to locations of actions - not major issues but there seems to be a feel with 10.2.Q2 that there is not a consistency to searching and administrator setup types of activities. 'Out of the Box' there is no support for implementation of any legacy data - this definitely lengthens implementation activities. Any software that needs to be validated is a rigorous enough activity but when you then factor in how legacy data is to be handled that does not lead to any rapid implementation (think lots of data entry for every employees most recent requirements and certification information being manually entered - it adds up). Also I would prefer Pilgrim Quality Solutions to offer training classes more frequently. I have attended the Administrator Boot Camp Class and was certainly satisfied with the instructor and the course content but I get a feel that training classes are an afterthought since they are offered infrequently. There is an extreme amount of functionality available to modify forms and reporting capabilities - but classes are not readily available (Yes I know since Fusion is happening in Sept 2018 reporting classes will be available - what about the other times - for 2017 & 2018 most of the time the website had few offerings. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BP Brynne P. Quality Systems Associate II Medical Devices ### "I really like the functionality of SmartSolve." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 13, 2018 Easy document retrieval. Easy training management. Easy CAPA management. Easy Audit management. Pros I like that it is easy to use and administrate. I am also really have with the level of customer support that I receive. Cons I don't like how the current version my company uses isn't as streamlined as it could be. I also don't like that the log in isn't linked to our Windows log in. I spend a lot of time resetting passwords. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LA Louise A. Manager ### "We have a very close working relationship with Pilgrim." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 13, 2018 Pros Industry leader for quality applications. I appreciate the fact that an upgrade plan was created for planning purposes. Cons A problem we recently fact is that it is not a completely normalized database making it difficult to write reports and changes needed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Quality Systems Associate Biotechnology ### "FullTime user, Onsite Admin. Use all functions Smart CAPA , Train, Equipment Change mgt." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 10, 2018 Pros The interface and basics are easy to use. Dashboard management - on stop to see all task that are assigned and due dates. Cons Our site does not have a full of the shelf version, which make it hard to use. Sections that are required in a quality system are not available for use. such as due date fields. those have to be managed in admin mode. Reports are cumbersome. No - Automatic I forgot my password reset management, users have to email site admin for help with resetting passwords. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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