# SmartSolve Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SmartSolve the right Complaint Management solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/106668/SmartSolve/reviews --- SmartSolve 4.2 (11) [View alternatives](https://www.capterra.com/p/106668/SmartSolve/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SmartSolve Ease of use 3.9 Customer Service 3.8 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Technical Writer Hospital & Health Care Used the software for: Less than 6 months ### "Solid System, Large Learning Curve" April 2, 2026 4.0 Pros My company recently swiched to using IQVIA for controlled document management. It is helpful for document change traceability and training. The help team is pretty responsive and has been helpful with questions and concerns. Cons This system is complex and many employees in my company have struggled to understand the processes involved because they are not always intuitive. It takes significant time and effort to learn and transfer documents to this system from an existing system. Review Source HH Honey H. Quality Assurance Manager Medical Devices Used the software for: 2+ years ### "The SmartSolve Experience" March 23, 2022 4.0 Hardy Diagnostics implemented SmartSolve in 2017. We went from being a "paper based" company to digital/electronic. It took some time for end users to get accustomed to the new process. We first implemented Change Management and Document Management, and it was a little rocky. The rough start was contributed by the fact that we were not sure what we wanted and how to get there. Our Project Manage did not provide the right guidance. Pilgrim was then purchased by IQVIA. With each module implementations, the process improved. IQVIA is responsive to your feedback and provide amazing support. They continue to improve the software and it gets better and better with each upgrade. Our reps \[SENSITIVE CONTENT\] and \[SENSITIVE CONTENT\] are amazing! We are looking forward to implementing Supplier Quality and Audit Management, as well as upgrading to version 11 (aka Apollo). Pros Tracking! I know who completed there task(s) and who is the bottleneck. Cons SmartSolve's page format and browsing is a little "clunky". We are working on upgrading to version 11. Review Source VR Verified Reviewer IT Leader Pharmaceuticals Used the software for: 1-2 years ### "Longer implementation than expected" July 19, 2018 3.0 Enhanced document management and training management capabilities (First two modules that have been implemented) Pros The document management approval process has certainly increased productivity in regards to sign-offs of SOPs. It is certainly flexible enough to handle training requirements for a smaller size company where requirements, positions,roles, and employee requirements are quite varied due to the needs when working for a smaller company that an employee may 'wear many hats'. So I would imagine a larger company with greater numbers would have no problem tailoring to fit the training requirements of many employees holding a position and its job roles. I am excited with the prospect of implementing the remaining modules (CAPA/NC/ Audit/Non Conformance....etc.). Cons Help application has a few errors/incorrect information in its content. Bugs/Issues languish in the support queue. Also the interface has some inconsistencies as to locations of actions - not major issues but there seems to be a feel with 10.2.Q2 that there is not a consistency to searching and administrator setup types of activities. 'Out of the Box' there is no support for implementation of any legacy data - this definitely lengthens implementation activities. Any software that needs to be validated is a rigorous enough activity but when you then factor in how legacy data is to be handled that does not lead to any rapid implementation (think lots of data entry for every employees most recent requirements and certification information being manually entered - it adds up). Also I would prefer Pilgrim Quality Solutions to offer training classes more frequently. I have attended the Administrator Boot Camp Class and was certainly satisfied with the instructor and the course content but I get a feel that training classes are an afterthought since they are offered infrequently. There is an extreme amount of functionality available to modify forms and reporting capabilities - but classes are not readily available (Yes I know since Fusion is happening in Sept 2018 reporting classes will be available - what about the other times - for 2017 & 2018 most of the time the website had few offerings. Review Source AS Ana S. IT Engineer Medical Devices Used the software for: 2+ years ### "Organized flows" March 13, 2022 5.0 Pros Ease of use of the system. All menu driven Cons every time a change is made i have to manually clear server cache Review Source VR Verified Reviewer Quality Systems Associate Biotechnology Used the software for: 2+ years ### "FullTime user, Onsite Admin. Use all functions Smart CAPA , Train, Equipment Change mgt." July 10, 2018 4.0 Pros The interface and basics are easy to use. Dashboard management - on stop to see all task that are assigned and due dates. Cons Our site does not have a full of the shelf version, which make it hard to use. Sections that are required in a quality system are not available for use. such as due date fields. those have to be managed in admin mode. Reports are cumbersome. No - Automatic I forgot my password reset management, users have to email site admin for help with resetting passwords. Review Source VR Verified Reviewer Employee Dev and Safety Coordinator Warehousing Used the software for: 1-2 years ### "Many Issues, Low Support" January 6, 2021 2.0 Pros Compliance Focused Software with Rigidity where needed. Cons Poor post purchase support, limited features and bad UI. Restrictions of users limited software for large company. Review Source RS Ronald S. Clinical trials patient Medical Practice Used the software for: Less than 6 months ### "Follow up " February 18, 2023 5.0 Pros I can log in my medical follow up without having to travel. Cons The software, over time, has very difficult times loading. Review Source JW Jeff W. Senior Manager Biotechnology Used the software for: 1-2 years ### "SmartSolve eQMS review" March 11, 2022 5.0 Overall the experience has been above average. Pros Users seem to leverage out of the box function. We can export data. We only configured and did not customize, even for integration work. Cons For document management, I don't know of a way to see recently viewed documents. This is a feature in similar systems. Reason for choosing SmartSolve Decision by the business based on features and requirements. Review Source JK Judith K. Quality Coordinator Used the software for: 1-2 years ### "Documentation and reporting meet regulatory requirements" July 10, 2018 5.0 Pros Documentation is clear and organized. Exporting to Excel makes data analysis easy. Cons Wish I knew more when setting up workflows - could have made them less cumbersome Review Source BP Brynne P. Quality Systems Associate II Medical Devices Used the software for: 2+ years ### "I really like the functionality of SmartSolve." July 13, 2018 5.0 Easy document retrieval. Easy training management. Easy CAPA management. Easy Audit management. Pros I like that it is easy to use and administrate. I am also really have with the level of customer support that I receive. Cons I don't like how the current version my company uses isn't as streamlined as it could be. I also don't like that the log in isn't linked to our Windows log in. I spend a lot of time resetting passwords. Review Source LA Louise A. Manager Used the software for: 2+ years ### "We have a very close working relationship with Pilgrim." July 13, 2018 4.0 Pros Industry leader for quality applications. I appreciate the fact that an upgrade plan was created for planning purposes. Cons A problem we recently fact is that it is not a completely normalized database making it difficult to write reports and changes needed. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.