--- title: "Broker PRO Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Broker PRO the right Transportation Dispatch solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/106759/Broker-PRO/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Broker PRO 4.6 (56) [View alternatives](https://www.capterra.com/p/106759/Broker-PRO/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Broker PRO Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews SS Scott S PresidentTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: Less than 6 months. “It has reduced our load building times and with it's seamless integration with so many of our other service providers I was able to hold off hiring additional staff .“ December 6, 2022 KA Kris A PresidentTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: More than 2 years. “They have alot of delays and issues with their systems and their support staff are slow to listen to their customers.“ April 22, 2025 GT Gary T PresidentLogistics and Supply Chain, 2 - 10 employeesUsed the software for: More than 2 years. “Our satisfaction with the product and support highlights the platform's reliability and robustness.“ December 13, 2023 KA Kris A PresidentTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: More than 2 years. “THe system is old and outdated Legacy System and not even a good cloud system.“ April 22, 2025 GB Gena B ManagerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 1-2 years. “We love its functionality and user friendliness in every module we use. When searching for a new TMS a little over a year ago, Broker Pro went above and beyond our list of expectations delivering a product that was superior to our older TMS. “ December 7, 2022 PC Parker C AccountantLogistics and Supply Chain, 2 - 10 employeesUsed the software for: 1-2 years. “BP can also be glitchy and slow when trying to navigate through the software.“ December 9, 2022 GT Gary T PresidentLogistics and Supply Chain, 2 - 10 employeesUsed the software for: More than 2 years. “function, deployment, pricing, support, all superb.“ December 13, 2023 SS Scott S PresidentTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: Less than 6 months. “The cost to integrate some services like PCmiler were too high from the vendor's side.“ December 6, 2022 ## Showing most helpful reviews Showing 1-25 of 56 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Logistics Coordinator Used the software for: Less than 1 year ### "Awesome features, Great Value!" January 23, 2019 4.0 Overall, BrokerPro is one of the most cost efficient software options available for brokers. With the option to pay for certain features, you can really customize it to work for your business without spending money on things you do not need. The support team is great and responds quickly if any questions arise. I would definitely recommend! Pros I love that you can customize this software for your company's needs. You pay for what you want to use and that's awesome, because every company is a little different. We have been working closely with CSR to create solutions to some of our unique needs. It integrates well with many platforms commonly used in the industry including automatic posting to DAT. Plus there are textable driver confirmations! Cons Transitioning from BrokerPlus to BrokerPro is a complex process, but they have worked with us to make it as seamless as possible. Review Source R Reviewer Manager Used the software for: 1-3 years ### "Broker PRO #1 Rated TMS " December 8, 2022 5.0 Broker PRO has played a great role in every aspect of Reliable Logistics Inc and how we now do business. Broker PRO has brought about great changes in how we run our daily operations. To this we are very grateful for our TMS support and everything it offers. Pros Reliable Logistics Inc uses Broker PRO daily for all aspects of our business. We love its functionality and user friendliness in every module we use. When searching for a new TMS a little over a year ago, Broker Pro went above and beyond our list of expectations delivering a product that was superior to our older TMS. The support we have with these guys far outweighs any in the business. They take pride in their product enough to answer the phone and assist to troubleshoot any issue at hand promoting great customer satisfaction. Here is a short list of functions we like about the software.Browser basedEasy search function3rd party integrations including QBO, Paya, and MyCarrierPacketsWidgetsLTL Support Cons There are no cons to using Broker PRO as your TMS. Review Source Kris W. President Used the software for: 3-5 years ### "Ever Since the Owner Stepped away the company is going down hill!!!!" April 23, 2025 1.0 I wouldnt deal with these poeple again. They charge you a setup fee for every integration even though they have the integration already setup and just have to turn it on. Just about every TMS out now does not cahrge you for those but BP tries to maximize their profits. THe system is old and outdated Legacy System and not even a good cloud system. They have alot of delays and issues with their systems and their support staff are slow to listen to their customers. Their support staff think they know how to run a brokerage when they have never actually doens so and will tell us how we need to do our jobs. Pros At first alot, but as time grew and everytime we had an issue their support staff would always start blaming other systems for issues when it was their own systems causing said issues. It got to the point that we were ahing to deal with support more than the carriers or customers. Cons Their support staffs arogant attitude and always blaming other systems for their owne failures. I can show you right now at least 40-50 issues within their TMS sytem that we have shown them on multiple occasions of siad issues and all BP Support says is "No on else is having this issue so its your computer, or systems causing the conflict." And they never go any further or doa nything other than close our tickets out. Review Source Katherine L. Owner Used the software for: Less than 1 year ### "Great TMS Partner for your Brokerage" March 26, 2021 5.0 They are great! Pros I love that it pulls all the information over from MCP on the carriers and you can search their equipment type, lanes/states, home states, past loads. They are well priced, no contracts which is great! I love that we can email mass email from within the system. You are able to send customers updates directly from the system. You are able to customize the check calls and status how you like that. You are able to group the load board by dispatcher or sales person. The staff is super friendly and they take your needs seriously. ALSO -- they are integrated with SaferWatch and MCP so it's super great about making sure you are on top of your carrier's status and insurance. Cons One thing would be to make it easier to create primary carriers and put the carriers into groups to email. I wish there was a button in the carrier file to assign that carrier to a primary email list. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Highly Recommend" November 15, 2021 4.0 9/10 Pros As a broker in the supply chia industry, this software has 9/10 the functionalities I need to operate my business successfully. The system's UX/UI is very intuitive and easy to understand, which makes training easy. The customer support team are very responsive and proactive to fix any issues that arise. Forest. W has shown amazing service so far. Cons Nothing important enough for me to put out publicly that they're missing. Review Source R Reviewer Logistics Account Executive Used the software for: 1-3 years ### "Broker pro does what it's named after" September 25, 2020 4.0 While not perfect, it's a good 4/5 stars and best system I have used. Pros This system is easy to use. Very user friendly. Also they have a "message" icon to speak directly with tech support which is fast and efficient. System is built for broker, easy to enter loads, multiply them, make POD's... Cons While it's easy to multiply loads, a lot of information has to be reinterred manually load by load after. Review Source R Reviewer Manager Used the software for: Less than 1 year ### "Broker Pro" September 25, 2020 5.0 Pros BrokerPro is easy to use and needs little to now training. Its ease of use has increased our productivity and allowed us to focus on employee development and company growth. Integration with other other programs have been painless. Cons There is nothing we like the least. Software has been a solid build. Review Source R Reviewer Senior Vice President Operations Used the software for: 1-3 years ### "Excellent Product" November 5, 2020 5.0 Customer service is excellent and is quick to resolve any issues Pros This product is easy to maneuver for my team to work in daily. Cons Nothing at this time. Great software for our company. Review Source R Reviewer Broker Used the software for: 1-3 years ### "Evergreen Trading - Broker Pro" March 5, 2025 3.0 5 out of 10 - Price is in the median of comparable software. Functionality falls into the median as well. Pros It was functional and had add-ons with the industry's top software Cons Onboarding is manual without add-ons. There are many full function TMS systems that can do what broker pro offers at a better rate. Review Source R Reviewer Logistics Coordinator Used the software for: 3-5 years ### "Hands down, the best TMS out there" January 23, 2019 5.0 I love how the Broker PRO software has everything I need, including, the forms, tracking, reports, ease of use, how it makes billing, invoicing, and everything necessary to run a brokerage. It really is everything a Broker needs. I strongly recommend it to anyone in the freight brokerage industry. Also the support is hands down the best. If I have ever had a problem or needed help with anything, they are always there and very helpful. We have been with them for years and aren't going anywhere. Pros How comprehensive, customizable, and easy it is to use without compromising quality. Cons Can't really think of a single thing that I don't like honestly. Review Source R Reviewer Sales Used the software for: 1-3 years ### "Pic Farms" December 14, 2022 5.0 Pros I can create BOLs very quickly which is useful Cons Setting up new customers is time consuming Review Source R Reviewer Sales Used the software for: 1-3 years ### "Broker Pro Review" September 25, 2020 5.0 Pros Web based has made a world of difference for me. Update much quicker than with previous program we were using. Cons Machine database not as developed as our previous one. But this may improve over time with the softwares desire to improve which they have demonstrated. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Great company, great people, great product!" September 5, 2016 5.0 Have dealt with Infinity Software and Joe since our inception in 2002. Could not have gotten the features that our software contains for anywhere near this price from their competition. Pros Ease of use. Rate confirmations are able to be faxed or emailed with the click of the mouse. Accounting functionality is also top notch. Cons Can't think of any negatives. Review Source R Reviewer Dispatcher Used the software for: 1-3 years ### "Broker Pro Review " September 25, 2020 4.0 Overall it is a simple nice to use software. Pros I like the way it allows us to put in loads easily. Cons Save / Exit can affect the way of entering loads Review Source R Reviewer FREIGHT SUPERVISOR Used the software for: Less than 1 year ### "EASE OF USE" September 25, 2020 5.0 Pros EASY TO USE AND GOOD SEARCH FUNCTIONALITY Cons CREATING BOLS HAS "SOME" LIMITATIONS BUT WE'VE LEARNED TO WORK AROUND IT. Review Source R Reviewer president Used the software for: 1-3 years ### "Very effiecent, easy to navigate the features, very clear and easy to adapt" February 7, 2019 5.0 Pros overall all of the above. results in excellent use of its purpose. Cons the accounting department. Also, the numbers are not always accurate... Review Source R Reviewer Sr VP ### "Top Notch - ease of use" May 17, 2017 5.0 I am a previous user of BrokerPlus but recently upgraded to the web-based BrokerPro. The ease of use is unrivaled. There are tabs that allow you to easily switch to carrier info, accounting, and document management. Also, everything is color-coded, so it is easy to understand exactly what screen you are in (green for revenue & red for expenses). BrokerPro is written for the brokerage environment, it is not trucking software that has been 'upgraded' to work for a brokerage. The key is that it takes about a minute to build a load, assign to a carrier, and then email out the confirmation. HIGHLY RECOMMEND Review Source R Reviewer Consultant ### "Broker Pro Exceeds My Expectations For Broker Software" May 17, 2017 5.0 Can't say enough good things about Broker Pro! Have used other broker software and have never had the ease of use, reliability, plus the excellent customer service as received from ISS. I'd recommend this software for any size brokerage as you'll find that it will more than meet your needs at an affordable price. Review Source R Reviewer ### "Good product for a small brokerage" December 16, 2016 5.0 Great platform for a small broker that needs full TMS capability. It has all the functions needed for a great price. Review Source R Reviewer Accountant Used the software for: 1-3 years ### "BrokerPro: Assisting in Logistics" December 12, 2022 4.0 My overall experience has been very satisfactory. Along with the "Pros" mentioned above, the customer service has been top notch. All I need to do is send an email or make a one time call if needing more indebt information and I know the BP team will take care of it. So when there are those minor cons, I don't sweat it because I know it will be handled in a professional and timely manner. Pros As an accountant, I find BrokerPro to make everything from billing to invoicing seamless and streamlined in helping keep track of AR & AP. If I want to view a specific customer or carrier to view their history, invoices, bills, documents, etc. I just have to make a few clicks and it is presented in an easy to view format. I can even choose to export the data shown into a pdf or excel spreadsheet (Filtered & Raw). Cons Loads can take longer than expected to update after the records have been changed. There are times when functions do not work like exporting data to QuickBooks. BP can also be glitchy and slow when trying to navigate through the software. Review Source CW CJ W. Director Used the software for: 3-5 years ### "Lots of Promises - Very little follow through" March 27, 2022 2.0 We have been incredibly disappointed in what seemed like such a promising system when we first signed on. If you have plenty of money to spend, this may be the system for you. Otherwise I would highly consider using pen and paper over this. Pros When we first signed on with this software and started using it, it was very intuitive and the company was very responsive. Over time, they have made major changes to how the system works and removed features we used with regularity because their IT team (one single guy from what I can tell) decided it wasn't important. Cons Their technical support is useless and customer service is non-existent. Unless of course you are willing to pay through the nose for it. The changes they made were done with no warning so we never had an opportunity to make a case to keep features. Their customer service has dropped dramatically. There is one person who responds to system issues, I didn't believe when my team was complaining about the inability to talk to him and his tendency to point fingers at anything other than BrokerPro for being the problem, then I actually got on the phone with him. Unfortunately every complaint I had ever received turned out to be true. Even when the issue is BrokerPro's servers not working. More often than not, when we can actually get some support, it is some sort of work around rather than them actually fixing the issue at hand. They bandaid over issues. Review Source R Reviewer President Used the software for: 3-5 years ### "Broker Pro " December 14, 2023 5.0 We have had a positive experience with Broker Pro over the past 14 years, especially since transitioning to the online version. Our satisfaction with the product and support highlights the platform's reliability and robustness. It's clear that Broker Pro has not only met but exceeded our expectations, providing excellent solutions for both TLC and your customers. May our continued journey with Broker Pro be filled with success, seamless experiences, and continued satisfaction. Cheers to another 14 years of prosperous collaboration! Pros function, deployment, pricing, support, all superb. Cons had some initial issue with QB integrations but support team got those worked out. Review Source R Reviewer President Used the software for: Less than 1 year ### "Upgrade Really worth it" December 7, 2022 5.0 We used Broker Plus for quite some time and were reluctant to change over to a cloud based service but now that we have, we are really impressed with all that Broker Pro can do. It has reduced our load building times and with it's seamless integration with so many of our other service providers I was able to hold off hiring additional staff . I highly recommend Broker Pro. In addition, training went great and was easy to understand and when we do have any issue, the staff at Infinity is right there to assist us. I was worried about down time but we have had none since we upgraded. This is a really good platform for brokers to use. Pros We really like being able to build loads and dispatch from anywhere. My staff can now use their laptops from home whenever they need to build a load. It has saved numerous trips to the office ! The integration with other products we use is terrific. Cons We ran into some bugs with moving our platform from the server based version but \[SENSITIVE CONTENT\] & staff helped iron them out. The cost to integrate some services like PCmiler were too high from the vendor's side. Review Source R Reviewer Owner / Manager Used the software for: 3-5 years ### "HOBI Logistics " May 17, 2023 5.0 I've used Broker Pro for years prior to starting off on my own. It's an easy set-up, great customer support. Since I started with them, I've had to call- once. And it was something that I clicked on, on accident. Pros I like the User friendly aspect. The option to integrate with Quick Books Cons Off the top of my head, can't think of one. I guess the thing I like least is that it's not free. Review Source DP David P. President Used the software for: 1-3 years ### "YLS Review of BP" December 7, 2022 5.0 Broker Pro has been phenomenal for use as far as using it for freight brokerage. We have had little issue and we use it constantly every day. Pros This software is very easy to use and navigate, even for someone new to Broker Pro using it for the first time. It is also very quick and is never glitchy. Cons It's connection to QuickBooks. Some things get translated over to QB incorrectly, but that is the only issue thus far. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.