Truckstop.com

ITS Dispatch

4.5 / 5 278 reviews

Who Uses This Software?

Small to Medium Sized Carrier Fleets and Freight Brokers of all sizes, Serving the North American Market.


Average Ratings

278 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Truckstop.com
  • www.its-dispatch.com
  • Founded 2006
  • Canada

About ITS Dispatch

Powered by Truckstop.com, ITS Dispatch is the number one trucking business solution in North America. With over 50,000 satisfied users, ITS is the most affordable, easy-to-use web-based Fleet Management software for small to medium sized companies. You'll get the crucial tools needed to organize and grow your business, including IFTA processing, one-click invoicing, complete load management & Quickbooks integration with unlimited users & free expert support. Request a FREE DEMO today!


ITS Dispatch Features

  • Accident Tracking
  • Dispatch Management
  • Driver Management
  • Fuel Management
  • Inspection Management
  • Inventory Management
  • Maintenance Scheduling
  • Maintenance Tracking
  • Mileage Tracking
  • Motor Pool / Daily Rental
  • Parts Management
  • Routing
  • Tire Management
  • Tool Tracking
  • Vehicle Information
  • Vehicle Tracking
  • Work Order Management
  • 3PL
  • Barcoding / RFID
  • Billing & Invoicing
  • Customer Management
  • Customer Portal
  • Import / Export Management
  • International Forwarders
  • Local Forwarders
  • LTL Management
  • Rate Management
  • Shipment Tracking
  • Truckload Management
  • Warehouse Management
  • Waybills
  • Billing & Invoicing
  • Computer Aided Dispatch
  • Customer Database
  • Emergency Dispatch
  • Fuel Management
  • Mileage Tracking
  • Order Management
  • Routing
  • Scheduling
  • Vehicle Tracking
  • Billing & Invoicing
  • Carrier Management
  • Customer Management
  • Dispatch Management
  • Driver Management
  • Fleet / Equipment Management
  • Load Management
  • Order Management
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Shipment Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Driver Management
  • Driver Settlements
  • Fuel Card Management
  • Fuel Management
  • Load Optimization
  • Maintenance Management
  • Mileage Tracking
  • Quote Management
  • Recruiting Management
  • Routing
  • Scheduling
  • Trip Logs
  • Vehicle Tracking

ITS Dispatch Reviews Recently Reviewed!


Awesome and easy to use.

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: My 67 year old dad can understand and use with ease. Set up time was quick and plenty of demo videos to help you along the way. Call and someone answers the phone! All data can be exported to exel.

Cons: Wish there could be a column that alows a partial payment to be posted and a balance on account to show up. Customers pay what they can sometimes and I dislike posting paid if there is still an outstanding balance.

Overall: A must have for any freight broker aor carrier.

Vendor Response

by Truckstop.com on June 20, 2017

Dear Kevin, What a fantastic review, thank you! Your feedback is important to us, sir. Therefore, since reading what you posted, we have initiated the process for adding this feature today. We want you to be happy. It will be available for use no later than July 15th, 2017. That's a promise. Thank you for your business and loyalty. We wish you continued success, The ITS Dispatch Team.

Very practical and easy to use - with GREAT customer service!

Apr 18, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software is very user-friendly. It's fairly easy to learn the ins and outs of using it, and when you do need help, the training videos are a fantastic feature covering a wide range of functions. I love the search options in the Load Manager, which enable you to set particular criteria when looking for a specific load/loads. The customer service is fantastic. If you have to leave a message with someone, the callback always comes in a very reasonable amount of time, and the questions or concerns always get answered or addressed. Anyone I've ever dealt with over the phone for support has always been professional, yet friendly and personable.
The suggestions and additions feature is also great, especially the idea of allowing others to click others' suggestions to show it would be a useful function for others as well. My only complaint about that is that is sometimes can take a very, very long time to get the suggestions reviewed, and if they are approved, a very long time, yet again, to get it put in place. I can imagine at the volume that they come in and the time it can sometimes take to implement the programming that it would be difficult for them to be put in place quickly, but I think I'd had a few suggestions one time that took around a year or so before they were even reviewed.
If I could improve it further, I would want a much wider variety of criteria options for more various kinds of reports, as well as more personal preference settings options.

FYI - bringing out the newsletters was a neat idea... it's just one more little thing that makes you feel in the loop and adds a personal element to dealing with the company.

Vendor Response

by Truckstop.com on April 18, 2016

Hi Cari, Thanks for the fantastic review, it was a pleasure to read. We want you to know that we value your business, and customer satisfaction is of the utmost importance to us. We have in-house developers on staff, and we've just hired more to meet the demand of the suggestions. We will continue to tweak the software. Your suggestions are the life of our business. Thanks again, The ITS Dispatch team.

This software is very useful

Apr 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using ITS Dispatch for about 4 years. Its essentially the center of our processes for keeping up with information about our vendor's(carrier's), customer's and driver's information, besides QuickBooks. The ability to upload files to each record is awesome. The only downfall is, you can only get to the file from the record. There is no place where you can manage "all" the files you have saved. The posting feature is pretty cool. However, it should be fully integrated and allow the user to match their posted loads to posted trucks on Internet Truckstop. Although ITS Dispatch Software is not cheap, its affordable and its not as expensive as purchasing a proprietary software. The upfront cost and per user cost for proprietary software is much more expensive. If we had chosen to do so, our payments to ITS to date would still be less than the purchase of a proprietary software and accompanying components upfront. I like ITS for this reason. It operates pretty much just like proprietary software does. There are a couple of features that we would like to enhance, but for the most part its good. It would be nice if we could add comments or notes to "each" rate confirmation. Other things would add to ITS Dispatch are: If our documents could be signed and sent digitally within the system like DocUsign. As the world keeps changing so do the methods. The digital age is not like the old ways of having to print out, sign, scan, save, or fax a document. Its easier and much more convenient for the user to sign the document digitally.
Cons: Cant add or make comments or notes on each individual rate confirmation
Pros: Easy to use but not necessarily user friendly, ability to save our documents on each record.

Vendor Response

by Truckstop.com on May 05, 2016

Hello Lex, And thanks for the great review. We're happy to announce that we can troubleshoot these issues for you. Expect a call from one of our customer service reps. We wish you continued success. The ITS Dispatch team.

Excellent

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Great for ifta and finances.

Cons: Could be better on communicating with drivers.

Overall: This program is great for trucking business. I would recommend this program to all small businesses.

Vendor Response

by Truckstop.com on September 05, 2017

Hello Mirnes, and thanks for the fantastic review. I'm happy to inform you that we've significantly improved our driver communication -- Our "Driver Messaging" add-on lets you send your drivers pickup and delivery information via text message. Drivers can then respond directly to your dispatch board. They can also attach images, etc. Hope this helps. Thanks again for the review! The ITS Dispatch team.

Great Product,saves me money and time

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: easy to learn,good support,many functions and priced reasonable

Cons: none

Overall: I have been using ITS Dispatch and it saves me over 700 man hours per year.It is easy to use and accurate and always there,up and running.No down time.I highly recommend this software!

Recommendations to other buyers: saves you time and money so you can do other things

Vendor Response

by Truckstop.com on October 07, 2016

Hi Thomas, and thanks for your detailed review. We've built this software to save our customers time and money, and after reading this we feel fulfilled. Wishing you continued success, The ITS Dispatch team.

Couldn't Do My Job Without ITS

Jan 18, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: They have so many different functions and features that you can use this tool for just about all of your transportation needs.

Cons: Clunky UI which makes navigating the site somewhat difficult at times. Not always easy to know which product suits your current need.

Great Logistics Software

Jan 18, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Its easy to search for what i am looking for on ITS. I like the fact that it shows the rating of the companies I am looking at.

Cons: I wish that when I am clicking on a truck it would stay on the same page rather than open up a new one.

Great Program for small business

Oct 14, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Its is great and dependable software for smaller trucking companies ....Very Affordable! We love it

PHX TRANSPORTATION FREIGHT ITS

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: being able to communicate with drivers

Cons: NA

Overall: The software was very easy to learn and has made load and fleet management a less stressful process, paying drivers managing loads, tracking and communicating with shippers and receivers.

Recommendations to other buyers: NA

Vendor Response

by Truckstop.com on October 07, 2016

Hi Tanesha, And thank you for letting us know what you think. We're delighted to hear that we're reducing your daily stress levels! Wishing you continued success, The ITS Dispatch team.

ITS Diapatch - Shipper's View

Sep 02, 2016
3/5
Overall
3.5 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Extremely
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Pros: I like being connected with Truckstop.com to post my loads. It's good to have combined billing with my load board and dispatch system. I like being able to add shippers and consignees 'on the fly'. The alert when expiration of insurance is approaching is very helpful.

Cons: As a shipper, there are functions for brokers and billing functions that we do not use and there is not an option to customize my personal view. The reporting dashboard leaves a lot to be desired, but part of that is because of the way that I use the product. I find that the best thing to do is export the data I want and then analyze it in Excel.

Recommendations to other buyers: Know what your priorities are. After you look at the demos, be sure and talk with someone at ITS to close any gaps in functionality.

Capterra-loader

Great TMS for smaller transportation companies.

Dec 06, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: ITS Dispatch is simple and easy to use. Many of its features are intuitive and easy to use. It is a good, inexpensive option for smaller companies.

Cons: It's great that it's simple, but in some cases it can be too simple. Lacking in some essential features for larger companies like EDI. Our company outgrew ITS.

Easy to use. Very good product

Apr 18, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Overall its a very good product. Everyone answers my questions very fast and is very nice. We are a 3PL so there are a few features and tweaks that I would like that are missing but overall it's great. I think if you are a trucking company then it would have everything you need. Despite missing a couple things, its one of the best on the market for 3PL especially at this price point. It does not have a lot of extra garbage that you will never use. There are also options to add in more fields to track whatever you want such as Load Creation Date or whatever metrics matter to you. I utilize these custom fields and it really helps to see the whole picture. I really like that it is web based too. All of my employees can easily access it without loading or updates or things breaking. It always works which is HUGE. I would recommend giving this product a try.

Vendor Response

by Truckstop.com on April 18, 2016

Hi Brian. What a great review, thanks! Do let us know what's missing. We're making it a priority to add in-demand functionality. Thanks for your business The ITS Dispatch team.

Perfect dispach software

Oct 16, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: That is easy to use

Cons: Nothing

Overall: Very good product to use easy to work with customer service excellent software is all you need for trucking industries

Recommendations to other buyers: Non

Vendor Response

by Truckstop.com on October 26, 2016

Hi Eldin, And thanks for taking the time to let us know what you think. Reading reviews like this makes all our efforts worthwhile. Wishing you continued success, The ITS Dispatch Team

OUR FIRST TMS

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: When we started our brokerage business we did everything manually or without automation. After deciding to go with ITS Dispatch the change was dramatic. Our efficiency took a huge jump and it allowed us to manage more loads & customers at the same time which lead directly to an increase in our bottom line. We especially like the tie-in to the ITS load board, the ability to generate professional looking Rate Confirmation & BOL documents that include our business logo; also the compatibility with Quickbooks is a definite plus. From a Broker's standpoint, we wish there was a dynamic Carrier data base that would allow storage & retrieval of previously used carriers based on preferred lane & trailer type. Overall we're very pleased.

Vendor Response

by Truckstop.com on May 05, 2016

Hi Robert, And thank you for the great review. We have taken your suggestions into consideration and we are prepared to rectify them for you, ASAP. Expect a call from one of our service reps. We appreciate your business and support. The ITS Dispatch team.

My review of ITS Dispatch Software

Oct 16, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: The product was easy to conform to my company including logo and made dispatching much easier than I ever expected. The vendor was okay but sometimes hard to get a hold of.

Cons: Was not happy about the cost and the fact that it was not directly connected so putting loads on it would not directly post those loads on Internet Truckstop.

Recommendations to other buyers: Take it one step at a time when checking out this product and do not try and complete all your needs at once, ITS Dispatch can be tailored to suit you but it cannot be done in a day.

Glowing review

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've worked in transportation for nearly twenty years and have used everything from homegrown billing systems to costly all-in-one programs.
I have worked with ITS Dispatch at two separate companies. The program is extremely user friendly , providing a great flow from start to finish. The integration of ITS Dispatch and Truckstop.com provides a fantastic all-in-one system that significantly speeds up the process of data entry, posting, and billing. Being a web based system allows me to take my work everywhere without having to lug around a laptop and stacks of paper. I can go online and pull all the information that I need from the system.
This really is the perfect program for small to medium sized companies.
The only issue I have ever had was a couple years ago when the server lost a few months worth of files that had been uploaded.
I would like to see ITS Dispatch create an app that allows for further ease of use for mobile devices.

Easy to use for a trucking industry "newbie"

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My husband has been a driver for many years now, but I am relatively new to the industry. We decided to start our own company with the help and guidance of a friend who once owned her own trucking company years ago. She recommended ITS Dispatch right off the bat. She is helping us with dispatching from a city over 100 miles away, but all of our files and load information is easily shared through ITS Dispatch software. Every day I'm learning new ways to simplify our back office paperwork with ITS!

Vendor Response

by Truckstop.com on April 20, 2016

Hi Deanna, Thanks for taking the time to write your review and share your story. We're happy to be of service. We encourage you to contact us for free support, should you require assistance, or if you'd like to explore new ways to of optimizing your business with our versatile software. Wishing you continued success, The ITS Dispatch team.

Best value

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simple and still comprehensive. We like all the integrations that make it easy to plug into other things.

Cons: Just having to change to get started. Learning something new is always a challenge, but doing it right it worth it.

Vendor Response

by Truckstop.com on June 27, 2017

Hi Ethan And thanks for the wonderful review. Please keep in mind, you get FREE unlimited support with ITSD -- any one of our reps is readily available to assist you as you start using the software. We're always here to help! Wishing you continued success, The ITS Dispatch team.

I was using a different TMS software and the cost kept going up so I checked out this and it works g

Feb 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The cost of this was about 33% of what my old TMS was and they raised the rate again. It is very easy to implement, no extra fees to add users and you can use it on your mobile devices.

Cons: Other TMS you could pay your contractors directly from program this one you cannot. There is no support available for problems on weekends. Bill of Ladings need to be more customizable

Vendor Response

by Truckstop.com on February 22, 2018

Thanks for the great review, Mike! We wish you continued success! The ITS Dispatch team.

User Friendly yet In Depth

Apr 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I find the software is very user friendly for my brokerage and it transfers data from loads to invoices well etc. I recently submitted a request that would allow the administrator the sole right to listing and unlisting blacklisted carriers. For the most part though the cons that I find are relatively minor. The reason I have never considered another dispatch software is that I know ITS has the man power to handle all customer service calls and issues. When I got started in this business I contacted one online dispatch software provider multiple times only to receive a voice recording requesting I leave a message(I did and I didn't get a returned call). I actually received a sales call this week pitching another companies services that I declined since I am happy with what I currently have in place.

Best bang for your buck on the market

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: We have been the user of ITS Dispatch for over 5 years now and feel it provides the most cost effective solution. There are products that are not offered through this TMS, however in an apples to apples comparison ITS Dispatch can hold it's own. As you can imagine all TMS service providers have Pros and Cons, the biggest down fall that I find with ITS Dispatch is the excessive length of time to address request (only can be filed through the website).

Vendor Response

by Truckstop.com on April 18, 2016

Benjamin, thanks for the great review. We have dedicate developers on-site working hard to complete requests, and we've just hired some more. We encourage you to contact us and let us know what we can do to do make user-experience optimal. We'd love to hear from you! Thanks for your business and loyalty. The ITS Dispatch team.

Still some bugs

Apr 19, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like ITS with two exceptions: 1. if a truck # is erroneously entered and it isn't caught early and it's a long trip with a lot of fuel/stops the trip has to be completely started over to get the proper truck number credit.
2. DC and other non-IFTA jurisdictions, the programmers refuse to fix this glaring deficiency and apparently management doesn't seem to care. We're going to have to pay somewhere around 1500 miles to VA which not only has fuel tax they also have a fuel tax surcharge & a HUT fee. We are likely going to run AK this summer & that will also add problems since AK & NWT are both non-IFTA jurisdictions. They seem to think U-Drove will be the answer but I'm not sure how that's going to work since ITS doesn't recognize DC right now so how is U-Drove going to change that?

Absolutely love this product

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: What I like most about ITS dispatch is the ease of learning the program. Old and young alike can pick it up quickly and go. Like any program, there are things I would change. Such as printing invoices. There are some days when we have 50 invoices to print and you have to select each one individually and that makes printing longer. The really nice thing is that if you have a change you would like to make, the programmers put it on a wish list for future development. Very helpful in customer service if you don't understand something.

Vendor Response

by Truckstop.com on May 05, 2016

Hi Tamela, We are so happy that you love us! You absolutely can print several invoices at once. We'll rectify this for you ASAP. Expect a call from one of our service reps. We appreciate your business and support. The ITS Dispatch team.

Affordable and Intelligent

Apr 18, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ITS Dispatch is one of the best options for logistics companies that want the flexibility of internet based software. The spreadsheet style navigation and order writing is very intuitive and the customer service in all areas has been stellar. My only complaint is that the carrier pay management does not integrate with the ONLINE version of quickbooks, only the desktop version. Since ITS Dispatch is an online-based software, it would stand to reason that it should be compatible with Quick Books online as well. Hopefully that will be coming soon.

Vendor Response

by Truckstop.com on April 21, 2016

Hello Alex, And thanks for the review! Quickbooks online should integrate within the next few weeks! We'll be sure to launch an announcement once it does! Wishing you continued success, The ITS Dispatch team.

The most user friendly software at a reasonable price!

Apr 19, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: The software is extremely user friendly and very affordable. It is a perfect program for a company in its infancy. In addition the online training is very useful for a smaller company with limited resources. The biggest con would be layout and set up. It would be beneficial to have the screen have a screen by salesperson that showed future loads and current loads along with a feature to put a time in to check on a load. For example, I could set an alarm that the driver was supposed to be at his pickup at 5:00 and if I have not entered a tracking note by 5:45 it notifies me to call that particular carrier. In addition, it would be helpful to have the ability to set up temporary settings allowing another user access to certain things when I am out of the office.

limited in the necessary load entry data and very limited in the drivepay options

Apr 18, 2016
3/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros - Great in collecting data and keeping it one place for historical retrieval. Finding a load using key words is a breeze. Sending load info to driver is a great.
Cons - Very limited in driver-pay options and driver-pay deductions. Very limited in settlement statement notes. Can only put notes on individual loads and not on the entire settlement statement. Does not automatically calculate driver pay % that is less than the load pay (ex. load pays $500 but $400 goes to driver at 80%). Does not allow option for salary drivers. Does not allow you to set appointments as a time range. When you enter tracking data and email it from the dispatch board it does not save the tracking data, only when you enter the data in the tracking section is it saved.

Excellent software for Small to Medium Carriers

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Been using ITS for some 5 years or so; just recently began using the IFTA module. This is a very affordable and easy to use web based application. There are some limitations to it, but you can easily overcome them with creative thinking.

PROS:
- Web based
- Affordable overall
- Easy to configure

Cons:
- The IFTA module as a whole can get pricey at $5 per truck/per month
- No easy way to pay truck owner and driver without complicated maneuvering
- There is NO way for you to self upload FUEL into system

I believe customers have a responsibility to learn and be quick on their feet when it comes to their business tools; likewise, ITS has a responsibility to continue to develop the software for a very diverse and fragmented customer base.

I happened to test this product for a while, as a freight dispatcher.

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: user friendly, easy to use,
it saved me a lot of time, as many operations are done on a automatic mode.

Cons: Maybe the price. (but it is 100% best value for money)

for me, the cheaper the better:)

but at the same time, i understand the fact that usually price describes the quality.

Vendor Response

by Truckstop.com on February 16, 2018

Thank you, Vas, for the excellent review! We wish you continued success! The ITS Dispatch team.

Great overall experience

Apr 18, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Hello,

I have been using your software for a while now. Its user-friendly and does its job. One of the things that I would like to point out is that when I am working on driver pay, there is no section where I could deduct cash advances from or repairs. I use the deduction section for deducting Fuel and Permits (for a specific load). Currently, I put cash advances and other pics expenses under Recurring Deductions.

Also, I would be willing to pay more if you had FleetOne integration. Doing Driver Pay and IFTA would be sooooooo much easier if all fuel purchases could be transferred into ITS Dispatch without having to manually input all data.

Thank you.

I don't know what I would do without it

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I really like the product It lets me get away from the office and do things away without having to be right there . I like the ability to save load confirmation sheets and other paper work into files . One thing that bugs me and maybe it is just how it's going to be is that when you view it on the iPad you can not view the column next to the load# I use that for my notes such as I put a truck number there to identify what truck gets what load. I'm waiting for the day when ITS Dispatch and Udrove are working together dispatching loads out could get a lot easier for the drive to get . All and all the system works very well .

ITS Dispatch

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I have been using ITS Dispatch for almost a year now and i love it.

Pros: easy tracking and very user friendly. Quickly export to Quick books. able to upload files and keep them very organized.

Cons: I wish Internet Truckstop or DAT was incorporated into the system more than just being able to post a shipment.

The website really helps me keep my paperwork organized and the pay manager is awesome!

Apr 21, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I really like the pay manager since it allows me to know which loads have been paid and other arrangements. The downside to this software is that it doesn't give you a lot of flexibility to add other stuff to the pay manager. Also, I like how it keeps the loads organized and also it lets me know when my trucks need to be updated and my drivers need a new medical exam.

Vendor Response

by Truckstop.com on May 05, 2016

Hi Milton. Wonderful review, thanks. We try to make paperwork a thing of the past. One-click payment will definitely save you lots of time. So happy that you're enjoying our solution! Wishing you continued success, The ITS Dispatch team

Good product, does the job

Apr 18, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: There are a lot of good things about this software: easy to get started and use, great customer service, easy to find loads. There are also a lot of things that could be done to make the software easier and better: make dates easier to add, be able to create better reports.

Vendor Response

by Truckstop.com on April 18, 2016

Hi Marie, and thanks for the great review. We appreciate your feedback and, like always, will take your suggestions into heavy consideration. We encourage you to contact our support team to lets know exactly what you're looking for to make things better. Thanks for your business, The ITS Dispatch team.

Exactly what we needed

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: 5 years ago, we had outgrown our home grown system of excel sheets and post it notes. We decided we needed a system that would allow us to keep all info in one place, be internet based so we could access from anywhere, and be very affordable. Check. Check. CHECK!

Since becoming users, we have tripled our staff, move 7x the loads and added 3 remote offices. We never could have done that without ITS.

Highly recommend.

Vendor Response

by Truckstop.com on April 20, 2016

What an inspirational story, Victor. Thank you for sharing it with us. We wish you continued success. The ITS Dispatch team.

Can't beat the customer service!

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Likes Best
The product was easy to conform to my company including logo and made dispatching much easier than I ever expected. The vendor was okay but sometimes hard to get a hold of.

Likes Least
Was not happy about the cost and the fact that it was not directly connected so putting loads on it would not directly post those loads on Internet Truckstop.

Recommendations
Take it one step at a time when checking out this product and do not try and complete all your needs at once, ITS Dispatch can be tailored to suit you but it cannot be done in a day.

CFO

Aug 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The software was easy to use but input was challenging. Having a easier flow with the information on the screen

Cons: The input of info was sometimes hard to do. Tried to find a faster way of doing it. Customer Service

Quick, easy to navigate, and easy to use.

Apr 18, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: pros....can create invoices and rate confirmations. Can add and manage loads easily. Can create and manage invoices that we can export to our quickbooks.

cons....I wish there was accounting software like QuickBooks included with internet truckstop so we could take care of all of our needs from one program.

Vendor Response

by Truckstop.com on April 18, 2016

Hi Shavonne, and thanks for the review! We're happy to let you know that we do have an accounting software very similar to Quickbooks! One of our reps will reach out to you and tell you about it. The ITS Dispatch team.

Our company is one of the first customers start using ITS Dispatch. Very happy with the software.

Apr 18, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Customer services is very helpful and will assist with your problem or question.
Pros: Remainder of the expiration for medical, passport, drivers' licence, ext. for drivers, also expiration for annual inspection of the equipment. and ext.
Is there any chance that we can be able to follow up for maintenance repair - example oil change?

Vendor Response

by Truckstop.com on April 19, 2016

Hi Tzvetana, and thanks for the great review The maintenance module will be ready this year. We will be launching it shortly. We appreciate your business. The ITS Dispatch team.

Review of ITS Software

Apr 18, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have had mixed experiences using this product. I've had many times where I will fill in a bunch of information, go to save it, then it deletes the information that I had just spent an hour putting in. I've called several times without much success in getting it resolved. The customer service has been as helpful as they can be, but I believe it is a glitch in the software. When it works it does a great job, it makes things much easier for me being able to do reports for monthly and quarterly for several states and for that I am grateful.

makes it easier when it's time to file IFTA

Apr 21, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Entering a new fuel receipt; new entries should start on top, not the bottom. After you enter so many you need to scroll down for a new entry. Entering a new trip; it would be better if you could enter the same date if you have multiple stops on one trip.

Vendor Response

by Truckstop.com on May 05, 2016

Hi Maria, And thank you for the great review. We have taken this concern into consideration and we are prepared to rectify it for you, ASAP. Expect a call from one of our service reps. We appreciate your business and support. The ITS Dispatch team.

Great resource for keeping our business moving forward. Great tools available to carriers.

Apr 19, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Resource on both office and mobile platforms, Rapid refresh rates available, great sorting of fields/columns to maximize search vectors and affordable & easy to use.

Cons: Better reporting tools available to all models, mobile and desktop platforms not related and works differently/separately, non auto-refresh and no notifications on mobile versions. Posting details (dimension, requirements, special instructions) not required by broker on every post which leads to excessive dead calling to brokers.

works well - easy to use

Apr 19, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: Pros - easy to use - gives professional looking invoices

Con - does not integrate with QuickBooks online

I also submitted a suggestion more than 6 months ago and have never even gotten a reply. I understand that not every suggestion can become and change and/or update to the software, but a reply would be nice

Vendor Response

by Truckstop.com on April 19, 2016

Hi Kristi, and thanks for the wonderful review. Good news: the online quickbooks integration is weeks away! We appreciate your business and loyalty, The ITS Dispatch team.

We have used it for years and found it user friendly, logical, and meets our needs.

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We really like this software. It is not cumbersome like some other newer software. It provides
easy to use training and access to real people for any use or technical problems or questions. You can easily view information you need. You can easily correct input. I have gotten great
technical assistance via phone contact with Help. My only complaint is they are only available
during Eastern time zone normal business hours. I would recommend this product especially
to smaller companies.

Overall this is a great software to use for my Brokerage Company

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Cons ---you cant save a carrier or load setup part way through process. Need to be able to create Blind BOLS easier

Pros --- Jody x 130 Is a genius and so easy to work with. Need more Jody's in this world so i can relax a bit more.

Vendor Response

by Truckstop.com on May 05, 2016

Hi TJ, And thank you for the great review. We have taken this concern into consideration and we are prepared to rectify it for you, ASAP. Expect a call from one of our service reps. We appreciate your business and support. The ITS Dispatch team.

Need more updates on storage and upload file features.

Oct 13, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Overall not bad. According to me need more updates on file storage and upload file features, create folders for brokers, email invoices directly from software.

Vendor Response

by Truckstop.com on October 26, 2016

Hi Rick, And thanks for taking the time to let us know what you think. ITS Dispatch can indeed perform these functionalities. We want every one of our customers to feel 100% satisfied. One of our customer reps will call you later today in an effort to resolve this for you. Thank you! The ITS Dispatch team

Easy Use!

Apr 20, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: It is easy to learn to use, and invoicing is easy. Training videos are helpful. I like the alerts for equipment such as inspections due, insurances due and for the driver's medical and Driver license renewals.
If any, ways to make things better it would be the searching on Customer's list and in the paid invoice area. System has to have the complete full name of customer before it can match. It would be nice if when you entered the first part of the name it gave you a selection.

very easy system to learn. Great the way you can email the load to our operators

Apr 19, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: There are a few things that can make ITS much better. Our load screen has to show our available trucks so we know what equipment is out there when they are not under dispatch. In the appt, time screen there should be a window for open receiving instead of just one field. I do think ITS is a great system it has made our life easier than the old system we worked on but it does need a couple more features for the truck side. The brokerage is great. We also have that system.

Easy to use, fast, reliable

Apr 18, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Logical, easy interface, hyperlinks in the right places, fast to respond, reliable
Cons: Sub-windows are small, sometimes take a long time to load.
Gripes: Sometimes after entering a carrier in database it does not show on the list of carriers for a while.
Our company runs on ITS-Dispatch and has moved over $1 mil in the last 12 months. The system works. The best pricing model and the Pros mentioned above make it by far the Best available option on the Market.

CUSTOMER SERVICE AT ITS BEST!

Apr 18, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: ITS Dispatch keeps track of all load details for me. It simplifies accounting, payroll, IFTA and so much more. I feel confident in all of my reporting because of the efficiency of the software. Sometimes, I'll just have random glitches with the website, or sometimes information will just randomly be missing that I've entered in. However, I always know that in literally minutes, with just one single phone call, the support team will have me fixed right up!

Great product

Apr 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ITS Dispatch is a great product to use on a daily basis. Once you've become acclimated with the software if becomes more functional for every day use. Great job!!!!

Vendor Response

by Truckstop.com on April 21, 2016

Hello Tracy, And thanks for the great review. There are several educational resources at your disposal, including comprehensive tutorial video. As always, you can contact our friendly support staff, should you have any questions. We wish you continued success, The ITS Dispatch team.