--- title: "ITS Dispatch Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ITS Dispatch Software - reviews, pricing plans, popular comparisons to other Trucking products and more." source_url: "https://www.capterra.com/p/106760/ITS-Dispatch/" page_type: "product" language: "en" --- # ITS Dispatch Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ITS Dispatch ## What is ITS Dispatch? Truckstop.com's flagship TMS, ITS Dispatch is the number 1 trucking business solution in North America. With over 50,000 satisfied users, ITS is the most affordable, easy-to-use web-based trucking software for small to medium sized companies. You'll get the crucial tools needed to organize and grow your business, including automatic IFTA reporting, one-click invoicing, easy load entry/management & full Quickbooks integration with UNLIMITED users & free expert support. Request a LIVE DEMO today! ## What is ITS Dispatch used for? [Transportation Dispatch](https://www.capterra.com/transportation-dispatch-software/)[Trucking](https://www.capterra.com/trucking-software/)[Freight](https://www.capterra.com/freight-software/) Overall rating Based on 299 user reviews Reviews sentiment Positive 92% Neutral 7% Negative 1% Starting price $50 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ITS Dispatch?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://truckstop.com/product/tms/&name=ITS Dispatch) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ITS Dispatch 4.4 (299) VS. [### Motive](https://www.capterra.com/p/138669/Motive/) [4.5 (1,688)](https://www.capterra.com/p/138669/Motive/reviews/) Starting Price $50 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (299) Ease Of Use 4.4 (1,688) Value For Money 4.2 (40) Value For Money 4.2 (1,554) Customer Service 4.6 (294) Customer Service 4.4 (1,625) ## ITS Dispatch alternatives [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) [4.5 (1,018)](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) [PCS TMS](https://www.capterra.com/p/29249/Express/) [4.2 (244)](https://www.capterra.com/p/29249/Express/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/29249/Express/) Highest Rated [Truckbase](https://www.capterra.com/p/10002334/Truckbase/) [4.8 (75)](https://www.capterra.com/p/10002334/Truckbase/reviews/) Starting price $490.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10002334/Truckbase/) [Alvys TMS](https://www.capterra.com/p/249961/Alvys-TMS/) [4.4 (51)](https://www.capterra.com/p/249961/Alvys-TMS/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/249961/Alvys-TMS/) [View all alternatives](https://www.capterra.com/p/106760/ITS-Dispatch/alternatives/) ## FAQs about ITS Dispatch Overview ### What problems does ITS Dispatch solve? ITS Dispatch solves manual trucking back-office work by centralizing loads, trucks, drivers, billing, invoicing, payables, and IFTA fuel-tax tasks in one web-based system. Small trucking companies, freight brokers, dispatchers, and back-office staff use it to reduce paperwork, track equipment and appointments, avoid missed invoices, and keep remote teams aligned. Answer based on 133 reviews Overview ### Which roles and teams benefit most from ITS Dispatch? ITS Dispatch is most used by trucking business owners, presidents, and other executives who need visibility into dispatch operations, billing, and overall performance. Operations managers, office managers, and general managers benefit from coordinating loads, drivers, and paperwork, while finance leaders use it to support invoicing, cash flow tracking, and administrative oversight. Answer based on 266 reviews Overview ### What company size and specific industries is ITS Dispatch built for? ITS Dispatch is designed for small to medium-sized carrier fleets and freight brokers of all sizes in the North American market. It fits transportation and logistics businesses that need dispatch and brokerage tools, from smaller operations to larger brokerages working across North American freight networks. Features and Usability ### What are the key features of ITS Dispatch? ITS Dispatch includes core transportation management features like dispatch management, load tracking, billing and invoicing, and driver settlements. Reviewers also point to reporting, fuel tax and mileage tracking for IFTA, QuickBooks integration, and reminders for driver and equipment document expirations as useful differentiators for daily trucking operations. Answer based on 54 reviews Pricing ### How much does it cost and what fees or limitations are included? ITS Dispatch starts at $50/month for the Owner-Operator plan, with Carrier and Broker at 75, TMS Pro plans at 99, and Dual Authority at 105/user/month. Most plans include unlimited users. Reviewers often call it affordable and easy to use, but note extra-cost modules, limited accounting, and slower support. Answer based on 31 reviews Getting Started and Support ### How good is ITS Dispatch phone support? ITS Dispatch provides helpful phone support for many small and midsize transportation teams that need quick answers. Staff often resolve setup questions and routine issues promptly, but support hours can feel limited, weekend coverage is lacking, and some users say bug fixes, follow-up, and feature requests take too long. Answer based on 29 reviews Getting Started and Support ### How easy is it to onboard and train a team on ITS Dispatch? ITS Dispatch is generally quick to onboard for dispatchers, agents, and other everyday users, with in-person training, live online sessions, webinars, and documentation, plus helpful training videos. Reviewers say nontechnical staff often learn it fast, while teams handling initial setup, data input, or process changes may need more time. Answer based on 20 reviews Getting Started and Support ### What customer support options does ITS Dispatch offer, and how do users rate the experience? ITS Dispatch offers email/help desk, phone support, and chat. Users generally describe support as helpful, responsive, and easy to reach, with staff available to answer questions and resolve issues. Some reviewers mention occasional delays, mixed experiences with follow-through on feature requests, and a few interactions that felt less helpful. Answer based on 34 reviews Features and Usability ### How well does ITS Dispatch handle invoicing? ITS Dispatch makes invoicing easy for many freight brokers, carriers, and small trucking teams. It pulls load data into invoices, supports QuickBooks exports, and helps track payments, but some users want batch invoice printing, easier invoice searches, more detailed exports, and better handling for partial payments and attachments. Answer based on 29 reviews ## Features AI summary Based on 1,713 Trucking reviews Capterra reviewers highlight these as the features buyers care about most when choosing trucking software: - **Real-Time Monitoring** (**51%** of reviewers rated this feature as critical) - **Trip Logs** (**52%**) - **GPS** (**53%**) ITS Dispatch includes **GPS**, which helps fleets track vehicle locations and improve route visibility. However, it does not offer **Real-Time Monitoring** or **Trip Logs**. Instead, it provides other important features that reviewers also value, including **Billing & Invoicing** (**47%**), **Mileage Tracking** (**45%**), and **Dispatch Management** (**45%**). These features help businesses manage driver assignments, record distance for cost control, and handle customer billing more efficiently, giving teams better oversight of daily fleet operations. Mileage Tracking 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Log miles driven for tax deduction or reimbursement purposes Dispatch Management 3.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed Customer Management 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Store and organize information about customers and previous interactions Quotes/Estimates 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Routing 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Plan daily routes to optimize employee scheduling and provide directions Scheduling 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources ITS Dispatch 39 features ### All Features - 3PL Management: Outsource and manage third party logistics - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Carrier Management: Find, compare, and select the most time/cost-effective freight carrier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customer Management: Store and organize information about customers and previous interactions - Customer Portal: A website or login for customers to access information - Dispatch Management: Manage sending personnel and resources to a site as needed - Driver Management: Track all personnel who operate company vehicles - Driver Settlements: Manage payroll processing for different driver pay contracts - EDI: Transfer of data from one computer system to another - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Fleet Management: Management of commercial motor vehicles for work-related purposes - Fuel Management: Monitor fuel consumption and optimize fuel usage - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Import/Export Management: Management of inbound and outbound shipments in the context of international trade - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Live Driver Tracking: Track driver locations on a map in real time - Load Optimization: Set up process for efficient load building, routing, and distribution - LTL/Shared Truckload: Trucks that do not reach full load and can be shared - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Mileage Tracking: Log miles driven for tax deduction or reimbursement purposes - Order Management: Manage and track customer orders for goods, investments, or any other purchases - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: Generate quotes or estimates for customers - Rate Management: Track/optimize rates in relation to usage - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Safety Management: Identify and assess hazards to ensure the well-being of employees, assets, and the environment - Scheduling: Plan availability and assign specific time slots for tasks and resources - Shipment Tracking: The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. - Transportation Management: Organize and track the physical movement of goods from one location to another - Truckload Management: Track and manage transportation of large cargo that fills an entire trailer/truck - Vehicle Management: Track and monitor how vehicles are used - VIN Lookup: Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history - Waybills: Official shipping document that identifies origin and destination of the shipment, weight, freight, and other details of goods - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 3.9 (47) 3.9 Based on 47 reviews ## Pricing Value for money 4.2 (40) [View pricing plan details](https://www.capterra.com/p/106760/ITS-Dispatch/pricing/) Owner-Operator $50.00 Flat Rate,Per Month It includes: - 1-2 Trucks - Create Driver Settlements - Create Invoices With a - Easy Load Confirmations - Email Load Sheets Directly - From System - Integrate Seamlessly With - Quickbooks - Quickly Create Bols - Single Click Carrier $75.00 Flat Rate,Per Month It includes: - Create Driver Settlements - Create Invoices With a - Easy Load Confirmations - Email Load Sheets Directly - From System - Integrate Seamlessly With - Quickbooks - Quickly Create Bols - Single Click - Unlimited Trucks TMS Carrier Pro $99.00 Flat Rate,Per Month It includes: - Create Driver Settlements - Create Invoices With a Single Click - Digital File Storage for Documents - Driver Messaging - Easy Load Confirmations - Email Load Sheets Directly From System - Integrate Seamlessly With Quickbooks - Private Labelling - Quickly Create Bols - Sales Management Tools - Unlimited Load Tracking - Unlimited Trucks Dual Authority $105.00 Per User,Per Month It includes: - Customized Documents - Easy Dispatch - Easy Organization - Paperless IFTA Reporting Broker $75.00 Flat Rate,Per Month It includes: - Create Invoices With a - Easy Load Confirmations - Free Unlimited Users - Get Detailed Reporting and Statistics - Integrate Seamlessly With Quickbooks - Quickly Create Bols - Single Click TMS Broker Pro $99.00 Flat Rate,Per Month It includes: - Create Invoices With a - Easy Load Confirmations - Free Unlimited Users - Get Detailed Reporting and Statistics - Integrate Seamlessly With Quickbooks - Private Labeling - Quickly Create Bols - Sales Management Tools - Single Click - Unlimited Load Tracking Value for money 4.2 (40) 4.2 Based on 40 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (294) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (294) 4.6 Based on 294 reviews ## User reviews Overall rating 4.4 Based on 299 reviews Filter by rating 5(159) 4(117) 3(19) 2(1) 1(3) Mentioned topic Sorted by most recent JD Josh D. Leadership Transportation/Trucking/Railroad ### "Overall good" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 1/10 April 17, 2026 Strong freight marketplace with real value for brokers/carriers if used daily and managed with discipline. Pros Large load board, solid broker tools, good lane coverage, and useful rate data that helps move freight faster. Cons Can feel expensive, crowded lanes create competition, and some users report support or billing frustrations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG Jason G. President Transportation/Trucking/Railroad ### "A decent economical dispatch solution" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 May 28, 2025 It was overall basic. Good for us in the early 2010's, but didn't upgrade features for submitting paperwork, integrations, driver app, etc. Pros Is relatively simple to use. Integrated with Truckstop load board. Price was good. Decent basic economical solution. Cons Lots of double entry, did not integrate with Quickbooks Online or Geotab. No app for drivers or text submission of paperwork. Average customer service. Switched from [Tailwind](https://www.capterra.com/p/228525/Tailwind/) 12-15 years ago it was an upgrade for us Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TK Trey K. Dispatcher Transportation/Trucking/Railroad ### "Informative but layout is lacking" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 8, 2022 Pros The amount of information fields that could be used for dispatchers benefit. Cons My least favorite thing is the layout of the data. The posting is long instead of concise. Reasons for choosing ITS Dispatch It is a additional load board not a replacement. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Ashley R. Owner Transportation/Trucking/Railroad ### "Truckstop is one of the best load boards" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 25, 2022 I use TruckStop daily to find and book loads. Pros Its very easy to use and visually pleasing. Cons Truckstop seems to have something against dispatchers Alternatives considered [DAT Load Board](https://www.capterra.com/p/265434/DAT-Load-Board/) Reasons for choosing ITS Dispatch I use them both Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT Jagjit T. President Transportation/Trucking/Railroad ### "A well known dispatch software in trucking " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2022 Pros \- Easy to signup and use - The dispatch service with full transportation services like giving dispatch to drivers, entering loads, tending loads, invoicing, paystubs etc. Cons \- No cons for this all rounder dispatch software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HM Harry M. President Transportation/Trucking/Railroad ### "A brokerage software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 14, 2022 Pros \- Good for making shipment confirmations - Good for scheduling appointments - You can enter all your carrier information Cons No cons found this wonderful software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Shane S. President Transportation/Trucking/Railroad ### "Better available for less $" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 23, 2022 Pros Basic TMS nothing special about it except it's pricing Cons Everything that is standard in many TMS systems is an extra charge. Better TMS systems out there for less money Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Bobby B. Broker Transportation/Trucking/Railroad ### "Solid TMS Option" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 8, 2021 It definitely allowed my business to maintain and grow with ease. Pros It is very user friendly. It has a test account that you can practice in and not effect real-time platform. Cons It seems for carrier based than broker based. It does not have EDI capabilities. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Mark C. Dispatch Transportation/Trucking/Railroad ### "ITS Dispatch" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 11, 2021 Pros ITS was easy to use, very cheap compared to other TMS softwares, and browser based which makes access easier from anywhere. Cons Filtering and sorting loads is very complicated and makes you do it all over again every time you want to enter some filter to find load you need. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VP VIKTORIIA P. owner Transportation/Trucking/Railroad ### " Look for better alternative" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 July 5, 2021 Pros When you learn how to use it, its actually easy, but takes a while Cons Learning process took longer than was expected Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/106760/ITS-Dispatch/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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