Who Uses This Software?

IT Managers, Facility Managers, Enterprise Data Centers, Server/Network Closets.


Average Ratings

61 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
  • Pricing Details
    $3.99 per monitored node
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Sunbird
  • www.sunbirddcim.com/
  • Founded 1985
  • United States

About Sunbird DCIM

Sunbird's DCIM is one of the few solutions on the market that focuses exclusively on two of the biggest and costliest challenges data center operators face: monitoring and operations. And unlike other DCIM providers, who offer overly complex, bloated and expensive software, Sunbird's solution is easy to deploy and use. It provides the ability to better manage assets, change and capacity; and also enables power monitoring, environmental monitoring and energy management.


Sunbird DCIM Features

  • Audit Trail
  • Behavior-Based Acceleration
  • Cross Reference System
  • Device Auto Discovery
  • Diagnostic Testing
  • Import/Export Data
  • JCL Management
  • Multi-Platform
  • Multi-User
  • Power Management
  • Sarbanes-Oxley Compliance

Sunbird DCIM Reviews Recently Reviewed!


dcTrack Your do it all DCIM tool.

Apr 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Visualization of my datacenter floor. i find myself in it all day going cabinet to cabinet. This portion of the tool gives you 3d CAD rendering of your datacenter that you can quickly click on a cabinet and take you to the device you are looking for. This feature also is very useful is seeing cabinet temps, power usage when paired with smart PDU's oh and one of my all time favorite features in this Visualization feature is the ability to measure out cable. You can click on measure in the menu and then click a point on your datacenter map then trace out where your cable will run and go point to point. It gives you an accurate distance so you know which cable lengths you will be using. Just one of the many various useful elements of dcTrack.

Cons: I do not have many issues or complaints with regard to dcTrack. The issues I do come across tend to be buggy new release issues that once called into the Sunbird Support Team, it's handled and rectified quickly. For example there was an issue with having to load up Adobe Flash when opening a certain tab in the software. The issue was isolated to this one tab and only when using Chrome did it come up. The Sunbird team was quick to correct this and on the next software update release, it was addressed.

Overall: Utilizing Sunbirds DCIM Tool dcTrack has made me more efficient at my job and helping the teams that use it work more efficiently as well. dcTrack has become our Gold Copy so to speak with regard to tracking our assets. It helps the Operations team find devices quickly, without having to look in multiple places for where assets should be. Sunbird has created a do it all tool that works, it does what it says it will do and the level of support you get with it is first rate. I can use my DCIM tool to help keep track of network ports, and empty cabinet space and run power reports.... the uses and possibilities are endless.

Sunbird dcTracks/PowerIQ: Great products and ease of use with excellent support

Jan 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What we like most about Sunbird's DCIM solution is the integration between dcTracks and PowerIQ along with the great features, detailed user interface and ease of use. The software is setup in a way that is very intuitive to use and just as easy to implement from image to production use. The implementation/proof of concept team was great to work with. The weekly sessions made sure we were able to achieve all our requirements and not only assisted in setting up the software but showed the team how accomplish the tasks on our own so that we could replicate and update our data as needed.

Cons: At this point there is not much that we dislike about the software. It contains all the features and ease of use we expected; and more. We would like an additional feature for integration with server cabinet door locks to see the status; if they were open/closed and who accessed the rack based on badge. The way the integration currently works is to send an alert when triggered but doesn't fully meet what we would like to accomplish.

Overall: The overall experience has been great. In many implementations with software and other DCIM providers this has by far been the best experience we have had. The support is quick and direct, usually solving issues and answering questions on the first contact and typically in the same day. The team members providing instruction in remote sessions were knowledgeable and took the time to make sure we understood the functionality and how to repeat it. The product is great and fits all of our requirements; where there was not a direct process for an integration with other tools, the Sunbird team was quick to assist. The Sunbird software is easy to use, integrates with other products easily and the GUI is very clean. After demonstrations and comparison to 6 other competitors, Sunbird products stood out well above the rest.

Vendor Response

by Sunbird on January 30, 2019

Thank you for the 5 start review. Customer success is our top priority. Feedback from customer's like you have greatly helped us in designing our 2nd Gen DCIM solution.

Sunbird DCIM

Jun 20, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Import / export functionality along with the sort and filter. When setting up the power infrastructure, I like that it is a physical representation of the plugs to outlet in that a L22-30P needs to be plugged into an L22-30R and that the software understands that a different plug or receptacle wouldn't physically plug in. There are numerous checks and balances like this that are helpful.

Cons: The separation of features between the web client and classic view. It can also be confusing to understand what features are in PowerIQ opposed to DcTrack. Making them better integrated would be helpful. It would be nice if the models library updates were more proactive vs reactive. For example, when Dell released their Rx30 lineup, it would be nice to have the R330, R430, R530, etc.. automatically added without having to put in a request since Dell is such a big player in this field. I understand it can't be done for every make / model but for the big manufacturers core lineup that would help. Software doesn't natively work with Chrome, the use of extensions doesn't always work properly.

Overall: My overall experience has been good. I like the direction the software is heading by moving more features and functionality to the web client and away from classic view. I really like sort and filter functionality as well as the import / export feature that can be used with Microsoft Excel. A built-in models library is very helpful and has saved us a bunch of time.

Recommendations to other buyers: Would be a nice feature if you could use variables when using the sort and filter feature, such as R*30 if I wanted a list of all devices matching R330, R430, R530. Would like to add an additional color or two to the floor maps such as orange to allow for us to represent different health states. Green, yellow, and red doesn't allow us to customize our logic on the back end well enough.

Caretech Solutions Inc.

Nov 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like the fact that it can be as high-level, or granulated as you like. I initially started with "where are my racks and what's in them" usage, easily generating 3-d visuals, and exporting .csv and .pdf reports. Using the built-in import and export tools, I've been able to add entries for power whips (and associate them with racks), and populate chassis with individual blades. Next steps will be to update network information for devices, again, with the easy import tools.

Cons: The models library sometimes lacks the specific Make, Model, etc. of a device I'm adding, so I'll have to use a similar one, or define a generic one. Sunbird has a mechanism to submit model addition requests.

Overall: As a remote datacenter manager, it is invaluable to have a visual readout of our assets, and easily be able to determine and display capacity. As a Shared Services provider, we can easily demonstrate to existing customers where their racks are located, how populated they are, etc. This is also useful in sales initiatives; having a 3-D graph of racks with available capacity (one of the vendor-provided reports) makes the salesman's job easier.

Great tool for place and power planning, documentation of assets, data and power connections

Apr 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: dcTrack is easy to use in that setting it up to model a data center follows the physical process of actually setting up a data center. Using it to maintain documentation of assets' placement, data and power connections is easy and logical. It also provides for great monitoring of power utilization and temperature/humidity with its integration with Power IQ. And the customer support is excellent! You are treated like a partner.

Cons: dcTrack is mostly web-based but part of the functionality remains in an application called Classic View. This functionality is being migrated piece by piece, and a lot of it is accessible now from the web client. We look forward to the day when we no longer need to use Classic View as it is quite slow and it cannot be re-sized to see all of it at once without scrolling.

Overall: Use it daily to document Data Center Power. Previously used it to document Data Center cabinets, assets, data and power connections, structured cabling. It is our source of truth for what's in the Data Centers and monitoring tool for temperature issues

Sunbird DCIM review-TMW

Nov 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of workflow. Simple and intuitive and my team has been able to quickly pickup the process of using it with little direction. We appreciate Sunbird taking responsibility for maintaining a catalog of assets. We love the 3D visualization aspect and that we can spin the cabinet around and isolate cabinets.

Cons: The visualization maps are really rough to look at and often look like a high school drafting project from the 80's. I can create beautiful looking maps in Visio but importing them from Visio to a cad file, then importing them into dcTrack looks like garbage. Even using straight cad files could use improvement.

Overall: Overall experience in working with Sunbird has been excellent. The support teams are always responsive and your first line of defense seems to have easy access to next level engineers which is rare to see however is a huge plus to us when we have problems to deal with. In some cases however, the first level of support clearly does not know a portion of the product and the case needs to be immediately dumped to engineers. Case in point is the rollout of VM Manager integration in version 6.x. As soon as it came out, we started using it and immediately ran into problems of which first level support had not even seen the new enhancement.

An awsome toolbox created by awsome people

Oct 01, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: The deeper you dive into the dcTrack universe the bigger it seems to grow.

If you have internalised your own processes, this tool is indispensable for the administration of your own datacenters and each Piece of hardware built-in there.

Cons: Sometime I wish the tool could be cut down to our specific Needs but then we would have to ask ourselves what these needs are.

The complexity of the tool, which is of course just an image of reality, sometimes makes it difficult to start with it.

Overall: Hard to get started in this tool but when you have the clue it is fantastic.

BUT every manager who decides to have this tool should have in mind that this tool needs People and time to get it started and when it has started you may be Need a bit more time to Keep it running.

We have learned so much concerning our own workflows in our datacenters and

in my eyes it works great and I wouldn't change it for another DCIM tool, anyway.

It worth every second and every cent we have spent on it and are still doing.

Justin Erdmann Comcast

Jun 17, 2016
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: DC Track makes it very easy to search a lot of different ways and does not allow the typical typos or duplicates that you get when using Excel. It has not been 100% but light years better than Excel

Cons: The time it takes to use the tool as a stand alone software. A lot of guys are still using Excel and importing into the tool. This makes common input errors a norm.

Overall: DC Track has been an interesting Journey, Starting out some of the features that were discussed in the first demonstration did not seem to work as advertised but over time the software support has been awesome and the tool is coming a long way. It now can do a lot of the tasks that I need it too.

Recommendations to other buyers: As the tool develops adding in more logic that will decrease the time to build in the tool will help us greatly. A lot of these issues were covered in the Denver conference on June 16th. I look forward to seeing the new developments that come out of that working session. I did have 4 stars on the ease of use and for some reason it dropped to 2 and will not let me change it!

A true partner in Sunbird

Jun 17, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Sunbird listens to all of there customers and then plans and implements the feature requests that provide the most improvement in a timely manner. The support team is attentive and works to both understand the underlining issue and providing work around and long term solution.

Cons: The team is still working to eliminate the thick client. It isn't hard to use the thick client, but a little inconvenient to have to switch between thin and think. However you don't have to use it too often.

Overall: We have found a true partner with the team at Sunbird. They are there to listen, investigate, and offer advice and solutions to any questions we have. The product is flexible enough to adapt to what you need it to do while offering a solid structure to build on.

Recommendations to other buyers: The software has performed the way we needed it has grown with us. The whole team continues to work strongly everyday to listen to their customers and improve their product and support.

Deploying devices is so much easier to preform with 100% accuracy.

Jun 15, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The many visualizations such as device, cabinet and floor plan (including 3D) are quite valuable to me. With the cabinet views, I can 'see' the best areas to place equipment within a cabinet without the need to be physically on site. Device views allows me to 'show' Installers where exactly the various device ports are located so they connect data cables correctly. The floor plan allows me to estimate distances so I can order cables of proper length. All of these views are invaluable to me since I support remote data centers.

Cons: That I still need to access Classic View to preform some functions. To be able to access data panel port information from the GUI is great and I cannot wait for functions like Lists and Connectors are moved there too.

Overall: It organizes and centralizes information and it greatly aids in MACD

3D View/Bulk Uploads/Odbc DB Connection/Easy to use

May 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros:

First of all it has an impressive easy-to-use 3D user interface.

If your knowledge of Datacenter components and operations is good, you can learn its usage in a very short time and define the new hardware models in 15 minutes without waiting for support. With the CSV upload feature, you can save a serious time by organizing updates in Excel that will last longer. End-to-end cable tracking is really successful. With access to the database via ODBC, you can prepare advanced reports and integrate with other applications. Payment is more flexible than other companies. Monthly usage is also possible. Unit prices are public on the web-site.

Cons:

Each circuit has to be terminated with an endpoint. This is necessary for you to do the job right, sometimes short-term temporary operations can annoy you.

Overall:

If you haven't used a DCIM previously and want to quickly install and use a DCIM and learn how to use it quickly, I recommend this product.

Sunbird DCIM Product & Service Review 2018

Aug 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and navigation within the tool. The screens flow with all the information needed to perform any task.

Cons: N/A - haven't found anything bad within the tool

Overall: I've been a customer of the Sunbird product DcTrack for over 7+ years originally on the team to evaluate a DCIM product for our company. The DcTrack product hands down fit our needs the Sunbird team jumped through hoops at our every request. Sunbird meet our needs and assisted with every part of the installation to migrating our existing data into the tool. Over the last 7+ years we have requested enhancements to the tool which were accepted and implemented no questions asked. The support staff is second to none at times we required 24x7 support never an issue Sunbird is there. I'm so impressed with Sunbird I would even consider a position with them.

PowerIQ DCIM - the foundation of any top tier data center

Jul 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It started off ahead of the pack, and it's stayed there with consistent updates from (wait for it) FEEDBACK FROM USERS. I love that. It's not a shiny ball that turns out to be an empty shell once you buy it. This stuff works.

Cons: The initial setup can be daunting, but this isn't 1990 anymore and we aren't rookies. Read the manual and install the product like a boss.

Overall: PowerIQ from Sunbird (formerly Raritan) has become a staple in our Data Center Management. We depend on it daily. We've been using this powerhouse for about a decade now with zero regrets. Unmatched features from the most innovative hardware/software company I've had the pleasure of dealing with will help you rest easy while your data center purrs like a happy cat.

Really easy to entry and collect data

Jul 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The possibility to import many devices, connections, racks and power connections via bulk import.

The spatial representation, the details at the rack view and the possibility to look at every single device.

Cons: If you have created a device provisionally which belongs to the group Network and you later select the right device and it belongs to the group Standard device, you cannot simply change it. So if you have a device from the network group you can only exchange it for another device from the network group.

Overall: An overview of all data centers and the components used there at a glance.

Hard to imagine business without Power IQ

Jun 17, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having all the information for all our locations centrally located has helped greatly. The ability to power cycle an entire device that is dual power corded has helped as well.

Cons: The floor plans in the dashboard view take a long time to load. With all the sites and having them on a slideshow, not always is the floorplan populated prior to switching to a different view.

Overall: Being responsible for 100+ sites, the level of visibility Power IQ provides is extremely valuable. Prior to using this product, we did not have this in a centralized platform. There have been numerous success stories since deploying Power IQ and we are pleased with the continual development this product is receiving. The product is evolving into many of the features we have a roadmap for integrating so it is definately product that justifies the investment.

Solid product with great feedback and response team.

Jun 20, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple UI doesn't overwhelm the new user yet still provides a full experience for the expert user.

Cons: Our rapid growth caused scaling issues, overloading the software.

Overall: Having deployed the Sunbird product line for nearly 4 years, there were several inflection points that forced us to make the decision: move forward with Sunbird or find another product. Each time that decision came up, Sunbird was able to act fast and provide immediate solutions to our problems. We are very happy with the customer support and responsiveness.

Recommendations to other buyers: The features on the roadmap cover pretty much all of my must have's, and Sunbird makes sure to listen to and consider the "nice-to-have's" as well.

Easy to get reports and see overall health of the data center in one page.

Jun 14, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Can set up and change settings easily without a lot of going back and forth through screens, which I had to do with other DCIM tools. Easy to navigate for the end user without needing a lot of training.

Cons: Depending on the manufacturer of an add on device I needed to purchase another interface to allow this to read the power.

Overall: Get the ease of knowing how our data center is running at a glance. Can keep track of assets through out the organization without having to physically going to each asset.

Easy to use

Dec 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The best of this software is the dashboard, that you can see all the informations about your business in real time. and you can personalize it !

Cons: If you don't receive any official learning about the software it's long to know all the things about the software.

Overall: I'm based in France, and if i need hard support, i need to contact USA support. Because of the time difference, i hava to wait to the afternon to have some answers end the same for them but, finally, all the issues has been solved.

Sunbird allows me to keep an eye on the status of my systems.

Aug 15, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Power IQ is very easy to use and quickly shows all desired data. The web page is very easy to setup and manage. Once the hardware is in place configuring the data on the network is easy to view and report on.

Cons: The look is very basic. I would like to see more new age view. The graphics are very early internet. This does not diminish the functionality of the software, it just looks clunky.

Overall: I am able to easily view the power and climate status of all my PDU's.

Getting Better and Better

Jun 17, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use

3D view is great

Good customer support

Good integration with Raritan PDUs

Cons: Sometimes have problems with IE is not updating the info

Classic view should go away!

Overall: I have been using this product last two years and it has been improving and getting better since than. I love the 3D feature they just added with latest update. Keep up the good work and keep improving Sunbird.

Recommendations to other buyers: It would be great if I can draw floor plan right in the product instead of Visio or Auto Cat.

Sunbird's software solutions are innovative and intuitive to use. A number of important functions ar

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: All in all a convincing offer. Product, licensing model, price, service, etc. convince in comparison with other solutions.

Cons: In the case of dcTrack, the licensing model for PCs should be extended in order to be able to map office units (PC, Printer, etc.) with the software beyond the data center (Racks/Cabinets).

Overall: Excellent overview, timely warning, optimal reports - and all with little effort!

Work with dcTrack

Apr 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The clear layout. Everything can be adjusted individually on the dashboard. You have everything in view.

Cons: I have the possibility to create my own models at the models library and can work with them directly.

Overall: It is very good for the planning of rooms that are not yet installed. You can make it available for several people to view. It is very flexible.

Sunbird DCIM Review

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to Configure, Great Customer Support.

Cons: The Map configuration is a little difficult to achieve out of the box

Overall: We are able to make quick search for our Hardware inventory and the overall costs around it. We are able to Power Manage our Rack as well as to provide the necessary details of our environment to our Financial dept.

6 years of work with dcTrack & PowerIQ

Jun 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 24x7 managing both our Data Centers. Received on time a power, connectivity, humidity and water alarms. Produced a great reports.

Cons: dcTrack Classic View can't open a full screen view. It could be a great to have a full vision of the dcTrack configuration

Sunbird Software Serves us Well

Dec 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The software functions work as expected. Any product issues reported are responded to quickly. Technical support personnel know the product and are professional in their correspondence. They follow up to ensure we are satisfied with the fixes. The products are easy to use and the tutorials are outstanding.

Cons: As far as what I like the least about the software, I would be hard pressed to find something of significance.

Overall: With Sunbird DcTrack we are able to build and maintain an up-to-date inventory of our data hall equipment. PowerIQ enables us to monitor and quickly respond to alerts and alarms requiring attention and intervention. Both products integrate with our LDAP/AD directory services for centralized domain management. Excellent products supported with knowledgeable technical expertise.

Test

Feb 03, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use of the software. GUI looks good

Cons: Licensing could be better on the website

Overall: Overall good

Vendor Response

by Sunbird on February 07, 2019

Thank you for your feedback. Customer success has always been our number one priority. Reviews
and customer user groups are a key source of learning for us.

Outstanding Customer Service and Overall Technical Support for NIST!

Jun 17, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Here at NIST we have had multiple support tickets open for various issues. Each one was handled by your staff with the utmost professionalism and courtesy. All issues have been resolved in a timely manner. I would highly recommend your services/products to anyone. Thanks so much for you continued support.

Sunbird DCIM software is easy to use and easy to read.

Jun 09, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like the web interface most of all. It is very easy to use and it displays the data in a clear manor. the web interface allows for quick manipulation of data and dashboards.

Cons: the look of the web page is a little old school. It does not compromise any of the data, however, I would like to see something a little more trendy. This and several Java issues have been slightly disappointing.

Overall: I have been able to easily keep an eye on all power, temperature, and humidity statuses for all my hardware locations. I have about 300 units that monitor areas all over the city.

World class support and easy to use

Jun 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The easy way to build our datacenters into dcTrack and the huge difference from spreadsheets to dcTrack. Provides a quick overview as well as being able to produce reports to several departments

Cons: Models library could be more correct and updated more often not only once a month. More pic to the 3D view.

Overall: We have been in full control of all our datacenters word wide

Powerful combo - dcTrack/PowerIQ

Jun 17, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like the ability within PowerIQ to control our vendor agnostic managed rack power strips.

Overall: We implemented dcTrack and PowerIQ a few years back. The team at Raritan/Sunbird has always been responsive to our suggestions and concerns. The tools have met our needs.

GTS (DoS) Problem Management

Jun 21, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Very customized, robust, detailed, and user friendly.

Cons: I have non at this time, it just keeps getting better.

Overall: My experience from the cradle has been top notch and unbelievable. I stared my relationship from Raritan and continue through Sunbird.

Recommendations to other buyers: Not at this time

Awesome

May 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Its vendor agnostic and awesome! They are very easy to work with. Definitely worth a look!!!!!!!!!

Cons: None. There are no cons that I think of, which is great!. I am a happy customer all around!!!!!!!!

Data Center Inventory Management

May 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With Sunbird Dcim you can conveniently do Data Center Inventory Management. I'm reporting cabinets and servers.

Cons: The licensing model can be a problem because it is cabin based.

Sunbird DCIM products are user friendly and very scalable for large or small datacenter deployments!

Jun 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: pricing was clear cut and scaled easily with license packs as needed. The tools are very intuitive and user friendly. We were up and running, tracking power in a few days.

Overall: we were able to do precise monthly charge-backs to clients for colocation services which was crucial to the client agreement. We have nice historical views of power usage as well for all our sites using intelligent rack PDU's and we even connected the DCIM to our power and cooling infrastructure for alert monitoring benefits.

Don't have many cons, we've used the product for a few years now and it's a stable and reliable tool for our datacenter management team.

Great Software, excellent support team!

Jun 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, every new version is better than the last. support team help is great. the functionality between my devices (pdu's, crac unit's, Temperature sensors) is outstanding.

The product is extremely useful when trying to determine overall facility power consumption.

Jun 14, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I've found it very easy to configure and use. Setup was a breeze out of the box and any local shortcomings were easily rectified by tech support.

Cons: Reporting capabilities are somewhat limited. I had trouble initially setting up the reports and would have liked the output to be a little more granular.

Overall: Being a High Impact FISMA IT system we are required to have automated mechanisms in place for all aspects of the system to include infrastructure. The power requirement has been satisfied.

PowerIq

Jan 25, 2019
5/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: -Easy To use

-Responsive&quick in action

-Accurate Data

Cons: -low flexibility on gauges an data handling

-low customization options

-updates where to often in a while , takes a lot of time with maintenance.

Overall: Dedicated support , responsive and problem solving.

Vendor Response

by Sunbird on January 30, 2019

Thank you for the review and positive 5 start feedback on our support engineers and overall quality. We just released a new release. It has a new health and capacity dashboard tile widget that was very popular with our beta customers. Are you available for me to give you a demo of it?

Tanner's Sunbird DCIM Software Review

Jun 17, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the Data Center tab where i can expand down and see what equipment and pdus are located in each rack.

Cons: When setting the display to PDU name it hides the IP address of the PDU and vice versa. It was apparently a security concern for some companies, but a pain for us.

Overall: We were tracking all of our PDUs through spread sheets and monitoring ping through solarwinds before coming across this product. It has helped our facilities staff immensely with monitoring power usage throughout all of our sites.

Sunbird PowerIQ and DCIM Track tool.

Apr 26, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Both software's are great and easy to use. Love them.

Cons: None / all great I didn't find anything that I did not like.

Overall: I been in the information technology sector for the last 30 years and Sunbird have the best customer services and support that I worked with.

Sunbird DCIM - Great software, Great service

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software is very compact and even with a small learning curve easy to use. We installed Sunbird according to the provided instructions and performance has been great.

Best support I have seen in a long while for any software we use. You call or email and are instantly contacted back. People are very helpful even after talking to them multiple times a day.

Cons: The nature if DCIM software is very tedious and that is not a shot at Sunbird because it would be the same with any of the software you can buy.

Overall: Going from Excel spreadsheets to using Sunbird is awesome. We are now able to produce the required reports in minutes as opposed to hours. We are newer users of Sunbird but I am very happy we made the decision to work with them.

Good Support - dcTrack Viable Option for DC Ops

Apr 26, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Lots of features and has a great support team; willing to consider suggested new features; good API

Cons: Somewhat of a steep learning curve; can be a little slow at times with large DC footprints;

I'm excited to get to work everyday because I know I'm going to be working with DC Track!

Apr 27, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The support from Sunbird is beyond excellent. They're very quick to respond to inquiries and are always willing to provide whatever help we need.

The 3D visualization is awesome and uploading asset details is easy. I especially like the custom fields feature because I can add data unique to our data center.

Cons: Would like the capability to create drop-down select lists that auto-fill additional/relative fields such as Systems Administrator name and the contact information (email, desk/cell phone and manager details).

Overall: The capability to utilize a single database to not only manage our data center racked assets but to also integrate with our incident and change management tool.

Amazing product!

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and straightforward. Customer service representatives were nice and very helpful as well!

Cons: We experienced high volumes of alert notifications, but one of the way we dealt with this was by lowering/raising the thresholds for each sensor.

Highly Useful & Functional Tool

Apr 27, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of Setup & Configuration

In depth levels of monitoring and customization

Excellent new Health Dashboard Tiles

Cons: Limited Reporting Options for financial reports & UPS status.

Overall: Data Centre Facility Reliability & Performance is now being monitored and measured.

Designing a new server room for customers and maintenance.

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use, the information is accessible and clear.

Minimal mouse clicks.

Detailed reports

Cons: Almost nothing.

Software that is improved with each update.

Always add and improve.

Disadvantages corrected in new releases.

Quick resource overview

Dec 03, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to handle

intuitive

good monitoring

Cons: Some data in monitoring cannot be used for a report.

graphics in reports for management are missing or are only possible via detours

Overall: very good overview of resource utilization

good planning tool

Capterra loader

After our "Proof of Concept" of Sunbird, we found this tool extremely flexible, and easy to use.

Jul 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Any part of it can be completely customised to suit your needs, especially aspects such as the Dashboards in both dcTrack and PowerIQ. This provides us with great levels of detail and monitoring of our Data Centres.

Cons: We had certain "Workarounds" in place, in particular cabling between devices, compared to our original DCIM tool. But as mentioned above, Sunbird Support are very helpful. If you need something changed, then a Feature Request can be raised so Sunbird can look at adapting the tool.

Overall: Very easy to use.

Excellent Product

Apr 02, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive menus

Ease of use

A wealth of information

Cons: Have not come across anything that is negative yet

Overall: Has enabled a detailed view of assets and power usage

Well developed infrastructure management tool!

Jun 29, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very powerful tool for analytics and device management. We love using it to track power consumption per device and temperature/humidity in our data centers.

Cons: It took a while to get it configured and working the way we wanted it, but Sunbird was there to help us every step of the way and make sure we got the most out of their product.

Great DCIM Tool

Jun 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Installs very clean. The OS and database are all packaged and installed as a VM. The developers listen to your feedback and are constantly updating the software. I have always received great support from their staff.

Overall: I am an implementation partner for Sunbird. I love working with their product. They make it very easy to load data from spreadsheets and quickly stand up an instance of the tool with the client's data.