--- title: "Sunbird DCIM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Sunbird DCIM Software - reviews, pricing plans, popular comparisons to other Data Center Management products and more." source_url: "https://www.capterra.com/p/106991/Sunbird-DCIM/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Sunbird DCIM Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Sunbird DCIM ## What is Sunbird DCIM? Sunbird's DCIM is one of the few solutions on the market that focuses exclusively on two of the biggest and costliest challenges data center operators face: monitoring and operations. And unlike other DCIM providers, who offer overly complex, bloated and expensive software, Sunbird's solution is easy to deploy and use. It provides the ability to better manage assets, change and capacity; and also enables power monitoring, environmental monitoring and energy management. ## What is Sunbird DCIM used for? [Data Center Management](https://www.capterra.com/data-center-management-software/)[IT Asset Management](https://www.capterra.com/it-asset-management-software/)[IT Management](https://www.capterra.com/it-management-software/) Top alternative Featured Overall rating Based on 176 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Starting price $3.99 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sunbird DCIM?[Manage this product listing](https://www.g2.com/products/sunbird-dcim/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sunbird DCIM 4.7 (176) VS. [4.6 (348)](https://www.capterra.com/p/251336/ManageEngine-OpManager/reviews/) Starting Price $3.99 Other, Per Month Starting Price $95 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (176) Ease Of Use 4.6 (343) Value For Money 4.6 (145) Value For Money 4.7 (319) Customer Service 4.9 (175) Customer Service 4.6 (337) ## Sunbird DCIM alternatives [4.6 (274)](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/reviews/) Starting price $395.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.8 (16)](https://www.capterra.com/p/109213/netTerrain/reviews/) Starting price $4926.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/) [4.6 (256)](https://www.capterra.com/p/21581/PRTG-Network-Monitor/reviews/) Starting price $179.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/21581/PRTG-Network-Monitor/) [PRTG Enterprise Monitor](https://www.capterra.com/p/246294/PRTG-Enterprise-Monitor/) [4.7 (79)](https://www.capterra.com/p/246294/PRTG-Enterprise-Monitor/reviews/) Starting price $1671.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/246294/PRTG-Enterprise-Monitor/) [View all alternatives](https://www.capterra.com/p/106991/Sunbird-DCIM/alternatives/) ## FAQs about Sunbird DCIM Overview ### What problems does Sunbird DCIM solve? Sunbird DCIM solves spreadsheet-based asset tracking, unclear rack capacity, and fragmented visibility into power, temperature, cabling, and device health. Data center operations, facilities engineers, capacity planners, and colocation teams use it to document equipment locations, monitor alarms, plan deployments, manage power budgets, and produce inventory, chargeback, and management reports. Answer based on 110 reviews Overview ### Which roles and teams benefit most from Sunbird DCIM? Sunbird DCIM is most used by data center managers, data center and infrastructure engineers, and systems administrators. These teams track rack capacity, power, cooling, assets, and physical connections to plan changes and reduce operational risk. Project managers use it to coordinate deployments, document requirements, and monitor data center buildouts. Answer based on 175 reviews Overview ### What company size and industries is Sunbird DCIM built for? Sunbird DCIM is designed for enterprise data centers, with 69% of reviewers from enterprise companies and Information Technology and Services its top industry at 25%. It also serves IT and facility managers in telecommunications (12%) and financial services (5%), supporting data center management for 59% of reviewers. Answer based on 176 reviews Features and Usability ### What are the key features of Sunbird DCIM? Sunbird DCIM includes real-time monitoring of power, cooling, humidity, and equipment health, with alerts and real-time notifications for threshold issues. It supports inventory management and asset tracking across sites, including lifecycle traceability. Capacity management tracks space, power, heat, rack availability, and PDU usage with real-time utilization data. Answer based on 25 reviews Pricing ### How much does it cost and what fees or limitations are included? Sunbird DCIM starts at $3.99 per month for Power IQ DCIM Monitoring; dcTrack DCIM Operations costs 13.99 per month, and the DCIM Suite Bundle costs 19.77 per month. A free trial is available. Reviewers describe pricing as clear and scalable, though rack- or cabinet-based licensing and UPS integration costs can be concerns. Answer based on 17 reviews Integrations ### Which third-party tools and platforms does Sunbird DCIM integrate with? Sunbird DCIM integrates with 10 third-party tools, including reviewer-confirmed ServiceNow for CMDB connectivity and synchronization. Its catalog also lists BMC Helix CMDB, BMC Helix ITSM, Cherwell Service Management, Jira, Microsoft Power BI, Microsoft Teams, Slack, and Tableau for IT service management, collaboration, reporting, and analytics. Answer based on 18 reviews Getting Started and Support ### How easy is it to onboard and train a team on Sunbird DCIM? Sunbird DCIM offers in-person and live online training, webinars, documentation, and videos. Reviewers report that everyday users can learn core tasks and dashboards quickly, while administrators and teams managing detailed configurations need more time due to the product’s breadth. Weekly webinars, free online training, and support help teams work through the learning curve. Answer based on 33 reviews Getting Started and Support ### What customer support options does Sunbird DCIM offer, and how do users rate the experience? Sunbird DCIM offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as prompt, knowledgeable, and persistent in resolving tickets, with helpful training and follow-up. Some users report slower replies for programming requests, first-line gaps on new features, and time-zone delays. Answer based on 106 reviews Data center management ### How well does Sunbird DCIM manage data center operations? Sunbird DCIM centralizes data center inventory, power monitoring, capacity planning, alerts, and asset location in one management view. Enterprise infrastructure teams value its dashboards, reporting, and visual floor layouts for operational visibility. Initial asset-data preparation and complex power-chain configuration can require planning, while some interface functions remain in the classic view. Answer based on 46 reviews ## Features AI summary Based on 224 Data Center Management reviews Capterra data shows that buyers of Data Center Management software rank the following features as their top priorities: - **Alerts/Notifications** (**59%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**56%**) - **Real-Time Monitoring** (**63%**) Sunbird DCIM supports all three of the features reviewers value most: **Alerts/Notifications**, **Real-Time Notifications**, and **Real-Time Monitoring**. Together, these capabilities help businesses spot issues as they happen, respond faster to changing data center conditions, and maintain better visibility across infrastructure, allowing teams to reduce downtime and manage operations more efficiently. Alerts/Notifications 4.5 (24) 83.33% of 24 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Real-Time Notifications 4.4 (21) 90.48% of 21 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Real-Time Monitoring 4.5 (33) 87.88% of 33 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Real-Time Data 4.5 (29) 86.21% of 29 reviewers that rated this feature as important or highly important Receive data and information in real time Capacity Management 4.6 (27) 70.37% of 27 reviewers that rated this feature as important or highly important Monitor service demand and performance to plan for adequate resources that meet business needs Inventory Management 4.6 (32) 81.25% of 32 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Sunbird DCIM 47 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Change Management: Track and monitor efficient handling of all changes/transitions - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Color Codes/Icons: A way to visually represent data where different categories of items are marked with different colors - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Customizable Fields: Customize data fields to support various needs and use cases - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Storage Management: Manage and store data in a database - Data Visualization: Graphical representation of data - Dependency Tracking: Track and manage task relationships and dependencies - Device Auto Discovery: Automatically scan the network for devices and take pre-defined actions upon discovery - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Hierarchical Mapping: Mapping model in which the network map is organized and visualized as a tree-like structure - Inventory Management: Track and manage inventory levels to maintain proper supply - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Location-Based Mapping: Mapping model based on the geographic location of users - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Performance Monitoring: Monitoring and measurement of relevant metrics to assess the performance of IT resources - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Self-Updating Maps: Dynamic maps that update whenever network changes are made - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Uptime Reporting: Track the availability time for a designated network or website over a given period of time - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (176) 4.6 Based on 176 reviews ## Pricing Value for money 4.6 (145) Free Trial [View pricing plan details](https://www.capterra.com/p/106991/Sunbird-DCIM/pricing/) Power IQ DCIM Monitoring $3.99 Other,Per Month It includes: - 2d Visualization - Built-in Charts and Reports - Online Training Videos - Unlimited Data Points - Unlimited Sites - Unlimited Users - Webcam Support dcTrack DCIM Operations $13.99 Other,Per Month It includes: - Automate Power Budgeting for Devices - Automatic Rack and Row Elevations - BMC Integration - Data Circuit Tracking - Measure Cable Lengths Accurately DCIM Suite Bundle $19.77 Other,Per Month It includes: - Audit Logs - Auto Discovery Facility - Free Plugins for Third-Party Pdus - Rpps - Upss Value for money 4.6 (145) 4.6 Based on 145 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Domo](https://www.capterra.com/p/119119/Domo/)[ Cherwell Service Management](https://www.capterra.com/p/121158/Cherwell-Software/)[ BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (175) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (175) 4.9 Based on 175 reviews ## User reviews Overall rating 4.7 Based on 176 reviews Filter by rating 5(128) 4(47) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent DJ Donald J. System Admin Information Technology and Services ### "DCTrack usage " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 2, 2026 the DCIM tool has been a step up from the DCIM tool that we used to use both for ease of finding the device and the 3d visualization of the cages Pros It provides easy visual depictions of the sites It makes it easy for our users to find the equipment and see the asset information and connection information Cons it is sometimes difficult to add new devices New users sometimes have a hard time adding a device into the cabinets that are existing in the system Switched from [Device42, A Freshworks Company](https://www.capterra.com/p/144214/Device42/) It was a company decision for consolidation Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JE Jason E. System Administrator Information Technology and Services ### "Great Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2026 Its a great platform with outstanding support. Its a cool tool that I have been showing off to other team members. Pros Prompt and knowledgeable support team. I put in a ticket and it was almost immediately responded to and resolved. Cons Haven't found anything yet, it takes a while to get used to it. Im becoming more familiar as I add devices. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MH michael H. Technical Consultant Defense & Space ### "mwh\_sunbird\_march\_2026" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2026 Great Technical Support and Customer Service. Working thru some issues with Sunbird, which includes both dctrack and poweriq Pros Great Technical Support and Customer Service while we are working on some dctrack and poweriq issues. Cons Sunbird dcim along with dctrack and poweriq are working with us on solving all of our issues, we have no issues with them at this time. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GM Greg M. Senior Datacenter Engineer Financial Services ### "3 years with sunbird by Greg M" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 22, 2025 I have been working in this tool for about 3 years and I am still finding new things to help our team. Pros My favorite gesture of sunbird DCIM is the visualization. The 3d view of the datacenter is so helpful when looking up space and placement. Also love the ability to showcase this in presentations as it brings a “wow” factor. Cons I don’t like that certain asset fields are static and can’t be changed. But I do understand why they are. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JS Joe S. Configuration Manager Military ### "Sunbird dcTrack Great Training Backed by Responsive Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 22, 2025 Our license plan included a 10-rack buildout, and our trainer, \[sensitive content hidden\] , has done an excellent job guiding us through all aspects of Sunbird dcTrack. He has patiently answered extensive questions and spent many hours in live sessions helping our team become more comfortable with the platform. Additionally, Sunbird’s customer service team has been extremely responsive to submitted tickets and consistently follows up until issues are fully resolved. Pros We use dcTrack as a one-stop shop to reduce the manual effort of maintaining spreadsheets. It saves us significant time during audits, troubleshooting, and project planning. Beyond our initial goals, it has exceeded expectations by enabling accurate tracking of customer racks and allowing us to set detailed, role-based permission levels. Cons It would be beneficial to have licensing options based on the amount of equipment within a rack, rather than paying for a full rack license when only a few devices are installed. That said, Sunbird has been very accommodating and proactive in helping us explore alternative solutions to manage and reduce our overall licensing costs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TF Tom F. Senior Network Analyst Higher Education ### "Great DCIM product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 3, 2025 Thus far DCIM has been great. Fulfills our requirements for monitoring. Basically a single pane of glass for our data center management. Pros Ease of updates/new models library/product releases. Setup and installation are easy. The customer support is excellent! User interface is intuitive. Cons At the moment, there is not a con about the product(s). We have been using Sunbird for years without any interruption. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) Server Technology stop support of SPM when Legrand obtained Server Technology Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JP Jesse P. Principal Technologist Defense & Space ### "Excellent DCIM with Excellent Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 30, 2025 My experience has been excellent - the few issues or questions I've had are quickly and thoroughly answered. The feature set covers everything I need in a DCIM much more comprehensively than other solutions I've evaluated. Pros Sunbird is a comprehensive and excellent DCIM solution. It's excellent and integration with existing CMDB platforms (such as ServiceNOW), and support is excellent and quick to respond to feature and new model requests. Cons The interface could be a little more intuitive, though in fairness excellent training is provided to familiarize you with the interface and functionality concepts. Alternatives considered [Device42, A Freshworks Company](https://www.capterra.com/p/144214/Device42/) Reasons for choosing Sunbird DCIM Devie$@ lacks ServiceNOW integration and is limited with data center visualization. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AB Abhi B. Data Center Engineer Consumer Goods ### "SunBird - A Sensible and Easy Approach to DCIM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2025 My overall experience was excellent. The technical and accounting staff were extremely helpful and knowledgeable. SunBird allowed us with a installation, configuration and was very helpful to answer our questions. They provide free training after the implementation. The documentation and the training videos are excellent. Pros Our team finds SunBird solution easier to use compared to Nlyte, no need for double entry between tools. Import templates are easy to use. No need to pay for upgrades and it is really easy to upgrade without vendor support. Weekly webinars and other videos are nice for the team to learn the tool on their own pace. The price of the software is considerably lower that other software. The technical support goes above and beyond. Cons Since we are doing a POC, we have not come across any cons. We have not used the reporting function yet. Switched from [Nlyte DCIM](https://www.capterra.com/p/130586/Nlyte-DCM/) Ease of use. Low price. Superior technical support No cost upgrade Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MK Michail K. Solution Architect Computer Hardware ### "Sunbird DCIM: a fresh approach to DCIM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 9, 2025 Very positive experience, both with the software itself as well as its presales and support teams. Pros Easy installation of the appliance, support for open source hypervisor, clean and intuitive web based interface. Cons The connectivity configuration is imposing too complicated rules and is predominantly NEMA-centric. It could use some changes to adapt better to IEC standards. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JV Jorge V. Tech Support Information Technology and Services ### "Great troubleshooting" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 25, 2025 Great troubleshooting. Tech did not just provide a resolution. He helped walkthrough and explain the process on how to resolve the issues if it occurred with other assets. Pros Very helpful troubleshooting error, doing trial and error situations Cons Nothing, I first try to watch the videos. If that doesn't help, I create a ticket. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 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