--- title: "Sunbird DCIM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Sunbird DCIM the right Data Center Management solution for you? Explore 176 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/106991/Sunbird-DCIM/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Sunbird DCIM 4.7 (176) [View alternatives](https://www.capterra.com/p/106991/Sunbird-DCIM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Sunbird DCIM Ease of use 4.5 Customer Service 4.9 ## Pros and Cons in Reviews JS Joe S Configuration ManagerMilitary, 201 - 500 employeesUsed the software for: Less than 6 months. “Beyond our initial goals, it has exceeded expectations by enabling accurate tracking of customer racks and allowing us to set detailed, role-based permission levels.“ December 22, 2025 MK Michail K Solution ArchitectComputer Hardware, 10,001+ employeesUsed the software for: Less than 6 months. “The connectivity configuration is imposing too complicated rules and is predominantly NEMA-centric.“ March 9, 2025 JP Jesse P Principal TechnologistDefense & Space, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “It's excellent and integration with existing CMDB platforms (such as ServiceNOW), and support is excellent and quick to respond to feature and new model requests.“ June 30, 2025 SZ Sabrina Z Data Center TechUtilities, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “When a model is wrong on an asset, we have to decommission it, change it, then re-install it.“ June 3, 2024 GM Greg M Senior Datacenter EngineerFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “The 3d view of the datacenter is so helpful when looking up space and placement.“ December 22, 2025 SC Sam C Data Centre EngineerInformation Technology and Services, 10,001+ employeesUsed the software for: 1-2 years. “A few bugs when swapping over and updating on a few devices making us having to re enter them“ September 1, 2023 mh michael h Technical ConsultantDefense & Space, 10,001+ employeesUsed the software for: 1-2 years. “Great Technical Support and Customer Service while we are working on some dctrack and poweriq issues.“ March 11, 2026 SR Scott R Data Center EngineerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “search function limitations, lack of custom fields“ October 28, 2022 ## Showing most helpful reviews Showing 1-25 of 176 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer System Admin Used the software for: Less than 1 year ### "DCTrack usage " October 12, 2026 5.0 the DCIM tool has been a step up from the DCIM tool that we used to use both for ease of finding the device and the 3d visualization of the cages Pros It provides easy visual depictions of the sites It makes it easy for our users to find the equipment and see the asset information and connection information Cons it is sometimes difficult to add new devices New users sometimes have a hard time adding a device into the cabinets that are existing in the system Review Source R Reviewer System Administrator Used the software for: Less than 1 year ### "Great Team" June 3, 2026 5.0 Its a great platform with outstanding support. Its a cool tool that I have been showing off to other team members. Pros Prompt and knowledgeable support team. I put in a ticket and it was almost immediately responded to and resolved. Cons Haven't found anything yet, it takes a while to get used to it. Im becoming more familiar as I add devices. Review Source R Reviewer Technical Consultant Used the software for: 1-3 years ### "mwh\_sunbird\_march\_2026" March 13, 2026 5.0 Great Technical Support and Customer Service. Working thru some issues with Sunbird, which includes both dctrack and poweriq Pros Great Technical Support and Customer Service while we are working on some dctrack and poweriq issues. Cons Sunbird dcim along with dctrack and poweriq are working with us on solving all of our issues, we have no issues with them at this time. Review Source R Reviewer Senior Datacenter Engineer Used the software for: 3-5 years ### "3 years with sunbird by Greg M" December 24, 2025 5.0 I have been working in this tool for about 3 years and I am still finding new things to help our team. Pros My favorite gesture of sunbird DCIM is the visualization. The 3d view of the datacenter is so helpful when looking up space and placement. Also love the ability to showcase this in presentations as it brings a “wow” factor. Cons I don’t like that certain asset fields are static and can’t be changed. But I do understand why they are. Review Source R Reviewer Configuration Manager Used the software for: Less than 1 year ### "Sunbird dcTrack Great Training Backed by Responsive Support" December 23, 2025 5.0 Our license plan included a 10-rack buildout, and our trainer, \[sensitive content hidden\] , has done an excellent job guiding us through all aspects of Sunbird dcTrack. He has patiently answered extensive questions and spent many hours in live sessions helping our team become more comfortable with the platform. Additionally, Sunbird’s customer service team has been extremely responsive to submitted tickets and consistently follows up until issues are fully resolved. Pros We use dcTrack as a one-stop shop to reduce the manual effort of maintaining spreadsheets. It saves us significant time during audits, troubleshooting, and project planning. Beyond our initial goals, it has exceeded expectations by enabling accurate tracking of customer racks and allowing us to set detailed, role-based permission levels. Cons It would be beneficial to have licensing options based on the amount of equipment within a rack, rather than paying for a full rack license when only a few devices are installed. That said, Sunbird has been very accommodating and proactive in helping us explore alternative solutions to manage and reduce our overall licensing costs. Review Source R Reviewer Systems Engineer Used the software for: Less than 1 year ### "Very capable Data Center Infrastructure Mangement tool that is backed by a customer oriented team" August 20, 2024 5.0 Sunbird DCIM is a versatile tool that adds considerable value to a company that is looking to modernize the management of data center information, processes, and health. Integration of Sunbird with other company or enterprise tools presents a huge opportunity for return-on-investment when assessing a reduction in manual labor of data custodianship. Pros The customer support is responsive and helpful through the process of tool adoption and migration. They were able to provide consultation on how to best address requirements of our internal processes and data needs. The cost model for the tool is simple and linearly scales with our hardware footprint. Cons At the time of this review, Sunbird DCIM is not available to be deployed as a containerized application which was not ideal for our on-premises usage. Sunbird DCIM does have a High Availability automated fail-over feature to provide some comparable benefits in terms of resiliency. Software that seeks to assist with the management and health of critical data center infrastructure should be up-to-date with the most modern software technology, particularly to address requirements of resiliency and performance. Review Source R Reviewer Senior Network Analyst Used the software for: 3-5 years ### "Great DCIM product!" October 7, 2025 5.0 Thus far DCIM has been great. Fulfills our requirements for monitoring. Basically a single pane of glass for our data center management. Pros Ease of updates/new models library/product releases. Setup and installation are easy. The customer support is excellent! User interface is intuitive. Cons At the moment, there is not a con about the product(s). We have been using Sunbird for years without any interruption. Review Source R Reviewer Head of IT Operations Used the software for: 3-5 years ### "PowerIQ is admin's best friend, dcTrack is best to comfort revisors and auditors" December 7, 2020 3.0 (x) Support is over-average (x) new releases have a high quality, we always wait a few month until implementing a new release and in the last two years we never had an issue after a release upgrade Pros New hardware devices are ready be monitored in seconds. Management of hundreds of hardware devices such PDUs and sensors lost it's complexity. PowerIQ superseded our Nagios Installation for all hardware-related devices. It becomes more and more our primary trap host. Cons Compared to PowerIQ setup of dcTrack is complex. Integration of PowerIQ an dcTrack could be easier to use. (License) Price for integration of USVs into PowerIQ is definitely to high, as a result we do not monitore our several USVs via PowerIQ Review Source R Reviewer Principal Technologist Used the software for: Less than 1 year ### "Excellent DCIM with Excellent Support" July 1, 2025 5.0 My experience has been excellent - the few issues or questions I've had are quickly and thoroughly answered. The feature set covers everything I need in a DCIM much more comprehensively than other solutions I've evaluated. Pros Sunbird is a comprehensive and excellent DCIM solution. It's excellent and integration with existing CMDB platforms (such as ServiceNOW), and support is excellent and quick to respond to feature and new model requests. Cons The interface could be a little more intuitive, though in fairness excellent training is provided to familiarize you with the interface and functionality concepts. Review Source R Reviewer Data Center Engineer Used the software for: I used a free trial ### "SunBird - A Sensible and Easy Approach to DCIM" June 2, 2025 5.0 My overall experience was excellent. The technical and accounting staff were extremely helpful and knowledgeable. SunBird allowed us with a installation, configuration and was very helpful to answer our questions. They provide free training after the implementation. The documentation and the training videos are excellent. Pros Our team finds SunBird solution easier to use compared to Nlyte, no need for double entry between tools. Import templates are easy to use. No need to pay for upgrades and it is really easy to upgrade without vendor support. Weekly webinars and other videos are nice for the team to learn the tool on their own pace. The price of the software is considerably lower that other software. The technical support goes above and beyond. Cons Since we are doing a POC, we have not come across any cons. We have not used the reporting function yet. Review Source R Reviewer Tech Support Used the software for: 1-3 years ### "Great troubleshooting" February 27, 2025 5.0 Great troubleshooting. Tech did not just provide a resolution. He helped walkthrough and explain the process on how to resolve the issues if it occurred with other assets. Pros Very helpful troubleshooting error, doing trial and error situations Cons Nothing, I first try to watch the videos. If that doesn't help, I create a ticket. Review Source R Reviewer network specialist Used the software for: 3-5 years ### "Reasons to use DCIM" May 13, 2022 5.0 Existing data center structure was modeled exactly the same. In this way, planning can be done on a cabinet basis. Since cabling can be done, we can see which switch or router any device is connected to from any port. Apart from these, you can manage your inventory from here, thanks to the new warehouse system. Pros The application interface is very simple to use. Thanks to the constantly updated device list, all devices can be added and placed in their places in the cabinet. Apart from these, the datacenter structure can be displayed in 3d. In this way, capacity planning can be done on cabinet basis. Cons Sometimes problems can occur when removing cable connections. Review Source VR Verified Reviewer Sr. Associate IT Infrastructure Used the software for: 1-3 years ### "dcTrack Your do it all DCIM tool. " April 3, 2019 5.0 Utilizing Sunbirds DCIM Tool dcTrack has made me more efficient at my job and helping the teams that use it work more efficiently as well. dcTrack has become our Gold Copy so to speak with regard to tracking our assets. It helps the Operations team find devices quickly, without having to look in multiple places for where assets should be. Sunbird has created a do it all tool that works, it does what it says it will do and the level of support you get with it is first rate. I can use my DCIM tool to help keep track of network ports, and empty cabinet space and run power reports.... the uses and possibilities are endless. Pros The Visualization of my datacenter floor. i find myself in it all day going cabinet to cabinet. This portion of the tool gives you 3d CAD rendering of your datacenter that you can quickly click on a cabinet and take you to the device you are looking for. This feature also is very useful is seeing cabinet temps, power usage when paired with smart PDU's oh and one of my all time favorite features in this Visualization feature is the ability to measure out cable. You can click on measure in the menu and then click a point on your datacenter map then trace out where your cable will run and go point to point. It gives you an accurate distance so you know which cable lengths you will be using. Just one of the many various useful elements of dcTrack. Cons I do not have many issues or complaints with regard to dcTrack. The issues I do come across tend to be buggy new release issues that once called into the Sunbird Support Team, it's handled and rectified quickly. For example there was an issue with having to load up Adobe Flash when opening a certain tab in the software. The issue was isolated to this one tab and only when using Chrome did it come up. The Sunbird team was quick to correct this and on the next software update release, it was addressed. Review Source R Reviewer Sr. Information Technology Analyst Used the software for: Less than 1 year ### "Great 1st Echelon Support" July 2, 2019 5.0 Pros dcTrack, along with powerIQ provides in-depth health-concern data for your data centers, at a glance. I dont' have enough characters here to list everything I like about this software. I'll sum it up like this, all of the questions/requirements you may have for your system, that start with, "can I do \_\_\_\_\_\_ with this system?", the answer is yes. Some features are harder than others to get setup. Power connectivity, for instance, takes into account your building's entire power chain. From the building UPS, up to your rack PDU's, utilizing any available management information those devices will offer up. Unless you know a lot about industrial power (I do not) then it could be a difficult feature to get working. That being said I was able to get things up and running with a Sunbird support staff who are not just extremely knowledgeable of their applications, but have expertise in every facet of every infrastructure area that the system supports. The applications are also visually stunning that they are easy sells to management and are "no-brianers" to justify for purchase. Cons My biggest complaint about the software is a development paradigm of dictating what can be done or not in the system, even if you may feel like you should be able to proceed with an operation. An example of this is that the system, when implemented as deigned will not allow you to make a network connection between a SFP port of a switch and a copper NIC. This, even though these connections are possible using copper GBIC's. There is a workaround for this, of making all of your different port-types to "twisted-pair" which constitutes a minor inconvenience. The important thing is that the Sunbird Support staff have always come up with a work around for the particular incompatibilities in our environment, of which there have not been many. Review Source R Reviewer Virtual Infrastructure Administrator Used the software for: Less than 1 year ### "The future might be blinding bright for Sunbird if they play their cards right." July 1, 2019 5.0 We have not achieved production functionality yet but overall great! Pros Features, ease of deployment with some reservations to importing assets and setting up a db, overall look and feel, automation, precision and wide scope of functionality. Cons The process of getting your existing assets in is quite gruelling if you are not using Service Now as your asset management system. Collating and matching data to dcTracks standards is very challenging for the project team. We are going to use your turn key service to ease the process. Review Source R Reviewer SOFTWARE DEVELOPER Used the software for: 3-5 years ### "Sunbird DCIM DCTRACK is a great tool for Data Center Managements" September 5, 2023 5.0 Pros In Verizon, we started using dcTrack, a Sunbird tool from 2020 and seeing it really helpful in our migration from the old legacy applications to this new dctrack tool. It has a lot more easy to use functionalities to migrate/ add data & realtime dashboards to view graphs/data. Also they provide new release versions every 4-6 months to add new features and fix bugs reported in the existing version. Cons As its a third party tool, we wont have direct access to their code base and DB, to fix any bug found during our implementation, rather have to create a ticket and they'll take a look at it and will release a hotfix for the existing version/ fix it in the next release version. Review Source R Reviewer Technical Facility Engineer Used the software for: 3-5 years ### "Great Product for Visibility/Control of your Data Center" July 3, 2023 5.0 Great product with great training program and support! Pros The ability to see all power usage at a facility and compare to the cooling capacity is an amazing feature. Cons Some features require multiple clicks to access/use. Review Source R Reviewer Data Centre Engineer Used the software for: 1-3 years ### "Bingus" September 4, 2023 5.0 Good works great for my job Pros The ability to have a 3D rendering of the data centre as well as a good database Cons A few bugs when swapping over and updating on a few devices making us having to re enter them Review Source R Reviewer System Admin Used the software for: 1-3 years ### "Sunbird DCIM and PowerIQ" July 4, 2022 5.0 Easy straight forward integration. Great technical support. Lots and lots of features Pros Before Sunbird, we were managing our data center inventory with a simple spreadsheet, but now with Sunbird DCIM, we're still able to simply manage a spreadsheet, but along with it we're able to extract much more concise and informative data, graphs, and dashboards for all our planning and expanding needs. Cons It's great having an entire models library (40,000+ unique models) at our disposal, however since some systems can have different options(ports, PS, etc) there can be some tweaking of the models required, but that's entirely personal preference and optional. Review Source R Reviewer Project Manager Used the software for: 3-5 years ### "A Great Product/Service with a lot of Potential for Datacenter services" June 6, 2024 5.0 Pros Plenty of Features and integrations with industry standard services Cons Some of the features are not as intuitive for certain level of users Review Source R Reviewer Data Center Tech Used the software for: 1-3 years ### "Awesome Sunbird Support and Software" June 10, 2024 5.0 Sunbird is a great and useful software to use. When there is a version update, there are actual changes that is visible that make the product better. Pros Sunbird is great at being able to manage all assets that are parts, switches, servers, PDUs that are onsite, or decommissioned. It allows us to look up what a customer asks for and tell them exactly where it is or where it was. Cons When a model is wrong on an asset, we have to decommission it, change it, then re-install it. This process is more tedious than anything. Review Source R Reviewer Sr. Data Center Operations Engineer Used the software for: 1-3 years ### "dcTrack review" October 4, 2022 5.0 The overall support from Sunbird has been excellent. they've been willing to help whenever any problems arrived and the diligence of their support and development staff I've worked with has been wonderful. Pros The learning curve was not steep. We're able to manage over 80 global data centers effectively and plan for power, space and remote monitoring. Cons The initial hardware descriptions for some devices were incorrect and made bulk imports difficult. However after learning how to tweak the models Library we were able to correct any mistakes and gain accurate device descriptions. Review Source R Reviewer Datacenter Expert Used the software for: 3-5 years ### "Good product" June 8, 2023 5.0 Pros Appreciate the design of the Sunbird and the fast react Cons integration with other app Excel for item Review Source R Reviewer Data Center Supervisor Used the software for: 1-3 years ### "Customer Support Request Turnaround" August 15, 2020 5.0 It has been a great tool for my staff here in our Data Canter and something our internal IT customers have come to rely on when it comes to its great IT device reporting features. Pros Its robust features, clear details on devices listed and quick support from Sunbird when needed Cons If any complaint is that it may be too much with features for what I use it here within our Data Center. But this is not a complaint i would not take any higher than myself here. Review Source R Reviewer DC Tech Team Lead Used the software for: 3-5 years ### "Great product, even greater customer service!" July 5, 2021 5.0 For me as a daily user and a part of the administrative team, the experience has been phenomenal. The product itself beats the one it replaced HANDS DOWN. The customer service -- responsiveness and product knowledge -- ranks with the best I've ever seen in my 25+ year IT career. Pros Product is extremely intuitive and reliable. Interfaces are clear and easy to navigate. Cons The interoperability between DC Track and PIQ, while helpful, often creates obstacles for adding new devices due to perceived current overloads. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.