# Sunbird DCIM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Sunbird DCIM the right Data Center Management solution for you? Explore 175 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/106991/Sunbird-DCIM/reviews --- Sunbird DCIM 4.7 (175) [View alternatives](https://www.capterra.com/p/106991/Sunbird-DCIM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 12th, 2026 # Reviews of Sunbird DCIM Ease of use 4.5 Customer Service 4.9 ## Pros and Cons in Reviews JS Joe S Configuration ManagerMilitary, 201 - 500 employeesUsed the software for: Less than 6 months. “Beyond our initial goals, it has exceeded expectations by enabling accurate tracking of customer racks and allowing us to set detailed, role-based permission levels.“ December 22, 2025 MK Michail K Solution ArchitectComputer Hardware, 10,001+ employeesUsed the software for: Less than 6 months. “The connectivity configuration is imposing too complicated rules and is predominantly NEMA-centric.“ March 9, 2025 JP Jesse P Principal TechnologistDefense & Space, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “It's excellent and integration with existing CMDB platforms (such as ServiceNOW), and support is excellent and quick to respond to feature and new model requests.“ June 30, 2025 SZ Sabrina Z Data Center TechUtilities, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “When a model is wrong on an asset, we have to decommission it, change it, then re-install it.“ June 3, 2024 GM Greg M Senior Datacenter EngineerFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “The 3d view of the datacenter is so helpful when looking up space and placement.“ December 22, 2025 SC Sam C Data Centre EngineerInformation Technology and Services, 10,001+ employeesUsed the software for: 1-2 years. “A few bugs when swapping over and updating on a few devices making us having to re enter them“ September 1, 2023 mh michael h Technical ConsultantDefense & Space, 10,001+ employeesUsed the software for: 1-2 years. “Great Technical Support and Customer Service while we are working on some dctrack and poweriq issues.“ March 11, 2026 SR Scott R Data Center EngineerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “search function limitations, lack of custom fields“ October 28, 2022 ## Showing most helpful reviews Showing 1-25 of 175 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alex V. Systems Engineer Computer Software Used the software for: 6-12 months ### "Very capable Data Center Infrastructure Mangement tool that is backed by a customer oriented team" August 16, 2024 5.0 Sunbird DCIM is a versatile tool that adds considerable value to a company that is looking to modernize the management of data center information, processes, and health. Integration of Sunbird with other company or enterprise tools presents a huge opportunity for return-on-investment when assessing a reduction in manual labor of data custodianship. Pros The customer support is responsive and helpful through the process of tool adoption and migration. They were able to provide consultation on how to best address requirements of our internal processes and data needs. The cost model for the tool is simple and linearly scales with our hardware footprint. Cons At the time of this review, Sunbird DCIM is not available to be deployed as a containerized application which was not ideal for our on-premises usage. Sunbird DCIM does have a High Availability automated fail-over feature to provide some comparable benefits in terms of resiliency. Software that seeks to assist with the management and health of critical data center infrastructure should be up-to-date with the most modern software technology, particularly to address requirements of resiliency and performance. Alternatives considered [Device42](https://www.capterra.com/p/144214/Device42/)[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[Nlyte DCIM](https://www.capterra.com/p/130586/Nlyte-DCM/) Reason for choosing Sunbird DCIM Strongest positive customer facing support and cost model was well suited to the needs of the company. Most of the out of the box features satisfied the immediate requirements of our company. Review Source JP Jesse P. Principal Technologist Defense & Space Used the software for: 6-12 months ### "Excellent DCIM with Excellent Support" June 30, 2025 5.0 My experience has been excellent - the few issues or questions I've had are quickly and thoroughly answered. The feature set covers everything I need in a DCIM much more comprehensively than other solutions I've evaluated. Pros Sunbird is a comprehensive and excellent DCIM solution. It's excellent and integration with existing CMDB platforms (such as ServiceNOW), and support is excellent and quick to respond to feature and new model requests. Cons The interface could be a little more intuitive, though in fairness excellent training is provided to familiarize you with the interface and functionality concepts. Alternatives considered [Device42](https://www.capterra.com/p/144214/Device42/) Reason for choosing Sunbird DCIM Devie$@ lacks ServiceNOW integration and is limited with data center visualization. Review Source JE Jason E. System Administrator Information Technology and Services Used the software for: Less than 6 months ### "Great Team" June 2, 2026 5.0 Its a great platform with outstanding support. Its a cool tool that I have been showing off to other team members. Pros Prompt and knowledgeable support team. I put in a ticket and it was almost immediately responded to and resolved. Cons Haven't found anything yet, it takes a while to get used to it. Im becoming more familiar as I add devices. Review Source TW Torsten W. Head of IT Operations Banking Used the software for: 2+ years ### "PowerIQ is admin's best friend, dcTrack is best to comfort revisors and auditors" December 3, 2020 3.0 (x) Support is over-average (x) new releases have a high quality, we always wait a few month until implementing a new release and in the last two years we never had an issue after a release upgrade Pros New hardware devices are ready be monitored in seconds. Management of hundreds of hardware devices such PDUs and sensors lost it's complexity. PowerIQ superseded our Nagios Installation for all hardware-related devices. It becomes more and more our primary trap host. Cons Compared to PowerIQ setup of dcTrack is complex. Integration of PowerIQ an dcTrack could be easier to use. (License) Price for integration of USVs into PowerIQ is definitely to high, as a result we do not monitore our several USVs via PowerIQ Reason for choosing Sunbird DCIM (x) PowerIQ offers the best integration for Raritan hardware. The decision for Raritan Hardware and PowerIQ have been made at the same time. (x) dcTrack for use is a nice extension to PowerIQ but our focus is PowerIQ Review Source Response from Sunbird June 3, 2021 Thank you for your detailed feedback! mH michael H. Technical Consultant Defense & Space Used the software for: 1-2 years ### "mwh\_sunbird\_march\_2026" March 11, 2026 5.0 Great Technical Support and Customer Service. Working thru some issues with Sunbird, which includes both dctrack and poweriq Pros Great Technical Support and Customer Service while we are working on some dctrack and poweriq issues. Cons Sunbird dcim along with dctrack and poweriq are working with us on solving all of our issues, we have no issues with them at this time. Review Source TF Tom F. Senior Network Analyst Higher Education Used the software for: 2+ years ### "Great DCIM product!" October 3, 2025 5.0 Thus far DCIM has been great. Fulfills our requirements for monitoring. Basically a single pane of glass for our data center management. Pros Ease of updates/new models library/product releases. Setup and installation are easy. The customer support is excellent! User interface is intuitive. Cons At the moment, there is not a con about the product(s). We have been using Sunbird for years without any interruption. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) Server Technology stop support of SPM when Legrand obtained Server Technology Review Source AB Abhi B. Data Center Engineer Consumer Goods Used the software for: I used a free trial ### "SunBird - A Sensible and Easy Approach to DCIM" May 30, 2025 5.0 My overall experience was excellent. The technical and accounting staff were extremely helpful and knowledgeable. SunBird allowed us with a installation, configuration and was very helpful to answer our questions. They provide free training after the implementation. The documentation and the training videos are excellent. Pros Our team finds SunBird solution easier to use compared to Nlyte, no need for double entry between tools. Import templates are easy to use. No need to pay for upgrades and it is really easy to upgrade without vendor support. Weekly webinars and other videos are nice for the team to learn the tool on their own pace. The price of the software is considerably lower that other software. The technical support goes above and beyond. Cons Since we are doing a POC, we have not come across any cons. We have not used the reporting function yet. Switched from [Nlyte DCIM](https://www.capterra.com/p/130586/Nlyte-DCM/) Ease of use. Low price. Superior technical support No cost upgrade Review Source JP Joel P. Data Centre Manager Government Administration Used the software for: 1-2 years ### "Great Product, First Rate Support Team" February 11, 2025 5.0 Very satisfied with the product. We are making great headway towards improving our Data Center management. Pros Great product with a commitment to improving it in meaningful ways through direct Customer feedback. The Support Team are first class professionals and very pleasant to interact with. Cons Which the tool could do some targeted discovery. But I am hopeful that with future integration with AI tools it will get there. Alternatives considered [Nlyte DCIM](https://www.capterra.com/p/130586/Nlyte-DCM/) Reason for choosing Sunbird DCIM Best product features and functionality for price point. Had no show stoppers during POC Review Source AL ALFONSO L. Interno Defense & Space Used the software for: 6-12 months ### "Fantastic!" February 12, 2025 5.0 complete and functional software and I am completely satisfied Pros A truly complete and functional software. It is always evolving and updating Cons I have been using this software for a year and I have not found any negative points Switched from [Nlyte DCIM](https://www.capterra.com/p/130586/Nlyte-DCM/) product not very customizable and poor in terms of reporting. Over the years it has become too expensive. Review Source GM Greg M. Senior Datacenter Engineer Financial Services Used the software for: 2+ years ### "3 years with sunbird by Greg M" December 22, 2025 5.0 I have been working in this tool for about 3 years and I am still finding new things to help our team. Pros My favorite gesture of sunbird DCIM is the visualization. The 3d view of the datacenter is so helpful when looking up space and placement. Also love the ability to showcase this in presentations as it brings a “wow” factor. Cons I don’t like that certain asset fields are static and can’t be changed. But I do understand why they are. Review Source CR Christian R. Facilities and Data Center Operations Telecommunications Used the software for: 2+ years ### "#1 DCIM on the planet" September 27, 2024 5.0 I'm a lifer at this point. A thought that I had that may be of use would be to add some calculators to your website to drive additional traffic. Over the decades, I've very frequently used the various calculators on this site for many projects: \[sensitive content hidden\] I've also recently come across these calculators, which look to be extremely useful: \[sensitive content hidden\] I know it's not Sunbird's "usual" website traffic, but I also know that DC operators need these tools to make decisions, and perhaps hosting these types of tools would drive more traffic, and drive better engagement with and between your customers. Pros That's a difficult question, but I think pragmatically the asset management feature so that I know where my stuff is. So many features have been added over the years, but the original core asset manager is the most useful, and honestly indispensable for DC operators. Cons I know the product is not a BMS solution and likely never will be, but better integration with facilities items, including greater event handling and power info from HVAC and other facility items, would be a holy grail for me. Understanding the total health of my critical infrastructure, including events, statuses and equipment failures, from the floor map would be the "single pane of glass" that most DC operators are looking for. Review Source TC Tony C. Network Analyst Government Administration Used the software for: 6-12 months ### "Sunbird DCIM: Proactive Support and Continuous Improvement" August 2, 2024 5.0 My overall experience with Sunbird DCIM has been excellent. The team is responsive and supportive, and I have consistently had positive interactions. Pros Sunbird DCIM stands out for its proactive customer support and commitment to continuous improvement. Their support page is user-friendly and they regularly offer educational webinars. The team is highly responsive, providing immediate resolutions or timely follow-ups when necessary. They actively seek user feedback to enhance their product, demonstrating a genuine effort to cater to customer needs. Cons Having used Sunbird DCIM for nearly a year, I haven't encountered significant issues. However, the process of creating patched connections feels incomplete. It would be beneficial to have a function for editing node ports and visualizing racks within the connectivity tab. Additionally, a pathway suggestion/automation feature for selecting connection points would improve efficiency. Review Source MW Mark W. Engineer Broadcast Media Used the software for: 2+ years ### "My Sunbird DCIM Review" November 3, 2020 4.0 Pros I have been working with Sunbird Products for many years. Started with PowerIQ 11 years ago and recently migrated from Aperture to dcTrack. Starting with PowerIQ I have to say I love the Buffered Data Retrieval feature that provides a min, avg and max reading from a timestamp sample you define. This has proven to be very useful data. PowerIQ also has a Sensors Tab that I'm happy to say I submitted the NFR for. This tab allows users to easily manage their Temperature Sensors, providing the ability to utilize Global or Local Thresholds. Recently the addition of Inlets and Circuit Breakers have been added to this Tab. dcTrack has a lot of great features but the best feature by far is the Auto Power Budget Feature. This too I worked with Sunbird to create. It provides Deployment and Facilities Engineers with a Potential Power Load that is based off of Trend Policies defined by the Users. In my opinion it provides the most realistic power consumption from your devices on the Market. If you have not seen this in action you should contact Sunbird for a Demonstration right away. As it pertains to Support, Sunbird is remarkable! They respond to all Tickets in a timely manner and work hard to resolve them. Cons With all the great features Sunbird provides, the one thing I have an issue with is all the bugs we find after a new version is released. Although they are quick to resolve them there are far too many. I would like to see them beef up their Quality Assurance Program. Review Source Response from Sunbird June 3, 2021 Thank you for the positive feedback! and Tank you for helping us improve our new release test plans. TS Tony S. Sr. Information Technology Analyst Government Administration Used the software for: 6-12 months ### "Great 1st Echelon Support" June 28, 2019 5.0 Pros dcTrack, along with powerIQ provides in-depth health-concern data for your data centers, at a glance. I dont' have enough characters here to list everything I like about this software. I'll sum it up like this, all of the questions/requirements you may have for your system, that start with, "can I do \_\_\_\_\_\_ with this system?", the answer is yes. Some features are harder than others to get setup. Power connectivity, for instance, takes into account your building's entire power chain. From the building UPS, up to your rack PDU's, utilizing any available management information those devices will offer up. Unless you know a lot about industrial power (I do not) then it could be a difficult feature to get working. That being said I was able to get things up and running with a Sunbird support staff who are not just extremely knowledgeable of their applications, but have expertise in every facet of every infrastructure area that the system supports. The applications are also visually stunning that they are easy sells to management and are "no-brianers" to justify for purchase. Cons My biggest complaint about the software is a development paradigm of dictating what can be done or not in the system, even if you may feel like you should be able to proceed with an operation. An example of this is that the system, when implemented as deigned will not allow you to make a network connection between a SFP port of a switch and a copper NIC. This, even though these connections are possible using copper GBIC's. There is a workaround for this, of making all of your different port-types to "twisted-pair" which constitutes a minor inconvenience. The important thing is that the Sunbird Support staff have always come up with a work around for the particular incompatibilities in our environment, of which there have not been many. Review Source Response from Sunbird October 18, 2019 Tony - thank you for the positive feedback and great insight. Look forward to seeing you at our next san jose user group. NV Nick V. Data Centre Infrastructure & Facilities Telecommunications Used the software for: 6-12 months ### "The Best DCIM iv used thus far!" May 2, 2023 5.0 The over all experience has been very positive. from POC to implementation to on going support i have had a great experience at all levels. Pros Customizable Dashboards / Facility health and Asset and part management. Cons No dislikes yet, the system has been great. Reason for choosing Sunbird DCIM It was clear that during the Sunbird POC that the system was far more superior than asset spire. it was fluid and easy to communicate our needs and then to see immediate results while working with the POC team Review Source TL Todd L. SR Analyst Comp/Hosting Ops Food Production Used the software for: 2+ years ### "Sunbird PowerIQ" February 28, 2020 5.0 Sunbird has been great to deal with. From sales to their help desk they are the best in the business with communicating with their customers. I have never had a better experience with any other company from a help desk / support perspective. Literally five minutes after I place a ticket I get someone who is located in the States and has a high level understanding of the product able to help me. I couldn't ask for better support. Pros When purchasing a DCIM tool we felt that PowerIQ gave us the ability to accomplish everything it was that we needed to do. This tool has provided us with such visibility into our data center environments wherever they may be. We felt this was the best tool on the market for the price with what are needs were. Cons As of right now I have found nothing that I don't like about the product. Reason for choosing Sunbird DCIM Because its the best bang for our buck. It checked all of our boxes in what we need. We didn't need a tool that can do one million things when we only need it to do a hundred. Also we didn't want to pay for a tool that can do a million things when we don't need it too. Its a perfect fit for our organization. Review Source Response from Sunbird July 6, 2020 Thank you for the positive feedback. Hershey bar with almonds is my favorite! CL Christopher L. DATA CENTER INFRASTR SPEC II Information Technology and Services Used the software for: 6-12 months ### "Still implementing but good process so far" January 28, 2022 4.0 Pros Visualizations look great. The constant updating of model library helps to keep things accurate when adding new assets. Monitoring can be granular which gives the user better flexibility to use the functionality how they want it to be used. Software is very easy once it is used on a daily basis. Free weekly training is also helpful Cons Some of the better features appear to be available in newer builds. Newer builds require more testing before they can even be implemented. We get stuck using the outdated version with fear that the new one won't work well with out environment. Seems like the older versions have less and less support as the newer versions are released which is understandable. Charging for rack licenses for simple things like cable ladders to be represented in maps. Review Source Response from Sunbird June 30, 2022 Thank you for your review. TK Tylerk K. Systems Administrator Education Management Used the software for: 6-12 months ### "Sunbird DCIM " June 20, 2016 4.0 My overall experience has been good. I like the direction the software is heading by moving more features and functionality to the web client and away from classic view. I really like sort and filter functionality as well as the import / export feature that can be used with Microsoft Excel. A built-in models library is very helpful and has saved us a bunch of time. Pros Import / export functionality along with the sort and filter. When setting up the power infrastructure, I like that it is a physical representation of the plugs to outlet in that a L22-30P needs to be plugged into an L22-30R and that the software understands that a different plug or receptacle wouldn't physically plug in. There are numerous checks and balances like this that are helpful. Cons The separation of features between the web client and classic view. It can also be confusing to understand what features are in PowerIQ opposed to DcTrack. Making them better integrated would be helpful. It would be nice if the models library updates were more proactive vs reactive. For example, when Dell released their Rx30 lineup, it would be nice to have the R330, R430, R530, etc.. automatically added without having to put in a request since Dell is such a big player in this field. I understand it can't be done for every make / model but for the big manufacturers core lineup that would help. Software doesn't natively work with Chrome, the use of extensions doesn't always work properly. Review Source Response from Sunbird December 16, 2019 Thank you for your positive feedback. We are delighted to now offer a modern and elegant web browser based GUI. We even allow uses to select between light and dark mode. AN Alex N. System Admin Information Services Used the software for: 1-2 years ### "Sunbird DCIM and PowerIQ" July 1, 2022 5.0 Easy straight forward integration. Great technical support. Lots and lots of features Pros Before Sunbird, we were managing our data center inventory with a simple spreadsheet, but now with Sunbird DCIM, we're still able to simply manage a spreadsheet, but along with it we're able to extract much more concise and informative data, graphs, and dashboards for all our planning and expanding needs. Cons It's great having an entire models library (40,000+ unique models) at our disposal, however since some systems can have different options(ports, PS, etc) there can be some tweaking of the models required, but that's entirely personal preference and optional. Review Source HV Huynh V. Project Manager Information Technology and Services Used the software for: 2+ years ### "A Great Product/Service with a lot of Potential for Datacenter services" May 31, 2024 5.0 Pros Plenty of Features and integrations with industry standard services Cons Some of the features are not as intuitive for certain level of users Review Source SZ Sabrina Z. Data Center Tech Utilities Used the software for: 1-2 years ### "Awesome Sunbird Support and Software" June 3, 2024 5.0 Sunbird is a great and useful software to use. When there is a version update, there are actual changes that is visible that make the product better. Pros Sunbird is great at being able to manage all assets that are parts, switches, servers, PDUs that are onsite, or decommissioned. It allows us to look up what a customer asks for and tell them exactly where it is or where it was. Cons When a model is wrong on an asset, we have to decommission it, change it, then re-install it. This process is more tedious than anything. Review Source MA Matt A. Sr. Data Center Operations Engineer Computer & Network Security Used the software for: 1-2 years ### "dcTrack review" October 3, 2022 5.0 The overall support from Sunbird has been excellent. they've been willing to help whenever any problems arrived and the diligence of their support and development staff I've worked with has been wonderful. Pros The learning curve was not steep. We're able to manage over 80 global data centers effectively and plan for power, space and remote monitoring. Cons The initial hardware descriptions for some devices were incorrect and made bulk imports difficult. However after learning how to tweak the models Library we were able to correct any mistakes and gain accurate device descriptions. Review Source dD duflot D. Datacenter Expert Luxury Goods & Jewelry Used the software for: 2+ years ### "Good product" June 7, 2023 5.0 Pros Appreciate the design of the Sunbird and the fast react Cons integration with other app Excel for item Review Source DT David T. Data Center Supervisor Real Estate Used the software for: 1-2 years ### "Customer Support Request Turnaround" August 6, 2020 5.0 It has been a great tool for my staff here in our Data Canter and something our internal IT customers have come to rely on when it comes to its great IT device reporting features. Pros Its robust features, clear details on devices listed and quick support from Sunbird when needed Cons If any complaint is that it may be too much with features for what I use it here within our Data Center. But this is not a complaint i would not take any higher than myself here. Alternatives considered [netTerrain DCIM](https://www.capterra.com/p/109213/netTerrain/) Reason for choosing Sunbird DCIM Value, great support and customization Review Source Response from Sunbird August 17, 2020 Thank you for the positive feedback. DS David S. DC Tech Team Lead Information Technology and Services Used the software for: 2+ years ### "Great product, even greater customer service!" July 1, 2021 5.0 For me as a daily user and a part of the administrative team, the experience has been phenomenal. The product itself beats the one it replaced HANDS DOWN. The customer service -- responsiveness and product knowledge -- ranks with the best I've ever seen in my 25+ year IT career. Pros Product is extremely intuitive and reliable. Interfaces are clear and easy to navigate. Cons The interoperability between DC Track and PIQ, while helpful, often creates obstacles for adding new devices due to perceived current overloads. Reason for choosing Sunbird DCIM unknown Review Source Response from Sunbird November 3, 2021 Thank you for the positive feedback We have great customers and a great team! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.