# Page 3 | Sunbird DCIM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Sunbird DCIM the right Data Center Management solution for you? Explore 174 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/106991/Sunbird-DCIM/reviews --- Sunbird DCIM 4.7 (174) [View alternatives](https://www.capterra.com/p/106991/Sunbird-DCIM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Sunbird DCIM ## Showing most helpful reviews Showing 51-75 of 174 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TK Tylerk K. Systems Administrator Education Management Used the software for: 6-12 months ### "Sunbird DCIM " June 20, 2016 4.0 My overall experience has been good. I like the direction the software is heading by moving more features and functionality to the web client and away from classic view. I really like sort and filter functionality as well as the import / export feature that can be used with Microsoft Excel. A built-in models library is very helpful and has saved us a bunch of time. Pros Import / export functionality along with the sort and filter. When setting up the power infrastructure, I like that it is a physical representation of the plugs to outlet in that a L22-30P needs to be plugged into an L22-30R and that the software understands that a different plug or receptacle wouldn't physically plug in. There are numerous checks and balances like this that are helpful. Cons The separation of features between the web client and classic view. It can also be confusing to understand what features are in PowerIQ opposed to DcTrack. Making them better integrated would be helpful. It would be nice if the models library updates were more proactive vs reactive. For example, when Dell released their Rx30 lineup, it would be nice to have the R330, R430, R530, etc.. automatically added without having to put in a request since Dell is such a big player in this field. I understand it can't be done for every make / model but for the big manufacturers core lineup that would help. Software doesn't natively work with Chrome, the use of extensions doesn't always work properly. Review Source Response from Sunbird December 16, 2019 Thank you for your positive feedback. We are delighted to now offer a modern and elegant web browser based GUI. We even allow uses to select between light and dark mode. SC Sam C. Data Centre Engineer Information Technology and Services Used the software for: 1-2 years ### "Bingus" September 1, 2023 5.0 Good works great for my job Pros The ability to have a 3D rendering of the data centre as well as a good database Cons A few bugs when swapping over and updating on a few devices making us having to re enter them Review Source AN Alex N. System Admin Information Services Used the software for: 1-2 years ### "Sunbird DCIM and PowerIQ" July 1, 2022 5.0 Easy straight forward integration. Great technical support. Lots and lots of features Pros Before Sunbird, we were managing our data center inventory with a simple spreadsheet, but now with Sunbird DCIM, we're still able to simply manage a spreadsheet, but along with it we're able to extract much more concise and informative data, graphs, and dashboards for all our planning and expanding needs. Cons It's great having an entire models library (40,000+ unique models) at our disposal, however since some systems can have different options(ports, PS, etc) there can be some tweaking of the models required, but that's entirely personal preference and optional. Review Source RH Rob H. Engineer II Data Center Infrastructure Systems Telecommunications Used the software for: 2+ years ### "Great tool for place and power planning, documentation of assets, data and power connections" April 28, 2018 4.0 Use it daily to document Data Center Power. Previously used it to document Data Center cabinets, assets, data and power connections, structured cabling. It is our source of truth for what's in the Data Centers and monitoring tool for temperature issues Pros dcTrack is easy to use in that setting it up to model a data center follows the physical process of actually setting up a data center. Using it to maintain documentation of assets' placement, data and power connections is easy and logical. It also provides for great monitoring of power utilization and temperature/humidity with its integration with Power IQ. And the customer support is excellent! You are treated like a partner. Cons dcTrack is mostly web-based but part of the functionality remains in an application called Classic View. This functionality is being migrated piece by piece, and a lot of it is accessible now from the web client. We look forward to the day when we no longer need to use Classic View as it is quite slow and it cannot be re-sized to see all of it at once without scrolling. Review Source Response from Sunbird December 16, 2019 Thank you for your positive feedback. We are delighted to now offer a modern and elegant web based GUI. We even allow uses to select between light and dark mode. LL Lars L. System Administrator Wholesale Used the software for: 2+ years ### "An awsome toolbox created by awsome people" October 1, 2018 5.0 Hard to get started in this tool but when you have the clue it is fantastic. BUT every manager who decides to have this tool should have in mind that this tool needs People and time to get it started and when it has started you may be Need a bit more time to Keep it running. We have learned so much concerning our own workflows in our datacenters and in my eyes it works great and I wouldn't change it for another DCIM tool, anyway. It worth every second and every cent we have spent on it and are still doing. Pros The deeper you dive into the dcTrack universe the bigger it seems to grow. If you have internalised your own processes, this tool is indispensable for the administration of your own datacenters and each Piece of hardware built-in there. Cons Sometime I wish the tool could be cut down to our specific Needs but then we would have to ask ourselves what these needs are. The complexity of the tool, which is of course just an image of reality, sometimes makes it difficult to start with it. Review Source Response from Sunbird December 16, 2019 Thank you for your positive feedback. We provide free weekly training every Wednesday. See our support portal https://www.sunbirddcim.com/dcim-technical-support to sign up and to view video records of prior training sessions. BH Bruce H. Data Center Operations Manager Computer Software Used the software for: 1-2 years ### "Sunbird DCIM review-TMW" November 30, 2018 4.0 Overall experience in working with Sunbird has been excellent. The support teams are always responsive and your first line of defense seems to have easy access to next level engineers which is rare to see however is a huge plus to us when we have problems to deal with. In some cases however, the first level of support clearly does not know a portion of the product and the case needs to be immediately dumped to engineers. Case in point is the rollout of VM Manager integration in version 6.x. As soon as it came out, we started using it and immediately ran into problems of which first level support had not even seen the new enhancement. Pros Ease of workflow. Simple and intuitive and my team has been able to quickly pickup the process of using it with little direction. We appreciate Sunbird taking responsibility for maintaining a catalog of assets. We love the 3D visualization aspect and that we can spin the cabinet around and isolate cabinets. Cons The visualization maps are really rough to look at and often look like a high school drafting project from the 80's. I can create beautiful looking maps in Visio but importing them from Visio to a cad file, then importing them into dcTrack looks like garbage. Even using straight cad files could use improvement. Review Source Response from Sunbird December 16, 2019 Thank you for your positive feedback. We have enhanced our internal new release training for our support team. Julie H. COLO Computing Facility Technician Research Used the software for: 1-2 years ### "Ease if the Software." November 24, 2021 5.0 Pros The sofeware was easy to use and learn with th help and support of the Sundbird support team. Cons There are alway cons with learning a new software. However I have none at this time. Review Source Response from Sunbird June 28, 2022 Thank you for your review. SBK Shyam Babu K. Technology Area Lead Retail Used the software for: 2+ years ### "Good asset management tool " March 5, 2024 5.0 Pros Visualization of the cabinets and hardware within the cabinets Cons Deployment of more number of devices across sites Review Source MA Matt A. Sr. Data Center Operations Engineer Computer & Network Security Used the software for: 1-2 years ### "dcTrack review" October 3, 2022 5.0 The overall support from Sunbird has been excellent. they've been willing to help whenever any problems arrived and the diligence of their support and development staff I've worked with has been wonderful. Pros The learning curve was not steep. We're able to manage over 80 global data centers effectively and plan for power, space and remote monitoring. Cons The initial hardware descriptions for some devices were incorrect and made bulk imports difficult. However after learning how to tweak the models Library we were able to correct any mistakes and gain accurate device descriptions. Review Source ML Mathias L. Responsible of data center (DC operator) Information Technology and Services Used the software for: 6-12 months ### "Mathias lörincz Review" September 10, 2021 4.0 Overall I haven't regret that we choose Sunbird. When I run into daily challenges (that often happens to me) your dedicated support team are ALWAYS there to find and help me with a solution. I'm 100% sure we wouldn't have gotten as a good support if we would have chose another DCIM tool for our Company Also great that you are not shy to take a Teams calls if needed. that really apricated! Pros It has a lot great features that are easy to use most of the way. Cons The possibility to install racks with the U-numbers starting with the lowest number at the top. Right now you can only get a view, that doesn't integrate with the U-height you choose when installing in the rack. Alternatives considered [Nlyte DCIM](https://www.capterra.com/p/130586/Nlyte-DCM/) Reason for choosing Sunbird DCIM My experience with the other software wasn't great, pricing and lack of support. Support is SO important when working with a new DCIM tool. Not everything can be find in a manual. Review Source Response from Sunbird June 30, 2022 Thank you for the review. JH John H. Data Centre Specialist Supermarkets Used the software for: 2+ years ### "Sunbird PowerIQ - DCIM I couldn't work with out. " September 13, 2021 5.0 Pros Everything in PIQ is just so easy to use. From adding new racks, to adding new devices for monitoring purposes. Currently monitoring over 1k devices/sensors across the United Kingdom with ease. If you ever need support, Sunbird has your back with quick, easy to understand answers. They know their product inside out! Cons We had a few teething issues when we first started with PowerIQ and the compatibility with some specific devices we were trying to add. Sunbird provided plenty of support and got to the bottom of the problem quickly. Fast forward a number of years and I don't have any cons with this DCIM solution, it just works as intended. Review Source Response from Sunbird June 28, 2022 Thank you for your review. dD duflot D. Datacenter Expert Luxury Goods & Jewelry Used the software for: 2+ years ### "Good product" June 7, 2023 5.0 Pros Appreciate the design of the Sunbird and the fast react Cons integration with other app Excel for item Review Source CW Craig W. Sunbird TSM Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Emerson GDC Review" January 28, 2022 5.0 Pros Product is easy to use and view when it is setup. Useful as we have multiple "teams" using Sunbird to look at assets on the floor and for future projects. Cons Most missing features are easy to request to get added and have a quick turn around response time. Review Source DT David T. Data Center Supervisor Real Estate Used the software for: 1-2 years ### "Customer Support Request Turnaround" August 6, 2020 5.0 It has been a great tool for my staff here in our Data Canter and something our internal IT customers have come to rely on when it comes to its great IT device reporting features. Pros Its robust features, clear details on devices listed and quick support from Sunbird when needed Cons If any complaint is that it may be too much with features for what I use it here within our Data Center. But this is not a complaint i would not take any higher than myself here. Alternatives considered [netTerrain DCIM](https://www.capterra.com/p/109213/netTerrain/) Reason for choosing Sunbird DCIM Value, great support and customization Review Source Response from Sunbird August 17, 2020 Thank you for the positive feedback. DD Dave D. Deployment Engineer Entertainment Used the software for: 2+ years ### "Deploying devices is so much easier to preform with 100% accuracy." June 15, 2017 4.0 It organizes and centralizes information and it greatly aids in MACD Pros The many visualizations such as device, cabinet and floor plan (including 3D) are quite valuable to me. With the cabinet views, I can 'see' the best areas to place equipment within a cabinet without the need to be physically on site. Device views allows me to 'show' Installers where exactly the various device ports are located so they connect data cables correctly. The floor plan allows me to estimate distances so I can order cables of proper length. All of these views are invaluable to me since I support remote data centers. Cons That I still need to access Classic View to preform some functions. To be able to access data panel port information from the GUI is great and I cannot wait for functions like Lists and Connectors are moved there too. Review Source Response from Sunbird December 16, 2019 Thank you for your positive feedback. We are delighted to now offer a modern and elegant web based GUI. We even allow uses to select between light and dark mode. Anders B. Technical Specialist Law Enforcement Used the software for: 1-2 years ### "Why I chose Sunbird DCIM" November 11, 2019 5.0 Pros I like it because of its ease of use, good features, great support and help if needed. Easy to update and are frequently updated. Cons Most of the problems I had is mostly on my side, i.e I am not familiar with terms, technical lingo and mindset. So when for instance filling in information is a bit tedious but it is getting easier. Review Source Response from Sunbird December 14, 2019 Thank you for the positive review. We plan to have our European user group meeting in April. We also offer free weekly training every Wednesday. See support portal for more details and recordings of all previous trainings. DS David S. DC Tech Team Lead Information Technology and Services Used the software for: 2+ years ### "Great product, even greater customer service!" July 1, 2021 5.0 For me as a daily user and a part of the administrative team, the experience has been phenomenal. The product itself beats the one it replaced HANDS DOWN. The customer service -- responsiveness and product knowledge -- ranks with the best I've ever seen in my 25+ year IT career. Pros Product is extremely intuitive and reliable. Interfaces are clear and easy to navigate. Cons The interoperability between DC Track and PIQ, while helpful, often creates obstacles for adding new devices due to perceived current overloads. Reason for choosing Sunbird DCIM unknown Review Source Response from Sunbird November 3, 2021 Thank you for the positive feedback We have great customers and a great team! LG Luis G. Hardware Engineer Information Technology and Services Used the software for: 1-2 years ### "Sunbird - Great Product, Great Tool" August 28, 2020 5.0 Pros The most impactful feature we use daily is the Visualization feature. We can just drop in on any specific rack and in a second know if we would be able to commission anymore IT equipment for future projects. The ease of use of Sunbird is very straight forward with the multiple tabs that make our data very transparent and available. Integration of Sunbird with our existing business processes was seamless and everyone on my team was up and running within minutes of using Sunbird. Cons One feature I would like to see improvement on is the "Is Empty" rule added to the Serial Number column and also have the Serial Number field flag us when we are inputting a duplicate Serial Number. Review Source Response from Sunbird June 3, 2021 Thank you for the positive feedback. You can use our filed management feature to set the serial number filed as - "must be unique" JA JonJon A. Sr PS Tech Engineer Information Technology and Services Used the software for: 1-2 years ### "the good and not so good about sunbird" September 5, 2022 4.0 Pros the availability of widgets for the dashboard, integration from devices Cons limited protocol type in terms of integration, it only recognized SNMP protocol Reason for choosing Sunbird DCIM it was how the pre-sales presented the product Review Source sU syed U. Data Centre Operations Specialist Financial Services Used the software for: 2+ years ### "Great DCIM tool with perfect customer support" July 3, 2022 5.0 We are very satisfied and happy that we choose Sunbird Software. Pros \- Easy to use - Integration is available with other System - API Integration - Audit Feature - and many more... Cons Sunbird software is improving day by day and they made some extra ordinary changes and modification too meet the customer expectation. The only new feature I would like is the High Availability for Power IQ. Review Source Response from Sunbird July 5, 2022 Thank you for your review. Mohamed A. Senior ICT Engineer - Projects Manager Information Technology and Services Used the software for: 1-2 years ### "Fantastic Application " December 18, 2022 5.0 it has very good integration with a wide range of products Pros It was helping a lot in generating reports and monitoring the daily activities Cons It seems that App needs more technical improvement, I have missed SLDs hardware description in some items was incorrect Review Source Mihail U. Junior Lab Staff Computer Networking Used the software for: 2+ years ### "Believe in your strenghts" November 1, 2019 5.0 Quite fast response from Support Team, always kind and a vast knowledge with lots of step-by-step help guides. Multiple troubleshooting options etc Pros Good tool to monitor all equipment easy to use lots of admin/network options Cons needs more bulk update of devices, eg: Change Timezone or Time on all PDU's , or Connect all PDU's to NTP server by a bulk option. etc Review Source Response from Sunbird December 14, 2019 Thank you for the positive review. Have you tried out PDU bluk configuration clone feature? That will all you to set the NTP server and time on all you PDUs. This is a link to a video on how to use this feature. https://support.sunbirddcim.com/support/solutions/articles/24000046504-power-iq-7-0-how-to-restore-and-clone-raritan-and-server-tech-device-configurations RC Rob C. Senior Data Centre Engineer Computer & Network Security Used the software for: Less than 6 months ### "Standardisation with easy implementation and first class support" March 31, 2021 5.0 As expected and since engagement has been first class support. Knowledgeable about their product and always able to assist. Pros Easy to setup and intuitive, readily available support and training materials can help you progress your initial stages quickly. Support available and the 1-2-1 sessions have been invaluable. Quickly able to see results and how it integrates in to your environment. Cons At the moment there isn't anything - it is exactly as I expected and researched Alternatives considered [Device42](https://www.capterra.com/p/144214/Device42/) Reason for choosing Sunbird DCIM Reputation and integration into our existing Raritan estate were the primary reasons that we chose Sunbird. Review Source Response from Sunbird June 3, 2021 Thank you for your positive feedback. We love to hear customers confirm our solution is easy to use and intuitive as our user group helps us achieve this objective. SJ Scott J. Farming Used the software for: 2+ years ### "PowerIQ DCIM - the foundation of any top tier data center" July 13, 2016 5.0 PowerIQ from Sunbird (formerly Raritan) has become a staple in our Data Center Management. We depend on it daily. We've been using this powerhouse for about a decade now with zero regrets. Unmatched features from the most innovative hardware/software company I've had the pleasure of dealing with will help you rest easy while your data center purrs like a happy cat. Pros It started off ahead of the pack, and it's stayed there with consistent updates from (wait for it) FEEDBACK FROM USERS. I love that. It's not a shiny ball that turns out to be an empty shell once you buy it. This stuff works. Cons The initial setup can be daunting, but this isn't 1990 anymore and we aren't rookies. Read the manual and install the product like a boss. Review Source Response from Sunbird December 16, 2019 Thank you for your positive feedback. We provide free weekly training every Wednesday. See our support portal https://www.sunbirddcim.com/dcim-technical-support to sign up and to view video recordings of prior training sessions. VR Verified Reviewer Principal Engineer Data Center Automation Airlines/Aviation Used the software for: 1-2 years ### "Sunbird Software Serves us Well" December 3, 2018 5.0 With Sunbird DcTrack we are able to build and maintain an up-to-date inventory of our data hall equipment. PowerIQ enables us to monitor and quickly respond to alerts and alarms requiring attention and intervention. Both products integrate with our LDAP/AD directory services for centralized domain management. Excellent products supported with knowledgeable technical expertise. Pros The software functions work as expected. Any product issues reported are responded to quickly. Technical support personnel know the product and are professional in their correspondence. They follow up to ensure we are satisfied with the fixes. The products are easy to use and the tutorials are outstanding. Cons As far as what I like the least about the software, I would be hard pressed to find something of significance. Review Source Response from Sunbird December 16, 2019 Thank you for your positive feedback. Similar Products Featured