Who Uses This Software?

Zontec is the only company that offers a product suite for all size companies. Zontec software has been adopted worldwide by more than 5,000 companies, spanning virtually every industrial category.


Average Ratings

29 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Zontec
  • www.zontec-spc.com/
  • Founded 1983
  • United States

About SynergySPC

With our full suite of SynergySPC solutions, Zontec is the only company that offers a product for all sizes of companies. Since 1983, SynergySPC software has been created, tested, documented and supported in-house. If a service agreement customer decides to upgrade to the next level of Synergy product they can do so at minimal cost through our 100% Investment Retention program without losing previous data. SynergySPC software is adopted worldwide by more than 5,000 companies, in every industry.


24381

SynergySPC Features

  • Corrective Actions (CAPA)
  • Data Entry
  • Data Linking
  • Data Management
  • Excel Loader
  • Job Management
  • OPC Data Collection
  • Performance Metrics
  • Point-of-Production Analysis
  • Real Time Data Collection
  • Regulatory Compliance

SynergySPC Reviews Recently Reviewed!

Took our company to the next level.

Jun 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user-friendly for the operators on the floor to use. Correcting errors is not difficult. The ability to add any type testing you want to require.

Cons: Would like more COA options. Would like to see Synergy offer something to show auditors as proof of validation of the system.

Overall: Reduced labor hours spent inputting data for COAs. Reduced paperwork.

Customer support has been excellent with new additions and helping understand the product.

May 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Keeps track and documents everything we need for quality checks from first piece approval to tooling condition.

Cons: Would like it to work with other quality software we currently use. Would also like it so the data tables were easy to edit and move around within a program.

Vendor Response

by Zontec on June 02, 2017

Thank you for the high marks on your review Callum! We especially appreciate your compliments on our customer support. Also, we agree that our developers do an excellent job of maintaining Synergy SPC's position as the easiest SPC software to use on the market. Regarding working with your other quality software, Synergy SPC can absolutely do that! Through the use of either the Multi-function Toolbox or the DLL, this is a cinch. Regarding the ease of editing the data tables and being able to move them around within a program, this can be done using the add/insert/remove functions. We will follow up with you soon to help with both of these concerns. Thank you again for your review!

Versatile, easy data entry.

May 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to create a new database of measurements for a part. You can use a previous data table as a template to save steps. Data entry is very quick. It allows you to download your data if you need to do more complex analysis. You can set up the database to send an email alert if a value is out of spec. Customer service is very quick to respond when I have questions.

Cons: I would like to have a feature that allowed me to get a message if any of the required measurements were missing for a part. Currently, the only way to know if all of the data is being entered is to go into the database for each part.

Overall: Our customers feel more confident in our process control because the program sends out an email alert when data is out of tolerance. Easy for people with limited computer background to use.

Vendor Response

by Zontec on June 01, 2017

Thank you for taking the time to review the software Michelle! You are right, the ability to use previous data table as a template is a HUGE time saver. Also, the email alerts when values are out of spec are a big help as well. Thank you for the feedback about creating messages to alert you if any of the required measurements were missing for a part. Users of the Synergy 2000 product are able to create a report that shows missed measurements. We are always looking for ways to make the software better, and we can see how creating that alert would be a benefit to our customers. We will add it to our developers' list!

Works great for controlling a process or working variation out of the process.

May 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use for operators and set up engineers for all types of parts, stores data and makes all types of SPC charts in seconds. Synergy manager is easy to use dashboard to monitor operations performance. Software can produce reports as needed for part performance by lot, over a specified period of time. I work auto and industrial industry and would recommend this software for any manufacturing that validates dimensions.

Cons: Annual renewal per seat is pricy. Recommend using only the number of seats needed for your company. A discount on number of seats renewal would be nice.

Overall: Improved process control and improved product performance. The software also helps with containment of bad by recording lots numbers, time and date stamping, alerts (in software and email options and logging assignable clauses.

Vendor Response

by Zontec on June 01, 2017

Thank you for the feedback Brian! The fact that our software is both robust AND easy to use for operators, engineers, and managers is a huge point of pride for us and has been a key design element for our developers since day one. The ability to run customized reports is also something we love hearing hear compliments about, so thank you for mentioning both. We understand your concerns regarding the renewal price. We are comparable on pricing within the SPC software industry, but we know that we can always do better. Dedication to continuous improvement in all aspects of what we do will always be a core tenet.

very practical, flexible, we have a version 8.0, we use Zontec more that 15 years

May 25, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can look at individual measurements back in time. I can see statistics Ppk, different graphs.
I can see trends and share the graph with supplier.

Cons: Creating data bank and data table is quite long. Expensive technical support, because of that we are not applying a full potential.

Overall: increase in productivity, prestige on the market

Vendor Response

by Zontec on June 01, 2017

Thank you for taking the time to respond Dubravka! We appreciate both the positive feedback and the constructive input. It's because of the constructive input of our customers that Synergy SPC continues to be the innovative, class leading software that it is. The current version of your software will address the exact issues you brought up. All of our customers that maintain current service agreements have access to both unlimited technical support and free software upgrades. We will reach out to you soon to assist with this. Thank you again for the review!

Overall, I enjoy the software. Easy to use, live run charts making understanding trends easier.

May 25, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The live run chart is a crucial piece of information for us. It allows us the opportunity to make on-line decisions and changes to adapt to changing parameters. We have everything separated into designated data banks which make it easy to organize.

Cons: There are some functionality items that we are wishing to incorporate. Working with the technical team to figure out what would work best. The only issue that I have is the ease of setting up various data banks. I am able to set up a template and save the characteristics, but I still have to go through and check off boxes in the data bank map for graphs and whatnot. Not terribly hard, just time consuming.

Overall: Live in-line data trends. Saves time and money in being able to make quick judgement calls to help best streamline our production process.

Vendor Response

by Zontec on June 02, 2017

Thank you for taking the time to review our software Alex! The ability to make on-line decisions is one of the biggest reasons people choose our software, so we're glad to hear that you are enjoying that functionality. Another key reason quality professionals choose us is because of the ability to be customized. We can offer to meet your special requirements. Regarding template usage, our support team is available to show you how to create templates for both so that it's not a time consuming process. Someone will reach out to you soon to follow up on this. We always want to make sure our customers are getting full use of the software's vast capabilities.

It is a great experience because they provide all the support you need to make it work.

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is really easy to use and manange for all the three levels such as Operator, Engineer and Manager.

Cons: I would like the software to be able to compare data from data tables from different data banks in one report. Also to create charts by inputting the dates instead of selecting the actual data from the data table spreadsheet.

Overall: This is the easiest way to have the records from the inspections the operators do in one location and also that the engineers can access the data and analyze it in the same software.

Vendor Response

by Zontec on June 01, 2017

Thank you for taking the time to give feedback Cristina! Ease of use at all three levels is something that we are especially proud of, and that most of our other customers point out as well. Regarding the ability to compare data from data tables from different data banks in one report, the software is able to do that at the Manager access level. The software is also able to create charts by inputting the dates instead of selecting the actual data from the data table spreadsheet. We are happy to show you how and will contact you soon. Thank you again for reviewing us and being such a long time customer!

Synergy 3k - Difficult to Set-up, Easy to Use

Nov 10, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: The setup of Synergy 3k was a bit time consuming and we did run across a few issues. Our IT group was able to work with Zontec customer service to overcome these issues. The learning curve on developing the appropriate database/databank/data-table structure was a bit more difficult than I would have liked but with enough experimentation we were able to find a solution that worked well for our company. This software provides us with a considerable amount of potential to implement SPC into a large number of processes but it does take time and resources to accomplish this. Entering data into the software is simple and it provides an instant visual indicator of how the process is performing. The data reporting feature is quite limited in functionality so we have decided to use a different reporting feature to extract data from the Synergy database. During the 3 years that we have owned Synergy, Zontec's customer service has been very helpful and attentive to our needs.

Vendor Response

by Zontec on November 18, 2016

BJ, We appreciate your review of SynergySPC and the Synergy 3000 software. The way Synergy 3000 helps manage quality across a global supply chain makes it unique in the industry. Synergy 3000 is our most robust SPC solution, so it does require a modest yet worthy investment of time to fit the individual organization's needs and maximize the results. We are here to partner and help guide each client as they grow into the solution. Again, we are always here to assist if you have questions, as well. Thanks again for the positive feedback! -The Zontec Team

Synergy Review

Nov 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I like the ease of being able to pull data into
Reports. The ability to quickly analysis of the data and make good decions
Based on actual
Data

Vendor Response

by Zontec on November 09, 2016

Andy, Thank you for your time reviewing SynergySPC. Like many other users, you see that SynergySPC provides access to real-time to data that can be analyzed and acted upon. We are always here to assist if you have questions. Thanks again for the positive feedback! -The Zontec Team

Synergy 2000

Nov 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Great software . Helped get us added notifications and quick responses to issues on The shop floor.

Vendor Response

by Zontec on November 09, 2016

KC, Thank you for your review. One of the great benefits of SynergySPC is the real-time data. This yields key insights to take immediate action AND for future decisions. We are always here to assist if you have questions. Thanks again for the positive feedback and the input! -The Zontec Team

Easy to set up and maintain

Oct 24, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to set up and use

Cons: Spec limits rather than control limits appear in the user interface. Would like the UI to be fully customizable - for display as well as messages.

Overall: It is a system that can be set up and maintained by engineering and doesn't require an IT department to support. Charting/user interface is based off of spec rather than control limits. System uses a proprietary database (which can be a plus or minus depending on your environment and needs).

Vendor Response

by Zontec on November 01, 2016

Tania, We like to see good ratings, especially on Customer Support. We work hard to be responsive and answer questions. Our goal is a top rating across all measures. Thank you for giving positive feedback and being so willing to recommend us to your colleagues. As far as concerns with the user interface, it seems you may be referring to the Easy Data Entry Window which lists specification limits, but not control limits. Other users have solved this by including the variable chart as part of the screen display. We will contact you directly to further clarify and address user interface customization and how to extract data from the file. Again, we are grateful for your time in providing feedback. -The Zontec Team

Software works, but setup and updates are very time consuming.

Oct 11, 2016
4/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Cons: Very time consuming to setup new files, especially when copying/pasting from a similar file. A lot of manual steps for something that should be very easy.

Overall: The software does it's job, but it's ease of use is terrible and it is very cumbersome to setup new files. It should be much faster to setup new files that are very similar to other files, but it is a very manual process that is extremely time consuming and provides a lot of opportunities for mistakes.

Vendor Response

by Zontec on October 19, 2016

Ryan, We appreciate the high marks on the Overall Quality of the SynergySPC software. Thanks for taking the time to offer some positive feedback as well as some constructive input. No matter the circumstances, we take very seriously our absolute responsibility for user experience. We regret that your experience has been less than ideal but feel we can change this perspective. With our recent update to your Synergy 2000 software, we stayed true to our focus on eliminating manual processes by enhancing file templates and creating multiple options for automating new file creation. We understand the surprise and potential frustration of software updates and the changes that come with them. We are here to help. Like you, all of our clients who maintain a current service agreement have access to unlimited technical support. We will contact you directly to further address streamlining file creation and set-up. Again, we are grateful for your time in providing feedback.

SynergySPC a great solution

Oct 10, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use

Cons: None

Overall: SynergySPC has been a great solution for our organization.

We have some very demanding customers that require a high level of QC documentation and expect aerospace quality standards.

The software has enabled us to meet there demands at a cost and ease of use that fit our needs.

I would highly recommend this product to any organization looking to get SPC off the ground fast with out the need for a long high cost implementation.

Vendor Response

by Zontec on October 14, 2016

George, We appreciate this positive feedback review and your recommendation of our software. Your team has discovered what so many others have: 1. That SynergySPC doesn't require weeks of training like others. We can implement in literally hours. 2. The competitive advantage that SynergySPC lends in winning clients who have exacting needs. You already know we are here to help if you have questions. Thanks again for the good words! -The Zontec Team

Synergy SPC Review

Oct 10, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The ability to have multiple users accessing at the same time. We did not have that before purchasing Synergy1000.

Cons: The reporting options are very limited. We use the software to collect data throughout our facility but we cannot easily get a professional looking report from it.

Overall: The software is good but there is very limited availability of quality reports from the software. It is very limited in it's ability to allow customization of reports.

Vendor Response

by Zontec on October 10, 2016

Cynthia, We appreciate you providing your feedback. We're happy that the software is working out well and that user accessibility was an upgrade from your previous SPC and has benefited your team so much. For now, the most comprehensive reporting capabilities are reserved for our Synergy 2000 and Synergy 3000 offerings. Unfortunately, for the Synergy 1000, reporting capabilities are limited, as you have indicated. Our team will reach out to you personally to discuss your reporting requirement. Again, we appreciate your feedback. -The Zontec Team

Zontec's S2K SPC software - good, but not great

Oct 07, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Good SPC components. Dashboard is clean and clear.

Cons: Data entry can be problematic and sample size for standard checks is limited.

Overall: Salesperson over-promised what the product has been able to do - then promptly left the company. Tech support was helpful in trying to overcome some of the issues that arose - such as a 25 sample limit on standard checks. Larger sample sizes are possible, but a different style of data entry is required, which increase the complexity for the data entry person.
Seems like everything comes with a price. Fairly good SPC software for the price, but I think I would have been better off to pay a few more dollars on the front end, rather than the surprises on the back end.
Disappointed that there has been no follow-up of any kind from Zontec to see how we are doing. Especially since we did struggle in the beginning.
The periodic emails with SPC discussions are helpful.

Vendor Response

by Zontec on October 10, 2016

Keith, Thanks for taking your time to provide valuable feedback. It's important for us to know how we are doing. We're happy that our tech support was able to provide some customization to help meet your sampling requirements and we are delighted you like our weekly SPC related emails. The timing of the transition on our sales team was unfortunate and unavoidable. We are truly sorry that this lead to a miscommunication. We also know that adequate and appropriate follow-up is important. We take ownership of your less than ideal experience with this as well. Zontec's leadership has been in place for over 30 years. In that time, we have maintained a consistent expectation of excellence in communication and clarity from our entire team. We strive to continually improve. Our team will reach out to you personally to discuss further assistance. Again, we appreciate your feedback. -The Zontec Team

Superb customer service and technical assistance!

Oct 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: SynergySPC is an excellent tool for implementing statistical process control into an organization and the customer service is outstanding.

Vendor Response

by Zontec on October 11, 2016

Ben, Thanks for the glowing review. We're especially proud of your review because it highlights a great customer service experience. It also shows that, while we have solutions that satisfy global companies with extensive supply-chains, we can also scale down for those just getting started. We are always here to assist if you have questions. Thanks again for the great feedback! -The Zontec Team

Data you can use.

Oct 06, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We have run synergy software for the past few years and have been able to use it to help drive continuous improvement and cost savings by using data driven analysis.

Vendor Response

by Zontec on October 10, 2016

John, A big thanks for your kind review. It's an honor to be associated with your well-known brand. Like you, our users benefit from our real-time SPC. While their team is working to reduce scrap, to reduce rework, and to enhance user productivity, they're also gathering valuable production information for future decisions. Remember, we are always here to assist if you have questions. Thanks again for the positive feedback and the input! -The Zontec Team

Great for starting an SPC program

Oct 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to get projects going quickly

Cons: Functionality is basic but this is the baseline program. Maybe make understanding the attribute data a little easier.

Overall: I have used Zontec in the past; here at my current employer I needed something easy and affordable. We are a small welding job shop that just got started with a large OEM project and we needed a way to show our customers progress in variation reduction and control. Synergy 1000 was the perfect program to get us started. The software was quick to install and quick to get data in and analyze results. With use of our CMM arm and Synergy software we are making huge advances in quality. The changes made have been beneficial for all our products and customer feedback has been extraordinary.

Recommendations to other buyers: So far our customers have been greatly impressed with our statistical controls so we are enjoying that we made the jump to SPC

Vendor Response

by Zontec on October 06, 2016

Christopher, A big thanks for your kind review. We're glad to hear how SynergySPC is revolutionizing your business. We have resources that can help you better understand attribute data. We typically share these resources exclusively with current customers in our weekly emails. We'll connect with you directly to provide this resource. The Book of SPC is also available to you as well as anyone who wants it at www.zontec-spc.com As you know, we are always here to help if you have questions and we'll keep making the best SPC software. Thanks again for the positive feedback and the input! -The Zontec Team

Automated data entry

Oct 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Synergy helped atuomate our data collection and storage reducing carbon footprint and improving Teamleader ability to mange the process.

Vendor Response

by Zontec on October 06, 2016

Lucas, Thanks for the great review! As your team grows more sophisticated at using the software, keep in mind that SynergySPC is the only SPC software that adequately and clearly displays both the stability and capability of your processes. We are always here to help if you have questions and we'll keep making the only fully compliant SPC software on the market. Thanks again for the positive feedback! -The Zontec Team

Synergy 2000

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and works well with multi cavity files. Structure of data tables and data banks allows flexibility in sample frequency.

Cons: Setup is time consuming for multiple cavity tools although made easier with recent updates (templates).

Overall: We have been using Synergy 2000 since its inception. I have worked with other SPC packages and Synergy 2000 features are as good as I have ever worked with. Tech support has been very helpful as needed.

Recommendations to other buyers: Synergy 2000 focuses on SPC and doesn't get bogged down by trying to be a full statistical package. Data export is easy to use so statistical analysis can be accomplished with Synergy 2000 data in another package.

Vendor Response

by Zontec on October 06, 2016

Robert, We thank you for your kind review. And yes, we are laser focused on SPC software. Part of what makes the SynergySPC line of software unique is that we have a solution to fit companies of all sizes and needs. It sounds like our constant and consistent updates of our software has benefited your team as well. As you know, we are always here to help if you have questions and we'll keep making the best SPC software. Thanks again for the positive feedback! -The Zontec Team

Synergy is stable and works well

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used it in our manufacturing plant for several years, and very rarely ever have a problem with it. The rare times we have had any issues, customer service is very prompt in their responses and are great at working with us to resolve the problems.

Vendor Response

by Zontec on October 06, 2016

Bertie, Thanks for the kind words. We have a dedicated domestic team that is available with just a simple phone call. As you know, we are always here to help if you have question and we'll keep the software updates coming. Thanks again for the positive feedback! -The Zontec Team

Long time Fan

Aug 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to set up and intuitive to figure out. I can also set up multiple run charts in the same view and can monitor several different specifications at one time.

Cons: I do not like having to relink data. It is a little tedious to have to go in and do this if a different user has logged into a data bank. I also do not like being tied to a software key. We have to figure out how to connect this to the back of one of our servers and it is a hassle. There should be a better way to control licensing than that.

Recommendations to other buyers: This software is very versatile and can do most anything you need as far as a specific type of chart or data trending. We have been using it successfully since about 2004.

Zontec is #1

Aug 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The product itself is very user friendly and easy to set-up and maneuver. Working with personnel who had minimal computer skills and/or SPC knowledge was a breeze due to the easy of the software use. For me, I love the diversity of the software to collect and extract data as needed for reporting. The vendor I can't say enough about! Zontec personnel go out of their way to ensure they know your application of the product and are available at the drop of a hat when assistance is needed. I never talk to a computer I am always is direct contact with personnel who truly know the product and how it works. I can't say enough good things!

Cons: I have used this product for many years now and I don't have one single complaint.

Recommendations to other buyers: Evaluate it and buy it! You will not be sorry. I evaluated three. This was the most expensive of the three I chose and it was a hands down choice to spend the initial extra upfront.

Best SPC on the market!

Jul 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: All pros, biggest pro is the cost savings after the initial investment. The upfront investments for all SPC software is relatively equal but many charge monthly fees to maintain the software. Infinity charges $125 per user per month, where as Zontec only charges an annual fee. Literally saved us over 80%.

Vendor Response

by Zontec on October 06, 2016

Trudy, Thanks for the positive feedback. We are glad to hear SynergySPC is working well for LR Plastics. As always, we are just a click or phone call away if you need assistance. -The Zontec Team

Synergy 2000 Software

Nov 10, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using the synergy software since 2010. The software is extremely easy to set up, use and maintain. I also like the fact that I can insert documents and video into a data bank which help the operator to understand the measurement points, and technique. The customer support is superior. They follow up with the customer to make sure that all the needs are being met, and are always available when questions arise. I have used many different types of statistical software over the course of my quality career, but have found the Synergy software to be the best.

Vendor Response

by Zontec on October 06, 2016

Christine, Thank you for your kind review. You can attest, SynergySPC is simple to implement and use. No need for week-long training...just give us a day or so and In as few as two weeks, we can illustrate specifically where your processes need improvement. We are always here to help if you have questions. Thanks again for the positive feedback! -The Zontec Team

Have been using Synergy since 2002

Apr 14, 2014
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It has been easy to use, and the vendor is nearby for troubleshooting help when it has been needed.

Cons: Spell check would be nice, as would a few more spaces in the character boxes to allow for more info.

Recommendations to other buyers: I would recommend asking if it will it do everything you need it to do both now and in the near future.

Helped in its implementation and I use it daily

Apr 14, 2014
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: I like the ease of the database use for the operator and the ease with which you can copy and paste data sets to create new databanks or download data into excel. I like the technical support from our rep, who is a gem. She has helped me numerous times either when I was first learning the software or if I misinterpreted something out of the manual. I can make changes very quickly, archive old information, or add new information in a matter of minutes.

Cons: There are some interpretation issues between the language in the manual and what can happen live. The search function is nice but not always helpful either. The support from our rep, however, fills those gaps nicely. She can usually help even when the problem is IT-related or something technical with the computer.

Recommendations to other buyers: Have your vision well laid out before you evaluate any software, not just your current state. How many seats will you eventually need? What do you want to gain? How will you train your operators? How will you maintain the system? Learn how to use all of the functions. How will you use the dashboard? How do you want to see the SPC laid out for your operators? How many different kinds of charts do you want to run on this system? The more defined your vision, the better your results.

Multicircuits, Inc Review of Synergy 2000

Feb 13, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Product: I observed a software demonstration a few years ago at the Quality Expo down in Chicago. When the time came to purchase software, the Zontec Synergy software was my first choice because of all the features within the software. To name a few: ease of use, file setup, ability to download pictures, video, and documentation within a file, and email alerts. Vendor: Completed my training at their facility in Ohio. Their staff is extremely knowledgeable and helpful even after you leave the classroom.

Cons: I have not found any features using the software that I do not like.

Recommendations to other buyers: 1. Have the software manufacturer send a sample of the software to try for no less than 30 days to see if it is a good fit for your company before you purchase. 2. Make sure that you will get training/support in case there are any issues down the road.

Acme review of Synergy 2000

Jan 23, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Synergy 2000 is very easy to set up and use. Enter the number of ID labels that specify the sample (operator initials, job #, line #, etc), number of data points to be recorded, spec limits, and decimal points; enter the communication settings if using scales or calipers to capture the data; and the system is ready to go. We have 2 levels of access: one for the operators and one for the engineers to correct, review, and report the data. Charts are easily copied into Word or Excel. Great support from Zontec technical folks. They will help you set up the data capture process. We set up next year's data sheets in advance so that our operators can move from old to new without waiting.

Cons: When correcting mis-entered data, you cannot select multiple entries unless they are sequential. So this takes a bit longer when correcting data entry errors throughout tens of thousands of data points.

Recommendations to other buyers: There are many features in the software that we have yet to utilize. Some time should be spent up front to outline how you will capture data and in which areas of the business. This should be presented to the trainers before the initial training sessions and actual data should be supplied to them to maximize the training. We started in a few areas and expanded into other areas of our facility.