Benchmark Technologies International


4 / 5
1 review

Average Ratings

1 Review

  • 4 / 5

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
  • Deployment
    Cloud, SaaS, Web
  • Support
    Business Hours

Vendor Details

  • Benchmark Technologies International
  • Founded 2004
  • United States

About FirmCover

Simplify the implementation and change management of procedures and controls. Provide staff with quick access to their procedural requirements and subject matter experts for questions. Key benefits: flexible access and revision control; streamlined revisions; automated alerts via client email service; versioning & audit trails; automated staff sign-offs on procedural/policy requirements; custom reporting; user friendly; quick implementation using our hosted or licensed solution.

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FirmCover Features

  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal
  • Access Controls/Permissions
  • Alerts/Notifications
  • Business Process Automation
  • Business Rules Management
  • Collaboration
  • Process Change Tracking
  • Process Mapping
  • Process Modeling & Designing
  • Visual Workflow Management

FirmCover Reviews

Documentation breakthrough

Jun 06, 2010

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: Firmcover answers the questions that users, auditors and regulators ask for everyday, how does this process work and is it properly documented. It is easy to install and maintain and has a feature that insures that the people who need it most receive the new changes for implementation. A nice added feature is the ability to use the firmcover tool as a training capability for new staff and visiting regulators.

Cons: No real downside to using the firmcover tool as long as everybody understands that practioners are the ultimate owners of the process rather than a "one time" project manager. The process is ongoing.

Overall: Plan for a systematic implementation that includes each and every process in your operations. Leaving a process out only increases risk and vulnerability. I recommend the firmcover tool and documentation process become part of every manager's set of responsibilities.