# Page 6 | Prospect CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Prospect CRM the right CRM solution for you? Explore 141 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/reviews --- Prospect CRM 4.8 (141) [View alternatives](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Prospect CRM ## Showing most helpful reviews Showing 126-141 of 141 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Michael S. Managing Director Business Supplies and Equipment Used the software for: Less than 6 months ### "Small Business CRM" May 25, 2022 5.0 Very Satisfying. Once I understood that the setting up of the system had to be done to suit our company needs and then we did the training based on this. it was all very obvious and logical. Previous providers had not insisted we do this and this is what made all the difference. Pros The seamless integration with Unleashed our stock inventory software. There onboarding process and training. Cons It is early days but very little to fault it with at the moment. Reason for choosing Prospect CRM There integration with Unleashed Stock inventory software and Xero Review Source Jemma C. Business Development Retail Used the software for: Less than 6 months ### "Just the ticket!" October 4, 2019 5.0 A very straight forward and simple system to use, suitable for all abilities. There is also always somebody on the other end of the phone or email if you ever need help - thank you! Pros It is simple to use and ideal for finding things quickly. Cons I honestly cannot think of anything I don't like about this software, only positives are springing to mind! Review Source LC Larry C. Director of Sales Consumer Goods Used the software for: Less than 6 months ### "Very Knowledgeable and Supportive" August 31, 2022 5.0 It has made my job much easier! Pros The RFM makes it easy for me to know where I should be spending most of my time. Cons I would make the filtering option a little easier to navigate. Switched from [Copper](https://www.capterra.com/p/141642/Copper/) Needed more sales reporting and something that integrated with our inventory and order processing management software. Review Source RD Rebecca D. Customer Services Medical Devices Used the software for: Less than 6 months ### "Great software!" September 4, 2020 5.0 We have had a great experience with Prospect Soft, really great software and it's managed by a friendly and reliable team of people who are always happy to help. Would definitely recommend to anyone thinking of changing their current software. Pros Easy to use and navigate. Helpful features for sales and marketing. Great for keeping track of leads. Can run helpful reports. Cons Can be long winded when processing quotes and samples - a lot of screens. Review Source AM Annmarie M. Team Leader Warehousing Used the software for: 6-12 months ### "Great CRM" July 1, 2019 4.0 It has been great for us, easy way to store information and documents. Great for recalls and reminders. Pros The staff are always on the end of the phone or email/ Live chat. Great staff and very easy system to use. Cons I like this CRM very much, I cant really fault it on anything so far. Review Source JC Joe C. Managing director Consumer Goods Used the software for: 6-12 months ### "Common sense has not prevailed " October 10, 2022 1.0 I have had an awful experience with this company and I would strongly advise any other business owners to stay away from this company. I tried this software out in good faith and once i found out it wouldnt work with the 3pl I switched too the company refused to let me go. I had even paid for 10 hours training that was never used. The software wasnt even live or active. Its nearly a year since I started paying them and they are still insisting and charging me every month despite repeated attempts to contact them. Pros Nothing, never got to use it so have zero idea if it is any good. Cons Awful customer relations and a nonsensical approach to customer service Review Source Chris Y. Commercial Support Officer Construction Used the software for: Less than 6 months ### "would recommend highly" October 16, 2019 5.0 very helpful & useful to our company Pros easy to use and transfer from our sage system Cons I haven't come across anything I don't like about the system yet Review Source MB Mel B. Account Manager Package/Freight Delivery Used the software for: 6-12 months ### "Great CRM tool " December 6, 2019 5.0 Good experience with the CRM tool. Pros Quick and straight forward to use. Really helps manage our business work flow. Cons Occasionally have to go back and refresh screens for updates. Review Source MB Maria B. Sales Rep Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great System. Easy to use " March 24, 2021 5.0 Pros Very easy to use and navigates through the system. My favorite tool of the system is RFM Analysis, I find the customers by segment, which helps to identify the ones I need to prioritize my attention. Cons I haven't been using the system very long, so no cons to report, so far so good. Review Source JG Jeanette G. Tele appointer Automotive Used the software for: Less than 6 months ### "New Starter" May 26, 2022 5.0 So please with the easy learn and use systems Pros As a new starter to the company I was so relieved to discover how easy it was to use the system. Easy to search contacts and create new contacts. In the past, moving jobs can be a trial just learning the system in place. Cons As yet, 4 weeks into the job I've not found a down side Review Source JF John F. Sales Manager Mining & Metals Used the software for: Less than 6 months ### "Great Product and Great Service" September 6, 2019 5.0 Great experience with ProspectSoft. Easy to use and an asset to have up to date information at my finger tips either at the office or out on the road. The support I receive is always quick and professional. Pros Seamless integration from our Sage accounts package and up to date information on customers' spending. Cons Haven't found anything really yet. Has taken a little time to work out how to write reports, but there is always assistance at ProspectSoft to answer any question. Review Source GP Glenn P. General Manager Civil Engineering Used the software for: 1-2 years ### "Prospect review" March 28, 2022 5.0 Excellent back up and respond well. Pros Clean and easy to see and understand, find your way around simply Cons Dont really have any issues - seems to run well Review Source RK Rebecca K. Sales Executive Health, Wellness and Fitness Used the software for: Less than 6 months ### "Helpful Customer Service" January 16, 2022 5.0 "I find the software helpful when setting yourself, so that I dont forget. I have found the training and the ongoing support very helpful, so that I can use the software to its fullest potential Pros scheduling, and being able to see past interactions with customers Cons I haven't found there to be any at this time Review Source DV Duncan V. Sales Manager Food & Beverages Used the software for: Less than 6 months ### "A fantastic Service" April 20, 2022 5.0 Pros The integration with Xero and Unleashed is fantastic. Cons It can be a little bit slow to load, especially from a cellphone. Review Source JM Josh M. Sales Executive Food & Beverages Used the software for: Less than 6 months ### "Very Good" October 7, 2019 5.0 Pros easy to use and understand. Easy to navigate around Cons having duplicate records appear but can be easily deleted. Review Source VR Verified Reviewer Customer Service & Export Sales Mechanical or Industrial Engineering Used the software for: I used a free trial ### "Excellent" May 15, 2019 5.0 Pros Not only this CRM offers excellent advantages to the business but also as a company they offer great customer service, always replying promptly to any queries and taking on board our suggestions. Cons Maybe more training is necessary to get the full advantage from the system. Review Source Similar Products Featured