mumms Software

Hummingbird


4 / 5
18 reviews

Who Uses This Software?

Hospice and Palliative Care


Average Ratings

18 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • mumms Software
  • www.mumms.com
  • Founded 1989
  • United States

About Hummingbird

Multi-user medical management system that offers complete clinical and business software to the hospice and palliative care community.


Spotlight media placeholder

Hummingbird Features

  • Billing & Invoicing
  • Charting
  • Electronic Signature
  • Employee Tracking
  • Medication Database
  • Patient Intake
  • Scheduling
  • Time / Task Reporting
  • Appointment Scheduling
  • Charting
  • Compliance Tracking
  • E-Prescribing
  • Handwriting Recognition
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Self Service Portal
  • Voice Recognition
  • Assessment Management
  • Bereavement Management
  • Care Planning
  • Claims Management
  • EMR/EHR
  • Medication Tracking
  • Patient Intake
  • Physician Portal
  • Scheduling
  • Volunteer Management

Hummingbird Reviews Recently Reviewed!


Good and supportive

Mar 22, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We have used Hummingbird from the start-up. They have been very supportive. As you can imagine, I had so many questions to ask since I was in charge of setting up the hospice program in our agency. The Hummingbird team members, including the liaison, marketing assistant, and technicians, responded to me promptly and provided resources.

Cons: Previously, it wasn't a web based software. But now they are. I'm happy about it.

Overall: When our clinician has any issues with software, it's easy to contact them. They create a ticket and follow up with updates until it's solved. They also share the issues with the clinical manager, so the management team know what has been going on. They also have the account manager and check with provider periodically to make sure things are going okay. It has been great with Hummingbird.

Vendor Response

by mumms Software on March 26, 2019

Thank you so much for your review, Ju Yeon.

Piece of Software

Jul 18, 2019
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Not Much. - I suppose since I should leave something positive, I would have to say the separation of the Admin and Clinical into two separate programs. This does eliminate any possibility of someone with no need to look at clinical information from accessing it. It does come with its own set of headaches.

Cons: The horrible interface, the lack of basic input masks for dates, the above mentioned positive is also a negative, as they don't talk to each other very well. As an example if a patient is admitted on a Tuesday evening, I will not see the patient on my reports until Thursday morning.

Oh yes the clinical side is tied to an old version of Firefox. and you cannot update Firefox or it will break the software.Can anyone see the inherent security risk in this. The admin sides uses Google Chrome and it manages the updates rather well

Overall: I think this software is garbage. It serves a purpose I suppose,

another example is database corruption happened, this caused patients with multiple admissions to experience data spillage from one admit to another. I find at least two charts with this issue per day. This has been going on for over two weeks with no plan to fix the corruption on their end, only for the user to submit a ticket then it gets fixed.

Hospice software helps us deliver good care

Mar 15, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to learn and use; incorporates all hospice regulations into documentation so we are compliant

Cons: IT help can be slow and I have to persist until someone is available

Vendor Response

by mumms Software on March 20, 2019

Thank you for your honest review, Cynthia. Giving our users access to in-person support is important to us, but sometimes our techs end up with a larger queue than we'd like. We have been restructuring our support system to allow quicker, more transparent support to our users.

Great product

Jul 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that it is tied into the Medicare DDE system and is real-time. It makes verifying Medicare benefits and notifying Medicare of admissions so much quicker and easier. They are constantly updating and fine-tuning this product to make it more user-friendly, which is a bonus.

Cons: I wish I had a manual to navigate the system a little easier. I'm sure there are features that I could be utilizing that I'm not aware of.

Vendor Response

by mumms Software on July 22, 2019

Thank you so much for your review, Susan

Best Electronic Medical Record

Jul 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is geared more towards hospice than any other software I have reviewed. It is simple to use and very reliable when it comes to Federal and State Regulations

Cons: Not user friendly for a surveyor. Takes too much time when trying to print charts or go to a timeline that a surveyor requests. I have also had a few issues when visits didn't show up in the record or where patients didn't show up on the mobile side for employees to chart their visit(s)

Overall: The billing process is faster and reliable when it comes to holding bills for different reasons

Hospice management

Jul 18, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: most of all I appreciate the responsiveness to the user. and the compliance to the every changing regulations.

Cons: The accounting part of the program in particular the account receiveable.

Good customer support

Jul 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Love the reports, the ease of use and the quick responses from customer service. Plus they custom

Makes our forms for us!

Cons: It can be buggy at times. But they are great about fixing it quickly

User Friendly Hospice Specific Software

Jul 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I enter patient data and manage orders on a daily basis. Entering patient data is very user friendly. Overall the software is user friendly even to the EMR beginner. Some of our nurses use their Ipads and find that very convenient and portable.

Cons: Orders can be a challenge sometimes, but that it is minimal.

Overall: Looked innovative and user friendly.

Vendor Response

by mumms Software on July 22, 2019

Thank you for your review, Connie

Hospice software

Jul 18, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. Techs are very helpful. Palliative care charting availability

Cons: No graphing as far as trending vitals etc. Can't chart with mobile app offline.

Intuitive and Thorough

Jul 18, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: This software is intuitive, and easy to use / user friendly in layout. I enjoy having an account rep who can advocate for our needs immediately. I like that the software is edit-able and we can customize as we go if needed.

Cons: There are glitches in some reporting, causing frustration and delay of tasks, errors.

Too many questions on forms that are more or less not helpful, causing more work for clinicians.

Mobile doesn't have access to attachments, or the function that HBC has to review other notes side by side w/current work.

It doesn't work well with our PBM, in that they can't transfer clinical data (med profile) to the PBM.

Overall: We use it for our hospice and palliative care services. Overall its intuitive but there are things that could improve our user experience and improve the flow of our work.

Social Worker

Jul 18, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to navigate , i like the program , icons easily to find

Cons: Long wait to load sometimes , thats it. No problems

Mumms Review

Mar 15, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like the fact of submitting patient data in PIM information rolls over to clinical portion effective immediately.

Cons: The financial portion of the program has a few issues. Its not real time. The support at MUMMS is aware of the problems and have been diligently working on it. I have had several complaints from the nurses and physicians about being very lengthy and redundant.

Overall: Overall, MUMMS is a good program, converting over to Hummingbird have several issues. It is easy to learn and easily introduce to new employees.

Vendor Response

by mumms Software on March 26, 2019

Thank you for your honest opinion, Cheryl. We are always looking for ways to automate and save time for our users, and we do have some big changes on the way to help the issues you mentioned, including a physicians' interface that should save considerable work.

Mobile App

Jul 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love using the app on my iPad. Makes bedside visits less impersonal than a big laptop. I also use the app on my phone.

Cons: With an iPad, I'm not able to use it offline.

Overall: They try hard to solve our issues if they arise.

Vendor Response

by mumms Software on July 22, 2019

Thanks Robin, good to hear that our mobile features are working for you!

Best for hospice

Jul 18, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Mobile version. Seems easy to use. More good features coming.

Cons: Still evolving. Responsive to problems.

Overall: Very good

Mumms to the Rescue

Jul 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's very easy to learn and teach others how to use the software. My favorite thing is the mobile feature!

Cons: I wish there was a auto-reminder to sync patients on desktop version.

Overall: I have emailed customer support as well and always have had a good response.

Great Product!

Jul 18, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I enjoy how quickly charting has become, it's easy to navigate and pretty straight forward

Cons: Not always able to edit easily, must go through extensive steps to edit an issue, unless you're an admin

Review of Hummingbird

Jul 18, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I like that it is compatible with our touch screen laptop computers which makes input easier

Cons: Sometimes the input I want to make is not one of the options and it takes time to figure out how to work around such a limitation.

Good quality

Jul 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software is fast and a good running software

Cons: Nothing its overall a good software and would recommend it to anyone.

Overall: Hummingbird has been a great experience

Vendor Response

by mumms Software on July 22, 2019

Thank you for your review, Christine

Hummingbird Software

Jul 18, 2019
2/5
Overall

4 / 5
Ease of Use

1 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. User friendly. IT helpful when issues arise.

Cons: Delays, issues with HVC corruption files, issues with entering and revising physician orders, screen refreshing

Hummingbird Review

Jul 18, 2019
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It is tailored towards hospice. Easy to use application.

Cons: Sometimes information gets stuck in the server

Overall: Overall we are satisfied with Hummingbird, as with any software program it is not perfect, but I do think that it is hospice friendly and that is is easy to use.

Excellent, even with recent migration

Mar 25, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to manage and maintain, especially after upgrading to hummingbird. Any software issues can be resolved using the cloud icon to redownload files.

Cons: requires installer link to install, provided by company. otherwise not too many issues with this software. It does use ESR versions of firefox though..

The first EMR I have used...

Jul 18, 2019
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Nursing documentation allows for very thorough documentation

Cons: Collaboration with other systems - does not communicate well with other integrated systems at times.

Overall: Very nice personnel - very prompt in attempting to rectify issues...