# mumms Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is mumms Software the right Electronic Medical Records solution for you? Explore 28 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/107069/PAS-and-CPC/reviews --- mumms Software 4.1 (28) [View alternatives](https://www.capterra.com/p/107069/PAS-and-CPC/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of mumms Software Ease of use 4.1 Customer Service 4.3 ## Showing most helpful reviews Showing 1-25 of 28 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Laurie G. Administrator Hospital & Health Care Used the software for: 2+ years ### "Good hospice EMR" August 19, 2025 5.0 Good software. I’ve become friends with the staff that I talk to on a weekly basis. They are very friendly, Pros Only for hospice. Email support. Ease of use. Valuable. I like that it is only for hospice agencies. Cons Sending in tickets and waiting for a response. I want to talk to someone via phone. I communicate better that way. Review Source Response from mumms Software August 21, 2025 Hi Laurie, Thank you for your thoughtful review and for trusting mumms Software. We’re thrilled to hear that the platform’s hospice-specific focus and ease of use have been valuable to you, and that our support team has become part of your weekly rhythm! We hear you on the ticketing system and the desire for more direct phone support. Your feedback is incredibly helpful, and we’re always looking for ways to improve how we connect with users. Building relationships is at the heart of what we do, and it’s wonderful to know that’s been your experience. We’re proud to support your work and grateful for your continued partnership. Warmly, The mumms Team CR Christie R. Administrator Hospital & Health Care Used the software for: 1-2 years ### "The best support team ever!!!" August 15, 2025 5.0 Pros The team at Mumms has repeatedly gone above and beyond with our hospice. Literally, every step of the way with set up, training, and billing the \[sensitive content hidden\] have all been the most helpful people!! There are so many options for an EHR, but I cannot imagine any company that would ever be this helpful!! Cons I would love to see faxing capabilities built in at some point. I am also hoping that there is an integration with PCC. Alternatives considered [Appenate](https://www.capterra.com/p/151223/Appenate/)[MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/) Reason for choosing mumms Software The support team and pricing were both amazing. The charting is also fast - our team really appreciates that! Review Source Response from mumms Software August 21, 2025 Hi Christie, Thank you so much for your kind words and for taking the time to share your experience. We’re truly honored to support your hospice team, from setup to billing and beyond. Hearing that our staff has been helpful every step of the way means the world to us. We also appreciate your feedback about faxing capabilities and PCC integration. These kinds of insights help us grow and prioritize what matters most to our users. It’s clear you care deeply about your team and the care you provide, and we’re grateful to be part of that mission. If there’s ever anything more we can do, please don’t hesitate to reach out. Warmly, The mumms Team DR David R. HIM Superivsor Hospital & Health Care Used the software for: 2+ years ### "Piece of Software" July 18, 2019 2.0 I think this software is garbage. It serves a purpose I suppose, another example is database corruption happened, this caused patients with multiple admissions to experience data spillage from one admit to another. I find at least two charts with this issue per day. This has been going on for over two weeks with no plan to fix the corruption on their end, only for the user to submit a ticket then it gets fixed. Pros Not Much. - I suppose since I should leave something positive, I would have to say the separation of the Admin and Clinical into two separate programs. This does eliminate any possibility of someone with no need to look at clinical information from accessing it. It does come with its own set of headaches. Cons The horrible interface, the lack of basic input masks for dates, the above mentioned positive is also a negative, as they don't talk to each other very well. As an example if a patient is admitted on a Tuesday evening, I will not see the patient on my reports until Thursday morning. Oh yes the clinical side is tied to an old version of Firefox. and you cannot update Firefox or it will break the software.Can anyone see the inherent security risk in this. The admin sides uses Google Chrome and it manages the updates rather well Review Source Response from mumms Software March 13, 2020 David, we appreciate your feedback. Based on your review, it appears you are referencing your organization's use of the system during our early adoption phase. All of the items you referenced have long been corrected, and we hope your user experience is now excellent. PJ Patricia J. Administrator Health, Wellness and Fitness Used the software for: 6-12 months ### "Best Electronic Medical Record" July 18, 2019 5.0 The billing process is faster and reliable when it comes to holding bills for different reasons Pros The software is geared more towards hospice than any other software I have reviewed. It is simple to use and very reliable when it comes to Federal and State Regulations Cons Not user friendly for a surveyor. Takes too much time when trying to print charts or go to a timeline that a surveyor requests. I have also had a few issues when visits didn't show up in the record or where patients didn't show up on the mobile side for employees to chart their visit(s) Reason for choosing mumms Software We have been with Mumms for several years and their support and software is awesome Review Source Response from mumms Software July 24, 2019 Thank you Patricia. We're glad that you're satisfied with Hummingbird, and we also appreciate your input in ways that we can improve. JYH Ju Yeon H. Clinical Director Health, Wellness and Fitness Used the software for: 2+ years ### "Good and supportive" March 22, 2019 4.0 When our clinician has any issues with software, it's easy to contact them. They create a ticket and follow up with updates until it's solved. They also share the issues with the clinical manager, so the management team know what has been going on. They also have the account manager and check with provider periodically to make sure things are going okay. It has been great with Hummingbird. Pros We have used Hummingbird from the start-up. They have been very supportive. As you can imagine, I had so many questions to ask since I was in charge of setting up the hospice program in our agency. The Hummingbird team members, including the liaison, marketing assistant, and technicians, responded to me promptly and provided resources. Cons Previously, it wasn't a web based software. But now they are. I'm happy about it. Review Source Response from mumms Software March 26, 2019 Thank you so much for your review, Ju Yeon. JC Justine C. Director of Clinical Services Health, Wellness and Fitness Used the software for: 2+ years ### "Intuitive and Thorough" July 18, 2019 3.0 We use it for our hospice and palliative care services. Overall its intuitive but there are things that could improve our user experience and improve the flow of our work. Pros This software is intuitive, and easy to use / user friendly in layout. I enjoy having an account rep who can advocate for our needs immediately. I like that the software is edit-able and we can customize as we go if needed. Cons There are glitches in some reporting, causing frustration and delay of tasks, errors. Too many questions on forms that are more or less not helpful, causing more work for clinicians. Mobile doesn't have access to attachments, or the function that HBC has to review other notes side by side w/current work. It doesn't work well with our PBM, in that they can't transfer clinical data (med profile) to the PBM. Reason for choosing mumms Software Unknown, I wasn't involved. Review Source Response from mumms Software March 13, 2020 Thank you for your thoughtful and balanced review, Justine. CR Cheryl R. Director of Aministrative Services Hospital & Health Care Used the software for: 2+ years ### "Mumms Review" March 15, 2019 3.0 Overall, MUMMS is a good program, converting over to Hummingbird have several issues. It is easy to learn and easily introduce to new employees. Pros I like the fact of submitting patient data in PIM information rolls over to clinical portion effective immediately. Cons The financial portion of the program has a few issues. Its not real time. The support at MUMMS is aware of the problems and have been diligently working on it. I have had several complaints from the nurses and physicians about being very lengthy and redundant. Review Source Response from mumms Software March 13, 2020 Thank you for your honest opinion, Cheryl. We are continually making improvements to automate and save time for our users. SH Stephanie H. RN Nurse Case Manager Hospital & Health Care Used the software for: 2+ years ### "Hummingbird Software" July 18, 2019 2.0 Pros Easy to use. User friendly. IT helpful when issues arise. Cons Delays, issues with HVC corruption files, issues with entering and revising physician orders, screen refreshing Review Source Response from mumms Software March 13, 2020 Stephanie, thank you for your feedback. We are sorry to hear your user experience was other than excellent. The items you referenced may have happened for a variety of reasons. The software related items mentioned have been addressed for some time now. In fact, due to positive collaboration with your organization, feature enhancements and brand new features like the physician cert app were made possible. We value you and all of our hundreds of hospice partners across the United States and Caribbean Islands. TA Trever A. IT Director Health, Wellness and Fitness Used the software for: 2+ years ### "Great EMR" July 18, 2019 4.0 It has been a positive experience up to this point. Look forward to all of the changes that are on the table for the future. Pros Its ease of use and navigation. Also easily tailored to fit our specific companies needs. Cons Uses older version of firefox and sometimes you have to reinstall multiple times. Reason for choosing mumms Software Pricing and ease of navigation Review Source SH Shannon H. Regional QAPI Director Hospital & Health Care Used the software for: 1-2 years ### "The first EMR I have used..." July 18, 2019 3.0 Very nice personnel - very prompt in attempting to rectify issues... Pros Nursing documentation allows for very thorough documentation Cons Collaboration with other systems - does not communicate well with other integrated systems at times. Review Source Response from mumms Software March 13, 2020 Thank you for your feedback, Shannon. Based on your review, we believe you are referencing a third party integration? I'm sorry to hear this experience has not been excellent, and we will reach out directly to you to get clarification. We are proud to have one of the longest lists of third party integrations in the hospice space and are committed to an excellent user experience with each one. CC Cynthia C. Executive Director Hospital & Health Care Used the software for: 2+ years ### "Hospice software helps us deliver good care " March 15, 2019 4.0 Pros Easy to learn and use; incorporates all hospice regulations into documentation so we are compliant Cons IT help can be slow and I have to persist until someone is available Review Source Response from mumms Software March 13, 2020 We appreciate your balanced feedback, Cynthia. We have multiple ways to interact with our support team including a direct line. We will reach out to you directly to make sure you have these options at your fingertips so there is never a delay. SG Susan G. Intake Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Great product" July 18, 2019 5.0 Pros I like that it is tied into the Medicare DDE system and is real-time. It makes verifying Medicare benefits and notifying Medicare of admissions so much quicker and easier. They are constantly updating and fine-tuning this product to make it more user-friendly, which is a bonus. Cons I wish I had a manual to navigate the system a little easier. I'm sure there are features that I could be utilizing that I'm not aware of. Review Source Response from mumms Software July 22, 2019 Thank you so much for your review, Susan MM Mary M. Executive Director Hospital & Health Care Used the software for: 2+ years ### "Hospice management" July 18, 2019 5.0 Pros most of all I appreciate the responsiveness to the user. and the compliance to the every changing regulations. Cons The accounting part of the program in particular the account receiveable. Reason for choosing mumms Software I have been with mumms and leo radosta for decades. He will listen to user concerns. Review Source Response from mumms Software July 24, 2019 Thank you for your feedback, Mary. OC Olivia C. Director of QAPI Hospital & Health Care Used the software for: 1-2 years ### "Hummingbird Review" July 18, 2019 3.0 Overall we are satisfied with Hummingbird, as with any software program it is not perfect, but I do think that it is hospice friendly and that is is easy to use. Pros It is tailored towards hospice. Easy to use application. Cons Sometimes information gets stuck in the server Review Source Response from mumms Software March 13, 2020 Thanks for your feedback, Olivia. JP Jennifer P. Clinical supervisor Hospital & Health Care Used the software for: 2+ years ### "Good customer support" July 19, 2019 5.0 Pros Love the reports, the ease of use and the quick responses from customer service. Plus they custom Makes our forms for us! Cons It can be buggy at times. But they are great about fixing it quickly Review Source Response from mumms Software July 24, 2019 Thank you Jennifer. We're very proud of our support team, and we're happy to hear that they're coming through for you. CT Connie T. Referral Intake Medical Practice Used the software for: 1-2 years ### "User Friendly Hospice Specific Software" July 18, 2019 5.0 Looked innovative and user friendly. Pros I enter patient data and manage orders on a daily basis. Entering patient data is very user friendly. Overall the software is user friendly even to the EMR beginner. Some of our nurses use their Ipads and find that very convenient and portable. Cons Orders can be a challenge sometimes, but that it is minimal. Review Source Response from mumms Software July 22, 2019 Thank you for your review, Connie LR Lindsay R. Executive Director Health, Wellness and Fitness Used the software for: 2+ years ### "Hospice software " July 18, 2019 4.0 Pros Ease of use. Techs are very helpful. Palliative care charting availability Cons No graphing as far as trending vitals etc. Can’t chart with mobile app offline. Review Source Response from mumms Software March 13, 2020 Happy to see that Hummingbird is working out for you, Lindsay. RH Renee H. Social Worker Hospital & Health Care Used the software for: 2+ years ### "Social Worker" July 18, 2019 4.0 Pros Easy to navigate , i like the program , icons easily to find Cons Long wait to load sometimes , thats it. No problems Review Source Response from mumms Software July 24, 2019 We're glad that you like Hummingbird, Renee. Thanks for letting us know. SJ Surita J. LNA Hospital & Health Care Used the software for: 1-2 years ### "The easiest fastest system I know." July 18, 2019 4.0 Pros Quick and easy to learn. Quick charting is the best, it saves time for patient care. Cons All the updates that I'm not sure what they are, but overall it's cool. Review Source Response from mumms Software March 13, 2020 Thank you for your review, Surita. As a reminder, all users can review detailed release notes and other great feature tools in the user area of our website. SS Santiago S. ingenieria sistemas Computer Hardware Used the software for: Less than 6 months ### "Is Hummingbird worth it? " October 16, 2023 5.0 Es un software con un gran potencial, se agradece que su soporte técnico sea tan oportuno por lo que claro que lo recomiendo. Pros Las veces que hemos tenido dificultades con nuestros usuarios o dudas sobre el uso del software la atención que nos han dado, el soporte técnico ha sido oportuno eficaz y fácil lo que lo hace una opción ideal pues no habrán reprocesos por el uso de este software. Cons Algunas funciones son confusas o no tan intuitivas si uno las trata de conocer o usar por parte de uno. Review Source RL Robin L. Admissions Nurse Medical Practice Used the software for: 1-2 years ### "Mobile App" July 18, 2019 5.0 They try hard to solve our issues if they arise. Pros I love using the app on my iPad. Makes bedside visits less impersonal than a big laptop. I also use the app on my phone. Cons With an iPad, I’m not able to use it offline. Review Source Response from mumms Software July 22, 2019 Thanks Robin, good to hear that our mobile features are working for you! sM stephanie M. cna Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Product!" July 18, 2019 4.0 Pros I enjoy how quickly charting has become, it's easy to navigate and pretty straight forward Cons Not always able to edit easily, must go through extensive steps to edit an issue, unless you're an admin Review Source Response from mumms Software March 13, 2020 Thank you for the feedback, Stephanie. Our main goal is to cut down the time you spend charting so you can focus on care. A superb user experience is our priority. CT Cortney T. Hospice Social worker Hospital & Health Care Used the software for: 6-12 months ### "Mumms to the Rescue" July 18, 2019 5.0 I have emailed customer support as well and always have had a good response. Pros It’s very easy to learn and teach others how to use the software. My favorite thing is the mobile feature! Cons I wish there was a auto-reminder to sync patients on desktop version. Review Source Response from mumms Software July 24, 2019 Glad to hear that Hummingbird is working for you, Cortney. Thanks for lettings us know. RA Robert A. Medical director Hospital & Health Care Used the software for: 1-2 years ### "Best for hospice " July 18, 2019 4.0 Very good Pros Mobile version. Seems easy to use. More good features coming. Cons Still evolving. Responsive to problems. Review Source Response from mumms Software March 13, 2020 Thank you for your feedback, Robert. LC Lisa C. RN Health, Wellness and Fitness Used the software for: 2+ years ### "Review of Hummingbird" July 18, 2019 4.0 Pros I like that it is compatible with our touch screen laptop computers which makes input easier Cons Sometimes the input I want to make is not one of the options and it takes time to figure out how to work around such a limitation. Review Source Response from mumms Software March 13, 2020 Thank you for your feedback, Lisa. Similar Products Featured ## Related categories [Hospice](https://www.capterra.com/hospice-software/)[Home Health Care](https://www.capterra.com/home-health-care-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.