--- title: "Smart Hotel Online Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Smart Hotel Online Software - reviews, pricing plans, popular comparisons to other Retail Management Systems products and more." source_url: "https://www.capterra.com/p/107094/Smart-Hotel-Online/" page_type: "product" language: "en" --- # Smart Hotel Online Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Smart Hotel Online ## What is Smart Hotel Online? INFOTECH HOTELBOX is the new innovation of 11-Infotech Reservation System, the leading software developer of travel industry and it's related. With the experiences of our professional team, this module will help you to sell your rooms online with full control of reservation system. You will be able to increase or decrease your room number of allotment at anytime, anywhere you wish. Your online reservation system will be 24/7 for the whole 365 days! ## What is Smart Hotel Online used for? [Channel Management](https://www.capterra.com/channel-management-software/)[Reservations](https://www.capterra.com/reservations-software/)[Retail Management Systems](https://www.capterra.com/retail-management-systems-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $5000 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smart Hotel Online?[Manage this product listing](https://www.g2.com/products/infotech-smart-hotel-online/claim_requests/new?auto=true) ## Smart Hotel Online Overview Updated September 2026 AI summary Smart Hotel Online offers small businesses tools for managing reservations, channel connections, and customer relationships through cloud, web-based, and Windows deployments. It covers online booking, payment processing, and group reservation management, with additional options such as multi-language support and room booking. The platform targets companies seeking reservation and channel management solutions with integrated CRM features. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smart Hotel Online 5.0 (3) VS. [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price $5000 Per Feature Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.6 (5,821) Value For Money 5.0 (2) Value For Money 4.6 (3,595) Customer Service 5.0 (2) Customer Service 4.7 (3,324) ## Smart Hotel Online alternatives [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.8 (1,193)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.3 (349)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars ## FAQs about Smart Hotel Online Overview ### What company size and specific industries is Smart Hotel Online built for? Smart Hotel Online is designed for hotels of any company size, from small properties to larger hotel operations. It targets the hospitality industry specifically and is built for businesses that manage hotel reservations, guest stays, and related lodging services. Features and Usability ### What are the key features of Smart Hotel Online? Smart Hotel Online offers CRM, channel analytics, group reservations, inventory control, multi-language support, online booking, payment processing, and room booking. These features cover guest data management, reservation handling, distribution tracking, inventory oversight, multilingual operation, and payment collection for hotel sales and booking workflows. Getting Started and Support ### What training and onboarding options does Smart Hotel Online offer? Smart Hotel Online provides in person training, live online sessions, and documentation. In person training supports direct, guided instruction, live online sessions allow remote training with an instructor, and documentation gives teams written reference material for setup and ongoing use. Getting Started and Support ### What customer support options does Smart Hotel Online offer? Smart Hotel Online provides 24/7 Live Rep and Chat support. These channels give users direct access to help at any time, but no reviewer feedback is available here to describe response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 5,388 Retail Management Systems reviews Capterra reviewers highlight these as the features buyers value most when choosing reservations software: - **Online Booking** (**65%** of reviewers rated this feature as critical) - **Booking Management** (**60%**) - **Calendar Management** (**56%**) Smart Hotel Online supports **Online Booking**, which gives businesses a direct way to accept reservations online. However, it does not include **Booking Management** or **Calendar Management**. Instead, it offers **Payment Processing** (**51%**), another feature reviewers see as important. This can help hotels handle transactions within the same system, allowing teams to manage incoming bookings more efficiently and process guest payments with less manual work. Automation Automates manual tasks such as visitor arrival and departure notifications, guest badge printing and contact information autofilling. Booking Engine The ability for guests to book a room online directly on a hotel's website. Channel Analytics Analyze and track performance of channels CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Decision Making Makes informed choices based on available data and objectives Group Reservations The ability to reserve times in groups. Smart Hotel Online 12 features ### All Features - Automation: Automates manual tasks such as visitor arrival and departure notifications, guest badge printing and contact information autofilling. - Booking Engine: The ability for guests to book a room online directly on a hotel's website. - Channel Analytics: Analyze and track performance of channels - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Decision Making: Makes informed choices based on available data and objectives - Group Reservations: The ability to reserve times in groups. - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Inventory Control: Monitor product stock levels - Multi-Language: Manage and support multiple languages - Online Booking: Book meetings and appointments through a website or digital platform - Payment Processing: Accept, record, and reconcile financial transactions - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held --- Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 5.0 (2) Free Trial Free Version Basic $5,000 Per Feature, Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AS Alberto S. Albergatore Hospitality ### "Consigliatissimo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 April 30, 2023 Pros Dopo una attenta ricerca di mercato, ho optato per l'acquisto di questo prodotto, mi sono trovato molto bene. Cons Alcune funzioni non sono molto intuitive Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PJ Prince J. Manager Information Technology and Services ### "Its Excellent Hotel booking software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 31, 2018 I can go my book my dream hotel with this software Pros User friendly Hotel booking software. Online hotel reservation. Easily find hotels and very effective cost. Have many options for search. Cons I am new user for this hotel box booking software. Value for the money, easy to use and time saving. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Suchada M. Manager Hospitality ### "Have done Web responsive design including booking engine" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 31, 2018 Low booking charge and able to connect to multiple B2B travel agent. Pros Booking engine able to manage multi promotions such as Bonus free night, long stay pay less, minimum stay and early bird. Cons Issue with TripAdvisor badge insertion who slower the page loading and TripAdvisor star are always display. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.