--- title: "UsefulFeedback Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about UsefulFeedback Software - reviews, pricing plans, popular comparisons to other Complaint Management products and more." source_url: "https://www.capterra.com/p/107191/UsefulFeedback-Complaints-Management-Software/" page_type: "product" language: "en" --- # UsefulFeedback Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on January 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) UsefulFeedback ## What is UsefulFeedback? UsefulFeedback is an on-demand service for capturing, managing and reporting on complaints and feedback across your entire business network. Highly configurable, UsefulFeedback can be fine tuned to your organisation's complaint management needs, enabling your organisation to adhere to regulations, improve service levels and enhance customer experience. We provide industry specific solutions for most business sectors. ## What is UsefulFeedback used for? [Complaint Management](https://www.capterra.com/complaint-management-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £10000 Flat Rate, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UsefulFeedback?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.usefulfeedback.com&name=UsefulFeedback) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UsefulFeedback 5.0 (1) VS. [4.5 (537)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting Price £10000 Flat Rate, Per Year Starting Price $25000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.1 (536) Value For Money 0.0 (0) Value For Money 4.2 (437) Customer Service 5.0 (1) Customer Service 4.5 (501) ## UsefulFeedback alternatives Highest Rated [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (182)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (3,466)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,088)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about UsefulFeedback Overview ### What company size and specific industries is UsefulFeedback built for? UsefulFeedback is designed for medium to large enterprises and for local and central government organizations worldwide. It suits organizations that need out-of-the-box solutions to meet regulatory requirements and improve service levels, making it a fit for both business and public sector operations. Features and Usability ### What are the key features of UsefulFeedback? UsefulFeedback offers case management, issue tracking, and customer complaint tracking for handling inbound feedback and problems. It also includes feedback management, forms management, and survey/poll management for collecting input, plus a self service portal, routing, social media monitoring, and corrective and preventive actions (CAPA) for quality assurance. Getting Started and Support ### What training and onboarding options does UsefulFeedback offer? UsefulFeedback provides in person training, live online sessions, and documentation. In person training supports direct instruction, live online sessions allow guided remote setup, and documentation offers written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does UsefulFeedback offer? UsefulFeedback provides 24/7 live rep support and chat. With no reviewer feedback on support topics available, user experience details about response times, helpfulness, or common frustrations cannot be confirmed from the catalog data. ## Features AI summary Based on 548 Complaint Management reviews Capterra reviewers highlight these features as the top priorities when selecting complaint management software: - **Access Controls/Permissions** (**53%** of reviewers rated this feature as critical) - **Corrective and Preventive Actions (CAPA)** (**49%**) - **Multi-Channel Communication** (**69%**) UsefulFeedback includes **Corrective and Preventive Actions (CAPA)**. However, it does not include **Access Controls/Permissions** or **Multi-Channel Communication**. Its support for **Corrective and Preventive Actions (CAPA)** helps businesses identify root causes, document follow-up steps, and reduce the chance of repeat issues, providing teams with a clear process for improving complaint resolution and maintaining service quality. Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Corrective and Preventive Actions (CAPA) Investigate and take action at root cause or error in processes to prevent recurring issues Customer Complaint Tracking Track customer complaints from initiation through resolution Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Forms Management Store, manage and track all forms in a centralized location Issue Tracking Record and follow the progress of every issue UsefulFeedback 11 features ### All Features - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Customer Complaint Tracking: Track customer complaints from initiation through resolution - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Forms Management: Store, manage and track all forms in a centralized location - Issue Tracking: Record and follow the progress of every issue - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Routing: Plan daily routes to optimize employee scheduling and provide directions - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Survey/Poll Management: Create and administer polls and surveys --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic £10,000 Flat Rate,Per Year Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent PM Phillip M. Complaints Manager ### "Flexible product that has helped us improve our performance " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 13, 2015 We use the company's software to manage our complaints and Freedom of Information requests. The flexibility of the product enabled the company to tailor the workflow to reflect our particular requirements. The product integrates seamlessly with our email software. The performance management side of the product is highly effective and has made a major contribution towards helping us to improve our response rates and ensure service improvements arising from complaints are recorded and carried out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.