UsefulFeedback - Complaints Management Software

5 / 5 1 review

Who Uses This Software?

Medium to large enterprises as well as local and central governments worldwide can take advantage of our out of the box solutions which helps them adhere to regulations and improve service levels.


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • iCasework
  • www.usefulfeedback.com
  • Founded 1998
  • United Kingdom

About UsefulFeedback - Complaints Management Software

UsefulFeedback is an on-demand service for capturing, managing and reporting on complaints and feedback across your entire business network. Highly configurable, UsefulFeedback can be fine tuned to your organisation's complaint management needs, enabling your organisation to adhere to regulations, improve service levels and enhance customer experience. We provide industry specific solutions for most business sectors.


UsefulFeedback - Complaints Management Software Features

  • Case Management
  • Complaint Classification
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Feedback Management
  • Forms Management
  • Issue Tracking
  • Quality Assurance Management
  • Routing
  • Self Service Portal
  • Social Media Monitoring
  • Survey Management

UsefulFeedback - Complaints Management Software Reviews

Flexible product that has helped us improve our performance

Mar 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use the company's software to manage our complaints and Freedom of Information requests. The flexibility of the product enabled the company to tailor the workflow to reflect our particular requirements. The product integrates seamlessly with our email software. The performance management side of the product is highly effective and has made a major contribution towards helping us to improve our response rates and ensure service improvements arising from complaints are recorded and carried out.