QIT Consulting

Complaints Management System

3 / 5 1 review

Who Uses This Software?

Manufactor, OEM, Service provider


Average Ratings

1 Review
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 2 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • QIT Consulting
  • www.qitconsulting.com/
  • Founded 2002
  • United States

About Complaints Management System

Convert customer complaints into an improvement powerhouse. Save time and money on your everyday tasks. Increase customer satisfaction.


Complaints Management System Features

  • Case Management
  • Complaint Classification
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Feedback Management
  • Forms Management
  • Issue Tracking
  • Quality Assurance Management
  • Routing
  • Self Service Portal
  • Social Media Monitoring
  • Survey Management

Complaints Management System Reviews

Poor customer service

Sep 25, 2014
3/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support

Comments: At northam north west branch have been waiting in a very long que for over an hour and only two tellers are in attendance.I spoke to a gentleman who is in charge and he says they are short staffed.I find this explanation unacceptable pls advice.

Vendor Response

by QIT Consulting on January 09, 2016

Please visit http://www.qitconsulting.com to find out how QIT Complaint Management System can help you handle such complaint cases.