# ConSol CM/Complaint Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ConSol CM/Complaint Software - reviews, pricing plans, popular comparisons to other Issue Tracking products and more.

Source: https://www.capterra.com/p/107194/ConSol-CM/pricing

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# 

 ConSol CM/Complaint Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

ConSol CM/Complaint

## What is ConSol CM/Complaint?

ConSol CM/Complaint goes beyond complaint handling and offers powerful issue tracking features to support quality assurance and continuous improvement. At the end of each complaint, a follow-up case can be created to analyze root causes and identify improvement potential. All relevant information is stored within the case, while workflows ensure structured processing and complete documentation. The integrated 8D process guides users step by step – from root cause analysis to planning and implementing corrective actions, all the way to final validation. A ready-to-send PDF 8D report is generated automatically and linked to the case. It can be sent manually or automatically to all relevant recipients. Dashboards and reports are created with a single click to provide insights, identify recurring issues, and resolve them long term. Access rights are managed via roles, and reports can be sent automatically on a regular basis – ensuring transparency and quality across all teams.

## What is ConSol CM/Complaint used for?

[Complaint Management](https://www.capterra.com/complaint-management-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/)

Top alternative

Featured

Overall rating

Based on 1 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

€59

Per User, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ConSol CM/Complaint

5.0 (1)

VS.

[4.5 (526)](https://www.capterra.com/p/148577/MasterControl/reviews/)

Starting Price

€59

Per User, Per Month

Starting Price

$25000

Other, Per Year

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (1)

Ease Of Use

4.1 (525)

Value For Money

5.0 (1)

Value For Money

4.2 (427)

Customer Service

5.0 (1)

Customer Service

4.5 (490)

## ConSol CM/Complaint alternatives

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.6 (179)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

Starting price

$29.00

Per User, Per Month

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Activity Tracking

Track and document all activities across devices, networks, and other systems

Alerts/Escalation

System alerts about the need to escalate an issue or request

API

Application programming interface that allows for integration with other systems/databases

Assignment Management

Assign issues and tasks based on availability or required skills

ConSol CM/Complaint 45 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

System alerts about the need to escalate an issue or request

Application programming interface that allows for integration with other systems/databases

Assign issues and tasks based on availability or required skills

A record of all activities within the system, including user access, changes made, etc.

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Communicate using direct chat or messages within the system

Investigate and take action at root cause or error in processes to prevent recurring issues

Track customer complaints from initiation through resolution

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Manage, store and organize emails within the system or via third-party apps

Pre-made examples and templates for emails

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Store, manage and track all forms in a centralized location

Track interaction history by documenting conversations for contacts

Identify and respond to unexpected problems or failures (ie. "negative events")

Record and follow the progress of every issue

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Arrange tasks based on the level of priority or urgency

Systematic evaluation of various aspects of a project or service to prevent defects or issues

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Set an issue to repeat

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Plan daily routes to optimize employee scheduling and provide directions

Online portal through which end users can access the system, manage tasks, or obtain information

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Allow customers/users to submit support queries and service requests

Track the status of support tickets/escalations as they move through the service queue

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Set up connections to third-party platforms to improve business processes

An extended application or connector that enables users to perform additional services with their current set of tools

Create, design and manage workflows for repetitive tasks

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Features

5.0 (1)

5.0

Based on 1 reviews

## Pricing

Value for money

5.0 (1)

Free Trial

Cloud - Named User Modell

€59.00

Per User,Per Month

It includes:

-   Integrated Dashboards
-   Workflow-based automation functions
-   Various data exchange formats available (e.g. Web services, Excel)
-   Full email integration
-   Individual role and rights concept
-   Knowledge base
-   GDPR-compliant – Encrypted data storage only in German data centers
-   Optional: additional test environment in the cloud
-   Data exchange via Internet (ETL)
-   Data exchange via CSV and Excel
-   Web interfaces (e.g. REST)
-   Preparation of subtasks (subtickets)
-   Time bookings
-   Data import (ticket, contact and product data)
-   Dedicated own productive system
-   Installation and expansion of individual processes optional
-   Autom. Search for similar tickets
-   Product database Plant and extension of individual data fields
-   Incremental full-text search
-   Document/Attachment Storage
-   Template generator for text modules
-   Workflow-based routing functions
-   SLA and appointment management
-   Internal messaging & collaboration
-   Audit-secure logging of all changes
-   Multilingualism (Standard German / English)
-   Personal German-speaking support via telephone, e-mail and customer portal

Cloud - Concurrent User Model

€89.00

Per User,Per Month

It includes:

-   Integrated Dashboards
-   Workflow-based automation functions
-   Various data exchange formats available (e.g. Web services, Excel)
-   Full email integration
-   Individual role and rights concept
-   Knowledge base
-   GDPR-compliant – Encrypted data storage only in German data centers
-   Optional: additional test environment in the cloud
-   Data exchange via Internet (ETL)
-   Data exchange via CSV and Excel
-   Web interfaces (e.g. REST)
-   Preparation of subtasks (subtickets)
-   Time bookings
-   Data import (ticket, contact and product data)
-   Dedicated own productive system
-   Installation and expansion of individual processes optional
-   Autom. Search for similar tickets
-   Product database Plant and extension of individual data fields
-   Incremental full-text search
-   Document/Attachment Storage
-   Template generator for text modules
-   Workflow-based routing functions
-   SLA and appointment management
-   Internal messaging & collaboration
-   Audit-secure logging of all changes
-   Multilingualism (Standard German / English)
-   Personal German-speaking support via telephone, e-mail and customer portal

On Premise for rent - Named User Model

€19.00

Per User,Per Month

It includes:

-   Integrated Dashboards
-   Workflow-based automation functions
-   Various data exchange formats available (e.g. Web services, Excel)
-   Full email integration
-   Individual role and rights concept
-   Knowledge base
-   In addition: free test system when a maintenance contract is concluded
-   Data exchange via Internet (ETL)
-   Data exchange via CSV and Excel
-   Web interfaces (e.g. REST)
-   Preparation of subtasks (subtickets)
-   Time bookings
-   Data import (ticket, contact and product data)
-   Installation and expansion of individual processes optional
-   Autom. Search for similar tickets
-   Product database Plant and extension of individual data fields
-   Incremental full-text search
-   Document/Attachment Storage
-   Template generator for text modules
-   Workflow-based routing functions
-   SLA and appointment management
-   Internal messaging & collaboration
-   Audit-secure logging of all changes
-   Multilingualism (Standard German / English)
-   Personal German-speaking support via telephone, e-mail and customer portal

On Premise for rent - Concurrent User Model

€33.00

Per User,Per Month

It includes:

-   Integrated Dashboards
-   Workflow-based automation functions
-   Various data exchange formats available (e.g. Web services, Excel)
-   Full email integration
-   Individual role and rights concept
-   Knowledge base
-   In addition: free test system when a maintenance contract is concluded
-   Data exchange via Internet (ETL)
-   Data exchange via CSV and Excel
-   Web interfaces (e.g. REST)
-   Preparation of subtasks (subtickets)
-   Time bookings
-   Data import (ticket, contact and product data)
-   Installation and expansion of individual processes optional
-   Autom. Search for similar tickets
-   Product database Plant and extension of individual data fields
-   Incremental full-text search
-   Document/Attachment Storage
-   Template generator for text modules
-   Workflow-based routing functions
-   SLA and appointment management
-   Internal messaging & collaboration
-   Audit-secure logging of all changes
-   Multilingualism (Standard German / English)
-   Personal German-speaking support via telephone, e-mail and customer portal

Value for money

5.0 (1)

5.0

Based on 1 reviews

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## Support, customer service and training options

Customer Service

5.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (1)

5.0

Based on 1 reviews

## User reviews

Overall rating

5.0

Based on 1 reviews

Filter by rating

5(1)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

FS

Fabian S.

Abteilungsleiter

Insurance

### "Top Anbieter, da passt alles von A-Z"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 15, 2020

Einfach Top! Ausschließlich engagierte und sehr serviceorienterte Mitarbeiter, sowohl in der Projektphase, der Entwicklung, dem Betrieb, dem Support und dem Vertrieb.

Pros

Die Schnelligkeit, Einfachheit und Individualität mit der die Anwendung an neue Prozesse und Bedarfe angepasst werden kann. Die Performance der Anwendung im täglichen Betrieb, keinerlei Ausfallzeiten und einfache, logische Bedienung.

Cons

Wenn es Probleme gegeben hat, dann hatten diese nichts mit der Software oder dem Anbieter zu tun.

Reasons for choosing ConSol CM/Complaint

Erfahrungen von Kollegen aus dem Konzern, zu guter Letzt aber der Kontakt mit den Vertriebs- und Projekt Ansprechpartnern.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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