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About NICE Customer Experience Analytics

Captures voice, e-mail, chat, & screen activity along with call details. Analysis tools quickly pinpoint opportunities for improvement.


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NICE Customer Experience Analytics Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

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