Medallia

Medallia Enterprise

4.5 / 5 7 reviews


Average Ratings

7 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

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About Medallia Enterprise

While customer feedback is a key barometer of a company's health, many companies lack the infrastructure, processes and culture to improve it. Medallia turns customer feedback into real time actionable insights that are used by the entire organization, to rescue at risk customers, engage more customer fans, and identify the innovations your customers value most. Our solutions make customer experience transparent, defeats data silos, and engages everyone in a relentless effort to improve.


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Medallia Enterprise Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

Medallia Enterprise Reviews Recently Reviewed!


Capterra-loader

Robust reporting to keep a pulse on what the customer thinks.

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Real-time data and dashboards from multiple administration views. Filtering to exact data is easy to navigate and information is easy to share.

Cons: There aren't many cons. This software gives pertinent real-time data that helps me drive business decisions. Targets are sometimes hard to reach and those targets must be strategized offline.

Excellent from introduction to implementation. It was first rate.

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Flexibility, ease of use and ability to train users quickly for use right out of the box. This application provides a way for Call Centers to become true Contact Centers. As a high quality Customer Experience steps to the forefront of business demands and requirements, this software tool gives me as a consultant a way to help clients boost their efficiency, overall Customer Satisfaction and, employee satisfaction. The better the customer experience is the better employees enjoy their job and they love when tools give them added tools that give them the ability to surprise customers.

Cons: Cost is always a concern. There is a steep learning curve to consider your team fully utilizing all of the features that this product delivers. You have to commit to it and make learning and using the system a priority. It provides a great deal of data output that can be useful if leadership is given the flexibility and time to review and use the data to improve performance.

Overall: Improved performance from front line agents as well as leadership who really have embraced the new tools.

Best in the space

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The most complete solution and certainly best of breed in the Net Promoter Score space Can handle the complexity of customer experience journeys.

Cons: Price Point. Only dealing with large implementation, large complex enterprises, not an SMB solution Long implementation lead times.

It is a great tool to hear what our members needs, still learning all the features that are offered.

Nov 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Reps are amazing and so helpful! There are a lot of functions built into Medallia. My company and I are working to learn everything it can do and show us. They break down a lot of data and really show us how to analyze what is happening in our clubs.

Overall: We collect a lot of insights and data from our members using this.

Capterra-loader

Medallia has been a revolutionary product for our company as a whole.

Nov 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the fact that you can see your club versus other clubs. Being able to look at your rank really helps your team see where you fall in regards to other clubs across the nation. I also like how many reports you can get on your dashboard. Having a quick look helps you and your team be able to look back and see where you're falling in response to the things that you are implementing.

Cons: I wish that we had customizable options for the case processing function. I want to be able to remove aquatics section, kids club, etc. I want to add other items that are not on the list.

Overall: NPS score, rankings, an open platform for our members to give their honest feedback.

I do not have much experience with this software but i have received great reviews from members.

Nov 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It keeps the members and staff close. Also keeps us as a company on our A game making sure we are doing the best we can and giving the best experience we can to all members.

Cons: People are able to post what ever they want and too many negative statements are often allowed on this site that can be negative toward a new employee.

Apr 07, 2016
4/5
Overall