--- title: "Medallia Experience Cloud Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Medallia Experience Cloud Software - reviews, pricing plans, popular comparisons to other CMMS products and more." source_url: "https://www.capterra.com/p/107199/Medallia-Enterprise/" page_type: "product" language: "en" publication_date: "2026-11-02" --- # Medallia Experience Cloud Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 2, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Medallia Experience Cloud ## What is Medallia Experience Cloud? Medallia, the pioneer and global leader in experience management and engagement, helps everyone from the frontline to the C-Suite become customer-aware with actionable insights that keep customers coming back, spending more, and evangelizing your organization. Our cloud-based platform captures the broadest and deepest spectrum of solicited and unsolicited feedback data and serves up intelligent insights to help guide employees' daily decision-making. ## What is Medallia Experience Cloud used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Survey](https://www.capterra.com/survey-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 33 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $5 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Medallia Experience Cloud?[Manage this product listing](https://www.g2.com/products/medallia-customer-experience/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Medallia Experience Cloud 4.5 (33) VS. [4.9 (3,856)](https://www.capterra.com/p/186209/Guusto/reviews/) Starting Price $5 per user, per month Starting Price $4.8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (32) Ease Of Use 4.9 (3,856) Value For Money 4.4 (17) Value For Money 4.9 (3,478) Customer Service 4.3 (19) Customer Service 4.9 (3,538) ## Medallia Experience Cloud alternatives [4.9 (265)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (566)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (123)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.7 (729)](https://www.capterra.com/p/127957/SoGoSurvey/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/107199/Medallia-Enterprise/alternatives/) ## FAQs about Medallia Experience Cloud Overview ### Which roles and teams benefit most from Medallia Experience Cloud? Medallia Experience Cloud is most used by customer experience leaders, hotel and front-desk managers, and general managers who collect guest feedback, monitor satisfaction, and address service issues. Marketing, sales, and operations teams track customer sentiment and campaign outcomes, while analysts and training or HR managers identify trends and guide coaching. Answer based on 33 reviews Overview ### What company size and specific industries is Medallia Experience Cloud built for? Medallia Experience Cloud is designed for organizations of all sizes that need to make employees from the frontline to the C-suite more aware of customer needs. It is not tied to a specific industry, making it suitable for businesses across sectors that want to improve customer experience and retention. Features and Usability ### What are the key features of Medallia Experience Cloud? Medallia Experience Cloud offers survey builder tools, feedback management, and multi-channel data collection for gathering customer and employee input. It also includes real-time analytics, sentiment analysis, customizable reports, dashboards, benchmarking, and text analysis, plus API access and third-party integrations for connecting experience data across systems. Integrations ### Which third-party tools and platforms does Medallia Experience Cloud integrate with? Medallia Experience Cloud integrates with Salesforce Sales Cloud, ServiceNow, Slack, Jira, Zendesk Suite, Marketo Engage, Tableau, Twilio, Google Maps, and Workplace from Meta. It also connects with Contentsquare, Fullstory, Quantum Metric, Medallia Digital Experience Analytics, and Lockdown & Crisis Communication Platform for experience analytics, support, communications, and reporting. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Medallia Experience Cloud offer? Medallia Experience Cloud provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports face-to-face instruction, live online sessions and webinars offer guided virtual learning, and documentation gives written reference material for self-paced review and ongoing use. Answer based on 3 reviews Getting Started and Support ### What customer support options does Medallia Experience Cloud offer? Medallia Experience Cloud provides Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat support. Users describe the product positively overall, noting quick customer replies and a strong service experience, especially for larger organizations. Answer based on 2 reviews ## Features AI summary Based on 10,704 CMMS reviews Capterra data shows that buyers of survey software rank the following features as their top priorities: - **Customizable Questions** (**55%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**56%**) - **Survey Builder** (**53%**) Medallia Experience Cloud includes **Surveys & Feedback** and **Survey Builder**, giving teams the tools to collect responses and create surveys efficiently. However, it does not include **Customizable Questions**. Instead, it offers other important capabilities that reviewers also value, such as **Reporting/Analytics** (**45%**) and **Data Import/Export** (**42%**), helping businesses review feedback trends, move data between systems, and make better decisions from customer input. Surveys & Feedback 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Survey Builder 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create and manage surveys Reporting/Analytics 5.0 (6) 100.00% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Data Import/Export 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Import and export data to and from software applications Feedback Management 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Negative Feedback Management 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Medallia Experience Cloud 60 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Action Management: Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Benchmarking: Compare key metrics for the business against prominent players in the industry - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Email Marketing: Create and send email blasts/campaigns - Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Goal Management: Allows employees to set and manage work or career related goals - Mobile Survey: Distribute a survey via mobile devices - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - Predictive Analytics: Predict future data based on historical data sets - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Question Piping: Integration of respondents' answers from previous survey questions into subsequent questions or text - Randomization: Randomize the displayed order of questions and answer options - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Quotas: Limit the number of participants with certain characteristics you want to complete the survey - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Segmentation: Group leads or contacts based on their specific characteristics - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Site Intercept Survey: Survey popup over a webpage to specific users based on their behavior - Skip Logic: Skip over or route respondents to different questions based on their previous answers - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.4 (32) 4.4 Based on 32 reviews ## Pricing Value for money 4.4 (17) Basic $5.00 Value for money 4.4 (17) 4.4 Based on 17 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Workplace from Meta](https://www.capterra.com/p/168669/Workplace/)[ Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (19) 4.3 Based on 19 reviews ## User reviews Overall rating 4.5 Based on 33 reviews Filter by rating Counts reflect reviews available in this feed. 5(17) 4(15) 3(1) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Manager Used the software for: 3-5 years ### "Great for customer feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2026 We used the feedback to improve service, ability to contact customer and offer a discount on next meal and acknowledge our associates for a job well done or help them improve. Pros The feedback from customers and the ability to rank our performance and acknowledge the associate. Also, if it was a complaint, we had the chance to fix what was wrong Cons There were times that reviews were not credited onto our account. There were a couple complaints from customers that the survey was too long. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Accounting Used the software for: 3-5 years ### "Can get a little confusing" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 13, 2019 Pros Lot's of information given when looking at surveys, very helpful Cons For a new user, not super user friendly. Lots of coding you need to know to read the info about the member to be able to answer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Aaron T. Program Analyst Used the software for: Less than 1 year ### "Medallia is the best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 29, 2021 Pros The software is very intuitive, and the surveys are very "clean" and easy to navigate. There is a wide variety of reporting analytics that contain much rich data. This can really help improve processes and procedures and give insight into the types of people answering the surveys. Cons While the software as a whole is really intuitive, the skip logic is not the easiest to navigate without initial guidance. However, I found that it works extremely well for most circumstances once you do know how to navigate it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jared M. Digital Sales Specialist Used the software for: 3-5 years ### "Medallia Product Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 July 17, 2019 Medallia is very helpful in gauging how well a salesperson is actually performing with creating a quality buying experience for clients. At the end of the day the software is only as good as the quality of information users input into it, but the software itself does a nice job of creating a medium for feedback. Pros I liked that Medallia allows my clients to give feedback to me on how I handled them throughout the sales cycle, it gives me an actual score of how well I performed which I can use to improve future customer experiences. Cons The software is sometimes intimidating for me because most customers do not respond to the survey or get mad about being asked for feedback. Therefore only people who were really upset about the service they received respond extremely negatively and are not helpful with their feedback. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Coach Customer Services Used the software for: 3-5 years ### "Important for any customer service department/Organization. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 July 26, 2023 Excellent tool. I can have a better understanding of what customers are telling us via the surveys and what are their needs. Pros Reports, customers comment and the full chart of the department i manage. Has a full view of what are the strengths and weakness. Can plan according what its been pointed on each feedback. Cons When downloading reports most of the time webpage is slow as ever and it gives a hard time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Pharmacy manager Used the software for: Less than 1 year ### "Customer feedback in real time" 5.0 December 2, 2019 Overall, it allows for instant recognition of employees and the ability to analyze feedback. Pros Medallia is a great tool to receive customer feedback in real-time. Having instant, constructive feedback allows us to recognize outstanding employees as well as improve our customer experience. I also love the templates that allow us to respond to customer comments. Cons Nothing. I absolutely love it. It has great feature all around from Instant feedback to simplified customer replies... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer GM Used the software for: 3-5 years ### "Great central location for reviewing reviews" 5.0 December 6, 2019 It's a great and clean user interface that allows for quick navigation. Pros The mobile app has been extremely helpful when wanting to get real-time alerts for any new reviews. If there is something negative it's easy to contact the right colleague, discover the situation, and respond with a solution before word-of-mouth spreads without knowing the outcome. Cons I would like the ability to filter which messages I get alerts about on my mobile phone. While I always enjoy a positive review, getting an alert many times a day with 10/10 ratings can get bothersome. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Marketing Used the software for: 1-3 years ### "Best in the space" 5.0 December 4, 2017 Pros The most complete solution and certainly best of breed in the Net Promoter Score space Can handle the complexity of customer experience journeys. Cons Price Point. Only dealing with large implementation, large complex enterprises, not an SMB solution Long implementation lead times. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Personal Trainer Used the software for: 3-5 years ### "Industry Standard for Customer Feedback" 5.0 October 15, 2020 Medallia has helped us to get customers feedback and make improvements that give customers more value. Pros It allows you to get honest and real time feedback from customers. The software allows customers to rate your business in multiple aspects and give feedback in their own words. Cons This software isn't the easiest to access and share among co workers, often reviews are screenshotted to be shared. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Vp Used the software for: 1-3 years ### "Customer feedback in full" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2019 Fantastic on boarding and support Pros We needed more than surveyware and medallia is by far the most robust experience feedback platform we looked at. Really deep and broad insights and a few great insights! Cons Harder to set up but worth it. The support team is wonderful and responsive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/107199/Medallia-Enterprise/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Guusto vs Medallia Experience Cloud](https://www.capterra.com/compare/107199-186209/Medallia-Enterprise-vs-Guusto)